Commure + Athelas

Lead sales onboarding, training, content management, demo readiness, and coaching to improve quota attainment and product fluency across a fast-growing healthcare SaaS sales team. | 6+ years in sales enablement or product training in high-growth B2B SaaS, strong instructional design skills, proficiency with Salesforce and LMS tools, and ability to translate complex healthcare technical topics into sales narratives. | At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. We’re seeking a Head of Sales Operations, Learning & Development to own the strategy, measurement, and execution of onboarding, training, tools management, demo environment readiness, content development, and performance coaching across our fast-growing sales organization. You will ensure Account Executives, SDRs, Sales Engineers, and Sales Managers – many of whom come from clinical backgrounds – are equipped with the product knowledge, sales methodology, and technical fluency needed to close complex deals across RCM, EHR, and AI product lines. The Sales Ops L&D team is responsible for ensuring our reps are fully equipped to sell Athelas’s complex healthcare solutions with speed and accuracy. This team drives technical onboarding and training, content development, demo readiness, and coaching programs that directly impact quota attainment and deal velocity. Their focus is on measurable outcomes: in Q3, the team is tasked with ensuring that 40% of sales reps surpass quota, 70% close at least one deal, and 100% of ramping reps (in our 3-month Residency program; think Verkademy at Verkada) meet their input and meeting quotas by the end of ramp. In addition, they are accountable for product fluency across the organization – every rep must be able to accurately explain Athelas’s software offerings through spot checks and demo reviews. This leader will serve as the bridge between Product/Eng, Marketing, RevOps, Partnerships, and Sales – designing programs that ramp new hires quickly, drive adoption of tools and collateral, increase demo certification rates, and improve quota attainment through continuous skill development and coaching. This role requires candidates to be 3 days onsite in our Mountain View, CA HQ office What You'll Do Technical Onboarding & Training • Build and maintain comprehensive onboarding covering product, process, industry, and tools for all sales roles. • Develop role-specific training modules for AEs, SDRs, Sales Engineers, and Managers. • Collaborate with Sales Engineering and Product to deliver specialized training (e.g., AIR, Insights demos, EMR comparisons). • Deliver ongoing sales-skills training (objection handling, ROI storytelling, demo skills, competitive positioning). • Track training participation and correlate it with performance metrics (ramp time, attainment, follow-up execution). • Deliver partner-specific training, demo flows, newsletters, and event prep. Product Knowledge & Market Intelligence • Coordinate product training sessions and release briefings with Product/Marketing. • Contribute to territory mapping and in-person meeting targets. • Maintain competitive intelligence and train the team on differentiation. • Support RFP/RFI responses with standardized content and formatting. • Track and measure demo certifications and conduct spot checks of technical/product knowledge. • Translate complex healthcare compliance and regulatory requirements into sales-ready messaging. • Ensure all new features are incorporated into the demo environment on a <30 day cadence. • Develop Avoma scorecards to drive demo coaching and performance evaluation. Content & Collateral Management • Partner with Marketing to create/update product one-pagers, decks, competitive battlecards, and case studies. • Curate and maintain the sales content library (Marketing Drive; WorkRamp). • Partner with Product to translate roadmap updates into sales-ready content. • Ensure materials are accessible, current, and aligned to messaging. Performance Support & Coaching • Conduct win/loss analysis and post-mortems on key deals. • Track demo/sandbox usage and develop best-practice guides. • Track ROI from field blitzes, conferences, and in-market events. • Review call/video recordings to identify technical/product coaching opportunities; kick off the company’s first QA motion. • Develop and track live coaching plans and PIPs in partnership with Sales Leadership. • Capture and distribute best practices from top-performing reps: “How’d they do it?! Here’s how.” • Enforce hygiene standards across Salesforce and internal trackers. Metrics & Impact Tracking • Measure enablement/SOLD program effectiveness (time-to-ramp, attainment, certifications). • Contribute to GTM Ops OKR planning, tracking, and reporting. • Track usage of sales content, demo environments, and tools, and correlate with deal velocity. • Report enablement/SOLD ROI, tool performance, and program outcomes to senior leadership. What You Have • 6+ years in sales enablement, product training, or technical education in high-growth B2B SaaS (healthtech strongly preferred). • Demonstrated ability to translate complex technical topics (RCM, EHR, AI) into engaging sales narratives. • Strong instructional design and content creation expertise, with experience in VILT, LMS platforms, and asynchronous learning. • Experience ramping non-traditional sellers (e.g., clinicians moving into SaaS). • Hands-on proficiency with Salesforce, WorkRamp, Avoma (or some other recording/QA tools), and Sales Navigator. • Strong cross-functional collaboration and stakeholder management skills, with the ability to grow a team with internal and outside talent. • Bias for action—executing quickly, testing new ideas, and iterating based on results. Nice to Have: • Healthcare IT, RCM, or EHR sales experience. • Familiarity with formal sales methodologies. • Experience managing enablement teams and onboarding large sales cohorts. • Instructional design or sales enablement certifications. Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

The role involves developing, testing, and refining prompts for AI models to enhance accuracy in clinical and medical coding applications. Additionally, it requires collaboration with clinicians and coders to gather feedback and improve AI model performance. | Candidates should have 3+ years of experience in medical coding and 1+ years in healthcare technology. AAPC's CPC or AHIMA's CCS certification is required, along with proficiency in medical coding systems and data analysis tools. | At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. About the Role We are seeking a Clinical AI Prompt Specialist with deep expertise in medical coding and familiarity with healthcare technology to join our Clinical Strategy team. This role focuses on leveraging proficiency in medical coding (e.g., ICD-10, CPT) to enhance AI model performance through advanced prompt design and optimization. The ideal candidate is data-driven, capable of translating clinical and medical coding feedback into improved AI prompting strategies, and passionate about improving healthcare outcomes. You will refine how AI systems interpret clinical and coding data to deliver accurate, actionable results. What You’ll Do Prompt Design and Optimization: Develop, test, and refine prompts for AI models to ensure high accuracy in clinical and medical coding applications, aligning with coding standards (e.g., ICD-10, CPT, HCPCS) and clinical workflows. Translate Clinical and Coding Feedback: Collaborate with clinicians, medical coders, and stakeholders to gather feedback on AI model outputs, coding accuracy, and clinical relevance; convert insights into effective prompt improvements. Dataset Creation for Benchmarking: Design and curate high-quality datasets from clinical and coding data (e.g., EHR records, billing codes) to benchmark AI model performance, ensuring datasets are representative, accurate, and aligned with clinical and coding standards. Data-Driven Analysis: Analyze clinical and coding datasets (e.g., EHR data, billing codes, gold standard) and model performance metrics to identify areas for prompt refinement; use data to drive iterative improvements in AI interactions. Healthcare Technology Integration: Work with healthcare technology platforms (e.g., EHR systems like Epic, Cerner) to ensure prompts are compatible with existing systems and support clinical and coding workflows. Cross-Functional Collaboration: Partner with clinicians, coders, data scientists, and technical teams to align prompt strategies with clinical, coding, and technological needs. Performance Monitoring: Evaluate prompt effectiveness using KPIs, coding accuracy (e.g., correct application of ICD-10/CPT codes), and clinical outcomes; iterate on prompt designs to enhance model reliability and usability. Documentation and Reporting: Document prompt strategies, testing results, and coding/clinical rationales; prepare clear reports or presentations for stakeholders to communicate progress and impact. Stay Current: Stay informed on updates in medical coding standards, AI, natural language processing, and healthcare technology to incorporate relevant advancements into prompt design. What You Have Education: AAPC's CPC (Certified Professional Coder) for general coding and/or the AHIMA's CCS (Certified Coding Specialist) for inpatient and outpatient work. Additional training in clinical informatics or healthcare technology is a plus. Experience: 3+ years of professional experience in medical coding (e.g., ICD-10, CPT, HCPCS), such as coding audits, billing, or EHR management. 1+ years of experience working with healthcare technology, such as EHR platforms (e.g., Epic, Cerner, Solventum) or other clinical data systems. Proven ability to translate clinical and coding feedback into process or system improvements, ideally involving AI or technology solutions. Technical Skills: Proficiency in medical coding systems (e.g., ICD-10, CPT, HCPCS) and familiarity with clinical data standards (e.g., HL7, FHIR). Experience with data analysis tools (e.g., Excel, SQL) for processing clinical and coding datasets. Basic familiarity with AI tools or natural language processing concepts (e.g., prompt engineering) is a plus but not required. Soft Skills: Strong analytical and problem-solving skills, effective communication to collaborate with clinical and technical teams, and a data-driven approach to decision-making. Preferred Attributes: Certification in medical coding (e.g., CPC, CCS); exposure to AI-driven healthcare applications; ability to thrive in a collaborative, fast-paced environment. Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

Provide technical support for the PatientKeeper product line, focusing on customer satisfaction and efficient support operations. Troubleshoot and resolve technical and usage issues on both the frontend and backend of the application. | A bachelor's degree in a relevant field or equivalent work experience is required, along with 1-3 years of experience in a technical support role, preferably in healthcare. Strong analytical, problem-solving, and communication skills are essential, along with experience in SQL and understanding of healthcare workflows. | At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. About the Role Commure + Athelas is seeking a Technical Support Engineer to join our Technical Support Team. You will provide both technical and operational support for the PatientKeeper product line, focusing on customer satisfaction and efficient support operations. With a data-driven and customer-focused mindset, you'll be viewed as a key liaison with the functional teams and clients. This full-time remote position will work with PatientKeeper’s clients to troubleshoot and resolve technical and usage issues on both the frontend and backend of the application. A combination of exceptional technical aptitude, analytical skills, customer service orientation and communications skills are crucial for success in this position. You will play a vital role in ensuring the quality and reliability of PatientKeeper client systems, directly impacting the quality of care for hundreds of thousands of patients every day across the US, Canada and UK. For this role, your working hours will be 11am - 8pm EST daily. What You'll Do Provide technical support for healthcare software applications via phone, email, and remote sessions, focusing on resolving client issues and ensuring optimal system performance. Troubleshoot and resolve application issues, including system errors, data discrepancies, network connectivity, and interface problems. Document and maintain support cases in the company CRM system (Salesforce), tracking all support activities and resolutions. Develop and maintain support documentation and knowledge base articles in Jira/Confluence Collaborate with clients to understand their workflows and provide guidance on system usage and best practices. Work closely with Engineering and Product teams to identify and resolve software defects and implement software updates. Assist with system upgrades, configuration changes, and optimizations to maintain system integrity and performance. Conduct training sessions for internal teams and clients to enhance their understanding and utilization of the software applications. Participate in on-call rotations to provide 24x7 client support. What You Have Bachelor’s degree in Computer Science, Information Technology, Healthcare Administration, or a related field, or equivalent work experience is required. 1-3 years of experience in a technical support role, preferably within the healthcare industry. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Ability to manage multiple priorities in a fast-paced environment. Experience with SQL and database management. Understanding of healthcare workflows and clinical documentation processes. Understanding of web technologies (such as Apache, Tomcat, JSP, PHP, HTML, XML, or JavaScript) is preferred. Knowledge of HL7, FHIR, and other healthcare data exchange standards is preferred. Prior experience in Healthcare IT either in a provider setting or with a company providing healthcare information systems is preferred. Previous experience working in a healthcare provider setting is preferred. Exposure to Meditech or other HIS is a plus is preferred. Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

The Operations Associate will drive client growth through operational optimization and new initiatives while managing client relationships to ensure satisfaction and retention. This role involves cross-functional collaboration and the development of internal processes to support scalability as the customer base expands significantly. | Candidates should have 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company, with strong skills in data analysis and project management. A commitment to delivering customer value and experience in Revenue Cycle Management is preferred. | At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more, Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. About the Role As an Operations Associate at Commure + Athelas, you will play a pivotal role in our Account Operations team focusing on developing and maintaining relationships with clients for our Revenue-Cycle Management business arm. You will work across the whole organization (Product, Eng, Operations, Sales, Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless client onboarding process and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility. This position is 100% remote, but we highly prefer candidates in the Central and Eastern time zones. What You'll Do Drive client growth through operational optimization and new growth initiatives Drive operational metrics (process throughput, defect rate, etc.) Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months Ensure the efficient and timely execution of all essential aspects of internal operations projects. Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams. Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency. Breakdown complex, challenging business problems Own execution and outcomes Understand the business in-and-out to be proactive about solving emerging problems Act as the primary point of contact for 12+ accounts representing $1M+ in annual recurring revenue Effectively manage client relationships, ensuring satisfaction and maximizing retention. 5-10% travel required What You Have 3-5 years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience Comfortable working with data and proficiency in SQL + Excel Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success. Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices. Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives. Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience. Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.