Concentra

Assist patients via video, collect medical histories, coordinate care, and document information. | High school diploma, healthcare office experience, bilingual in English and Spanish preferred, proficiency with PC and Microsoft Office, strong communication and organizational skills. | Overview Shift: 11AM to 7:30PM Rotating Weekends Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Telemedicine Care Coordinator is the face of Concentra, making a positive difference in the patient experience and quality of care. The Telemedical Care Coordinator will begin with a video intake session, virtually assisting patients with their healthcare needs and coordinating care with a Telemedicine Physician or Concentra center. In this position, a positive attitude, ability to make decisions and provide excellent communications will make a direct, meaningful impact on the patient experience. Responsibilities Welcome patients and obtain medical histories from patients; verify patient Coordinate patient care through video intake call Collect and document patient information to include demographics, chief complaint, review of medications, and allergies Screen and triage patients based on intake questions Route patient to Concentra doctor or other appropriate care Administrative duties as needed including scheduling appointments, contacting patients and customers, and answering calls Document in electronic medical record This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Education Level: High School Diploma or GED Job-Related Experience Customarily has at least one year of experience with patient interaction via phone and video, preferred Customarily at least one year of working in a healthcare office environment, required Bi-lingual - conversional fluent, can read and write in both English and Spanish, is a plus Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Demonstrated intermediate knowledge of PCs, Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications Demonstrated effective communication and interaction with employers, patients, providers and other employees Strong ability to work in a team environment, as well as independently when required Knowledge of telemedicine a plus Must possess a personal sense of urgency Ability to effectively multi-task and adapt to changing business priorities Excellent time management and organizational skills are required Working knowledge of medical office administration and procedures Additional Data Employee Benefits 401(k) Retirement Plan with Employer Match Medical, Vision, Prescription, Telehealth, & Dental Plans Life & Disability Insurance Paid Time Off & Extended Illness Days Offered Colleague Referral Bonus Program Tuition Reimbursement Commuter Benefits Dependent Care Spending Account Employee Discounts This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an Equal Opportunity Employer, including disability/veterans

Ensured quality and compliance in manufacturing processes, performed inspections, and collaborated on quality improvements. | Extensive manufacturing quality assurance experience, inspection skills, and knowledge of industry standards; lacks IT audit, controls, or healthcare-specific experience. | Overview Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees. The Sr. Internal Auditor, IT will perform systems controls audits, including SOX ITGCs, across the company. The Auditor will document required audit procedures and testing results through thorough and complete audit workpapers. The Sr. IT Auditor will assist the department ensure internal controls operate by measuring and evaluating the effectiveness of controls. To this end, Internal Audit will furnish findings, conclusions, and recommendations concerning the activities reviewed. Responsibilities Draft process documentation, working papers, and audit reports that are clear, concise, and provide a balanced view of risk and the work performed. Perform IT audit fieldwork, including controls testing and documentation of test results. Communicate audit issues and advise on remediation action plans. Navigate technology environments to locate, validate, and extract data for use of data analytics in audit testing. Interacts professionally with all internal and external contacts. Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation. Bring to light any concerns or issues to leadership to ensure proper efficiency of department and company operations. Ensure all safety policies and procedures are followed to ensure a safe work environment for all. Execute company initiatives and other activities requested by supervisor. Update job knowledge by participating in educational opportunities. Enhance department and organization reputation by accepting ownership for accomplishing new and different requests. Explore opportunities to add value to job accomplishments. Qualifications Education Level: Bachelor’s Degree Major: Accounting, Information Technology, Business Administration Degree must be from an accredited college or university. Certifications and/or Licenses: License Professional certification such as CISA, CISSP, CIA, CPA or comparable industry certification preferred. Customarily has at least the following experience: 3+ years in a progressive IT or auditing environment, with exposure to healthcare operations a plus. Knowledge of various IT systems and controls required, particularly spreadsheets, data analysis, and word processing Knowledge of Sarbanes-Oxley Act provisions and SSAE 18 / SOC 1 and SOC 2 requirements Understanding of internal control concepts / frameworks (e.g. COSO, CoBIT) and other leading business and IT control / security frameworks (e.g., ITIL, ISO, PCI) Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Excellent communication, organization and time management skills with attention to detail. Ability to perform multiple projects simultaneously and manage other resources. Proficient in Word, Excel, and PowerPoint. Able to adapt in a high growth, rapidly evolving environment. Additional Data Employee Benefits 401(k) Retirement Plan with Employer Match Medical, Vision, Prescription, Telehealth, & Dental Plans Life & Disability Insurance Paid Time Off Colleague Referral Bonus Program Tuition Reimbursement Commuter Benefits Dependent Care Spending Account Employee Discounts We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required. *This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management* Concentra is an Equal Opportunity Employer, including disability/veterans

Perform routine medical procedures, assist clinicians, and handle clerical tasks in a healthcare setting. | At least six months of medical assistant experience or equivalent healthcare credentials, vocational/technical education, and relevant certifications. | Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician as well as supports in other areas of the facility as needed including registration and referral management. This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment. The MSS ensures that every patient is treated the with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues. Responsibilities Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing Perform rapid screening tests (influenza, strep, mono, glucose, etc.) Assist providers during examination and treatment Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed Prepare and assist clinician with procedure set up and injury care Apply bandages, dressings and splints as ordered by the treating clinician Dispense medications and DME as ordered by the treating clinician in accordance with state regulations Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center Maintain supplies, clean rooms and equipment, and stock exam rooms Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected In partnership with center leadership, assist with patient flow and volume Keep patients informed of expected wait times during all aspects of the center visit Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping Ensure accuracy in documentation Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed Follow HIPAA guidelines and safety rules Attend center staff meetings or huddles as required Assist in maintaining a neat, clean, and orderly appearance throughout the facility Complete any applicable training including but not limited to clinical competency training that occurs monthly This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Education Level: Vocational/Technical/Business School Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations) Job-Related Experience Customarily has at least six months or more of medical assistant experience Knowledge of medical procedures and medical terminology Working knowledge of occupational medicine requirements (state specific) preferred Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Able to communicate both verbally and in writing in a clear, and professional manner Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues Must participate in initial and ongoing training as required Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications Additional Data 401(k) Retirement Plan with Employer Match Medical, Vision, Prescription, Telehealth, & Dental Plans Life & Disability Insurance Paid Time Off & Extended Illness Days Offered Colleague Referral Bonus Program Tuition Reimbursement Commuter Benefits Dependent Care Spending Account Employee Discounts This position is eligible to earn a base compensation rate in the state range of $19.40 to $25.22 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority. External candidates: submit your application on concentra.com/careers Current colleagues: visit the internal career portal on the main page of MyConcentra to apply Center Achievement Bonuses This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an Equal Opportunity Employer, including disability/veterans

Perform administrative duties including patient registration, scheduling, and managing patient records while ensuring compliance with HIPAA and providing excellent customer service. | High School Diploma or GED with 6 months to 1 year of relevant experience, basic knowledge of Microsoft Office, and strong customer service skills. | Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience. Responsibilities Greet patients and visitors Communicate wait times to patients and direct them accordingly Obtain authorization, as needed, to process patients for services Check in patients using appropriate patient management system Explain all required forms to patients and ensure proper completion of all paperwork Answer incoming telephone lines and direct the caller accordingly Contact patients regarding appointment reminders, rescheduling, or cancellations. Check out patients in appropriate patient management system and distribute records File paperwork, medical records, and correspondence Maintain inventory of office supplies and printed forms Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms Follow HIPAA guidelines and safety rules Attend center staff meetings Participate in initial and ongoing training as required Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group Assist Center Operations Director or other leader in managing daily administrative functions Assist in maintaining a neat, clean, and orderly appearance throughout the facility Use employer reporting tool to scan and distribute employer results and paperwork Review clinician transcriptions and enter applicable charges via internal charge entry system. Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Education Level: High School Diploma or GED Job-Related Experience 6 months to 1 year Working knowledge of state-specific occupational medicine requirements preferred Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Demonstrated effective communication and interaction with employers, patients, providers, and other employees Demonstrated ability to maintain working relationship with all levels of employees Demonstrated excellent customer service skills Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications Ability to perform all aspects of front office operations Drive to achieve or exceed established service standards Additional Data 401(k) Retirement Plan with Employer Match Medical, Vision, Prescription, Telehealth, & Dental Plans Life & Disability Insurance Paid Time Off & Extended Illness Days Offered Colleague Referral Bonus Program Tuition Reimbursement Commuter Benefits Dependent Care Spending Account Employee Discounts This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an Equal Opportunity Employer, including disability/veterans

Provide rehabilitative services to disabled, injured, and diseased patients within the center following medical and regulatory guidelines. | Requires clinical therapist skills and knowledge in occupational medicine and rehabilitation, which are not indicated in your resume. | $10,000 Recruitment Bonus! Work Schedule: Monday - Friday 8:00 am - 5:00 pm Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. As a therapist, your responsibilities include providing rehabilitative services for disabled, injured, and diseased patients within the center. You’ll align with Concentra Medical Centers’ Injury Process Management, their rehabilitation philosophy in occupational medicine, and relevant policies, practices, and regulations.

Clinically treat patients and focus on quality improvements and business building with the leadership team. | Medical degree and physician experience with management skills in occupational health. | Join Concentra and receive a bonus up to $50k! Monthly and Quarterly Bonus Incentives! Are you looking for a physician practice with a family environment, but with the benefits and support a large organization can provide? Where daily patient care is backed by evidenced based medicine and career options are limitless, then look no further! At Concentra, our Medical Directors spend most of their time clinically treating patients; the remaining time is focused on quality improvements and building the center business with the Center Leadership Team. This role offers an opportunity for physicians to blend their love of patient care with their management skills, working for the leader in the workplace health industry. Concentra is recognized as the nation’s leading occupational health care company and one of “America’s Greatest Workplaces," as noted in Newsweek. Hours: M-F 8a-5p Address: 5603 W. Raymond St. , Suites A-D (#10) Indianapolis, IN 46241

Maintain and track certifications, agreements, and credentialing applications, act as liaison for facility licensures, conduct audits, prepare reports, and manage administrative tasks. | High school diploma or GED, 2 years administrative experience, moderate to advanced Excel skills, strong customer service, attention to detail, ability to handle confidential information, and proficiency with Microsoft Office and proprietary software. | Description: • Serve as support for maintaining and tracking DOT certifications for all physicians, nurse practitioners, and physician assistants. • Research/validate DOT certification and practice profiles via the National Registry of Certified Medical Examiners (NRCME) website. • Notification of DOT certification and practice profile status is communicated to the field EAs and tracked for Concentra compliancy through the IntelliCred database • Serve as support for maintaining and tracking all APC/ATC agreements for compliancy. • Submits written request to field EAs for APC/ATC agreements for all new hire, annual/biennial renewals and supervising physician changes of Nurse Practitioners, Physician Assistants, and Athletic Trainers. • Completion of APC agreement requests are tracked and monitored for compliancy through the IntelliCred database • Facilitate, maintain and track facility credentialing applications for Urgent Care, Physical Therapy, Primary Care and Work Comp payers. • Includes completion of simple to complex credentialing applications with supporting documents such as local, state, and federal licensures, CLIA certificates, center assessment and services offered questionnaires. • Credentialing activities are maintained and tracked in the IntelliCred database through various workflows • Act as the primary liaison to secure needed facility licensures by working with internal licensing department, clinical and operational leaders. • Conduct internal audits such as facility rosters and various IntelliCred database validations to ensure data integrity • Launch workflows in the IntelliCred system for Medicare, Group Health and Quality Control and Administration teams for new hires, terms, location updates for clinician Medicare enrollment, external payer credentialing needs, APC Collaborative Agreements and DOT certification compliancy • Participate in acquisition activities for the department to include but not limited to launching workflows for all teams, updating all internal facility rosters and IntelliCred Group records • Maintain all departmental administrative tasks such as office supplies, incoming/outgoing mail, Fed Ex, department contact lists, etc. • Create and maintain internal Facility Listings on shared drive and Groups/Locations in database to include facility demographics, NPIs, legal entity, TIN, Medicare PTAN and billing information utilized by the department and for external Group Health payer needs. • Prepare various reports such as custom facility listings and provider rosters as requested for internal and external clients • Track contracts for review and signature by executive leaders. • Maintain all Group Health payer contract files via electronic and hard-copy file system • Reconciliation for Internal Credentialing verification charges. • Obtain receipts for each transaction, validate and allocate the correct billing string for biweekly submission through the Concur expense reporting system Requirements: • High School Diploma or GED • A college degree in related field or equivalent work experience. • 2 years of administrative skills experience • Moderate to advanced Excel skills • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies • Ability to accurately type • Detail oriented and highly organized • Microsoft Office Suite • Excellent verbal and written communication skills • Ability to utilize all proprietary Concentra software programs • Ability to work independently within company guidelines and policies • Ability to effectively present information and respond to questions from managers, clients, and customers • Ability to speak effectively in one-on-one situations • Ability to read and comprehend standardized instructions, short correspondence, and memos • Ability to effectively present information in one-on-one situations to other employees, providers, and clients • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists • Ability to apply commonsense understanding to carry-out instructions furnished in written, oral, or diagram form • Basic understanding of office equipment (copier, scanner, fax, phone) Benefits: • 401(k) Retirement Plan with Employer Match • Medical, Vision, Prescription, Telehealth, & Dental Plans • Life & Disability Insurance • Paid Time Off • Colleague Referral Bonus Program • Tuition Reimbursement • Commuter Benefits • Dependent Care Spending Account • Employee Discounts

Perform complex administrative duties including patient registration, scheduling, and providing excellent customer service to patients. | General knowledge of administrative systems and procedures with a focus on clinical care and patient interaction. | Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.

Lead daily operations of a medical facility ensuring optimal patient care, staff management, compliance, and continuous improvement to meet business goals. | 3+ years leadership or operations management experience, preferably in healthcare or customer service, with strong communication, problem-solving, and personnel management skills. | Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility management, overseeing patient flow throughout the center, and supporting the medical and therapy providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out and patient care. Responsibilities • Spends 80% of their time performing patient facilitation, ensuring every patient and client is provided with exceptional experience, leads by example, and holds staff accountable to service delivery standards • Support day-to-day execution of the medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure • Work with clinicians to support staff competency regarding all patient care needs • Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, continuous improvement, reward and recognition, and patient safety • Manage key operations metrics and holds staff accountable on Turn Around Time (TAT), Net • Patient Experience Rating (NPER), Pearl C4 and other metrics as determined by senior leadership • Work with leadership to identify gaps and implement process improvement to ensure optimal patient care • Ensure compliance with state regulations, reporting and facility/equipment meets the standards for optimal patient care • Coordinate scheduling (including patients, clinicians, and staff) with clinical leadership to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience • Monitor center status, provide wait time communication, perform “white board” patient management, and provide service package expectations • Coordinate and prepare material for Center Leadership Team (CLT) meetings with the goal of improving quality, patient safety, and outlier management. Ensure ongoing development to achieve the center's business plan. • Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours • Work with Director of Operations (DO), Associate Director of Operation (ADO), and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies • Develop colleague success through all aspects of the talent life cycle for center staff including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning • Drive consistent center communication that will result in optimal patient/customer care, satisfaction, and business outcomes • Accountable for center financial drivers (NPER, TAT, Total Visits, Net Revenue) and review of key indicator reports in order achieve annual business plan • Maintain accountability for implementing and consistently maintaining center initiatives and workflows This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications • Bachelor's degree preferred • Some college courses from an accredited college or university or equivalent education and experience • In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa Job-Related Experience • Customarily has at least three or more years of work leadership or operations management experience • Prior healthcare experience and/or customer service-related experience preferred Job-Related Skills/Competencies • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies • Strong service mentality and a focus on achieving all aspects of defined service standards • Excellent telephone and personal etiquette • Warm, positive, energetic, and professional demeanor • Effective oral and written communication skills • Tactful and diplomatic communication style • Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management • Performance assessment skills • Continued focus on self-development • Proficient in computer applications such as Word and Excel • Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision • Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively • Ability to resolve colleague, client, and patient issues in an effective and timely manner Additional Data • 401(k) Retirement Plan with Employer Match • Medical, Vision, Prescription, Telehealth, & Dental Plans • Life & Disability Insurance • Paid Time Off & Extended Illness Days Offered • Colleague Referral Bonus Program • Tuition Reimbursement • Commuter Benefits • Dependent Care Spending Account • Employee Discounts This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an Equal Opportunity Employer, including disability/veterans

Support and optimize the UKG Dimensions timekeeping system through administration, troubleshooting, reporting, and end-user support while aligning IT and business objectives. | Experience with UKG Dimensions system administration, data analysis, process documentation, and collaboration with project managers to meet business needs. | Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees. We are seeking a Timekeeping Analyst II to support, maintain, and optimize our UKG Dimensions (Kronos) timekeeping system. The ideal candidate will be responsible for system administration, troubleshooting, reporting, and end-user support to ensure accurate and efficient workforce management. The Timekeeping Analyst II plays a crucial role in bridging the gap between IT and business objectives. This position involves gathering and analyzing business requirements, documenting processes, and identifying areas for improvement. The analyst will utilize various tools and methodologies to conduct data analysis, create reports, and present findings to stakeholders. Additionally, they will work closely with project managers to ensure that project deliverables align with business needs and contribute to the overall strategic goals of Concentra's IT organization.