Clio

Develop and maintain Windows desktop application features focusing on performance, reliability, and user experience. | Proficiency in C#/C++ and experience shipping Windows desktop applications with integration to web services. | Summary: We are currently seeking a Senior Software Developer to join our rapidly growing Engineering team. This role is for someone who has built and shipped real Windows desktop software and wants to apply that expertise to a product that makes a meaningful difference for legal professionals. This role is available to candidates across Canada, excluding Quebec. If you are local to one of our hubs (Burnaby, Calgary, or Toronto) you will be expected to be in office minimum twice per week on one of our Anchor Days. What your team does: We at Clio have an amazing team on a mission to transform the legal experience for all, and our engineering team's goal is to deliver an incredible experience to our customers. To enable that experience, our development team strives to optimize for performance, reliability, scalability, and a beautiful and intuitive interface. Clio Desktop App is a key piece of our product suite. From offline document management to passive time tracking, this app ensures we meet our customers where they are in their day-to-day workflows - and you'll be the expert who owns and evolves it on Windows. A day in the life might look like: • Own and ship production-quality Windows desktop features with a focus on reliability, performance, and a polished user experience • Work with a team of developers to solve complex platform-level problems and deliver elegant solutions to Clio customers • Collaborate in an agile environment with full stack developers across a variety of projects • Participate in diverse projects and work across engineering teams in Canada, the United States, and Ireland • Review and provide feedback on code - both within your team and across Clio • Work closely with teams across Clio to diagnose and solve problems that span native desktop and cloud-connected services • Mentor teammates and learn from those around you, giving and receiving constructive feedback to grow together What you must have: • Proficiency in C# and/or C++ - you write it daily and know it deeply • A proven track record of shipping production Windows desktop applications to real users • Hands-on experience with Win32, WPF, WinUI, or similar Windows frameworks - you understand the platform, not just the language • Experience integrating desktop applications with web services and cloud backends What will set you apart: • Experience working within an Agile process on large-scale SaaS products • A history of mentoring other developers and raising the bar on a team • Clear communication skills and the ability to build high-trust relationships across teams and with customers • A keen interest in improving your craft, including leveraging AI in your development workflow Don't have all of those? The most important part of this job is that you approach new challenges with curiosity and a drive to apply what you learn to fixing root causes, not just symptoms. Deep curiosity and a desire to learn will help you succeed in this job, combined with a drive to help others by shipping code. We have cross-trained developers coming from Java, Python, C++, and JavaScript backgrounds, and are happy to help you learn Ruby when you get here. This posting is for an existing vacancy. #LI-Remote This is a new role. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week. • Flexible time off policy, with an encouraged 20 days off per year. • $2000 annual counseling benefit • RRSP matching and RESP contribution • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $144,700 to $170,300 to $195,900 CAD. There are a separate set of salary bands for other regions based on local currency. *Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Lead and develop an enterprise customer success team to drive adoption, retention, and growth of AI-powered legal technology solutions for top law firms. | 6+ years SaaS Customer Success or related experience, 2+ years leading managers, strong executive communication, legal or regulated industry experience preferred, proficiency with CRM tools, and passion for AI and legal innovation. | Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Senior Manager, Enterprise Customer Success Management to lead our Enterprise Customer Success Team. We're looking for someone in the New York City or San Francisco Bay Area. What your team does: Our Customer Success team is at the center of Clio's transformation into a world-class enterprise legal technology provider. With the launch of Clio's enterprise product suite we are enabling the most sophisticated law firms in the world to unlock new levels of productivity, insight, and value with AI-powered legal technology. Who you are: You are a strategic operator and trusted advisor who thrives on enabling customers through transformation. You excel at navigating complex organizations, aligning executive stakeholders, and driving measurable impact through technology adoption. You're passionate about AI, legal innovation, and building long-term partnerships. As a Senior Manager, Enterprise Customer Success Management your team will work within a pod structure-collaborating with Account Executives, Solutions Architects, and Legal Architects-to deliver exceptional customer outcomes and sustainable growth. What you'll work on: • Lead, coach, and develop a team of Enterprise Customer Success Managers, ensuring they deliver world-class service and drive measurable outcomes for top enterprise law firms and large organizations. • Establish trusted advisor relationships at the executive and senior stakeholder level (partners, operations, knowledge management, and practice area leadership) by guiding the team in aligning customer strategies to firm-wide adoption of Clio's solutions. • Oversee onboarding, enablement, and adoption programs, ensuring the team accelerates time-to-value, optimizes legal workflows, and drives long-term customer retention. • Guide the design and delivery of high-impact training initiatives that empower users, create champions, and drive adoption of generative AI and advanced legal technology across enterprise clients. • Ensure the team executes structured success plans and business reviews that showcase ROI, track progress, and connect directly to shared business objectives. • Partner with Sales, Product, and other cross-functional teams to identify and support expansion opportunities, positioning Clio's full product suite effectively across the enterprise customer base. • Oversee renewal strategies by monitoring account health, supporting executive alignment, and enabling the team to secure successful contract continuation and growth. • Leverage data insights and customer feedback to coach the team in proactively managing risk, surfacing opportunities, and elevating the enterprise customer experience. • Contribute to the evolution of enterprise success standards by developing playbooks, scaling best practices, and driving team-wide initiatives that improve efficiency and impact. What you may have: • 6+ years of SaaS Customer Success, Account Management, or related experience, with direct ownership of enterprise KPIs (retention, expansion, adoption). • 2+ years of experience leading Enterprise Customer Success Managers. • Demonstrated success leading change management and enablement programs that drive measurable business outcomes in complex, multi-stakeholder accounts. • Executive presence with exceptional communication and facilitation skills-confident leading business reviews, training, and roadmap conversations with senior stakeholders. • Strong relationship-building ability, skilled at navigating organizational complexity and building champions. • Experience translating technical solutions into business outcomes for professional services, legal, or other regulated industries. • Proficiency with Customer Success and CRM platforms (e.g., Gainsight, Totango, ChurnZero, Salesforce) and a process-oriented approach to account management. • Curiosity about legal innovation and AI, with the flexibility to travel for key engagements and team collaboration. Serious bonus points if you have: • Experience in LegalTech, vertical SaaS, or direct engagement with law firms or corporate legal departments. • Familiarity with legal research tools or practice management platforms. A background in enterprise-scale onboarding, enablement, or change management programs. • Expertise in managing complex stakeholder networks-internally and externally-to align priorities and drive impact. • Exposure to generative AI in legal research, drafting, or operational workflows-and a passion for helping customers explore new use cases. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days. • Flexible time off policy, with an encouraged 20 days off per year. • EAP benefits for you and household members, including counseling and online resources • 401k matching and Child Education Savings • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The full salary range* for this role is $139,500 to $174,400 to $209,300 USD. Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location. In addition, this role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis. • We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers Disclaimer: We only communicate with candidates through official @clio.com email addresses.

Lead and develop a team of Enterprise Customer Success Managers to drive adoption, retention, and expansion of Clio’s enterprise legal technology solutions while managing executive relationships and cross-team collaboration. | 6+ years in SaaS Customer Success with enterprise KPI ownership, 2+ years managing Enterprise Customer Success Managers, strong executive communication, experience in complex stakeholder environments, and familiarity with legal or regulated industries. | Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Senior Manager, Enterprise Customer Success Management to lead our Enterprise Customer Success Team. We're looking for someone in the New York City or San Francisco Bay Area. What your team does: Our Customer Success team is at the center of Clio’s transformation into a world-class enterprise legal technology provider. With the launch of Clio’s enterprise product suite we are enabling the most sophisticated law firms in the world to unlock new levels of productivity, insight, and value with AI-powered legal technology. Who you are: You are a strategic operator and trusted advisor who thrives on enabling customers through transformation. You excel at navigating complex organizations, aligning executive stakeholders, and driving measurable impact through technology adoption. You’re passionate about AI, legal innovation, and building long-term partnerships. As a Senior Manager, Enterprise Customer Success Management your team will work within a pod structure—collaborating with Account Executives, Solutions Architects, and Legal Architects—to deliver exceptional customer outcomes and sustainable growth. What you’ll work on: Lead, coach, and develop a team of Enterprise Customer Success Managers, ensuring they deliver world-class service and drive measurable outcomes for top enterprise law firms and large organizations. Establish trusted advisor relationships at the executive and senior stakeholder level (partners, operations, knowledge management, and practice area leadership) by guiding the team in aligning customer strategies to firm-wide adoption of Clio’s solutions. Oversee onboarding, enablement, and adoption programs, ensuring the team accelerates time-to-value, optimizes legal workflows, and drives long-term customer retention. Guide the design and delivery of high-impact training initiatives that empower users, create champions, and drive adoption of generative AI and advanced legal technology across enterprise clients. Ensure the team executes structured success plans and business reviews that showcase ROI, track progress, and connect directly to shared business objectives. Partner with Sales, Product, and other cross-functional teams to identify and support expansion opportunities, positioning Clio’s full product suite effectively across the enterprise customer base. Oversee renewal strategies by monitoring account health, supporting executive alignment, and enabling the team to secure successful contract continuation and growth. Leverage data insights and customer feedback to coach the team in proactively managing risk, surfacing opportunities, and elevating the enterprise customer experience. Contribute to the evolution of enterprise success standards by developing playbooks, scaling best practices, and driving team-wide initiatives that improve efficiency and impact. What you may have: 6+ years of SaaS Customer Success, Account Management, or related experience, with direct ownership of enterprise KPIs (retention, expansion, adoption). 2+ years of experience leading Enterprise Customer Success Managers. Demonstrated success leading change management and enablement programs that drive measurable business outcomes in complex, multi-stakeholder accounts. Executive presence with exceptional communication and facilitation skills—confident leading business reviews, training, and roadmap conversations with senior stakeholders. Strong relationship-building ability, skilled at navigating organizational complexity and building champions. Experience translating technical solutions into business outcomes for professional services, legal, or other regulated industries. Proficiency with Customer Success and CRM platforms (e.g., Gainsight, Totango, ChurnZero, Salesforce) and a process-oriented approach to account management. Curiosity about legal innovation and AI, with the flexibility to travel for key engagements and team collaboration. Serious bonus points if you have: Experience in LegalTech, vertical SaaS, or direct engagement with law firms or corporate legal departments. Familiarity with legal research tools or practice management platforms. A background in enterprise-scale onboarding, enablement, or change management programs. Expertise in managing complex stakeholder networks—internally and externally—to align priorities and drive impact. Exposure to generative AI in legal research, drafting, or operational workflows—and a passion for helping customers explore new use cases. What you will find here: Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: Competitive, equitable salary with top-tier health benefits, dental, and vision insurance Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days. Flexible time off policy, with an encouraged 20 days off per year. $2000 annual counseling benefit RRSP matching and RESP contribution Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The full salary range* for this role is $139,500 to $174,400 to $209,300 USD and the full commission range is $34,900 to $43,600 to $52,300 USD. The opportunity to earn commissions beyond the stated amounts are possible as commission earnings are uncapped. We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers Disclaimer: We only communicate with candidates through official @clio.com email addresses. About Clio At Clio, we are on a mission to transform the legal experience for all. As the world's leading provider of cloud-based legal software, we provide lawyers with low-barrier, affordable solutions to manage and grow their firms more effectively, more profitably, and with better client experiences. Through the cloud, we believe that we can help create a more inclusive legal community and a more equitable legal system. We are an award-winning team that has been recognized as one of Canada’s Best Managed Companies, Canada’s Most Admired Cultures and has topped Fast Company’s list of Most Innovative Companies. In line with our mission, we’ve been up to some big things, including becoming a multi-product company, launching a $1 million COVID-19 Legal Relief Initiative, and most recently, securing a US$110M Series E funding round and a USD $1.6B valuation. This is a historic moment in the growth of legal technology! As the first legal practice management unicorn globally, and one of only a handful of Canadian unicorns, this is only the beginning. If you’ve ever wanted to do the best work of your career, while having a meaningful impact in the lives of others, then Clio is the place for you.

Manage and optimize Quote-to-Cash tools and Salesforce integrations, consult with stakeholders to gather requirements, deliver scalable solutions, and support operational excellence across revenue teams. | 5+ years Salesforce administration, 3+ years Quote-to-Cash/CPQ experience, strong business and technical acumen, excellent communication, and ability to work independently in a high-growth SaaS environment. | Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. We are currently seeking a Quote-to-Cash Business Analyst to join our Revenue Operations team in Burnaby, Calgary, Toronto, or remotely in the United States. What your team does: The GTM Applications Systems team has one job—to drive growth by accelerating our revenue-generating teams. We directly support Sales, Marketing, Customer Success, Finance, and Business Operations teams and functions. We drive data that empowers business insights and critical decision-making, while accelerating these teams through operational efficiency across the customer lifecycle. Our tech stack includes not only Salesforce, but also Zoominfo, Gong, Salesloft, Chili Piper, Quote-to-Cash tools and more! As part of the GTM Applications Systems team, the Quote-to-Cash team plays a critical role in driving operational excellence and fueling Clio’s rapid growth. The team is responsible for managing and optimizing the end-to-end cycle of sales transactions–from quoting and pricing to contract and subscription management, billing, and revenue recognition. Their work not only underpins the success of the GTM strategy but also contributes to the company's broader goals of growth, customer satisfaction, and financial health. Who you are: We aren’t looking for just any traditional Business Analyst to join this team. We’re looking for an experienced professional with deep Quote-to-Cash expertise who will play a vital role in setting our company’s overall systems strategy; someone who thrives in a rapid-growth, high-velocity environment, and someone who lives and breathes our core values. We’re looking for an impact player! If you’re passionate about solving complex problems, designing and implementing creative and scalable solutions, and constantly seeking innovation, this could be the perfect role for you! What you’ll work on: Supporting the implementation, configuration, support, maintenance, and improvement of our Quote-to-Cash tools and integrations with Salesforce and other vital systems. Consulting with stakeholders across a variety of departments to gather and analyze requirements and assess business needs. Turning complex business requirements into robust, intelligent, and scalable solutions. Collaborating with a wider team of System Administrators and Developers to deliver solutions that delight our users, scale to meet the growing needs of the business, and integrate seamlessly with existing workflows. Working cross-functionally with several teams, including Revenue Operations, Sales Operations, Product, Engineering and Finance to deliver on strategic initiatives and support their respective goals and functions. Fostering improved processes by identifying areas for improvement, optimization and scalability. Providing and cultivating a positive support experience to all GTM applications end users. Keeping up to date with Salesforce and other system releases and best practices to inform and recommend system improvements. Documenting system configuration and administrative processes, developing process flows, SOPs and other documentation. Performing quality assurance testing and monitoring data quality and integrity. Supporting user acceptance testing and deployment/release plans. Managing incoming requests, tickets and escalations. Other duties as required. What you have: Post-secondary education in Computer Science, Information Systems, Business Administration, or relevant discipline. Experience in a high-growth B2B SaaS company. 5+ years of Salesforce administration experience. 3+ years of experience with Quote-to-Cash/CPQ tools (Salesforce CPQ, Zuora, Subskribe etc.) Experience administering or supporting Quote-to-Cash systems (CPQ and Billing) Proven business and technical acumen to translate business requirements into functional system designs. Excellent consultative questioning and listening skills to fully understand requirements and pain points. Natural curiosity and drive to improve with a willingness to share your knowledge. Meticulous organization and task-driven nature. Keen attention to detail and strong sense of ownership. Ability to consult and work with stakeholders to gather business requirements and scope for additional clarity when required Excellent written and verbal communication. Self-motivated, independent, and deadline-oriented. Serious bonus points if you have: Salesforce CPQ Specialist Certification Salesforce Billing/RLM Experience Other CPQ/Billing platform certifications Workato Certifications What you will find here: Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: Competitive, equitable salary with top-tier health benefits, dental, and vision insurance Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days. Flexible time off policy, with an encouraged 20 days off per year. EAP benefits for you and household members, including counseling and online resources 401k matching and Child Education Savings Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The full salary range* for this role is $144,500 to $170,000 to $195,500 USD.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location. *We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers Disclaimer: We only communicate with candidates through official @clio.com email addresses. About Clio At Clio, we are on a mission to transform the legal experience for all. As the world's leading provider of cloud-based legal software, we provide lawyers with low-barrier, affordable solutions to manage and grow their firms more effectively, more profitably, and with better client experiences. Through the cloud, we believe that we can help create a more inclusive legal community and a more equitable legal system. We are an award-winning team that has been recognized as one of Canada’s Best Managed Companies, Canada’s Most Admired Cultures and has topped Fast Company’s list of Most Innovative Companies. In line with our mission, we’ve been up to some big things, including becoming a multi-product company, launching a $1 million COVID-19 Legal Relief Initiative, and most recently, securing a US$110M Series E funding round and a USD $1.6B valuation. This is a historic moment in the growth of legal technology! As the first legal practice management unicorn globally, and one of only a handful of Canadian unicorns, this is only the beginning. If you’ve ever wanted to do the best work of your career, while having a meaningful impact in the lives of others, then Clio is the place for you.