Comfrt

Ensure quality and usability of mobile apps and backend services through manual and automated testing, collaborating closely with engineering and product teams. | 5-7 years QA experience with mobile automation frameworks, API testing in TypeScript, mobile accessibility testing, and strong communication skills. | About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. About the Job: As our Senior QA Engineer, you are responsible for ensuring the quality, reliability, and usability of Comfrt's mobile app portfolio and its supporting backend services. Our apps span wellness experiences (including gamified features like streaks, challenges, and rewards) as well as Shopify-powered eCommerce. You will split your time between manual testing of app functionality and building and maintaining automated tests to streamline QA coverage and regression protection. You will work closely with engineering, product, and design teams to test new features, identify edge cases, and validate that changes perform well across iOS and Android devices and through the full customer experience. Responsibilities: • Own and execute end-to-end manual testing of new features, content updates, and integrations across the mobile app • Design, develop, and maintain automated UI test scripts using mobile automation tooling • Create detailed test plans, test cases, and acceptance criteria based on product specs • Perform cross-platform testing across iOS and Android to ensure consistent behavior and UX • Validate accessibility compliance against WCAG 2.2 AA standards on iOS and Android, including testing with native screen readers (VoiceOver, TalkBack) • Write and execute API tests against our serverless backend, including REST and GraphQL endpoints • Proactively identify, document, and track bugs and edge cases through to resolution • Collaborate with developers to understand how features are built and how best to test them • Maintain testing coverage for high-impact user journeys across all apps, including wellness flows, gamification mechanics (streaks, rewards, challenges), and eCommerce flows such as cart, checkout, and post-purchase • Own and improve regression test processes for every release cycle • Contribute to QA documentation, reporting, and test environment management Requirements: • 5-7 years of experience in Quality Assurance or Software Testing within a mobile or digital product environment • Hands-on experience with mobile test automation frameworks such as Maestro, Detox, or Appium • Solid understanding of manual testing methodologies, test case design, and bug tracking • Experience testing React Native applications on iOS and Android • Experience writing and executing API tests, including REST and GraphQL, using TypeScript • Proficiency in TypeScript • Familiarity with Git and collaborative version control workflows • Experience using AI tools to accelerate test development, exploratory testing, and QA workflows • Strong attention to detail with the ability to think critically about edge cases and user flows • Excellent communication skills and ability to work cross-functionally with engineering, product, and design teams • Experience with mobile accessibility testing, including manual testing with VoiceOver and TalkBack and auditing with platform tools such as Xcode Accessibility Inspector and Android Accessibility Scanner • Experience with bug tracking and project management tools Preferred Qualifications • Experience testing against serverless, cloud-native backend architectures • Experience testing Shopify-powered mobile or eCommerce experiences • Experience testing gamified product features such as streaks, progression systems, animations, or reward logic • Familiarity with CI/CD pipelines and integrating automated tests into deployment workflows • Experience with cloud-based device testing platforms • Familiarity with load or performance testing tools • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience Why Join Comfrt? • Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness. • Work in a supportive, creative environment where your ideas and growth are valued. • Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! • Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment. Comfort is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Lead product development organization to scale processes and drive product excellence from concept through commercialization. | 15+ years in product development or operations in apparel or consumer goods with leadership experience in high-growth teams. | About Comfrt: Comfrt LLC is the fastest growing ecommerce brand built on a mission to support mental health and create everything comfortable for an easy, stress-free, cozy lifestyle, we are obsessed with our customer and dedicated to building the ultimate comfort brand ecosystem. About the Role: The Senior Director of Product Development will lead the Product Development organization across apparel and lifestyle categories, overseeing Directors, Product Managers, Developers and Coordinators. This leader will be responsible for scaling process, elevating team capability, driving product excellence, and ensuring seamless execution from design vision through production readiness.This leader will play a critical role in shaping the future product vision of the brand through a deep understanding of the modern premium casual, athletic, and sportswear customer. This role requires a strategic operator and strong people leader who can balance innovation, speed, quality, margin, and business growth in a fast-paced global environment. The ideal candidate has a strong eye for trend, understands the intersection of fashion, function, and culture, and can identify meaningful white space opportunities within the market. This person must be highly connected to evolving consumer behavior, trend shifts, silhouette evolution, fabric innovation, and competitive landscape across casual sportswear and athleisure. The ideal candidate is highly collaborative, detail-oriented, solutions-driven, and thrives in building high-performing teams and scalable systems. In addition to strong trend and product instincts, this leader must be an exceptional operator capable of scaling teams, improving process, driving product excellence, and ensuring seamless execution from concept through commercialization. Key Responsibilities: Team Leadership & Organizational Development Lead, coach, and develop a high-performing Product Development organization, including Directors, Product Managers, Developers and Coordinators. Build strong team structure, clear ownership, accountability, and scalable workflows across categories and business channels. Develop talent and succession planning to strengthen organizational capability and long-term growth. Foster a culture of collaboration, urgency, operational excellence, and continuous improvement. Mentor teams to focus on delivering business impact, not simply timelines. Product Development Strategy & Execution Own end-to-end product development execution from concept through commercialization across apparel and lifestyle categories. Identify emerging trends, customer behaviors, and market white space opportunities across casual sportswear, activewear, and lifestyle categories. Partner closely with Creative, Merchandising and Design to develop category-driving product strategies and commercially impactful big ideas. Maintain strong awareness of competitive landscape, market shifts, fabric innovation, silhouette trends, and consumer insights. Partner closely with Design, Merchandising, Sourcing, Technical Design, Production, Planning, and Quality teams to bring product vision to life. Ensure product meets brand standards for quality, fit, performance, cost, margin, and customer expectations. Drive process optimization and operational rigor to improve speed-to-market, communication, and execution consistency. Lead cross-functional milestone management and seasonal calendar execution. Product Excellence & Quality Establish best-in-class product development standards, SOPs, and commercialization processes. Identify risks early and proactively solve development, quality, fit, and production challenges. Partner with sourcing and manufacturing teams to elevate vendor capability, innovation, and execution. Ensure product integrity through strong development, testing, wear trials, and quality assurance processes. Business & Cross-Functional Partnership Partner with executive leadership on product strategy, category growth opportunities, and organizational scaling. Collaborate closely with merchandising and planning teams to align product decisions with business goals, inventory strategy, margin targets, and customer demand. Support quarterly and seasonal planning processes, ensuring teams are focused on the highest-impact initiatives. Use customer insights, market trends, competitive analysis, and data to inform product and process decisions. Operational Leadership Drive scalable systems, tools, reporting, and workflow management across the development organization. Improve visibility, accountability, and communication across cross-functional teams and global partners. Balance innovation, speed, quality, and profitability while operating in a high-growth environment. Lead by example as a hands-on operator willing to solve problems and support teams where needed. Skills & Qualifications Experience 15+ years of experience in Product Development, Product Management, or Product Operations within apparel, retail, or consumer goods. Proven experience leading fast pace, lean product development organizations in high-growth environments. Experience managing and leading Directors, Product Managers, and cross-functional teams. Strong understanding of apparel product creation, commercialization, fit, materials, quality, costing, sourcing, and production processes. Experience working across DTC, retail, wholesale, and global business channels preferred. Strong eye for product, silhouette, fabric, color, and trend relevance within the active/lifestyle market. Premium, fashion, activewear, or lifestyle brand experience strongly preferred. Leadership Proven ability to coach, develop, and elevate teams and organizational capability. Strong servant-leadership mindset with the ability to influence through collaboration and trust. Comfortable operating both strategically and tactically in a fast-moving environment. Excellent communication, prioritization, and decision-making skills. Business & Operational Acumen Strong understanding of margin management, calendar management, inventory flow, and operational scaling. Highly analytical with the ability to use data and customer insights to drive decisions. Demonstrated success improving processes, driving efficiency, and scaling operations. Experience managing complex cross-functional relationships and competing priorities. Core Competencies Strategic Thinking Product Excellence Team Leadership & Coaching Cross-Functional Collaboration Process Optimization Quality & Commercialization Expertise Operational Rigor Problem Solving Customer-Centric Mindset Agility & Adaptability Why Join Comfrt? Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness. Work in a supportive, creative environment where your ideas and growth are valued. Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment. Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Develop and maintain high-performance eCommerce experiences using React and TypeScript, collaborating with UX/UI designers and managing design systems. | Requires 5+ years frontend experience with Shopify Headless, GraphQL APIs, AI-assisted coding workflows, and building accessible, responsive eCommerce pages. | About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. About the Job: The position of Senior Front-End Developer at Comfrt has deep experience in Shopify Headless storefront development using React, along with proficiency in Shopify Functions and Git-based workflows. You will play a key role in crafting high-quality, responsive, and performance-optimized eCommerce experiences that drive user engagement and conversions. This is a hands-on role ideal for someone who’s passionate about front-end architecture, Shopify customization, and delivering pixel-perfect UI. Key Responsibilities Develop, maintain, and implement new features across the Shopify Headless storefront, focusing on key pages (homepage, PDP, PLP, cart, and checkout) using React, HTML, Tailwind, SCSS, and TypeScript. Implement and customize Shopify Functions to extend backend logic and commerce behavior Integrate the storefront with external services and APIs, including the Shopify Storefront API (GraphQL), Shopify Admin API (GraphQL), Shopify Metafields, and third-party integrations like Algolia. Act as an engineering partner to UX/UI designers, translating Figma designs into pixel-perfect, performance-optimized, and robust React components, while actively contributing to design critiques to ensure technical feasibility and component reusability early in the product lifecycle. Customize existing Shopify themes and apps to meet business needs Contribute to the evolution and governance of our Storybook-based design system, including architecting new, high-quality React components, establishing comprehensive usage guidelines, and maintaining the source of truth for design tokens across the application. Optimize storefront performance with lazy loading, proper asset management, and code splitting Ensure cross-browser compatibility and mobile responsiveness Uphold the highest standards of web accessibility, ensuring compliance with WCAG 2.1 AA. Debug and resolve technical issues related to front-end development and theme code Maintain and follow coding best practices and documentation standards Requirements: 5+ years of experience in front-end development, with a strong focus on Shopify Headless storefronts Experience working in fast paced start-up, DTC environment, Ecommerce brand Deep proficiency in React, HTML, Tailwind, SCSS, and TypeScript for building and customizing Shopify Headless storefronts Proven experience leveraging agentic coding and AI-assisted development workflows (e.g., Claude, Cursor, GitHub Copilot) to accelerate feature development and maintain high code quality. Direct experience with the Shopify Storefront API (GraphQL) and Shopify Admin API (GraphQL) for data retrieval Experience with modern React state management libraries (e.g., Redux, Context API, Zustand) Familiarity with modern headless deployment frameworks like Shopify Hydrogen/Next.js. Hands-on experience with Shopify Functions to build custom discount, payment, or delivery logic Hands-on experience translating Figma designs into pixel-perfect, responsive web experiences Solid understanding of Git-based workflows and version control best practices Experience implementing and customizing key eCommerce pages including homepage, PDP, PLP, cart, and checkout Strong knowledge of front-end performance optimization techniques such as lazy loading, asset management, and code splitting Familiarity with Shopify apps and the ability to customize or extend their functionality Excellent cross-browser compatibility and mobile responsiveness skills Demonstrated expertise in building and maintaining storefronts that meet WCAG 2.1 AA accessibility standards, including deep experience with semantic HTML and ARIA. Experience working cross-functionally with UX/UI designers, product managers, and backend developers Experience collaborating with QA teams throughout the entire software development life cycle (SDLC), including participating in technical design reviews and assisting with bug resolution. Extensive experience working closely with UI/UX teams to manage seamless design handoffs and ensure accurate implementation of visual specifications. Strong debugging and problem-solving skills related to theme code and front-end issues Commitment to clean code, documentation standards, and development best practices Why Join Comfrt? Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness. Work in a supportive, creative environment where your ideas and growth are valued. Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment. Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Build and maintain automated dashboards to optimize logistics and fulfillment performance. | 3-5+ years in data analytics or operations reporting with proficiency in SQL, BI tools, and Excel. | About Us Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. Role Overview The Operations & Logistics Data Analyst is the data backbone of Comfrt's operational engine, responsible for building, maintaining, and evolving the reporting infrastructure that drives decision making across CX, US Operations, International Operations, and Logistics. This role translates raw data from our 3PL partners, carriers, and internal systems into clear, actionable insights that enable leadership to identify inefficiencies, reduce cost to serve, and optimize performance across every fulfillment touchpoint. By ensuring operational metrics are accurate, accessible, and connected to business outcomes, this role plays a critical part in Comfrt's ability to scale with speed and precision. Key Responsibilities Dashboard Development & Reporting: Build, automate and maintain dashboards across CX performance, domestic and international operations, logistics, and fulfillment cost performance. Develop and automate core reporting. Operations & Logistics Analytics: Analyze fulfillment performance data across 3PLs (Flexport, Passport Global) and carriers to identify cost, efficiency, and quality trends for Supply Chain analytics. Identify emerging operational issues through data before they escalate - proactively flag risks to leadership Monitor inbound supply chain metrics (PO receipt accuracy, vendor performance etc) and support the build out of the cost to serve model, connecting CX, fulfillment, returns, and shipping costs Data Integrity & Process Improvement: Own the quality, accuracy, and consistency of all operational data across reporting systems. Identify gaps in data collection or reporting infrastructure and propose scalable solutions Partner with Data Engineering to evolve the overall data architecture as the business scales into new markets and 3PL relationships CX & Customer Impact Reporting: Build and maintain dashboards for Customer Experience business function covering ticket volume, SLA performance, contact drivers, agent productivity etc Partner with BI and Customer Data Analysts to develop LTV and retention reporting that connects CX resolution quality to repeat purchase rate and customer lifetime value Support conversation intelligence initiatives with Siena to auto cluster ticket themes and surface sentiment trends Build predictive models to forecast ticket volume, return rates, and backlog risk based on order volume, promotions, and product launches Technical Requirements SQL and BI Tools: Strong proficiency in SQL and building reports in BI tools to automate existing manual processes (Looker, PowerBI, Tableau. Experience with Looker and LookML is a bonus Advanced Excel: Advanced Excel and/or Google Sheets skills, including pivot tables, complex formulas, and data modeling Data Feeds and Pipelines: Experience working with 3PL data feeds, WMS systems, or logistics platforms (Flexport, Passport, or similar a plus), and automating manual processes CX Platforms: Familiarity with CX platforms such as Gorgias or Zendesk is a plus. Qualifications 3-5+ years of experience in data analytics, business intelligence, or operations reporting, preferably in ecommerce, retail, or logistics Strong understanding of ecommerce fulfillment operations including inbound, outbound, returns, and carrier performance. Familiarity with CX platforms such as Gorgias or Zendesk is a plus Exceptional ability to tell an easily digestible story from complex analysis and datasets Curious and proactive with an analytical mindset. This candidate does further than reporting - they want to know “why” and how to apply their findings to the business. Self-starter who can manage multiple priorities and deadlines without heavy oversight Why Join Comfrt? Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness. Work in a supportive, creative environment where your ideas and growth are valued. Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment. Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Manage brand protection monitoring and takedown processes across marketplaces and social media platforms, collaborate with legal and marketing teams, and report on fraud mitigation and brand safety. | Bachelor's degree with 3-5 years of brand protection or intellectual property experience, strong knowledge of social media platforms and reporting tools, excellent writing skills, and ability to lead and manage multiple priorities. | About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. Role Overview: The Senior Brand Protection Manager will be responsible for identifying, monitoring, and mitigating instances of online fraud, scams, and intellectual property infringement. You will manage tools like Corsearch, Red Points, and other monitoring platforms to detect fraudulent activities, issue takedowns, and report outcomes. Your role will be pivotal in maintaining our brand’s reputation and ensuring a secure experience for our customers. You will liaise with social media platforms and across department heads to coordinate efforts to protect our brand and our customers from fraudulent activity, streaming processes and leveraging technology. Key Responsibilities Monitoring and Detection • Manage all reporting and takedowns for Marketplaces, Third Party Domains and Social Media Platforms • Oversee BP team / roles / Protection platform(s) ownership • Bustem - monitoring / takedown platform • IPPC - TikTok reporting platform • Meta reporting/ takedown • YT - reporting/ takedown • Snapchat - reporting/ takedown • Oversee BP platforms to monitor digital channels for scam websites, fraudulent ads, and content duplication. • Regularly scan Shopify, social media platforms, paid search ads, and marketplaces for infringements and fraudulent activities. • Stay updated on emerging fraud trends and patterns impacting e-commerce businesses. Enforcement and Takedowns • Execute takedown procedures for scam and fraudulent websites, ads, and listings. • Collaborate with legal teams to ensure compliance with intellectual property rights and fraud prevention regulations. • Liaise with platform support teams to escalate unresolved or persistent issues. Reporting and Communication • Develop comprehensive reports on fraudulent activity, enforcement actions, and brand protection KPIs. • Provide regular updates to stakeholders, including senior management, on threats and mitigation progress. • Create and maintain documentation of processes, best practices, and outcomes for continuous improvement. Collaboration and Advocacy • Work closely with marketing, legal, and operations teams to align brand protection efforts with broader business goals as well as point of contact at each of the social media platforms. • Advocate for customer awareness by supporting the creation of educational content on identifying scams. • Partner with external agencies and technology providers to optimize monitoring and enforcement capabilities. • Create and schedule engaging social media content across platforms (Meta, TikTok) aligned with brand voice and marketing objectives • Assist in developing and executing social media campaigns from conception to analysis • Manage content calendar and ensure timely delivery of all planned content • Create and edit short-form video content optimized for each platform • Write compelling social media copy that drives engagement and action • Monitor and capitalize on trending topics and real-time marketing opportunities Reporting • Create monthly reports to show rate of take downs and risk to the business • Monitor performance of tools e.g Corsearch Required Qualifications • Bachelor's degree in Marketing, Communications, or related field • 3-5 years of experience in brand protection and or intellectual property • Understanding of social platforms including Meta, YouTube, Snapchat and TikTok • Strong writing and editing skills with excellent attention to detail Desired Skills & Attributes • Understanding of Trademark infringement and copyright infringement • Strong project management and organizational skills • Ability to work in a fast-paced environment and manage multiple priorities • Eye for detail and nuances to showcase how our brand is being duplicated • Strong problem-solving abilities and initiative • Team player mentality with excellent communication skills • Understand the nuances involved in reporting scam/fraud sites and translate to marketplaces, social media platforms and shopify • Team leadership mentality and initiative to take ownership Platform Experience • Sproutsocial • Shopify • Meta, Tiktok, Snapchat, YT • Zendesk, Gorgias • Brand protection sites Location: This is a fully remote position located within the US. unUHSCNi30