Concentra

Performing clinical assessments, administering treatments, and managing patient care in occupational medicine settings. | Requires a Master's Degree in Nursing, licensure as a Nurse Practitioner, and at least two years of clinical experience in occupational medicine or urgent care. | Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. As a Nurse Practitioner, you initiate, develop and implement nursing care plans in accordance with state laws and concurrent with Concentra medical protocols in accordance with Concentra policies, practices and procedures and applicable. Responsibilities Administers prescribed medications and treatments in accordance with approved nursing techniques and protocols. Observes and evaluates patient, records condition and reaction to drugs, treatments, and significant incidents Evaluates outcome of patient care Performs physical examinations and preventive health measures within prescribed guidelines and instructions of physician. May direct nursing care through nursing staff Prescribes or recommends drugs or other forms of treatment such as physical therapy, inhalation therapy or related therapeutic procedures. Arranges referrals, consultations, therapeutic services and confers with other specialists on course of care and treatment. Draws blood and prepares appropriate paperwork for laboratory pick-up. Performs urine drug screens, using proper chain of custody; ensures preparation for pick-up and shipment to appropriate laboratory. Assists in medical record maintenance by keeping health, administrative, and program records onsite, safeguarding confidentiality of employee health information. Dispenses medications as directed by practitioner and in accordance with state regulations. Maintains and operates all clinical equipment, including calibration and record keeping in accordance with current policy and procedures. Performs ancillary testing and tasks as ordered by the Center Medical Director (PFT, EKG, injections, audiograms, blood draws) in accordance with established policies and procedures Provides excellent customer service to all patients, clients and peers while incorporating Orange Book values. Dedicated to exceeding customer and patient expectations as measured by NPER/NPS/TATs. Ensures accuracy when completing and executing tasks such as drug screens, DOTs, bandaging, dressings and performing quality assurance checks. Ensures accurate, concise, timely and complete documentation of results and paperwork. Provides an excellent, compassionate and warm patient experience regardless of patient volume. Ability to manage time, prioritize and multi-task in a busy environment Ability to adapt to changing business needs such as scheduling and working additional/different hours/shifts when appropriate. Ability to consistently deliver quality care in a busy clinical environment. Takes action to assist in other areas and to do what is needed to ensure an excellent patient experience. Seeks out opportunities for additional clinical training and self-development in order to consistently provide quality care. Effectively communicates with all patients, clients, supervisors and peers while incorporating Orange Book values. Listens to and understands internal and external client needs in order to act and address Committed to personal excellence and understands how daily work contributes to center operation as a whole. Holds self and others accountable. Is willing and able to assist others in order to achieve results. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Bachelors’ degree in Nursing or related health field from an accredited college or university Master’s Degree in nursing or related health field from an accredited college or university Graduate of an accredited Nurse Practitioner program Current licensed nurse practitioner in the state where employed and in accordance with state laws of practice Must maintain work state nurse practitioner licensure throughout the course of employment Customarily has at least two years of demonstrated experience in occupational medicine, urgent care or an emergency setting Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Demonstrated knowledge of occupational medicine requirements (state specific) Demonstrated working knowledge of clinical operations Knowledge of laws and regulations that govern delivery of rehabilitation services Knowledge of worker’s compensation and clinical procedures and all processes involved in the delivery of quality care. Demonstrated excellent communication skills Demonstrated willingness to participate in Continuing Medical Education Additional Data 401(k) Retirement Plan with Employer Match Colleague Referral Bonus Program Employee Discounts This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

Oversee daily operations, manage staff, and ensure quality patient care in a healthcare facility. | Leadership in healthcare or clinical operations, staff management, patient care coordination, and facility management experience. | Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility management, overseeing patient flow throughout the center, and supporting the medical and therapy providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out and patient care.

Assist with project coordination, vendor interactions, and budget management for real estate and construction projects. | Requires 2+ years of experience in project coordination, vendor management, and familiarity with construction or real estate processes. | Overview Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees. The Assistant Project Manager will partner with the Real Estate team with daily activities and projects in accordance with Concentra policies, practices, and procedures. Ensures the delivery of exceptional customer service by putting all customers (internal and external) first. Responsibilities • Ability to travel throughout the year, on an as needed basis, to various project sites to assist Project Managers with preliminary site visits, vendor meetings, and/or site setups • Assist the Facilities team with large remediation projects • Collaborate with Director and Project Managers to support annual capex budget, which includes list of upcoming and desired projects, scope of work, and projected cost • Drive project budget submittal and approval progress tracking and communicate status to Project Managers • Prior construction knowledge or project management skills to enhance functional group collaboration efforts • Conduct weekly project update calls and follow-up on outstanding tasks resulting from weekly meetings • Track and manage vendor invoices • Supports Project Manager by attending weekly Procurement calls and gaining experience and knowledge of the process Participates in coordination and management of project close out • Interpret and review leases and understands the verbiage related to the LL Work Letter, T.I. Reimbursement process, and Surrenders • Independently interact with property owners, municipal offices, real estate brokers, etc. In addition to working with Real Estate Project Managers, local teams, and other internal departments. • Manages priorities methodically, addresses unexpected/urgent requests and maintains balanced workload • Resourceful at identifying and resolving issues Qualifications • Education Level: Associate Degree Major: Degree must be from an accredited college or university. • Customarily has at least the following experience: 2 years • Experience working with: • Inbound calls/conference calls • Invoice processes • Vendor management and W9’s • Ability to learn the Bidding processes • Ability to learn how to read Construction Drawings • Weekly and monthly reporting • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies • Proficient in MS Office suite—Word, Excel, PowerPoint • Ability to interface with people using tact and diplomacy • Ability to maintain confidentiality—Some examples • Invoice payments • Job Cost report • Lease information • Personnel information • Excellent written and oral communication skills. • Organization and attention to detail • Ability to coordinate and prioritize multiple tasks in a fast-paced environment • Ability to work under pressure • Excellent telephone etiquette • Superior organizational skills • Strong ability to review and edit text and prepare various written documents Work Envorinment: • This is a remote opportunity. • Must be able and willing to work an Mountain or Central schedule to support the West Coast business needs Additional Data Employee Benefits • 401(k) Retirement Plan with Employer Match • Medical, Vision, Prescription, Telehealth, & Dental Plans • Life & Disability Insurance • Paid Time Off • Colleague Referral Bonus Program • Tuition Reimbursement • Commuter Benefits • Dependent Care Spending Account • Employee Discounts We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required. • This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management* Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

Assist with project coordination, vendor interactions, and budget tracking for real estate and facilities projects. | Associate degree, 2+ years experience in project coordination, vendor management, and proficiency in MS Office. | Overview Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees. The Assistant Project Manager will partner with the Real Estate team with daily activities and projects in accordance with Concentra policies, practices, and procedures. Ensures the delivery of exceptional customer service by putting all customers (internal and external) first. Responsibilities • Ability to travel throughout the year, on an as needed basis, to various project sites to assist Project Managers with preliminary site visits, vendor meetings, and/or site setups • Assist the Facilities team with large remediation projects • Collaborate with Director and Project Managers to support annual capex budget, which includes list of upcoming and desired projects, scope of work, and projected cost • Drive project budget submittal and approval progress tracking and communicate status to Project Managers • Prior construction knowledge or project management skills to enhance functional group collaboration efforts • Conduct weekly project update calls and follow-up on outstanding tasks resulting from weekly meetings • Track and manage vendor invoices • Supports Project Manager by attending weekly Procurement calls and gaining experience and knowledge of the process Participates in coordination and management of project close out • Interpret and review leases and understands the verbiage related to the LL Work Letter, T.I. Reimbursement process, and Surrenders • Independently interact with property owners, municipal offices, real estate brokers, etc. In addition to working with Real Estate Project Managers, local teams, and other internal departments. • Manages priorities methodically, addresses unexpected/urgent requests and maintains balanced workload • Resourceful at identifying and resolving issues Qualifications • Education Level: Associate Degree Major: Degree must be from an accredited college or university. • Customarily has at least the following experience: 2 years • Experience working with: • Inbound calls/conference calls • Invoice processes • Vendor management and W9’s • Ability to learn the Bidding processes • Ability to learn how to read Construction Drawings • Weekly and monthly reporting • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies • Proficient in MS Office suite—Word, Excel, PowerPoint • Ability to interface with people using tact and diplomacy • Ability to maintain confidentiality—Some examples • Invoice payments • Job Cost report • Lease information • Personnel information • Excellent written and oral communication skills. • Organization and attention to detail • Ability to coordinate and prioritize multiple tasks in a fast-paced environment • Ability to work under pressure • Excellent telephone etiquette • Superior organizational skills • Strong ability to review and edit text and prepare various written documents Work Envorinment: • This is a remote opportunity. • Must be able and willing to work an Mountain or Central schedule to support the West Coast business needs Additional Data Employee Benefits • 401(k) Retirement Plan with Employer Match • Medical, Vision, Prescription, Telehealth, & Dental Plans • Life & Disability Insurance • Paid Time Off • Colleague Referral Bonus Program • Tuition Reimbursement • Commuter Benefits • Dependent Care Spending Account • Employee Discounts We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required. • This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management* Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws. Remote About the Company: Concentra

Maintain and track certifications, agreements, and credentialing applications, act as liaison for facility licensures, conduct audits, prepare reports, and manage administrative tasks. | High school diploma or GED, 2 years administrative experience, moderate to advanced Excel skills, strong customer service, attention to detail, ability to handle confidential information, and proficiency with Microsoft Office and proprietary software. | Description: • Serve as support for maintaining and tracking DOT certifications for all physicians, nurse practitioners, and physician assistants. • Research/validate DOT certification and practice profiles via the National Registry of Certified Medical Examiners (NRCME) website. • Notification of DOT certification and practice profile status is communicated to the field EAs and tracked for Concentra compliancy through the IntelliCred database • Serve as support for maintaining and tracking all APC/ATC agreements for compliancy. • Submits written request to field EAs for APC/ATC agreements for all new hire, annual/biennial renewals and supervising physician changes of Nurse Practitioners, Physician Assistants, and Athletic Trainers. • Completion of APC agreement requests are tracked and monitored for compliancy through the IntelliCred database • Facilitate, maintain and track facility credentialing applications for Urgent Care, Physical Therapy, Primary Care and Work Comp payers. • Includes completion of simple to complex credentialing applications with supporting documents such as local, state, and federal licensures, CLIA certificates, center assessment and services offered questionnaires. • Credentialing activities are maintained and tracked in the IntelliCred database through various workflows • Act as the primary liaison to secure needed facility licensures by working with internal licensing department, clinical and operational leaders. • Conduct internal audits such as facility rosters and various IntelliCred database validations to ensure data integrity • Launch workflows in the IntelliCred system for Medicare, Group Health and Quality Control and Administration teams for new hires, terms, location updates for clinician Medicare enrollment, external payer credentialing needs, APC Collaborative Agreements and DOT certification compliancy • Participate in acquisition activities for the department to include but not limited to launching workflows for all teams, updating all internal facility rosters and IntelliCred Group records • Maintain all departmental administrative tasks such as office supplies, incoming/outgoing mail, Fed Ex, department contact lists, etc. • Create and maintain internal Facility Listings on shared drive and Groups/Locations in database to include facility demographics, NPIs, legal entity, TIN, Medicare PTAN and billing information utilized by the department and for external Group Health payer needs. • Prepare various reports such as custom facility listings and provider rosters as requested for internal and external clients • Track contracts for review and signature by executive leaders. • Maintain all Group Health payer contract files via electronic and hard-copy file system • Reconciliation for Internal Credentialing verification charges. • Obtain receipts for each transaction, validate and allocate the correct billing string for biweekly submission through the Concur expense reporting system Requirements: • High School Diploma or GED • A college degree in related field or equivalent work experience. • 2 years of administrative skills experience • Moderate to advanced Excel skills • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies • Ability to accurately type • Detail oriented and highly organized • Microsoft Office Suite • Excellent verbal and written communication skills • Ability to utilize all proprietary Concentra software programs • Ability to work independently within company guidelines and policies • Ability to effectively present information and respond to questions from managers, clients, and customers • Ability to speak effectively in one-on-one situations • Ability to read and comprehend standardized instructions, short correspondence, and memos • Ability to effectively present information in one-on-one situations to other employees, providers, and clients • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists • Ability to apply commonsense understanding to carry-out instructions furnished in written, oral, or diagram form • Basic understanding of office equipment (copier, scanner, fax, phone) Benefits: • 401(k) Retirement Plan with Employer Match • Medical, Vision, Prescription, Telehealth, & Dental Plans • Life & Disability Insurance • Paid Time Off • Colleague Referral Bonus Program • Tuition Reimbursement • Commuter Benefits • Dependent Care Spending Account • Employee Discounts

Perform complex administrative duties including patient registration, scheduling, and providing excellent customer service to patients. | General knowledge of administrative systems and procedures with a focus on clinical care and patient interaction. | Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.

Lead daily operations of a medical facility ensuring optimal patient care, staff management, compliance, and continuous improvement to meet business goals. | 3+ years leadership or operations management experience, preferably in healthcare or customer service, with strong communication, problem-solving, and personnel management skills. | Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility management, overseeing patient flow throughout the center, and supporting the medical and therapy providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out and patient care. Responsibilities • Spends 80% of their time performing patient facilitation, ensuring every patient and client is provided with exceptional experience, leads by example, and holds staff accountable to service delivery standards • Support day-to-day execution of the medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure • Work with clinicians to support staff competency regarding all patient care needs • Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, continuous improvement, reward and recognition, and patient safety • Manage key operations metrics and holds staff accountable on Turn Around Time (TAT), Net • Patient Experience Rating (NPER), Pearl C4 and other metrics as determined by senior leadership • Work with leadership to identify gaps and implement process improvement to ensure optimal patient care • Ensure compliance with state regulations, reporting and facility/equipment meets the standards for optimal patient care • Coordinate scheduling (including patients, clinicians, and staff) with clinical leadership to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience • Monitor center status, provide wait time communication, perform “white board” patient management, and provide service package expectations • Coordinate and prepare material for Center Leadership Team (CLT) meetings with the goal of improving quality, patient safety, and outlier management. Ensure ongoing development to achieve the center's business plan. • Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours • Work with Director of Operations (DO), Associate Director of Operation (ADO), and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies • Develop colleague success through all aspects of the talent life cycle for center staff including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning • Drive consistent center communication that will result in optimal patient/customer care, satisfaction, and business outcomes • Accountable for center financial drivers (NPER, TAT, Total Visits, Net Revenue) and review of key indicator reports in order achieve annual business plan • Maintain accountability for implementing and consistently maintaining center initiatives and workflows This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications • Bachelor's degree preferred • Some college courses from an accredited college or university or equivalent education and experience • In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa Job-Related Experience • Customarily has at least three or more years of work leadership or operations management experience • Prior healthcare experience and/or customer service-related experience preferred Job-Related Skills/Competencies • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies • Strong service mentality and a focus on achieving all aspects of defined service standards • Excellent telephone and personal etiquette • Warm, positive, energetic, and professional demeanor • Effective oral and written communication skills • Tactful and diplomatic communication style • Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management • Performance assessment skills • Continued focus on self-development • Proficient in computer applications such as Word and Excel • Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision • Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively • Ability to resolve colleague, client, and patient issues in an effective and timely manner Additional Data • 401(k) Retirement Plan with Employer Match • Medical, Vision, Prescription, Telehealth, & Dental Plans • Life & Disability Insurance • Paid Time Off & Extended Illness Days Offered • Colleague Referral Bonus Program • Tuition Reimbursement • Commuter Benefits • Dependent Care Spending Account • Employee Discounts This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an Equal Opportunity Employer, including disability/veterans

Support and optimize the UKG Dimensions timekeeping system through administration, troubleshooting, reporting, and end-user support while aligning IT and business objectives. | Experience with UKG Dimensions system administration, data analysis, process documentation, and collaboration with project managers to meet business needs. | Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees. We are seeking a Timekeeping Analyst II to support, maintain, and optimize our UKG Dimensions (Kronos) timekeeping system. The ideal candidate will be responsible for system administration, troubleshooting, reporting, and end-user support to ensure accurate and efficient workforce management. The Timekeeping Analyst II plays a crucial role in bridging the gap between IT and business objectives. This position involves gathering and analyzing business requirements, documenting processes, and identifying areas for improvement. The analyst will utilize various tools and methodologies to conduct data analysis, create reports, and present findings to stakeholders. Additionally, they will work closely with project managers to ensure that project deliverables align with business needs and contribute to the overall strategic goals of Concentra's IT organization.