Code and Theory

Own discovery workstreams, turn research into product insights and strategic frameworks, facilitate alignment, define success metrics, and advise clients on integrating AI into workflows. | Requires 6+ years in product or digital strategy, independently managed workstreams, strategic facilitation, data synthesis, and experience applying AI tools. | The Associate Director, Product is a developing senior practitioner who owns strategy workstreams within larger engagements and is taking on growing client relationship responsibility. This person works confidently across the full range of strategic product work with growing independence and is building the presence and judgment to lead in the room. They are accountable for ensuring that strategy doesn't stop at the recommendation — that the thinking is clear, sequenced, and grounded enough for a team to act on it — and are increasingly the person who bridges that gap in practice. They use AI tools actively and independently across research, synthesis, prototyping, and deliverable creation — with developing judgment about where tools strengthen the work and where they introduce risk. They are also beginning to bring that perspective into client conversations, surfacing where AI can help clients move faster or build more durable internal capability. WHAT YOU'LL DO Own discovery workstreams within engagements — competitive research, stakeholder interviews, user needs synthesis — and translate outputs into clear, actionable product insights Develop product frameworks, vision documents, and roadmap inputs that reflect a clear strategic point of view, grounded in business goals and user reality. Translate that thinking into sequenced, scoped direction, defining what gets built first and why in terms a client and a delivery team can both follow Build and apply prioritization models that help clients make deliberate decisions about where to focus. Facilitate alignment sessions with the confidence to move a room from competing options to a clear position, including in the face of disagreement, rather than presenting trade-offs and leaving the call to someone else Ensure strategic direction is expressed in terms a delivery team can act on: reviewing, shaping, and where needed writing user stories that carry the intent of the strategy into the work without losing specificity or getting lost in abstraction Contribute to defining success metrics for engagements and use data and research outputs to validate strategic recommendations, and to flag confidently when a direction needs revisiting Apply AI tools independently across research, synthesis, prototyping, and deliverable creation with developing judgment about where they sharpen thinking and where human interpretation is what matters Begin advising clients on where AI thinking can be embedded into their teams and ways of working, under senior direction Support Senior Directors in new business contexts and develop junior practitioners through active coaching WHAT YOU'LL NEED 6+ years of experience in product strategy, digital strategy, or a related role, with a track record of owning strategy workstreams with limited oversight. Experience carrying that work through to delivery decisions or measurable outcomes is strongly preferred Strong working knowledge across the core areas of strategic product work with the ability to structure a discovery, develop a vision, build a prioritization model, interpret analysis, and ensure strategic intent is expressed in delivery Demonstrated ability to translate strategic thinking into concrete, actionable direction, including shaping or reviewing user stories and product requirements so that a delivery team can work from them without losing the strategic intent behind them Comfort facilitating workshops, presenting to senior stakeholders, holding a clear position under pushback, and making trade-off calls when full alignment isn't achievable Ability to synthesize competitive research, user data, and business context into product recommendations that go beyond best practice with a clear, defensible point of view Active, independent fluency with AI tools for research, synthesis, prototyping, and deliverable creation with developing judgment about where they help and where they fall short Emerging understanding of AI as an organizational capability, and beginning confidence in surfacing those implications for clients Demonstrated ability to develop junior practitioners and manage defined project workstreams with reliability and independence ABOUT US Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic. Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok. The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team. The target range of compensation for this role is $125,000 - $160,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

Design and implement scaled content services for enterprise clients, leading lifecycle model design, AI-centered workflow redesign, and service stabilization. | Requires a bachelor's degree and 10–15 years of experience in content operations, creative production, or transformation delivery, plus enterprise experience and commercial and change leadership. | Code and Theory is hiring a Content Operations Lead to join our Enterprise Transformation team. This role is responsible for standing up and running scaled content services for enterprise clients — from initial service model design through go-live, stabilization, and handover to the client organization. Depending on the client engagement, this role may operate in a forward-deployed capacity, embedded inside a client team, working alongside their production leads, creative teams, agencies, and platform owners to redesign and run content operations in real time. That means participating in the intake queue, the production schedule, and the review cycle directly, and rewriting the process while live work moves through it. WHAT YOU'LL DO Map the full content lifecycle end-to-end and the organizational model underneath it Diagnose where the current model breaks and capacity that cannot absorb peak Design the target-state service model and the decision rights that govern all of it Define the governance layer so that compliance can say yes at speed rather than at the end Establish the measurement framework before go-live, with baselines set for cycle time, first-pass approval rate, reuse rate, cost per asset, and on-time delivery Build the activation plan with named owners against every dependency Stand up the service model so the operating infrastructure is working before volume arrives Resource and onboard the team Run the cutover Stabilize the service post-launch through office hours, support, performance monitoring against baselined SLAs and KPIs, model refinement, and a transition close-out that documents what remains open Redesign the operating model around AI-native capability Define the new ways of working, reshape workflows, roles, decision rights and handoffs around them Collaborate with engineers and creative technologists to stand up the content stack, both out of the box and custom built Codify standards, brand compliance, legal review for machine-consumption Prototype to accelerate delivery, using prompts, prototypes and lightweight internal tools to prove patterns quickly before scaling them through engineering Own VP-to-C-suite relationships across CMO, CCO, content operations lead, and platform owner, and the cross-functional teams that intersect to ship the work Translate between the CMO's brand and growth agenda, production's capacity and craft constraints Lead the delivery pod, including casting, offshore and partner capacity management Shape commercial strategy Run the workshops and steering reviews Convert proven engagements into reusable accelerators, methods, and offerings Develop thought leadership and case studies that earn the next engagement Shape partnerships with platform and ecosystem players (Adobe, Pencil, Typeface) and contribute to joint go-to-market plays Set the bar for what full-stack, AI-fluent, embedded delivery looks like in the content operations domain WHAT YOU'LL NEED 10-15 years across content operations, creative production, marketing operations, consulting, or transformation delivery with meaningful time spent both advising and operating Deep fluency in how content actually gets made at enterprise scale A track record of shipping in enterprise environments A history of building pipelines, methods, or production capabilities that outlived the engagement that created them Commercial instinct to shape scopes, build capacity models, defend margin, and grow accounts through proof-driven expansion A background that bridges creative production or studio operations and consulting or transformation work Direct experience standing up a service, studio, shared service center, or production pod from design through go-live and stabilization Working command of the transition lifecycle and the entry and exit criteria at each gate Hands-on experience with the unglamorous half, including resourcing, knowledge transfer, readiness testing, phased ramp, SLA baselining, and transition close-out Proven record driving adoption in an organization that did not want the change A bias toward shipping Ability to decompose a content workflow into demand, capacity, quality gates, automation, and human-in-the-loop steps that hold up under volume Accountability to outcomes Comfort in ambiguity Bachelor's Degree NICE TO HAVE Willingness to travel within the US (20-30%) ABOUT US Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic. Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok. The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team. The target range of compensation for this role is $160,000 - $220,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

Lead client relationships and account strategy to deliver solutions that meet business goals and drive growth. | Extensive agency account management or digital product experience with strong financial and leadership skills. | As a Director, Client Engagement, you’ll serve as a primary point of contact for one - two of our most critical client relationships. You’ll own day-to-day client leadership while guiding account strategy, ensuring exceptional delivery, strong partnerships, and measurable business impact. Your ability to foster trust, align teams, and execute effectively will position you as a valued strategic partner to our clients. WHAT YOU'LL DO * Lead and nurture day-to-day client relationships to ensure satisfaction and long-term partnerships * Act as the primary liaison between clients and internal teams, ensuring effective communication and alignment on project goals * Collaborate with strategy, design, technology, and production teams to deliver solutions that meet client expectations and drive business goals * Partner on overall account health, including quarterly and annual account planning * Translate client business goals into agency strategy * Address and resolve client issues promptly, ensuring a seamless client experience * Partner with your production lead to oversee scopes, budgets, and cross-functional teams to ensure projects are delivered efficiently and profitably * Support account growth by identifying opportunities to expand client relationships into new service areas * Anticipate and resolve client challenges with clarity, urgency, and sound judgment * Ensure that all deliverables meet quality standards and deadlines set by the client * Maintain a comprehensive understanding of clients' business needs and industry trends to offer proactive advice and solutions WHAT YOU'LL NEED * Proven experience in account management with a focus on client satisfaction and relationship building * Strong communication skills, with the ability to clearly articulate ideas and foster collaborative discussions * Ability to proactively identify client needs and translate them into actionable, strategic solutions * Extensive experience in agency account management, digital product, brand strategy, or a related field * Comfortable with analytics, technology, content management platforms, and AI initiatives * Demonstrated skill in leading teams and influencing others to achieve project success * Financial acumen, including experience managing growth pipelines, budgets, scopes, and account growth * Experience supporting contract negotiations ABOUT US Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic. Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok. The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team. The target range of compensation for this role is $150,000 - $170,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

Lead delivery capability for client portfolios ensuring strategic direction, operational excellence, and fiscal integrity while managing and mentoring delivery teams. | 15+ years program or delivery management experience with expertise in product and digital transformation, managing budgets, process improvements, and cross-functional teams. | As a Group Program Director, you will lead the Delivery capability for a portfolio of clients and/or a major account at Code and Theory, setting the strategic direction for delivery and ensuring the overall health, growth, and performance of your assigned delivery portfolio. You will manage and mentor all levels within Delivery (Associates up to Senior Directors), cultivate deep product and digital transformation expertise across your team, and serve as a senior escalation point for clients and internal leadership alike. A great Group Program Director operates at both the strategic and operational altitude: you drive department-wide excellence in delivery, own scope and budget integrity across your group, and represent Delivery as part of your portfolio leadership team. You champion the discipline internally and externally, push a culture of continuous learning, and partner closely with Resource Management, Recruiting, Finance, and discipline leads to ensure your group is staffed, thriving, and ready to take on emerging business challenges. Ultimately, you balance strategic ambition, team development, and fiscal accountability, ensuring Code and Theory delivers innovative, high-quality work efficiently and profitably at scale. WHAT YOU'LL DO Oversee the overall health and performance of delivery portfolios, driving the team to excellence in delivery across a portfolio of clients and/or a major account Serve as an expert in estimation and scope development, leading and delegating business reviews of scopes; serve as the delivery reviewer of budgets and contracts Act as an escalation point for accounts and projects, both internally and externally; work with the team to define and drive resolution paths, mitigating issues and collaborating with discipline leads on solutions In partnership with Client Engagement, connect with clients in a steering and escalation capacity, acting as a senior point of contact for both issue resolution and account growth Partner with Resource Management and Recruiting to staff projects, ensure all account needs are covered, and support plans for future staffing needs Partner with Client Engagement and Business Development on organic and new business needs, ensuring account and portfolio growth targets are met or exceeded. Provide recommendations on approaches to growth and investment opportunities Evaluate project health on a weekly basis, collaborating on project health concerns with your portfolio leadership peers and with account/project leads Foster a spirit of commitment, collaboration, and positivity that builds trust with internal teams and clients Manage, mentor, and cultivate team members at all levels within Delivery (Associates up to Senior Directors) for growth; develop and lead training for teams in partnership with Delivery leadership, including review and sign-off on performance reviews and growth plans Actively participate in new business pitches, ensuring staffing, delegation, and budget/scope/staffing plans are rationalized against client needs and evolving delivery methodologies Identify and drive change-related processes and tools that enable the greater team to work more effectively, efficiently, and in the most modern way possible Act as a lead champion and advocate for the Delivery discipline, driving change based on business, client, and discipline needs, and consistently assessing areas for improvement, leading process improvements directly or delegating to Senior Directors and Directors as appropriate WHAT YOU'LL NEED 15+ years of program/delivery management experience, with deep expertise in product and digital transformation delivery A demonstrated ability to cultivate and grow that expertise across a team, pushing a culture of continuous learning, innovation, and professional development A change-agent mindset, with a history of identifying and driving process and tooling improvements at a department or agency level, leveraging AI to accelerate work and drive innovation Proven experience owning scope, estimation, and budget integrity for complex, high-value engagements A track record of serving as a trusted escalation point for clients and senior internal stakeholders, with the judgment to know when to resolve directly versus when to mobilize others Strong financial acumen, including comfort partnering with Finance on revenue planning, investment decisions, and account health Experience managing, mentoring, and developing team members at all levels within Delivery (Associates up to Senior Directors), including ownership of performance reviews and growth planning Humility in leadership and a genuine commitment to fostering accountability, trust, and morale across teams An understanding of different project management methodologies, with the ability to adapt approach to meet client, account, and agency needs Strong technical acumen to drive work forward in partnership with cross-discipline leads, translating technical complexity into clear, actionable delivery plans Exceptional interpersonal skills, including clear communication, emotional intelligence, and the ability to influence and align diverse stakeholders: clients, internal teams, and agency leadership alike Experience contributing to new business pitches in a senior oversight capacity or as a hands-on contributor ABOUT US Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic. Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok. The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team. The compensation range for this role is $220,000 – $280,000 and spans multiple levels. We're open to hiring at the level that best matches the right candidate's experience. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, budget, and location.

Create scalable visual languages, brand identity systems, and digital product experiences using AI tools and collaborate with cross-functional teams. | Strong visual craft, AI fluency, portfolio in identity and product design, experience with design systems and engineering collaboration. | At Code and Theory, Designers shape identity systems, campaigns, and digital product experiences that help brands feel distinct and relevant. We’re looking for a Senior Designer with strong visual instincts, sharp craft, and most importantly, deep AI fluency and prototyping momentum: someone who uses AI to think faster, make more, and close the gap between concept and build. This role is for someone who cares deeply about typography, layout, interaction, motion, and the details that make work feel clear, expressive, and culturally aware. You’re excited to build brands that scale from foundational identity systems to campaign concepts and into real, shippable product experiences and you’re genuinely obsessed with emerging AI tools, building custom workflows, and using them to expand exploration, speed iteration, and raise the fidelity of what you hand to engineering. WHAT YOU'LL DO Design across brand identity systems, campaigns, and digital product experiences (web, mobile, platforms) Create scalable visual languages and design systems that work across marketing and product environments Translate strategy into clear concepts, flows, UI frameworks, and high-craft executions Prototype early and often from interaction/motion studies to clickable and high-fidelity prototypes that reduce ambiguity and accelerate delivery Use AI as a core design tool, not an add-on: build and refine workflows for ideation, iteration, production support, and rapid prototyping Partner with strategists, writers, producers, and engineers to bring work to life end-to-end, with an emphasis on feasibility and build-ready detail Present work clearly, incorporate feedback thoughtfully, and contribute to client conversations when needed Balance conceptual exploration with strong day-to-day design production across multiple workstreams Deliver high-fidelity concepts that developers can build from ensuring what ships looks and behaves like what was intended (handoff, QA, iteration) Manage workload and project timelines to keep design work prioritized, scoped appropriately, and delivered on schedule WHAT YOU'LL NEED High AI fluency and curiosity: you’re not just familiar with tools you’re actively experimenting, developing opinions, and evolving your workflow The ability to turn ideas into tangible, testable experiences quickly, using prototypes to drive alignment and decisions Strong communication skills, collaborative mindset, and ability to own pieces of work independently A portfolio showing strong craft across identity, campaign, and product/UI work (systems + execution) Strong typography, composition, interaction sensibility, and systems thinking with high attention to detail Experience contributing to design systems and applying them across both marketing and product surfaces Comfort collaborating closely with engineers (handoff, feasibility, QA) and working in iterative build cycles ABOUT US Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic. Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok. The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team. The compensation range for this role is $90,000 – $115,000 and spans multiple levels. We're open to hiring at the level that best matches the right candidate's experience. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, budget, and location.