comerica

Design and develop automated test scripts and frameworks, lead quality assurance efforts, collaborate with teams on testing strategy, and mentor junior members. | Bachelor's degree or equivalent experience, 5 years technology experience including 4 years in test automation engineering with Selenium, 3 years testing web/eCommerce apps, and preferably ISTQB CT-TAE certification. | Automation Test Engineer III The Automation Test Engineer III develops and implements automated tests that ensure product quality and efficiency. The incumbent applies advance knowledge of QA practices, methodologies, and techniques to test and assure all quality standards have been met. The incumbent will utilize testing tools, test management solutions and data management approaches to support continuous testing. This role contributes to the development of test automation frameworks and optimization of the existing frameworks as per the latest changes and recommends quality improvement initiatives for future application/project releases. The Automation Test Engineer III will regularly coach and mentor less experienced team members. Position Responsibilities Design and Methodology • Designs the overall testing plan for projects. • Leads sophisticated defect detection, problem solving and troubleshooting related to project development. • Performs in a lead capacity role within the team in making decisions related to quality. • Designs and develops test automation scripts at scale. • Research issues in software through testing. • Develops test automation frameworks for Web, Mobile - API. • Investigates and implements new tools and methods. • Maintains and extends existing build tools. • Defines test strategy/test approach at project level. • Contributes to code reviews, with special emphasis on testability. • Introduces/suggests new processes and techniques. • Identifies opportunities for automation within software processes. • Designs and executes QA tests using scripts that automatically test functionality. • Designs test cases to exercise new product features. Validate that requirements and bug fixes meet acceptance criteria. • Automates new and existing test cases for Web, Mobile - API. • Implements test strategy/test plan. • Implements contentious testing using build tools like Jenkins. • Identifies bugs and quality issues in development, service, or business processes. • Installs applications including build and testing tools. Technical Consulting • Collaborates with other business units to understand how automation can improve workflow. • Gathers requirements from clients, customers, or end-users to develop the best test automation solutions. • Influences team to better Identify any new features that are testable. • Understands testing across multiple concurrent work streams. • Contributes to best practices and standards put in place by the Testing Center of Excellence (TCOE). • Understands dependency between teams. • Collaborates with the project teams to develop solutions. • Collaborates with quality engineering on testing approach, strategy, and guidelines. Risk Management Understands Risk Management in Testing including: • Risk Mitigation. • Risk Identification. • Risk Impact Analysis. • Understands and implements quality compliance and governance. Planning - Organizing • Follows best practices and standards put in place by the Testing Center of Excellence (TCOE). • Participates in Agile planning activities. • Engages TCOE to update standard playbooks. Administration/Support • Tracks time weekly. • Reports to test management. • Participates in testing meetings. • Completes required trainings. Position Qualifications • Bachelor's degree in computer science, engineering or a technology related field or High School Diploma or GED and 10 years Progressive Relevant experience • ISTQB: Certified Tester Test Automation Engineer (CT-TAE) preferred • 5 years of overall technology experience • 4 years of in test automation engineering • 4 years of web, API and/or mobile experience • 4 years of selenium (or similar robust toolkit) testing experience • 3 years of hands-on experience in quality assurance work with web-based applications • 3 years of experience testing web/eCommerce applications constructed using modern web frameworks such as React, node, typescript, and related technologies • ISTQB: Certified Tester Test Automation Engineer (CT-TAE) preferred • This position is not eligible for sponsorship. Must have indefinite employment authorization. Work Best Category: Category C - Days in the office will either be designated days or will vary week to week from 2-5 days Hours: 8:00am - 5:00pm Monday - Friday Salary: To Be Determined Based on Individual Experience About Comerica We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure. Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI’s Record of Arrest and Prosecution Background (“RAP Back”) service, which provides ongoing notification to the Company of any updates to your criminal history. NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act. Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Comerica is proud to be an Equal Opportunity Employer – disability/veteran.

Lead and manage SBA loan closing operations ensuring regulatory compliance, operational efficiency, risk management, and customer satisfaction while developing and managing a high-performing team. | Requires 10+ years banking experience with SBA loan closing expertise, strong operations management, regulatory knowledge, technology project leadership, and team development skills. | Manager, Small Business Administration (SBA) Loan Closing This position develops, plans and directs the strategy as well as is responsible for the delivery of consistent, high quality loan closing services for Small Business Administration (SBA) loans for Retail, Business Banking, Middle Market and Private Banking. The Loan Closing department provides services in support of commercial loans including confirmation that all pre-requisites are satisfied, ordering due diligence items, Subject To Signoffs, etc. to ensure the timely processing of loan closing requests, data validation, and management of data integrity for the reporting of Comerica's loan portfolio. In addition to the loan closing function initiating funding and disbursements, this team also operates under customer-driven tight deadlines and expectations, while ensuring the bank does not commit to lending millions of dollars until the approved legal, credit and regulatory conditions precedent are met. The scope of responsibilities includes data accuracy, pre-closing regulatory compliance, credit approval compliance, due diligence completion, post-closing resolution of issues and exceptions and ensuring high quality customer interactions. The SBA loan Closing Manager must focus on adding value to the loan closing process through best-in-class services, digital capabilities, an enhanced customer experience, an engaged and proficient workforce as well as providing financial oversight and managing the risks related to these complex lending activities. The SBA Operations Manager is accountable for maintaining Comerica's relationship with the federal SBA Administration and serving as an expert in the SBA Standard Operating Procedure (SOP -- 350+ pages). The position is responsible for partnering with internal colleagues, external counsel and other suppliers to ensure a remarkable experience for the customers. Position Responsibilities: Operations Strategy • Develop, effectively communicate, and implement strategic and tactical plans to deliver Loan Closing services that meet corporate objectives. • Create a consistent national operating model to ensuren the delivery of competitive, quality loan closing services to support Comerica's Small Business Administration (SBA) activities. • Stay abreast of industry and competitor trends and determine their impact on Comerica. • Benchmark performance against peers to identify opportunities to improve service effectiveness and efficiency. • Drive assessment of existing operations and identify opportunities to move the operations past industry standard toward competitive differentiation. Operations Management • Direct activities to ensure a consistent national platform for the delivery of competitive, quality Loan Closing services to support Comerica's Small Business Administration (SBA) activities. • Lead efforts to efficiently deliver operational services in a manner that ensures both long-term cost competitiveness and positively differentiated quality processing. • Ensure a customer focus for the services provided by partnering with clients and customers to evaluate potential improvements and / or resolve issues. • Identify and manage to key operational metrics, particularity in areas of customer impact, quality, timeliness, productivity, and overall Loan Closing efficiency. • Develop effective communication vehicles to report department performance and actions taken to address service failures. • Champion technology projects that provide standardized, highly automated, and cost-effective Loan Closing services. • Lead with composure during an incident or crisis. Perform effective root cause analysis as well as strategies to recover. Relationship Management • Build critical alliances with key lending, credit, legal, and technology business partners in the delivery of Loan Closing activities. • Establish a structured, rigorous and efficient method to collect and analyze client satisfaction data to identify opportunities for improvement. • Provide consultative support to lending and credit teams related to pre-closing requirements to be satisfied and resolved and data validation activities. • Ensure aligned with strategic plans and pipeline activities with business partners to install confidence in their ability to market timelines and the closing process Financial and Risk Management • Manage the financials of Loan Closing with attention to the details of planning and budgets while exhibiting cost discipline. • Ongoing operations efficiency should be standard practice and reflected in the financials and budgets annually. • Create and monitor risk management practices to ensure an effective internal control environment as well as compliance with relevant laws and regulations. • Analyze and interpret new or changing regulations and develop plans to implement within operations. Talent Management • Select, motivate, and retain high performing talent, cultivating a spirit of teamwork with shared goals and objectives. • Develop and clearly articulate distinctive strategies to position LTS as a competitive advantage to enable Comerica to reach its revenue growth goals. • Develop a team of professionals who can effectively interact with key constituents (i.e. customers, business partners, external counsel, suppliers, etc). In particular, the team must be skilled at interacting with sophisticated commercial customers. • Coordinate with HR and peer operations managers to enhance corporate practices and programs to continuously improve operations management developmental curriculum. • Provide strategic direction to ensure instructionally sound training programs are delivered to improve operational and targeted technical capabilities that ensure team members are skilled for the future. • Develop plans to reduce key person dependencies, ensure succession and knowledge transfer plans. Position Qualifications: • Bachelor's Degree from an accredited university or in lieu of a bachelor's degree a High School Diploma or GED and 6 years of Commercial Lending Experience • 10 years of experience in banking or financial service environment • 10 years of experience working with SBA regulations; direct contact with SBA administration in the US Government; working with customers and commercial loan documentation • 7 years in depth knowledge of Small Business Administration (SBA) operations to include areas such as loan closing, due diligence requirements and commercial loan structures • 4 years of experience in managing technology initiatives associated with operations • 4 years of experience in operations specific management • 4 years in developing and tracking key performance metrics • 4 years in management of process and/or process improvement (can be part of a larger operational ownership role) Work Best Category: Category C - Days in the office will either be designated days or will vary week to week from 2-5 days Hours: 8:00am - 5:00pm Monday - Friday Salary: To Be Determined Based on Individual Experience About Comerica We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure. Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI’s Record of Arrest and Prosecution Background (“RAP Back”) service, which provides ongoing notification to the Company of any updates to your criminal history. NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act. Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Comerica is proud to be an Equal Opportunity Employer – disability/veteran.

Lead trust product sales and strategy, manage junior sales team, ensure compliance and risk mitigation, collaborate across wealth management, and drive new client acquisition and retention. | Bachelor's degree, 8+ years trust sales experience, 4+ years management experience, strong strategic thinking, negotiation, market knowledge, and team leadership skills. | National Trust Sales Manager The Trust Sales Manager is responsible for new client acquisition results across multiple businesses and client segments. This role will develop strategies for achieving the targeted sales results for Trust. S/he is expected to collaborate with other members of Trust leadership in developing and executing strategies, diversifying the sources of new client acquisition as a risk mitigant and for executing the tactical sales activities. Position Responsibilities: Sales • Serve as a leader for the trust organization to sell Comerica's trust products across personal and institutional markets. • Provide input to sales strategies across all trust lines of business to achieve revenue / growth targets. Support market analysis to identify trends, opportunities, and competitive threats, and adjust sales strategies accordingly. • Lead initiatives for both hunting (new client acquisition) and farming (existing client retention and growth) to expand the client base and deepen relationships. • Develop strategy for sales professionals to sell trust products through advisor channels, regional partner channels, corporate investment advisory channels, private wealth clients and other internal Comerica line of business channels. • Maintain deep knowledge of trust products and services, staying to date on industry developments to provide expert guidance to clients and the sales team. • Establish and monitor key performance indicators (KPIs) and sales metrics to track progress and identify areas for improvement. Operational / Risk • Ensure all sales activities comply with relevant laws, regulations, and internal policies to mitigate risks and maintain the bank's reputation. • Develop and continuously refine the process of handing new accounts to the Fiduciary Guidance organization as well as the account opening team to drive a seamless client experience from lead generation to onboarding. • Leverage Customer Relationship Management (CRM) systems to enhance sales processes, track client interactions, and improve efficiency. • Ability to self-identify potential risks to the sales organization and create mitigation plans for acceptable controls. Coordination with Broader Wealth Organization • Work closely with sales professionals and relationship managers to identify opportunities to cross-sell trust services to the bank's broader wealth management client base. Build and maintain strong relationships with internal stakeholders across Comerica Bank. • Provide input to in strategic planning sessions, providing insights and forecasts to inform the trust organization's overall direction and priorities. • Facilitate training to broader wealth organization to educate on products, services, and offerings within the trust organization. • Coordination with marketing team to develop and deploy new marketing material and strategies. Team Management • Recruit, train, mentor, and manage a subsection of the more junior sales team colleagues to ensure high performance, professional growth, prudent risk management, and alignment with the trust organization's strategic goals. • Coach the sales team on the tools, resources, and training that they should complete to effectively sell trust products and services. • Develop process and interaction model for sales professionals to serve as trust generalists (with an understanding of the full trust portfolio) and pull in product / line of business / channel experts as needed. • Serve as initial escalation contact for new client pricing / terms of engagement negotiations to maintain Comerica's preferred terms, drive consistent and profitable pricing, and effectively drive Comerica's overall wealth pricing strategy. Position Qualifications: • Bachelor's degree from an accredited university • 8 years of experience in trust sales • 4 years of experience in management or team lead • Demonstrated performance in strategic thinking, negotiation, market knowledge, and team building strong administration skills, including motivation, communication, and decision-making abilities Work Best Category: Category C - Days in the office will either be designated days or will vary week to week from 2-5 days Hours: 8:00am - 5:00pm Monday - Friday Salary: For candidates hired in the state of California, Colorado, Washington, New York, Illinois, Maryland, New Jersey, or Massachusetts the expected salary/On-Target Earnings (OTE) range for the role is currently: • California - $135,700 - $255,300 Annually Salary Range(s) is subject to change. Comerica Bank takes several factors into account when determining individual starting pay. These include but are not limited to position, grade level, location/metropolitan area, skillset, and peer compensation. Comerica Bank considers the employer’s work location to determine the pay range About Comerica We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure. Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI’s Record of Arrest and Prosecution Background (“RAP Back”) service, which provides ongoing notification to the Company of any updates to your criminal history. NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act. Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Comerica is proud to be an Equal Opportunity Employer – disability/veteran.

Provide consultative HR support to business units including employee relations, organizational changes, talent management, compensation guidance, and HR process improvements. | Bachelor's degree in HR or related field, 5+ years HR experience preferably in consulting/business partner roles, strong interpersonal and problem-solving skills, and experience with employee relations investigations. | Job Description Human Resources Consultant The Human Resources Consultant role will be responsible for effectively providing HR consultative support to the business unit with high organizational complexity.Position Competencies Successful incumbents are action oriented, have business acumen, manage conflict well, are customer focused, have high decision quality, have strong interpersonal savvy, can learn on the fly, has organizational agility, has a drive for results, good with peer relationships, and problem solving, apply a comprehensive knowledge of HR principles, practices and procedures to aid in the completion and resolution of the most complex HR assignments and issues.The HR environment is fast paced, sometimes under pressure, and professional. Confidentiality is a crucial component in this position.Position Responsibilities: Business Unit Support + Partner with and be a balanced, trusted advisor to client leadership to support business, financial and growth objectives. + Seek creative solutions for clients within HR policies and practices. Explain decision rationale to help client understand recommendations. + Proactively identify business and HR objectives/expectations that will benefit client leaders - manage to completion. + Provide day to day coaching on employee matters; provide prudent, anticipatory advice on employee issues to leaders within the client organization. + Work with clients to implement organizational structure changes including identifying impact and assisting with communication plan. + Lead the improvement of quality and delivery of HR processes and data requests with zero defects. + Support large corporate or division initiatives. + Participate in strategy sessions, project teams and implementation of key deliverables. + Prepare valuable HR agenda items for client staff meetings, facilitate discussions, raise issues and encourage dialogue. + Participate in HR strategic direction initiatives. Risk Management + Provide guidance to practice areas and client leaders on initiatives, policies, practices, and programs that have business impact. + Assist in investigations arising from alleged violations of policies and procedures; HR hotline calls, employee grievance complaints and agency claims; and partner with Employee Relations, Fraud, Security, and Legal and External agencies. + Support managers on tactics to address employee performance issues and provide direction on corrective action documents ensuring adherence to guidelines and procedures. + Conduct exit interviews for employees who leave the bank. + Track, communicate, and support all Organizational Health Metrics, including position + management. + Support Human Capital and retention initiatives. Total Rewards -- Compensation and Benefits Management + Ensure clients are aware of compensation policies, processes and procedures. + Coordinate and guide management through the annual merit and bonus process, promotions, CoStar, etc. Review recommendations for equity, fairness and appropriateness. + Monitor and provide reporting to ensure timely completion and budgets are met. + Partner with business unit and compensation to write job evaluations and submit for evaluation. + Participate in salary surveys and market reviews. + Provide guidance and follow-up on Benefits related questions or situations escalated by employees. Learning and Development + Facilitate effective talent management discussions with assigned business leaders. + Assist in the development and implementation of employee engagement action plans. + Partner with the business unit and Corporate Learning to identify opportunities for staff development and assist managers on creating development plans. + Provide guidance on the Performance Management process which includes the creation of an annual performance plan and execution of an interim and annual review. + Actively engage in the transition plan of new leaders. + Assist business unit leaders as they provide feedback on competencies for individual contributors, supervisors and managers. Talent Acquisition + Partner with Talent Acquisition on recruitment and selection activities including interviewing, offer creation, and support of various hiring programs (internal, rotational, etc.). + Assist clients in implementing strategies outlined in the Senior Officer Community & Culture Goals. + Other duties as assigned. Qualifications Position Qualifications: + Bachelor's Degree from an accredited university in Human Resources or related field + 5 years of experience in Human Resources, preferred in Consulting/Business Partner roles Preferred Qualifications: + 3 years of experience in investigating and resolving employee relations issues + 3 years of experience in HR projects or initiatives supporting business objectives + 3 years of experience in communicating and influencing management About Comerica We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure. Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history. NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act. Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Comerica is proud to be an Equal Opportunity Employer-disability/veteran Job Description Human Resources Consultant The Human Resources Consultant role will be responsible for effectively providing HR consultative support to the business unit with high organizational complexity.Position Competencies Successful incumbents are action oriented, have business acumen, manage conflict well, are customer focused, have high decision quality, have strong interpersonal savvy, can learn on the fly, has organizational agility, has a drive for results, good with peer relationships, and problem solving, apply a comprehensive knowledge of HR principles, practices and procedures to aid in the completion and resolution of the most complex HR assignments and issues.The HR environment is fast paced, sometimes under pressure, and professional. Confidentiality is a crucial component in this position.Position Responsibilities: Business Unit Support + Partner with and be a balanced, trusted advisor to client leadership to support business, financial and growth objectives. + Seek creative solutions for clients within HR policies and practices. Explain decision rationale to help client understand recommendations. + Proactively identify business and HR objectives/expectations that will benefit client leaders - manage to completion. + Provide day to day coaching on employee matters; provide prudent, anticipatory advice on employee issues to leaders within the client organization. + Work with clients to implement organizational structure changes including identifying impact and assisting with communication plan. + Lead the improvement of quality and delivery of HR processes and data requests with zero defects. + Support large corporate or division initiatives. + Participate in strategy sessions, project teams and implementation of key deliverables. + Prepare valuable HR agenda items for client staff meetings, facilitate discussions, raise issues and encourage dialogue. + Participate in HR strategic direction initiatives. Risk Management + Provide guidance to practice areas and client leaders on initiatives, policies, practices, and programs that have business impact. + Assist in investigations arising from alleged violations of policies and procedures; HR hotline calls, employee grievance complaints and agency claims; and partner with Employee Relations, Fraud, Security, and Legal and External agencies. + Support managers on tactics to address employee performance issues and provide direction on corrective action documents ensuring adherence to guidelines and procedures. + Conduct exit interviews for employees who leave the bank. + Track, communicate, and support all Organizational Health Metrics, including position + management. + Support Human Capital and retention initiatives. Total Rewards -- Compensation and Benefits Management + Ensure clients are aware of compensation policies, processes and procedures. + Coordinate and guide management through the annual merit and bonus process, promotions, CoStar, etc. Review recommendations for equity, fairness and appropriateness. + Monitor and provide reporting to ensure timely completion and budgets are met. + Partner with business unit and compensation to write job evaluations and submit for evaluation. + Participate in salary surveys and market reviews. + Provide guidance and follow-up on Benefits related questions or situations escalated by employees. Learning and Development + Facilitate effective talent management discussions with assigned business leaders. + Assist in the development and implementation of employee engagement action plans. + Partner with the business unit and Corporate Learning to identify opportunities for staff development and assist managers on creating development plans. + Provide guidance on the Performance Management process which includes the creation of an annual performance plan and execution of an interim and annual review. + Actively engage in the transition plan of new leaders. + Assist business unit leaders as they provide feedback on competencies for individual contributors, supervisors and managers. Talent Acquisition + Partner with Talent Acquisition on recruitment and selection activities including interviewing, offer creation, and support of various hiring programs (internal, rotational, etc.). + Assist clients in implementing strategies outlined in the Senior Officer Community & Culture Goals. + Other duties as assigned. Qualifications Position Qualifications: + Bachelor's Degree from an accredited university in Human Resources or related field + 5 years of experience in Human Resources, preferred in Consulting/Business Partner roles Preferred Qualifications: + 3 years of experience in investigating and resolving employee relations issues + 3 years of experience in HR projects or initiatives supporting business objectives + 3 years of experience in communicating and influencing management About Comerica We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure. Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history. NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act. Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Comerica is proud to be an Equal Opportunity Employer-disability/veteran