Collectors Holdings, Inc.

Manage and optimize Workday Recruiting, HCM, and Onboarding modules, support system issues, and develop reports and dashboards. | Minimum 5 years of post-production Workday experience, expertise in recruiting and onboarding modules, strong reporting skills, and experience with system testing and integrations. | Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team. Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris. We're looking for a hands-on Workday Manager to join our HRIS team to manage and optimize the Workday Recruiting and Onboarding modules. You'd work closely with our Talent Acquisition, People, and Finance teams as a critical partner in maintaining and creating related reporting and metrics. This role is crucial for implementing new functionalities to support company growth. Our Workday portfolio includes HCM, Absence, Recruiting, Learning, Help, and Adaptive WFP. You'll report to the Director, HRIS & Analytics and is an individual contributor position. You can work Remote or from one of our offices in either Santa Ana, CA or Jersey City, NJ. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you may be required to be onsite most of the time. This will be discussed further as part of the recruiting process. What You'll Do: System Management & Support • Primary partner for Workday Recruiting, HCM and Onboarding as primary, support other modules as needed • Provide tier 2/3 operational support for system issues, data problems, and change requests • Business process and associated security configuration to support organizational events such as M&A and expansion • Manage system security, access levels, and reporting capabilities • Support and maintain integrations for (GoodTime, Checkr, DocuSign, Job Boards) • Ensure compliance with data security and privacy requirements • Lead and support changes required for events like M&A and Global expansion Specific Recruiting Support • Serve as primary partner with team in support of general maintenance and updates • Maintain and create assessments, job description templates, reference templates, and offer letters • Position management in support headcount requests and workforce planning processes • Partner to create and maintain agencies and agency recruiters as needed • Maintain and configure application and related processes in support of international expansion • Resolve failed integration issues on critical hiring events (Docusign, Checkr) Reporting & Analytics • Delivered reporting to stakeholders in TA, HR, Finance and Operations • Metric reporting for TA and HR Leaders • Develop Workday reports, dashboards and discovery boards for respective areas of support • Create and maintain calculated fields for reporting and integrations in areas of responsibility • Perform system audits for data validation and integrity • Provide technical support and guidance to internal customers Process Improvement & Implementation • Collaborate with business stakeholders to identify and implement system improvements • Participate in full systems development lifecycle from requirements to deployment • Lead bi-annual Workday release reviews, testing, and implementation for assigned workstreams • Analyze and refine processes to optimize technology capabilities • Facilitate planning and scoping of automation initiatives Who You Are: • Minimum 5 years post-production Workday experience with intermediate expertise in core concepts and configuration • High expertise in Workday Recruiting, Onboarding, and HCM modules • Strong report writing, calculated fields, and dashboard development skills with specific focus on Recruiting, Onboarding and Job Change processes • Strong understanding and experience in Headcount and Position management across HRIS, Recruiting, and Finance teams • Demonstrated knowledge of system testing, design, and auditing procedures • Experience with Workday release planning and user request management • Excellent analytical, problem-solving, and multitasking abilities • Strong project management and change control process knowledge • Ability to handle sensitive information with discretion and professionalism • Ownership mentality with proactive approach to improvements • Strong written and verbal communication skills, including presentation creation • Ability to work independently and collaboratively across diverse teams • Knowledge of People Operations, business practices, and regulatory requirements • Strong organizational and prioritization skills with ability to adapt to changing demands • Experience in troubleshooting and supporting integrations related to Recruiting, Hire, and Onboarding processes (Background Check, Scheduling, OKTA) preferred • Workday Pro Certifications with demonstrated experience preferred Salary Range: The salary range for this position is $86,053 - $171,462. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details. #LI-remote #BI-remote #BI-hybrid Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here.

Develop and execute lifecycle marketing campaigns using Salesforce Marketing Cloud and Talon.One to drive customer retention, engagement, and growth across the customer lifecycle. | 5-7 years lifecycle marketing experience with deep expertise in Salesforce Marketing Cloud, marketing automation, data-driven decision making, and strong cross-functional collaboration skills. | Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team. Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, WATA, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris. We are looking for a Lifecycle CRM Manager, Marketplace to join our Growth Marketing team. We're looking for a seasoned and well-rounded, growth-minded marketer with deep experience working with marketing CRM and marketing automation platforms. As our Lifecycle CRM Manager you will play a crucial role in delivering incredibly personalized communications at scale that enhance the effectiveness of campaigns throughout the customer lifecycle: acquisition, retention, reactivation, cross-sell and more. You will be at the center of our team's ability to deliver innovative marketing and promotional automation solutions for a wide range of stakeholders across the organization. You will empower groups across the marketing team, as well as teams across the business, to create and manage personalized and data-driven campaigns that drive customer engagement and business growth. The ideal candidate has deep expertise operating in the Salesforce Marketing Cloud to execute across segmentation, automation, personalization to deliver marketing, promotional and advertising related communications (email + mobile push) to our highly engaged customer database. The ideal candidate will be able to manage multiple projects, prioritize tasks effectively and adapt to a fast-paced environment. You'll report directly to our Senior Manager, CRM and work from our Santa Ana, CA or Jersey City, NJ office. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process. What You'll Do: • Develop and implement a long-term lifecycle marketing roadmap for the PSA Marketplace, owning initiatives that strengthen customer loyalty, maximize LTV, and increase retention. • Partner with campaign owners, product, marketplace operations, and analytics teams to align CRM initiatives with business goals, audience insights, and KPIs. • Build sophisticated automated journeys across the customer lifecycle (onboarding, activation, retention, win-back, loyalty), leveraging Salesforce Marketing Cloud and related platforms. • Create targeted campaigns and promotional strategies by designing highly segmented audiences, integrating with Talon.One to deliver personalized customer experiences. • Generate regular reports to track campaign performance, providing insights and recommendations to campaign stakeholders. • Provide insights and best-practices to campaign stakeholders from a lifecycle marketing perspective to guide promotional strategy and decisions to enhance the customer experience. • Strategize, plan and execute upon various automated journeys across the customer lifecycle, supporting various areas of the business. • Work directly with the Senior Manager, CRM to define goals, benchmarks, and KPIs for growth campaign performance. • Monitor campaign performance in real time, run A/B and multivariate tests, and deliver actionable insights to drive continuous improvement in engagement and conversion. • Stay updated on industry trends, best practices, and emerging Lifecycle Marketing techniques, and proactively apply this knowledge to drive continuous improvement and innovation. • Partner closely with the Senior Manager, CRM to shape team priorities, while mentoring junior team members and contributing to a high-performance marketing culture. Who You Are: • Bachelor's degree in Marketing, Business, or a related field. • 5-7 years of proven experience in lifecycle marketing, marketing CRM, marketing campaign management, marketing operations, or related functions. • Demonstrated success in developing CRM strategies that drive measurable customer growth and retention. • Hands-on expertise with Salesforce Marketing Cloud (or comparable marketing automation platforms) and promotional platforms like Talon.One. • Strong analytical skills and experience with data-driven decision-making, including proficiency in customer data analysis, LTV modeling, customer reinvestment and payback analysis, segmentation. • Detail-oriented with a track record of building scalable, accurate, and high-quality CRM programs. • A team player, with a strong track record of cross-functional partnership. • Excellent communicator who can distill complex data into clear insights for stakeholders at all levels. • Proven ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously. • Excellent communication skills, both written and verbal, with the ability to present complex data and concepts in a clear and concise manner. • Passion for collectibles or curiosity to learn more about the hobby is a plus. Salary Range: The salary range for this position is $119,000 - $140,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details. Reasons To Join Us: • Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision • Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits. • 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals • Vacation: All salaried employees are eligible for flexible time-off • Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays • Employee Discounts: Employees receive discounts on select grading services for approved submissions • Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs • Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities #LI-Remote Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here.