Clients Blackbox, Inc.

Manage client accounts, run bi-weekly calls, optimize Meta ad campaigns, and develop creative strategies. | Requires 5+ years in paid media, proven performance, strong copywriting, and experience with marketing automation and tracking. | About Clients Blackbox Clients Blackbox is a performance marketing agency that specializes in Meta advertising for Registered Investment Advisors. We help financial advisors grow their practices by generating qualified appointments with high-net-worth prospects. Our proven video sales letter methodology has generated over $45 billion in AUM pipeline for financial advisors across the country. We operate with a performance-first mindset. Our clients hire us to deliver qualified appointments at a specific cost per appointment, with target show rates and close rates that make the math work for their practice. When we hit these metrics, everyone wins. We're going through a massive growth period and looking for a Senior Paid Media Strategist who owns their accounts end to end. The Opportunity This is not an execution-only role. You will own a portfolio of client accounts, running bi-weekly calls, managing campaign performance, writing ad copy, and being the primary point of contact for your clients. You are the strategist and the doer. If you want to hide behind a project manager and just push buttons in Ads Manager, this is not the role for you. You'll report to the Associate Director of Operations and have direct responsibility for client retention and results. Role and Responsibilities Client Ownership Own client accounts and serve as the primary point of contact Run bi-weekly client calls to review performance, discuss strategy, and align on next steps Send bi-weekly performance reports 24 hours before scheduled calls Build trust and relationships that drive renewals and referrals Paid Media Execution Build, launch, and optimize Meta advertising campaigns focused on lead generation and appointment booking Manage campaign budgets, audience targeting, bid strategies, and creative testing Monitor daily performance and make adjustments to hit cost per appointment targets Troubleshoot underperforming campaigns and develop intervention strategies Copy and Creative Strategy Write ad copy and video sales letter scripts for financial services audiences Develop hooks, angles, and messaging variations for testing Collaborate with video editors on creative production Use AI tools to accelerate copywriting while maintaining quality Technical Setup Set up tracking, pixels, and conversion events Configure Calendly integrations, Zapier automations, and lead routing Troubleshoot technical issues between ad platforms and client systems Required Experience 5+ years of experience in paid media, specifically Meta advertising Experience managing multiple client accounts simultaneously Proven track record of hitting performance targets and retaining clients Strong copywriting skills with ability to write compelling ad copy and scripts Experience with conversion tracking, pixels, and basic marketing automation Preferred Experience Experience in the financial services vertical. Understanding of lead generation and appointment-setting campaigns. Familiarity with video sales letter marketing methodology. Experience with high-ticket, considered purchase funnels. Skills and Attributes You take ownership. When something breaks, you fix it. You don't wait for someone to tell you what to do. Strong communicator who can explain performance data to non-technical clients. Detail-oriented but able to move fast. Comfortable with direct client interaction and accountability for results. You want to be the person responsible, not one of three people sharing responsibility. Paid Time Off (Vacation, Sick & Public Holidays) Training & Development Work From Home Flexible Schedule Performance Bonus

Own client relationships, manage media team performance, and develop operational processes to scale agency services. | Requires 5+ years in paid media or agency operations, managing client relationships, and understanding Meta advertising platforms. | About Clients Blackbox Clients Blackbox is a performance marketing agency that specializes in Meta advertising for Registered Investment Advisors. We help financial advisors grow their practices by generating qualified appointments with high-net-worth prospects. Our proven video sales letter methodology has generated over $45 billion in AUM pipeline for financial advisors across the country. We operate with a performance-first mindset. Our clients hire us to deliver qualified appointments at a specific cost per appointment, with target show rates and close rates that make the math work for their practice. When we hit these metrics, everyone wins. We're going through a massive growth period and looking for an Associate Director of Operations who shares our obsession with results and wants to build something exceptional. The Opportunity This is a career-defining role for someone who wants to own the client experience at a fast-growing agency. As Associate Director of Operations, you will be the primary point of contact for our clients, running monthly leadership sync meetings, ensuring our paid media strategies are delivering results, and managing the performance of our media buying team. You'll report directly to the CEO and have the autonomy to build out processes, improve retention, and scale the operations function. This is not a maintenance role. It's a building role. You'll be instrumental in taking us to the next level. Role and Responsibilities Client Leadership Own monthly leadership sync meetings with clients to ensure alignment, gather feedback, and address strategic concerns Serve as a senior touchpoint where clients can share feedback about their account management without impacting their day-to-day relationship Monitor client goal attainment including cost per qualified appointment, show rates, close rates, and overall ROI Proactively identify at-risk accounts and develop intervention strategies before churn occurs Team Management Manage and coach paid media strategists responsible for running client campaigns Review daily performance reports and hold media buyers accountable to key metrics Run weekly team meetings to review performance, share best practices, and address challenges Build structure, create cadence, and set clear expectations. We need leaders, not managers. Collaborate with the project management function overseeing creative production Performance and Reporting Own client retention and satisfaction metrics. Your performance directly impacts our P&L. Ensure bi-weekly client reports are delivered 24 hours before scheduled calls Track and report on key metrics including cost per appointment, cost per qualified appointment, show rates, close rates, and budget pacing Continuously improve reporting formats and client communication cadences Process Development Document and systematize operations processes to enable scale Build training materials and onboarding documentation for new team members Create decision-making frameworks that enable team autonomy while maintaining quality standards Identify opportunities to improve efficiency without sacrificing client outcomes Key Performance Indicators Client Goal Attainment: Clients hitting their cost per appointment and show rate targets Gross Profit Margin: Maintain healthy margins across your accounts Monthly Recurring Revenue Retention: Minimize churn through proactive client management Client Satisfaction: Build and own the measurement system for this Required Experience 5+ years of experience in paid media, digital marketing, or agency operations 2+ years managing client relationships at an agency or in a client-facing role Proven track record of improving client retention and satisfaction Experience managing or mentoring team members Strong understanding of Meta advertising platforms Preferred Experience Experience in the financial services vertical, particularly working with RIAs, wealth managers, or financial advisors. Understanding of lead generation and appointment-setting campaigns. Familiarity with video sales letter marketing methodology. Skills and Attributes Exceptional communication skills. You can deliver both positive feedback and tough conversations with clarity and empathy. Data-driven decision maker who can translate metrics into actionable insights. Detail-oriented with the ability to see both the forest and the trees. Self-starter who thrives with autonomy and minimal supervision. Genuine care for client outcomes and team development. Comfortable with ambiguity and building processes from scratch. Paid Time Off (Vacation, Sick & Public Holidays) Training & Development Work From Home Flexible Schedule Performance Bonus