Comfrt

Design, implement, and manage enterprise security systems, lead threat assessments, and respond to security incidents. | Minimum 5-7 years in cybersecurity engineering, experience with network security, cloud platforms, scripting, and relevant certifications. | About Us: Comfrt is one of the fastest-growing DTC apparel brands in the world, with a social presence that even industry giants envy. Founded just three years ago, we’ve quickly built a reputation for stylish, elevated, and functional clothing designed to deliver unmatched comfort. From subtly weighted hoodies and sweatpants to cozy blankets and even pet hoodies, every Comfrt piece is created to inspire relaxation, support well-being, and promote a positive mindset. About the Job: We are seeking a highly skilled and experienced Senior Cybersecurity Engineer to join our growing Technology team. The ideal candidate will be responsible for designing, implementing, and maintaining robust security systems and protocols to protect our organization's networks, systems, and data. This role requires deep technical expertise, a proactive approach to threat detection and mitigation, and the ability to mentor junior team members. Key Responsibilities: Security Architecture and Design Design, implement, and manage enterprise-wide security architecture, ensuring alignment with business objectives and regulatory requirements (e.g., NIST, ISO 27001, PCI-DSS). Evaluate, recommend, and deploy new security technologies and tools, including SIEM, EDR, SASE, intrusion detection/prevention systems (IDS/IPS), and vulnerability scanners. Implement and manage security solutions tailored for a remote work environment, including secure remote access, endpoint security, and data loss prevention (DLP) across distributed endpoints. Work collaboratively with the internal Technology team to review internal architecture and provide recommendations for enhancements, improvements, or threat remediation. Threat and Vulnerability Management Lead efforts in vulnerability assessment, penetration testing, and risk analysis. Develop and execute remediation plans for identified vulnerabilities. Monitor access and conduct regular security audits and reviews. Spearhead communications and coordination with external resources for security evaluations, reviews, and program development. Incident Response and Operations Act as a lead responder for security incidents, including investigation, containment, eradication, and recovery. Develop, maintain, and test the Incident Response plan. Manage and operate security tools and platforms, ensuring optimal performance and tuning to minimize false positives. Compliance and Policy Develop, document, and enforce security policies, standards, and procedures across the organization. Ensure continuous compliance with all relevant security regulations and internal policies. Collaborate with internal stakeholders and external audit teams on security-related initiatives. Mentorship and Leadership Provide technical guidance, mentorship, and training to junior cybersecurity analysts and engineers. Lead cross-functional projects related to security improvements, policy, and infrastructure. Communicate complex security concepts and risks effectively to both technical and non-technical stakeholders. Qualifications: Required: Bachelor's degree in Computer Science, Information Security, or a related field (Master's degree preferred). Minimum of 5-7 years of professional experience in cybersecurity engineering or a similar role. Experience with network security and networking technologies (TCP/IP, SASE, ZTNA) and with system, security, and network monitoring tools. Proven experience with cloud security platforms (e.g., AWS, Azure, GCP) and best practices. Strong practical experience with scripting languages (e.g., Python, Bash) for automation of security tasks. Preferred: Experience architecting and implementing security programs based on ISO 27001/NIST 800-171 frameworks. Experience analyzing and defining threat/vulnerability risk, impact, and likelihood of exploitation. Hands on experience with deployment and configuration of modern security stacks including SIEM, EDR/XDR, and IDS/IPS solutions. Comfortable with employing IaC tools to implement required security infrastructure in a cloud based environment. Previous experience in leading threat hunting initiatives, incident response, and security related items. Preferred Certifications (one or more highly desirable): Certified Information Systems Security Professional (CISSP) Comptia Security+ Certified Cloud Security Professional (CCSP) GIAC certifications (e.g., GSEC, GCIA, GCIH) Why Join Comfrt? Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness. Work in a supportive, creative environment where your ideas and growth are valued. Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment. Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. This role is open to remote candidates in multiple U.S. states. The salary range for this position is $150,000–$170,000 annually. Actual compensation will be determined based on factors such as years of experience, skills, certifications, and geographic location.

Designing, developing, and maintaining scalable data pipelines and architectures to support analytics and machine learning initiatives. | Extensive experience with data engineering, cloud services, data warehousing, and related tools, along with a proven track record of building reliable, scalable data solutions. | About Comfrt: Comfrt is one of the fastest-growing DTC apparel brands in the world, with a social presence that even industry giants envy. Founded just three years ago, we’ve quickly built a reputation for stylish, elevated, and functional clothing designed to deliver unmatched comfort. From subtly weighted hoodies and sweatpants to cozy blankets and even pet hoodies, every Comfrt piece is created to inspire relaxation, support well-being, and promote a positive mindset. About the Role: We are seeking a highly skilled and experienced Senior Data Engineer to join our growing data team. The ideal candidate will be responsible for designing, developing, and optimizing our data pipeline architecture to support our analytics, machine learning, and business intelligence initiatives. This role requires a strong background in big data technologies, cloud infrastructure, and a passion for building robust, scalable, and efficient data solutions. Responsibilities: Data Architecture and Development Design, construct, install, test, and maintain highly scalable data management systems and processing pipelines using cloud-native services (e.g., AWS, GCP, Azure). Develop and optimize ETL/ELT processes to ingest, transform, and load data from various internal and external sources into our data warehouse/data lake. Implement data governance, security, and quality controls across all data pipelines. Ensure data architecture supports the needs of data scientists, analysts, and other business stakeholders. Optimization and Performance Monitor, tune, and optimize data warehouse performance (e.g., Snowflake, BigQuery, Redshift). Troubleshoot and resolve complex data-related issues and performance bottlenecks in the data platform. Drive continuous improvement in data platform reliability, efficiency, and cost management. Collaboration and Mentorship Collaborate closely with data scientists, software engineers, and product managers to understand data requirements and deliver solutions. Define and enforce best practices for data engineering, including coding standards, documentation, and operational procedures. Mentor and guide junior data engineers, fostering a culture of technical excellence and continuous learning. Required Qualifications: Experience Bachelor's or Master's degree in Computer Science, Engineering, or a related quantitative field. 5+ years of professional experience in data engineering, software engineering, or a related role focused on data infrastructure. Proven experience designing and building production-grade, highly reliable, and scalable data pipelines. Technical Skills Expert proficiency in SQL and at least one high-level programming language (e.g., Python, Scala, Java). Deep expertise with major cloud platforms (AWS, GCP, or Azure), specifically their data and storage services (e.g., S3, Google Cloud Storage, Azure Data Lake Storage). Solid experience with modern data warehousing solutions (e.g., Snowflake, Google BigQuery, Amazon Redshift). Experience with workflow orchestration tools (e.g., Apache Airflow, Dagster). Familiarity with distributed data processing frameworks (e.g., Apache Spark, Dask). Experience with version control systems (e.g., Git). Experience with AI tools(Claude, Vertex AI, Gemini) Preferred Qualifications Experience with stream processing technologies (e.g., Apache Kafka, Kinesis, Pub/Sub). Exposure to GenAI Integration with development process Knowledge of data modeling techniques (e.g., 3NF, Dimensional Modeling). Familiarity with machine learning pipelines (MLOps). Experience with infrastructure-as-code tools (e.g., Terraform, CloudFormation). Experience/Familiarity with D2C/E-Commerce Domain Key Competencies: Problem-Solving: Exceptional analytical and problem-solving skills with a high degree of attention to detail. Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences. Ownership: A proactive mindset and a strong sense of ownership over the data platform and its integrity. Why Join Comfrt? Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness. Work in a supportive, creative environment where your ideas and growth are valued. Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment. Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. This role is open to remote candidates in multiple U.S. states. The salary range for this position is $160,000–$180,000 annually. Actual compensation will be determined based on factors such as years of experience, skills, certifications, and geographic location.

Provide advanced technical support, manage deployment and security of endpoints, and lead IT projects for a remote workforce. | Extensive experience with endpoint management, automation, security protocols, and supporting remote and retail environments, with a focus on MacOS, Windows, and Android systems. | About Comfrt: Comfrt is one of the fastest-growing DTC apparel brands in the world, with a social presence that even industry giants envy. Founded just three years ago, we’ve quickly built a reputation for stylish, elevated, and functional clothing designed to deliver unmatched comfort. From subtly weighted hoodies and sweatpants to cozy blankets and even pet hoodies, every Comfrt piece is created to inspire relaxation, support well-being, and promote a positive mindset. About the Role: We are seeking a self-motivated and well-versed Senior IT Support Specialist to join our growing Technology team. The ideal candidate will be responsible for assisting our internal employees with day-to-day break/fix issues, deploying new hardware, configuring applications and policies for deployment to the fleet, and assisting in larger company-wide initiatives. This role requires a systems-level mindset, an enthusiastic approach to problem-solving, and the ability to provide seamless, high-quality support to a diverse, remote workforce. This specialist will serve as an escalation point for complex technical issues and drive improvements in our IT service delivery. Key Responsibilities: Retail Technology Management: Provide comprehensive support for retail store technology and deployments, including Point-of-Sale (POS) systems, network infrastructure, and other in-store hardware. Endpoint Management: Manage, maintain, and optimize our fleet using Microsoft Intune and MacOS MDM platforms (Mosyle). Ensure device compliance and security across all endpoints. Automation and Deployment: Oversee application packaging, patching, and deployment strategies utilizing desktop automation utilities and scripting to enhance efficiency and maintain consistency. Cloud Productivity Suite Administration: Administer and maintain core collaboration and communication platforms, including Google Workspace and Microsoft 365. Identity and Access Management (IAM): Manage and maintain the Single Sign-On (SSO) Okta platform, handle user account lifecycle administration, and ensure robust security protocols, including Multi-Factor Authentication (MFA). Tier 3 Technical Support: Act as the primary escalation point for complex, advanced technical issues involving Mac, Windows, and Android operating systems, ensuring rapid resolution and minimal disruption. Remote Workforce Support: Develop and implement strategies to provide superior and scalable technical support for a remote and distributed workforce, leveraging remote tools and standardized processes. Documentation and Training: Create and maintain high-quality technical documentation (e.g., knowledge base articles, runbooks) and train junior team members or end-users on new technologies and procedures. Skills and Qualifications: Platform Expertise: Deep proficiency and advanced troubleshooting skills across Mac, Windows, and Android operating systems in an enterprise environment. Modern Deployment: Extensive experience with configuration profiles, policy enforcement, and implementing zero-touch deployment methodologies in a Mobile Device Management (MDM) environment. IT Automation: Strong scripting capabilities using languages such as PowerShell, Bash, or Python to automate repetitive tasks, manage configurations, and improve operational efficiency. Security and Identity Mastery: Mastery of Identity Management (IdP) systems (e.g., Okta, Azure AD) and a thorough understanding of security protocols, including SSO, SAML, OAuth, and MFA implementation. Project Leadership: Proven ability to manage hardware refreshes, OS migrations, and IT infrastructure projects from planning through execution and deployment. Networking Fundamentals: Solid understanding of basic networking principles (TCP/IP, DNS, DHCP, VPN) and the ability to troubleshoot connectivity issues across local and remote environments. Experience Requirements: 5+ years of progressive experience in technical support, systems administration, or a similar role, with a focus on advanced endpoint and cloud administration. Direct, hands-on experience in retail technology deployment, support, and maintenance, particularly with POS and in-store networking solutions. Hands-on expertise and certification (preferred) with Microsoft Intune and dedicated experience with a major MacOS MDM platform (e.g., Jamf, Kandji). Proven track record supporting and securing a geographically diverse and remote workforce at scale. Demonstrated experience in a Tier 3 support capacity, handling major escalations and complex systems issues. Why Join Comfrt? Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness. Work in a supportive, creative environment where your ideas and growth are valued. Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment. Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. This role is open to remote candidates in multiple U.S. states. The salary range for this position is $80,000–$100,000 annually. Actual compensation will be determined based on factors such as years of experience, skills, certifications, and geographic location.

Design, develop, and maintain full-stack, cloud-native applications and microservices, automating processes and supporting high-growth e-commerce systems. | 5+ years of full stack development experience, deep knowledge of cloud platforms, microservices, GraphQL, and infrastructure-as-code tools. | About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. As we continue to grow, we’re seeking a rockstar Senior Full Stack Software Engineer to join our team and contribute to our vision. Role Overview: We’re looking for a Senior Full Stack Software Engineer with deep experience in microservices and full stack applications. You'll play a key role in building autonomous processes, TDD, and work with a high volume of data. This is a hands-on role ideal for someone who’s passionate about working with multiple system integrations, microservices and state of the art technology. What You’ll Do Design, build, and maintain end-to-end solutions using modern full-stack technologies. Develop and integrate with the Shopify GraphQL API to automate storefront and back-office operations. Build and deploy serverless functions and microservices using Node.js on AWS or Google Cloud Platform (GCP). Automate infrastructure with Terraform or similar Infrastructure-as-Code (IaC) tools. Identify and streamline inefficient processes using automation and tooling. Collaborate with product, operations, and design teams to ship features quickly in a startup-paced environment. Architect scalable solutions to support high-growth e-commerce systems and internal tools. Key Responsibilities Lead the development of new features across frontend and backend systems. Write clean, testable, and maintainable code across multiple services and deployments. Contribute to DevOps and CI/CD workflows, especially in cloud-native environments. Own projects from ideas through deployment and monitoring. Mentor junior developers and provide guidance on technical direction. Tech Stack You’ll Work With Languages: JavaScript/TypeScript (Node.js), possibly Python or Go AI: Experienced with config-driven AI environments that leverage CLI tools to automate complex development tasks, bonus if leveraged MCPs to give AI platforms such as Claude Code a persistent bridge to external data APIs: Shopify GraphQL Admin & Storefront APIs Cloud: AWS (Lambda, DynamoDB, S3, API Gateway) or GCP (Cloud Functions, Firestore, Pub/Sub), Kubernetes a plus IaC: Terraform, CloudFormation, SST, or Pulumi Architecture: Event-driven systems, serverless microservices, REST and GraphQL APIs Dev Tools: GitHub, Docker, CI/CD (GitHub Actions, CircleCI), Postman What We’re Looking For 5+ years of professional full stack development experience, preferably in startup or high-growth environments. Deep experience with cloud services (AWS or GCP). Proven ability to build and maintain serverless architectures and microservices. Strong background in working with GraphQL APIs, especially Shopify’s ecosystem. Experience automating business processes or internal operations with code. Solid grasp of infrastructure-as-code tools like Terraform. Comfortable with ambiguity and wearing multiple hats in a startup setting. Strong communication skills and a collaborative mindset. Nice-to-Haves Experience with Shopify liquid, headless and app development Prior work in the e-commerce or retail tech space Familiarity with observability tools (e.g., Datadog, CloudWatch, Stackdriver) Why Join Comfrt? Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness. Work in a supportive, creative environment where your ideas and growth are valued. Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment. Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. This role is open to remote candidates in multiple U.S. states. The salary range for this position is $150,000–$170,000 annually. Actual compensation will be determined based on factors such as years of experience, skills, certifications, and geographic location.

Lead the development and execution of brand strategy, storytelling, and community engagement to build a culturally relevant and commercially successful brand. | Requires 8+ years in brand strategy or marketing, experience in high-growth DTC environments, and a proven ability to scale brands and leverage social platforms. | About Comfrt Comfrt is one of the fastest-growing lifestyle brands in the U.S., rooted in mental wellness and community. We’re redefining what comfort feels like — not just what it looks like — through thoughtfully designed apparel and a community-first approach to growth. About the Role We are looking for a visionary Director of Brand Strategy to be the foundational architect of our brand. This isn't just about setting a vision—it's about building the operating system for how our brand wins. You are a strategic powerhouse who thrives on hands-on execution, capable of moving from 30,000-foot strategy to daily tactical deployment. You will be the ultimate owner of our brand narrative, community connection, and cultural relevance, ensuring every touchpoint delivers outsized, commercially impactful results. Job Responsibilities Brand Architecture & Scale • Define and own the end-to-end brand strategy, roadmap, and core positioning across all consumer touchpoints. • Translate ambitious business targets into clear, compelling, and disruptive brand narratives. • Establish brand guardrails while aggressively championing fast-paced experimentation, iteration, and growth Instill brand consistency while aggressively championing fast-paced experimentation and growth hacks. Cultural Storytelling & Connection • Lead the creation of storytelling that fosters deep emotional attachment and measurable community loyalty. • Articulate the brand’s distinct voice, values, and cultural point of view to cut through the noise. • Engineer narratives that resonate authentically with our core community and convert new audiences. Community-as-Product • Champion a community-first approach, treating community as the primary lever for brand expansion. • Serve as the brand’s connective tissue, collaborating closely with Product, Growth, Retention & Loyalty, Social, and CX teams to drive genuine two-way engagement. • Identify, activate, and mobilize brand advocates, creators, and key cultural moments for maximum impact. High-Impact Collaborations • Drive and execute brand collaborations—from identifying authentic partners to overseeing swift, high-visibility launch strategies. • Ensure all partnerships are authentic, additive to our core identity, and culturally aligned. • Move quickly from opportunity to execution without sacrificing brand integrity Creative Command & Social Velocity • Bring a strong, entrepreneurial creative eye to brand campaigns, social content, and experimental channels. • Partner with Creative to move ideas from concept to consumer-ready execution at speed. • Ensure social platforms are a high-fidelity expression of the brand, not just a distribution arm. Performance & Optimization • Define and track brand health metrics, community engagement, and cultural impact • Balance long-term brand building with short-term commercial performance • Manage budgets efficiently while maximizing creative and cultural ROI Requirements: • 8+ years of hands-on brand strategy or brand marketing experience, ideally within the apparel space. • Non-negotiable: Proven track record operating and scaling a brand in a high-growth, high-ambiguity DTC environment. • A true builder: You balance high-level strategic thought with the willingness to roll up your sleeves and execute tactical sprints. • Expert fluency in community-driven marketing and leveraging social platforms as brand engines. • Demonstrated success in developing and launching impactful brand storytelling and scaling collaborations. • Entrepreneurial by nature, highly collaborative, and deeply comfortable making critical decisions with imperfect information. Why Join Comfrt? • Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness. • Work in a supportive, creative environment where your ideas and growth are valued. • Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! • Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment. Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. This role is open to remote candidates in multiple U.S. states. The salary range for this position is $120,000–$140,000 annually. Actual compensation will be determined based on factors such as years of experience, skills, certifications, and geographic location. 1fafU1bZ8D

Lead brand strategy, storytelling, community engagement, and collaborations to build and scale the brand. | Over 8 years of brand strategy or marketing experience, with proven success in high-growth environments, community-driven marketing, and brand storytelling. | About Comfrt Comfrt is one of the fastest-growing lifestyle brands in the U.S., rooted in mental wellness and community. We’re redefining what comfort feels like — not just what it looks like — through thoughtfully designed apparel and a community-first approach to growth. About the Role We are looking for a visionary Director of Brand Strategy to be the foundational architect of our brand. This isn't just about setting a vision—it's about building the operating system for how our brand wins. You are a strategic powerhouse who thrives on hands-on execution, capable of moving from 30,000-foot strategy to daily tactical deployment. You will be the ultimate owner of our brand narrative, community connection, and cultural relevance, ensuring every touchpoint delivers outsized, commercially impactful results. Job Responsibilities Brand Architecture & Scale Define and own the end-to-end brand strategy, roadmap, and core positioning across all consumer touchpoints. Translate ambitious business targets into clear, compelling, and disruptive brand narratives. Establish brand guardrails while aggressively championing fast-paced experimentation, iteration, and growth Instill brand consistency while aggressively championing fast-paced experimentation and growth hacks. Cultural Storytelling & Connection Lead the creation of storytelling that fosters deep emotional attachment and measurable community loyalty. Articulate the brand’s distinct voice, values, and cultural point of view to cut through the noise. Engineer narratives that resonate authentically with our core community and convert new audiences. Community-as-Product Champion a community-first approach, treating community as the primary lever for brand expansion. Serve as the brand’s connective tissue, collaborating closely with Product, Growth, Retention & Loyalty, Social, and CX teams to drive genuine two-way engagement. Identify, activate, and mobilize brand advocates, creators, and key cultural moments for maximum impact. High-Impact Collaborations Drive and execute brand collaborations—from identifying authentic partners to overseeing swift, high-visibility launch strategies. Ensure all partnerships are authentic, additive to our core identity, and culturally aligned. Move quickly from opportunity to execution without sacrificing brand integrity Creative Command & Social Velocity Bring a strong, entrepreneurial creative eye to brand campaigns, social content, and experimental channels. Partner with Creative to move ideas from concept to consumer-ready execution at speed. Ensure social platforms are a high-fidelity expression of the brand, not just a distribution arm. Performance & Optimization Define and track brand health metrics, community engagement, and cultural impact Balance long-term brand building with short-term commercial performance Manage budgets efficiently while maximizing creative and cultural ROI Requirements: 8+ years of hands-on brand strategy or brand marketing experience, ideally within the apparel space. Non-negotiable: Proven track record operating and scaling a brand in a high-growth, high-ambiguity DTC environment. A true builder: You balance high-level strategic thought with the willingness to roll up your sleeves and execute tactical sprints. Expert fluency in community-driven marketing and leveraging social platforms as brand engines. Demonstrated success in developing and launching impactful brand storytelling and scaling collaborations. Entrepreneurial by nature, highly collaborative, and deeply comfortable making critical decisions with imperfect information. Why Join Comfrt? Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness. Work in a supportive, creative environment where your ideas and growth are valued. Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment. Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. This role is open to remote candidates in multiple U.S. states. The salary range for this position is $120,000–$140,000 annually. Actual compensation will be determined based on factors such as years of experience, skills, certifications, and geographic location.

Define and execute brand strategy, storytelling, community engagement, and collaborations to grow the brand and cultural relevance. | 8+ years in brand strategy or marketing, proven success in high-growth DTC environments, expertise in social platforms and brand storytelling, entrepreneurial and collaborative mindset. | About Comfrt Comfrt is one of the fastest-growing lifestyle brands in the U.S., rooted in mental wellness and community. We’re redefining what comfort feels like — not just what it looks like — through thoughtfully designed apparel and a community-first approach to growth. About the Role We are looking for a visionary Director of Brand Strategy to be the foundational architect of our brand. This isn't just about setting a vision—it's about building the operating system for how our brand wins. You are a strategic powerhouse who thrives on hands-on execution, capable of moving from 30,000-foot strategy to daily tactical deployment. You will be the ultimate owner of our brand narrative, community connection, and cultural relevance, ensuring every touchpoint delivers outsized, commercially impactful results. Job Responsibilities Brand Architecture & Scale Define and own the end-to-end brand strategy, roadmap, and core positioning across all consumer touchpoints. Translate ambitious business targets into clear, compelling, and disruptive brand narratives. Establish brand guardrails while aggressively championing fast-paced experimentation, iteration, and growth Instill brand consistency while aggressively championing fast-paced experimentation and growth hacks. Cultural Storytelling & Connection Lead the creation of storytelling that fosters deep emotional attachment and measurable community loyalty. Articulate the brand’s distinct voice, values, and cultural point of view to cut through the noise. Engineer narratives that resonate authentically with our core community and convert new audiences. Community-as-Product Champion a community-first approach, treating community as the primary lever for brand expansion. Serve as the brand’s connective tissue, collaborating closely with Product, Growth, Retention & Loyalty, Social, and CX teams to drive genuine two-way engagement. Identify, activate, and mobilize brand advocates, creators, and key cultural moments for maximum impact. High-Impact Collaborations Drive and execute brand collaborations—from identifying authentic partners to overseeing swift, high-visibility launch strategies. Ensure all partnerships are authentic, additive to our core identity, and culturally aligned. Move quickly from opportunity to execution without sacrificing brand integrity Creative Command & Social Velocity Bring a strong, entrepreneurial creative eye to brand campaigns, social content, and experimental channels. Partner with Creative to move ideas from concept to consumer-ready execution at speed. Ensure social platforms are a high-fidelity expression of the brand, not just a distribution arm. Performance & Optimization Define and track brand health metrics, community engagement, and cultural impact Balance long-term brand building with short-term commercial performance Manage budgets efficiently while maximizing creative and cultural ROI Requirements: 8+ years of hands-on brand strategy or brand marketing experience, ideally within the apparel space. Non-negotiable: Proven track record operating and scaling a brand in a high-growth, high-ambiguity DTC environment. A true builder: You balance high-level strategic thought with the willingness to roll up your sleeves and execute tactical sprints. Expert fluency in community-driven marketing and leveraging social platforms as brand engines. Demonstrated success in developing and launching impactful brand storytelling and scaling collaborations. Entrepreneurial by nature, highly collaborative, and deeply comfortable making critical decisions with imperfect information. Why Join Comfrt? Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness. Work in a supportive, creative environment where your ideas and growth are valued. Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment. Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. This role is open to remote candidates in multiple U.S. states. The salary range for this position is $120,000–$140,000 annually. Actual compensation will be determined based on factors such as years of experience, skills, certifications, and geographic location.

Manage community engagement across social platforms, lead and mentor a team, and collaborate with cross-functional teams to ensure brand consistency and community safety. | Over 5 years of experience in community management or social media, proven team leadership, proficiency with social media tools, and experience with Shopify and creator collaborations. | About Comfrt Comfrt is a community-led lifestyle brand built on emotional connection, intention, and presence. Every interaction — from a DM to a delivery update — shapes how people feel about the brand. Our community isn’t passive. They ask questions, share stories, give feedback, and trust us to respond with care. This role exists to protect that trust at scale. About the Role The Social Media Community Manager owns all community-facing communication across social platforms while leading and managing a team of Social Media Community Representatives. This role sits at the intersection of primarily social and secondarily customer experience, and operations, ensuring every interaction feels friendly, timely, and aligned with Comfrt’s core values. You’ll be responsible not only for day-to-day community engagement, but also for team leadership, tooling, workflows, and cross-functional collaboration with Customer Service, E-commerce, Marketing, and Operations. Responsibilities Community Management & Social Engagement Own all inbound and outbound community engagement across social platforms, including DMs, comments, replies, and story interactions. Ensure consistent, empathetic, and brand-aligned responses across all channels. Moderate conversations to maintain a safe, respectful, and inclusive community environment. Escalate sensitive, high-risk, or PR-related issues appropriately. Team Leadership & Operations Lead, manage, and mentor a team of 12 Community Representatives. Set response standards, tone-of-voice guidelines, escalation protocols, and SLAs. Oversee scheduling, coverage, quality control, and performance management. Train new hires and continuously upskill the team on brand voice, tools, and platform updates. Platform & Tool Proficiency Manage community workflows using Sprout Social (or similar tools) to ensure organized inbox management and timely responses. Actively operate across Instagram, TikTok, YouTube, and Meta platforms. Stay current on platform moderation tools, community features, and best practices. Whitelisting & Paid Social Support Manage creator and influencer whitelisting across Meta, TikTok, and YouTube. Coordinate permissions, access, and troubleshooting with creators and internal paid teams. Ensure whitelisted content aligns with brand standards and campaign objectives. Customer Experience & Cross-Functional Collaboration Work closely with the Customer Service team to align messaging, resolve issues, and ensure seamless handoffs between social and CX. Partner with E-commerce and Operations teams to address order-related questions, shipping delays, and inventory updates. Use Shopify to reference orders, customer data, and purchase history when supporting the community. Collaborate with Flexport and internal logistics partners to understand shipping timelines, delays, and fulfillment issues that impact community conversations. Reporting, Insights & Optimization Monitor response times, sentiment, volume, and recurring issues across platforms. Deliver weekly and monthly reports on community health, trends, and key pain points. Surface insights from the community to inform product feedback, CX improvements, and marketing strategy. Required Experience/Qualifications 5+ years of experience in community management, social media, or customer experience roles. Proven experience managing and leading a team (10+ direct reports preferred). Hands-on experience with Shopify for order management and customer support. Strong proficiency with Meta, TikTok, YouTube, and community management tools like Sprout Social. Experience managing creator whitelisting and collaborating with paid media teams. Exceptional written communication skills with emotional intelligence and brand awareness. Ability to manage high-volume community engagement while maintaining quality and empathy. Who You Are You see community as both a relationship and an operation. You lead with empathy, but you’re structured, organized, and decisive. You’re calm under pressure and confident handling sensitive situations publicly and privately. You care deeply about how people feel — and how systems support that feeling at scale. You take pride in being the voice and protector of the brand. Why this Role Matters Community is often where problems surface first and where trust is either built or broken. This role ensures Comfrt shows up consistently, thoughtfully, and responsibly no matter the platform, volume, or situation. You won’t just manage conversations. You’ll help manage the Comfrt social experience. Why Join Comfrt? Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness. Work in a supportive, creative environment where your ideas and growth are valued. Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment. Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Manage brand protection monitoring and takedown processes across marketplaces and social media platforms, collaborate with legal and marketing teams, and report on fraud mitigation and brand safety. | Bachelor's degree with 3-5 years of brand protection or intellectual property experience, strong knowledge of social media platforms and reporting tools, excellent writing skills, and ability to lead and manage multiple priorities. | About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. Role Overview: The Senior Brand Protection Manager will be responsible for identifying, monitoring, and mitigating instances of online fraud, scams, and intellectual property infringement. You will manage tools like Corsearch, Red Points, and other monitoring platforms to detect fraudulent activities, issue takedowns, and report outcomes. Your role will be pivotal in maintaining our brand’s reputation and ensuring a secure experience for our customers. You will liaise with social media platforms and across department heads to coordinate efforts to protect our brand and our customers from fraudulent activity, streaming processes and leveraging technology. Key Responsibilities Monitoring and Detection • Manage all reporting and takedowns for Marketplaces, Third Party Domains and Social Media Platforms • Oversee BP team / roles / Protection platform(s) ownership • Bustem - monitoring / takedown platform • IPPC - TikTok reporting platform • Meta reporting/ takedown • YT - reporting/ takedown • Snapchat - reporting/ takedown • Oversee BP platforms to monitor digital channels for scam websites, fraudulent ads, and content duplication. • Regularly scan Shopify, social media platforms, paid search ads, and marketplaces for infringements and fraudulent activities. • Stay updated on emerging fraud trends and patterns impacting e-commerce businesses. Enforcement and Takedowns • Execute takedown procedures for scam and fraudulent websites, ads, and listings. • Collaborate with legal teams to ensure compliance with intellectual property rights and fraud prevention regulations. • Liaise with platform support teams to escalate unresolved or persistent issues. Reporting and Communication • Develop comprehensive reports on fraudulent activity, enforcement actions, and brand protection KPIs. • Provide regular updates to stakeholders, including senior management, on threats and mitigation progress. • Create and maintain documentation of processes, best practices, and outcomes for continuous improvement. Collaboration and Advocacy • Work closely with marketing, legal, and operations teams to align brand protection efforts with broader business goals as well as point of contact at each of the social media platforms. • Advocate for customer awareness by supporting the creation of educational content on identifying scams. • Partner with external agencies and technology providers to optimize monitoring and enforcement capabilities. • Create and schedule engaging social media content across platforms (Meta, TikTok) aligned with brand voice and marketing objectives • Assist in developing and executing social media campaigns from conception to analysis • Manage content calendar and ensure timely delivery of all planned content • Create and edit short-form video content optimized for each platform • Write compelling social media copy that drives engagement and action • Monitor and capitalize on trending topics and real-time marketing opportunities Reporting • Create monthly reports to show rate of take downs and risk to the business • Monitor performance of tools e.g Corsearch Required Qualifications • Bachelor's degree in Marketing, Communications, or related field • 3-5 years of experience in brand protection and or intellectual property • Understanding of social platforms including Meta, YouTube, Snapchat and TikTok • Strong writing and editing skills with excellent attention to detail Desired Skills & Attributes • Understanding of Trademark infringement and copyright infringement • Strong project management and organizational skills • Ability to work in a fast-paced environment and manage multiple priorities • Eye for detail and nuances to showcase how our brand is being duplicated • Strong problem-solving abilities and initiative • Team player mentality with excellent communication skills • Understand the nuances involved in reporting scam/fraud sites and translate to marketplaces, social media platforms and shopify • Team leadership mentality and initiative to take ownership Platform Experience • Sproutsocial • Shopify • Meta, Tiktok, Snapchat, YT • Zendesk, Gorgias • Brand protection sites Location: This is a fully remote position located within the US. unUHSCNi30