Clipboard

Lead operational strategy and execution within customer support, oversee support systems, and drive continuous improvement. | Minimum 5 years in operations leadership in customer support or service environments, with strong systems thinking and experience in fast-paced or high-growth settings. | Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. Overview We are seeking an Operations Manager to support and scale core functions within Customer Operations. This role reports directly to the head of the Documents & Onboarding Team and requires someone who can work across multiple operational areas while maintaining exceptional rigor and precision in decision-making and people management. Responsibilities Lead operational strategy and execution within the Documents & Onboarding team. Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance. Build and develop high-performing teams with clear responsibilities and accountability. Manage support systems, including ticketing tools, knowledge platforms, automation, and reporting. Partner with Product, Engineering, Sales, and Finance to improve processes and align customer insights with company needs. Maintain accuracy in volume forecasting, resource planning, incident management, and reporting. Drive continuous improvement through structured analysis and strong operational controls. Qualifications Minimum of 5 years of experience in operations leadership within customer support, customer success, or service environments. Ability to operate effectively across multiple operational functions with strong systems thinking. Proven track record of precise, data-driven decision-making. Experience leading teams in fast-paced or high-growth settings. Strong understanding of operational tools, analytics, and automation. Experience in a marketplace or similarly complex environment is a plus. What Success Looks Like Reliable, scalable operations with measurable improvements in service quality, efficiency, and accuracy. Strong alignment across Customer Operations and key cross-functional teams. Clear, disciplined decision-making that strengthens the customer experience and supports company growth.

Visit nursing homes in person to pitch and close deals, develop customer relationships, customize sales pitches, and report insights to leadership. | 0-3 years professional experience, comfortable with field sales and driving, strong communication and ownership skills, and eagerness to grow in sales. | Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. Account Executive Remote - Portland About the Role We’re hiring a Account Executive to grow Clipboard Health’s footprint. You’ll be the face of Clipboard in your territory, visiting prospective customers, generating relationships with decision-makers, and showing them how we solve their hardest staffing problems. You’ll be our boots on the ground in a market. You’re expected to deeply understand the local nursing home landscape and own the customer relationships you develop. You’ll move fast, run experiments, and report back insights to the broader team to help us scale what works. This is a rare opportunity to not just sell, but shape how we grow. What You’ll Do • Visit nursing homes in person to pitch Clipboard Health’s value proposition and win them as customers • Prospect, qualify, and close new demand-side accounts (typically Directors of Nursing or Administrators) • Own your market: learn the submarkets, know the players, and develop relationships that give you edge • Customize your pitch based on what you learn from customers and report patterns to sales leadership • Think like a Market Owner — create a growth plan and take extreme ownership over your results • Move fast, iterate your approach, and test creative tactics to unlock new customer segments • Keep clean records in our CRM, and report learnings through writing so others can benefit from your insights You Might Be a Great Fit If You: • Have 0–3 years of professional experience. We don’t care what type of experience you have, but we want you to be eager to pound the pavement and get in front of customers. • Are energized by the idea of field sales — you like talking to people, knocking on doors, and closing deals • Are comfortable driving and spending most of your time visiting customers across a city or region. We expect you to be in the field 4 days per week. • Thrive in a fast-paced, goal-driven environment and adapt quickly when the playbook changes • Are naturally curious, love solving problems, and aren’t afraid to hear “no” • Communicate clearly, follow through on commitments, and take full ownership of your work You’ll Love This Role If You: • Want to grow your career in sales and are eager to prove yourself through results • Are excited by autonomy — you’ll own your region and be trusted to drive outcomes • Love learning by doing — you won’t just follow a script; you’ll be writing the playbook (we don’t have any field reps today!) What We Offer • Competitive base salary with uncapped commission • Mileage reimbursement or travel stipend for field work • Remote-friendly structure (when you’re not in the field) • Smart teammates, real responsibility, and opportunities to grow fast The Process While we don’t care about your background, we do want to know why we should hire you. Assume we’re getting dozens of candidates who want the role, just like your future customers have dozens of vendors interested in working with them. Why are you the one we should pick? Why should we believe you when you say you’re the best at \? To get a better understanding of the general type of people we want to hire, you can check out our blog here. We have lots of stories and information about the way we work more broadly, but this role comes with unique requirements. Compensation Target earnings in the role range from $160,000 to $200,000, made up of base salary and commission. The base salary will range from $80,000 to $100,000.

Drive growth and scale new vertical marketplaces by owning discovery, initial transactions, and repeatable growth motions while working remotely with a fast-paced product team. | Requires grit, empathy, curiosity, ownership, ability to work in ambiguity, and willingness to work North America hours remotely. | Why Clipboard Exists We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. About Clipboard Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. About The Role We think we can build many, many more labor marketplaces than “just” our current Long Term Care business. In fact, we’ve already proven that we can run multiple verticals on the same infrastructure. We brought our Dental and Pharmacy verticals to over $1M annualized GSV each without building a single additional feature to support them. About We’ve never had more conviction that the list of attractive opportunities in front of us is as long as we’d hoped, and we’ve already learned a lot about how to launch and scale verticals. We install what are effectively vertical-level founders (“vertical launchers,” in our lingo) that push through ambiguity within the following framework: • Discovery: Run a ~2-week motion where you exclusively speak to operators and professionals in a shortlist of potential next verticals to get signal on the size and quality of the next opportunity. • 0→1: Push ruthlessly towards a first transaction with the goal of getting a read on (a) pull from the market (how bad does their problem burn?) and (b) “smoothness” (how quickly do we think we could scale the business with our current infrastructure?). • 1→10: Build repeatable growth motions on both sides of the marketplace. Lean on our centralized services and scale aggressively to hundreds of transactions per month while building conviction that the end state of the business is financially lucrative (even if the path to get there is costly). • Recycle: Fire yourself from the vertical and repeat 1-3 on a net new opportunity. Role We’ve separated out the last phase of a vertical’s growth into a set of other distinct roles. Vertical Launchers are not expected to take a line of business to $10M+ annualized GSV: • 10→∞: Launch new geos. Build and execute on a portfolio of investments to make the customer experience unreasonably good. Scale our demand and supply generation systems. Defect-hunt our own execution in every corner of the business. We Encourage You To Apply If You Have • Bottomless grit • Deep empathy • Endless curiosity • An ability to turn chaos into order For those who get excited by the idea of building something out of nothing, we think being a Vertical Launcher is the ideal role. • Enjoy extreme ownership over what will hopefully become a large business that delivers an excellent experience to customers. Work on one of the company's primary growth objectives over the next 5+ years. • Get reps being fast and scrappy in a culture that applauds & rewards creative solutions and crazy ideas, and has a large taste for well-considered risks. Learn through osmosis alongside an excellent team that will push you to perform your best. • Have the backing of a $1.3B-valued company and all of its resources. Benefits • Do great work that matters for customers who could really use your help. • Move at the speed of your thinking. • Zero commute. Work wherever you are, globally (but on or around US Pacific Time hours) Interview Process • Minimum Viable Brief (MVB) case study. We do not look at resumes. • An interview with someone on our Product team. • A round of written feedback on your MVB for a V2 submission addressing the feedback. • An interview with our Head of Product or Head of Strategy & Operations. • An interview with our Co-CEO. Please Note: Regardless of location, you should be willing and able to work North America hours (PST-EST). We are hiring indefinitely for this role and won’t close the funnel prematurely based on other candidates. We will hire everyone that meets our threshold of excellence. If it sounds like a team you might want to join, apply and we'll send you the first case. • After submitting your application, please check your inbox as well as your spam folder periodically over the next few days for updates. Compensation Range: $110K - $190K

Lead and coach a remote customer service team to maintain high performance and customer satisfaction through feedback, training, and performance monitoring. | 2+ years coaching, 2+ years management, 2+ years customer service experience, excellent communication, problem-solving skills, ability to work under pressure, and strong product knowledge. | Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. We are hiring across the United States Number of Openings Remaining: 4 About the Role: Worker Operations is the team that owns end-to-end operations and support for the supply-side (the workers) of our marketplace. We are over 270 team members who serve the 60,000+ (and growing) active professionals on our marketplace. As a Worker Operations Team Lead your primary role is to be an exceptional coach for your team. Your responsibility is to provide agents with constructive feedback, identify the root causes of performance issues, and train them to address and correct those problems. You maintain high standards for your team and aren’t afraid to say, “This needs improvement, and here’s why.” You ensure that the customer experience remains the focal point of every discussion, set SMART goals for performance improvement, and deliver feedback that aligns with our standards. You’re also hands-on, willing to dive into customer issues directly, and you become a product expert so that you can coach your agents effectively. Day-to-Day Responsibilities: • Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 90% • Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observations • Occasionally handling angry customer escalations • Ensure schedule adherence by agents and desired productivity levels • Maintaining coaching logs and providing regular written feedback to agents • Comfortably navigate our support environment, which includes tools such as Zendesk, Metabase, and Amazon Connect • Listen to team members’ feedback and resolve any challenges or conflicts • Initiate consequence management steps in the case of low-performing team members • Delegate tasks to high potential team members to build a culture of learning and development in the team • Suggest and lead team building activities for team motivation Profile Must Haves: • +2 years of coaching experience – You have a proven track record of guiding and developing team members, offering structured feedback, and helping them consistently improve their performance. • +2 years of management experience – You’ve directly managed a customer service team, overseeing their day-to-day performance, ensuring high standards, and fostering a positive team culture. • +2 years of customer service experience – You’ve worked in a customer-facing role, handling inquiries, resolving issues, and delivering exceptional service. • Excellent communication skills – You can effectively communicate feedback, team updates, and solutions to both your team and other departments, ensuring clear and open lines of communication. • Strong problem-solving abilities – You excel at identifying service issues, both on the individual and team levels, and implement actionable solutions that improve customer satisfaction and team efficiency. • Ability to thrive under pressure – You can manage high-pressure situations, ensuring both customer satisfaction and team performance remain uncompromised, even during busy periods. • Experience in setting and achieving SMART goals – You have a history of setting clear, achievable goals for your team, tracking progress, and ensuring results are delivered consistently. • Adaptability and flexibility – You can adjust to shifting priorities or customer needs, while remaining focused on delivering quality service and keeping your team on track. • Strong product and process knowledge – You’re quick to learn and become an expert on the products and services your team supports, allowing you to guide and train your agents effectively. • Customer-centric mindset – You keep the customer experience at the forefront of every decision, ensuring that your team consistently delivers top-tier service. System Requirements • Minimum 15Mbps wired internet connection • Minimum i5 processor or equivalent • Minimum 12GB Ram • Quiet working environment • Steady power and internet connection This is a fully remote position. Team members are expected to maintain overlapping working hours with both EST and PST time zones and must be available for weekend shifts as needed. Compensation Range: $90K - $110K