ClickUp

Lead strategy and execution for Technical Account Management across Professional Services and Customer Success, managing AI-driven workflows for customer health and operational insights. | 8+ years in Operations or Strategy within post-sales functions, experience deploying AI-powered business processes, proficiency in SaaS KPIs and tools, strong executive influencing skills. | At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 As Senior Manager, CX Operations at ClickUp, you will own strategy, execution, and operational leadership for Technical Account Management (TAM) Operations, spanning Professional Services and Customer Success. Partnering closely with TAM leadership, you will serve as the day-to-day operational leader for the systems, automation, planning, quality, and insights that power our Services & Success organization. You will set the operating rhythm and performance standards for TAM Operations while owning the AI agent harness and automation layer within your domain. You will shape the cadence of business for TAM, unlock data insights, coach organizational performance, transform internal capabilities, and influence strategic decisions across Services, Success, and cross-functional leadership. You will architect, ship, operate, and iterate on AI-driven workflows that enhance and automate customer health inspection, engagement management, services delivery, quality measurement, and decision support across TAM and CX. About the Role Strategy & Operations Own the vision and strategy for delivering world-class customer experience through our Services & Success operating model Drive cross-functional alignment across Sales, Product & Engineering, Finance, and Support by synthesizing customer health, retention, and services delivery opportunities into operational priorities Lead and execute strategic initiatives to optimize and transform customer engagement, services delivery, and internal collaboration processes Extract key business insights from qualitative and quantitative data, identify risks and opportunities, and build programs that drive revenue retention, expansion, quality, and operating leverage Promote a culture of rapid innovation and experimentation across playbooks to drive customer outcomes and enhanced experience Own annual planning, budgeting inputs, capacity modeling, forecasting, and monthly/quarterly business review functions for TAM Operations Influence multi-year functional planning by translating business strategy into operational roadmaps, investment priorities, and scalable systems Own variable compensation design, target setting, and attainment tracking for TAM roles in partnership with Finance and TAM leadership Functional Leadership Lead the TAM Operations function across systems and automation, planning and forecasting, quality, and business insights, through a combination of team leadership and cross-functional influence Set functional priorities, operating standards, and success metrics for TAM Operations, ensuring execution aligns to company objectives Make final recommendations and drive execution on operating model, workflow orchestration, and process governance decisions across the Services & Success organization Build organizational capability by coaching team members, raising the quality bar, and establishing scalable mechanisms that improve decision-making and execution over time Drive accountability and execution quality through clear KPIs, delivery standards, and regular coaching AI & Automation Architecture Own and operate the AI agent harness and automation layer of our TAM operating model Design, ship, manage, and iterate on AI-driven workflows that enhance and automate customer health inspection, risk detection, engagement management, services delivery lifecycle, workflow orchestration, quality measurement, and customer experience across TAM and CX Build scalable, multi-step agentic systems that TAM and CX leaders rely on for planning, forecasting, insight generation, and decision support Establish governance, system evaluation frameworks, and QA processes for AI-assisted outputs: define what "good" looks like, set quality checkpoints, and create feedback loops so AI workflows improve over time Architect observability into AI-enhanced processes: track output quality, decision accuracy, adoption rates, and business impact to quantify the leverage created through AI Set direction for the adoption of new tools and processes, including AI and automation platforms, to drive productivity across the TAM organization AI-Native Leadership Use AI tools in your own workflow: operational analysis, data modeling, reporting automation, strategic communications, and executive presentations Apply strong judgment to validate AI outputs, manage risk, and improve the repeatable systems the team uses Stay current with AI developments relevant to CX operations and translate learnings into operating model improvements Translate AI workflow results into executive-ready insights that inform strategic decisions across TAM, CX, and GTM leadership Lead by example with hands-on building of AI solutions and coach team members to adopt the same approach across every process Revenue Retention & Customer Health Drive proactive churn and contraction inspection: identify at-risk renewals, perform root cause analysis on losses, and mobilize account teams to execute save motions Build and operate AI-powered account health and risk inspection tools that surface declining engagement signals and trigger intervention workflows Drive renewals forecasting in partnership with the TAM & Renewals team: pacing updates, confidence overlays, and contraction/churn projections that inform leadership decisions Partner with TAM front-line managers to increase customer engagement depth: champion meeting cadence, adoption plan execution, and proactive expansion identification Capacity Planning & Coverage Own TAM coverage modeling end-to-end: define and maintain coverage ratios by segment, tier, and region that balance workload with customer outcomes Manage book of business assignments and rebalancing including regional allocation of budgeted headcount Conduct capacity forecasting as the business scales: model the impact of new customer acquisition, tier migrations, and organizational changes on team bandwidth Services Quality Own the design and operationalization of post-sales quality measurement across Services and Success Build AI-powered quality auditing: automated onboarding quality checks, services engagement monitoring, handoff compliance verification, and sentiment trend alerting Operationalize partner delivery quality comparison vs. in-house to ensure accountability regardless of delivery model Connect quality metrics to business outcomes: correlate quality attributes to GRR/NRR and use findings to prioritize investment and process improvement About You 8+ years in an Operations and/or Strategy role focused on Professional Services, Customer Success, or similar post-sales functions Proven experience owning or leading a services operations, CS operations, or similar function with responsibility for strategy, operating cadences, and cross-functional execution Deep knowledge of services and success methodology, processes, tools, and metrics including utilization, engagement health, onboarding, retention, and customer lifecycle management Effective at engaging and influencing executive stakeholders, building consensus, and driving collaborative change Demonstrated track record of designing and deploying AI-powered workflows that delivered measurable business outcomes (productivity gains, better decision quality, cleaner execution, improved retention signals, or stronger operating leverage) Track record of leading technology-enabled business process transformations, with an emphasis on strategic application of AI and agentic solutions Strong judgment in evaluating AI-generated outputs for accuracy, risk, and appropriateness before scaling them into team workflows Expert in managing and analyzing data, including building reports and scenario analysis models, as well as leveraging business intelligence tools to drive leadership strategy Experience owning planning processes, budget inputs, forecasting cadences, and variance analysis Demonstrated success leading and scaling teams, workflows, and operating mechanisms in a customer-facing or operations function Direct experience with a SaaS business model, customer journey, and core KPIs in a high-growth, global environment Proficient with Salesforce, ClickUp, Gong, Outreach, and comparable platforms Strategic thinker with a bias for action—hands-on, scrappy, and able to take projects to the finish line Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply! At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Serve as a strategic technical partner to drive customer success through platform adoption and AI feature integration. | Requires deep technical knowledge of ClickUp and generative AI, strong consultative discovery skills, and executive presence. | At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 We're looking for a Senior Technical Account Manager - Customer Success to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long-term growth, adoption, and measurable business outcomes. Senior Technical Account Manager - Customer Success at ClickUp lead with a customer-first mindset, developing success plans, guiding onboarding and adoption, and ensuring stakeholders see continuous value throughout their lifecycle. While you’ll support technical initiatives like process optimization, workflow design, and AI enablement, you’ll also own the overall health, engagement, and strategic direction of your accounts. You’ll work cross-functionally with Sales, Product, and Support to align efforts and ensure each customer’s success story is long-term, scalable, and impactful. Senior Technical Account Manager - Customer Success at ClickUp are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on: Customer Enablement & Onboarding: Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success. Account Health & Engagement: Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities. Process Optimization & Solution Design: Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive efficiency through ongoing refinement and performance insights. Innovation Adoption & Workflow Automation: Empowering customers to leverage emerging features and technologies, including AI and automation, to enhance productivity, streamline operations, and deliver real-world impact. Core Responsibilities Senior Technical Account Manager - Customer Success at ClickUp act as the strategic and technical owner of the customer relationship, ensuring every customer achieves measurable success through ClickUp product and AI feature set. New Customer Onboarding Lead or support the end-to-end onboarding and implementation of ClickUp, from discovery and solution design to training and go-live support. Translate functional and technical requirements into scalable ClickUp solutions, including workflows, templates, hierarchies, and automations. Guide customers through foundational setup, integration, and enablement, while promoting best-practices and system governance and change management. Account Health Management Monitor seat utilization, adoption trends, and Champion/Stakeholder engagement. Build and execute adoption plans and account reviews to maintain or improve health. Identify risks early and build recovery plans in partnership with the account team. Deliver ongoing change management and enablement, ensuring customers continue to evolve and mature with the platform. Workflow Mapping (IER Framework) Conduct Intake → Execution → Reporting (IER) cycles for key workflows. Lead discovery sessions to map current-state vs. future-state processes. Recommend optimizations and create workflow templates to scale across teams. AI Enablement & Agent Deployment Drive adoption of ClickUp AI and build custom workflow Agents tied to customer use cases. Partner with customers to define and deliver new AI automations that align with business KPIs. Provide technical training and consultation on AI and automation best practices, including prompt design, agent architecture, and scaling use cases across teams. Track and report AI usage and credit consumption against plan. Customer Success & Expansion Serve as the technical partner to assigned accounts, connecting adoption to business value. Generate qualified leads through data-driven insights and AI usage analysis. Drive cross-functional alignment to position renewals, expansions, and AI upsells. Cross-Functional Collaboration Act as the voice of the customer, translating business objectives and pain points into actionable insights for Product, Engineering, and Support. Partner with account teams to maintain alignment between delivery and success. Core Skills & Competencies Technical Acumen: Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality. Able to translate business needs into technical solutions. AI Expertise: Familiar with generative AI concepts, prompt design, and automation frameworks. Skilled at identifying and scoping AI use cases and consumption plans. Consultative Discovery: Exceptional at workflow analysis, process design, and identifying friction points. Uses structured discovery to map customer needs into ClickUp. Project and Program Management: Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes. Skilled at running structured account plans. Data and Reporting: Comfortable using dashboards and metrics to communicate health, adoption, and ROI. Interprets usage data to drive recommendations. Customer Engagement: Executive presence and strong communication skills. Builds trust at both ATL and BTL levels through credibility and clarity. Account Ownership: Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes. Collaboration and Influence: Works cross-functionally with account team, Product, and Sales to align on outcomes. Influences without authority through insight and results. Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply! At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Design and operate server platforms and agent orchestration layers to build AI-powered internal applications using modern technologies. | 5+ years professional experience with TypeScript, Node.js, Python, AWS, and LLM API integration. | At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 The Mission The Foundry is ClickUp's internal AI innovation lab — embedded inside GTM Systems and accountable for turning AI capabilities into production-grade, internally deployed products that make every GTM function faster and smarter. We build the infrastructure that powers AI-first work across Sales, Marketing, Post-Sales, and Revenue Operations. As the Senior Software Engineer on this team you will own the technical delivery of our MCP server platform, agent orchestration layer, and internal tooling — shipping production systems used daily by hundreds of ClickUp employees, and scaling your own throughput by treating AI tools as first-class engineering collaborators. What You'll Own MCP Server Platform Design, build, and operate Model Context Protocol servers that expose CRM, ticketing, analytics, and communication data to AI agents across the GTM stack Implement Okta PKCE authentication flows and RBAC policy enforcement so agents access only the data they're authorized to touch Maintain deployment infrastructure on AWS (Bedrock, Lambda, ECS, API Gateway) and contribute to GCP workloads where applicable Own observability: structured logging, distributed tracing, latency SLOs, and on-call runbooks for every production server Agent Orchestration & AI-Native Products Build and maintain multi-step autonomous agents that execute end-to-end GTM workflows — lead qualification, deal room assembly, onboarding automation, support triage, and more Architect prompt engineering frameworks, tool-call schemas, and agent evaluation harnesses that make AI behavior predictable and auditable Integrate with LLM providers (Anthropic, OpenAI, AWS Bedrock AgentCore) and maintain version-pinned, cost-tracked model configurations Deliver AI-powered internal applications (web apps, CLI tools, Slack integrations) that non-technical GTM stakeholders use without friction GTM Platform Engineering Own full-stack feature delivery across TypeScript/Node.js backends and React/TypeScript frontends for internal tooling Write Python automation scripts, ETL pipelines, and data transformation layers that feed GTM analytics and AI context Collaborate with Systems Engineering and GTM Engineering teams on cross-cutting API standards, data contracts, and integration patterns Conduct code reviews, establish engineering standards, and actively mentor junior engineers toward higher leverage AI-Native Development Practice Use AI coding assistants (Claude, Cursor, GitHub Copilot) as primary engineering accelerators — not supplements — to ship at a pace that punches above a single engineer's weight Document AI usage patterns, prompt templates, and agentic workflows so the team's collective throughput compounds Stay current on MCP protocol evolution, agent frameworks (LangGraph, CrewAI, custom), and emerging LLM capabilities; bring back what matters Required Qualifications 5+ years of professional software engineering experience with production systems Expert-level TypeScript and Node.js — idiomatic, typed, testable server-side code Strong Python — automation scripts, data pipelines, and scripting for AI/ML tooling Meaningful AWS deployment experience: Lambda, Bedrock, ECS/Fargate, API Gateway, IAM, Secrets Manager, CloudWatch Demonstrated experience integrating with LLM APIs (OpenAI, Anthropic, AWS Bedrock, or equivalent) and shipping AI-powered features to real users Solid foundation in REST API design, OAuth 2.0 / OIDC authentication, and secure credential management Experience with CI/CD pipelines, infrastructure-as-code (Terraform, CDK, or SAM), and cloud cost awareness Clear written communication: design docs, ADRs, and runbooks that others actually read Track record of using AI tools (LLM assistants, copilots, agentic workflows) as a genuine productivity multiplier — not a gimmick Strongly Preferred Hands-on experience with MCP (Model Context Protocol) — building servers, defining tool schemas, or operating multi-server agent environments GCP experience (Cloud Run, BigQuery, Cloud Functions) to complement AWS work Salesforce, HubSpot, or other CRM API integration work — understanding GTM data models is a significant advantage React or Next.js front-end capability to ship internal dashboards and tooling without hand-offs Familiarity with agent orchestration frameworks: LangGraph, AutoGen, CrewAI, or custom orchestration patterns Experience in a GTM Systems, RevOps, or Sales Engineering context Okta / identity provider integration work (PKCE flows, SCIM, token management) How We Operate The Foundry runs on three principles that every team member is expected to embody: Ownership — You own the full lifecycle of what you build: design, delivery, observability, and iteration. We don't have a separate ops hand-off. Velocity — We ship to production in days, not quarters. AI tools are how we maintain that pace without sacrificing quality. Atomicity — Every deliverable is a discrete, composable unit — an MCP server, an agent, an API. Nothing we build requires everything else to work. Who Thrives Here This role is a strong fit if you are genuinely excited to work at the intersection of AI infrastructure and internal product — not just as a user of AI, but as someone building the layer that makes AI useful for an entire go-to-market organization. You are comfortable with ambiguity, you default to shipping, and you see every piece of internal tooling as a product that deserves operational discipline. This role is not a fit if you need heavily defined requirements before starting work, prefer long planning cycles to iterative delivery, or view AI tools as optional extras rather than core to how you operate. Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply! At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Design and optimize search infrastructure using OpenSearch and ElasticSearch, collaborating with AI and product teams to enhance vector search and indexing pipelines. | Bachelor's degree and 5+ years as a search engineer with expertise in search technologies and distributed data processing. | At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 ClickUp is seeking a talented and experienced Senior Search Engineer to join our team and help revolutionize our search capabilities. As a key member of our engineering team, you'll be responsible for optimizing and enhancing our search functionality, which is a critical feature of our platform and underpins our AI efforts. Your impact at ClickUp As a Senior Engineer on the Search squad, you'll be responsible for designing, optimizing, and scaling our search infrastructure. You'll work with OpenSearch / ElasticSearch technologies to ensure users can instantly find exactly what they need across their workspace. Your expertise will directly contribute to making ClickUp the most intuitive and responsive productivity platform available. Core Responsibilities Design and implement robust search solutions that scale with our rapidly growing user base Improve search relevance, accuracy, and speed to deliver the most relevant results to users at blazing fast speeds Improve out real-time indexing pipelines to ensure search results remain up-to-date Create measurement frameworks to evaluate and improve search quality Build and enhance vector search capabilities to power next-generation search experiences Collaborate with AI, backend, and product teams to integrate search into new features Troubleshoot complex search-related issues at scale Technical requirements: Bachelor's degree in Computer Science or related field 5+ years of experience as a search engineer or in a directly related role Strong expertise in search technologies, particularly OpenSearch / ElasticSearch Experience measuring and optimizing search quality Experience with high-volume, distributed data processing systems Proven ability to optimize query parsing, indexing, and relevance tuning for search systems Strong analytical and problem-solving skills Excellent communication skills and ability to collaborate effectively across teams Preferred Qualifications: Hands-on experience with vector embeddings and semantic search implementations Experience with TypeScript in backend systems Track record of architecting search solutions that maintain performance under heavy load Experience applying machine learning and NLP to enhance search relevance Knowledge of information retrieval concepts and search evaluation metrics Join Our Mission At ClickUp, we're committed to building the future of productivity software. As our Search Engineer, you'll play a crucial role in shaping the core functionality of our platform and driving our AI initiatives forward. Join us in our mission to make the world more productive! #LI-REMOTE #LI-AK2 #LI-CC1 Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply! At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Develop and maintain shared services and API tooling, collaborate on API governance and service lifecycle management. | Bachelor's degree with proficiency in TypeScript and Golang, strong understanding of distributed systems and API standards. | At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 The Role: Build upon and integrate customer feedback, both internal and external, into our API tooling and shared services. Create new architectural foundations and mission-critical distributed systems while collaborating closely with other teams. Work within an agile, scrum-based engineering team focused on core platform capabilities. Advocate for, create, and maintain API governance across engineering through collaboration, automation, and outreach. Own integrations within our API Gateway layer and service lifecycles from design to production. Identify improvements to the design and implementation of new and existing critical shared services. Help grow our infrastructure engineering organization’s shared services relied upon by other engineering teams to accelerate product development. Support the platform capabilities that power ClickUp’s AI initiatives, including Brain and Agents. Qualifications: Bachelor’s degree in Computer Science or related field, or equivalent work experience. Strong understanding of API standards, design approaches, and integration patterns. Strong understanding of CAP Theorum and distributed systems design patterns. Proficient with TypeScript. Proficient with Golang. Excellent communication skills. Strong sense of ownership and accountability. Strong consideration for developer experience in everything you build. Desirable: Pragmatic approach to software design, development, and delivery. Experience working with Kafka and related event-based patterns. Experience working with and designing Backend for Frontend (BFF) patterns. Experience supporting modern AI technologies, including MCP protocol and standards. Experience building shared services and platform capabilities that enable AI products and agent-based systems. Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply! At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Design and implement scalable search solutions and mentor junior engineers. | 7+ years experience in search engineering with expertise in OpenSearch/ElasticSearch and strong analytical skills. | Job Description: • Design and implement robust search solutions that scale with our rapidly growing user base • Improve search relevance, accuracy, and speed to deliver the most relevant results to users at blazing fast speeds • Improve our real-time indexing pipelines to ensure search results remain up-to-date • Create measurement frameworks to evaluate and improve search quality • Build and enhance vector search capabilities to power next-generation search experiences • Collaborate with AI, backend, and product teams to integrate search into new features • Troubleshoot complex search-related issues at scale • Mentor junior engineers and contribute to engineering best practices Requirements: • Bachelor's degree in Computer Science or related field • 7+ years of experience as a search engineer or in a directly related role • Strong expertise in search technologies, particularly OpenSearch / ElasticSearch • Experience measuring and optimizing search quality • Experience with high-volume, distributed data processing systems • Proven ability to optimize query parsing, indexing, and relevance tuning for search systems • Strong analytical and problem-solving skills • Excellent communication skills and ability to collaborate effectively across teams • Hands-on experience with vector embeddings and semantic search implementations (preferred) • Experience with TypeScript in backend systems (preferred) • Track record of architecting search solutions that maintain performance under heavy load (preferred) • Experience applying machine learning and NLP to enhance search relevance (preferred) • Knowledge of information retrieval concepts and search evaluation metrics (preferred) Benefits: • Equity • 401k • Health, Dental, and Vision insurance • Spending accounts • Life & Disability • Paid parental leave • Flexible paid time off • Enhanced employee assistance program • Employee wellness stipend • Professional development stipend

Design and maintain multi-agent AI platforms integrating LLMs and evaluation frameworks. | Experience with multiple LLMs, orchestration frameworks, backend engineering, AI evaluation, data privacy, and search technologies required. | At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀 Role Overview: We are seeking a skilled and experienced Senior AI Engineer - Multi-Agent Frameworks to join our AI Platform team. In this role, you will play a pivotal part in building a cutting-edge platform that empowers our users to create and deploy sophisticated intelligent agents, with a key focus on enabling collaborative and multi-agentic behaviors. This is a backend-focused role that requires deep expertise in AI, large language models (LLMs), and orchestration software. Key Responsibilities: Design, develop, and maintain a robust platform to enable users to create and manage AI agents and their interactions. Integrate and work with multiple LLMs, ensuring seamless orchestration and scalability for both individual and coordinated agent operations. Leverage orchestration frameworks like LangGraph and others to build complex workflows and pipelines that support diverse agent functionalities, including frameworks for multi-agent coordination. Develop and implement evaluation frameworks for testing AI agents in challenging and complex scenarios, focusing on individual performance and system-level dynamics. Stay at the forefront of AI advancements, incorporating the latest research and technologies into our platform to enhance agent capabilities and collaboration. Collaborate with cross-functional teams, including product managers, designers, and frontend engineers, to deliver a seamless user experience for building and deploying intelligent systems. Address challenging AI privacy scenarios, ensuring compliance with data protection regulations and best practices within agent-based applications. Contribute to improving search capabilities and integrating them into the AI platform to provide agents with essential information access. Qualifications: Proven experience working with multiple LLMs (e.g., OpenAI, Anthropic, Cohere, etc.) and understanding their strengths and limitations. Expertise in orchestration software like LangGraph or similar frameworks used for building and managing agent workflows. Strong background in developing evaluation frameworks for AI systems, particularly in complex testing environments. Deep understanding of AI and machine learning fundamentals, with a focus on backend engineering. Passion for staying updated with the latest developments in AI and applying them to real-world problems, particularly in the realm of agent technologies. Experience with challenging AI privacy scenarios, including data anonymization, secure data handling, and compliance. Experience with search technologies and their integration into AI systems. Experience building or deploying Multi-Agent Frameworks or Multi-Agent Systems. #LI-REMOTE #LI-AK2 #LI-CC1 Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply! At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Lead design, development, and deployment of AI-powered user-facing features and collaborate cross-functionally to ensure scalable AI solutions. | 5+ years backend/full-stack experience with Python, JavaScript/TypeScript, databases, and proven AI product shipping experience. | At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀 Role Overview: We are seeking a skilled and innovative Senior AI Engineer – AI Product to join our ClickUp Engineering team. In this role, you will drive the development of intelligent, user-facing features that leverage the latest advancements in AI and large language models (LLMs). You will work closely with product, design, and engineering teams to deliver seamless, impactful AI-powered experiences that delight our users and differentiate ClickUp in the productivity space. This is a product-focused engineering role requiring deep expertise in AI, LLMs, and building scalable, production-ready applications. Key Responsibilities: Lead the design, development, and deployment of AI-powered features and products that directly impact ClickUp users. Collaborate with product managers, designers, and engineers to identify opportunities for AI-driven innovation and translate user needs into technical solutions. Integrate and orchestrate multiple LLMs and AI models to deliver robust, context-aware, and personalized user experiences. Prototype, test, and iterate on new AI features, leveraging user feedback and data to drive continuous improvement. Ensure the reliability, scalability, and performance of AI-powered features in production environments. Stay at the forefront of AI research and product trends, incorporating the latest advancements into ClickUp’s product roadmap. Address AI privacy, security, and compliance challenges, ensuring responsible and ethical use of AI in user-facing applications. Mentor and guide other engineers in best practices for building AI-powered products. Qualifications: Proven experience building and shipping AI-powered features or products in a production environment. Deep understanding of LLMs and AI models, including their strengths, limitations, and integration strategies. Experience working with orchestration frameworks and integrating multiple AI models to deliver cohesive user experiences. Experience developing evaluation frameworks and metrics for AI features, with a focus on user impact and business value. Familiarity with AI privacy, security, and compliance best practices. 5+ years of backend and/or full-stack engineering experience, with proficiency in Python, JavaScript/TypeScript, or similar languages. 5+ years of experience with PostgresDB, MySQL, or other related DBs. 5+ years of experience with Elasticsearch or other related technologies. Experience setting up production-ready observability and logging. Demonstrated ability to collaborate cross-functionally and translate product requirements into technical solutions. Passion for staying updated with the latest AI research and applying it to solve real-world user problems. Excellent communication and mentorship skills, with a track record of influencing product direction and engineering best practices. #LI-REMOTE #LI-AK2 #LI-CC1 Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply! At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Architect and implement scalable AI platform services applying large language models to deliver intelligent product features. | Extensive experience building scalable AI/ML platforms with strong backend, distributed systems, and cloud-native technology skills. | At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀 Role Overview: We are seeking a skilled and experienced Senior AI Engineer – AI Platform to join our ClickUp Engineering team. In this role, you will play a critical part in both building the core AI platform and directly applying large language models (LLMs) to deliver intelligent features across ClickUp. You will focus on backend systems that enable scalable, reliable, and secure AI-powered capabilities, while also working hands-on with LLMs to solve real user problems and drive product innovation. Key Responsibilities: Architect, design, and implement scalable AI platform services that support the deployment, orchestration, and lifecycle management of LLMs and other AI models. Apply LLMs and other AI technologies directly to build and enhance ClickUp’s intelligent features, working closely with product and engineering teams to deliver impactful solutions. Build and maintain robust APIs and backend systems that enable seamless integration of AI-powered features into ClickUp’s core platform. Develop infrastructure for model serving, monitoring, logging, and automated evaluation to ensure high reliability and performance of AI services in production. Integrate with multiple LLM providers (e.g., OpenAI, Anthropic, Google) and manage model selection, routing, and fallback strategies for optimal performance and cost. Drive the adoption of best practices in AI privacy, security, and compliance, including data anonymization, secure data handling, and regulatory adherence. Optimize platform performance, scalability, and cost-efficiency, leveraging cloud-native technologies and distributed systems. Stay current with advancements in AI infrastructure, MLOps, and LLM applications, and proactively incorporate relevant innovations into ClickUp’s AI platform. Collaborate cross-functionally with product, frontend, and data teams to deliver seamless, reliable, and user-centric AI experiences. Qualifications: Extensive experience designing and building scalable AI/ML platforms or infrastructure in a production environment. Proven track record of applying LLMs and AI models to real-world product features and user-facing solutions. Deep expertise in backend engineering, distributed systems, and cloud-native technologies (e.g., Kubernetes, Docker, AWS/GCP/Azure). Proven experience integrating and managing multiple LLMs and AI models, with a strong understanding of their operational requirements and limitations. Proficiency in orchestration frameworks and workflow engines (e.g., LangGraph, Airflow, Kubeflow, Ray, or similar). Strong programming skills in Python, Go, TypeScript or similar languages used for backend and AI platform development. Experience with MLOps best practices, including model deployment, monitoring, logging, and automated evaluation. Demonstrated ability to address AI privacy and security challenges, including data anonymization and compliance with data protection regulations. Familiarity with search technologies and their integration into AI-driven applications. Excellent collaboration and communication skills, with a track record of working effectively in cross-functional teams. Passion for staying at the forefront of AI infrastructure and applying new technologies to solve real-world problems at scale. #LI-REMOTE #LI-AK2 #LI-CC1 Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply! At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Lead design and deployment of AI-powered features and collaborate cross-functionally to deliver scalable AI products. | 5+ years backend/full-stack experience with Python, JavaScript/TypeScript, databases, AI product shipping, and LLM expertise required. | At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀 Role Overview: We are seeking a highly skilled Staff AI Engineer – AI Product to join our ClickUp Engineering team. In this role, you will drive the development of intelligent, user-facing features that leverage the latest advancements in AI and large language models (LLMs). You will work closely with product, design, and engineering teams to deliver seamless, impactful AI-powered experiences that delight our users and differentiate ClickUp in the productivity space. This is a product-focused engineering role requiring deep expertise in AI, LLMs, and building scalable, production-ready applications. Key Responsibilities: Lead the design, development, and deployment of AI-powered features and products that directly impact ClickUp users. Collaborate with product managers, designers, and engineers to identify opportunities for AI-driven innovation and translate user needs into technical solutions. Integrate and orchestrate multiple LLMs and AI models to deliver robust, context-aware, and personalized user experiences. Prototype, test, and iterate on new AI features, leveraging user feedback and data to drive continuous improvement. Ensure the reliability, scalability, and performance of AI-powered features in production environments. Stay at the forefront of AI research and product trends, incorporating the latest advancements into ClickUp’s product roadmap. Address AI privacy, security, and compliance challenges, ensuring responsible and ethical use of AI in user-facing applications. Mentor and guide other engineers in best practices for building AI-powered products. Qualifications: Proven experience building and shipping AI-powered features or products in a production environment. Deep understanding of LLMs and AI models, including their strengths, limitations, and integration strategies. Experience working with orchestration frameworks and integrating multiple AI models to deliver cohesive user experiences. Experience developing evaluation frameworks and metrics for AI features, with a focus on user impact and business value. Familiarity with AI privacy, security, and compliance best practices. 5+ years of backend and/or full-stack engineering experience, with proficiency in Python, JavaScript/TypeScript, or similar languages. 5+ years of experience with PostgresDB, MySQL, or other related DBs. 5+ years of experience with Elasticsearch or other related technologies. Experience setting up production-ready observability and logging. Demonstrated ability to collaborate cross-functionally and translate product requirements into technical solutions. Passion for staying updated with the latest AI research and applying it to solve real-world user problems. Excellent communication and mentorship skills, with a track record of influencing product direction and engineering best practices. #LI-REMOTE #LI-AK2 #LI-CC1 Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply! At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Design, optimize, and scale search infrastructure and improve search relevance and speed. | 5+ years experience in search engineering or related role with expertise in OpenSearch/ElasticSearch and strong problem-solving skills. | At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀 ClickUp is seeking a talented and experienced Senior Search Engineer to join our team and help revolutionize our search capabilities. As a key member of our engineering team, you'll be responsible for optimizing and enhancing our search functionality, which is a critical feature of our platform and underpins our AI efforts. Your impact at ClickUp As a Senior Engineer on the Search squad, you'll be responsible for designing, optimizing, and scaling our search infrastructure. You'll work with OpenSearch / ElasticSearch technologies to ensure users can instantly find exactly what they need across their workspace. Your expertise will directly contribute to making ClickUp the most intuitive and responsive productivity platform available. Core Responsibilities • Design and implement robust search solutions that scale with our rapidly growing user base • Improve search relevance, accuracy, and speed to deliver the most relevant results to users at blazing fast speeds • Improve out real-time indexing pipelines to ensure search results remain up-to-date • Create measurement frameworks to evaluate and improve search quality • Build and enhance vector search capabilities to power next-generation search experiences • Collaborate with AI, backend, and product teams to integrate search into new features • Troubleshoot complex search-related issues at scale Technical requirements: • Bachelor's degree in Computer Science or related field • 5+ years of experience as a search engineer or in a directly related role • Strong expertise in search technologies, particularly OpenSearch / ElasticSearch • Experience measuring and optimizing search quality • Experience with high-volume, distributed data processing systems • Proven ability to optimize query parsing, indexing, and relevance tuning for search systems • Strong analytical and problem-solving skills • Excellent communication skills and ability to collaborate effectively across teams Preferred Qualifications: • Hands-on experience with vector embeddings and semantic search implementations • Experience with TypeScript in backend systems • Track record of architecting search solutions that maintain performance under heavy load • Experience applying machine learning and NLP to enhance search relevance • Knowledge of information retrieval concepts and search evaluation metrics Join Our Mission At ClickUp, we're committed to building the future of productivity software. As our Search Engineer, you'll play a crucial role in shaping the core functionality of our platform and driving our AI initiatives forward. Join us in our mission to make the world more productive! #LI-REMOTE #LI-AK2 #LI-CC1 Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply! At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Design and implement scalable search solutions and improve search relevance and speed. | Requires 5+ years in search engineering with expertise in OpenSearch/ElasticSearch and distributed data systems. | Job Description: • Design and implement robust search solutions that scale with our rapidly growing user base • Improve search relevance, accuracy, and speed to deliver the most relevant results to users at blazing fast speeds • Improve our real-time indexing pipelines to ensure search results remain up-to-date • Create measurement frameworks to evaluate and improve search quality • Build and enhance vector search capabilities to power next-generation search experiences • Collaborate with AI, backend, and product teams to integrate search into new features • Troubleshoot complex search-related issues at scale Requirements: • Bachelor's degree in Computer Science or related field • 5+ years of experience as a search engineer or in a directly related role • Strong expertise in search technologies, particularly OpenSearch / ElasticSearch • Experience measuring and optimizing search quality • Experience with high-volume, distributed data processing systems • Proven ability to optimize query parsing, indexing, and relevance tuning for search systems • Strong analytical and problem-solving skills • Excellent communication skills and ability to collaborate effectively across teams Benefits: • Equity • 401k • Health, Dental, and Vision insurance • Spending accounts • Life & Disability • Paid parental leave • Flexible paid time off • Enhanced employee assistance program • Employee wellness stipend • Professional development stipend

Lead strategy, operations, and performance of digital adoption teams to enhance customer satisfaction and product adoption using AI and cross-functional collaboration. | 8+ years in customer experience or support leadership, preferably in SaaS, with global team management and a data-driven AI-first approach. | At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀 About Us: At ClickUp, we're on a mission to make the world more productive. Our platform simplifies work and collaboration for teams of all sizes. As we continue to grow, we're looking for a dynamic leader to oversee our Digital Adoption team, ensuring our customers receive exceptional service and achieve maximum value from our platform. Our Digital Adoption team is a proactive support team engaging with users at key moments in their customer journey through email, phone, video (zoom) and live chat. Role Overview: The Director of Customer Experience will lead the strategy, operations, and performance of our Digital Adoption teams. This role is critical in driving customer satisfaction, retention, and product adoption. You'll work cross-functionally to align customer experience initiatives with company goals, while empowering your teams to deliver world-class support and proactive customer engagement at the highest standard. Key Responsibilities: Leadership: Develop and execute the vision and strategy for our Digital Adoption program. Lead, mentor, and inspire a high-performing global team of managers and specialists. Establish and track KPIs to measure team performance and customer success. Partner with GTM teams to design and continuously improve support services that reinforce customer health and deliver measurable value. Program Management & Strategy Identify and drive initiatives that help customers maximize the value of ClickUp through effective onboarding, adoption, and engagement programs. Collaborate with Marketing and Lifecycle teams to build timely, targeted engagements that support product campaigns and drive customer adoption. Analyze customer engagement data to identify trends and opportunities for proactive support campaigns. Define and communicate proactive support standards, frameworks, and success metrics across the organization. AI & Operational Excellence: Build excellence and scalability through an AI-first approach to operations and processes. Optimize tools and workflows to improve efficiency and enable high-quality scaling. Foster a culture of operational rigor and precision at scale. Qualifications: 8+ years of experience in customer experience, customer success, or support leadership roles, preferably in SaaS. AI-first approach to problem-solving and operations, with demonstrable success leveraging AI to drive impact and scalability. Proven track record of managing and scaling high-performing global teams. Strong understanding of support service models and proactive support strategies. Excellent communication and interpersonal skills, with the ability to influence and collaborate across teams. Data-driven mindset with experience analyzing metrics to inform decisions. Passion for delivering exceptional customer experiences and fostering long-term customer loyalty. Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply! At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Manage the full sales cycle for SMB accounts in LATAM, including prospecting, demos, and closing deals, while collaborating with teams to ensure customer success. | At least 1 year of SaaS sales experience, fluency in Portuguese, proven quota attainment, and strong communication skills. | At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀 ClickUp is on a mission to make the world more productive by unifying work in one powerful platform. As an SMB Account Executive focused on LATAM, you’ll be at the forefront of driving new business and expanding our reach in a high-priority region. If you’re a high-energy SaaS sales pro who thrives in fast-paced environments, is fluent in Portuguese (Spanish strongly preferred), and is passionate about helping customers solve real business challenges, this is your opportunity to make a direct impact at a hyper-growth, pre-IPO company. The Role: Own and manage all new business leads for SMB accounts in the LATAM region (US-based, covering LATAM markets) Consistently achieve and exceed pipeline and sales targets by converting free trials, marketing-qualified leads, and demo requests into paid customers Master ClickUp’s platform and confidently field customer service and product questions Deliver compelling presentations and product demos via online web conferencing tools Collaborate with Sales Development, Solutions Engineering, and Customer Success to deliver a seamless customer experience Identify customer segments and uncover new opportunities to improve pipeline quality Build and maintain a high-volume pipeline through proactive prospecting and strategic account expansion Qualifications: 1+ years of SaaS sales experience, preferably in a high-velocity, SMB-focused environment Fluent in Portuguese (Spanish strongly preferred) Proven track record of meeting or exceeding quota Strong communication, presentation, and negotiation skills Experience managing the full sales cycle from prospecting to close Comfortable working in a fast-paced, dynamic environment Familiarity with CRM tools (Salesforce, HubSpot, etc.) Bachelor’s degree or equivalent experience Based in the United States If you’re a results-driven, collaborative go-getter who’s passionate about helping customers succeed—and you want to be part of a company that’s redefining the future of work—this is the role for you! Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply! At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see our privacy policy for further details. If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.