CloudOne Digital

Overseeing customer support teams, coaching, performance management, and ensuring SLA adherence. | Experience in customer support leadership, proficiency with support technologies, and Kadence platform experience. | The Supervisor, Client Support is responsible for leading and supporting a team delivering high-quality client service for our Kadence product line. This role provides day-to-day operational oversight while ensuring consistent service delivery, adherence to SLAs, and a positive, accountable team culture.The Supervisor is directly responsible for team performance through coaching, mentoring, documentation, performance management, and disciplinary actions when necessary. Prior hands-on Kadence experience is required to effectively guide the team and support operational excellence. Permanent, Full-Time, Exempt positionPay RangeKey Responsibilities • Provide direct supervision and support to Client Support team members • Conduct regular coaching, feedback, performance reviews, and goal-setting activities • Manage the employee lifecycle including onboarding, development, performance improvement, and disciplinary actions • Foster a positive, inclusive, and accountable team environment aligned with company values and policies • Manage staffing levels, schedules, and workload distribution to ensure adequate coverage and SLA adherence • Monitor daily operations and respond to emergent or escalated situations • Ensure accurate documentation of customer interactions and internal actions • Facilitate effective communication and handoffs between teams and departments • Communicate clearly and professionally with customers across multiple channels • Collaborate with customers to fully understand and resolve requests efficiently • Create, review, maintain, and continuously improve internal documentation and procedures • Evaluate and refine workflows to improve efficiency, quality, and customer experience • Ensure team awareness of relevant company updates, process changes, and industry considerations • Ensure compliance with applicable regulations and standards, including data protection and privacy requirements • Partner cross-functionally to support alignment of goals, priorities, and service delivery • Additional duties as assigned Required Qualifications • Kadence platform experience (required) • Bachelor’s degree in a related field or equivalent combination of education and relevant experience • Minimum 1+ year of experience in a customer service leadership or supervisory role • Proficiency with call center or support technologies (CRM systems, workforce management tools, etc.) • Strong customer-centric mindset with a focus on service quality and continuous improvement • Basic troubleshooting and problem-solving skills • Excellent verbal and written communication skills • Strong organizational and multitasking abilities • Ability to operate effectively in a fast-paced, dynamic environment We Offer: • Excellent Benefits options - Medical, Dental, Vision, Prescription • Traditional and Roth 401k with company matching • A collaborative team culture • Consistent/set work hours • Challenging non-redundant daily duties • A voice in how things get done • Access to ongoing training Disclaimer:This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

Lead and unify brand storytelling, product marketing, content development, field marketing, and digital experience to drive awareness, engagement, and growth. | 10-15 years B2B marketing leadership experience across multiple functions with proven ability to simplify complex technical messaging and lead creative teams. | Description Position at CloudOne Digital About the Role We are seeking a Sr. Director of Strategic Marketing & Brand to lead the storytelling, positioning, and creative execution that defines how CloudOne Digital shows up in the market. This role spans product marketing, content development, field marketing (including events), website/digital experience, sales enablement, and brand/agency management - ensuring we have one unified, differentiated voice across all touchpoints. We are in a specialized industry that doesn't always feel exciting from the outside. That's why we need a leader who can make it exciting - building an approachable, fun, and trusted brand that stands apart from traditional infrastructure players. This person will push the team to experiment, create, and lead with thought leadership while keeping a disciplined focus on outcomes that matter: driving awareness, engagement, and growth across our ICPs in healthcare, finance, gaming, eCommerce, and agencies. Key Responsibilities Brand & Strategic Narrative • Define and refine brand positioning and story pillars for CloudOne Digital and portfolio brands. • Ensure consistency and differentiation across campaigns, events, digital, and partner channels. • Translate technical value propositions into customer-centric outcomes (risk reduction, revenue impact, audit success, operational efficiency). Content & Creative Leadership • Lead content strategy and execution: blogs, case studies, podcasts, social formats, thought leadership, and creative campaigns. • Inspire the team to test new formats - podcasts, shows, communities, mascots, or other storytelling approaches that make our brand stand out. • Manage agency and brand partners to deliver high-quality creative that reinforces positioning. Product Marketing & Sales Enablement • Oversee product marketing managers responsible for positioning, messaging, and competitive differentiation. • Partner with sales to create enablement materials (battlecards, decks, case studies) that align to ICPs and outcomes. • Ensure product/solution launches are effectively messaged and adopted in the field. Field Marketing & Events • Lead field marketing strategy to activate campaigns and programs in target verticals. • Own planning and execution of industry events, conferences, and owned experiences. • Partner with sales and demand gen to ensure events drive pipeline and reinforce brand authority. Website & Digital Experience • Oversee the corporate website and digital brand experience. • Ensure messaging, design, and conversion paths align to strategic priorities. • Lead CRO/SEO teams to continuously optimize performance. Team Leadership • Lead and mentor a cross-functional team across product marketing, field/events, content, brand/agency, and web/digital. • Build a culture of creativity, collaboration, and scrappiness - balancing bold ideas with measurable results. • Partner closely with demand gen, RevOps, and sales to align marketing execution with business outcomes. Qualifications • 10-15 years in B2B marketing, with leadership experience across multiple functions (product marketing, brand, content, field). • Proven track record of making technical or niche industries exciting, engaging, and approachable. • Experience leading events and field marketing programs that connect brand to pipeline. • Hands-on expertise in messaging, positioning, and content development. • Strong creative instincts with ability to simplify complexity for multiple audiences (CIOs, CMOs, developers, partners). • People-first leader who builds and motivates high-performing teams. Success in This Role Looks Like • A clear, differentiated brand story that resonates across all customer and partner touchpoints. • Bold content and creative formats (e.g., podcast, community, digital campaigns) that drive thought leadership. • Website and digital properties optimized for clarity, engagement, and conversions. • Field marketing and events delivering measurable pipeline impact. • Sales teams equipped with messaging and enablement assets that win. • A motivated, creative team empowered to experiment and execute with excellence.