Conduent Commercial Solutions, LLC

Design, implement, and manage secure digital fax and telephony infrastructure ensuring reliability, security, and compliance. | Senior-level experience with enterprise infrastructure, telephony, fax platforms, and identity management solutions, plus a bachelor's degree or equivalent. | Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Infrastructure Engineer III About the Role The Infrastructure Engineer III is responsible for the strategy, design, development, implementation, and management of secure digital fax services across the enterprise. This senior-level engineering role applies advanced technical expertise to architect, support, and optimize fax and telephony infrastructure while ensuring reliability, security, scalability, and compliance. The position serves as a key technical leader for enterprise fax platforms, telephony integrations, and supporting infrastructure. Responsibilities Infrastructure Management • Manage and support core infrastructure components, including: Windows Server, Internet Information Services (IIS), Active Directory, Microsoft Azure, VMware virtualization • Partner with cross-functional teams to support new system deployments, upgrades, migrations, and troubleshooting activities. • Ensure system availability, performance, and operational resilience Active Directory & Azure Security • Administer and maintain Active Directory and Microsoft Entra ID (Azure AD) environments. • Manage: User and group administration, Group Policy Objects (GPOs), Delegated access controls, Role-Based Access Control (RBAC), Authentication and identity services, Conditional Access policies • Support security and compliance initiatives through: Account lifecycle management, Privileged access administration, Security auditing and reporting, Compliance adherence, Identity and directory vulnerability remediation Hardware & Connectivity • Administer and support Session Border Controllers (SBCs) and related telecommunications infrastructure. • Maintain secure and reliable connectivity between enterprise fax platforms and telephony services. Project & Task Management • Prioritize and manage task-based assignments according to business impact and criticality. • Participate in Agile activities including: Daily stand-ups, Sprint planning, Backlog grooming, Retrospectives • Deliver projects and operational initiatives within established timelines. Consultation & Mentorship • Serve as a senior technical resource and subject matter expert for fax, telephony, and supporting infrastructure technologies • Provide technical guidance and mentorship to peers and less-experienced team members. • Communicate complex technical concepts effectively to technical and non-technical stakeholders. • Build consensus and influence technical direction across teams. Operational Excellence • Maintain comprehensive technical documentation, procedures, and operational standards. • Provide onsite and remote technical support as required. • Identify opportunities to improve service quality, operational efficiency, security, and system reliability Telephony Integration • Design, implement, and maintain enterprise fax solutions integrated with SIP Trunking services. • Configure, optimize, and troubleshoot voice media protocols including G.711 and T.38 to support reliable, high-availability fax communications. • Ensure adherence to North American telephony standards and best practices. Engineering & Strategy • Lead the architecture, deployment, administration, and ongoing operation of RightFax and XM Fax platforms. • Evaluate and execute complex engineering initiatives while recommending technical solutions that align with business objectives. • Conduct technical research and provide strategic guidance to support secure digital communication and innovation efforts. Expertise • Demonstrates deep conceptual and practical expertise in enterprise fax systems and telephony infrastructure. • Possesses broad knowledge of related IT disciplines and their integration with communication services. Problem Solving • Solve complex technical challenges by applying innovative thinking and advanced troubleshooting methodologies. • Works independently with minimal supervision while exercising sound technical judgment. Impact • Influences customer-facing and operational outcomes within the team and across related departments. • Drives improvements that enhance service performance, security, and reliability. Communication • Effectively collaborates with business partners, vendors, and technical teams. • Builds strong stakeholder relationships and leverages influence to achieve organizational objectives. Technical Requirements • Systems & Infrastructure: Windows Server, IIS, Active Directory, Microsoft Azure, VMware Identity & Security • Experience administering and securing: Active Directory, Microsoft Entra ID (Azure AD), • Expertise in: Group Policy management, Role-Based Access Control (RBAC), Privileged account management, User provisioning and deprovisioning, Conditional Access policies, Security auditing and compliance, Identity security best practices Fax Platforms • RightFax • XM Fax Voice & Telecommunications • Expert knowledge of: SIP Trunking, G.711, T.38, Session Border Controllers (SBCs) Requirements • Bachelor's degree from an accredited college or university, or equivalent combination of education and experience. • Relevant professional experience supporting enterprise infrastructure, telephony, fax platforms, and identity management solutions. • Demonstrated expertise in complex infrastructure engineering and enterprise-scale systems administration. Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday. Working For You Perks and rewards designed for you: • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. • Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $85,470 - $111,000. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

Manage and support enterprise infrastructure including Windows Server, Active Directory, Azure, VMware, and telephony/fax platforms. | Senior-level experience in infrastructure engineering with expertise in Windows Server, Active Directory, Azure, VMware, and telephony/fax systems. | Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Infrastructure Engineer III About the Role The Infrastructure Engineer III is responsible for the strategy, design, development, implementation, and management of secure digital fax services across the enterprise. This senior-level engineering role applies advanced technical expertise to architect, support, and optimize fax and telephony infrastructure while ensuring reliability, security, scalability, and compliance. The position serves as a key technical leader for enterprise fax platforms, telephony integrations, and supporting infrastructure. Responsibilities Infrastructure Management • Manage and support core infrastructure components, including: Windows Server, Internet Information Services (IIS), Active Directory, Microsoft Azure, VMware virtualization • Partner with cross-functional teams to support new system deployments, upgrades, migrations, and troubleshooting activities. • Ensure system availability, performance, and operational resilience Active Directory & Azure Security • Administer and maintain Active Directory and Microsoft Entra ID (Azure AD) environments. • Manage: User and group administration, Group Policy Objects (GPOs), Delegated access controls, Role-Based Access Control (RBAC), Authentication and identity services, Conditional Access policies • Support security and compliance initiatives through: Account lifecycle management, Privileged access administration, Security auditing and reporting, Compliance adherence, Identity and directory vulnerability remediation Hardware & Connectivity • Administer and support Session Border Controllers (SBCs) and related telecommunications infrastructure. • Maintain secure and reliable connectivity between enterprise fax platforms and telephony services. Project & Task Management • Prioritize and manage task-based assignments according to business impact and criticality. • Participate in Agile activities including: Daily stand-ups, Sprint planning, Backlog grooming, Retrospectives • Deliver projects and operational initiatives within established timelines. Consultation & Mentorship • Serve as a senior technical resource and subject matter expert for fax, telephony, and supporting infrastructure technologies • Provide technical guidance and mentorship to peers and less-experienced team members. • Communicate complex technical concepts effectively to technical and non-technical stakeholders. • Build consensus and influence technical direction across teams. Operational Excellence • Maintain comprehensive technical documentation, procedures, and operational standards. • Provide onsite and remote technical support as required. • Identify opportunities to improve service quality, operational efficiency, security, and system reliability Telephony Integration • Design, implement, and maintain enterprise fax solutions integrated with SIP Trunking services. • Configure, optimize, and troubleshoot voice media protocols including G.711 and T.38 to support reliable, high-availability fax communications. • Ensure adherence to North American telephony standards and best practices. Engineering & Strategy • Lead the architecture, deployment, administration, and ongoing operation of RightFax and XM Fax platforms. • Evaluate and execute complex engineering initiatives while recommending technical solutions that align with business objectives. • Conduct technical research and provide strategic guidance to support secure digital communication and innovation efforts. Expertise • Demonstrates deep conceptual and practical expertise in enterprise fax systems and telephony infrastructure. • Possesses broad knowledge of related IT disciplines and their integration with communication services. Problem Solving • Solve complex technical challenges by applying innovative thinking and advanced troubleshooting methodologies. • Works independently with minimal supervision while exercising sound technical judgment. Impact • Influences customer-facing and operational outcomes within the team and across related departments. • Drives improvements that enhance service performance, security, and reliability. Communication • Effectively collaborates with business partners, vendors, and technical teams. • Builds strong stakeholder relationships and leverages influence to achieve organizational objectives. Technical Requirements • Systems & Infrastructure: Windows Server, IIS, Active Directory, Microsoft Azure, VMware Identity & Security • Experience administering and securing: Active Directory, Microsoft Entra ID (Azure AD), • Expertise in: Group Policy management, Role-Based Access Control (RBAC), Privileged account management, User provisioning and deprovisioning, Conditional Access policies, Security auditing and compliance, Identity security best practices Fax Platforms • RightFax • XM Fax Voice & Telecommunications • Expert knowledge of: SIP Trunking, G.711, T.38, Session Border Controllers (SBCs) Requirements • Bachelor's degree from an accredited college or university, or equivalent combination of education and experience. • Relevant professional experience supporting enterprise infrastructure, telephony, fax platforms, and identity management solutions. • Demonstrated expertise in complex infrastructure engineering and enterprise-scale systems administration. Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday. Working For You Perks and rewards designed for you: • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. • Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $85,470 - $111,000. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

Design, develop, and deploy scalable web-based applications and SaaS platforms using Microsoft technologies, optimize efficiency, and mentor juniors. | Bachelor's degree and 7+ years experience with .NET Core, ASP.NET MVC, JavaScript frameworks, and hybrid cloud knowledge. | Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Why Conduent: You’ll have an opportunity to work on innovative technology while being surrounded by a culture that recognizes each person’s contributions. Each day you’ll feel challenged and know you are making a difference. At Conduent, we believe everything touches everything -and to that end we value our work and each other in the process, making it an award-winning place to work. As a Sr. Application Dev and Support engineer, you will be responsible for design, development and deployment of solutions that support HCP business and enable business to serve our clients efficiently. We need someone who can: Design and develop highly scalable web-based applications based on business needs. Design and customize software for client use with the aim of optimizing operational efficiency. Ability to use and explain all aspects of application integration in .NET and data integration with SQL Server and associated technologies and standards Good knowledge in building and operating SAAS platforms using Microsoft technology stack with modern services-based architecture. Implement build process and continuous build integration with Unit Testing framework. Develop and maintain a thorough understanding of business needs from both technical and business perspectives Assist and mentor junior team members to enforce development guidelines. SQL server performance tuning (SQL Server 2016/2019/2025) and troubleshooting Basic Qualifications for Consideration: Bachelor’s/master’s degree in computer science / computer engineering or equivalent experience Minimum of 7+ years’ experience in building enterprise scale windows and web applications using Microsoft .NET technologies. 5+ years of experience in ASP.NET MVC and Microsoft Web API 4+ years of experience working with .NET Core framework and Entity core. 2+ years of experience with JavaScript based UI framework such as Angular 20.0+ or react. Knowledge of Hybrid cloud configurations, patterns, and practices. Experience leading enterprise migrations Experience with Agile application development. Preferred Qualifications for Consideration: Experience in CI/CD Pipeline using Azure DevOps Agile process experience Experience with Microsoft BI stack: SQL Server, SQL Azure, SSIS and SSRS. Certifications in Azure or AWS Experience on Docker Containers with Kubernetes Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $96,250 - $125,000. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

The Senior Customer Experience Transformation Analyst leads discovery and crafts transformation roadmaps while guiding clients through the assessment, implementation, and optimization of CX SaaS and AI solutions. Responsibilities include conducting assessments, quantifying value pools, and managing end-to-end implementation plans. | Candidates should have 3-5 years of experience in contact centers or related fields and demonstrate expertise in digital CX or SaaS technology transformation initiatives. Strong analytical skills and the ability to communicate complex technical details to stakeholders are essential. | Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Senior Transformation Analyst — CX Conduent — CX Transformation Are you passionate about turning chaos into a clear path forward? Do you want to make a measurable, positive impact on customer experience for some of the world’s leading brands? About Conduent CX Transformation Conduent’s CX Transformation group partners with leading brands to modernize customer experience operations through cloud-native SaaS platforms, AI-driven automation, and data-backed process redesign. Our mandate is to unlock measurable value — higher CSAT, lower cost to serve, and faster innovation — while empowering frontline teams to deliver effortless customer journeys. About the Role The Senior Customer Experience Transformation Analyst thrives in ambiguity and turns unstructured problems into clear action plans. You will lead discovery, craft transformation roadmaps, and guide clients through the assessment, implementation, and optimization of CX SaaS and AI solutions — from CCaaS platforms to generative-AI agent assistance. Responsibilities Conducting deep-dive current-state assessments, capturing processes, data flows, and technology stacks Eliciting client goals, pain points, and measures of success through workshops, data analysis, and stakeholder interviews Quantifying value pools and developing transformation roadmaps that align people, process, and technology initiatives Collaborating cross-functionally with Operations, Analytics, IT, Training, Quality, and Change Management to enable integrated delivery Translating business requirements into technical configurations and workflow designs for platforms such as NICE CXone, Genesys Cloud, Twilio Flex, SuccessKPI, and related modules Managing end-to-end implementation plans — from requirements through configuration, testing, go-live, hypercare, and data migrations — while addressing issues and dependencies Analyze operational and customer metrics (AHT, CSAT, NPS, FCR, Occupancy) to identify opportunities for improvement and track delivery of measurable value Developing clear, executive-ready stories that connect data, transformation initiatives, and business outcomes Serving as the day-to-day point of contact for client stakeholders and delivery teams Proactively surfacing risks, managing issues, and removing obstacles to keep delivery momentum Partnering with training and communications teams to enable smooth rollout and drive ongoing adoption Determining and monitoring transformation’s ongoing success metrics to validate return-on-investment (ROI) Requirements Demonstrate strong critical thinking, problem-solving, and ability to bring order to complexity Bring 3–5 years of hands-on experience within a contact center, workforce management, performance analytics, or related discipline Prove expertise in designing and delivering digital CX or SaaS technology transformation initiatives Understand technical configurations, workflows, and data structures related to customer experience platforms Analyze financial and operational data to aid decision making and track transformation outcomes Collaborate effectively in a cross-functional team, influencing stakeholders without direct authority Communicate complex technical details in clear, actionable stories for C-suite stakeholders Utilize advanced Excel or Google Sheets; familiarity with Power BI or SQL is preferred Support delivery from initiation through rollout and ongoing optimization Consult directly with clients or stakeholders within a customer experience or digital service context Preferred Certify in Lean/Six Sigma (Green Belt or higher) or equivalent process improvement Obtain a project management or change management credential (PMP, Scrum, Prosci/ADKAR) Flexible Working At Conduent, we value individuality and flexible working arrangements. In this role, you can expect: Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance. Working for You We offer perks and rewards designed to support you: Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one. Retirement Savings: Robust programs to help you secure your financial future. Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more. Career Growth Opportunities: Paths for advancement within a global organization. Paid Training: Learn while you earn with award-winning learning platforms. Paid Time Off: Competitive PTO packages to help you recharge. Great Work Environment: Join an award-winning culture that values diversity and inclusion. Join Us: At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to: Bring your authentic self to work every day. Grow and thrive both personally and professionally. Make a meaningful impact with our clients, in our communities, and for the millions of people we serve. With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($74,690 - $97,000) Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.