CodeSignal

Provide high-quality technical support and advocacy by troubleshooting issues and managing a support queue. | Requires 2+ years B2B or SaaS support experience, programming proficiency, and strong communication and problem-solving skills. | THE ROLE We are seeking a Global Support Engineer who is excited to offer top-notch support to and advocate for our users! This is an opportunity to work cross-functionally with various teams to ensure that we are meeting user needs while keeping ease of receiving support high. If you are an exceptional multi-tasker with a track-record in support that can juggle many different priorities and responsibilities from research to troubleshooting to problem solving all day long, all while managing your time effectively, this may be the right role for you. DAY-TO-DAY  * Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter * Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users * Have a clear understanding of the needs and workflows of users * Balance and prioritize multiple tickets at once, conduct research, and maintain an ongoing support queue * Delight users through effective and efficient communication and resolution of issues * Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution * Maintain communication with users and internal stakeholders to ensure an excellent user experience BASIC QUALIFICATIONS * 2+ years experience in a support role (preferably with B2B or SaaS) * Strong written and verbal communication skills in English  * Proficiency in at least one programming language * Ability to remain focused and flexible despite competing priorities * Organizational, research, and time-management skills * Strong troubleshooting and problem-solving skills * A collaborative, helpful, and empathetic team player * A quick and agile learner that can adjust strategies quickly * Able to effectively identify severe issues and escalate them properly * Excited about joining a fast-paced startup and working harder than they have ever worked before.

Design and build learning experiences while collaborating with product and design teams, reviewing code, and contributing to architectural decisions. | At least 2 years of professional full-time software engineering experience with strong communication and teamwork skills. | The Role We’re looking for a Software Engineer to join our Learn engineering team and build practice-first learning experiences used by developers around the world. You’ll be an integral part of a small, high-impact team working on one of CodeSignal’s fastest-growing product areas, including CodeSignal Learn and Cosmo (our AI Tutor). This is an individual contributor role for engineers who want to grow technically, take ownership of meaningful features, and work on products that directly impact how people learn and develop skills. Day-to-day * Design, build, and iterate on high-quality learning experiences * Review code, uphold engineering standards, and contribute to architectural decisions * Collaborate closely with Product and Design to shape what we build and how it’s delivered to users * Jump into problems as needed -- debugging, unblocking teammates, or troubleshooting with our support and customer-facing teams * Explore new technologies and approaches to expand and improve the platform. Basic Qualifications * 2+ years of professional, full-time software engineering experience (web or mobile experience preferred) * Strong communication skills, both written and verbal, with the ability to work effectively with technical and non-technical stakeholders * Demonstrated ownership, drive, and initiative in delivering high-quality work * Ability to work full-time and collaborate with a team operating in US Pacific time (candidates in or near Pacific time preferred). Bonus Points * Experience with any part of our stack, including TypeScript, React, Next.js, Node, or PostgreSQL.Familiarity with React Native or mobile development (relevant for our Cosmo mobile app). * Background in EdTech, HR Tech, or other learning or assessment products. * Prior experience at a tech startup or scale-up. Compensation In accordance with local regulations in jurisdictions where CodeSignal may hire, we are projecting an annual base salary in the range of $100,000 to $250,000. This range encompasses all seniority levels eligible for this position. Here at CodeSignal, our offer packages contain base salary plus additional compensation in the form of commission or performance bonuses, equity, and/or additional benefits such as those described above. Offers are awarded on an individual basis and are subject to factors such as, without limitation, a candidate’s level of experience, growth trajectory, and local labor market. Why You’ll Love It Here 💰 Competitive salaries based on local market 🩺  Medical, dental, and vision insurance 🥳  Team activities and get-togethers to connect with your fellow Signalites 🏝  Unlimited PTO and remote-first work policy 📚  Continuous learning with educational reimbursements provided 💻  Equipment provision and generous home office setup stipend 💙 A challenging and fulfilling opportunity to join a fast-growing SaaS company We know that great work comes from great, and inclusive teams. At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.