Common Room

Serve as a trusted partner to customers, driving adoption, retention, and growth through strategic engagement and advocacy. | Extensive experience in customer success, account management, or SaaS, with strong communication and relationship-building skills. | Location Remote - US Employment Type Full time Location Type Remote Department Success, Solutions and Service About us Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time. Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate. We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more. You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all. So hello! Please, knock on our door. We'd love to meet you. Why we need you: Our customers are the heartbeat of our business, and we’re searching for a Customer Success Manager who will be a trusted partner to our customers and influence positive business outcomes. We are looking for a full time customer-obsessed builder that is excited to partner with companies including Figma, Confluent, and Notion in their post-sales lifecycle. You will be a consultant to these customers, deeply understanding their businesses and needs in order to maximize the value they get from using Common Room. You will serve as the customer’s internal advocate and work closely with product, sales, education, and marketing to ensure the voice of the customer is represented in all we do. You’ll play a critical role in shaping our customer experience—focused on creating meaningful interactions across onboarding, adoption, and business strategies for our customers and their users. You’ll have the opportunity to define what Customer Success looks like at Common Room and in the category we’re creating. Few roles provide such a direct impact on the growth of the company. If this sounds like something you’re excited about, we’d love to hear from you! How You’ll Contribute: • Build and Nurture Client Relationships: Develop and maintain strong, long-term partnerships with key stakeholders and executives to support their strategic goals. • Drive Customer ROI: Proactively engage with customers to understand their goals, track key performance indicators (KPIs), and ensure they achieve measurable outcomes using Common Room. Guide customers in realizing the full value of our platform. • Grow and Defend Revenue: Take ownership of contract renewals, negotiations, and expansion opportunities. Identify upsell opportunities by aligning customer needs with Common Room’s product offerings. • Strategic Advisory & Enablement: Act as a product expert and advisor, delivering tailored training sessions, best practice recommendations, and strategic insights. Enable customers to drive adoption and success through ongoing education and support. • Account Planning: Collaborate with clients to develop tailored account plans, including milestones, objectives, and success metrics. Monitor progress, provide regular updates, and adjust strategies as needed to ensure continued success. • Risk Mitigation: Proactively identify potential risks to customer satisfaction and retention. Develop and execute mitigation plans to address challenges before they impact the client’s success. • Voice of the Customer: Represent customer perspectives to internal teams, providing valuable insights that inform product development and improve the customer experience. • Cross-Functional Collaboration: Partner closely with Sales, Marketing, Product, and Support teams to ensure a seamless and cohesive customer journey. What We’re Looking For: • 5+ years of experience in Customer Success, Account Management, or strategic consulting roles within a SaaS environment. • Strong understanding of SaaS products, with a bonus if you have experience in Revenue Operations (RevOps). • Proven track record of managing retention and driving growth (GRR/NRR) through high-touch customer engagement. • Excellent verbal and written communication skills, with the ability to simplify complex concepts for both technical and non-technical audiences. • Comfortable delivering presentations to a range of audiences, including end-users, executives, and large groups. • Strong problem-solving skills with a consultative approach to finding solutions that drive customer success. • Experience using Salesforce and other CRM or GTM systems is preferred. What Makes You a Great Fit: • You excel at building and nurturing strong relationships, both with customers and internal teams. • You are passionate about delivering value to customers and thrive on ROI-driven conversations. • You are a confident communicator, comfortable engaging with C-suite and VP-level stakeholders. • You are relentless in pursuing growth opportunities and defending revenue, leaving no stone unturned. • You create and execute actionable account plans that drive measurable results. • You effectively manage internal and external stakeholders, ensuring alignment and accountability. • You possess strong decision-making, organizational, planning, and problem-solving skills. • You communicate with clarity and influence, gaining consensus to drive positive outcomes. • You think creatively and offer innovative solutions to meet customer needs. • You are enthusiastic about Common Room and its mission. • Customers and teammates genuinely enjoy working with you. Our values: • Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions. • Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building. • Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions. • We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency. Our benefits: Our investment in caring for our employees and their families is a key part of our values and culture at Common Room: • Competitive base compensation with meaningful equity ownership • Health insurance including medical, dental, and vision, HSA and FSA • We pay 100% of your employee premium and 50% of your premium for any dependents • Unlimited Paid Time Off • Paid Company Holidays • Work from home policy including a laptop and support for your home office needs • Monthly Remote Stipend • 401(k) self contribution • Paid Family Leave • Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Build and nurture client relationships, drive customer ROI, grow and defend revenue, and serve as a strategic advisor to customers. | 5+ years in Customer Success or SaaS, strong communication skills, experience with CRM systems, and ability to manage stakeholder relationships. | About us Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time. Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate. We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more. You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all. So hello! Please, knock on our door. We'd love to meet you. Why we need you: Our customers are the heartbeat of our business, and we’re searching for a Customer Success Manager who will be a trusted partner to our customers and influence positive business outcomes. We are looking for a full time customer-obsessed builder that is excited to partner with companies including Figma, Confluent, and Notion in their post-sales lifecycle. You will be a consultant to these customers, deeply understanding their businesses and needs in order to maximize the value they get from using Common Room. You will serve as the customer’s internal advocate and work closely with product, sales, education, and marketing to ensure the voice of the customer is represented in all we do. You’ll play a critical role in shaping our customer experience—focused on creating meaningful interactions across onboarding, adoption, and business strategies for our customers and their users. You’ll have the opportunity to define what Customer Success looks like at Common Room and in the category we’re creating. Few roles provide such a direct impact on the growth of the company. If this sounds like something you’re excited about, we’d love to hear from you! How You’ll Contribute: Build and Nurture Client Relationships: Develop and maintain strong, long-term partnerships with key stakeholders and executives to support their strategic goals. Drive Customer ROI: Proactively engage with customers to understand their goals, track key performance indicators (KPIs), and ensure they achieve measurable outcomes using Common Room. Guide customers in realizing the full value of our platform. Grow and Defend Revenue: Take ownership of contract renewals, negotiations, and expansion opportunities. Identify upsell opportunities by aligning customer needs with Common Room’s product offerings. Strategic Advisory & Enablement: Act as a product expert and advisor, delivering tailored training sessions, best practice recommendations, and strategic insights. Enable customers to drive adoption and success through ongoing education and support. Account Planning: Collaborate with clients to develop tailored account plans, including milestones, objectives, and success metrics. Monitor progress, provide regular updates, and adjust strategies as needed to ensure continued success. Risk Mitigation: Proactively identify potential risks to customer satisfaction and retention. Develop and execute mitigation plans to address challenges before they impact the client’s success. Voice of the Customer: Represent customer perspectives to internal teams, providing valuable insights that inform product development and improve the customer experience. Cross-Functional Collaboration: Partner closely with Sales, Marketing, Product, and Support teams to ensure a seamless and cohesive customer journey. What We’re Looking For: 5+ years of experience in Customer Success, Account Management, or strategic consulting roles within a SaaS environment. Strong understanding of SaaS products, with a bonus if you have experience in Revenue Operations (RevOps). Proven track record of managing retention and driving growth (GRR/NRR) through high-touch customer engagement. Excellent verbal and written communication skills, with the ability to simplify complex concepts for both technical and non-technical audiences. Comfortable delivering presentations to a range of audiences, including end-users, executives, and large groups. Strong problem-solving skills with a consultative approach to finding solutions that drive customer success. Experience using Salesforce and other CRM or GTM systems is preferred. What Makes You a Great Fit: You excel at building and nurturing strong relationships, both with customers and internal teams. You are passionate about delivering value to customers and thrive on ROI-driven conversations. You are a confident communicator, comfortable engaging with C-suite and VP-level stakeholders. You are relentless in pursuing growth opportunities and defending revenue, leaving no stone unturned. You create and execute actionable account plans that drive measurable results. You effectively manage internal and external stakeholders, ensuring alignment and accountability. You possess strong decision-making, organizational, planning, and problem-solving skills. You communicate with clarity and influence, gaining consensus to drive positive outcomes. You think creatively and offer innovative solutions to meet customer needs. You are enthusiastic about Common Room and its mission. Customers and teammates genuinely enjoy working with you. Our values: Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions. Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building. Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions. We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency. Our benefits: Our investment in caring for our employees and their families is a key part of our values and culture at Common Room: Competitive base compensation with meaningful equity ownership Health insurance including medical, dental, and vision, HSA and FSA We pay 100% of your employee premium and 50% of your premium for any dependents Unlimited Paid Time Off Paid Company Holidays Work from home policy including a laptop and support for your home office needs Monthly Remote Stipend 401(k) self contribution Paid Family Leave Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Build and nurture client relationships, drive customer ROI, grow and defend revenue, and serve as a strategic advisor to clients. | 5+ years in SaaS customer success or account management, strong communication skills, experience with CRM systems, and ability to manage C-suite relationships. | About us Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time. Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate. We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more. You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all. So hello! Please, knock on our door. We'd love to meet you. Why we need you: Our customers are the heartbeat of our business, and we’re searching for a Customer Success Manager who will be a trusted partner to our customers and influence positive business outcomes. We are looking for a full time customer-obsessed builder that is excited to partner with companies including Figma, Confluent, and Notion in their post-sales lifecycle. You will be a consultant to these customers, deeply understanding their businesses and needs in order to maximize the value they get from using Common Room. You will serve as the customer’s internal advocate and work closely with product, sales, education, and marketing to ensure the voice of the customer is represented in all we do. You’ll play a critical role in shaping our customer experience—focused on creating meaningful interactions across onboarding, adoption, and business strategies for our customers and their users. You’ll have the opportunity to define what Customer Success looks like at Common Room and in the category we’re creating. Few roles provide such a direct impact on the growth of the company. If this sounds like something you’re excited about, we’d love to hear from you! How You’ll Contribute: Build and Nurture Client Relationships: Develop and maintain strong, long-term partnerships with key stakeholders and executives to support their strategic goals. Drive Customer ROI: Proactively engage with customers to understand their goals, track key performance indicators (KPIs), and ensure they achieve measurable outcomes using Common Room. Guide customers in realizing the full value of our platform. Grow and Defend Revenue: Take ownership of contract renewals, negotiations, and expansion opportunities. Identify upsell opportunities by aligning customer needs with Common Room’s product offerings. Strategic Advisory & Enablement: Act as a product expert and advisor, delivering tailored training sessions, best practice recommendations, and strategic insights. Enable customers to drive adoption and success through ongoing education and support. Account Planning: Collaborate with clients to develop tailored account plans, including milestones, objectives, and success metrics. Monitor progress, provide regular updates, and adjust strategies as needed to ensure continued success. Risk Mitigation: Proactively identify potential risks to customer satisfaction and retention. Develop and execute mitigation plans to address challenges before they impact the client’s success. Voice of the Customer: Represent customer perspectives to internal teams, providing valuable insights that inform product development and improve the customer experience. Cross-Functional Collaboration: Partner closely with Sales, Marketing, Product, and Support teams to ensure a seamless and cohesive customer journey. What We’re Looking For: 5+ years of experience in Customer Success, Account Management, or strategic consulting roles within a SaaS environment. Strong understanding of SaaS products, with a bonus if you have experience in Revenue Operations (RevOps). Proven track record of managing retention and driving growth (GRR/NRR) through high-touch customer engagement. Excellent verbal and written communication skills, with the ability to simplify complex concepts for both technical and non-technical audiences. Comfortable delivering presentations to a range of audiences, including end-users, executives, and large groups. Strong problem-solving skills with a consultative approach to finding solutions that drive customer success. Experience using Salesforce and other CRM or GTM systems is preferred. What Makes You a Great Fit: You excel at building and nurturing strong relationships, both with customers and internal teams. You are passionate about delivering value to customers and thrive on ROI-driven conversations. You are a confident communicator, comfortable engaging with C-suite and VP-level stakeholders. You are relentless in pursuing growth opportunities and defending revenue, leaving no stone unturned. You create and execute actionable account plans that drive measurable results. You effectively manage internal and external stakeholders, ensuring alignment and accountability. You possess strong decision-making, organizational, planning, and problem-solving skills. You communicate with clarity and influence, gaining consensus to drive positive outcomes. You think creatively and offer innovative solutions to meet customer needs. You are enthusiastic about Common Room and its mission. Customers and teammates genuinely enjoy working with you. Our values: Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions. Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building. Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions. We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency. Our benefits: Our investment in caring for our employees and their families is a key part of our values and culture at Common Room: Competitive base compensation with meaningful equity ownership Health insurance including medical, dental, and vision, HSA and FSA We pay 100% of your employee premium and 50% of your premium for any dependents Unlimited Paid Time Off Paid Company Holidays Work from home policy including a laptop and support for your home office needs Monthly Remote Stipend 401(k) self contribution Paid Family Leave Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Build and nurture client relationships, drive customer ROI, and collaborate cross-functionally to ensure customer satisfaction and growth. | 5+ years in SaaS customer success or account management, strong communication skills, experience with CRM systems, and ability to manage C-suite relationships. | About us Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time. Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate. We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more. You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all. So hello! Please, knock on our door. We'd love to meet you. Why we need you: Our customers are the heartbeat of our business, and we’re searching for a Customer Success Manager who will be a trusted partner to our customers and influence positive business outcomes. We are looking for a full time customer-obsessed builder that is excited to partner with companies including Figma, Confluent, and Notion in their post-sales lifecycle. You will be a consultant to these customers, deeply understanding their businesses and needs in order to maximize the value they get from using Common Room. You will serve as the customer’s internal advocate and work closely with product, sales, education, and marketing to ensure the voice of the customer is represented in all we do. You’ll play a critical role in shaping our customer experience—focused on creating meaningful interactions across onboarding, adoption, and business strategies for our customers and their users. You’ll have the opportunity to define what Customer Success looks like at Common Room and in the category we’re creating. Few roles provide such a direct impact on the growth of the company. If this sounds like something you’re excited about, we’d love to hear from you! How You’ll Contribute: Build and Nurture Client Relationships: Develop and maintain strong, long-term partnerships with key stakeholders and executives to support their strategic goals. Drive Customer ROI: Proactively engage with customers to understand their goals, track key performance indicators (KPIs), and ensure they achieve measurable outcomes using Common Room. Guide customers in realizing the full value of our platform. Grow and Defend Revenue: Take ownership of contract renewals, negotiations, and expansion opportunities. Identify upsell opportunities by aligning customer needs with Common Room’s product offerings. Strategic Advisory & Enablement: Act as a product expert and advisor, delivering tailored training sessions, best practice recommendations, and strategic insights. Enable customers to drive adoption and success through ongoing education and support. Account Planning: Collaborate with clients to develop tailored account plans, including milestones, objectives, and success metrics. Monitor progress, provide regular updates, and adjust strategies as needed to ensure continued success. Risk Mitigation: Proactively identify potential risks to customer satisfaction and retention. Develop and execute mitigation plans to address challenges before they impact the client’s success. Voice of the Customer: Represent customer perspectives to internal teams, providing valuable insights that inform product development and improve the customer experience. Cross-Functional Collaboration: Partner closely with Sales, Marketing, Product, and Support teams to ensure a seamless and cohesive customer journey. What We’re Looking For: 5+ years of experience in Customer Success, Account Management, or strategic consulting roles within a SaaS environment. Strong understanding of SaaS products, with a bonus if you have experience in Revenue Operations (RevOps). Proven track record of managing retention and driving growth (GRR/NRR) through high-touch customer engagement. Excellent verbal and written communication skills, with the ability to simplify complex concepts for both technical and non-technical audiences. Comfortable delivering presentations to a range of audiences, including end-users, executives, and large groups. Strong problem-solving skills with a consultative approach to finding solutions that drive customer success. Experience using Salesforce and other CRM or GTM systems is preferred. What Makes You a Great Fit: You excel at building and nurturing strong relationships, both with customers and internal teams. You are passionate about delivering value to customers and thrive on ROI-driven conversations. You are a confident communicator, comfortable engaging with C-suite and VP-level stakeholders. You are relentless in pursuing growth opportunities and defending revenue, leaving no stone unturned. You create and execute actionable account plans that drive measurable results. You effectively manage internal and external stakeholders, ensuring alignment and accountability. You possess strong decision-making, organizational, planning, and problem-solving skills. You communicate with clarity and influence, gaining consensus to drive positive outcomes. You think creatively and offer innovative solutions to meet customer needs. You are enthusiastic about Common Room and its mission. Customers and teammates genuinely enjoy working with you. Our values: Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions. Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building. Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions. We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency. Our benefits: Our investment in caring for our employees and their families is a key part of our values and culture at Common Room: Competitive base compensation with meaningful equity ownership Health insurance including medical, dental, and vision, HSA and FSA We pay 100% of your employee premium and 50% of your premium for any dependents Unlimited Paid Time Off Paid Company Holidays Work from home policy including a laptop and support for your home office needs Monthly Remote Stipend 401(k) self contribution Paid Family Leave Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Serve as the technical expert for post-sales customer success, resolving complex technical issues, building scalable systems, and collaborating with product teams. | Deep experience in technical customer-facing roles, expertise with CRMs and integrations, SQL and programming knowledge, and ability to navigate complex attribution and data conversations. | About us Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time. Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate. We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more. You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all. So hello! Please, knock on our door. We'd love to meet you. The Role As a Senior Customer Success Engineer at Common Room, you are the technical backbone of post-sales success. The expert who ensures that our enterprise customers get maximum value from the platform by designing scalable systems, resolving technical blockers, owning custom data pipelines, navigating nuanced attribution conversations, and building tools and processes that enable our Implementation and CS teams to scale. What You'll Do Technical Ownership Serve as the primary post-sales technical expert on key accounts Troubleshoot and resolve complex issues across custom integrations and data pipelines. Act as a technical escalation point during onboarding and post-launch. Navigate Attribution & Data Conversations Facilitate alignment with stakeholders on how to measure and attribute value Bring clarity to RevOps, Marketing, and Sales Ops on ambiguous data questions Maintain customer trust when technical answers aren't black-and-white Build Systems That Scale Create reusable templates, playbooks, and documentation that reduce cycle time Identify patterns across escalations and advocate for permanent Product fixes Maintain a technical knowledge base that enables teams to self-serve Partner with Implementation & CS Support IMs on complex onboarding projects requiring deep technical expertise Partner with CSMs to ensure technical issues do not hinder adoption or value realization Own recurring technical issues post-launch Influence Product & Engineering Represent customer voice in technical product discussions Collaborate with Product & Engineering on bug triage, feature requests, and release readiness. Drive systemic improvements based on common patterns observed across customers What Success Looks Like Technical escalations are resolved within days, not weeks Attribution conversations build trust and alignment rather than create conflict Product prioritizes fixes based on CSE-identified patterns and data Customers view you as a strategic technical partner The team delivers faster, more predictable onboardings because of the systems you've built Ideal Background 5-8 years in technical customer-facing roles (CSE, Solutions Engineer, RevOps, TPM, Technical Implementation) Deep expertise with CRMs and Integrations Experience navigating attribution, data definition, or ROI conversations with enterprise stakeholders Proven track record building leverage through documentation, templates, and process improvement Demonstrated ability to own outcomes in ambiguous technical environments Familiarity with SQL and a programming language such as Typescript/Python/etc. (preferred) Experience with GTM tools, Customer Intelligence platforms, or RevOps technology (preferred) What Makes You a Great Fit You think in systems, not tickets You navigate ambiguity with confidence when there's no objectively "right" answer You build trust in uncertainty and help customers move forward when data definitions are evolving You enable others to succeed through documentation, teaching, and upskilling teammates You balance technical correctness with customer urgency You proactively identify patterns and see systemic issues behind individual escalations You communicate with clarity and translate technical complexity for non-technical stakeholders You care deeply about customer outcomes and sustainable, scalable delivery Our values: Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions. Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building. Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions. We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency. Our benefits: Our investment in caring for our employees and their families is a key part of our values and culture at Common Room: Competitive base compensation with meaningful equity ownership Health insurance including medical, dental, and vision, HSA and FSA We pay 100% of your employee premium and 50% of your premium for any dependents Unlimited Paid Time Off Paid Company Holidays Work from home policy including a laptop and support for your home office needs Monthly Remote Stipend 401(k) self contribution Paid Family Leave Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Build and nurture client relationships, drive customer ROI, and collaborate cross-functionally to ensure customer success. | 5+ years in SaaS Customer Success or related roles, strong communication skills, experience with CRM systems, and a proven track record of managing retention and growth. | About us Common Room is the AI GTM Platform that empowers your teams with AI agents built on complete buyer intelligence. We unify every signal across the full buyer journey into one continuously-updated, person-level view—so your team knows exactly who to target and why, what to say, and when to reach out. GTM teams are drowning in tool sprawl, fragmented data, and AI that doesn't deliver. Common Room replaces your disconnected stack with one platform built for scale and complexity. We bring together data, orchestration, and execution in one system built for orgs of 75-1000+. We've raised over $50 million from top-tier investors including Greylock, Index, and Madrona, and we're backed by 25+ operators from companies like Figma, Stripe, Airtable, Slack, Notion, Loom, and more. You + Common Room? You'd be joining a team that values simplicity, passion, trust, each other, and our customers above all. We ask hard questions, collaborate gladly, and make decisions quickly. So hello! Please, knock on our door. We'd love to meet you. Why we need you: Our customers are the heartbeat of our business, and we’re searching for a Customer Success Manager who will be a trusted partner to our customers and influence positive business outcomes. We are looking for a full time customer-obsessed builder that is excited to partner with companies including Figma, Confluent, and Notion in their post-sales lifecycle. You will be a consultant to these customers, deeply understanding their businesses and needs in order to maximize the value they get from using Common Room. You will serve as the customer’s internal advocate and work closely with product, sales, education, and marketing to ensure the voice of the customer is represented in all we do. You’ll play a critical role in shaping our customer experience—focused on creating meaningful interactions across onboarding, adoption, and business strategies for our customers and their users. You’ll have the opportunity to define what Customer Success looks like at Common Room and in the category we’re creating. Few roles provide such a direct impact on the growth of the company. If this sounds like something you’re excited about, we’d love to hear from you! How You’ll Contribute: • Build and Nurture Client Relationships: Develop and maintain strong, long-term partnerships with key stakeholders and executives to support their strategic goals. • Drive Customer ROI: Proactively engage with customers to understand their goals, track key performance indicators (KPIs), and ensure they achieve measurable outcomes using Common Room. Guide customers in realizing the full value of our platform. • Grow and Defend Revenue: Take ownership of contract renewals, negotiations, and expansion opportunities. Identify upsell opportunities by aligning customer needs with Common Room’s product offerings. • Strategic Advisory & Enablement: Act as a product expert and advisor, delivering tailored training sessions, best practice recommendations, and strategic insights. Enable customers to drive adoption and success through ongoing education and support. • Account Planning: Collaborate with clients to develop tailored account plans, including milestones, objectives, and success metrics. Monitor progress, provide regular updates, and adjust strategies as needed to ensure continued success. • Risk Mitigation: Proactively identify potential risks to customer satisfaction and retention. Develop and execute mitigation plans to address challenges before they impact the client’s success. • Voice of the Customer: Represent customer perspectives to internal teams, providing valuable insights that inform product development and improve the customer experience. • Cross-Functional Collaboration: Partner closely with Sales, Marketing, Product, and Support teams to ensure a seamless and cohesive customer journey. What We’re Looking For: • 5+ years of experience in Customer Success, Account Management, or strategic consulting roles within a SaaS environment. • Strong understanding of SaaS products, with a bonus if you have experience in Revenue Operations (RevOps). • Proven track record of managing retention and driving growth (GRR/NRR) through high-touch customer engagement. • Excellent verbal and written communication skills, with the ability to simplify complex concepts for both technical and non-technical audiences. • Comfortable delivering presentations to a range of audiences, including end-users, executives, and large groups. • Strong problem-solving skills with a consultative approach to finding solutions that drive customer success. • Experience using Salesforce and other CRM or GTM systems is preferred. What Makes You a Great Fit: • You excel at building and nurturing strong relationships, both with customers and internal teams. • You are passionate about delivering value to customers and thrive on ROI-driven conversations. • You are a confident communicator, comfortable engaging with C-suite and VP-level stakeholders. • You are relentless in pursuing growth opportunities and defending revenue, leaving no stone unturned. • You create and execute actionable account plans that drive measurable results. • You effectively manage internal and external stakeholders, ensuring alignment and accountability. • You possess strong decision-making, organizational, planning, and problem-solving skills. • You communicate with clarity and influence, gaining consensus to drive positive outcomes. • You think creatively and offer innovative solutions to meet customer needs. • You are enthusiastic about Common Room and its mission. • Customers and teammates genuinely enjoy working with you. Our values: • Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions. • Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building. • Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions. • We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency. Our benefits: Our investment in caring for our employees and their families is a key part of our values and culture at Common Room: • Competitive base compensation with meaningful equity ownership • Health insurance including medical, dental, and vision, HSA and FSA • We pay 100% of your employee premium and 50% of your premium for any dependents • Unlimited Paid Time Off • Paid Company Holidays • Work from home policy including a laptop and support for your home office needs • Monthly Remote Stipend • 401(k) self contribution • Paid Family Leave • Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Own and lead the account management strategy, renewals, and expansion efforts across all customer segments, and collaborate cross-functionally to deliver customer value. | 8-12+ years supporting SaaS customers across segments, experience building or scaling account management functions, ownership of renewals and expansion, technical fluency, and leadership skills. | This a Full Remote job, the offer is available from: United States About us Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time. Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate. We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more. You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all. So hello! Please, knock on our door. We'd love to meet you. Why We Need You As Common Room scales, long-term customer growth across all segments becomes just as critical as new logo acquisition. The Head of Account Management role exists to build and lead our Account Management function and to own retention and expansion across the entire Common Room install base. This role is responsible for defining how Common Room manages customer relationships at scale—across SMB, mid-market, and enterprise—turning customers into long-term partners and ensuring sustained growth within existing accounts. You will own renewals end-to-end, lead expansion strategy (including bringing two new products to market within the install base), and partner deeply with cross-functional leaders to deliver durable customer value. This is a highly visible, strategic leadership role requiring strong executive presence, operational rigor, and comfort navigating complex, multi-stakeholder customer environments. How You’ll Contribute Build & Lead the Account Management Function • Design and build Common Room’s Account Management strategy, structure, and operating model across all customer segments. • Hire, develop, and lead a high-performing team of Account Managers over time. • Establish best practices for account planning, renewals, expansion motions, forecasting, and executive engagement. • Define success metrics for retention, expansion, and customer health in partnership with RevOps and Customer Success. Own Renewals Across the Install Base • Own renewals for Common Room customers across all segments, ensuring predictable retention and strong gross and net revenue performance. • Lead complex renewal cycles involving procurement, security, legal, and executive stakeholders where applicable. • Proactively surface renewal risk and align internal teams early to mitigate churn. • Elevate how Common Room articulates value and ROI to customer leadership. Own Expansion & Product Adoption • Own expansion revenue across the Common Room install base, identifying growth opportunities across teams, use cases, and business units. • Lead the go-to-market strategy for introducing two new products within existing customers, in close partnership with Product, Sales, and Marketing. • Develop repeatable, segment-aware expansion plays that scale from SMB through enterprise. • Drive executive-level conversations around roadmap alignment, value realization, and long-term partnership. Partner Cross-Functionally • Work collaboratively with leaders across Customer Success, Sales, Solutions, Product, Marketing, and RevOps to deliver cohesive customer outcomes. • Bring customer insights from across segments back to influence product roadmap, packaging, and GTM strategy. • Serve as a senior escalation point for complex customer situations, balancing advocacy and commercial outcomes. • Ensure a seamless customer experience across pre-sale, post-sale, renewal, and expansion motions. You’ll Enjoy Being a Member of the Team If You… • Have 8–12+ years of experience in Account Management, Sales, or Customer Success roles supporting SaaS customers across multiple segments. • Have experience building or scaling an Account Management or post-sale revenue function. • Have owned renewals and expansion across a broad install base, including high-ACV and high-volume customer motions. • Are comfortable operating at both the strategic and tactical level—setting vision while staying close to key customers. • Bring strong technical fluency across GTM tooling, data concepts, and integrations. • Can lead customer conversations with credibility while remaining collaborative and customer-centric. • Have grit and resilience—you navigate long cycles, negotiation friction, and organizational change with composure. • Enjoy building durable, long-term customer partnerships. • Are willing to travel as needed for strategic customer meetings and events. In Your First Month, Expect To: • Get deep context on Common Room’s customer base across all segments, including deal structures, renewal cycles, expansion history, and product adoption. • Assess the current state of renewals, expansion motions, and account ownership across the install base. • Build relationships with cross-functional leaders across Customer Success, Sales, Solutions, Product, and RevOps. • Begin defining the Account Management vision, priorities, and success metrics. • Join key customer calls to understand how Common Room engages stakeholders today. In Your First Three Months, Expect To: • Take ownership of renewal and expansion strategy across the Common Room install base. • Define and roll out a clear account planning and renewal framework appropriate for different segments. • Identify and begin executing on opportunities to introduce new products within existing customers. • Establish yourself as a trusted partner to Common Room’s most strategic customers. • Surface clear insights and recommendations that influence product direction and GTM execution. In Your First Six Months, Expect To: • Drive measurable improvements in retention and expansion performance across all segments. • Lay the foundation for scaling the Account Management team through hiring, enablement, and process. • Successfully lead expansion motions for new product launches within the install base. • Be recognized internally as the owner of long-term customer growth and partnership strategy. The compensation range for this position is between $280k - $360k OTE (plus equity) depending on experience. Our values: • Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions. • Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building. • Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions. • We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency. Our benefits: Our investment in caring for our employees and their families is a key part of our values and culture at Common Room: • Competitive base compensation with meaningful equity ownership • Health insurance including medical, dental, and vision, HSA and FSA • We pay 100% of your employee premium and 50% of your premium for any dependents • Unlimited Paid Time Off • Paid Company Holidays • Work from home policy including a laptop and support for your home office needs • Monthly Remote Stipend • 401(k) self contribution • Paid Family Leave • Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 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