Clear Capital | CubiCasa

The Customer Support Specialist will foster positive customer relationships through daily interactions and respond to high-priority voice and email requests. They will also provide status updates on orders and facilitate order completion while working with other departments to ensure customer needs are met. | Candidates should possess excellent verbal and written communication skills and be proficient in MS Excel. Prior customer service experience and the ability to work in a team are also important, along with a self-motivated problem-solving attitude. | The Customer Support Specialist will handle day-to-day special requests for all Clear Capital valuation products while building relationships with our valued customers. Our goal at Clear Capital is to consistently go beyond what is expected, working diligently to make our customers’ lives easier by making their businesses run smoother. Every time we have contact with customers, we have opportunities to improve their work day. Even if the customer has an issue to resolve, an Account Specialist’s prompt and sincere response can make the customer’s day better. \n What You Will Work On Foster positive customer relationships through day to day interaction Respond to high priority voice and email requests Provide status updates on orders Customer implementation support Correct products that are returned by customers Facilitate order completion Work with other departments to help process workflow and ensure customer needs are met Who We Are Looking For Excellent verbal and written communication skills Proficient in MS Excel skills and capable of manipulating large spreadsheets of data Demonstrated strong work ethic Demonstrated ability to identify patterns and trends and proactively implement changes as needed. Demonstrated ability to work in a team to handle day-to-day volume as well as spikes in volume Self-motivated problem solver who is comfortable in a fast-paced environment and can take ownership of tasks and assigned projects Quality Assurance experience is a plus Prior customer service experience is a plus Experience working on the Commercial and/or Quality Assurance teams is a plus Ability to work overtime (OT) when needed What You Can Expect Compensation: The base salary for this position ranges from $20.00 to $28.00 hourly, depending on your location, experience, and qualifications. Additional compensation offerings include a company profit-sharing bonus program, communication stipends, and referral bonuses. Inclusive benefits package offering: Comprehensive medical, dental, and company paid vision insurance, 401(k) retirement plan with employer match, voluntary life and AD&D insurance options, voluntary supplemental insurances for accident, critical illness, and legal services, paid time off (PTO) and paid holidays, employee assistance and wellness programs, company paid short term disability coverage, company contributions to health saving funds (with participation in the high deductible health plan. We offer company-paid access to Galileo for virtual primary care and Rula for virtual mental health resources. Through our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team. Career and skill development resources to help advance your career and personal growth. A mission-driven environment where your work makes a measurable impact on the real estate industry. What We Value Wherever it Leads, Whatever it Takes® - No matter how remote, complex, or unexpected. Our commitment never wavers. Hire NICE people - Skills can be taught but character shines through. We seek those who bring integrity, kindness, and grit. Lift others up - We lead with empathy and strive to improve the lives of those around us. Sweat the details - Excellence lives in the little things. Getting it just so is how we make a big impact. Raise the bar - We don’t settle for industry standards, we redefine them. \n About Us Clear Capital is a national real estate analytics, data solutions and valuation technology company with a simple purpose: to build confidence in real estate decisions to strengthen communities and improve lives. Our goal is to provide customers with a complete understanding of nearly every U.S. property through our AI-driven analytics, data solutions, valuation services and automated appraisal review platforms. Our commitment to excellence - wherever it leads, whatever it takes® - is embodied by our team members across our brands and has remained steadfast in this pursuit since our first order in 2001. Clear Capital is an equal-opportunity employer. To all recruitment agencies: Clear Capital does not accept agency resumes. Please do not forward resumes to our jobs alias, Clear Capital employees, or any other company location. Clear Capital is not responsible for any fees related to unsolicited resumes.

Manage customer success initiatives, develop account strategies, facilitate onboarding and training, and build strong partnerships to increase product adoption. | Experience in customer relationship management, partnership development, proactive account management, and excellent communication skills. | The Manager of Customer Success- MLS Partnerships is the owner of all things customer success and sentiment. You will develop customer account strategies that build strong relationships and result in CubiCasa product adoption, explaining its growth potential and overall market share. You are responsible for disseminating the vision of customer success and opportunity across internal and external stakeholders, ensuring strategy aligns with the vision of success, and enforcing accountability to that success. You will maintain a pulse on customer sentiment, maintain proactive account management routines, and mitigate customer churn however possible. Currently, we are welcoming applications from candidates residing in the following states: Florida, Alabama, California, Michigan, Minnesota, Nevada, Illinois, North Carolina, Washington, Missouri, Virginia and Mississippi \n What You Will Do Manage day-to-day responsibilities, growth, and overall success of CubiCasa’s MLS, Real Estate Brokerage, and real estate-affiliated promotional partnership programs. Successfully schedule & facilitate all new promotional partnership onboardings, create kickoff deck presentation, partnership support documents, provide support training for MLS staff, schedule launch & post-launch touchpoints, ensuring a successful product launch and overall user adoption. Creative support for monthly customer marketing content and promotional material(for newsletters, social media, banner ads) Hosting both live and recorded training webinars via Zoom(Primary) of Google Meet for promotional partnerships. Zoom & product training, Host monthly or quarterly customer performance calls from key partnerships, identifying performance trends & or areas of improvement. Build customer trust through transparency, increased proactive engagement & visibility. Strong, energetic, and most importantly, confident approach to demonstrating your knowledge & understanding of Cubicasa's products and their value proposition for different customer use cases, and the ability to leverage that knowledge to influence adoption & strategy change Partner with CubiCasa & our customers marketing teams to create new promotional content and go-to-market strategies. Creativity is encouraged! Manage promotional partnership account questions and or escalations as the main POC for MLS & strategic promotional partnership leaders. Create new strategic partnership activities with promotional partners, sharing creative ideas & thinking outside the box on a different approach to increase overall floor plan adoption & scan volume. Sharing ideas, opportunities, product feedback, and enhancement requests in the relevant Slack channels, creating organizational visibility(In addition to key partnership updates) Create and communicate monthly customer performance reporting, use it to track partnership growth, new product usage, and revenue trends to highlight & drive customer conversations Understand revenue growth by identifying key drivers & proactively managing strategies to retain that growth, or win back revenue in conjunction with sales or marketing activities, and track when possible, and suggest new strategic approaches to grow adoption when they’re not performing to expectation. The ability to escalate underperforming partnerships internally, offering suggestions or action plans to improve partner performance, or suggesting strategic marketing shifts to challenge the norm. Who We are Looking For Self-starters who will attack an opportunity without having to be told Demonstrated ability to perform duties outlined above Customer relationship management experience required Willingness to travel as needed to build relationships Strong project management skills and organization Enthusiastic, clear, and effective communication style Effective relationship building with internal partners and customers Creatively clear roadblocks Ability to fiercely prioritize What You Can Expect Compensation: The base salary for this position ranges from $69,000 - $92,400, depending on your location, experience, and qualifications. Inclusive benefits package offerings 401k plans and customizable benefits including dental, vision, medical, etc. for you and your dependents. An innovative culture that understands the importance of quality of work over quantity. Company supported and employee-driven ambassador groups that promote diversity, working on a hybrid schedule and philanthropy. Learning and development programs to help advance your career and personal growth. What We Value Lead with Collaboration! – Great ideas come from open discussion and teamwork. Excellence in Simplicity! – Empowering real estate pros with fast, easy floor plans. Relentless Growth! – Scaling innovation with over 1.2 million floor plans and 35,000+ partners. Customers First, Always! – Listening, evolving, and delivering top-tier support. \n CubiCasa is developing the most scalable way to acquire property interior data. How do we do it? We help real estate photographers and realtors to capture floor plans of properties with our easy-to-use mobile app. Since 2015, we have delivered more than 3,000,000 floor plans to thousands of companies.

Generate leads, manage sales pipelines, conduct product demos, negotiate contracts, and maintain strategic client relationships to meet sales goals. | 3+ years sales experience preferably in real estate technology or software sales, ability to manage multi-stakeholder sales cycles, strong interpersonal and communication skills, and startup environment adaptability. | CubiCasa is looking for a positive and energetic Strategic Sales Manager to join our sales team to be responsible for generating leads and personally meeting sales goals specific to onboarding new customers to use our real estate prop technology. Duties will include sales presentations and product demonstrations, as well as selling products and negotiating contracts with potential clients. We are in a high growth state, so this is a fast-paced sales role that will be a fit for passionate and seasoned sales professionals. In order to be successful in this role, you will need to have a strong background in real estate and real estate technology. A deep understanding of the sales process and dynamics, and superb interpersonal skills at the executive level. Previous experience in a sales role is required. Currently, we are welcoming applications from candidates residing in the following states: Florida, Alabama, California, Michigan, Minnesota, Nevada, Illinois, North Carolina, Washington and Missouri, Virginia, Mississippi \n What You Will Do Identify, create, develop and manage opportunities in the sales pipelines and sales management platform to achieve sales targets and goals. Identify emerging markets to find new sales opportunities; Define and execute territory sales plans. Research relevant sales targets (verticals, customer segments, etc.) and gather key lead information. Operate as a trusted advisor to customers or potential customers; develop and maintain strategic working relationships with senior leadership, including those at the executive level. Utilize long term vision, strategy and roadmaps to generate and maintain a constant pipeline. Develop the closing plan and strategy for accounts with key influencers within the account; lead negotiation and contracting process to ensure deal is closed on time, as forecasted. Comprehensive understanding of best practices and market trends to proactively educate and influence key executives on future business and technical needs; pursue opportunities for company expansion and integration. Utilize our CRM/performance management tools to ensure accurate forecasts and develop plans to meet/exceed monthly metrics. Assist in determining pricing schedules for quotes, promotions, and negotiations. Preparing weekly and monthly reports, reporting those statistics in team meetings. Giving sales presentations to a range of prospective clients. Coordinating sales efforts with marketing programs. Determine new ways to make products appealing by observing the environment and current trends. Create & execute outbound prospecting campaigns Visiting existing clients and potential clients to evaluate needs or promote products and services. Representing the company and generating leads by speaking to our product capabilities at trade exhibitions and conferences. Become an expert in our product offerings and serve as a go-to source for clients who want more information concerning our products. This may consist of answering client questions about credit terms, products, prices, and availability. Who You Are Minimum 3+ total years of relevant sales experience, preferably in real estate technology or software sales roles. Experience should include owning a multi-stakeholder sales cycle and working in partnership with senior level stakeholders. High comfort level within a startup environment, including an innate sense of urgency, agility, flexibility and an expectation of ambiguity Proven success closing large, complex sales or strategic partnerships in a startup environment Experience selling SaaS products is encouraged A commitment to excellent customer service. Excellent communication and listening skills. ability to manage and execute all phases of the sales processes, with diligent follow up while strategically leveraging necessary support, needed for success Superb interpersonal skills, including the ability to quickly build rapport with customers. Able to work comfortably in a fast paced environment. What You Can Expect Compensation: The base salary for this position ranges from $67,000-$96,000, depending on your location, experience, and qualifications. Inclusive benefits package offerings 401k plans and customizable benefits including dental, vision, medical, etc. for you and your dependents. An innovative culture that understands the importance of quality of work over quantity. Company supported and employee-driven ambassador groups that promote diversity, working on a hybrid schedule and philanthropy. Learning and development programs to help advance your career and personal growth. What We Value Lead with Collaboration! – Great ideas come from open discussion and teamwork. Excellence in Simplicity! – Empowering real estate pros with fast, easy floor plans. Relentless Growth! – Scaling innovation with over 1.2 million floor plans and 35,000+ partners. Customers First, Always! – Listening, evolving, and delivering top-tier support. \n CubiCasa is developing the most scalable way to acquire property interior data. How do we do it? We help real estate photographers and realtors to capture floor plans of properties with our easy-to-use mobile app. Since 2015, we have delivered more than 3,000,000 floor plans to thousands of companies.