Cochlear

Manage and optimize payor contracting, enrollment, and credentialing activities to support organizational goals and compliance. | Requires 5+ years in healthcare payor relations or managed care, with 2+ years of people management, and strong negotiation and data analysis skills. | Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care. Manager, Payor Relations Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care. About the role Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission! If you have experience manages and coordinates payor contracting, enrollment, and credentialing functions across Medicare, Medicaid, and commercial payors, this is a fantastic opportunity to join the global leader in implantable hearing devices! This role offers a hybrid or remote work environment dependent on place of residence. The Manager, Payor Relations manages and coordinates payor contracting, enrollment, and credentialing functions across Medicare, Medicaid, and commercial payors. This role ensures policies and processes support organizational strategy, compliance, and patient access. The manager serves as the primary point of escalation for payor-related issues, oversees operational performance, and leverages data insights to optimize workflows. Additionally, this position leads cross-functional collaboration with reimbursement, finance, operations, and compliance teams to drive efficiency and continuous improvement. Key Responsibilities Manage and oversee payor contracting, enrollment, and credentialing activities to support patient access and business objectives. Implement policies and procedures that ensure compliance with regulatory and payor requirements. Serve as escalation point for complex payor-related issues, providing resolution and guidance to supervisors and staff. Analyze operational and performance data to identify trends, monitor outcomes, and present findings to leadership to inform strategic decisions. Collaborate with reimbursement, finance, operations, and compliance teams to align payor activities with organizational goals. Lead process improvement initiatives to enhance efficiency, accuracy, and compliance across payor functions. Develop and maintain relationships with payors to support contracting and enrollment objectives. Provide leadership, coaching, and development for supervisors and staff to promote operational excellence and professional growth. Key Requirements To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview: Bachelor’s degree in business, healthcare administration, or related field OR equivalent work experience 5+ years of experience in payor contracting, payor relations, or managed care within the healthcare industry. 2+ years of direct people management experience. Demonstrated success negotiating and managing contracts with Medicare, Medicaid, and commercial payors. Strong knowledge of healthcare reimbursement, benefit structures, credentialing, and compliance requirements. Experience with payor enrollment and credentialing processes. Advanced analytical skills with the ability to interpret data and generate actionable insights. Excellent written and verbal communication skills, including the ability to present to senior leadership. Proficiency with Microsoft Office Suite and relevant business technology platforms. Ability to travel up to 20%. Total Rewards In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits. Pay Range in the United States: $126,000 - $135,000 based upon experience, as well as an annual bonus opportunity of 15% of base salary. Exact compensation may vary based on skills, experience, and location. Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance. Who are we? Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs. For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day. Learn more about what our employees are saying about working at Cochlear: What makes Cochlear a great place to work? What excites you most about Cochlear's future? Physical & Mental Demands The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required. The work environment is a home/office environment. This is representative of the environment an individual may encounter while performing the essential functions of this job. Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more. Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549. Deadline to apply is February 22, 2026 Our growth is creating great opportunities! Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives. We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

Support sales and marketing initiatives, manage customer interactions, and collaborate with team members to drive product adoption. | Requires 2-3 years of sales experience, ability to work independently, and bilingual fluency in English and Spanish. | Job Description: • Execute industry leading medical device B2C sales through the application of complex sales techniques • Support the Chicago/Central Plains territory for Cochlear • Engagement Managers are embedded in the territory sales strategies as experts of Cochlear products • Implement local consumer marketing and candidate nurture strategies • Manage, develop and inspire mentoring volunteers • Provide candidate communication through various vehicles • Demonstrate sales and business acumen • Maintain accurate documentation of all sales activities and customer interactions • Collaborate with B2B teammates to educate on products • Execute sales and marketing initiatives Requirements: • Bachelor's Degree or equivalent Work Experience • 2-3 Years of Experience • Demonstrated ability to work independently with minimal supervision • Ability to lift a minimum of 30 lbs • Must possess a valid driver’s license • Must also have access to a reliable vehicle • Willingness and ability to travel up to 60% of the time with overnight stays and weekends. • Fluent in English and Spanish preferred • Strong computer skills with experience in various software packages, including Microsoft Suite and web-based applications • Excellent written and verbal communication skills • Ability to work and adapt in a fast-paced environment Benefits: • medical, dental, vision, life and disability insurance • 401(K) matching with immediate vesting • Paid Time Off • tuition reimbursement • maternity and paternity leave • Employee Stock Purchase Plan • pet insurance

Support sales and marketing initiatives for Cochlear's hearing health products through community engagement, education, and relationship building within the territory. | Requires 2-3 years of experience, sales acumen, territory management, and bilingual skills, with a physical ability to travel extensively. | Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care. Hearing Healthcare Engagement Manger (Internal title: Engagement Manager I) Position Spotlight: Preferably seeking candidates based in or near Chicago. This position will support the Chicago/Central Plains territory for Cochlear and candidates must live in the territory. Willingness and ability to travel up to 60% of the time with overnight stays and weekends. Candidates with hearing health background preferred. Bilingual Candidates preferred. Accepting applications until: March 1, 2026. Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care. About the role The purpose of the Engagement Manager position is to execute industry leading medical device B2C sales through the application of complex sales techniques to drive territory strategy to achieve yearly sales revenue targets. This position will support the Chicago/Central Plains territory for Cochlear. Key Responsibilities Candidate & Professional Partners: Engagement Managers are embedded in the territory sales strategies as the expert of Cochlear products to our candidates and professional partners. The Engagement Manger has demonstrated solutions to sell Cochlear’s product portfolio through nurturing of candidates and product launches. Implement local consumer marketing and candidate nurture strategies aimed at growing the market for Cochlear implantable technology. Strategies include but are not limited to planning and execution of candidate growth events, developing strategic community relationships as well as consumer support for professional partners. Manage, develop and inspire mentoring volunteers. Provide candidate communication through a variety of vehicles; in person, virtual, email and/or phone. This communication may include explaining device features and functions and Cochlear services to drive brand choice. Report issues via the Cochlear complaint management system (Global issue form) and provide detailed description for B2B appropriate follow up and closure where appropriate. Sales Acumen: Demonstrate sales and business acumen with the ability to identify market opportunities, competitive positioning, knowledge of customer needs and generate sales and secure orders. The EM is beginning to achieve the target unit quota by establishing strong relationships with key people in the assigned territory geography (candidates, audiologists, surgeons, scheduling coordinators and volunteers). Ensures that all sales activities within the assigned territory are conducted in a manner that is fully compliant with Cochlear policy, laws and regulations. Maintains accurate documentation of all sales activities and customer interactions in compliance with Cochlear’s policies to ensure leadership sales reporting and provide a seamless customer experience. Collaborates with B2B teammates to educate on products to develop strong relationships with schools, Deaf/Hard of Hearing schools/programs and non-programming audiologists. Executes sales and marketing initiatives, delivering the associated marketing messages so that the impact on the customer is successful and positive. The Engagement Manager, coordinates and provides candidate educational events, evaluation days and awareness events related to Cochlear devices. Collaborates with B2B and CPNTM to support growth initiatives in the territory. Provides market intelligence and competitive information that can be utilized in developing effective ways to approach current and potential customers. Maintains a professional image when representing Cochlear Americas. Business Acumen: Manages territory expenses to budget. Allocates appropriate company resources and planning to achieve territory sales success. Assists with developing and implementing quarterly strategic plans to achieve objectives. Submits territory information in a timely manner for the content of the territory month end report. Consistently uses all sales tools including, Salesforce, Miller Heiman purple sheets, Communication Pathway, Schedule Once, Ava and Show Pad in the management of the consumer sales territory. Key Requirements To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview: Required Bachelor's Degree or equivalent Work Experience 2- 3 Years of Experience Demonstrated ability to work independently with minimal supervision. Ability to lift a minimum of 30 lbs. Must possess a valid driver’s license. Depending on territory coverage requirements, must also have access to a reliable vehicle. Willingness and ability to travel up to 60% of the time with overnight stays and weekends. Preferred Fluent in English and Spanish Strong computer skills with experience in various software packages, including Microsoft Suite and web-based applications. Ability to work and adapt in a fast-paced environment and balance / manage multiple, changing priorities while maintaining a high level of attention to detail. Excellent written and verbal communication skills, strong presentation skills, and an ability to adjust communication and messaging to fit the audience Demonstrated strong follow through on commitments and taking responsibility for actions and decisions Approaches projects collaboratively, seeking varied inputs Ability to identify solutions and challenge the status quo to deliver creative solutions Proven ability to work collaboratively and positively in a team environment. Ability to interact effectively across all levels of the organization, establish professional relationships, and communicate openly within the department and with cross functional teams Total Rewards In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits. Target Salary Range/Rate: $70,000 - $73,000 with a competitive annual Commission opportunity based upon experience and bilingual abilities. Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance. Who are we? Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs. For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day. Learn more about what our employees are saying about working at Cochlear: What excites you most about Cochlear's future? How does your role embrace Cochlear's mission and purpose? Physical & Mental Demands The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary seated and standing position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required. The Engagement Manager must live in the territory. The work environment is fully remote with extensive travel and represents those an individual encounters while performing the essential functions of this job. Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more. Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549. Our growth is creating great opportunities! Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives. We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

Support sales and marketing initiatives to grow market share for Cochlear's hearing solutions, including community engagement and candidate education. | Requires experience in sales, territory management, and fluency in English and Spanish, with a willingness to travel extensively. | Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care. Hearing Health Engagement Manager - Orlando (Internal title: Engagement Manager I) This position will support the North Florida and Orlando territories for Cochlear and must live in the territory. Fluency in Spanish is preferred Willingness and ability to travel up to 60% of the time with overnight stays and weekends. Candidates with hearing health sales background preferred Accepting applications until March 1, 2026 Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care. About the role The purpose of the Engagement Manager I position is to execute industry leading medical device B2C sales through the application of complex sales techniques to drive territory strategy to achieve yearly sales revenue targets. This position will support the North Florida and Orlando territory for Cochlear. Key Responsibilities Candidate & Professional Partners: Engagement Managers are embedded in the territory sales strategies as the expert of Cochlear products to our candidates and professional partners. The Engagement Manger has demonstrated solutions to sell Cochlear’s product portfolio through nurturing of candidates and product launches. Implement local consumer marketing and candidate nurture strategies aimed at growing the market for Cochlear implantable technology. Strategies include but are not limited to planning and execution of candidate growth events, developing strategic community relationships as well as consumer support for professional partners. Manage, develop and inspire mentoring volunteers. Provide candidate communication through a variety of vehicles; in person, virtual, email and/or phone. This communication may include explaining device features and functions and Cochlear services to drive brand choice. Report issues via the Cochlear complaint management system (Global issue form) and provide detailed description for B2B appropriate follow up and closure where appropriate. Sales Acumen: Demonstrate sales and business acumen with the ability to identify market opportunities, competitive positioning, knowledge of customer needs and generate sales and secure orders. The EM is beginning to achieve the target unit quota by establishing strong relationships with key people in the assigned territory geography (candidates, audiologists, surgeons, scheduling coordinators and volunteers). Ensures that all sales activities within the assigned territory are conducted in a manner that is fully compliant with Cochlear policy, laws and regulations. Maintains accurate documentation of all sales activities and customer interactions in compliance with Cochlear’s policies to ensure leadership sales reporting and provide a seamless customer experience. Collaborates with B2B teammates to educate on products to develop strong relationships with schools, Deaf/Hard of Hearing schools/programs and non-programming audiologists. Executes sales and marketing initiatives, delivering the associated marketing messages so that the impact on the customer is successful and positive. The Engagement Manager, coordinates and provides candidate educational events, evaluation days and awareness events related to Cochlear devices. Collaborates with B2B and CPNTM to support growth initiatives in the territory. Provides market intelligence and competitive information that can be utilized in developing effective ways to approach current and potential customers. Maintains a professional image when representing Cochlear Americas. Business Acumen: Manages territory expenses to budget. Allocates appropriate company resources and planning to achieve territory sales success. Assists with developing and implementing quarterly strategic plans to achieve objectives. Submits territory information in a timely manner for the content of the territory month end report. Consistently uses all sales tools including, Salesforce, Miller Heiman purple sheets, Communication Pathway, Schedule Once, Ava and Show Pad in the management of the consumer sales territory. Key Requirements To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview: Bachelor's Degree or equivalent Work Experience 2- 3 Years of Experience Demonstrated ability to work independently with minimal supervision. Ability to lift a minimum of 30 lbs. Current & valid driver’s license Willingness and ability to travel up to 60% of the time with overnight stays and weekends. Desired Skills Fluent in English and Spanish preferred Strong computer skills with experience in various software packages, including Microsoft Suite and web-based applications. Ability to work and adapt in a fast-paced environment and balance / manage multiple, changing priorities while maintaining a high level of attention to detail. Excellent written and verbal communication skills, strong presentation skills, and an ability to adjust communication and messaging to fit the audience Demonstrated strong follow through on commitments and taking responsibility for actions and decisions Approaches projects collaboratively, seeking varied inputs Ability to identify solutions and challenge the status quo to deliver creative solutions Proven ability to work collaboratively and positively in a team environment. Ability to interact effectively across all levels of the organization, establish professional relationships, and communicate openly within the department and with cross functional teams Total Rewards In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits. Target Salary Range/Rate: $70,000 - $73,000 based upon experience, with a competitive annual commission opportunity. Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance. Who are we? Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs. For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day. Learn more about what our employees are saying about working at Cochlear: What excites you most about Cochlear's future? How does your role embrace Cochlear's mission and purpose? Physical & Mental Demands The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary seated and standing position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required. The work environment is fully remote with extensive travel and must live in the territory and represents those an individual encounters while performing the essential functions of this job. Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more. Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.require accommodation with completing the online application, please contact us via web or phone at 303-264-2549. Our growth is creating great opportunities! Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives. We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.