Clipboard

Building and managing relationships with healthcare leaders, understanding their staffing challenges, and expanding Clipboard's presence in local markets. | Strong communication skills, ability to travel locally, autonomous work management, and experience in healthcare or sales roles. | Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. About the Role Clipboard is a marketplace. Markets don’t grow because someone sent great emails. Markets grow because someone showed up, in person, and convinced real people with real problems to try something new. As a Market Growth Manager at Clipboard, you’re not just selling - you’re building and running a market. You’ll join as either a Builder, energized by creating new relationships, opening doors, and shaping a market from scratch, or an Operator, skilled at expanding existing accounts, driving adoption, and executing territory strategy with precision. In this role, you are the face of Clipboard in your market. You’ll spend your days in the field, meeting primarily with long-term care facility leaders, understanding their staffing challenges, and delivering solutions that directly impact care quality. You’ll run your territory like an entrepreneur - finding opportunities, winning partners, growing revenue, and strengthening Clipboard’s reputation across your local healthcare community. This role is made for people who want ownership, autonomy, and the thrill of building something real whether that’s a brand-new market or a fast-scaling one. We’re hiring across multiple U.S. markets and building local teams that will shape Clipboard’s next stage of growth. You can view the full list of locations here. Who Thrives in This Role and Why You Might Love It This is not a typical sales role. Success here comes from curiosity, adaptability, and genuine partnership, not scripts or pressure tactics. You’ll thrive if you love diving into how things work, asking thoughtful questions, and helping customers solve real operational challenges. People who love this role tend to enjoy: Building trusted relationships with healthcare leaders through thoughtful, consultative conversations Spending most of their time in the field meeting customers face-to-face and understanding their operations Guiding facilities through the full sales journey from first conversation to long-term partnership Becoming the go-to expert on your local healthcare landscape Owning their pipeline with clarity and discipline while collaborating closely with cross-functional teams Working in a fast-moving environment where insights directly shape how we sell and serve What You Bring Strong communication and relationship-building skills across clinical and business audiences Curiosity, persistence, and a bias toward action Organization and autonomy in managing your own schedule and pipeline A reliable vehicle, valid driver’s license, and ability to travel locally (60-80%) What We Offer Competitive base salary + uncapped commission Insurance benefits and 401k options Unlimited PTO and flexible holidays Mileage reimbursement or travel stipend for field work Remote flexibility when not in the field Clear growth path into Market Owner Lead roles

Lead operational strategy, oversee day-to-day support operations, develop high-performing teams, manage support systems, and drive continuous improvement. | Minimum of 8 years in operations leadership within customer support or service environments, strong systems thinking, experience with operational tools and automation, and ability to operate in fast-paced, high-growth settings. | Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. Overview We are seeking an Operations Director to support and scale core functions. This role reports directly into Customer Operations and requires someone who can work across multiple operational areas while maintaining exceptional rigor and precision in decision-making. Responsibilities Lead operational strategy and execution within Customer Operations. Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance. Build and develop high-performing teams with clear responsibilities and accountability. Manage support systems, including ticketing tools, knowledge platforms, automation, and reporting. Partner with Product, Engineering, Sales, and Finance to improve processes and align customer insights with company needs. Maintain accuracy in forecasting, resource planning, incident management, and reporting. Drive continuous improvement through structured analysis and strong operational controls. Qualifications Minimum of 8 years of experience in operations leadership within customer support, customer success, or service environments. Ability to operate effectively across multiple operational functions with strong systems thinking. Proven track record of precise, data-driven decision-making. Experience leading teams in fast-paced or high-growth settings. Strong understanding of operational tools, analytics, and automation. Experience in a marketplace or similarly complex environment is a plus. What Success Looks Like Reliable, scalable operations with measurable improvements in service quality and efficiency. Strong alignment across Customer Operations and key cross-functional teams. Clear, disciplined decision-making that strengthens the customer experience and supports company growth.

Lead operational strategy and execution within customer support, oversee support systems, and build high-performing teams. | Minimum 8 years in operations leadership within customer support or service environments, with strong systems thinking and experience in fast-paced or high-growth settings. | Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. Overview We are seeking an Operations Director to support and scale core functions. This role reports directly into Customer Operations and requires someone who can work across multiple operational areas while maintaining exceptional rigor and precision in decision-making. Responsibilities • Lead operational strategy and execution within Customer Operations. • Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance. • Build and develop high-performing teams with clear responsibilities and accountability. • Manage support systems, including ticketing tools, knowledge platforms, automation, and reporting. • Partner with Product, Engineering, Sales, and Finance to improve processes and align customer insights with company needs. • Maintain accuracy in forecasting, resource planning, incident management, and reporting. • Drive continuous improvement through structured analysis and strong operational controls. Qualifications • Minimum of 8 years of experience in operations leadership within customer support, customer success, or service environments. • Ability to operate effectively across multiple operational functions with strong systems thinking. • Proven track record of precise, data-driven decision-making. • Experience leading teams in fast-paced or high-growth settings. • Strong understanding of operational tools, analytics, and automation. • Experience in a marketplace or similarly complex environment is a plus. What Success Looks Like • Reliable, scalable operations with measurable improvements in service quality and efficiency. • Strong alignment across Customer Operations and key cross-functional teams. • Clear, disciplined decision-making that strengthens the customer experience and supports company growth.

Visit nursing homes in person to pitch and close deals, develop customer relationships, customize sales pitches, and report insights to leadership. | 0-3 years professional experience, comfortable with field sales and driving, strong communication and ownership skills, and eagerness to grow in sales. | Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. Account Executive Remote - Portland About the Role We’re hiring a Account Executive to grow Clipboard Health’s footprint. You’ll be the face of Clipboard in your territory, visiting prospective customers, generating relationships with decision-makers, and showing them how we solve their hardest staffing problems. You’ll be our boots on the ground in a market. You’re expected to deeply understand the local nursing home landscape and own the customer relationships you develop. You’ll move fast, run experiments, and report back insights to the broader team to help us scale what works. This is a rare opportunity to not just sell, but shape how we grow. What You’ll Do • Visit nursing homes in person to pitch Clipboard Health’s value proposition and win them as customers • Prospect, qualify, and close new demand-side accounts (typically Directors of Nursing or Administrators) • Own your market: learn the submarkets, know the players, and develop relationships that give you edge • Customize your pitch based on what you learn from customers and report patterns to sales leadership • Think like a Market Owner — create a growth plan and take extreme ownership over your results • Move fast, iterate your approach, and test creative tactics to unlock new customer segments • Keep clean records in our CRM, and report learnings through writing so others can benefit from your insights You Might Be a Great Fit If You: • Have 0–3 years of professional experience. We don’t care what type of experience you have, but we want you to be eager to pound the pavement and get in front of customers. • Are energized by the idea of field sales — you like talking to people, knocking on doors, and closing deals • Are comfortable driving and spending most of your time visiting customers across a city or region. We expect you to be in the field 4 days per week. • Thrive in a fast-paced, goal-driven environment and adapt quickly when the playbook changes • Are naturally curious, love solving problems, and aren’t afraid to hear “no” • Communicate clearly, follow through on commitments, and take full ownership of your work You’ll Love This Role If You: • Want to grow your career in sales and are eager to prove yourself through results • Are excited by autonomy — you’ll own your region and be trusted to drive outcomes • Love learning by doing — you won’t just follow a script; you’ll be writing the playbook (we don’t have any field reps today!) What We Offer • Competitive base salary with uncapped commission • Mileage reimbursement or travel stipend for field work • Remote-friendly structure (when you’re not in the field) • Smart teammates, real responsibility, and opportunities to grow fast The Process While we don’t care about your background, we do want to know why we should hire you. Assume we’re getting dozens of candidates who want the role, just like your future customers have dozens of vendors interested in working with them. Why are you the one we should pick? Why should we believe you when you say you’re the best at \? To get a better understanding of the general type of people we want to hire, you can check out our blog here. We have lots of stories and information about the way we work more broadly, but this role comes with unique requirements. Compensation Target earnings in the role range from $160,000 to $200,000, made up of base salary and commission. The base salary will range from $80,000 to $100,000.

Drive growth and scale new vertical marketplaces by owning discovery, initial transactions, and repeatable growth motions while working remotely with a fast-paced product team. | Requires grit, empathy, curiosity, ownership, ability to work in ambiguity, and willingness to work North America hours remotely. | Why Clipboard Exists We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. About Clipboard Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. About The Role We think we can build many, many more labor marketplaces than “just” our current Long Term Care business. In fact, we’ve already proven that we can run multiple verticals on the same infrastructure. We brought our Dental and Pharmacy verticals to over $1M annualized GSV each without building a single additional feature to support them. About We’ve never had more conviction that the list of attractive opportunities in front of us is as long as we’d hoped, and we’ve already learned a lot about how to launch and scale verticals. We install what are effectively vertical-level founders (“vertical launchers,” in our lingo) that push through ambiguity within the following framework: • Discovery: Run a ~2-week motion where you exclusively speak to operators and professionals in a shortlist of potential next verticals to get signal on the size and quality of the next opportunity. • 0→1: Push ruthlessly towards a first transaction with the goal of getting a read on (a) pull from the market (how bad does their problem burn?) and (b) “smoothness” (how quickly do we think we could scale the business with our current infrastructure?). • 1→10: Build repeatable growth motions on both sides of the marketplace. Lean on our centralized services and scale aggressively to hundreds of transactions per month while building conviction that the end state of the business is financially lucrative (even if the path to get there is costly). • Recycle: Fire yourself from the vertical and repeat 1-3 on a net new opportunity. Role We’ve separated out the last phase of a vertical’s growth into a set of other distinct roles. Vertical Launchers are not expected to take a line of business to $10M+ annualized GSV: • 10→∞: Launch new geos. Build and execute on a portfolio of investments to make the customer experience unreasonably good. Scale our demand and supply generation systems. Defect-hunt our own execution in every corner of the business. We Encourage You To Apply If You Have • Bottomless grit • Deep empathy • Endless curiosity • An ability to turn chaos into order For those who get excited by the idea of building something out of nothing, we think being a Vertical Launcher is the ideal role. • Enjoy extreme ownership over what will hopefully become a large business that delivers an excellent experience to customers. Work on one of the company's primary growth objectives over the next 5+ years. • Get reps being fast and scrappy in a culture that applauds & rewards creative solutions and crazy ideas, and has a large taste for well-considered risks. Learn through osmosis alongside an excellent team that will push you to perform your best. • Have the backing of a $1.3B-valued company and all of its resources. Benefits • Do great work that matters for customers who could really use your help. • Move at the speed of your thinking. • Zero commute. Work wherever you are, globally (but on or around US Pacific Time hours) Interview Process • Minimum Viable Brief (MVB) case study. We do not look at resumes. • An interview with someone on our Product team. • A round of written feedback on your MVB for a V2 submission addressing the feedback. • An interview with our Head of Product or Head of Strategy & Operations. • An interview with our Co-CEO. Please Note: Regardless of location, you should be willing and able to work North America hours (PST-EST). We are hiring indefinitely for this role and won’t close the funnel prematurely based on other candidates. We will hire everyone that meets our threshold of excellence. If it sounds like a team you might want to join, apply and we'll send you the first case. • After submitting your application, please check your inbox as well as your spam folder periodically over the next few days for updates. Compensation Range: $110K - $190K

Lead and coach a remote customer service team to maintain high performance and customer satisfaction through feedback, training, and performance monitoring. | 2+ years coaching, 2+ years management, 2+ years customer service experience, excellent communication, problem-solving skills, ability to work under pressure, and strong product knowledge. | Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. We are hiring across the United States Number of Openings Remaining: 4 About the Role: Worker Operations is the team that owns end-to-end operations and support for the supply-side (the workers) of our marketplace. We are over 270 team members who serve the 60,000+ (and growing) active professionals on our marketplace. As a Worker Operations Team Lead your primary role is to be an exceptional coach for your team. Your responsibility is to provide agents with constructive feedback, identify the root causes of performance issues, and train them to address and correct those problems. You maintain high standards for your team and aren’t afraid to say, “This needs improvement, and here’s why.” You ensure that the customer experience remains the focal point of every discussion, set SMART goals for performance improvement, and deliver feedback that aligns with our standards. You’re also hands-on, willing to dive into customer issues directly, and you become a product expert so that you can coach your agents effectively. Day-to-Day Responsibilities: • Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 90% • Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observations • Occasionally handling angry customer escalations • Ensure schedule adherence by agents and desired productivity levels • Maintaining coaching logs and providing regular written feedback to agents • Comfortably navigate our support environment, which includes tools such as Zendesk, Metabase, and Amazon Connect • Listen to team members’ feedback and resolve any challenges or conflicts • Initiate consequence management steps in the case of low-performing team members • Delegate tasks to high potential team members to build a culture of learning and development in the team • Suggest and lead team building activities for team motivation Profile Must Haves: • +2 years of coaching experience – You have a proven track record of guiding and developing team members, offering structured feedback, and helping them consistently improve their performance. • +2 years of management experience – You’ve directly managed a customer service team, overseeing their day-to-day performance, ensuring high standards, and fostering a positive team culture. • +2 years of customer service experience – You’ve worked in a customer-facing role, handling inquiries, resolving issues, and delivering exceptional service. • Excellent communication skills – You can effectively communicate feedback, team updates, and solutions to both your team and other departments, ensuring clear and open lines of communication. • Strong problem-solving abilities – You excel at identifying service issues, both on the individual and team levels, and implement actionable solutions that improve customer satisfaction and team efficiency. • Ability to thrive under pressure – You can manage high-pressure situations, ensuring both customer satisfaction and team performance remain uncompromised, even during busy periods. • Experience in setting and achieving SMART goals – You have a history of setting clear, achievable goals for your team, tracking progress, and ensuring results are delivered consistently. • Adaptability and flexibility – You can adjust to shifting priorities or customer needs, while remaining focused on delivering quality service and keeping your team on track. • Strong product and process knowledge – You’re quick to learn and become an expert on the products and services your team supports, allowing you to guide and train your agents effectively. • Customer-centric mindset – You keep the customer experience at the forefront of every decision, ensuring that your team consistently delivers top-tier service. System Requirements • Minimum 15Mbps wired internet connection • Minimum i5 processor or equivalent • Minimum 12GB Ram • Quiet working environment • Steady power and internet connection This is a fully remote position. Team members are expected to maintain overlapping working hours with both EST and PST time zones and must be available for weekend shifts as needed. Compensation Range: $90K - $110K

Lead product outcomes end-to-end including discovery, design, validation, launch, and iteration while managing a cross-functional team. | 5-10 years owning product outcomes with strong qualitative and quantitative skills, leadership of engineering/design/ops teams, and experience improving marketplace or B2C metrics. | Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. Learn How We Think—Start Here Before you dive into the role, skim these three short reads. They capture how our Product organization sets priorities, recruits builders, and balances speed with craft: • The Product Team: Vision & Mandate https://creatingvalue.substack.com/p/the-product-team • How We Recruit for Product https://creatingvalue.substack.com/p/product-team-recruiting • High-Quality and Fast—Why We Refuse to Choose https://creatingvalue.substack.com/p/high-quality-and-fast What You'll Tackle — Through a Design-First, Consumer Lens • Scout the frontier, sketch the future. Start with raw customer stories, rough pen-and-paper flows, and low-fi prototypes—then decide where to place our engineering, ops, or budget chips for the next 3–12 months. • Own the whole arc. From first sticky-note wireframe to post-launch retro, every stage is yours: discovery calls, journey mapping, Figma mocks, ticket writing, project plans, QA, and success metrics—no hand-offs. • Prototype validate polish. Pair rapid design sprints with cohort data and funnel metrics. If a layout change can solve the problem faster than code, you sketch it and test it first. • Lead a micro-crew. Captain a tight squad of engineers, designers, ops, and support—keeping user experience at the center while unblocking, coaching, and delivering at pace. • Write to think. Working-Backwards docs, weekly digests, and pre-mortems are your design brief, product spec, and narrative in one. Clear writing keeps the whole org aligned. • Ship at clip. Slice big bets into testable slices, run guerilla experiments, and iterate—fast never means sloppy; every release meets Clipboard-level craft. • Act like the owner of the store. Spot a gap—visual, functional, or operational? You jump in, sketch, build, or fix it, even if it's "not what PMs usually do." This Role Could Click for You If… • Consumer instincts, designer's eye. You start with the human, sketch flows in Figma without blinking, and then dive into Amplitude to see if reality agrees. • Decisive in the gray. When the numbers whisper instead of shout, you still make the call—then write down why. • Curiosity on overdrive. Customer DMs, oddball edge-cases, new tool betas—you chase them for fun. • Keyboard storyteller. Long-form docs and async comment threads light you up; you'd rather write than schedule a meeting. • Velocity + craft. You've shipped fast and raised the bar at the same time—proof in production. • End-to-end stamina. You've shepherded features from whiteboard scribble to GA rollout and kept the pod in sync the whole way. Must-Have Experience • 5–10 years owning product outcomes (PM, growth, or marketing with full P&L responsibility). • Tangible wins improving retention, engagement, or revenue in a B2C or marketplace setting. • Fluent in both qual (interviews, field studies) and quant (SQL, event analytics, A/B). • Track record of crisp product docs, launch plans, and post-mortems that drive action. • Proven leadership of cross-disciplinary squads—engineering, design, ops—on ambitious timelines. • We're looking for a PM who sketches and talks to users before opening a dashboard—then uses just enough data to sharpen instinctive judgment. Bonus Points • Marketplace, gig-economy, or healthcare staffing chops. • 01 launch scars—or trophies—from new products or verticals. • Strategy & Ops, growth hacking, or local-market playbook experience. • Thrive in a fully remote, writing-first culture where async isn't a buzzword—it's how the work gets done. Estimated annual compensation: $145k - $215k USD. Each candidate's compensation offer within this range will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location.