Community Health Systems Professional Services Corporation

Lead planning and execution of AI and automation initiatives in healthcare, managing vendors and clinical application lifecycles. | Bachelor's degree and 5-7 years project management experience, PMP preferred, with AI and clinical application integration experience. | Our Benefits: As a Senior Project Manager, Healthcare Integrations at Community Health Systems (CHS) – Shared Business Operations, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve.  Our team members enjoy a robust benefits package including:   * Competitive compensation * Paid time off for vacations, holidays, and illness * Comprehensive health insurance (medical, dental, vision, prescription) * 401(k) retirement savings plan * Education support and student loan assistance * Life and disability insurance * Flexible spending account Job Summary The Senior Project Manager, Healthcare Integrations is responsible for leading the end-to-end planning and execution of high-impact initiatives, with a primary focus on a multi-year artificial intelligence and automation project. This role serves as the central point of accountability for managing the clinical application lifecycle, overseeing technical infrastructure tasks, and coordinating complex vendor engagements across platforms including UiPath, Tarpon, AGS, and Athena. The Senior Project Manager, Healthcare Integrations partners with clinical and business stakeholders to ensure project outcomes are achieved on time and within scope. They apply deep knowledge of healthcare operations, specifically HL7 data integration and clinical workflows to drive execution, mitigate technical risks, and support project management best practices across the team.  Essential Functions * Leads the full lifecycle of large-scale, cross-functional, or strategically significant projects from initiation through closure. * Works with the Technical Team for VM provisioning, firewall configuration, remote access setup, IP whitelisting, service account provisioning, EMR access, CDW data alignment, and integration.  * Tracks the budget and POs and ensures Change Management is implemented when needed. * Collaborates with business units and functional teams to define project scope, objectives, deliverables, timelines, and success criteria. * Manages detailed project plans, allocates resources, tracks milestones, and drives execution to ensure alignment with goals and deadlines. * Identifies and mitigates project risks and issues, escalating as needed to maintain project progress. * Serves as the primary liaison for project updates, communicating progress, risks, and decisions to sponsors and senior leadership. * Oversees the preparation of project documentation, including charters, reports, schedules, and communication plans. * Ensures adherence to project management standards, methodologies, and governance frameworks. * Provides mentorship and guidance, fostering professional growth and performance. * Drives continuous improvement by recommending and implementing enhancements to tools, templates, and delivery processes. * Manages change control processes and evaluates the organizational impact of proposed changes. * Adheres to the PMO policies and procedures as outlined by CHS. * Performs other duties as assigned. * Maintains regular and reliable attendance. * Complies with all policies and standards. * This is a remote position with the exception of potential travel to the Franklin, TN once a year for a conference  Required: * Bachelor's Degree in Business Administration, Project Management, Healthcare Administration, or a related field required * A combination of education and experience may be considered in lieu of a degree * 5-7 years of experience managing projects of increasing complexity required Preferred: * 7 years of Technical Project Management experience highly preferred * Integration of AI with Clinical Application or experience in AI/BOT highly preferred * Prior experience managing technical healthcare projects highly preferred  * Prior experience with vendor management highly preferred  * Prior experience working with clinical data and operations highly preferred  * Demonstrated experience leading cross-functional teams and managing project portfolios or enterprise-wide initiatives highly preferred * Experience working with Cerner, Med host and Athena applications highly preferred * Prior experience in understanding of data flow, application integration, automation and end-to-end workflow processes highly preferred * Certified Project Management Professional (PMP)-PMI highly preferred * Prior experience utilizing Smart Sheets preferred  * An understanding of HL7 messages and data integration within clinical applications preferred   Knowledge, Skills and Abilities * Expert knowledge of project management methodologies, tools, and lifecycle frameworks (e.g., Agile, Waterfall, Hybrid). * Proficient in project portfolio tools such as Microsoft Project, Smartsheet, or similar. * An understanding of how the user performs the job so we can build the BOT to replicate the process (strong in requirement gathering) * Exceptional problem-solving, organizational, and time management skills. * Skilled in facilitating collaboration across diverse teams and stakeholder groups. * Strong communication skills with the ability to tailor messaging to executives, sponsors, and technical teams. * Ability to work independently with limited supervision and thrive in a fast-paced, dynamic environment. * Demonstrated leadership, coaching, and mentoring capabilities. * Proactive and solution-oriented with strong attention to detail. This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.

Design and maintain mobile device security solutions and configurations to protect organizational data. | 3+ years IT/security experience with 2+ years in mobile device security and hands-on MDM experience including Intune or Soti. | Job Summary As a Mobile Device Security Senior Engineer, this role reports to the Manager of Endpoint Security. This role develops, engineers, and maintains the Mobile Device product within the Endpoint Security Program for the Cybersecurity Risk Management Department. This role is expected to have senior level knowledge of mobile device security technologies. The senior engineer will be responsible for identifying and remediating security gaps, the continued improvement of existing controls, mentoring and collaborating with other Cyber Security and Information Technology team members to secure the many information technology assets and data of Community Health Systems. The senior engineer will collaborate with architects to design and implement solutions that better protect CHS systems and data. This role will be responsible for the security and management of mobile devices within an organization, ensuring they are configured, secured, and compliant with company policies. This includes tasks like deploying and managing Mobile Device Management (MDM) solutions, implementing security policies, and troubleshooting device-related issues. Essential Functions * Design, engineer, manage, review, and recommend improvements for new and existing mobile device security solutions, configurations and technologies. Develop and maintain security standards based on National Institute of Standards and Technology (NIST) recommendations, specifically NIST 800-53. * Enhance preventative and automated mobile device security controls aligned with business requirements to address cybersecurity  threats. * Develop and improve policies, standards, and processes for the identification and prioritization of threat remediation as well as processes and methodologies for metrics and KPIs related to mobile device protections, security, and compliance. * Provide technical guidance to enterprise Cyber Security and Information Technology teams regarding the impact of mobile device security controls in order to drive issues to remediation and develop systemically secure configurations. * Assist in developing and documenting an overall mobile device protection strategy including defining control standards and enhancement opportunities. * Other duties and responsibilities as assigned by cybersecurity leadership.   Qualifications * H.S. Diploma or GED required * Bachelor's Degree in Cyber Security, Computer Science, Information Technology, or a related field preferred * 3+ years of IT or information security, and 2+ years of mobile device security * Required experience:  * Managed Mobile Device Management technologies(e.g. Intune, Soti, Google MDM). * Managed and securing iOS and Android devices. * Served as senior thought leader for mobile device security technology and influenced the strategy to address internal or external business and regulatory issues. * Worked in process-driven structured environments, and participated in process optimization activities.   Knowledge, Skills and Abilities * Advanced knowledge of security principles, issues, techniques and implementations across mobile device security platforms.  * Proactive identification and solving of complex problems  * Strong understanding of systems development lifecycle to provide technical leadership for multifunctional projects or initiatives.   * Strong ability to work on and prioritize multiple, concurrent projects while meeting aggressive deadlines in a fast-paced environment. * Willingness to participate in cross-functional training and support * Effective communication of technical concepts to a non-technical audience.   * Excellent written and verbal communication skills   Licenses and Certifications * Relevant security certifications such as CISSP, CISM, GIAC, or CEH Preferred

Serve as initial contact to resolve customer inquiries via multiple channels and document interactions in CRM. | High school diploma or GED with 1-2 years customer service experience and proficiency in Microsoft Office and CRM tools. | Job Summary The Customer Service Representative I serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns. Essential Functions * Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information. * Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions. * Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution. * Provides triage support for common issues related to platforms, applications, and back-office processes. * Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions. * Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings. * Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions. * Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors. * Performs other duties as assigned. * Maintains regular and reliable attendance. * Complies with all policies and standards. Qualifications * H.S. Diploma or GED required * Associate Degree or some college coursework in a related field preferred * 1-2 years of customer service experience required, preferably in a call center or help desk environment required * Familiarity with CRM software and customer service tools preferred Knowledge, Skills and Abilities * Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns. * Proficient in using computer systems, including Microsoft Office Suite and CRM platforms. * Excellent problem-solving and critical-thinking abilities. * Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. * Detail-oriented with a strong focus on accuracy and quality. * Demonstrated ability to work independently and as part of a team. * Strong interpersonal skills and the ability to build rapport with customers and colleagues.

Serve as initial contact for patients, resolving inquiries via multiple channels and documenting interactions in CRM. | High school diploma and 1-2 years customer service experience, preferably call center, with strong computer and communication skills. | As a Remote Customer Service Specialist at Community Health Systems (CHS) - Shared Services Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve.  Our team members enjoy a robust benefits package including: *  Paid Time Off (PTO) * Comprehensive Health Benefits - Medical, Dental & Vision *  401k with company match * Tuition reimbursement  The Remote Medical Customer Service Specialist serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.  Essential Functions * Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information. * Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions. * Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution. * Provides triage support for common issues related to platforms, applications, and back-office processes. * Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions. * Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings. * Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions. * Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors. * Performs other duties as assigned. * Complies with all policies and standards. * This is a fully remote opportunity. Qualifications * H.S. Diploma or GED required * Associate Degree or some college coursework in a related field preferred * 1-2 years of customer service experience required, preferably in a call center or help desk environment required * Familiarity with CRM software and customer service tools preferred Knowledge, Skills and Abilities * Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns. * Proficient in using computer systems, including Microsoft Office Suite and CRM platforms. * Excellent problem-solving and critical-thinking abilities. * Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. * Detail-oriented with a strong focus on accuracy and quality. * Demonstrated ability to work independently and as part of a team. * Strong interpersonal skills and the ability to build rapport with customers and colleagues.   We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers. This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

Create and maintain clinician schedules ensuring shifts are filled and hours tracked for payroll. | High school diploma or GED with 1-3 years experience in scheduling, operations, or healthcare administration and proficiency in scheduling software and Microsoft Office. | Our Benefits: * PTO * Paid holidays * Employee Incentive Program (ICP) * Group Medical, Dental, & Vision * Educational Assistance  * 401(k) Plan * Sick Time * Life Insurance/Accidental Death and Dismemberment * Long-Term and Short Term Disability * Medical and Child Care Flexible Spending Accounts * Employee Assistance Program (EAP)   Job Summary  The Scheduling Specialist is responsible for creating, maintaining, and distributing clinician schedules for assigned hospital facilities. This role ensures schedules are accurate, open shifts are filled promptly, and clinician hours and compensation are tracked for payroll processing. The Scheduling Specialist fosters strong communication with clinicians and leadership while ensuring compliance with organizational policies and budgetary constraints. Essential Functions: * Develops and maintains hospital schedules based on workload demands, ensuring timely publication and accuracy in scheduling software. * Communicates with clinicians via phone, text, and email to address scheduling needs, manage call-offs, and handle emergency openings. * Supports Medical Directors and site-specific scheduling needs, including contracted schedules, orientation, and shadowing arrangements for new providers. * Verifies clinician credentials and enrollments to ensure readiness to work at assigned facilities. * Tracks clinician hours using scheduling software, prepares reports, and collaborates with payroll for accurate and timely processing. * Updates recruitment and staffing reports, such as "Have vs. Needs," to provide real-time data to recruiting teams. * Monitors performance metrics and financial data, assisting management with staffing and scheduling performance reports. * Works closely with credentialing, recruiting, and enrollment teams to ensure seamless coordination and scheduling support. * Provides flexible hours and availability to assist Directors, VPs, and facilities with scheduling and related tasks as needed. * Performs other duties as assigned. * Complies with all policies and standards. * This is a remote position.   Qualifications  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. *  Required: * Education: H.S. Diploma or GED * Experience: 1-3 years of experience in scheduling, operations, or healthcare administration *  Preferred: * Education: Bachelor’s Degree in Healthcare Administration, Business Administration, or a related field * Experience: 1-3 years 1-3 years of Physician and Advanced Practice Provider scheduling experience (or relevant scheduling experience such as surgical or patient)   Knowledge, Skills and Abilities: * Proficiency in scheduling software and Microsoft Office Suite. * Excellent verbal and written communication skills. * Strong problem-solving skills and attention to detail. * Knowledge of healthcare industry standards and protocols. * Strong organizational and multitasking abilities. * Ability to work in a fast-paced and dynamic healthcare environment.   We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. The Sarasota SSC operates in support of our hospitals and patients and our commitment is to provide them with exemplary revenue cycle services defined by outstanding customer service and superior revenue cycle performance. SSC Sarasota supports facilities located primarily in Florida, Georgia, Indiana, and Pennsylvania. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers. INDSSFLRCSC