Conduent

Support healthcare data migration, develop and maintain data transformation processes, and troubleshoot data issues in a regulated environment. | 4+ years of IT experience with strong SQL Server skills, understanding of SSRS and SSIS, and experience in regulated healthcare or financial environments. | Application Support Engineer About the Role We are seeking a Healthcare Application Support Engineer with strong experience in data conversion, SQL-based systems, and ETL support within regulated healthcare environments. This role focuses on healthcare data migration, system integration, reporting support, and ensuring data integrity during go-live and post-go-live phases. The ideal candidate will have hands-on experience with SQL Server, SSRS, basic SSIS, and experience supporting Microsoft-based healthcare or financial applications. Responsibilities Support and execute all data conversion and data mapping activities prior to go-live Develop, test, execute, and document repeatable data migration and transformation processes Create and maintain detailed data mapping documentation and version-controlled artifacts Collaborate with vendors, IT teams, and business stakeholders to gather and analyze requirements Understand healthcare workflows and how modules integrate across systems Perform business data analysis to validate accuracy, completeness, and compliance Develop and maintain SSRS reports; support basic SSIS packages for data transformation Provide post-go-live production support and troubleshoot data-related issues Assist in managing ETL deployments in collaboration with DevOps teams Ensure adherence to project timelines and milestone commitments Document data quality issues and recommend remediation strategies Requirements 4+ years of IT experience Strong working knowledge of Microsoft SQL Server (T-SQL, data validation, performance tuning) Understanding of SSRS; basic working knowledge of SSIS Familiarity with ETL methodologies and data transformation processes Experience working with data-driven applications and system integrations Understanding of DevOps practices including version control and CI/CD support Strong troubleshooting and analytical skills Ability to manage multiple priorities in a fast-paced environment Experience in regulated environments (Healthcare or Financial Services preferred) Preferred Qualifications Experience supporting Microsoft Dynamics GP or Dynamics 365 applications Microsoft Certified Professional or Microsoft Dynamics Certifications (Financials, Reporting, or Integration) Experience with healthcare billing, claims, or financial system integrations. Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday. Working For You Perks and rewards designed for you: Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $96,250 - $125,000 Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

Managing client delivery, overseeing projects, providing technical and business consulting, and supporting platform adoption. | Experience with loan or lease servicing software, strong communication skills, ability to manage multiple projects, and a background in business operations or related fields. | Delivery Manager Consultant – Loan Manager Business Unit: Consumer Financial Services / Commercial Are you passionate about delivering exceptional client experiences while driving revenue growth? Do you have deep expertise in loan or lease servicing and want to leverage it to help clients succeed with innovative platforms? About the Role: The Delivery Manager Consultant will both lead and support client delivery and relationship management for one or more clients of Conduent’s Loan Manager platform. The Loan Manager platform is a servicing and collections platform for loans and lease. You will oversee day-to-day operations, manage multiple client projects, provide business and technical consulting, manage billing and SLA reporting, support contract renewals and sales demos, and collaborate with internal teams to drive platform adoption and client success. This role is critical for ensuring revenue growth, client retention, and operational excellence across loan and lease servicing portfolios. Key Responsibilities: Managing day-to-day client delivery, operations, and project execution for Loan Manager. Driving contract renewals, new account portfolio setups, and cross-sell opportunities with partner services. Collaborating with internal teams to provide strategic insights for the roadmap, testing new releases, and problem-solving for platform and business unit success. Advising clients and prospects with expert guidance on loan/lease servicing to improve efficiency and profitability. Preparing monthly management reports and delivering business and technical consulting that drives project revenue. Monthly billing and contract management to ensure accuracy and timeliness of invoices to client(s). Supporting sales enablement including Loan Manager demos, presentations and industry conferences. Required Qualifications: The successful candidate will have business operations experience and skills, leadership and management expertise, analytical and critical thinking skills, and attention to detail. Additionally, the ideal candidate should possess the following: Ability to leverage knowledge of loan or lease servicing software and business operations; experience with the Shaw platform is highly desired, or experience on any loan or lease servicing platform as a user or in a support role. Understanding of technical and business aspects of software platforms, including API and client/partner integrations. Excellent verbal and written communication skills and ability to flex communication style with technical and business clients and team members. Ability to collaborate and work well with people from many different disciplines with varying degrees of technical experience, and build strong relationships Passion for and a desire to delight the customer and build trusted and strong client relationships. Ability to managing multiple client projects simultaneously while tracking requests and resolving issues. Ability to solve complex problems creatively and trouble shoot by analyzing systems, processes, and data structures. Bachelor’s degree in business, Computer Science, AI or related field or equivalent work experience. Flexible Working At Conduent, we value individuality and flexible working arrangements. In this role, you can expect: Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance. Working for You We offer perks and rewards designed to support you: Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one. Retirement Savings: Robust programs to help you secure your financial future. Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more. Career Growth Opportunities: Paths for advancement within a global organization. Paid Training: Learn while you earn with award-winning learning platforms. Paid Time Off: Competitive PTO packages to help you recharge. Great Work Environment: Join an award-winning culture that values diversity and inclusion. Join Us: At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to: Bring your authentic self to work every day. Grow and thrive both personally and professionally. Make a meaningful impact with our clients, in our communities, and for the millions of people we serve. With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is (97,000 - $126,000) Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

As a Correspondence Clerk, you will respond to and resolve customer inquiries regarding products or services via telephone and email. You will provide product information and solutions while maintaining a thorough knowledge of company policies and technology. | Candidates must be at least 18 years old and possess a High School Diploma or equivalent. They must also be able to pass a background check and drug test, and work an 8-hour shift between 7 am and 7 pm, Monday to Friday. | Remote Correspondence Customer Service Representative II Hourly rate $20.00 per hour, which may be below your state's minimum wage. Please take this into consideration when applying What you get: Remote - Work From Home Full-time Employment with Benefits day one including paid Holidays. Competitive Pay: $20/hr Paid Training: Get the training you need to excel. Requirements: Must be at least 18 years of age or older. Must have a High School Diploma, or equivalent. Must be able to submit to a background check and drug test. Must be able to work an 8 hour shift between 7 am- 7pm Mon- Fri. Summary: As a Correspondence Clerk, you will be responding to and resolving customer inquiries and issues regarding our client’s products or services via telephone, email. In this role, you will be responsible for providing product information and solutions, and will help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. What you will be doing: Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems. Identify customer needs to ensure the customer is provided complete and accurate information. Process required transactions via mainframe or web-based applications. Gathers information, and responds to research requests in a concise yet accurate manner. Communicates appropriate options for resolution in a timely manner. Maintain a thorough knowledge of the company and client programs, policies, and technology. Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. Works autonomously within established procedures and practices Provide support to other positions/operations in cases during heavy workloads or absences. Provides functional guidance, training and assistance to lower level staff. Provides assistance, training and troubleshooting support to lower level staff. People who succeed in this role have: The ability to convey complex information in clear and concise terms to ensure customer understanding. Strong work ethic. Effective and accurate written and verbal communication skills. Effective problem-solving skills. Customer Service Experience. Can navigate multiple applications and research solutions with ease Love helping people and guiding them to the best solution for their issue Are excited by innovative technology Provide calm conflict resolution and problem solving for frustrated customers Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers Remote Roles: Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, HI, MA, IL, MT & NY Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Join a rapidly growing organization that can support your career goals Apply Today! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $20.00 per hour.

Handle inbound calls to assist customers with prescription coverage questions, navigate multiple systems, and provide accurate information and issue resolution. | High school diploma or higher, 6 months customer service experience, call center experience preferred, strong communication and organizational skills, ability to complete training and typing tests. | Remote Healthcare Call Center Representative job at Conduent. United States. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. • *Healthcare Call Center Associate (Work from Home)** Would you enjoy being part of a team that makes a difference in people's lives? Do you love helping people solve complex problems and delivering solutions? If so, this role is for you! As a member of the Customer Experience team, you assist customers with questions, inquiries, and issues related to their prescription coverage. You manage a steady volume of incoming calls from customers while navigating multiple systems. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients' success. A few of the questions you may receive as a healthcare call center associate are the following: "Can you assist me in what the status of my current refill is?" "Did my prescription run out?" • *Conduent has plenty of growth opportunities within the healthcare team.** Pay rate is $15 per hour. Virtual training is 6 weeks. Successfully complete a mandatory paid training program with 100% attendance.  Hours of operation: Monday - Friday 8:00am - 11:00pm EST Saturday 8:00am - 6:30pm EST Medical, dental and vision benefits available on 1 st day of employment. Non-exempt: Paid time off will start to accrue after 180 days of employment (about 6 months). Successfully navigate 27 systems and average 20 - 30 calls per day. • *Responsibilities for Remote Call Center Representative:** Manage a steady volume of incoming calls regarding benefits from members, providers, and employer groups. Explain and clarify plans' policies and procedures.   Actively listen to understand customers' needs and answer their questions to include callbacks and follow up calls as needed.   Strive to answer the un-asked question(s) as we work for a one call resolution. Take all necessary action to resolve the members issue by answering their questions.     Navigate the Members' plan benefits, review Client's policy and procedures, while using resources provided by the Client to comply with regulatory guidelines.  CSR is required to utilize multiple Client systems to provide accuracy of information.   Investigate verbal complaints concerning billing, claims or service rendered.  Escalate complaints of service failures to designated departments for investigation.   Maintain current knowledge of Member Services policies and procedures.   Perform other work-related duties as assigned.   • *Requirement for Remote Call Center Representative:** Successfully complete customer service assessment & typing test.  High school diploma, GED, or college degree  6 months of customer service experience. At least 1 year of Call Center experience preferred, but not required. 1 year of face-to-face customer service experience preferred, but not required. Knowledge of and prior experience in Dental, Medical or Managed Care industry is preferred.     Must possess the following characteristics: self-motivation, resourceful, detail-oriented, sense of accountability and must be a team player.   Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem solving.   Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer.   Strong communication skills over the phone.  Ability to deal with problems involving several concrete variables in standardized situations. Successful completion of background check is required for this position.  • *Equipment and workspace requirements** :  We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables) You must have a home internet connection of 25 Download and 10 Upload Speed (you may do a quick check through Must be able to hardwire your work computer directly to your home modem via ethernet. Ensure the available connection meets the minimum bandwidth requirements to perform your job function. **Satellite internet and wireless internet are not acceptable.** Must have a **distraction free** and secure work environment. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area). • *The application process will take less than 20 minutes and includes everything required to be considered** . Apply to the role and provide your basic profile information (2 minutes)  Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes)  Complete a typing test (2 minutes)  **You will need a keyboard.** Take short assessment to determine your fit for the role and set everyone up for success (10 minutes). • *Important** It is important that you complete the application in a timely manner to be considered for the role. Your local library, shipping store or search, 'public computers near me' if you don't have a computer. We are currently **NOT** hiring in the following geographies:  States: AK, CA, HI, MA, IL, MT, NY , WA, CT Metro Areas: MN- Minneapolis, IL- Chicago, NY - NYC OR - Portland, MD - Montgomery County, WA- Seattle, Washington DC, CO (Only the city of Denver)  • *Be part of the future**   Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $15.00/hour.  Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy ( . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._