Cloud Software Group

Lead customer success by driving adoption and value of Spotfire analytics solutions for clients in manufacturing, energy, or life sciences sectors. | 6-8+ years of data science experience with advanced analytics, programming, and industry-specific expertise in manufacturing, energy, or life sciences. | This a Full Remote job, the offer is available from: United States, Canada, Alabama (USA), Alaska (USA), Arizona (USA), Arkansas (USA), Colorado (USA), Connecticut (USA), Delaware (USA), District of Columbia (USA), Florida (USA), Georgia (USA), Hawaii (USA), Idaho (USA), Illinois (USA), Indiana (USA), Iowa (USA), Kansas (USA), Kentucky (USA), Louisiana (USA), Maine (USA), Maryland (USA), Massachusetts (USA), Michigan (USA), Minnesota (USA), Mississippi (USA), Missouri (USA), Montana (USA), Nebraska (USA), Nevada (USA), New Mexico (USA), North Carolina (USA), Ohio (USA), Oklahoma (USA), Oregon (USA), Pennsylvania (USA), South Carolina (USA), South Dakota (USA), Tennessee (USA), Texas (USA), Utah (USA), Vermont (USA), Virginia (USA), Washington (USA), West Virginia (USA), Wisconsin (USA) About Spotfire Spotfire is a business unit of Cloud Software Group, one of the largest enterprise software companies in the world. Spotfire combines visualizations and advanced analytics to allow experts in their field to find industry-specific solutions the human mind or computers can’t solve alone. Our more than 10,000 customers include: • Majority of the top 10 Energy companies in the world • Majority of the top 10 Life Sciences companies in the world • 7 of the world’s top 10 Manufacturing companies • Several other major companies in banking, retail, and airlines We are looking for people with a passion to make a big difference by doing the job they love – dynamic individuals willing to take the risks necessary to make big ideas come to life and who are comfortable collaborating in our creative, innovation-driven environment. Overview Our global Customer Success team is a central part of the company strategy. The team focuses on customers, innovation, and the community of scientists, engineers, and data scientists. The team is responsible for guiding customers to successfully adopt and maximize value from their investment in Spotfire. Operating across several sectors, our Customer Success Data Scientists have helped improve the drilling operations of several energy companies, increase yield at some of the biggest semiconductor companies and ensured on-time deliveries of well known global logistics companies. We are seeking a Lead Customer Success Data Scientist to join our team in the North America region. Texas, United States is preferred, and we will consider Canada and other areas in the United States except New York and California. This role is ideal for a candidate with proven expertise in Manufacturing, Energy, or Life Sciences industry and a strong passion for Visual Data Science. In this role, you will be the driving force behind long-term customer success for a portfolio of clients, responsible for achieving high adoption, retention, and satisfaction. You will serve as a trusted advisor to all customer stakeholders and act as the key liaison between the customer and internal Spotfire teams. The successful candidate will leverage their hands-on prowess and thought leadership to significantly grow our customers' analytical capabilities using Spotfire. A key part of the role involves developing analytical deliverables, employing methods from exploratory analytics to machine learning, statistical modeling, and AI. Joining a highly collaborative team, you will deliver outcomes that enhance both product and account health. Furthermore, you will have exciting opportunities to represent Spotfire at industry events and contribute to our active customer and partner community. Responsibilities • Technical Strategy - Use Spotfire and data science skills to collaborate with customers, translating their business objectives into actionable success plans. Develop a deep understanding of industry analytics use cases. Customer Success plans include onboarding, adoption, monitoring support, managing upgrades, enabling new features, and establishing a center of excellence. • Trusted Advisor - Aware of industry context and understanding customer needs through regular customer health assessments you can build consultative relationships and act as trusted advisor helping navigate challenges and building long-term customer advocacy. • Innovation - Perform and guide R&D topics in the field of applied machine learning and AI. Translate customer business goals into technical objectives and help create custom solutions for industry use cases, providing guidance, and building prototypes. Projects include Large Language Models, digital twin, anomaly detection in time series, or mathematical modeling of manufacturing processes. • Cross-functional Collaboration - Collaborate with sales, support, product management, and engineering to align strategy, improve customer outcomes, resolve escalations, find sales opportunities, and provide product roadmap input. This involves gathering detailed information, analysis, and investigation to address numerous, often undefined, problems and requests. • Education and Community - Actively engage with your customers in the Spotfire community to drive adoption and enablement. Contribute relevant industry and data science content. Represent the team as a speaker or instructor in industry events and external conferences. • Personal Development - Continue to develop expertise and monitor trends in industry analytics and visual data science tools and techniques. • Organizational Impact - works to achieve operational targets with major impact on the departmental results and work is performed with limited oversight. • Leadership and Talent Management - Some level of coaching and training of other employees within the job area will be involved. Qualifications • 6-8+ years of data science experience using software environments and programming languages e.g. Spotfire, Tableau, Qlikview, SPSS, KNIME, Dataiku, Azure, AWS, Databricks, Snowflake, and for program languages Python, R. Experience with other software components for data preparation and integration e.g. Data Virtualization is a plus. Knowledge of SQL, .Net, Java, IronPython, Javascript, C++ and knowledge of Generative AI is a plus. • 6-8+ years of experience in advanced data analytics and delivery of demonstrations, projects, engagements or deployed software applications. Problem-solver with experience applying advanced analytics such as machine learning and optimization techniques to large, complex and disparate data sources. • 6-8+ years of experience in applying analytics to the sector specific data problems in key Industry such as Manufacturing, Energy, Transportation & Logistics, Financial Services, Telecommunications and Life Sciences. Able to formulate a real-world problem into a mathematical equivalent, propose various solutions, compare and contrast them, deploy the solutions, validate the results and present the results to stakeholders. • Excellent communication and relationship-building skills are essential, including the ability to pro-actively influence and cultivate long-term relationships with internal and external stakeholders, such as customers' senior technical personnel. Must provide compelling software demonstrations and apply domain knowledge to analytical applications, communicating complex technical concepts to non-technical audiences using storytelling. • Collaboration skills - strong ability to work effectively in an internal and customer team environment and to manage multiple projects to a good final outcome. • Master’s or higher degree in STEM (Computer Science, Statistics, Data Science, Engineering, Science, or related analytical field of study) with graduate classes in statistics and data mining. • Language Skills: Proficiency in English is required. As this role involves interaction with customers and partners in Latin America as well, fluency in either Spanish or Portuguese is a plus. Please note you must have full working rights for the United States or Canada. If on a work permit or visa, please make sure the details along with expiry date are included on your application. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. NY generally ranges: $172,114-$258,172 CA generally ranges: $179,598-$269,396 All other locations fall under our General State range: $149,665-$224,497 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion. About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance. This offer from "Cloud Software Group" has been enriched by Jobgether.com and got a 75% flex score.

Use advanced data analytics and machine learning to develop deliverables and collaborate with customers to drive adoption. | 6-8+ years data science experience with advanced programming and analytics tools, plus a Master's or higher in STEM. | Job Description: • Collaborate with customers to translate business objectives into actionable success plans • Serve as a trusted advisor to all customer stakeholders • Develop analytical deliverables using machine learning, statistical modeling, and AI • Actively engage with customers to drive adoption and enablement • Represent Spotfire at industry events Requirements: • 6-8+ years of data science experience using software environments and programming languages • Experience with Spotfire, Tableau, Qlikview, SPSS, KNIME, Dataiku, Azure, AWS, Databricks, Snowflake • Proficiency in programming languages such as Python, R • 6-8+ years of experience in advanced data analytics • Knowledge of SQL, .Net, Java, IronPython, Javascript, C++ • Master's or higher degree in STEM Benefits: • Healthcare • Life insurance • Disability benefits • 401(k) plan and company match

Manage end-to-end release process for Citrix CVAD product suite including planning, testing, deployment, risk mitigation, and cross-team collaboration to ensure high-quality releases. | Requires 10+ years experience with software development and release management, expertise in Atlassian tools, CI/CD, cloud platforms, SQL, and strong leadership and communication skills. | About This Team: Citrix - the recognized leader in VDI, Desktop-as-a-Service and application delivery solutions - empowers enterprises of all sizes and industries to enable secure hybrid and remote working, from anywhere, using any device. The Citrix team is seeking a Lead Release Management Engineer who is passionate about driving operational excellence through cross-functional processes impacting Engineering teams across various geographies. We are particularly interested in candidates with a strong background in software development, including hands-on experience with Software Development, Test execution or Automation. At Citrix, our Release Engineering team combines their Software Engineering background with expertise in program management to ensure the successful delivery of mission-critical software products. If you are enthusiastic about fostering collaboration, optimizing workflows, and contributing to cutting-edge technology solutions, we would love to hear from you. Job Description: As a key provider of virtualization, cloud computing, and workspace solutions, Citrix requires a Lead Release Management Engineer to manage the end-to-end release process and providing the team with the necessary expertise in cross-functional technical program management, enabling team to effectively track and report deliverables, mitigate risks, and ensure alignment with Citrix objective of being mission critical product solution provider. Driving strategic cross functional programs along with Release Manager to ensure high-quality, feature-rich product releases for the Citrix CVAD Product suite at a predictable and regular cadence along with • Owning End-to-End Comprehensive Technical Release Management with Focus on Quality Assurance. • Proactively Identifying, assessing, and mitigating release risks, developing contingency plans throughout the release lifecycle. In this role you will deliver Citrix customer’s Rapid Access to Innovation , quick issue resolution to minimize disruptions. It will need close collaboration with engineering, product management and support teams. Responsibilities: • Develop and maintain a release schedule for the Citrix CVAD Product suite. Coordinate with stakeholders to define the scope and track readiness of releases. • Manage the end-to-end release process, including planning, development, testing, and deployment, while conducting release readiness reviews and owning go/no-go decisions. • Oversee quality assurance to meet standards, ensure testing and defect management processes are followed, and collaborate with QA teams on test plans and execution. • Identify, assess, and mitigate release risks, developing contingency plans and monitoring risks throughout the release lifecycle. • Implement best practices and continuous improvements and provide regular status updates to stakeholders about improvements. . • Utilize tools for version control, CI/CD, and release automation, ensuring compliance on shipped binaries. • Provide support for resolving release-related customer issues and gather feedback to improve future releases. • Work closely with development, QA, support, and product management teams to ensure smooth execution, facilitating communication and collaboration among cross-functional teams. • Work on cross-functional initiatives closely with Engineering & Product teams to drive execution of strategic initiatives, proactively identifying risks & obstacles along with mitigation plans. • Manage the collaboration between engineering, product, design, and other functions by identifying priorities, defining cross-functional milestones, and creating plans • Work with Citrix CVAD teams to identify product dependencies, drive alignment and track ongoing progress. • Create and manage detailed work breakdowns program plans, including scope, dependency, risks. • Create products program & release status tracking, dashboards and communication between project stakeholders to ensure overall healthy program health. • Contribute to an environment that removes obstacles to cross functional program completion. • Work closely with engineering teams on priority and productivity process improvements. Required Experience/Skills: • Expertise in using Atlassian tools (Jira, JQL , Jira Dashboard Report ) for issues, bugs, and project progress tracking and agile project management. • Understanding of Agile values, principles, and practical use. • Familiarity with cloud technologies (AWS, Google Cloud Platform, Microsoft Azure). • Experience with Git/GitHub for version control and code collaboration • Proficient in Jenkins/TeamCity for CI/CD. • Knowledgeable in Splunk/Grafana for data visualization ,monitoring and logging. • Skilled in Confluence or Google Workspace for team collaboration & planning • Ability to understand and discuss technical concepts, manage trade-offs, and evaluate new technologies. • Familiarity with system design and architecture of cloud and on-prem products. • Experience leading global projects and collaborating with diverse cross-functional teams. • Understanding of SDLC through hands-on software development in Java, .Net, or Python. • SQL: For querying and analyzing data from databases. • Proven ability to solve blocker problems between product management, engineering, support and security teams. • Strong multitasking abilities in a dynamic environment. • Excellent facilitation, conflict mediation, and situational awareness skills • Excellent verbal and written communication skills. Ability to articulate complex ideas to both technical and non-technical stakeholders. Optional Experience/Skills: • Agile Certification: SAFe SSM, CSM, PMP-ACP • Knowledge of the Kanban framework • Ability to build and maintain relationships with stakeholders at all levels. Skilled in managing expectations and negotiating priorities. • Experience in customer outage and solution delivery processes • Working knowledge of current front-end web technologies • Tableau / Power BI: For data visualization and reporting. Education Requires a University Bachelor's Degree in Electrical Engineering, Computer Science, Computer Engineering, or a related field, with a minimum of 10 years of relevant experience OR a Master’s degree in the same fields with a minimum of 6 years of relevant experience. About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please email us at AskHR@cloud.com for assistance.