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Create and maintain user guides, knowledge base articles, and training materials for enterprise media software, incorporating text and visuals and formatting for a support portal. | Proven technical writing experience with enterprise software, ability to simplify complex workflows, strong communication, and independent work under tight deadlines. | Role Overview We’re seeking a skilled Technical Writer to create a comprehensive, user-focused documentation suite for our enterprise media software. Your main responsibility is developing a polished user guide and dynamic knowledge base, driven by approximately 80 user journey workflows. This includes crafting step-by-step instructions, annotated visuals, and formatted, web-ready content optimized for integration into our new support portal—which features chatbot functionality to empower users. Your work will directly support an upcoming major client launch and product rollout. Scope and Duration • 6-month contract with potential extension depending on continued needs. • Full-time (approx. 160 hrs/month) from September 1st to December 31st, 2025. • Then approx. 45 hrs/month retainer for January–February 2026, with opportunity for additional ongoing content work. • Deliver first published iteration of the user guide by October 31, 2025, with the full initial deliverable completed by January 1, 2026. Key Responsibilities • Translate documented user journeys into clear, step-by-step user guides, enhancing usability and comprehension. • Write and maintain knowledge base articles, release notes, and training materials, adding value beyond static guides. • Incorporate textual instructions and visual elements (screenshots, annotations) for intuitive use. • Format content for HTML-based support portal, including printer-friendly versions. • Proactively suggest documentation improvements or gaps, anticipating user needs. • Collaborate—on an as-needed basis—with product and engineering teams to gather required context and clarify functionality. Required Qualifications • Proven experience as a technical writer, especially with enterprise software or user-facing documentation. • Strong ability to convert complex processes (e.g., financial/performance workflows) into user-friendly documentation. • Excellent communication and initiative—able to ask questions proactively and clarify ambiguous requirements. • Demonstrated skill creating combined text + visuals documentation. • Comfortable working independently under tight timelines, and managing iterative deliverables. Preferred Qualifications • Experience with media technology platforms, enterprise SaaS, or performance/financial tools. • Familiarity with support portals, knowledge base systems, or chatbot-assisted documentation. • Experience structuring content for layered documentation: user guides vs. modular knowledge base articles. About the Client The client is a company specializing in enterprise software for media organizations including broadcasters, studios, and cable providers. Their platform focuses on financial and performance data tracking, supporting both managed services teams and end users within client organizations.

Produce and edit B2B content for education leaders, conduct interviews, and collaborate with internal stakeholders to align messaging. | 3+ years B2B writing experience, familiarity with elementary education and after-school programs, strong interviewing and narrative skills, and ability to work autonomously. | Description: • Strategic marketing initiatives by producing high-quality, education-focused B2B content tailored to school district leaders, superintendents, and administrators. • Profile Overview: This client is seeking a long-term content writer with a deep understanding of elementary education and experience writing for a B2B audience. • Scope: 15 hours/week • Duration: 1 year contract, with flexibility to scale up or adjust. • Onboarding Timeline: Ideal start within the next month • Responsibilities: Write and edit B2B content including: blog articles, ebooks, case studies (including conducting stakeholder interviews), and social media content (optional but valued); Collaborate with internal stakeholders to align messaging with marketing strategy; Ensure tone and voice are consistent with existing brand materials; Participate in interviews with superintendents or district leaders as needed for case studies; Work autonomously to deliver high-quality content on a weekly basis. • About the client: This client partners with school districts nationwide to deliver enriching before and after-school programs, summer camps, and clubs, all hosted onsite at elementary schools. Requirements: • 3+ years of professional writing experience in B2B content marketing • Strong familiarity with education systems, particularly elementary and after-school programs • Experience conducting interviews and translating them into compelling narratives • Ability to mirror existing brand voice without rigid style guides • Comfortable collaborating with distributed teams across U.S. time zones • Background in education, parenting, or similar domains is a plus Benefits:

Produce education-focused B2B content such as blogs, ebooks, and case studies for school district leaders, collaborating with stakeholders and conducting interviews. | 3+ years of B2B content writing experience with strong familiarity of elementary education and ability to work autonomously and collaboratively. | Strategic marketing initiatives by producing high-quality, education-focused B2B content tailored to school district leaders, superintendents, and administrators. Profile Overview This client is seeking a long-term content writer with a deep understanding of elementary education and experience writing for a B2B audience. The focus is on thought leadership and resource-driven content—blogs, ebooks, case studies, and more—that showcases the organization’s value to school districts across the country. Scope • Commitment: 15 hours/week • Duration: 1 year contract, with flexibility to scale up or adjust. • Onboarding Timeline: Ideal start within the next month Responsibilities • Write and edit B2B content including: blog articles, ebooks, case studies (including conducting stakeholder interviews), and social media content (optional but valued) • Collaborate with internal stakeholders to align messaging with marketing strategy. • Ensure tone and voice are consistent with existing brand materials. • Participate in interviews with superintendents or district leaders as needed for case studies. • Work autonomously to deliver high-quality content on a weekly basis. Skills and Qualifications • 3+ years of professional writing experience in B2B content marketing. • Strong familiarity with education systems, particularly elementary and after-school programs. • Experience conducting interviews and translating them into compelling narratives. • Ability to mirror existing brand voice without rigid style guides. • Comfortable collaborating with distributed teams across U.S. time zones. • Background in education, parenting, or similar domains is a plus. About the client This client partners with school districts nationwide to deliver enriching before and after-school programs, summer camps, and clubs, all hosted onsite at elementary schools. The organization operates in 15+ states with a strong presence in Illinois, California, Washington, and Texas, and continues to expand. Its mission is to inspire a love of learning through play, social interaction, and exploration.