Clevanoo LLC

Manage customer interactions, process orders, and ensure customer satisfaction in a petroleum products supply environment. | Experience with sales force, order entry, managing customer relationships, and familiarity with ERP systems like Epicor or similar. | We have an immediate need for an Customer Service. Customer Service Onsite (810 Wright Ave, Richmond CA) Full Time/Direct Hire Job Summary: The Customer Service / Ops Support ALS West ensures that customers’ and potential customer’s needs, questions and requests are addressed effectively and in a timely manner to maximize customer satisfaction with ALS as their supplier of bulk and packaged petroleum products. The Customer Service Representative is also responsible for the order entry process. Duties & Responsibilities: •Sales Force REQUIRED •Epicor preferred •Maintain all requirements of ALS West Enterprise Resource Planning application (EPICOR) •Manage large amounts of emails and minimal phone calls •Build sustainable relationships and trust with customer accounts through open and interactive communications •Provide accurate, valid and complete information by using the right methods/tools •Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution •Keep records of customer interactions, process customer account and file documents. •Follow communication procedures, guidelines and policies •Take the extra mile to ensure customer satisfaction •Enter customers’ orders in a timely manner •Maintain friendly, cooperative relations with customers, vendors, company personnel & Management. •Ensure that all internal company communications, financial information, pricing information, plans and strategies are kept confidential •Perform other tasks or assignments as delegated by Management •Demonstrates the ability to tactfully handle difficult situations •Anticipate problems and provide contingency plan and recommendations •Organize personal schedules to maximize productivity and time management •Follow all Company personnel policies and procedures •Additional duties as requested The Customer Service/Ops Support ALS West Is measured according to the following criteria: •Timeliness of customer order entry and drive production planning and MRP. •Customer Satisfaction as measured by the company’s customer feedback/customer satisfaction process. Deliverables: •1st Shipment – follow up telephone call & email – timeliness, packaging, shipping, improvement – new & existing customers •Order accuracy •Sales orders – follow up if customer received confirmation email •All orders to be put in daily / weekly •Follow all Safety & cleanliness policies & procedures -- Maaz Ali Specialist - Talent Acquisition Clevanoo LLC Desk: 475-216-2328 Email: maaz.a@clevanoollc.com