Conduent

Design, develop, and deploy scalable web applications supporting business operations with mentoring and performance tuning. | Bachelor's degree with 7+ years .NET experience, 4+ years .NET Core, proficiency in Angular/React, and Agile experience required. | Why Conduent: You’ll have an opportunity to work on innovative technology while being surrounded by a culture that recognizes each person’s contributions. Each day you’ll feel challenged and know you are making a difference. At Conduent, we believe everything touches everything -and to that end we value our work and each other in the process, making it an award-winning place to work. As a Sr. Application Dev and Support engineer, you will be responsible for design, development and deployment of solutions that support HCP business and enable business to serve our clients efficiently.    We need someone who can: * Design and develop highly scalable web-based applications based on business needs. * Design and customize software for client use with the aim of optimizing operational efficiency.  * Ability to use and explain all aspects of application integration in .NET and data integration with SQL Server and associated technologies and standards * Good knowledge in building and operating SAAS platforms using Microsoft technology stack with modern services-based architecture. * Implement build process and continuous build integration with Unit Testing framework. * Develop and maintain a thorough understanding of business needs from both technical and business perspectives * Assist and mentor junior team members to enforce development guidelines. * SQL server performance tuning (SQL Server 2016/2019/2025) and troubleshooting   Basic Qualifications for Consideration: * Bachelor’s/master’s degree in computer science / computer engineering or equivalent experience  * Minimum of 7+ years’ experience in building enterprise scale windows and web applications using Microsoft .NET technologies. * 5+ years of experience in ASP.NET MVC and Microsoft Web API * 4+ years of experience working with .NET Core framework and Entity core. * 2+ years of experience with JavaScript based UI framework such as Angular 20.0+ or react. * Knowledge of Hybrid cloud configurations, patterns, and practices. Experience leading enterprise migrations * Experience with Agile application development.   Preferred Qualifications for Consideration:  * Experience in CI/CD Pipeline using Azure DevOps  * Agile process experience  * Experience with Microsoft BI stack: SQL Server, SQL Azure, SSIS and SSRS. * Certifications in Azure or AWS  * Experience on Docker Containers with Kubernetes   Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $96,250 - $125,000.  Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form [https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf].  Complete the form and then email it as an attachment to FTADAAA@conduent.com [FTADAAA@conduent.com]. You may also click here to access Conduent's ADAAA Accommodation Policy [http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].

Lead architectural strategy and design for hybrid, composable, AI-enabled platforms ensuring resilience, scalability, and cost optimization. | 15+ years in enterprise/platform architecture with expertise in hybrid cloud, modernization, composability, and AI adoption. | Job Description Principal Technical Architect - Hybrid, Composable & AI Platforms About the Role Conduent is seeking a senior-most Application Technical Architecture Subject Matter Expert to serve as a resident authority on cost-optimized, highly resilient hybrid architectures supporting high-volume, mission-critical business processing platforms. This role plays a critical part in shaping Conduent's long-term architectural strategy ensuring our platforms are not only resilient and secure today, but intentionally designed for rapid evolution, composability, and sustained cost efficiency over time. This is a pure technology leadership role, an expert individual contributor who will operate as a strategic partner to the Chief Technical Architect, helping to anticipate future technology shifts, guide strategic investment decisions, and ensure Conduent's platforms remain modern, competitive, and differentiated in the market. Our technology must be a selling feature. This role exists to ensure our architectures enable faster solution deployment, easier maintenance, greater reuse, and demonstrable client value positioning Conduent as a technology-led services provider. Responsibilities Enterprise & Long-Term Architectural Strategy • Partner with the Chief Technical Architect to define and evolve Conduent's multi-year architectural vision across platforms, products, and client solutions. • Continuously evaluate emerging technologies and architectural paradigms to ensure Conduent adopts capabilities that improve speed, resilience, maintainability, and cost efficiency. • Drive architectural decisions that emphasize composable, modular, and reusable platform components, enabling rapid solution assembly and adaptation across clients. • Balance near-term delivery needs with long-term sustainability, ensuring architectures avoid vendor lock-in and excessive technical debt. Architecture & Platform Leadership • Serve as a principal architect for the design of hybrid (on-prem + cloud) and multi-region production architectures supporting large-scale transaction processing. • Define and refine reference architectures, patterns, and standards used across Commercial solutions. • Ensure architectures are engineered for resiliency, scalability, observability, and operational simplicity. • Act as an escalation point for complex architectural trade studies, risk assessments, and production impact decisions. Modernization, Composability & AI Adoption • Lead research and technical design for application and platform modernization, including containerization, workload decomposition, and cloud-native transformation. • Promote architectures that enable composable services, API-driven integration, and platform reuse, reducing time-to-market for new client solutions. • Drive enterprise-level AI adoption strategy, including GenAI, ML-driven automation, intelligent document processing, decision engines, and agent-based workflows. • Ensure AI-enabled architectures are secure, governed, auditable, and production-ready, aligning innovation with enterprise guardrails. Cost Optimization & Economic Sustainability • Design platforms with explicit cost accountability, integrating architectural choices that reduce infrastructure, licensing, and operational overhead. • Lead evaluations of cloud consumption models, deployment patterns, and vendor options to optimize long-term economics. • Ensure architectural decisions support scalable growth without linear cost increases. Technology as a Commercial Differentiator • Ensure Conduent's architectures enable faster client onboarding, easier customization, and repeatable solution delivery. • Support client-facing and pre-sales discussions by articulating architectural value clearly and confidently. • Help translate architectural capabilities into clear business outcomes clients can understand and value. Technical Influence & Governance • Provide technical leadership without direct people management guiding senior engineers, architects, and delivery teams through influence and expertise. • Actively participate in architecture governance, standards review, and decision forums. • Serve as a trusted technical advisor across product, engineering, operations, and commercial leadership. Requirements • 15+ years of experience in enterprise architecture, platform architecture, or large-scale systems engineering. • Demonstrated success architecting high-availability, high-throughput, mission-critical production systems. • Deep expertise designing and operating hybrid and cloud-enabled platforms. • Strong experience driving architectural modernization and composability at enterprise scale. • Proven ability to evaluate and balance resiliency, cost, performance, security, and maintainability. • Ability to communicate complex architectural concepts clearly to technical and executive stakeholders. • Proven experience decomposing monolithic architectures into microservices or modular monoliths. • Ability to provide guidance and best practices to design "bridge" architectures that allow modern cloud modules to communicate securely with remaining on-prem via APIs or Event-Driven buses. Preferred Requirements • Experience supporting transaction processing, BPO, document services, or large-scale enterprise platforms. • Hands-on experience designing or integrating AI-enabled platforms in regulated or production environments. • Experience defining and managing enterprise reference architectures used across multiple solutions or clients. • Background as a Principal, Distinguished, or Lead Architect/Engineer in a complex enterprise. • Experience in establishing Application Architecture Review Board functions, governance/guidance infrastructure and systems, legacy to cloud platform modernization projects. • Deep expertise in at least one major cloud provider (preferably Azure), specifically utilizing PaaS and Serverless offerings to minimize operational overhead. Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: • Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday. Working For You Perks and rewards designed for you: • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. • Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts. Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $132,000 - $176,00 About Us Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. About the Team Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to You may also click here to access Conduent's ADAAA Accommodation Policy.

Accurately enter applicant information and provide customer service regarding eligibility processes. | High school diploma, 1 year data entry, 6 months customer service, strong computer skills, typing 28 WPM. | Remote Data Entry Specialist – Medicaid Registration  Start date - early August Hours: 8 – 4:30 pm CST Training length: 4 weeks This position will last approximately 6 months during the open enrollment season. At the end of open enrollment individuals will have the opportunity to apply for other positions within the project and/or organization.  Data Entry/Registration training: approximately 4 weeks based on business need, class is remote.      NOTE: trainees cannot miss more than 8 hours of registration training. Wage:  * Transaction Processing Associate II $15.25/hr  * Transaction Processing Associate II Bilingual - $15.75/hr   Job Description: As part of the KanCare Clearinghouse Program, the Customer Service Data Entry Specialist will provide quality customer service and is responsible for gathering thorough documentation and accurately entering information into various systems for the KanCare program. Essential duties may include, but are not limited to: * Reviews submitted applications and enters the applicant information within the Kansas Economic and Enforcement System (KEES). * Research and analyze issues and ensure sufficient information is available to make decisions on the next steps. Conducts additional searches to extract accurate data and inputs the same. * Completes assignments using multiple source documents to verify data or use additional information to do the work. * Maintain with up-to-date knowledge of regulations, policies, and guidelines * Provides high-quality customer service and focuses on the accuracy of information provided * Follows up on pending documents involving analysis. * Returns erroneous electronic data forms to the customer for additional information.  * Attend training assigned to develop and enhance current understanding of Kansas Medicaid eligibility programs and to begin to develop expertise in additional areas of determination categories.  * May answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs * Responds to questions courteously, accurately, and concisely * Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided * Use standard technology: telephones, e-mail, and web browsers Preferred Skills or Knowledge: * Minimum of six (6) months’ experience in Family Medical Medicaid eligibility * Knowledge of Medicaid and managed care programs * Active listening skills * Customer Orientated  * Ability to adapt/respond to different types of personalities * Able to multi-task, prioritize, and manage time effectively * Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation * Willingness to work as part of a team * Maintain the integrity and confidentiality of all records and communications * All other duties as assigned. * Bilingual Spanish/English with the ability to speak and read both languages fluently. Minimum Qualifications/Experience * High School diploma or GED equivalent; post-secondary education preferred * Minimum of six (6) months’ experience in customer service * Minimum of one (1) years’ experience in data entry * Strong computer skills with the ability to maneuver in complex software systems * MS Office, Outlook, and Internet usage experience * Requires excellent data entry skills and the ability to type a minimum of 28 words per minute accurately   Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $15.25. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form [https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf].  Complete the form and then email it as an attachment to FTADAAA@conduent.com [FTADAAA@conduent.com]. You may also click here to access Conduent's ADAAA Accommodation Policy [http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].

Design and operationalize a commercial intelligence framework to provide data-driven recommendations optimizing competitive positioning and revenue. | 10+ years in commercial or market intelligence in B2B, expertise in pricing or competitive intelligence, bachelor's degree required, MBA preferred. | Director, Commercial Intelligence Position Summary: The Director, Commercial Intelligence serves as a strategic individual contributor within the Demand Center, responsible for translating market, client, and deal-level insights into actionable intelligence that strengthens competitive positioning, improves win rates, and optimizes pricing and commercial strategy. This role will design and operationalize an integrated commercial intelligence capability—connecting win/loss analysis, voice of the client, competitive intelligence, and pricing insights into a unified, scalable framework. The Director will work cross-functionally with Sales, Marketing, Finance, and Executive Leadership to deliver clear, data-driven recommendations that impact revenue performance and growth outcomes. Key Responsibilities: * Develop Win/Loss Intelligence Establish and execute a structured win/loss analysis program to identify drivers of outcomes across deals, including wins, losses, and disengagements, and translate findings into actionable recommendations that improve sales effectiveness. * Lead Voice of the Client (VoC) Insights Partner with program execution and client health teams to synthesize ongoing client feedback (including NPS and other VoC inputs), identify trends, and highlight opportunities to improve client retention, advocacy, and lifetime value. * Build Competitive Intelligence Capability Design and deliver a repeatable insights engine that provides competitor intelligence, market and product analysis, and sales enablement assets (e.g., battlecards) to strengthen positioning in active pursuits. * Drive Pricing Intelligence Analyze pricing performance, deal structures, and external benchmarks to inform pricing strategies that balance competitiveness, margin, and win probability. * Integrate Cross-Functional Insights Connect insights across win/loss, client feedback, market trends, and pricing into a cohesive commercial intelligence framework that informs go-to-market strategy and decision-making. * Establish and Scale Capability Stand up and continuously enhance the Commercial Intelligence function within the Demand Center, including frameworks, tools, processes, and governance to enable consistency, scalability, and impact. * Advise Senior Stakeholders Deliver clear, concise, and actionable insights to senior leadership, translating complex data into strategic recommendations that support growth priorities, pipeline conversion, and revenue performance.   Qualifications: * 10+ years of experience in commercial intelligence, market intelligence, revenue operations, or commercial analytics within a B2B environment * Expertise in at least two of the following areas: win/loss analysis, voice of the client/NPS, competitive intelligence, pricing strategy * Proven ability to synthesize complex data into clear, actionable insights that drive measurable business impact * Experience building and operationalizing programs, frameworks, or capabilities within a matrixed organization * Strong executive communication and storytelling skills, with experience presenting to senior leadership * Demonstrated ability to manage multiple priorities in a fast-paced, results-oriented environment * Hands-on experience with Salesforce (SFDC) or similar CRM platforms; familiarity with third-party tools and data integrations preferred * Bachelor’s degree required; advanced degree (MBA or equivalent) preferred, particularly in strategy, analytics, or business operations   What You'll Bring: * A highly analytical, insight-driven mindset with a strong orientation toward outcomes * Intellectual curiosity and a proactive approach to identifying opportunities for improvement * A collaborative style with the ability to influence without direct authority * Strong business acumen and a deep understanding of commercial drivers in complex, enterprise environments * A commitment to excellence and continuous improvement, consistent with Conduent’s performance-driven culture   Flexible Working: At Conduent, we value individuality and flexible working arrangements. In this role, you can expect: * Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.   Working for You: We offer perks and rewards designed to support you: * Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one. * Retirement Savings: Robust programs to help you secure your financial future. * Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more. * Career Growth Opportunities: Paths for advancement within a global organization. * Paid Training: Learn while you earn with award-winning learning platforms. * Paid Time Off: Competitive PTO packages to help you recharge. * Great Work Environment: Join an award-winning culture that values diversity and inclusion.   Join Us: At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to: * Bring your authentic self to work every day. * Grow and thrive both personally and professionally. * Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.   With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $150,000 - $180,000 plus incentive compensation.

Manage and improve virtual machine infrastructure across VMware and Azure, collaborating with DevOps and security teams to ensure reliable, scalable IaaS services using automation and infrastructure-as-code. | 3-5 years managing virtual machine infrastructure with proficiency in VMware vSphere and Ansible, strong diagnostic skills, and knowledge of networking, Linux, and Windows Server administration. | INFRASTRUCTURE SYSTEMS ENGINEER   About the Role: As an Infrastructure Systems Engineer with Conduent, you’ll have an opportunity to work on innovative technology while being surrounded by a culture that recognizes each person’s contributions. Each day you’ll feel challenged and know you are making a difference. At Conduent, we believe everything touches everything, and to that end we value our work and each other in the process, making it an award-winning place to work. We are looking for a motivated and technically skilled Infrastructure Systems Engineer to join our infrastructure platform team. In this mid-level role, you will be responsible for the day-to-day management, operation, and continuous improvement of our virtual machine infrastructure across VMware/vSphere and Microsoft Azure environments. You will work closely with platform, DevOps, and application teams to ensure reliable, scalable, and well-governed IaaS services.   Key Responsibilities: * Administer, operate, and support virtual machine infrastructure across VMware vSphere and Microsoft Azure environments * Provision, configure, and decommission VMs in alignment with organizational standards and capacity plans * Develop and maintain Ansible playbooks and roles for automated configuration management, patching, and compliance enforcement * Monitor VM health, performance, and resource utilization; identify and resolve infrastructure incidents in a timely manner * Collaborate with platform engineering and security teams to implement hardening standards and ensure infrastructure-as-code best practices * Participate in on-call operational support for VM-related incidents and service requests (e.g., patch management, certificate rotation) * Maintain accurate documentation for VM runbooks, configurations, and operational procedures * Contribute to lifecycle management activities including OS patching, image management, and template standardization * Support capacity planning efforts by tracking utilization trends and making recommendations for rightsizing or scaling * Assist in evaluating new tooling and technologies to improve automation, observability, and operational efficiency   Required Experience:  * 3–5 years of hands-on experience managing virtual machine infrastructure in enterprise environments * Proficiency with VMware vSphere, including ESXi, vCenter, and VM lifecycle management * Demonstrated experience with Ansible for configuration management and automation * Solid understanding of networking concepts (VLANs, subnets, DNS, load balancing) as they relate to VM connectivity * Experience with Linux and Windows Server administration in a virtualized environment * Familiarity with infrastructure-as-code principles and practices * Strong troubleshooting and diagnostic skills across computer, storage, and network layers * Ability to work independently and manage multiple concurrent tasks with minimal supervision * Must reside within the United States * Requires additional fingerprint/background clearance, and ongoing recertification every 3 years.   Preferred Qualifications: * Working experience with Microsoft Azure IaaS services (Virtual Machines, VNets, Managed Disks, Azure Resource Manager) * Experience with Azure CLI, OpenTofu, or similar for infrastructure provisioning automation * Familiarity with VM image/template pipelines (e.g., Cloud Init) * Exposure to monitoring and observability platforms (e.g., Splunk, AppDynamics, Azure Monitor) * Knowledge of ITIL or similar IT service management frameworks * Relevant certifications such as VMware VCP, Microsoft AZ-104, or Red Hat RHCSA/RHCE     Flexible Working At Conduent, we value individuality and flexible working arrangements. In this role, you can expect: * Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance   Working for You We offer perks and rewards designed to support you: * Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one * Retirement Savings: Robust programs to help you secure your financial future * Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more * Career Growth Opportunities: Paths for advancement within a global organization * Paid Training: Learn while you earn with award-winning learning platforms * Paid Time Off: Competitive PTO packages to help you recharge * Great Work Environment: Join an award-winning culture that values diversity and inclusion   Join Us At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to: * Bring your authentic self to work every day. * Grow and thrive both personally and professionally. * Make a meaningful impact with our clients, in our communities, and for the millions of people we serve. With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself.   Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $96,250-$125,000 annually. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form [https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf].  Complete the form and then email it as an attachment to FTADAAA@conduent.com [FTADAAA@conduent.com]. You may also click here to access Conduent's ADAAA Accommodation Policy [http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].

As a Correspondence Clerk, you will respond to and resolve customer inquiries regarding products or services via telephone and email. You will provide product information and solutions while maintaining a thorough knowledge of company policies and technology. | Candidates must be at least 18 years old and possess a High School Diploma or equivalent. They must also be able to pass a background check and drug test, and work an 8-hour shift between 7 am and 7 pm, Monday to Friday. | Remote Correspondence Customer Service Representative II Hourly rate $20.00 per hour, which may be below your state's minimum wage. Please take this into consideration when applying What you get: Remote - Work From Home Full-time Employment with Benefits day one including paid Holidays. Competitive Pay: $20/hr Paid Training: Get the training you need to excel. Requirements: Must be at least 18 years of age or older. Must have a High School Diploma, or equivalent. Must be able to submit to a background check and drug test. Must be able to work an 8 hour shift between 7 am- 7pm Mon- Fri. Summary: As a Correspondence Clerk, you will be responding to and resolving customer inquiries and issues regarding our client’s products or services via telephone, email. In this role, you will be responsible for providing product information and solutions, and will help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. What you will be doing: Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems. Identify customer needs to ensure the customer is provided complete and accurate information. Process required transactions via mainframe or web-based applications. Gathers information, and responds to research requests in a concise yet accurate manner. Communicates appropriate options for resolution in a timely manner. Maintain a thorough knowledge of the company and client programs, policies, and technology. Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. Works autonomously within established procedures and practices Provide support to other positions/operations in cases during heavy workloads or absences. Provides functional guidance, training and assistance to lower level staff. Provides assistance, training and troubleshooting support to lower level staff. People who succeed in this role have: The ability to convey complex information in clear and concise terms to ensure customer understanding. Strong work ethic. Effective and accurate written and verbal communication skills. Effective problem-solving skills. Customer Service Experience. Can navigate multiple applications and research solutions with ease Love helping people and guiding them to the best solution for their issue Are excited by innovative technology Provide calm conflict resolution and problem solving for frustrated customers Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers Remote Roles: Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, HI, MA, IL, MT & NY Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Join a rapidly growing organization that can support your career goals Apply Today! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $20.00 per hour.

Handle inbound calls to assist customers with prescription coverage questions, navigate multiple systems, and provide accurate information and issue resolution. | High school diploma or higher, 6 months customer service experience, call center experience preferred, strong communication and organizational skills, ability to complete training and typing tests. | Remote Healthcare Call Center Representative job at Conduent. United States. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. • *Healthcare Call Center Associate (Work from Home)** Would you enjoy being part of a team that makes a difference in people's lives? Do you love helping people solve complex problems and delivering solutions? If so, this role is for you! As a member of the Customer Experience team, you assist customers with questions, inquiries, and issues related to their prescription coverage. You manage a steady volume of incoming calls from customers while navigating multiple systems. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients' success. A few of the questions you may receive as a healthcare call center associate are the following: "Can you assist me in what the status of my current refill is?" "Did my prescription run out?" • *Conduent has plenty of growth opportunities within the healthcare team.** Pay rate is $15 per hour. Virtual training is 6 weeks. Successfully complete a mandatory paid training program with 100% attendance.  Hours of operation: Monday - Friday 8:00am - 11:00pm EST Saturday 8:00am - 6:30pm EST Medical, dental and vision benefits available on 1 st day of employment. Non-exempt: Paid time off will start to accrue after 180 days of employment (about 6 months). Successfully navigate 27 systems and average 20 - 30 calls per day. • *Responsibilities for Remote Call Center Representative:** Manage a steady volume of incoming calls regarding benefits from members, providers, and employer groups. Explain and clarify plans' policies and procedures.   Actively listen to understand customers' needs and answer their questions to include callbacks and follow up calls as needed.   Strive to answer the un-asked question(s) as we work for a one call resolution. Take all necessary action to resolve the members issue by answering their questions.     Navigate the Members' plan benefits, review Client's policy and procedures, while using resources provided by the Client to comply with regulatory guidelines.  CSR is required to utilize multiple Client systems to provide accuracy of information.   Investigate verbal complaints concerning billing, claims or service rendered.  Escalate complaints of service failures to designated departments for investigation.   Maintain current knowledge of Member Services policies and procedures.   Perform other work-related duties as assigned.   • *Requirement for Remote Call Center Representative:** Successfully complete customer service assessment & typing test.  High school diploma, GED, or college degree  6 months of customer service experience. At least 1 year of Call Center experience preferred, but not required. 1 year of face-to-face customer service experience preferred, but not required. Knowledge of and prior experience in Dental, Medical or Managed Care industry is preferred.     Must possess the following characteristics: self-motivation, resourceful, detail-oriented, sense of accountability and must be a team player.   Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem solving.   Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer.   Strong communication skills over the phone.  Ability to deal with problems involving several concrete variables in standardized situations. Successful completion of background check is required for this position.  • *Equipment and workspace requirements** :  We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables) You must have a home internet connection of 25 Download and 10 Upload Speed (you may do a quick check through Must be able to hardwire your work computer directly to your home modem via ethernet. Ensure the available connection meets the minimum bandwidth requirements to perform your job function. **Satellite internet and wireless internet are not acceptable.** Must have a **distraction free** and secure work environment. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area). • *The application process will take less than 20 minutes and includes everything required to be considered** . Apply to the role and provide your basic profile information (2 minutes)  Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes)  Complete a typing test (2 minutes)  **You will need a keyboard.** Take short assessment to determine your fit for the role and set everyone up for success (10 minutes). • *Important** It is important that you complete the application in a timely manner to be considered for the role. Your local library, shipping store or search, 'public computers near me' if you don't have a computer. We are currently **NOT** hiring in the following geographies:  States: AK, CA, HI, MA, IL, MT, NY , WA, CT Metro Areas: MN- Minneapolis, IL- Chicago, NY - NYC OR - Portland, MD - Montgomery County, WA- Seattle, Washington DC, CO (Only the city of Denver)  • *Be part of the future**   Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $15.00/hour.  Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy ( . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._