ClickUp

Build and deploy advanced recommendation models, optimize model performance, and collaborate with cross-functional teams to improve user engagement. | Experience in data science or ML with focus on recommendation systems, proficiency in Python and deep learning frameworks, and familiarity with MLOps practices. | At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀 ClickUp is seeking a technical expert in recommendation systems and advanced deep learning that has strengths in architecting comprehensive, end-to-end machine learning pipelines and deployment strategies. This individual has a strong and balanced understanding of model architectures such as Graph Neural Networks (GNN) and Transformers, and is well versed in modern MLOps practices. The ideal Senior Data Scientist understands the mechanics of Product-Led Growth (PLG) and has prior experience working with Product, Analytics, and Engineering teams to build Next Best engines and intelligent personalization features. You are an innovative technical thinker who makes impactful decisions supported by rigorous experimentation and large-scale data analysis. If you're a curious, precise, and impact-driven go-getter that thrives when faced with complex technical challenges...this role is meant for you! The Role: Build advanced recommendation models, such as Next Best Offer systems, leveraging cutting-edge techniques. Create and own the end-to-end lifecycle of machine learning models, from data preprocessing and feature engineering to production deployment. Design and deploy scalable machine learning architectures that integrate seamlessly into customer-facing applications. Continuously evaluate and improve model accuracy, scalability, and computational efficiency. Stay up-to-date with the latest advancements in machine learning to ensure best-in-class solutions are applied to business problems. Report to the Director of Growth Data Science. Work with the Growth Data Science team to drive measurable impact on user engagement and business outcomes. Collaborate with cross-functional partners in Product, Engineering, Analytics, and Marketing to deliver data-driven solutions. Identify new opportunities to uncover actionable insights from large-scale datasets. Grow the effectiveness of the PLG funnel through optimized model performance and personalization. Qualifications: 5+ years of direct experience in data science or machine learning, with a specific focus on recommendation systems. Proven experience deploying machine learning models end-to-end in a SaaS or PLG environment. Strong proficiency in Python and deep learning frameworks such as TensorFlow or PyTorch. Hands-on experience with GNN, Transformers, or other advanced ML architectures. Solid understanding of MLOps best practices, data pipelines, and containerization (Docker, Kubernetes). Expertise in working with large-scale datasets and distributed computing tools (e.g., Spark, Hadoop). Strong problem-solving skills and the ability to communicate complex technical concepts to non-technical stakeholders. Hands-on experience with the modern data stack: Snowflake, Hex, and cloud platforms (AWS/GCP). Solid understanding of MLOps best practices and CI/CD for machine learning (MLflow, Docker, Kubernetes). #LI-SM1 #LI-remote Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply! At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see our privacy policy for further details. If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.

Leading onboarding, managing account health, designing workflows, and driving AI adoption to ensure customer success and growth. | Requires deep understanding of platform capabilities, automation, AI, and experience in customer success or technical enablement at a senior level. | At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀 We're looking for a Senior Customer Success Manager (CSM) to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long-term growth, adoption, and measurable business outcomes. Senior CSMs at ClickUp lead with a customer-first mindset, developing success plans, guiding onboarding and adoption, and ensuring stakeholders see continuous value throughout their lifecycle. While you’ll support technical initiatives like process optimization, workflow design, and AI enablement, you’ll also own the overall health, engagement, and strategic direction of your accounts. You’ll work cross-functionally with Sales, Product, and Support to align efforts and ensure each customer’s success story is long-term, scalable, and impactful. Senior CSMs at ClickUp are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on: • Customer Enablement & Onboarding: Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success. • Account Health & Engagement: Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities. • Process Optimization & Solution Design: Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive efficiency through ongoing refinement and performance insights. • Innovation Adoption & Workflow Automation: Empowering customers to leverage emerging features and technologies, including AI and automation, to enhance productivity, streamline operations, and deliver real-world impact. Core Responsibilities Senior CSMs at ClickUp act as the strategic and technical owner of the customer relationship, ensuring every customer achieves measurable success through ClickUp product and AI feature set. • New Customer Onboarding • Lead or support the end-to-end onboarding and implementation of ClickUp, from discovery and solution design to training and go-live support. • Translate functional and technical requirements into scalable ClickUp solutions, including workflows, templates, hierarchies, and automations. • Guide customers through foundational setup, integration, and enablement, while promoting best-practices and system governance and change management. • Account Health Management • Monitor seat utilization, adoption trends, and Champion/Stakeholder engagement. • Build and execute adoption plans and account reviews to maintain or improve health. • Identify risks early and build recovery plans in partnership with the account team. • Deliver ongoing change management and enablement, ensuring customers continue to evolve and mature with the platform. • Workflow Mapping (IER Framework) • Conduct Intake → Execution → Reporting (IER) cycles for key workflows. • Lead discovery sessions to map current-state vs. future-state processes. • Recommend optimizations and create workflow templates to scale across teams. • AI Enablement & Agent Deployment • Drive adoption of ClickUp AI and build custom workflow Agents tied to customer use cases. • Partner with customers to define and deliver new AI automations that align with business KPIs. • Provide technical training and consultation on AI and automation best practices, including prompt design, agent architecture, and scaling use cases across teams. • Track and report AI usage and credit consumption against plan. • Customer Success & Expansion • Serve as the technical partner to assigned accounts, connecting adoption to business value. • Generate qualified leads through data-driven insights and AI usage analysis. • Drive cross-functional alignment to position renewals, expansions, and AI upsells. • Cross-Functional Collaboration • Act as the voice of the customer, translating business objectives and pain points into actionable insights for Product, Engineering, and Support. • Partner with account teams to maintain alignment between delivery and success. Core Skills & Competencies • Technical Acumen: Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality. Able to translate business needs into technical solutions. • AI Expertise: Familiar with generative AI concepts, prompt design, and automation frameworks. Skilled at identifying and scoping AI use cases and consumption plans. • Consultative Discovery: Exceptional at workflow analysis, process design, and identifying friction points. Uses structured discovery to map customer needs into ClickUp. • Project and Program Management: Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes. Skilled at running structured account plans. • Data and Reporting: Comfortable using dashboards and metrics to communicate health, adoption, and ROI. Interprets usage data to drive recommendations. • Customer Engagement: Executive presence and strong communication skills. Builds trust at both ATL and BTL levels through credibility and clarity. • Account Ownership: Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes. • Collaboration and Influence: Works cross-functionally with account team, Product, and Sales to align on outcomes. Influences without authority through insight and results. Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply! At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. • If you are a European Job Applicant, see our privacy policy for further details. • If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.

Manage the full sales cycle for SMB accounts in LATAM, including prospecting, demos, and closing deals, while collaborating with teams to ensure customer success. | At least 1 year of SaaS sales experience, fluency in Portuguese, proven quota attainment, and strong communication skills. | At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀 ClickUp is on a mission to make the world more productive by unifying work in one powerful platform. As an SMB Account Executive focused on LATAM, you’ll be at the forefront of driving new business and expanding our reach in a high-priority region. If you’re a high-energy SaaS sales pro who thrives in fast-paced environments, is fluent in Portuguese (Spanish strongly preferred), and is passionate about helping customers solve real business challenges, this is your opportunity to make a direct impact at a hyper-growth, pre-IPO company. The Role: Own and manage all new business leads for SMB accounts in the LATAM region (US-based, covering LATAM markets) Consistently achieve and exceed pipeline and sales targets by converting free trials, marketing-qualified leads, and demo requests into paid customers Master ClickUp’s platform and confidently field customer service and product questions Deliver compelling presentations and product demos via online web conferencing tools Collaborate with Sales Development, Solutions Engineering, and Customer Success to deliver a seamless customer experience Identify customer segments and uncover new opportunities to improve pipeline quality Build and maintain a high-volume pipeline through proactive prospecting and strategic account expansion Qualifications: 1+ years of SaaS sales experience, preferably in a high-velocity, SMB-focused environment Fluent in Portuguese (Spanish strongly preferred) Proven track record of meeting or exceeding quota Strong communication, presentation, and negotiation skills Experience managing the full sales cycle from prospecting to close Comfortable working in a fast-paced, dynamic environment Familiarity with CRM tools (Salesforce, HubSpot, etc.) Bachelor’s degree or equivalent experience Based in the United States If you’re a results-driven, collaborative go-getter who’s passionate about helping customers succeed—and you want to be part of a company that’s redefining the future of work—this is the role for you! Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply! At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see our privacy policy for further details. If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.