Conduent

Overseeing quality standards in a print/mail environment, sampling work, entering data, supporting audits, and collaborating with the team. | High school diploma or GED, strong attention to detail, ability to multi-task, proficiency in Microsoft applications, and good communication skills. | Quality Assurance Associate - Onsite Plano, TX Sun - Thurs 10pm to Clean Desk Mon - Fri 6am - 2:30pm CST Full time position Pay is $17.00/hour which may be below your state's minimum wage. Please take this into consideration when applying. About the Quality Assurance Associate. The individual who fills this position will be responsible for overseeing the quality standards within a print/mail environment. Key duties include sampling the quality of work for all clients, entering data from prepared materials into our QMS system, and collaborating with the QC team to achieve productivity targets. Additionally, the candidate will be expected to provide support during audits, client visits, and uphold high quality standards. A successful candidate will possess strong attention to detail, self-confidence, and the ability to work autonomously. Responsibilities Mail sorting and operating machines Scanning incoming and outgoing mail Assist in the identification root cause regarding errors from mailroom Work independently but be a team player Performs clerical task functions as needed Meet mail-out deadlines including reviewing rejects before mail-out Operates alpha/numeric key machine Additional duties as assigned Requirements Able to pass background and have a high school diploma or GED Excellent oral and written communication skills Excellent attention to detail Must be able to multi-task while maintaining accuracy Can use Microsoft applications such as Teams, Word, Excel and Outlook Can escalate issues to management and take the lead in de-escalating problems and adequately documenting. Must be detail-oriented, a problem solver, adept at data analysis, skilled in time management, and proficient in conflict resolution Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $31,200-$39,000.

Design, develop, and support complex ETL workflows and data solutions in a full SDLC environment. | 9+ years of ETL development experience with Informatica PowerCenter, strong SQL and PL/SQL skills, and experience in data warehousing and automation. | Position Summary We are seeking a highly skilled Informatica/SQL Developer with at least 9 years of hands-on experience in building, optimizing, and supporting complex ETL solutions. The ideal candidate will be proficient in Informatica PowerCenter (9.x / 10.4), Oracle/PL-SQL, ETL automation, and end-to-end data analysis. Healthcare domain experience is a strong plus. Key Responsibilities Design, develop, and maintain Informatica PowerCenter ETL workflows, mappings, and sessions. Perform complex data analysis, data profiling, and root cause investigation for data quality issues. Develop high-performance Oracle SQL and PL/SQL procedures, functions, and packages. Optimise, troubleshoot, and tune ETL jobs and database queries for maximum performance. Implement and enhance automation of ETL processes, including scheduling, monitoring, and exception handling. Work across the full Waterfall SDLC, including requirements analysis, design, development, testing, deployment, and production support. Collaborate with business analysts, QA, architects, and other stakeholders to deliver accurate and reliable data solutions. Prepare technical documentation, mapping sheets, job design documents, and support guides. Provide on-call support for production ETL jobs as required. Required Qualifications 9+ years of experience in ETL development using Informatica PowerCenter (9.x / 10.4). Strong expertise in Informatica workflows, mappings, transformations, and performance tuning. Advanced skills in SQL and Oracle PL/SQL. Strong understanding of data warehousing concepts and dimensional modeling. Experience with ETL job automation, scheduling tools, and monitoring frameworks. Solid experience working in Waterfall SDLC environments. Strong analytical and problem-solving skills with the ability to work on complex data issues. Excellent communication and documentation skills. Preferred Qualifications Informatica PowerCenter certification. Experience with Unix shell scripting or other automation tools. Exposure to version control tools such as Git, SVN, or Bitbucket. Education Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $96,250 - $125,000

The Customer Care Associate will provide quality customer service in the KanCare Contact Center, focusing on eligibility processes and general program information. They will gather documentation and enter information into various systems while maintaining up-to-date knowledge of regulations and policies. | Candidates must have a high school diploma or GED and at least six months of customer service experience. Preferred qualifications include experience with Family Medical Medicaid eligibility and strong computer skills. | Skip to main contentMust include a resume when applying This position is remote - must reside in Kansas Customer Experience Associate - Medicaid Hours of Operation: 8 am – 7 pm CST (8- hours shifts) Possible shifts – will be determined based on business needs Shifts – 8:00am – 4:30pm 8:30am – 5:00pm 9:00am – 5:30pm 10:30am – 7:00pm Training is remote M-F 8:00am - 4:30pm - approx 6 weeks long. Training will be done remotely via video. Must have camera on during training Class Starts: Mid to late January - No time off during training period Equipment will be provided - must have dedicated workspace free of interruptions Must have Internet speeds of 10mpbs upload -50mpbs download Wage: Customer Experience Associate III $16.25/hr, which may be below your state's minimum wage. Please take this into consideration when applying. Customer Experience Associate III Bilingual - $16.75/hr, which may be below your state's minimum wage. Please take this into consideration when applying. Benefits Health benefits (medical, dental, vision) are available on the first day of employment. Paid time off is accrued after 180 days (about 6 months) of employment. Job Description: As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems Essential duties may include, but are not limited to: Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs Responds to calls courteously, accurately, and concisely Provides a high-quality customer service and focuses on the accuracy of information provided Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided Use standard technology: telephones, e-mail, and web browsers Maintain with up-to-date knowledge of regulations, policies, and guidelines Complete all assigned training as necessary Minimum Qualifications/Experience High School diploma or GED equivalent; post-secondary education preferred Minimum of six (6) months’ experience in customer service Preferred Skills or Knowledge: Minimum of six (6) months’ experience in Family Medical Medicaid eligibility Knowledge of Medicaid and managed care programs Bilingual Spanish/English with the ability to speak and read both languages fluently. Strong computer skills with the ability to maneuver in complex software systems MS Office, Outlook, and Internet usage experience Active listening skills Customer orientated Ability to adapt/respond to different types of characters Able to multi-task, prioritize, and manage time effectively Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation Requires excellent data entry skills the ability to type 28-30 minutes per minute accurately Willingness to work part of a team Maintain the integrity and confidentiality of all records and communications All other duties as assigned. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.25/hr to 16.75/hr Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families, and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Handle inbound calls to assist customers with prescription coverage questions, navigate multiple systems, and provide accurate information and issue resolution. | High school diploma or higher, 6 months customer service experience, call center experience preferred, strong communication and organizational skills, ability to complete training and typing tests. | Remote Healthcare Call Center Representative job at Conduent. United States. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. • *Healthcare Call Center Associate (Work from Home)** Would you enjoy being part of a team that makes a difference in people's lives? Do you love helping people solve complex problems and delivering solutions? If so, this role is for you! As a member of the Customer Experience team, you assist customers with questions, inquiries, and issues related to their prescription coverage. You manage a steady volume of incoming calls from customers while navigating multiple systems. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients' success. A few of the questions you may receive as a healthcare call center associate are the following: "Can you assist me in what the status of my current refill is?" "Did my prescription run out?" • *Conduent has plenty of growth opportunities within the healthcare team.** Pay rate is $15 per hour. Virtual training is 6 weeks. Successfully complete a mandatory paid training program with 100% attendance.  Hours of operation: Monday - Friday 8:00am - 11:00pm EST Saturday 8:00am - 6:30pm EST Medical, dental and vision benefits available on 1 st day of employment. Non-exempt: Paid time off will start to accrue after 180 days of employment (about 6 months). Successfully navigate 27 systems and average 20 - 30 calls per day. • *Responsibilities for Remote Call Center Representative:** Manage a steady volume of incoming calls regarding benefits from members, providers, and employer groups. Explain and clarify plans' policies and procedures.   Actively listen to understand customers' needs and answer their questions to include callbacks and follow up calls as needed.   Strive to answer the un-asked question(s) as we work for a one call resolution. Take all necessary action to resolve the members issue by answering their questions.     Navigate the Members' plan benefits, review Client's policy and procedures, while using resources provided by the Client to comply with regulatory guidelines.  CSR is required to utilize multiple Client systems to provide accuracy of information.   Investigate verbal complaints concerning billing, claims or service rendered.  Escalate complaints of service failures to designated departments for investigation.   Maintain current knowledge of Member Services policies and procedures.   Perform other work-related duties as assigned.   • *Requirement for Remote Call Center Representative:** Successfully complete customer service assessment & typing test.  High school diploma, GED, or college degree  6 months of customer service experience. At least 1 year of Call Center experience preferred, but not required. 1 year of face-to-face customer service experience preferred, but not required. Knowledge of and prior experience in Dental, Medical or Managed Care industry is preferred.     Must possess the following characteristics: self-motivation, resourceful, detail-oriented, sense of accountability and must be a team player.   Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem solving.   Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer.   Strong communication skills over the phone.  Ability to deal with problems involving several concrete variables in standardized situations. Successful completion of background check is required for this position.  • *Equipment and workspace requirements** :  We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables) You must have a home internet connection of 25 Download and 10 Upload Speed (you may do a quick check through Must be able to hardwire your work computer directly to your home modem via ethernet. Ensure the available connection meets the minimum bandwidth requirements to perform your job function. **Satellite internet and wireless internet are not acceptable.** Must have a **distraction free** and secure work environment. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area). • *The application process will take less than 20 minutes and includes everything required to be considered** . Apply to the role and provide your basic profile information (2 minutes)  Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes)  Complete a typing test (2 minutes)  **You will need a keyboard.** Take short assessment to determine your fit for the role and set everyone up for success (10 minutes). • *Important** It is important that you complete the application in a timely manner to be considered for the role. Your local library, shipping store or search, 'public computers near me' if you don't have a computer. We are currently **NOT** hiring in the following geographies:  States: AK, CA, HI, MA, IL, MT, NY , WA, CT Metro Areas: MN- Minneapolis, IL- Chicago, NY - NYC OR - Portland, MD - Montgomery County, WA- Seattle, Washington DC, CO (Only the city of Denver)  • *Be part of the future**   Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $15.00/hour.  Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy ( . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._