Concentrix

Guide customers through digital transformation using Dynamics 365 CE and Power Platform, ensuring successful solution delivery, adoption, and value realization. | Proven experience in Dynamics 365 CE apps, Dataverse, and customer-facing solution architecture, with relevant certifications preferred. | Job Title: Solution Architect- D365 F&O Customer Engagement (Retail/Commerce) Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We are looking a Cloud Solution Architect (CSA) specializing in Microsoft Dynamics 365 Customer Engagement (CE), specializing in Microsoft Dynamics 365 Customer Engagement (CE), you will play a pivotal role in helping customers transform their businesses through innovative CRM and Power Platform solutions. You’ll guide customers through digital transformation journeys, leveraging deep technical and functional expertise across the Dynamics 365 CE apps to deliver measurable business outcomes. Responsibilities Customer Centricity • Gather customer insights to map solutions and services with business outcomes, leveraging expertise in Dynamics 365 CE (Sales, Customer Service, Field Service, and Power Platform). • Identify opportunities to improve customer solutions across customer engagement domains and position services to help customers achieve their objectives. • Accelerate solution delivery and adoption through Value-Based Deliveries and reusable Intellectual Property (IP) across CE workloads. • Support customer skilling by delivering technical discussions, workshops, and readiness sessions focused on CRM and Power Platform capabilities. • Contribute to customer satisfaction by delivering a seamless experience across CE workloads. • Provide actionable feedback from customers to Microsoft Product Groups to influence roadmap and service improvements. Business Impact • Drive cloud consumption and support growth by guiding customers and decision-makers on how to maximize value from Dynamics 365 CE investments through solution optimization, performance tuning, and operational excellence. • Align with Customer Success Account Managers and account teams to ensure business value realization across CRM implementations. Resolution of Customer Blockers • Anticipate and resolve issues blocking go-live or adoption by applying deep technical and functional knowledge of CE, including integrations, data migration, and performance tuning. • Deliver engagements using Microsoft best practices, Success by Design principles, and repeatable IP. Identify Growth Opportunities • Leverage your knowledge of Microsoft Business Applications—particularly CE and Power Platform—to identify cross-sell and up-sell opportunities based on customer needs and digital maturity. Technical Leadership • Continuously improve your skills across Dynamics 365 CE and Power Platform to support evolving customer needs and Microsoft’s strategic goals. • Engage in technical communities, contribute to IP development, and mentor peers and junior architects. • Act as a role model for technical readiness and cross-workload collaboration. Practice Development • Innovate and improve existing IP, methodologies, and delivery processes within the CRM domain. • Promote best practice sharing and IP reuse to accelerate customer success and internal efficiency. Trusted Advisor • Build and expand trusted relationships with customer and partner architects, technical specialists, and business stakeholders across customer experience functions. Qualifications Required / Minimum Qualifications • Proven experience in Dynamics 365 Customer Engagement (CE) apps such as Sales, Customer Service, or Field Service. • Proven experience in Dynamics 365. • Proven experience in Dataverse • Bachelor’s or Master’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND extensive experience in IT consulting, systems implementation, software development/support, or Microsoft Business Applications. • Significant experience in customer-facing roles and as a lead technical solution architect across CRM projects. Additional or Preferred Qualifications • Functional or technical certification in one or more Dynamics 365 CE apps (Sales, Customer Service, Field Service, Power Platform). • Experience with Success by Design methodology or business value consulting. • Experience leading enterprise-scale implementations involving CE workloads. • No relocation required. Technical Qualifications / Experience • Deep technical expertise in Dynamics 365 Customer Engagement (Sales, Customer Service, Field Service), including: • Power Platform (Power Apps, Power Automate, Dataverse) • Integration with other Microsoft services (e.g., Azure, Teams) • Omnichannel capabilities, case management, and customer journey orchestration • Data modeling, security roles, and business process flows. • At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. • The base salary range for this position is $106,087 - $140000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is 11/17/2025 Location: USA, TX, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: •English •Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.

Lead transformation of customer service operations using Microsoft Dynamics 365 Customer Service by designing and implementing scalable, intelligent service solutions. | Bachelor's degree or equivalent experience with deep technical expertise in Microsoft Dynamics 365 Customer Service and Power Platform, proven customer-facing experience, and success in service transformation projects. | Job Title: Cloud Solution Architect- D365 Customer Service Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. D365 - Customer Service As a Cloud Solution Architect specializing in Business Applications, you’ll lead the transformation of customer service operations by helping clients modernize and optimize their service delivery using Microsoft Dynamics 365 Customer Service. You’ll work closely with business and technical stakeholders to design and implement scalable, intelligent service solutions that improve customer satisfaction, streamline case resolution, and empower agents with AI-driven insights and automation. Responsibilities • Drive Customer Success: Become a trusted advisor to customers and partners by leveraging your expertise in Business Applications and Dynamics 365 Customer Service to deliver on Customer Success Plan outcomes. Guide customers through service transformation journeys, from case management optimization to knowledge-driven support. • Enable Product Feedback Loops: Capture and share insights from customer engagements with engineering and product teams to influence the evolution of Dynamics 365 Customer Service capabilities, including case routing, service-level agreements (SLAs), and agent productivity tools. • Accelerate Adoption and Value Realization: Identify opportunities to drive business outcomes through the adoption of D365 Customer Service features such as case lifecycle automation, integrated knowledge bases, AI-powered suggestions, and customer self-service portals. • Resolve Implementation Challenges: Partner with customers to overcome blockers to deployment and usage by applying your technical, functional, and project management expertise. This includes designing scalable service processes, integrating with backend systems, and aligning with IT governance models. • Identify Growth Opportunities: Leverage your understanding of Business Applications and D365 Customer Service to uncover new opportunities for value creation, including cross-sell/upsell of related capabilities like Power Virtual Agents, Customer Insights, and Power Automate. • Stay Current and Share Knowledge: Continuously enhance your skills and stay informed on the latest D365 Customer Service roadmap, best practices, and industry trends. Contribute to internal and external communities by sharing reusable assets, success stories, and thought leadership. • Champion Service Transformation: Support customers in reimagining their service delivery models by aligning technology with business goals—whether through proactive service, omnichannel engagement, or agent enablement. Required Qualifications • Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND several years of experience in cloud technologies, IT consulting, systems implementation, or business applications • OR equivalent experience • Deep technical expertise in Microsoft Dynamics 365 Customer Service and Power Platform, particularly in enterprise-scale architecture, implementation, and operations • Proven experience in customer-facing roles, with a strong ability to influence stakeholders and drive business outcomes • Demonstrated success in delivering service transformation projects involving case management, knowledge management, SLAs, and customer engagement strategies Preferred Qualifications • Bachelor’s or Master’s Degree in a related field AND extensive experience in cloud-based business applications, architecture, and consulting • OR equivalent experience • Microsoft certifications related to Dynamics 365 Customer Service and Power Platform (e.g., MB-230, PL-600) • Experience with integrating D365 Customer Service with other Microsoft services (e.g., Power Virtual Agents, Customer Insights, Azure AI), and third-party systems (e.g., CRM, ERP, or ITSM platforms) • Familiarity with service design principles, customer journey mapping, and KPIs such as first contact resolution, case deflection, and customer satisfaction (CSAT) The base salary range for this position is $106,000 - $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. The deadline to apply for this position is 11/17/2025. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. Location: USA, TX, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: •English •Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.

Manage and coach team leaders to meet client service and financial goals in a consultative sales environment while ensuring operational excellence. | Requires progressive management experience, consultative sales skills, ability to analyze and improve processes, excellent communication, and willingness to work onsite with a flexible schedule. | Job Title:Operations Manager - Consultative Sales (Onsite)Job DescriptionThe Operations Manager I is responsible for coaching and supervising a group of Team Leaders in a high-touch, consultative sales environment. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. (Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Operations Manager position at Concentrix is just the right place for you! As a Operations Manager, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Operations Manager, you will: • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed • Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) • Create and maximize relationships with client partners • Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching • Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement • Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements • Attend business reviews with the client • Handle a team of team leaders YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Operations Manager role include: • Associates Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred • Call center experience preferred • Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback • Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal • Work well under pressure and follow through on items to completion while maintaining professional demeanor • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment • Demonstrated ability to mentor, coach and provide direction to a team of employees • Willingness to work a flexible schedule• Must reside in the United States and have a valid U.S. address for residence • Consultative sales experience required • Demonstrate strong customer care and sales experience.• Understand Concierge type services WHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with: The base salary for this position is $70,000.00 annually, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. DailyPay enrollment option to access pay early, when you want it Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey A modern, state-of-the-art office setting with advanced technologies and a great team Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more A range of other perks and benefits REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” The deadline to apply for this position is November 14th, 2025. Location:USA Farmington Hills MILanguage Requirements:Time Type:Full timePhysical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsConcentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.For more information regarding your EEO rights as an applicant, please visit the following websites: •English•SpanishTo request a reasonable accommodation please click here.If you wish to review the Affirmative Action Plan, please click here.

Manage and optimize digital advertising sales campaigns for clients, maintain sales pipelines, and provide strategic feedback to leadership. | Requires 2+ years experience in digital marketing/advertising sales, proficiency with CRM and Excel, strong client management skills, and ability to work hybrid in the US. | Job Title Sr Digital Advertising Sales Specialist (Hybrid) Overview Our Sr Digital Advertising Sales Specialist connects with key small "Start-Ups" to mid‑size businesses, establishing and growing relationships and guiding them through the process of optimizing online advertising campaigns. You will empower clients to select the right ad profiles to support their target audiences. This position is open to all qualified applicants, including military veterans. Responsibilities Demonstrate an advanced understanding of online advertising and social‑media marketing, handling complex account management tasks. Host online video meetings to uncover customer business needs and present solutions that meet advertising objectives. Collaborate closely with clients to identify and refine sales objectives and key performance indicators, ensuring alignment with strategic goals. Maintain and oversee the accuracy of the sales pipeline, tracking client campaign ROI and advising on strategic improvements. Deliver sophisticated campaign setup and optimization recommendations, drawing on industry knowledge and client insights. Provide strategic feedback to leadership on product offerings and share lessons learned from client interactions and campaign outcomes. Establish yourself as a subject‑matter expert on the client’s advertising platform, deeply understanding all features and enhancements. Qualifications 2+ years of experience in business development, client/account management for digital marketing/advertising. 2+ years of experience in digital marketing/advertising, social media sales, online media sales, B2B sales. Proficiency in Excel (Microsoft Office) with demonstrated data and reporting skills. 18 years of age or older with a completed high school diploma or GED. Proficiency in digital advertising ecosystems and social media platform technology. Proven ability to strategically manage client relationships and ensure satisfaction over the long term. Aptitude for rapidly mastering and selling a broad portfolio of digital advertising solutions. Experience leveraging CRM tools to track and convert leads across sales funnels. Proven experience managing multichannel sales funnels, including inbound and outbound pipelines. Exceptional multichannel communication skills, engaging clients via virtual meetings, phone, chat, and email. Experience building trusted relationships with senior decision makers and utilizing consultative selling techniques. Position is hybrid – employees must rotate between onsite and remote work. Must reside in the United States and have a valid U.S. address. Benefits & Compensation Base salary $23.84/hr (plus incentives tied to performance). Actual salary varies by location, qualifications, and experience. Medical, dental, and vision insurance; comprehensive employee assistance program (EAP). 401(k) retirement plan, paid time off and holidays, paid training days. DailyPay enrollment option for early access to pay. Company networking opportunities – Women, Black Professionals, LGBTQ+, Disability, Neurodiversity, Women in Tech, OneEarth, and more. Health and wellness programs with trained partners. Mentorship programs and modern, state‑of‑the‑art office setting. Programs and events supporting diversity, equity, inclusion, sustainability, and community support. Location USA – Farmington Hills, MI Employment Type Full time, hybrid (onsite and remote) Physical & Mental Requirements Regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary. Eligibility to Work Only applicants legally authorized to work in the United States will be considered. Must reside in the U.S. or have a valid U.S. address for residence. Equal Opportunity Statement Concentrix is an equal opportunity and affirmative action (EEO‑AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, veteran status, or any other protected class. For more information regarding your EEO rights as an applicant, please visit Concentrix EEO. To request a reasonable accommodation, please click here. If you wish to review the affirmative action plan, please click here. #J-18808-Ljbffr

Manage and grow client relationships by optimizing online advertising campaigns and providing strategic sales and marketing guidance. | 2+ years experience in digital marketing sales, proficiency with digital advertising platforms and CRM, strong client management and communication skills, and ability to work hybrid in the US. | Job Title:Sr Digital Advertising Sales Specialist (Hybrid)Job DescriptionOur Sr Digital Advertising Sales Specialist connects with key small Start -Ups to mid-size businesses and is responsible for establishing and growing relationships and guides them through the process of ensuring they successfully optimize their online advertising campaigns. You will be responsible for empowering our clients to make the right ad sale profile choices to support their targeted clientele/customer base. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Sr Digital Advertising Sales Specialist position at Concentrix is just the right place for you! As a Sr Digital Advertising Sales Specialist, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Sr Digital Advertising Sales Specialist, you will: Demonstrate an advanced understanding of online advertising and social media marketing in all client interactions, showcasing the ability to handle complex account management tasks.Hosting online video meetings that uncover customer business needs and present solutions that meet the customers advertising objectivesCollaborate closely with clients to identify and refine sales objectives and marketing key performance indicators, ensuring alignment with strategic goals.Maintain and oversee the accuracy of the sales pipeline, meticulously tracking client campaign ROI and advising on strategic improvementsDeliver sophisticated campaign setup and optimization recommendations, drawing on in-depth industry knowledge and client-specific insights.Provide strategic feedback to leadership on product offerings and share comprehensive lessons learned from client interactions and campaign outcomes.Establish yourself as a subject matter expert on the clients advertising platform, deeply understanding all features and enhancements to better serve and advise clients.YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Sr Digital Advertising Sales Specialist role include: 2+ years of experience in business development, client/account management for digital marketing / advertising required2+ years of experience in digital marketing / advertising, social media sales, online media sales, B2B sales requiredProficiency in Excel (Microsoft Office) with required skills demonstrated through assessment, showcasing the ability to handle data and reporting efficiently. 18 Years of age or older with a completed High School Diploma or GED required Proficiency in digital advertising ecosystems and social media platform technologyProven ability to strategically manage client relationships, ensuring satisfaction and long-term partnerships through personalized and attentive service.Expert understanding of digital advertising ecosystems and social media platform technologyAptitude for rapidly mastering and successfully selling a broad portfolio of digital advertising solutionsExperience leveraging CRM tools to track and convert leads across sales funnelsProven experience managing multichannel sales funnels including inbound and outbound pipelinesExceptional multichannel communication skills with experience engaging clients via virtual meetings, phone, chat and emailExperience building trusted relationships with senior decision makers and utilizing consultative selling techniques and solution positioning tailored product solutionsPosition is hybrid – Employees are required to be flexible to rotate working both onsite in person and remotely at home. Must reside in the United States and have a valid U.S. address for residence WHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with: The base salary range for this position is $23.84/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. DailyPay enrollment option to access pay early, when you want it Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey A modern, state-of-the-art office setting with advanced technologies and a great team Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” Location:USA Farmington Hills MILanguage Requirements:Time Type:Full time​Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsEligibility to Work:In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed:Currently, this position may be performed only in the states listed here.Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.For more information regarding your EEO rights as an applicant, please visit the following websites: •English•SpanishTo request a reasonable accommodation please click here.If you wish to review the Affirmative Action Plan, please click here.

Provide remote customer service and technical support for automotive parts through inbound/outbound calls and online channels, managing orders and collaborating with teams. | High school diploma, automotive experience preferred, inventory management skills, effective communication, problem-solving, and proficiency with Microsoft Office. | Customer Service and Support Location United States Of America Job Title: Automotive Customer Service Rep (Remote) Job Description The Automotive Customer Service Representative (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Automtive Customer Service Representative position at Concentrix is just the right place for you! As a remote Automotive Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As an Automotive Customer Service Representative working from home, you will: • Understanding Parts Catalogue and Automotive Enthusiast: Familiarity with a parts catalogue and automotive components, including their role in vehicle operation, is highly advantageous. • Problem Solving Expertise: Strong problem-solving skills are essential for this role. You will act as a central hub, gathering information from various groups to find solutions. • Solution-Orientated Approach: This role requires a solution-orientated mindset, involving investigative work on multiple issues and the ability to integrate findings effectively. • Research Skills: While not an authoritative position, this role demands excellent research skills to thoroughly investigate issues. • Analytical Thinking: Ability to analyze problems and outline necessary steps to achieve a positive resolution. • Communication Skills: Deliver challenging messages with empathy, patience, and clear guidance. • Order Management: Review and assist with orders, check part availability, use discretion in communicating about ETA issues, support other departments, and guide them in finding and utilizing information. • Documentation: Maintaining accurate records of parts transactions, including orders, deliveries, and inventory adjustments. • Collaboration: Work with cross-functional teams and provide actionable insights back to our clients • Inventory Management: Efficiently use inventory tool to identify accurate part numbers, specifications based on VIN information. • Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative (Remote) role include: • High School diploma • Experience working with Automotive is an asset and preferred • Proven experience in inventory management or a related field. • Communicate effectively with various stakeholders both in written and verbal forms • Experience with the Microsoft Office Suite • Must be flexible, detail oriented, organized, able to multi-task with variety of different tools • Problem-solving skills, detail oriented with an ability to work independently and under pressure • Proficiency in fast-paced environments • Eagerness to learn new technologies WHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: • The base salary for this position is $19/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) • DailyPay enrollment option to access pay "early," when you want it • Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more • Health and wellness programs with trained partners to help promote a healthy you • Mentorship programs that support your rewarding career journey • Work-from-home convenience with company-supplied technologies • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support • Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more • A range of other perks and benefits REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” Location: USA, OH, Work-at-Home Language Requirements: English (Required) Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here. Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: • English • Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.

Contact potential clients, manage sales pipeline, consult with SMBs, and implement tailored sales strategies. | Experience in sales, fluency in Italian and English, strong communication and problem-solving skills, self-motivated, and team player. | Job Title: Italian speaking B2B Sales Representative - Remote Job Description Are you fluent in Italian and passionate about Sales? Have you problem-solving and excellent communication skills? Can you identify challenges and find ways to increase productivity? Are you passionate about closing deals and do you have a natural drive for sales? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your sales skills in Italian. No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands. What you’ll be doing: • Contacting potential clients by phone and by email • Closely managing and reporting on your sales pipeline • Consult with small-to-medium sized businesses in the market • Implementing tailored sales strategies to client portfolio Requirements: • Work experience in sales • Fluent in  Italian language and good command of the English language • Absolute willingness to compete and win • Demonstrated ability to create and close business • Strong customer communication skills • Team player, ability to collaborate effectively in an international, multicultural environment • Self-motivated, self-starter attitude • Problem-detection and solving skills What we offer: • Full Relocation Support (including flights, accommodation & transportation) • Indefinite contract • Competitive remuneration package (14 Salaries/year) • 10% monthly performance bonus • Daily meal voucher in Up Hellas Mastercard • Private health insurance + Dental Care • Opportunities for international Career through Concentrix International Mobility program • A challenging working environment • Employee events • Free gym, well-being activities and a rooftop cinema with Acropolis views • Enjoy with your co-workers your lunch break at our new Restaurant You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. Please note that non-EU residents must have a valid work permit in Greece to be considered for employment. Concentrix Hellas is an equal-opportunity employer Concentrix considers diversity a fundamental resource and offers everyone access to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws. Location: GRC Work-at-Home Language Requirements: English, Italian Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1544373

Provide bilingual inbound/outbound customer support remotely, resolve routine product/service issues, document information, and offer additional products or services. | Fluent French and English, 1+ year customer service experience, high school diploma or GED, quiet home workspace, strong computer skills, and reliable high-speed internet. | Job Title: Customer Service Representative-Remote (Bilingual: French / English) Job Description Le représentant du service à la clientèle à distance (bilingue : français/anglais) travaille à domicile et interface avec les clients via des appels entrants/sortants et/ou via Internet. Ce poste assure le service client et la résolution des problèmes et questions courants concernant les produits et/ou services du client. (Les anciens combattants sont encouragés à postuler.) The Customer Service Representative-Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (Military veterans are encouraged to apply.) • DOIT PARLER COURANTEMENT LE FRANÇAIS ET L'ANGLAIS * • MUST SPEAK BOTH FRENCH AND ENGLISH FLUENTLY * DESCRIPTION D’EMPLOI Le représentant du service à la clientèle – à domicile (travail à la maison) (bilingue : français / anglais) travaille à domicile et s'interface avec les clients via des appels entrants / sortants et / ou via Internet. Ce poste fournit un soutien au service à la clientèle et la résolution des problèmes courants et des questions concernant les produits et / ou services du client. (Nous acceptons les candidatures pour ce poste sur une base continue. Les anciens combattants sont encouragés à postuler.) UNE NOUVELLE CARRIÈRE PROPULSÉE PAR VOUS Êtes-vous à la recherche d'un changement de carrière en « travail à domicile » au sein d'une organisation mondiale avant-gardiste qui cultive une véritable culture inclusive et axée sur les personnes et un véritable sentiment d'appartenance ? Souhaitez-vous rejoindre une entreprise qui remporte chaque année les prix « Meilleurs lieux de travail au monde », « Employés les plus heureux » et « Meilleures entreprises pour la croissance de carrière » ? Alors un poste de représentant du service client à distance chez Concentrix est exactement le bon endroit pour vous ! En tant que représentant du service client à distance, vous rejoindrez une équipe organiquement diversifiée provenant de plus de 70 pays où TOUS les membres contribuent et se soutiennent mutuellement au succès et au bien-être de chacun, fièrement unis pour « changer la donne ». Ensemble, nous aidons les marques les plus connues au monde à améliorer leurs activités grâce à des expériences client exceptionnelles et à une innovation technologique. Et en raison de notre croissance continue, nous recherchons des révolutionnaires plus talentueux pour rejoindre notre objectif, des personnes aussi passionnées que nous par l’offre d’expériences de service client exceptionnelles. CROISSANCE DE CARRIÈRE ET DÉVELOPPEMENT PERSONNEL Il s'agit d'une excellente opportunité de « travail à domicile » qui vous permettra de réimaginer un tout nouveau parcours professionnel et de vous faire des « amis pour la vie » en même temps. Nous vous fournirons toute la formation, les technologies et le soutien continu dont vous aurez besoin pour réussir. De plus, chez Concentrix, il existe un réel potentiel de croissance professionnelle (et personnelle). En fait, environ 80 % de nos managers et dirigeants ont été promus de l’intérieur ! C’est pourquoi nous proposons une gamme de programmes GRATUITS d’apprentissage et de développement du leadership, conçus pour vous mettre sur la voie du type de carrière que vous avez toujours envisagé. CE QUE VOUS FEREZ DANS CE RÔLE En tant que représentant du service client travaillant à domicile, vous : • Fournir un support client entrant à l’aide d’un guide de flux d’appels dans la langue préférée du client • Aider les clients à résoudre les problèmes techniques de base • Suivre, documenter et récupérer des informations dans des bases de données • Maintenir une connaissance approfondie des produits et/ou services des clients, tels que : les téléphones intelligents, les tablettes, les ordinateurs et les appareils portables ; Une connaissance d'iOS et/ou de MacOS, ou d'une technologie comparable, est préférable. • Proposer des produits et/ou services supplémentaires • Offrez des expériences client expertes… avec le sourire. VOS QUALIFICATIONS Vos compétences, votre intégrité, vos connaissances et votre véritable compassion apporteront de la valeur et du succès à chaque interaction client. Les autres qualifications pour notre rôle de représentant du service client (à distance) comprennent : • La capacité de parler couramment le français et l’anglais • 1+ an d'expérience en service client • Un diplôme d'études secondaires ou GED • Un environnement calme et sans distraction pour travailler à la maison • Maîtrise du multitâche rapide • Désir d'apprendre de nouvelles technologies • Solides compétences en navigation informatique et connaissance des ordinateurs • Un ordinateur de bureau ou un ordinateur portable pour effectuer des tests sur PC et Internet ; Un ordinateur de travail peut être fourni selon le poste offert, mais n'est pas garanti (sera discuté plus en détail avec un recruteur) • Internet haut débit (pas de sans fil/hotspots ni satellite) et un smartphone QU'Y A-T-IL POUR VOUS L’une des convictions culturelles de notre entreprise dit : « Nous défendons nos collaborateurs. » C'est pourquoi nous investissons considérablement dans nos solutions révolutionnaires, notre infrastructure et nos capacités pour garantir le succès à long terme de nos équipes et de nos clients. Et nous investirons en VOUS pour vous aider dans votre cheminement de carrière et dans votre développement personnel. Dans ce rôle, vous bénéficierez également de : • Le salaire de base pour ce poste est de 16 $ à 25 $ de l'heure (le taux de rémunération ne sera pas inférieur au salaire minimum applicable), assorti de primes proportionnelles à la performance individuelle et à celle de l'entreprise. Le salaire réel varie en fonction du lieu de travail, des qualifications, des compétences, de la formation, de l'expérience et des aptitudes. Les employés admissibles à ce poste bénéficient d'avantages sociaux tels qu'une assurance médicale, dentaire et ophtalmologique, un programme complet d'aide aux employés (PAE), un régime enregistré d'épargne-retraite (REER), des congés payés et des jours fériés, ainsi que des journées de formation rémunérées. Nous acceptons les candidatures pour ce poste en continu. • Option d'inscription DailyPay pour accéder au paiement « en avance », quand vous le souhaitez • Formation rémunérée et primes basées sur la performance • Opportunités lucratives de primes de recommandation d'employés • Opportunités de réseautage d'entreprise avec des groupes organisés sur les sujets suivants : Réseau de femmes, Professionnels noirs, Fierté LGBTQ+, Capacité (Handicaps), Dynamique (Neurodiversité), Femmes dans la technologie, Champions OneEarth, et plus encore • Programmes de santé et de bien-être avec des partenaires formés pour vous aider à promouvoir une vie en bonne santé • Des programmes de mentorat qui soutiennent votre parcours professionnel enrichissant • La commodité du travail à domicile • Programmes et événements qui soutiennent la diversité, l'équité et l'inclusion, ainsi que la citoyenneté mondiale, la durabilité et le soutien communautaire • Célébrations pour la Journée Concentrix, la Journée d'appréciation des acteurs du changement, la Semaine du service client, la Journée mondiale du nettoyage, #MyOneEarthPromise, et plus encore RÉIMAGINEZ LA MEILLEURE VERSION DE VOUS ! Si tout cela vous semble être la prochaine étape idéale dans votre parcours professionnel, nous souhaitons avoir votre avis. Postulez dès aujourd'hui et découvrez pourquoi plus de 440 000 personnes qui changent la donne dans le monde entier appellent Concentrix leur « employeur de choix ». JOB DESCRIPTION The Customer Service Representative-Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you! As a remote Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service Representative working from home, you will: • Provide inbound customer support using a call flow guide in the customer’s preferred language • Help customers resolve basic technical issues • Track, document, and retrieve information in databases • Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred • Offer additional products and/or services • Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include: • The ability to speak fluent French and English • 1+ year of customer service experience • A high school diploma or GED • A quiet, distraction-free environment to work from in your home • Proficiency in fast-paced multi-tasking • Eagerness to learn new technologies • Strong computer navigation skills and PC knowledge • A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) • High Speed internet (no wireless/hotspots or satellite) and a smartphone WHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with: • The base salary range for this position is $16-$25/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis. • DailyPay enrollment option to access pay "early," when you want it • Paid training and performance-based incentives • Lucrative employee referral bonus opportunities • Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more • Health and wellness programs with trained partners to help promote a healthy you • Mentorship programs that support your rewarding career journey • Work-from-home convenience • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support • Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” Location: CAN, ON, Work-at-Home Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK.

Provide customer service and technical support for automotive parts and service inquiries, coordinate parts supply and orders, analyze issues related to recalls and service campaigns, and prepare reports. | Requires intermediate to advanced MS Excel, Access, PowerPoint skills, basic SQL, preferred Power BI and Alteryx experience, strong communication, data analysis, and automotive OEM experience is a plus. | Job Title: Customer Service Representative (Automotive Parts and Service) Onsite Job Description The Customer Service Automotive Parts and Service Advisor engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Automotive Parts and Service position at Concentrix is just the right place for you! As an Customer Service Automotive Parts and Service Advisor, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. What You Will Do In This Role As an Customer Service Automotive Parts and Service Advisor, you’ll: • Assists management with coordinating and following up with internal business groups and external affiliate groups on parts supply and parts orders. • Research and analyze issues on parts supply, dealer orders, and other information related to recalls and service campaigns, and follow up with appropriate business units as appropriate to resolve issues. • Participates in meetings as necessary related to recalls and service campaigns to help coordinate part-related activities between various departments and demonstrates the ability to communicate decisions that benefit the overall corporate goals of customer satisfaction. • Monitor daily supply of certain parts and dealer backorders, work with regional field personnel, parts suppliers to follow up on issues, and place dealer orders as necessary. • Updates department publications, including but not limited to recall and service campaign content on dealer facing resources/websites. • Run reports in various systems to extract the necessary information and prepare daily, weekly, monthly and ad-hoc reports that detail forecast, demand, and backorder status of critical supply parts. • Communicate with customers, regions, dealerships, legal staff and consumer affairs staff as necessary about service campaigns. • Assists management with the developing, creating and updating reporting of recalls and service campaigns. • Documents department and program processes as necessary to create greater efficiency and ensure information is consistent, accurate and up to date at all times. • Completes special projects assigned by Supervisor and assists with other departmental related needs as requested by management. • Deliver expert customer experiences…with a smile. Your Qualifications Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Buy Back Case Lead role include: • Intermediate or advanced MS Excel, Access, and PowerPoint skills. • Basic SQL skills. Experience in Power BI, and Alteryx preferred. • Strong verbal and written communication skills with attention to detail. • Experience in structured relational database design preferred. • Ability to troubleshoot programming changes, errors, and subsequent modifications. • Fundamental skills in data analysis and data modeling. • Dependable, punctual and flexible relative to scheduled work times. • Works cooperatively with department associates to support Parts programs and initiatives by providing program pricing recommendations. • OEM experience is a plus. • Ability to synthesize information in order to accurately document processes. • Proficiency in fast-paced multi-tasking • Eagerness to learn new technologies • Must reside in the United States and have a valid U.S. address for residence What’s In It For You One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: • The base salary range for this position is $25.00/hour, (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis. • DailyPay enrollment option to access pay "early," when you want it • Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more • Health and wellness programs with trained partners to help promote a healthy you • Mentorship programs that support your rewarding career journey • A modern, state-of-the-art office setting with advanced technologies and a great team • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support • Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more • A range of other perks and benefits REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” Location: USA Fountain Valley - Hyundai HQ:10550 Talbert Avenue Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here. Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: • English • Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. R1664369

As a Customer Representative, you will take incoming customer calls and resolve users' demands. You will log call details and maintain service and product knowledge associated with applications specific to individual customers. | Proficiency in German and advanced English is required, along with a good disposition for customer service. Customer care skills and the ability to take ownership of calls are essential. | Job Title: Customer Representative (German-speaking) – Remote - MS01 Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Representative in Barcelona (On-site) or remote from Spain, you will be part of our team of game-changers who are powering the brands of the future in the fashion industry. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Representative on our team, you will: - Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands - Take incoming calls from boutiques and shops and resolve demands - Log call details onto call management systems and provide response and resolution within SLA - Maintain service and product knowledge and expertise associated with applications specific to individual customers Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: - Are proficient or bilingual in German plus an advanced level of English - Have good disposition to work in a customer service environment - Have customer care skills – ability to listen to and understand the customers’ need - Can take ownership of, and progress calls to resolution or to escalate call to resolution It would be a plus if you have: - Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: - Full-time 39 hours/week temporary contract: Monday-Friday 9-18h - Salary 19.103 euros gross/year + up to 1.200 euros gross/year in bonus - Central location in Barcelona - Bring-a-friend (referral) bonus opportunities - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1658537 Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: English, German (Required) Time Type: Full time2026-01-31 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

As a Customer Service Representative, you will handle incoming customer contacts and solve users’ demands. You will log call details and maintain service and product knowledge to ensure contractual SLA is maintained. | Candidates should be proficient in Norwegian and advanced in English, with a good disposition to work in a customer service environment. Customer care skills and the ability to take ownership of calls are essential. | Job Title: Customer Service Representative (Norwegian - speaking) - Remote - Sport Clothing Industry AM03 Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative (remote from Spain) you will be part of our team of game-changers who are powering the brands of the future in the Sport Clothing industry. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: - Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands - Log call details onto call management systems and provide response and resolution within SLA - Maintain service and product knowledge and expertise associated with applications specific to individual customers - Ensure contractual SLA is maintained Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: - Are proficient or bilingual in Norwegian and advanced in English - Have good disposition to work in a customer service environment - Have customer care skills – ability to listen to and understand the customers’ need - Can take ownership of, and progress calls to resolution or to escalate call to resolution Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: - Full-time 39 hours/week, permanent contract: Monday to Friday from 9:00 to 18:00 - Salary 18,978 euros gross/year + up to 2,400 euros gross/year in bonus - Remote opportunity: work remotely from Spain! - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1634463 Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: English, Norwegian (Required) Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents