CLEARWATER SECURITY & COMPLIANCE LLC

Design and lead Clearwater's account management, renewal, and expansion strategies across multiple verticals, ensuring high retention and growth. | Requires 10-15+ years in account management or client success, experience managing large teams, designing renewal processes, and working with complex enterprise accounts in healthcare or cybersecurity. | Description COMPANY OVERVIEW Clearwater is a leading provider of cybersecurity, risk management, and compliance services for healthcare and other regulated industries. We partner with hospitals, health systems, physician groups, digital health companies, and organizations supporting the Defense Industrial Base (DIB) to protect mission-critical information, improve cybersecurity maturity, and meet compliance requirements. Clearwater combines deep healthcare cybersecurity expertise with technology-enabled services, including IRM|Pro software, managed security offerings, advisory services, assessments, and compliance programs. Our mission is to protect patients and critical infrastructure by maturing our clients' security posture and enabling long-term resilience. POSITION SUMMARY The Vice President of Account Management will design, build, and lead Clearwater's Account Management and Retention function, operating horizontally across all verticals (IDN, PPMG, HCIT/Digital Health, and DIB). This leader is responsible for the end-to-end client lifecycle post-sale, including renewal strategy, expansion strategy, account health, forecasting discipline, and AM/ISR development. This role is both strategic and hands-on, balancing playbook creation with daily coaching, meeting participation, forecasting rigor, and cross-functional alignment with Delivery, Marketing, Product, and Sales Operations. The VP will bring a proven, scalable playbook for managing complex, multi-stakeholder accounts in a consulting and cybersecurity environment, with a strong track record of delivering high renewal rates and consistent expansion growth. This leader will drive Clearwater's shift toward a more predictive, disciplined, and proactive account management function, and one that ensures retention, increases client lifetime value, and improves client experience across the board. SPECIFIC JOB RESPONSIBILITIES Account Management Strategy & Leadership Build and execute a scalable Account Management and Renewal playbook covering onboarding, account planning, renewal management, forecasting, expansion strategy, and escalation paths. Establish unified AM standards across all verticals while allowing for appropriate vertical-specific adaptations. Define and implement a single, consistent renewal process including early risk identification, templates, and escalation mechanisms. Lead weekly AM-only team meetings, best-practice reviews, and structured 1:1 coaching. Co-own AM hiring decisions with vertical VPs; lead onboarding program. Develop structured career pathways for AMs and ISRs. Retention, Expansion & Financial Performance Own renewal and retention targets across all verticals. Build and manage an accurate time-to-renewal forecast process, ensuring strong forecast discipline and early visibility into renewal risks. Develop expansion playbooks in collaboration with sales and delivery; establish clear cross-sell and upsell paths tied to client maturity and solution needs. Drive improvements in expansion bookings, and client lifetime value. Build a measurable account health scoring model that incorporates usage, engagement, delivery feedback, risk indicators, and value milestones. Execution, Coaching & Operational Excellence Provide hands-on coaching to Account Managers and ISRs, including call shadowing, renewal strategy reviews, and joint preparation for client meetings. Support AMs as executive presence on strategic client conversations. Ensure strong documentation, CRM hygiene, and process compliance across all Ams. Partner closely with Sales Ops to develop dashboards, KPI tracking, and executive-level reporting. Elevate Clearwater's account planning discipline: annual plans, quarterly updates, and alignment with AEs and Delivery. Cross-Functional Collaboration Work deeply with Consulting leadership to align on client goals, address service quality issues, and manage escalations. Partner with Product leadership to provide client insights and improve roadmap communication to existing customers. Collaborate with the Director, SDR to drive outbound expansion efforts and ensure alignment between growth and retention processes. Analytics, Reporting & Continuous Improvement Own reporting and strategic insights on renewal performance, expansion trends, client health, risk indicators, and forecast accuracy. Drive continuous improvement through analysis of renewal outcomes, expansion conversion, AM productivity, and client feedback. Build and refine AM performance scorecards and KPIs. Requirements EXPERIENCE REQUIRED • 10-15+ years in Account Management, Client Success, or Renewal leadership roles. • Proven success leading retention and expansion motions in healthcare or cybersecurity services (strong preference). • Experience managing AM and ISR teams of at least 8-10 people, with demonstrated success scaling to larger teams. • Deep experience designing and implementing renewal processes, escalation paths, account planning frameworks, and retention analytics. • Strong background working with complex enterprise accounts and multi-stakeholder environments. • Experience collaborating cross-functionally with Consulting, Product, and Sales Ops. • Demonstrated success improving renewal rates, forecast accuracy, and expansion performance. QUALIFICATIONS, SKILLS, & KNOWLEDGE • Bachelor's degree preferred. • Strong leadership presence with the ability to influence across a matrixed organization. • Exceptional ability to coach, mentor, and develop talent, especially mid-level AMs. • Strong operational and analytical skills with expertise in forecasting, reporting, and retention analytics. • Ability to translate cybersecurity, risk, and compliance concepts into business-value conversations. • Comfortable serving as an executive presence on strategic client calls while allowing AMs to lead. • Experience with Salesforce, account planning tools, and AM workflow tooling. • Ability to thrive in a structured, enterprise environment that is also fast-moving and growth-oriented. Ability to embrace Clearwater's CLEAR core values (Commitment to Client Success, Lead with Accountability, Integrity & Collaboration, Excellence in All That We Do, Advance Colleague Success, Respect & Transparency) and culture.? WHY JOIN CLEARWATER • Lead a critical function responsible for protecting and expanding Clearwater's client relationships. • Opportunity to architect the company's long-term retention and expansion engine. • Work across healthcare, digital health, and defense sectors to drive meaningful client outcomes. • Strong executive support and clear strategic mandate. • Ability to build, scale, and shape a next-generation Account Management organization. Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays, and paid sick time. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including applicable candidate experience, skills, education and other factors permitted by law. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of colleagues in the role. All colleagues may be required to perform duties outside of their normal responsibilities from time to time, as needed. Clearwater is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Clearwater/Redspin's Recruiting team if you need any assistance completing any forms or to otherwise participating in the application process. Mental/Physical Requirements: Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires the ability to use a personal computer for extended periods of time. The base salary range for this role is $____225,000_______ to $____250,000_______. Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays, and paid sick time. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including applicable candidate experience, skills, education and other factors permitted by law. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of colleagues in the role. All colleagues may be required to perform duties outside of their normal responsibilities from time to time, as needed. Clearwater is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Clearwater/Redspin's Recruiting team if you need any assistance completing any forms or to otherwise participating in the application process. Mental/Physical Requirements: Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires the ability to use a personal computer for extended periods of time.

Engaging with prospects to qualify leads and set up sales meetings, utilizing multiple outreach channels, and collaborating with sales teams. | Bachelor's degree with strong communication skills, ability to work independently, and experience or interest in cybersecurity or healthcare services is a plus. | Description COMPANY OVERVIEW Clearwater is a leading provider of cybersecurity, risk management, and compliance services for healthcare and other regulated industries. We partner with hospitals, health systems, physician groups, digital health companies, and organizations supporting the Defense Industrial Base (DIB) to protect mission-critical information, improve cybersecurity maturity, and meet compliance requirements. Clearwater combines deep healthcare cybersecurity expertise with technology-enabled services, including IRM|Pro® software, managed security offerings, advisory services, assessments, and compliance programs. Our mission is to protect patients and critical infrastructure by maturing our clients’ security posture and enabling long-term resilience. POSITION SUMMARY You are the first touchpoint in the sales cycle, representing the Clearwater brand in responding to inquiries that flow through marketing channels and reaching out to prospective clients who fit our target profile. Your day-to-day as a Business Development Representative typically includes: Researching and creating targeted lists of people (prospects) who could benefit from Clearwater managed services, consulting services, and software offerings Developing curated, targeted prospect lists Reaching out to prospects to identify needs and pain points Guide qualified prospects onto the next stage of the sales process by booking a discovery conversation between the prospect and the Clearwater Sales team Continuously improve sales development skills and learn the different career paths to create a lucrative future in cybersecurity sales SPECIFIC JOB RESPONSIBILITIES Provide professional outreach to contacts that fit our ideal customer profile and create warm engagement for Sales meetings. Utilize Salesforce.com, Salesloft, ZoomInfo, LinkedIn connections/messages, cold calling, and email to enhance optimal engagement and intro to Clearwater’s portfolio of services Identify the prospect's needs and nurture with messaging of the appropriate Clearwater service Build long-term trusting relationships with prospects to qualify leads as sales opportunities Proactively manage multiple target markets with informed updates from our thought leadership content with an end goal of setting up a qualified prospects and appropriate sales teams Collaborate with Sales for regional events and sponsored conferences to obtain onsite meetings with targeted executive attendance. Execution of activities and meeting goals with marketing to achieve the department's new book sales objectives. Generate qualified leads through execution of high-volume outbound prospecting, including 100+ emails per day, and call follow-ups triggered by opens or clicks, to build and manage lead development pipeline across all markets Prospect into multiple organizations via cold-calling, networking, and e-mail/e-marketing. Qualify all sales leads based upon specific lead qualification criteria Schedule introductions/ meetings for Account Executives and ensure timely follow up. Maintain Salesforce records by continuously logging prospecting activities, adding new contacts, and updating account information with useful account intelligence. Requirements EXPERIENCE REQUIRED 0-2 years of working experience in a Sales Development Representative/Business Development Representative role; candidates with prior experience should demonstrate a strong track record of achieving KPIs Prior experience in cybersecurity and/or healthcare services/technology is a plus Working in an organization that sells more than one service to multiple target markets is a plus QUALIFICATIONS, SKILLS & KNOWLEDGE Bachelor’s degree Strong communication skills via phone and email; ability to converse with and influence a variety of organizations and decision makers Proven creative problem-solving approach and strong analytical skills Work collaboratively in a team-based environment and execute upon interdepartmental strategy. Organize and implement a multi-channel prospecting approach, maximizing your outreach efforts by developing and utilizing sequences in SalesLoft Self-Motivated and able to work independently Be able to adapt processes to enhance the identification of strategic accounts and prospects making the most of the tools available (Salesforce, ZoomInfo, Linkedin Sales Nav, Pitchbook, Hubspot, and SalesLoft) Develop a strong relationship with account executives to develop a deep understanding of Clearwater’s value proposition and products to effectively communicate their benefits to prospects Demonstrated drive and resilience; motivated by success, thrive in a target-driven, and consistently looks for ways to improve. A quick learner who takes ownership of their development and proactively seeks out challenges and feedback. Ability to embrace Clearwater’s CLEAR core values (Commitment to Client Success, Lead with Accountability, Integrity & Collaboration, Excellence in All That We Do, Advance Colleague Success, Respect & Transparency) and culture. The base salary range for this role is $_$50,000_. Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays, and paid sick time. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including applicable candidate experience, skills, education and other factors permitted by law. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of colleagues in the role. All colleagues may be required to perform duties outside of their normal responsibilities from time to time, as needed. Clearwater is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Clearwater/Redspin’s Recruiting team if you need any assistance completing any forms or to otherwise participating in the application process. Mental/Physical Requirements: Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires the ability to use a personal computer for extended periods of time.

Monitor and triage cybersecurity events, respond to security incidents, manage firewall changes, and provide remote support within a 24x7 SOC environment. | 1-2 years cybersecurity or IT security experience, familiarity with SOC environments and SIEM platforms, technical troubleshooting skills, and relevant certifications like Security+. | Description Clearwater is the leading provider of cybersecurity, risk management, and HIPAA compliance software, consulting, and managed services for the healthcare industry. Our solutions enable organizations to avoid preventable breaches, protect patients and their data, meet regulatory requirements, and optimize cybersecurity investments. More than 400 healthcare organizations, including 70 of the nation's largest health systems and a large universe of physician groups and digital health companies, trust Clearwater to meet their cybersecurity and compliance needs POSITION SUMMARY SOC Analyst supports a 24x7x365 Security Operations Center and monitors security tools, assesses threats, and the risks involving client infrastructure. This position provides first tier response to security incidents for managed security services customers. The SOC 1 Analyst also provides firewall change management and change control services. The role follows standard operating procedures for detecting, classifying, and reporting incidents under the supervision of the SOC Manager and in partnership with SOC 2 Analysts. This position requires shift work outside of normal business hours (8 am - 5 pm) including nights and weekends. A SOC 1 Analyst will have the ability to utilize commercial and Opensource tools to quickly analyze, detect, and respond to cybersecurity incidents. Candidates must have the ability to learn new concepts and development methodologies quickly and can interact with other teams on time sensitive incidents. SPECIFIC JOB RESPONSIBILITIES • Works with other SOC team members to monitor and triage cybersecurity events. • Analyze security threats for managed services client networks and endpoints • Incident handling and proper escalation internally and with clients. • Document security incident use cases, update SOC run book • Process incident communications including initial reporting, follow-ups, requests for information and resolution activity. • Process change requests for managed ?rewall / uni?ed threat management (UTM) customers. • Provide remote support to customers for incident response • Install / Configure Security Tools • Monitor health of security sensors/endpoints • Work with clients to verify asset inventory • Perform other duties within the scope of the role as assigned. Requirements EXPERIENCE REQUIRED • Demonstrated interest in cybersecurity and/or IT security through coursework, labs, certifications, or self-study • Experience with basic computer, networking, and security concepts • Experience in troubleshooting in a technical environment • Additional experience preferred and desired: • 1-2 years of experience in cybersecurity and/or IT security • experience in SOC environment, including security engineering and monitoring experience • Exposure to SEIM platforms and analyzing security logs • Technical troubleshooting experience in IT or security support • Phone and remote support experience, knowledge and resolution ability QUALIFICATIONS, SKILLS, & KNOWLEDGE PREFERRED • BA/BS degree in a technical or engineering discipline • Security+, GCIA, CISSP, or similar certifications • Active security clearance is a plus • Software and hardware knowledge of computing, storage, networking, and peripheral devices. • Ability to learn new technologies and follow documented processes • Strong communication skills and analytical/problem-solving mindset • Pro?ciency with case management and ticketing systems Excellent analytical and problem-solving skills • Strong understanding of layer 2/3 networking and associated protocols • Ability to embrace Clearwater's CLEAR core values (Commitment to Customer Success, Lead with Accountability, Integrity & Collaboration, Excellence in All That We Do, Advance Colleague Success, Respect & Transparency) and culture.?? The base salary range for this role is $______60,000_____ to $___70,000_____. Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays, and paid sick time. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including applicable candidate experience, skills, education and other factors permitted by law. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of colleagues in the role. All colleagues may be required to perform duties outside of their normal responsibilities from time to time, as needed. Clearwater is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Clearwater/Redspin's Recruiting team if you need any assistance completing any forms or to otherwise participating in the application process. Mental/Physical Requirements: Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires the ability to use a personal computer for extended periods of time.