Cleo

Provide initial technical support and troubleshooting for Cleo software customers via phone, email, or remote access, ensuring customer satisfaction and escalating issues as needed. | Bachelor's degree or 1+ years technical support experience, customer service skills, general knowledge of operating systems, networking, software installation/configuration, and communication protocols. | The Support Engineer I provides initial contact with customers, assessing and assisting with technical issues and customer inquiries. The Support Engineer I is dedicated and driven to provide each client with an excellent customer experience. This position is responsible for performing technical support for clients and providing appropriate resolutions for all technical issues related to Cleo software.   What You Will Be Doing • Provide initial contact with customers via phone, email, or remote access, addressing customer inquiries while ensuring top-tier customer service.  • Troubleshoot and develop technical solutions related to software licensing, installation, configuration, and general operation for customers.   • Monitor assigned customer queues and provide appropriate responses to meet stated SLAs.   • Escalate urgent problems requiring more in-depth knowledge to the next level of engineers.  • Leverage the Solution Center effectively, including the knowledge base, to assist and inform customers.   • Provide appropriate, relevant verbal and written content to customers.   Your Qualifications • Bachelor’s Degree or 1+ years of Technical Support work experience  • Customer Service Experience  • General Operating System Knowledge  • General Networking knowledge  • General Software Knowledge (Installation, Configuration, Migration, Removal)  • Communication Protocol experience (HTTP / SMPT / FTP / SSHFTP)  A Few Things We Have To Offer • Compensation $55,000 to $65,000 annually • Great Healthcare + Dental + Vision • Flexible PTO • Culture of support, encouraging Life-Work balance • 401k match • FSA and HSA options • Employee Assistance Program • Paid Parental Leave • Representing a company with 4,000+ clients and a 99% retention rate • Accelerated title and salary growth potential • A fun and energetic work environment that makes you excited to go to work every day Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.

Lead and execute motion design projects across marketing and brand touchpoints, develop motion language and toolkits, and collaborate cross-functionally to elevate brand expression. | 7+ years senior-level motion design experience with strong hands-on skills in After Effects, Premiere, Figma, and 3D workflows, plus ability to manage projects and think strategically. | About The Company About Cleo At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating. Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact. If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit. Follow us on LinkedIn to keep up to date with new product features and insights from the team. About The Role We’re looking for a seasoned Motion Design Lead to define how our forthcoming brand moves in the world. This role will help define and deliver Cleo’s motion identity across all marketing and brand touchpoints. This is a hands-on creative role that combines executional excellence with the opportunity to shape how we use motion as a key driver of our brand expression. You’ll work closely with our brand, campaign, and growth teams to concept and craft motion work that cuts through, brings energy to the Cleo voice, and sets new creative standards for the fintech space. We value artistry in every sense of the word and we use AI in the creation of video assets responsibly. We want a leader to help us set and maintain those principles while being excited about utilizing AI in video creation as an exciting new tool in your toolbox. Key Responsibilities • Craft and deliver high-quality motion assets across a range of formats - from social content and paid ads to brand films and product storytelling • Collaborate with copywriters, art directors, designers, and wider marketing teams to bring concepts to life through animation • Help evolve Cleo’s motion language and visual system, contributing to the development of toolkits and templates • Maintain high creative standards across output while working quickly and efficiently in a fast-paced, test-and-learn environment • Push creative boundaries with an eye for trends, tech (including AI tooling), and innovative storytelling formats • Work cross-functionally with marketing, growth, product, and creative teams to ensure alignment and consistency What We're Looking For We’re Looking For a Senior-level Motion Creative With 7+ Years Of Experience Across Brand, Agency, Or Media Environments. The Ideal Candidate Can Manage High-stakes Projects And Think Big Picture But Also Roll Up Their Sleeves To Get The Job Done. Specifically • Your portfolio shows exceptional storytelling in motion - whether it’s a 15-second Instagram ad, a brand campaign film, or a type-led animation that punches. • You’ve developed motion systems and toolkits for brands, and you understand how to balance craft with consistency. • Strong hands-on skills in After Effects, Premiere, Figma, and a solid grasp of 3D or mixed media workflows. • You’re a creative thinker and a strategic doer - able to translate business needs and briefs into joyful, unexpected moving content. • You should be able to think strategically and always have a focus on overarching goals, and how your role contributes to the wider Cleo business objectives • You’ve got a sharp eye for detail, killer taste, and the ambition to set a new bar for what motion looks like in fintech, and beyond. What do you get for all your hard work? • A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ • Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures • A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support. • Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work • Work where you work best. We’re a globally distributed team. Our US team works fully remotely, but we host virtual socials and an annual company offsite in Europe with all expenses paid. Other Benefits • Company-wide performance reviews every 6 months • Generous pay increases for high-performing team members • Equity top-ups for team members getting promoted • 15 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo) • 401k matching • Medical Insurance, Dental and Vision care • Generous Parental Leave • 1 month paid sabbatical after 4 years at Cleo • Regular socials and activities, online and in-person • We'll pay for your OpenAI subscription • Online mental health support via Spill • And many more! Welcoming Everyone We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. Compensation range • United States: $118,000 - $150,000 gross annually* • Other locations: Compensation will be discussed during the interview process • Final compensation will be determined based on the candidate's qualifications, skills, and previous experience By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with CLEO. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with CLEO may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with CLEO's Candidate Privacy Notice

Design and develop high-converting emails, landing pages, and digital experiences from concept to delivery, collaborating with developers and supporting wider creative needs. | 3-5 years of email and web design experience, strong portfolio, proficiency in Figma and HTML/CSS, familiarity with email platforms, and a brand-led approach to performance design. | About The Company About Cleo At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating. Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact. If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit. Follow us on LinkedIn to keep up to date with new product features and insights from the team. About The Role We’re looking for a creatively-driven, detail-obsessed Email and Web Designer who thrives on owning the full end-to-end process, from concept to build. You’ll design and develop high-converting emails, landing pages, and digital experiences that bring Cleo’s bold brand to life across our growth and lifecycle campaigns. This is a hybrid role within our fast-paced creative studio, perfect for someone who’s equal parts strategic designer and hands-on front-end builder, with email and landing page design as your core focus, and the flexibility to support wider creative needs as they arise. Key Responsibilities • Own the end-to-end design of high-impact emails, landing pages, campaign microsites, and other digital experiences - from initial concept and layout through to final delivery, collaborating closely with developers to ensure creative integrity and performance across platforms (basic technical fluency a plus). • Design-first mindset: you’ll own the creative direction for each brief, not rely on others to do the design thinking. You’re expected to take a blank canvas and craft smart, bold, brand-aligned work that drives results. • Create strategically structured and visually distinctive landing pages and emails - whether it’s a scrappy test or a flagship campaign, whilst ensuring they’re always grounded in performance goals. • Build and maintain scalable, modular design systems for CRM and web, enabling rapid iteration and consistent execution across touchpoints. • Use data and insight to inform design decisions - refining layout, UX, and visual hierarchy to drive engagement and conversion. • Collaborate with engineers, copywriters, and brand designers to ensure a cohesive experience - but you’ll always own the visual direction and execution. • Support wider creative studio needs when required, including digital and brand-related briefs - with email and landing page design as your core priority. • Take responsibility for your own timelines and workload, contributing proactively to a high-performing, creatively ambitious team. What We're Looking For • 3–5 years of end-to-end design experience across email and web, ideally within a fast-paced tech company or consumer brand. • A strong portfolio showcasing both the visual craft and strategic thinking behind high-impact emails, landing pages, and digital campaigns. • Figma first: you’re fluent in layout, prototyping, and component libraries, and comfortable using Adobe Creative Suite where needed. • An understanding of HTML/CSS, including email best practices, responsive web builds, and browser compatibility. • Experience building and testing pages in tools like Webflow, Framer, HubSpot or via custom code; JavaScript or headless CMS exposure a bonus. • Familiarity with email platforms like Customer.io and Beefree (or similar). • Solid grasp of UX/UI principles, performance funnels, and responsive, mobile-first design, and an understanding of accessibility best practices. • Loves partnering with copywriters and thinking holistically about message, flow, and interaction - not just visuals. • Brings a brand-led approach to performance design, with an eye for what makes a page both beautiful and effective. • Fast, thoughtful, opinionated, and confident in explaining and defending your design decisions with clarity and balance. • Bonus points if you have experience with animation, CMS integrations, or CRO tools like Hotjar, VWO, or Optimizely. What do you get for all your hard work? • A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ • Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures • A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support. • Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work • Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally. Other Benefits • Company-wide performance reviews every 6 months • Generous pay increases for high-performing team members • Equity top-ups for team members getting promoted • 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days) • 6% employer-matched pension in the UK • Private Medical Insurance via Vitality, dental cover, and life assurance • Enhanced parental leave • 1 month paid sabbatical after 4 years at Cleo • Regular socials and activities, online and in-person • We'll pay for your OpenAI subscription • Online mental health support via Spill • Workplace Nursery Scheme • And many more! Welcoming Everyone We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. Download the Test Flight App access for people in the UK & Europe: If you are an iOS user, please use this link to sign up to our TestFlight version of the app, so you can have a play around with the functionality and features: https://testflight.apple.com/join/fDG9hWng Compensation range • United States: $84,000 - $103,000 gross annually* • Other locations: Compensation will be discussed during the interview process • Final compensation will be determined based on the candidate's qualifications, skills, and previous experience By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with CLEO. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with CLEO may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with CLEO's Candidate Privacy Notice