Concord Hospitality Enterprises

Provide excellent guest experience through check-ins, concierge services, and coordination with teams while ensuring security and cash handling. | Strong communication and organizational skills with proficiency in Microsoft Office and hospitality systems, plus weekend availability. | New Marriott hotel Opening Soon! Front Desk & Guest Care $15-17 per hour Overnight shift is higher wages Friday and Saturday or Saturday and Sunday availability hours required. Opening August 27th Role Responsibilities: As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience, they can have by: • Ensure an excellent first impression for all guests and potential guests. • Offer assistance to guests and provide concierge service regarding hotel and the community. • Ensure guests’ check-in and departure experience is warm and welcoming. • Work with the team to coordinate and provide services in housekeeping, maintenance, sales and operations. • Assist in processing laundry. • Responsible to utilize and follow all Safety and Security procedures. • Responsible for secure cash handling and processing procedures. • Manage confidential information for the company and guests. • Responsible for proper administration for key control. • Routinely conduct property/security walks. KNOWLEDGE, SKILLS, AND ABILITIES • Knowledge of Microsoft Office products. • Knowledge of hospitality guest management systems. • Excellent verbal and written communications skills. • Good organizational skills, detail oriented. • Comfortable working in an environment that requires multitasking. • Focused on providing exceptional customer service. • Able to problem solve and resolve issues effectively and efficiently. Here are some reasons our associates like working for us: Our Benefits (applies to Full-Time Associates Only) Competitive Pay Great Benefits including various levels of medical plans, prescription discounts plus vision/dental 401K Retirement Program with company contribution – FREE MONEY! Group Life Insurance equal to your annual salary Voluntary Short- and Long-Term Disability Programs Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon Common Oaks Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price Friday and Saturday or Saturday and Sunday availability hours required.  If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

Provide courteous and efficient guest service, manage front desk operations, and handle guest concerns and payments. | Requires strong communication skills, hospitality orientation, and ability to manage guest interactions and administrative tasks. | Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Responsibilities As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience, they can have by: • Assisting guests efficiently, courteously and professionally at all times. • Answering phone calls virtually and checking in guests through a computer • Maintain a high level of service and hospitality. • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner. • Post guest charges, collect payments and follow all cash handling procedures as required by Concord. • Handle guest mail and messages with respect to privacy and professionalism. • Be knowledgeable of the hotel brand and various programs (travel programs, special offers). • Be a great communicator to various departments and management on guest comments and concerns. • Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance. • Have full knowledge of hotel safety and emergency procedures. Here are some reasons our associates like working for us: Benefits (Full Time Associates Only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.