CNA Insurance

Develop and implement AI application solutions using Google Vertex AI and LLMs, collaborating with clients to ensure scalability and reliability. | Bachelor's degree and 4+ years application development experience with senior Python proficiency and expertise in LLM frameworks. | You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. We are looking for a highly skilled Senior Python AI Developer with deep expertise in building intelligent agents using Google Vertex AI, particularly with Gemini or OpenAI models. The ideal candidate has a strong foundation in Large Language Models and understands how they work under the hood, combined with experience in evaluating model performance through structured testing methodologies. This role requires proficiency in the technical aspects of agent development while adhering to best practices in prompt engineering, context filtering, and security-aware prompting. The candidate should also have hands-on experience with modern agent frameworks and observability tools, ensuring robust, scalable, and reliable AI solutions. JOB DESCRIPTION: Essential Duties & Responsibilities: Performs a combination of duties in accordance with departmental guidelines: Evaluates defined client area requirements and processes (e.g., new enhancements or maintenance) and detailed designs and develops moderate to complex application program solutions. Ensures quality of application solutions by performing code review with peers, creating documentation, implementing code, verifying program logic, performing defect root cause analysis, and completing unit and integration testing. Participates in systems testing with other IT staff. Assists with the high level design of solutions. Consults with the client area to analyze system requirements and capabilities, identify associated risks, and resolve problems. May act as a liaison between clients and applications area. Researches and evaluates new and/or alternative solutions, and recommends the most efficient and cost effective solution for the systems/program design and develops system specifications and procedures. May include integrating vendor applications and consulting resources into existing applications and resources. In conjunction with operations area technical staff, supports the implementation of the application into production and testing environments. May confer with technical personnel to identify and resolve issues. Reporting Relationship: Typically Manager or above Skills, Knowledge and Abilities Key Required Skills & Experience: Senior-level proficiency in Python, with experience in AI/ML development Strong understanding of Large Language Models (LLMs) and their operational mechanics Experience developing AI Agents on Google Vertex AI using Gemini or OpenAI Expertise in Prompt Engineering Best Practices Hands-on experience with: Google Agent Development Kit LangChain and LangGraph Knowledge of Context Filtering and Prompting Security Best Practices Familiarity with observability and debugging tools: LangSmith LangFuse Phoenix or Arize Experience with Eval AI Testing and model evaluation workflows Education and Experience 1. Bachelor's degree in Computer Science, or related discipline, or equivalent work experience. 2. Typically a minimum four years of application program development experience. 3. Applicable certificates preferred. #LI-MR1 #LI-Hybrid In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com. CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com

Manage and resolve the most complex commercial claims by leading investigations, coverage determinations, litigation strategies, and collaborating with counsel and senior management. | Bachelor's degree (Master's preferred), 10+ years relevant experience, insurance adjuster license (or ability to obtain), advanced negotiation skills, and professional designations encouraged. | You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. Consider taking the next step in your career at CNA Insurance as a Major Litigation Unit Complex Claims Consulting Director. This is an individual contributor role responsible for the direct handling and management of the most complex and highest exposure claims in our Major Litigation Unit. This position requires technical expertise in assessing risk and exposure to CNA insureds and the ability to present the evaluation and resolution plan to senior management. Interprets complex or unusual policy coverages and collaborates with coverage counsel. Strategically partners with defense counsel to manage litigation for the optimal claim outcome. Has national or company-wide scope of responsibility within the commercial claims department. This position enjoys a flexible, hybrid work schedule and is available in any location near a CNA office. JOB DESCRIPTION: Essential Duties & Responsibilities: Performs a combination of duties in accordance with departmental guidelines: • Manages an inventory of the most complex commercial claims, which are generally multi-year and have very significant loss exposure, by following company protocols to manage and oversee all aspects of the claim handling, including coverage determinations, investigations, and resolution strategies which may include pursuit of risk transfer, extensive negotiations and complex litigation management. • Ensures exceptional customer service by driving continuous improvements for all aspects of the claim/account, providing professional and timely claims services, and achieving quality and cycle time standards. • Verifies coverage, sets and manages timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel as needed, estimating potential claim valuation, and following company's claim handling protocols. • Leads all activities involved with a focused investigation to determine compensability, liability and covered damages by gathering pertinent information, documenting statements from customers/ claimants, and working with experts, or other parties, as necessary to verify the facts of the claim. • Drives the resolution of claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority. • Establishes and manages significant claim budgets by identifying, selecting and actively managing appropriate resources, delivering high quality services, and coordinating all efforts leading to timely resolution of the claim/accounts. • Discovers and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making appropriate referrals to appropriate Claim, Recovery or SIU resources for further investigation. • Achieves quality standards by effectively managing each claim to ensure that all company protocols are followed, work is accurate and timely, all files are properly documented and claims are resolved and paid timely. • Prepares and presents high profile, complex information to senior leadership, customers, counsel, and others by effectively identifying high profile matters, developing executive loss summaries, coordinating and communicating resolution strategies and sharing relevant current events and case law. • Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for the specialized line of business, and may represent company in industry trade groups or other important events. • Mentors, guides, develops and delivers training to less experienced Claim Professionals and may assist with special projects as needed. May perform additional duties as assigned. Reporting Relationship Typically AVP or above Skills, Knowledge & Abilities • Expert knowledge of commercial insurance industry, products, policy language, coverage, and claim practices. • Excellent verbal and written communication skills with the ability to develop collaborative working relationships, articulate very complex claim facts, analysis and recommendations in a concise manner to senior management, as well as with external business partners and customers. • Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions, and to effectively evaluate and resolve ambiguous, complex and challenging business problems. • Extensive experience in leading complex negotiations, as well as developing and implementing resolution strategies. • Strong work ethic, with demonstrated time management, organizational skills, and an ability to work independently in a fast-paced environment. • Ability to drive results by taking a proactive long-term view of business goals and objectives. • Extensive experience interpreting commercial insurance policies and coverage. • Ability to partner with internal resources, oversee/manage outside counsel, and collaborate with other carriers. • Ability to lead multiple and shifting priorities in a fast-paced and challenging environment. • Knowledge of Microsoft Office Suite and ability to learn business-related software. • Demonstrated ability to value diverse opinions and ideas. Education & Experience: • Bachelor's degree with Master's preferred in a related discipline or equivalent. • Typically a minimum ten years of relevant experience. • Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable. • Advanced negotiation experience • Professional designations are highly encouraged (e.g. CPCU) In Illinois/New York/California, the average base pay range for the Complex Claims Consulting Director is $144,500 to $205,000. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $97,000 to $189,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

Design and deliver talent and learning solutions, manage learning content and programs, engage stakeholders, and apply project management to improve business results. | Bachelor's degree and 8+ years of strategic talent development experience, expertise in learner experience design, learning technologies, project management, and strong interpersonal skills. | You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. Job Summary The Talent Development Senior Consultant works with Talent Development leaders and HR business partners to design and deliver talent and learning solutions to improve business results. Successful candidates will be passionate about creating a learning culture and strategically growing the capacity and capability of talent. JOB DESCRIPTION: Essential Duties and Responsibilities • Collaborates with Talent Development leaders and HR business partners to design and curate creative learning programs and pathways to support strategic business priorities. • Researches and identifies modern learning tools, methods, modalities and distribution methods. Recommends opportunities to apply new technologies to modernize the learner experience across the CNA talent development ecosystem. • Manages the design, development and deployment of talent and learning content including program delivery and facilitation. • Uses strong project management practices to set strategy and budget for multi-work stream projects; plans, develops and implements learning solutions; keeps stakeholders engaged and informed. • Researches and establishes relationships with relevant external vendors, partnering to customize content. • Designs and implements proactive communication and change management plans to ensure initiatives are well executed. • Works closely with HR Shared Services to evaluate learning outcomes, participant satisfaction and business outcomes, and recommends continuous improvement methods. • Proactively engages in external research and knowledge sharing to stay current on talent and leadership development trends and best practices and acts as an instructional design expert to key stakeholders. Skills, Knowledge and Abilities • Strong knowledge of learner experience design, instructional design methods, adult learning and modern blended learning theory and strategies. Expertise and knowledge in contemporary leadership development trends is a plus. • Strong knowledge of learning technologies, content creation and curation tools and learning modalities. This includes CNA’s Learning Management System and Microsoft Office Suite as well as learning technologies such as Articulate 360, Rise and Vyond. • Solid business acumen, knowledge of business and client groups, and ability to effectively conduct needs analysis and implement talent and learning strategies to support business goals. • Strong interpersonal, communication and presentation skills. Ability to facilitate large groups through the use of group dynamics while encouraging creativity and innovation and achievement of learning outcomes. • Excellent project management, organizing and planning skills and ability to manage multiple and shifting priorities in a fast paced and challenging environment. • Highly collaborative and comfortable navigating organizational dynamics. • Ability to exercise independent judgement and make critical business decisions effectively, at times with ambiguous or incomplete information Reporting Relationship AVP, Talent Development Education and Experience • Bachelor's Degree in related field, or equivalent. • Typically a minimum of eight years of strategic talent development experience. #LI-MR1 #LI-HYBRID In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.