Comfrt

You would lead purchase order management, SKU creation, and product information integrity while developing a direct report and coordinating product setup through fulfillment. | The role requires at least five years in merchandising or supply chain operations, people management, a related bachelor's degree, ERP proficiency, and advanced Excel. | About Comfrt: Comfrt blends mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing: we strive to build a community where everyone feels supported and seen. About the Role: We are seeking an experienced Merchandising Operations Manager to lead the day-to-day processes that turn approved product and merchandising plans into accurate purchase orders, complete SKU records, and reliable reporting. This hands-on manager owns PO entry and management, SKU creation and integrity, and the development of one direct report, a Merchandise Coordinator. The role partners closely with Merchandising, Product, Sourcing, Production, Supply Chain, Operations, Planning, and eCommerce to keep product information and order details aligned from initial setup through website launch and fulfillment. The ideal candidate combines strong execution with people leadership, clear communication, and the ability to improve processes while coaching a less experienced team member. Key Responsibilities: People Management and Development Manage and develop the Merchandise Coordinator, setting clear priorities, delegating work, and establishing expectations for accuracy, deadlines, and follow-through. Coach and train the direct report on PO entry and management, SKU creation, system integrity, reporting, and cross-functional communication. Conduct regular one-on-ones and performance reviews, provide actionable feedback, and establish development goals that build independent ownership. Review work quality, address skill gaps through structured training, and gradually build the coordinator’s independent ownership; maintain backup coverage for critical processes. Purchase Order Entry and Management Own accurate and timely PO entry in the ERP or order management system based on approved buy plans and confirmed vendor information. Validate style numbers, SKUs, size and color quantities, vendor codes, costs, delivery dates, and shipping terms with Product, Sourcing, and Production before issuing orders. Manage the PO lifecycle from entry and issuance through revisions, shipment tracking, receipt reconciliation, and closure; keep open order records current. Partner with Sourcing and Production to confirm vendor acknowledgments, production milestones, and delivery commitments; flag missing information and delays early. Process approved PO changes, cancellations, and delivery updates with documented approvals and a clear record of revisions; communicate changes to all affected teams. Reconcile ordered, shipped, and received quantities with Supply Chain and relevant partners; investigate discrepancies and coordinate resolution. Cross Functional Collaboration and Communication Partner with Merchandising, Product, Sourcing, Production, Supply Chain, Operations, Planning, and eCommerce to align approved buys, order details, SKU setup, and launch timelines. Provide clear updates on open orders, outstanding decisions, and delivery risks, including the business impact and recommended next steps. Drive proactive follow-up, clarify owners and deadlines, and close outstanding issues without repeated prompting. SKU Creation and Data Integrity Create and maintain SKUs for new styles, colors, and sizes using established naming conventions; validate product attributes and prevent duplicate records. Partner with Operations to ensure SKU records and mappings support accurate inventory tracking, receiving, and fulfillment. Work closely with eCommerce to ensure SKUs and product attributes transfer accurately to the website and map to the correct product variants. Maintain SKU traceability across purchase orders, operational systems, website listings, and inventory records; investigate and resolve mapping discrepancies. Audit product, vendor, cost, and PO data; establish validation controls to prevent errors and maintain consistency across systems. Reporting and Analysis Maintain reports for open POs, production status, incoming inventory, SKU readiness, vendor performance, and on-time delivery. Analyze supply chain, inventory, and sales data to identify risks and recommend actions that support inventory planning and product availability. Translate analysis into clear recommendations for cross-functional partners and leadership; automate recurring reporting where practical. Process Improvement Identify and implement improvements to PO workflows, data accuracy, reporting, and cross-functional handoffs. Document procedures, approval requirements, and reporting logic; support team training and adoption of system improvements. Support ERP and PLM implementations and integrations through data cleanup, workflow requirements, testing, and user training; partner with system owners on accurate product and PO data. Qualifications: Minimum 5 years of relevant experience, with 5-8 years preferred, in merchandising operations, product operations, purchasing, production operations, or supply chain operations. Demonstrated experience managing and developing a direct report, including coaching, training, delegation, goal setting, and performance management. Demonstrated hands-on experience owning PO entry and ongoing management, including revisions, order tracking, and reconciliation. Hands-on experience creating SKUs and managing product master data, including variant setup, system mappings, and data integrity. Proven ability to work collaboratively across Merchandising, Product, Sourcing, Production, Supply Chain, Operations, Planning, and eCommerce. Strong written and verbal communication, with a track record of proactive updates, timely escalation, and consistent follow-through. Advanced Excel skills, including pivot tables, lookup functions, data validation, and reconciliation of large datasets. Proficiency with ERP, inventory, or purchase order management systems and a strong understanding of data validation and system accuracy. Strong analytical judgment and attention to detail; ability to manage a high volume of orders and deadlines independently. Ability to balance hands-on execution with team leadership, prioritize workloads, and remain accountable for the quality and timeliness of team deliverables. Bachelor’s degree in Supply Chain, Business, Business Analytics, Economics, or a related field. Preferred Experience: Apparel, home goods, or e-commerce experience, including overseas vendors and production lead times. Experience with NetSuite, PLM, or similar systems, including implementation, data migration, or workflow improvements. Familiarity with inventory planning and S&OP; experience with SQL, Power BI, Tableau, or workflow automation tools. Why Join Comfrt: Join a purpose-driven team focused on comfort and mental wellness, with the flexibility of a fully remote environment. Benefits include generous paid time off, company-covered health insurance, a 5% 401(k) match, and discounts on Comfrt products. Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Define QA strategy across web and mobile products, lead and mentor QA engineers, set quality standards and tooling with cross-functional partners, and contribute hands-on to release quality. | Requires 7–10 years in QA or software testing, at least two years in a leadership or mentorship role, TypeScript and Playwright automation proficiency, and experience with modern web and mobile architectures. | About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. About the Job: As our Quality Engineering Manager, you will own quality strategy across our Storefront, Internal Apps, and Mobile apps. You will lead a team of QA engineers, mentor them toward stronger technical and strategic practice, and partner with engineering, product, and design leaders to define how Comfrt approaches quality. We have a QA foundation in place, and this is a chance to build on it. We are looking for a highly technical leader who can set direction and stay close enough to the work to credibly guide it, across React-based web frontends, React Native mobile apps, and a serverless microservices backend on AWS. Responsibilities: Strategy & Leadership Define and drive QA strategy across the Storefront, Internal Apps, and Mobile pods, formalizing our practices into clear, documented standards, processes, and ownership Establish quality standards, including release readiness criteria, severity guidelines, and test coverage expectations Partner with engineering, product, and design leaders to embed quality into planning, development, and release Define and report on quality metrics, and use them to guide priorities Team Management & Mentorship Manage, coach, and develop QA engineers Mentor the team on test design, automation, accessibility, and effective use of AI tools Tooling & Process Evaluate and select QA tooling, including test management and bug tracking platforms, and lead its rollout Own test planning, test case, and regression processes across all pods Hands-On Quality Engineering Contribute to and review automated test suites using Playwright and TypeScript Guide API and integration testing for our serverless backend on AWS Partner with engineers on testing our headless, React-based storefront and web applications Drive accessibility testing against WCAG 2.2 AA across web and mobile Step in on complex or high-risk testing and release validation as needed Qualifications: 7–10 years of experience in Quality Assurance or Software Testing within a web, mobile, or digital product environment 2+ years of experience leading, managing, or formally mentoring QA engineers Demonstrated experience defining QA strategy and maturing QA processes Strong technical background, with proficiency in TypeScript and the ability to read, review, and write code alongside engineers Hands-on experience with test automation using Playwright and TypeScript, or similar Working knowledge of React and how modern web applications are built, rendered, and deployed Hands-on experience testing headless or composable eCommerce architectures (experience limited to Liquid theme-based storefronts is not a substitute) Basic understanding of AWS and serverless, microservices-based architectures Solid understanding of manual testing methodologies and test case design Experience writing and executing API tests, including REST and GraphQL Experience with test management platforms and bug tracking tools Experience with accessibility testing against WCAG 2.2 AA Experience using AI tools to accelerate test development and QA workflows Excellent communication skills, with the ability to influence engineering, product, and design leaders Nice to Have: Experience building or maturing a QA function at a high-growth company Experience testing Shopify-powered eCommerce experiences Experience testing React Native applications and with mobile automation frameworks such as Maestro, Detox, or Appium Experience testing gamified product features such as streaks, progression systems, or reward logic Familiarity with CI/CD pipelines and integrating automated tests into deployment workflows Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience Why Join Comfrt? Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness. Work in a supportive, creative environment where your ideas and growth are valued. Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment. Comfort is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Design and maintain NetSuite customizations and integrations with Shopify, Boomi, and 3PL providers to support multi-channel commerce operations. | Requires at least seven years of software development, four years of NetSuite development, two years with Boomi or similar iPaaS, a related bachelor's degree, and strong JavaScript and integration skills. | About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. About the Job: We are seeking a highly motivated and experienced Sr. NetSuite Developer to join our growing technology team. This role is central to building and scaling our enterprise systems as we expand from direct-to-consumer into wholesale and retail channels. You will design, develop, and maintain NetSuite customizations and the integrations that connect NetSuite to our Shopify front end, our Boomi integration platform, and our third-party logistics (3PL) provider. The ideal candidate combines deep SuiteScript development expertise with hands-on Boomi ETL development and a strong understanding of multi-channel commerce operations, and can translate business requirements from our BSA and stakeholders into reliable, well-tested technical solutions. Responsibilities: NetSuite Development & Customization Design, develop, and maintain NetSuite customizations using SuiteScript 2.x (Suitelets, User Event, Scheduled, Map/Reduce, RESTlets), SuiteFlow workflows, and custom records, fields, and forms. Build and optimize saved searches, SuiteAnalytics datasets, and reporting to support Finance, Operations, and Logistics teams. Develop solutions supporting core order-to-cash, procure-to-pay, inventory, and financial processes (GL posting, AR/AP, revenue recognition, COGS, landed cost) across multiple entities and currencies. Follow SDLC best practices for NetSuite development, including sandbox-to-production deployment, SuiteCloud Development Framework (SDF), version control, and code review. Integration Development: Shopify, Boomi & 3PL Design and build integrations between Shopify (our eCommerce front end) and NetSuite, ensuring accurate order capture, inventory sync, fulfillment status, refunds/exchanges, and financial postings. Develop, deploy, and maintain Boomi ETL/iPaaS processes: integration workflows, data mappings, transformations, error handling, retry logic, and monitoring across the enterprise systems landscape. Build and support integrations with our 3PL provider for outbound fulfillment, inbound receipts, inventory reconciliation, and returns, including API- and EDI-based data flows. Monitor integration health, troubleshoot failures end to end (Shopify, Boomi, NetSuite, 3PL), perform root cause analysis, and implement permanent fixes and preventive monitoring. Multi-Channel Expansion Develop the NetSuite and integration capabilities needed to launch and scale new sales channels across wholesale, retail, and online, including channel-specific pricing, order routing, fulfillment, and financial posting rules. Support EDI and B2B requirements for wholesale partners and retail, including order, shipment, and invoice document flows. Partner with the Business Systems Analyst, Finance, and Operations teams to turn channel requirements into scalable technical designs rather than one-off fixes. Testing, Deployment & Support Develop unit and integration test plans for customizations and integrations; support UAT cycles with business stakeholders, including Finance validation of transaction accuracy. Document technical designs, integration data flows, field mappings, and runbooks so solutions are supportable and auditable. Provide production support for NetSuite and integration issues, triaging defects and managing fixes through to resolution. Support data migration efforts, including source-to-target mappings, data loads, and reconciliation during system implementations and channel launches. Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience. 7+ years of software development experience, including 4+ years of hands-on NetSuite development (SuiteScript 2.x, SuiteFlow, SuiteTalk/REST, SDF). 2+ years of development experience with Boomi (processes, mappings, connectors, APIs, error handling) or an equivalent iPaaS/ETL platform with willingness to work in Boomi. Direct experience integrating Shopify (or a comparable eCommerce platform) with NetSuite as the ERP system of record. Experience building and supporting 3PL/WMS integrations, including inventory sync, fulfillment, and returns flows (API and/or EDI). Strong understanding of multi-channel commerce processes (DTC, wholesale, retail) and how channel differences affect order management, inventory, and financial posting in NetSuite. Proficiency with JavaScript, REST/SOAP APIs, JSON/XML, and SQL for data analysis and troubleshooting. Strong understanding of the full software development lifecycle (SDLC) and Agile methodologies (Scrum/Kanban). Excellent analytical, problem-solving, and organizational skills. Exceptional written and verbal communication skills, capable of explaining technical designs and trade-offs to non-technical audiences. Nice to Have: NetSuite certifications (e.g., SuiteCloud Developer II, SuiteFoundation, NetSuite Administrator) or Boomi certifications (e.g., Boomi Professional Developer). Experience with a NetSuite ERP implementation or migration, including go-live cutover and stabilization. Experience with Shopify Plus, Shopify APIs (Admin, webhooks), and metafield-driven order routing logic. Familiarity with order management systems (e.g., Fulfil.io) and fulfillment/logistics providers (e.g., Flexport). Experience with EDI standards (e.g., 850/855/856/810) for wholesale and retail partners. Experience with multi-subsidiary, multi-currency NetSuite environments and international expansion. Experience with monitoring and observability for integrations (alerting, dashboards, reconciliation reports). Why Join Comfrt? Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness. Work in a supportive, creative environment where your ideas and growth are valued. Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment. Comfort is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Lead strategic and operational execution of wholesale distribution center, managing 3PL relationships and inventory flow to drive operational excellence and partner satisfaction. | 7-10+ years in wholesale distribution or supply chain management with proficiency in WMS/OMS and managing complex inventory networks. | About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. About the Job: The Senior Manager, Wholesale Fulfillment leads the strategic and operational execution of Comfrt's Wholesale Distribution Center, ensuring our wholesale partners receive the right products, in the right quantities, at the right time, with complete inventory accuracy and competitive fulfillment timelines. This role owns the end-to-end flow of inventory across the wholesale network—from vendor inbound through outbound shipments to wholesale distribution partners—including 3PL coordination, allocation strategy, and master SKU management across multiple customer channels. By driving operational excellence, fulfillment accuracy, cost efficiency, and partner satisfaction, this role directly impacts wholesale revenue, partner margins, customer retention, and Comfrt's competitive position in the wholesale channel. The Senior Manager, Wholesale serves as the operational and strategic leader between the Wholesale DC, wholesale partners, vendor network, and HQ functions. This role partners closely with Wholesale Sales, Supply Planning, Vendor Management, Finance, Customer Success, and Technology to ensure seamless inventory flow from vendors into the Wholesale DC and out to wholesale partners. By owning 3PL performance scorecards, replenishment strategies, allocation logic, and partner SLA compliance, this role drives alignment on inventory priorities, surfaces supply chain risks early, and ensures partner feedback is integrated into DC and fulfillment processes. Through strategic communication and cross-functional leadership, this position shapes supply chain culture, operational excellence, and partner-first thinking that extends across the entire wholesale channel. Responsibilities: Wholesale DC Operations & 3PL Strategic Management (35%) Own strategic and day-to-day operations of the Wholesale DC, holding the 3PL accountable to inbound, outbound, UPH, accuracy, and cost standards. Lead the operational cadence with the 3PL (daily huddles, WBR, MBR, QBR) and drive action against performance gaps; escalate systemic issues and partner performance to leadership. Partner on labor planning, volume forecasting, capacity modeling, and peak readiness to ensure Wholesale DC can scale with partner growth and demand volatility. Own SOPs, process documentation, continuous improvement initiatives, and automation roadmap for Wholesale DC workflows (receiving, put-away, pick, pack, ship, returns). Manage 3PL partner relationships at a strategic level; conduct business reviews, forecast discussions, and contract performance reviews. Wholesale Inventory Flow & Allocation Strategy (25%) Coordinate inbound vendor shipments into the Wholesale DC, ensuring on-time receipt, clean put-away, and compliance with vendor SLAs. Own wholesale order fulfillment, shipment scheduling, routing, and freight execution to meet wholesale partner order deadlines and SLA commitments. Partner with Supply Planning and Wholesale Sales on demand forecasting, allocation strategy, and inventory positioning across the wholesale partner base. Manage multi-node inventory transfers between Wholesale DC, ecomm DC, and retail locations, including inter-partner transfers, recalls, and returns processing. Oversee master SKU management, product lifecycle flows, seasonal inventory balancing, and end-of-life product clearance across wholesale channels. Inventory Accuracy, Controls & Compliance (20%) Own inventory accuracy at the Wholesale DC, including cycle counts, full physical inventories, variance investigation, and root cause resolution. Establish and maintain shrink, damage, adjustment targets, and audit trails; drive cost recovery and partner accountability for damage. Partner with Tech on WMS/OMS inventory integrity, system transactions, data quality, and accuracy reporting across wholesale customer channels. Implement and maintain robust receiving, put-away, quality control, and pick-accuracy standards to minimize downstream partner issues and returns. Wholesale Partner & Stakeholder Collaboration (12%) Serve as the HQ operational lead for wholesale partners; provide timely, transparent communication on order status, shipments, fulfillment, and issue resolution. Partner with Wholesale Sales on partner onboarding, fulfillment readiness, and issue escalation; ensure DC processes align with partner requirements and growth plans. Collaborate with Vendor Management on inbound vendor performance, lead-time compliance, and quality standards. Align with Finance on freight costs, inventory adjustments, COGS allocation, and DC budget management and forecasting. Analytics, Reporting & Continuous Improvement (5%) Analyze Wholesale DC throughput, accuracy, fulfillment timeliness, freight costs, and partner SLA compliance to identify trends and improvement opportunities. Partner with reporting and analytics teams to build dashboards and KPI frameworks for Wholesale DC performance and partner fulfillment metrics. Translate DC and fulfillment data into strategic insights; develop and own action plans to drive efficiency, cost reduction, and partner satisfaction. Team Leadership & Organizational Development (3%) Lead and develop a team of DC supervisors/coordinators, fostering accountability, engagement, and continuous improvement. Build succession planning, skills development, and leadership pipeline to maintain high operational performance and team stability. Qualifications: Minimum 7-10+ years of progressive experience in wholesale distribution, DC operations, supply chain management, or B2B fulfillment. Proven track record leading large-scale wholesale DC operations and managing 3PL partners against UPH, accuracy, cost, and SLA targets. Strong working knowledge of WMS/OMS systems, order management, inbound/outbound processes, inventory controls, and reporting. Experience coordinating multi-node inventory flows (vendors → DC → wholesale partners) across complex wholesale and B2B networks. Experience with wholesale freight execution, LTL/FTL management, carrier negotiations, and wholesale delivery SLAs. Advanced proficiency with Excel/Sheets; strong comfort with BI tools (Looker, Tableau, Power BI) and data-driven decision making. Experience in high-growth wholesale, DTC with wholesale channel, or B2B fulfillment; Shopify Plus or B2B platform experience a plus. Strong leadership, delegation, and team development skills; proven ability to manage through partners and cross-functional stakeholders. Excellent written and verbal communication with executive presence; ability to communicate clearly with wholesale partners, vendors, and HQ leadership. Strategic operator mindset. Equally comfortable on the DC floor, on a 3PL call, with wholesale partners, and in executive strategy sessions. Detail-obsessed with a strong instinct for accuracy, controls, root cause analysis, and systemic problem solving. Structured thinker who translates wholesale DC complexity into clear, scalable, repeatable playbooks and processes. Data-driven decision maker with a bias toward action and continuous improvement; comfort with ambiguity and rapid iteration. Adaptable and calm under pressure, especially during peak seasons, new partner onboarding, and scaling challenges. Proactive communicator and risk manager who surfaces supply chain risks early, escalates appropriately, and drives alignment on mitigation. Strong partner collaborator who builds trust, manages expectations, and drives accountability with 3PL, wholesale partners, vendors, and internal teams. Customer obsessed; understands how DC decisions impact wholesale partner margins, retail outcomes, and end-customer satisfaction. Key Collaboration Points: Daily and weekly cadence with the Wholesale DC 3PL on performance, capacity, scalability, and issue resolution. Strategic partnership with Wholesale Sales, Supply Planning, and Vendor Management on forecasting, allocation, and inventory positioning. Regular communication and issue resolution with wholesale partners on order status, fulfillment, and SLA compliance. Collaboration with Tech on WMS/OMS capabilities, automation roadmap, and system integrity. Partnership with Finance on freight costs, inventory valuation, DC budgets, and cost-of-goods. Monthly Wholesale DC business reviews and quarterly strategic reviews with VP, Supply Chain Operations. Why Join Comfrt? Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness. Work in a supportive, creative environment where your ideas and growth are valued. Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment. Comfort is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Manage merchandise planning including sales, inventory, and receipt plans across stores, overseeing allocation and replenishment to meet sales and margin targets. | 6+ years in retail merchandise planning or buying with strong analytical and Excel skills, and experience with planning or ERP systems. | About Us Comfrt is one of the fastest growing DTC brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing. We strive to build a community where everyone feels supported and seen. About the Job The Senior Manager, Retail Planning owns the merchandise planning behind Comfrt's growing store fleet. You will plan what our stores carry, how much, and when, buying from our ecommerce inventory to set each store up to hit its sales and margin targets.Sitting at the bridge between our ecommerce inventory and our physical stores, you will build the sales, inventory, and receipt plans (open-to-buy), allocate and replenish product across locations, and give store teams the right assortment and stock depth to succeed. This is a hands on, analytical role for someone who loves turning data into a plan, and a plan into full shelves and strong sell through, in a fast moving, high growth environment. Responsibilities Retail Merchandise Planning & OTB Build and own store sales, inventory, and receipt (open-to-buy) plans by store, month, and category, aligned to each store's four wall targets. Forecast and reforecast in season, adjusting to sales trends, sell through, and seasonality. Set preseason and in season plans for core and new products, and manage inventory through peak periods such as Black Friday and holiday. Partner with Finance, Planning and Retail leadership to tie the merchandise plan to the store P&L and inventory investment. Allocation, Replenishment & Inventory Flow Allocate product from our ecommerce and DC inventory into stores by size profile, sell through, and store capacity. Own replenishment of core and never out styles so bestsellers never gap on the floor. Manage store-to-store and store-to-DC transfers to keep inventory balanced across the fleet. Plan markdowns and clearance to protect margin and clear aged inventory. Partner with the DC and operations teams on inventory accuracy, receiving, and flow (Fulfil). Assortment Planning Translate the ecommerce assortment into store right assortments by tier and location, making breadth and depth decisions given each store's size and customer. Localize assortments where the data supports it. Plan initial inventory buys and set quantities for new store openings. Partner with buying, ecommerce, and visual merchandising so the plan supports the floor set and the customer experience. Reporting, Analytics & Tools Build and own the retail planning tools and reporting: sell through, weeks of supply, turns, size selling, and sales per square foot. Deliver weekly and monthly business reporting to retail leadership, flagging risks and opportunities. Bring a point of view: where we are over or under inventoried, what is working, and what we should chase or cancel. Cross Functional Partnership & Scaling Serve as the planning bridge between ecommerce inventory, buying, DC and operations, finance, and store teams. Build repeatable, scalable planning processes and OTB discipline as the fleet grows. Support the store tiering model with tier appropriate assortment and inventory plans. Set store teams up to win by ensuring they have the right product, depth, and newness to drive sales. Requirements 6+ years of retail merchandise planning, allocation, and/or buying experience, ideally supporting a multi store fleet. Deep command of core planning concepts: open-to-buy, sell through, weeks of supply, GMROI, turns, and markdown management. Advanced Excel and strong analytical skills, comfortable building plans and tools from scratch. Experience with planning, inventory, or ERP systems (Fulfil, Flagship, or similar). Experience planning across both ecommerce and retail, or bridging the two, strongly preferred. Apparel, Home and or DTC background are a plus. Comfortable in a fast paced, high growth environment with a hands on, build as you go approach. Strong partnership and communication skills across merchandising, finance, operations, and store teams. Why Join Comfrt? Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness. Work in a supportive, creative environment where your ideas and growth are valued. Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment. Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Manage outbound carrier network and parcel optimization to drive cost savings and scale logistics operations. | 7+ years in outbound logistics or supply chain management with proficiency in data analytics and carrier negotiations. | About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. About the Job: The Senior Manager of Logistics owns the strategic and operational management of Comfrt's outbound carrier network and parcel optimization initiatives. This role leads national and regional parcel carriers, LTL, and final-mile carrier relationships through data-driven negotiations and multi-carrier strategy. By applying advanced analytics, carrier profitability modeling, zone-skipping strategies, and AI-powered optimization, this role reduces single-carrier risk, drives cost savings, and scales logistics operations efficiently. This role enables Comfrt's D2C expansion across new markets and channels while maintaining service excellence, sustainability commitments, and unit economics. Outbound logistics is the final mile of Comfrt's customer promise and directly impacts both customer satisfaction and margins. This role translates strategic revenue and margin targets into practical carrier network design, rate contracts, and operational execution. By managing multi-carrier contingency, optimizing parcel economics through dimensional weight reduction, implementing sustainable packaging innovations, and maintaining service level commitments, this role builds a scalable operating model that supports rapid expansion without service or cost surprises. This role is critical to Comfrt's competitive positioning in D2C and multi-channel fulfillment markets. Responsibilities: Outbound Carrier Network Strategy & Multi-Carrier Optimization [40%] Own relationships with national parcel carriers (UPS, FedEx, DHL), regional carriers, USPS, LTL providers, and emerging logistics partners; maintain quarterly business reviews aligned to carrier profitability models and performance scorecards Lead strategic carrier rate negotiations and contract renewals; apply data analytics to evaluate carrier profitability, structure tiered pricing by service level/volume/zone/channel, and bring evidence-based negotiation data to the table Develop and execute multi-carrier strategy to reduce single-carrier dependency; evaluate zone-skipping opportunities and regional carrier partnerships to create competitive tension and drive cost savings (15%+ year-over-year target) Implement real-time tracking and exception management; proactively address service failures, damage claims, and billing discrepancies to maintain on-time delivery, low damage rates, and accurate cost accountability Evaluate emerging carriers and alternative fulfillment models (regional operators, marketplace logistics, drop-ship partners) to support new market entry with optimized cost and service profiles Build carrier compliance framework for documentation, proof of delivery, billing accuracy, and claims management; monitor regulatory changes and assess business impact Partner with finance and legal on carrier contracts, insurance requirements, liability frameworks, and performance guarantees Parcel & Package Optimization with Dimensional Weight & Sustainability Focus [35%] Own end-to-end packaging strategy to minimize dimensional weight charges and maximize sustainability; lead cross-functional initiatives with product, merchandising, and operations to right-size packaging by category, destination, and service level Drive packaging innovation programs: right-sizing, lightweight materials, alternative substrates, protective design innovations; measure ROI on cost savings and environmental impact (target: 10%+ reduction in dimensional weight charges) Implement rate shopping and parcel optimization algorithms; leverage TMS, parcel engine, and OMS/WMS integration to route shipments through lowest-cost carriers while maintaining service commitments and customer expectations Analyze and manage parcel data analytics: average weight per order, dimensional factors, package size distribution, cost per unit by service level/zone/carrier; identify and prioritize optimization opportunities Develop package size selection rules and small package vs. LTL vs. freight decision trees; optimize service level and carrier selection based on shipment characteristics, destination, and cost modeling Execute sustainability initiatives: drive adoption of carbon-neutral carriers, electric vehicle partnerships, and alternative fuel logistics providers; align outbound operations with Comfrt's ESG commitments and brand positioning Leverage route optimization software and AI-powered recommendations to continuously improve parcel economics; stay current on emerging technologies for last-mile delivery optimization Data Analytics, Business Intelligence & Cost Management [15%] Build and maintain advanced outbound shipping scorecard with KPIs: on-time delivery rate, damage/exception rates, cost per unit (by service level/channel/zone/carrier), dimensional weight charges, carrier compliance metrics, customer satisfaction Deliver weekly/monthly business reviews and dashboards using data visualization tools (Power BI, Tableau); identify trends, root causes, and improvement opportunities; communicate trade-offs clearly to cross-functional leaders Analyze outbound shipping costs by multiple dimensions (channel, category, destination, carrier); build predictive data models to forecast spend, support growth planning, and evaluate strategic scenarios Apply data analytics and basic ML concepts to identify root causes in parcel network operations (e.g., regional allocation inefficiencies, rate structure optimization, consolidation opportunities, carrier performance gaps) Lead process automation and system optimization in TMS, parcel management platforms, OMS/WMS integration, and billing systems; eliminate manual touchpoints and improve data accuracy Manage outbound logistics budget; track carrier spend, packaging costs, dimensional weight charges, and accessorial fees; forecast and model spend for new launches, peak seasons, and growth scenarios New Market & Channel Launch Support [10%] Support new market entry launches (geographies, sales channels, international) by designing carrier network, establishing service level commitments, and defining logistics KPIs Evaluate last-mile and final-mile requirements for new markets; assess carrier coverage, service levels, cost-to-serve, sustainability credentials, and regional expansion opportunities Work with product and operations teams to set realistic ship date commitments and service level expectations based on carrier network capabilities; translate logistics constraints into product and pricing strategy Stand up fulfillment flows for new channels (marketplace, B2B, subscription, international); optimize routing and carrier selection for each channel's unique economics and customer expectations Requirements: 7+ years of direct experience in outbound logistics, parcel optimization, carrier management, or supply chain at high-growth D2C, retail, or e-commerce; proven track record delivering 15%+ cost savings through carrier optimization Deep expertise in small parcel operations: pricing structures, dimensional weight calculations, rate negotiation tactics, service level commitments, and performance management for UPS, FedEx, USPS, and regional carriers Proficiency in data analytics and visualization tools: advanced Excel, SQL, Power BI, Tableau, or similar platforms; ability to build data models, identify patterns, and communicate insights to non-technical stakeholders Experience with TMS (transportation management systems), parcel management platforms, OMS, WMS systems, and route optimization software; comfort learning new logistics technology platforms Foundational AI and machine learning literacy; hands-on experience using or experimenting with generative AI tools; proactive mindset to evaluate emerging technologies for logistics optimization Working knowledge of LTL, expedited, and international carrier operations; understanding of carrier routing, consolidation, load optimization, and alternative fulfillment models Demonstrated expertise in packaging design, dimensional weight reduction, and sustainable packaging programs; experience driving measurable cost and environmental impact Experience supporting rapid fulfillment expansion or new market launches; proven ability to design scalable carrier networks and establish new logistics relationships Strong cross-functional collaboration skills with product, operations, finance, merchandising, and sustainability teams; ability to communicate logistics trade-offs to senior stakeholders Qualities: Analytically rigorous: leverage data and analytics to make evidence-based decisions; communicate complex trade-offs and carrier profitability models clearly to diverse audiences Commercially minded: balance cost optimization, service level commitments, and customer experience with an owner's perspective on unit economics and carrier profitability Strategic relationship builder: develop strong partnerships with carrier teams and internal stakeholders; navigate competitive negotiations while maintaining positive long-term relationships; identify and evaluate emerging logistics providers Problem solver: thrive in ambiguity when designing new carrier networks or optimizing complex operations; identify creative solutions for carrier diversification, zone-skipping, and cost reduction Detail-oriented systems thinker: manage complex carrier contracts, rate tables, and operational requirements without errors; ensure billing accuracy and claims management; build scalable processes Sustainability champion: demonstrate genuine commitment to reducing environmental impact through packaging innovation and carrier selection; stay current on ESG trends in logistics and e-commerce Resilient and adaptable: manage peak season complexity, carrier disruptions, pricing pressures, and service failures with composure; proactively address market changes and carrier network challenges Tech-forward innovator: curious about logistics innovation, emerging delivery models, and AI/ML applications; eager to experiment with new technologies and stay current on industry trends and best practices Why Join Comfrt? Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness. Work in a supportive, creative environment where your ideas and growth are valued. Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment. Comfort is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.