Clutch

Manage enterprise accounts focusing on executive onboarding, adoption, and value realization post-implementation. | 7+ years in customer-facing roles with experience in financial institutions, strong executive presence, and commercial acumen. | About the Role As an Enterprise Customer Success Manager (CSM), you will own a portfolio of 7-9 accounts of our largest accounts with an average ARR of $500k+. These are complex, relationship-driven customers, all of them Credit Unions. This role spans both executive onboarding during implementation (driving alignment, ensuring the customer is set up for long-term success) and post-implementation success (ongoing adoption, value realization, and growth). The ideal candidate is comfortable moving between tactical execution (helping customers through technical challenges in tandem with our Implementation Engineers) and strategic partnership (advising executives on how to unlock value at scale). This is a remote role open to US-based candidates with a small share of travel (approx. 15%) About the Team The Customer Success team is a distributed group of 10+, led by two managers and a Director, supporting CSMs across the US. We work closely with executives at Credit Unions of all sizes, guiding them through onboarding, adoption, and long-term growth. Our culture is high-trust and high-accountability. We value progress over perfection and empower CSMs to take ownership of their portfolio while collaborating closely with product, implementation, and support. The people who thrive here are resilient, bring positive energy, and act with a bias to action in an environment that is still evolving. With the company on a strong growth path, this is a chance to join at a pivotal moment and help shape how we deliver value to customers while growing into larger, more strategic accounts. What You’ll Do Within 3 months, you will: ake ownership of a portfolio of 7-9 accounts, including several large customers in active onboarding. Build relationships with executive sponsors and key day-to-day contacts. Lead the executive onboarding portion of implementations, ensuring stakeholders are aligned on goals and success measures. Diagnose early adoption gaps and define a clear path to value realization for each customer. Within 6 months, you will: Successfully complete onboarding for your in-flight customers and transition them into post-implementation success management. Establish “3 wide, 3 deep” relationships across your accounts. Partner with internal teams (product, support, implementation) to solve customer challenges and influence roadmap priorities Identify, scope, and prioritize custom build opportunities across your portfolio, ensuring strong business justification, executive alignment, and clear ROI. Lead executive-level QBRs/EBRs (virtual and onsite) where you challenge customer priorities, surface risks, and align stakeholders around what must change in the next 60–90 days to drive outcomes. Progress 4–5 qualified expansion opportunities, together with our Account Executives Actively contributed to up-leveling the CS team by running knowledge share sessions on a regular basis Within 9 months, you will: Be recognized by customers as a trusted advisor who influences executive decision-making and delivers measurable business impact. Consistently drive deeper adoption across your portfolio. Generate customer referrals and contribute to net-new opportunities. Generate at least 8 expansion opportunities across your book of business. What You’ll Bring 7+ years of experience as Customer Success Manager or other customer-facing role in a fast-paced environment Required experience working with Credit Unions, financial institutions, or fintechs directly supporting core financial operations. Adjacent fintech experience is acceptable when closely tied to FI workflows. Willingness to travel up to 15 percent for QBRs, onboarding workshops, and executive meetings Proven success managing a portfolio of mid-market or enterprise B2B accounts (10-15 accounts max.) Strong executive presence, with the ability to guide senior stakeholders through onboarding, strategic reviews, and difficult trade-offs. Resilience and adaptability when working with fragmented or less mature customer organizations Bias to action and ownership mindset, able to move initiatives forward in ambiguous environments while respecting process Commercial acumen with experience identifying and driving expansion opportunities Data fluency, with the ability to interpret customer and operational data, identify trends, and deliver insights that shape strategy and outcomes Strong collaboration skills with a track record of working cross-functionally, especially with product, to deliver customer outcomes Technical fluency and ability to translate product capabilities into business value Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability. What’s In It For You? Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly. Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas. Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation. Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package. Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials. Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working. Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans. About Us Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt. Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions. Clutch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our organization participates in E-Verify. Click here to learn about E-Verify. A Note About AI at Clutch We love AI. We use it often and encourage our team to creatively and effectively leverage AI tools in their work. If you join Clutch, we hope you'll bring the same enthusiasm for exploring how AI can amplify impact, productivity, and innovation. That said, during the interview process, we want to hear your thoughts. Please approach interviews without the use of AI tools—our goal is to get to know how you think, solve problems, and communicate. Once you're in the seat, bring on the prompts!

Own and develop the underwriting automation product, collaborating across teams to deliver measurable improvements and strategic platform decisions. | Over 5 years of product management experience, with a strong track record of delivering 0→1 products in SaaS or fintech environments, and experience in lending or underwriting domains. | About the Role Clutch is on a mission to transform Credit Unions into fintechs — helping them deliver digital experiences that rival the best banks and lenders in the world. As the Senior Product Manager for the Underwriting team, you’ll own a critical pillar of that mission: enabling credit unions to automate their loan decisioning process. You’ll define product strategy in close partnership with Engineering while also serving as a product champion alongside Sales and other GTM partners. This role operates at the intersection of lending operations, automation, and platform capabilities, with a direct mandate to help launch and scale our automated underwriting. It’s best suited for someone with lending experience and a strong 0→1 track record who is motivated by driving meaningful, real-world outcomes. About the Team You’ll join a high-talent density Product & Engineering org with a culture of ownership, speed, and judgment. PMs here work shoulder-to-shoulder with engineers and GTM peers, driving clarity and tough tradeoffs instead of waiting for direction. This is a pivotal moment at Clutch. We’re on a strong growth trajectory, and how we scale our lending offerings over the next 12 months will play a major role in building durable leverage across the company. What You’ll Do Within 3 months, you will: Develop a deep understanding of our underwriting architecture, including current capabilities, limitations, and tradeoffs Build strong working relationships across Engineering, Sales, and other business partners Take ownership of prioritization across foundational platform work and customer-driven needs Within 6 months, you will: Pilot a new product offering or feature with your first credit union Define and communicate a clear product strategy and roadmap for underwriting automation Partner with Sales to define how underwriting automation drives customer lifecycle value, including land-and-expand opportunities across multiple lending products Within 9 months, you will: Demonstrate measurable improvements in automation rates, time-to-decision, and straight-through processing outcomes for live customers Establish our loan policy engine as a focused, opinionated product rather than a generic decisioning layer Influence longer-term platform and architecture decisions based on real customer usage and outcomes What You’ll Bring Strong product ownership mindset, with a track record of delivering 0→1 products in ambiguous environments The ability to balance foundational platform investments with shipping customer-impacting features Experience in lending, banking, or underwriting-adjacent domains Strong cross-functional leadership skills, with experience in influencing without direct authority Clear, opinionated thinking paired with the flexibility to adapt as new information emerges 5+ years of Product Management experience in a fast-paced environment, preferably in SaaS and/or fintech Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability. What’s In It For You? Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly. Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas. Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation. Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package. Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials. Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working. Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans. About Us Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt. Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions. Clutch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our organization participates in E-Verify. Click here to learn about E-Verify. A Note About AI at Clutch We love AI. We use it often and encourage our team to creatively and effectively leverage AI tools in their work. If you join Clutch, we hope you'll bring the same enthusiasm for exploring how AI can amplify impact, productivity, and innovation. That said, during the interview process, we want to hear your thoughts. Please approach interviews without the use of AI tools—our goal is to get to know how you think, solve problems, and communicate. Once you're in the seat, bring on the prompts!

Build and scale a sales team, develop sales strategies, and drive revenue growth in a new vertical. | Over 5 years of sales or sales leadership experience, familiarity with SaaS or Fintech, experience managing different deal sizes, and ability to operate in ambiguity. | About the Role This role is responsible for building and scaling Clutch’s sales motion for a new and evolving vertical, with a strong focus on new customer acquisition. You will lead a team of Growth and AI Account Executives selling across a wide range of deal sizes, from $25k to $1M+, and across different sales motions. Success in this role means navigating ambiguity, testing and refining strategy, and helping define how Clutch wins in a new market. You’ll operate as both a leader and a builder: coaching a growing team, closing and guiding complex deals, and shaping repeatable, value-based sales processes. This role partners closely with Product and cross-functional leaders to translate customer insights into strategy, while balancing near-term execution with long-term scale. About the Team You’ll lead a small but growing team of Account Executives focused on acquisition and expansion, with an emphasis on winning new logos in a new vertical. The team is curious, adaptable, and motivated by learning what works through real customer conversations, not rigid playbooks. There is room to experiment, iterate, and improve, and the team values thoughtful coaching and shared accountability. The broader team at Clutch is highly collaborative and mission-driven, working closely across Sales, Product, and Leadership to build solutions that genuinely serve customers. You’ll be supported by partners who expect clear thinking, open communication, and a willingness to figure things out together as the business scales. What You’ll Do Within 3 months, you will: Build a deep understanding of WithClutch’s product, customers, ICPs, and buying journey Assess the current sales motion, pipeline quality, and tooling, identifying gaps and quick wins Take ownership of active deals and begin closing revenue yourself Establish clear sales messaging, qualification criteria, and deal stages Build trust and strong working relationships across marketing, product, and leadership Within 6 months, you will: Consistently close new business and drive predictable pipeline creation Refine and document a repeatable sales process from first touch to close Improve forecasting accuracy and pipeline visibility Influence pricing, packaging, and positioning based on customer feedback and deal data Begin hiring, mentoring, or leveling up sales talent as needed Within 9 months, you will: Own and scale the revenue function with clear targets, dashboards, and accountability Lead a high-performing sales team that consistently hits or exceeds goals Partner with leadership to define long-term go-to-market and growth strategy Drive expansion, upsell, and long-term customer value in addition to new logo growth Help position WithClutch as a category leader through strong enterprise-grade sales execution What You’ll Bring 5+ years of experience in sales or sales leadership, or equivalent experience, in a fast-paced environment such as SaaS, Fintech, or a related industry Experience working across a range of deal sizes, from $25k to $100k to $1M+, with exposure to different sales motions and buyer types Comfort supporting both acquisition and expansion motions, with a primary focus on helping teams win new business Experience leading and coaching a small sales team, with excitement about growing and evolving the team over time Ability to adapt your sales approach based on deal complexity, customer needs, and stage of growth Comfort operating in ambiguity, including learning new markets, testing ideas, and helping define what “good” looks like in a new vertical Familiarity with value-based selling and a desire to coach others through thoughtful discovery and consultative sales conversations Clear, collaborative communicator who enjoys partnering with Product and cross-functional teams to learn, iterate, and improve Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability. What’s In It For You? Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly. Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas. Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation. Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package. Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials. Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working. Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans. About Us Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt. Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions. Clutch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our organization participates in E-Verify. Click here to learn about E-Verify. A Note About AI at Clutch We love AI. We use it often and encourage our team to creatively and effectively leverage AI tools in their work. If you join Clutch, we hope you'll bring the same enthusiasm for exploring how AI can amplify impact, productivity, and innovation. That said, during the interview process, we want to hear your thoughts. Please approach interviews without the use of AI tools—our goal is to get to know how you think, solve problems, and communicate. Once you're in the seat, bring on the prompts!

Oversee social media strategies and client relationships for pharmaceutical clients, ensuring regulatory compliance and team coordination. | 6-8 years of pharma social media experience with deep knowledge of MLR processes, proven leadership at the director level, and availability to work full contract duration on EST hours. | Role: Director, Social Strategy (pharma agency) Contract Duration: January – Mid-May (Paternity Leave Cover) Location: Remote / EST Hours Required Rate: up to $55hr • must have pharma agency experience We are seeking an experienced Director of Social Strategy to join our client's team to cover a paternity leave. This is a high-impact, leadership-level role requiring a seasoned strategist who can seamlessly manage a large portfolio of pharmaceutical clients. You will be responsible for overseeing team operations, driving social strategy, and maintaining high-level client relationships. Key Responsibilities • Portfolio Management: Oversee a diverse book of business consisting of 8–10 pharma clients simultaneously, managing approximately 10–15% allocation per account. • Strategic Oversight: Lead the development and execution of content and social media strategies, ensuring all work meets the rigorous regulatory standards of the pharma space. • Cross-Functional Leadership: Act as the primary strategic lead while collaborating closely with Creative, Account, Project Management, and Operations teams. • Social Listening: Supervise social listening initiatives to extract actionable insights and monitor brand reputation for your client portfolio. • Client Management: Serve as a senior-level, client-facing partner, providing strategic counsel and ensuring project delivery exceeds expectations. • Team Mentorship: Oversee and support internal team members to ensure operational efficiency and professional growth during the interim period. Requirements & Qualifications • Industry Experience: 6–8 years of dedicated experience in the pharmaceutical social media space. Deep knowledge of MLR (Medical/Legal/Regulatory) processes is essential. • Leadership Depth: Proven experience at the Director level, with the ability to manage both high-level strategy and day-to-day operations. • Multitasking & Organization: Exceptional ability to focus on multiple business streams at once without losing sight of quality or detail. • Communication: Strong presentation and interpersonal skills for high-stakes client facing environments. • Availability: Must be able to work on EST time and commit to the full duration of the contract (January through mid-May). Please read: Contact from Clutch employees will always come from the domain @clutchnow.com ONLY and we will always provide a phone number where you can contact us. Clutch will NEVER present a job offer without a verbal or video interview and we will never ask you to transfer or pay money to get hired. If you are skeptical about any email or job offer, please reach out to us directly.

Manage a portfolio of mid-market accounts by leading onboarding, driving adoption, building executive relationships, and identifying expansion opportunities. | 5+ years in customer-facing roles preferably in SaaS or fintech, managing mid-market B2B accounts, strong executive presence, data fluency, technical understanding, and willingness to travel up to 15%. | About the Role As an Enterprise Customer Success Manager (CSM), you will own a portfolio of ~12–15 mid-market accounts, typically valued between $100K–$300K ARR each. These are complex, relationship-driven customers, all of them Credit Unions. This role spans both executive onboarding during implementation (driving alignment, ensuring the customer is set up for long-term success) and post-implementation success (ongoing adoption, value realization, and growth). The ideal candidate is comfortable moving between tactical execution (helping customers through technical challenges in tandem with our Implementation Engineers) and strategic partnership (advising executives on how to unlock value at scale). This is a remote role open to US-based candidates with a small share of travel (approx. 15%) About the Team The Customer Success team is a distributed group of 10+, led by two managers and a Director, supporting CSMs across the US. We work closely with executives at Credit Unions of all sizes, guiding them through onboarding, adoption, and long-term growth. Our culture is high-trust and high-accountability. We value progress over perfection and empower CSMs to take ownership of their portfolio while collaborating closely with product, implementation, and support. The people who thrive here are resilient, bring positive energy, and act with a bias to action in an environment that is still evolving. With the company on a strong growth path, this is a chance to join at a pivotal moment and help shape how we deliver value to customers while growing into larger, more strategic accounts. What You’ll Do Within 3 months, you will: Take ownership of a portfolio of 12–15 accounts, including several large customers in active onboarding. Build relationships with executive sponsors and key day-to-day contacts. Lead the executive onboarding portion of implementations, ensuring stakeholders are aligned on goals and success measures. Support adoption of core product capabilities and begin spotting areas for future expansion. Within 6 months, you will: Successfully complete onboarding for your in-flight customers and transition them into post-implementation success management. Establish “3 wide, 3 deep” relationships across your accounts. Partner with internal teams (product, support, implementation) to solve customer challenges and influence roadmap priorities. Lead high-impact QBRs/EBRs (onsite & virtual) with executive stakeholders, supported by data-driven insights into customer performance and opportunities Progress 4–5 qualified expansion opportunities, together with our Account Executives Use customer data to surface actionable insights that drive adoption and executive alignment Within 9 months, you will: Be recognized by your customers as a trusted advisor who delivers measurable business value. Consistently drive deeper adoption across your portfolio. Work with the sales team to generate net-new opportunities through referrals Generate at least 8 expansion opportunities across your book of business. What You’ll Bring 5+ years of experience as Customer Success Manager or other customer-facing role in a fast-paced environment, preferably in SaaS and/or Fintech or consulting Willingness to travel up to 15 percent for QBRs, onboarding workshops, and executive meetings Proven success managing a portfolio of mid-market B2B accounts (about 10 to 20 accounts) Executive presence and ability to guide senior stakeholders through onboarding and strategic reviews Resilience and adaptability when working with fragmented or less mature customer organizations Bias to action and ownership mindset, able to move initiatives forward in ambiguous environments while respecting process Commercial acumen with experience identifying and driving expansion opportunities Data fluency, with the ability to interpret customer and operational data, identify trends, and deliver insights that shape strategy and outcomes Strong collaboration skills with a track record of working cross-functionally, especially with product, to deliver customer outcomes Technical fluency and ability to translate product capabilities into business value Background in financial services or other regulated industries strongly preferred; open to adjacent industries with experience managing complex, evolving organizations Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability. What’s In It For You? Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly. Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas. Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation. Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package. Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials. Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working. Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans. About Us Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt. Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions. Clutch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our organization participates in E-Verify. Click here to learn about E-Verify. A Note About AI at Clutch We love AI. We use it often and encourage our team to creatively and effectively leverage AI tools in their work. If you join Clutch, we hope you'll bring the same enthusiasm for exploring how AI can amplify impact, productivity, and innovation. That said, during the interview process, we want to hear your thoughts. Please approach interviews without the use of AI tools—our goal is to get to know how you think, solve problems, and communicate. Once you're in the seat, bring on the prompts!