Claroty

Manage global order management team and oversee order-to-cash processes ensuring compliance and operational efficiency. | 5+ years in order management or related SaaS operations with 2+ years people management and strong SaaS business model knowledge. | Description We’re growing and looking to hire a Manager, Global Order Management who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. Claroty is a global leader in protecting cyber-physical systems (CPS), dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity. About The Role As Claroty scales globally, the Manager, Global Order Management is a pivotal role at the intersection of Finance and Go-to-Market — ensuring every deal closes cleanly and every dollar is booked accurately. You will serve as the operational owner of commercial governance, deal booking, contract lifecycle management, and order-to-cash execution across all regions. Reporting into Finance, you will manage a small team of Order Management professionals while remaining actively involved in complex deal reviews, process improvements, and cross-functional initiatives. This role is fully remote, but eligibility is restricted to candidates currently residing in the US Eastern Time Zone. Candidates living in Central, Mountain, or Pacific time zones will not be considered at this time. Responsibilities As a Manager, Global Order Management, your impact will be: • Manage, mentor, and develop a global Order Management team. • Own the global post-signature order management process and ensure timely and accurate booking of customer contracts. • Serve as the primary escalation point for complex deal structures and booking exceptions. • Review and approve high-value and non-standard transactions. • Ensure compliance with booking policies and ASC 606 revenue recognition requirements. • Partner with Sales, Finance, Legal, Business Application, Operations, and other teams. • Drive process automation and scalability across the Quote-to-Cash lifecycle. • Lead Salesforce workflow optimization initiatives. • Support monthly and quarterly close activities. • Maintain audit-ready documentation and support SOX compliance efforts. • Own ARR tracking and deliver performance reporting to Finance leadership. • Lead continuous improvement initiatives to drive operational efficiency and stronger controls. Requirements What you need to succeed in this role: • 5+ years of experience in Order Management, Deal Desk, Revenue Operations, Sales Operations, or Quote-to-Cash functions within a SaaS or technology company. • 2+ years of people management experience. • Strong understanding of SaaS business models, ARR metrics, contract lifecycle management, and Order-to-Cash processes. • Working knowledge of ASC 606 revenue recognition principles. • Deep expertise with Salesforce, CPQ, Orders, and Approval workflows. • Experience supporting global sales organizations and complex deal structures. • Strong analytical, organizational, and stakeholder management skills. Preferred Qualifications • Experience in cybersecurity or enterprise software. • Familiarity with NetSuite ERP. • Knowledge of SOX compliance and internal controls. • Experience leading automation, transformation, or systems implementation projects. • Familiarity with AI tools for workflow automation, data analysis, or revenue operations intelligence. About Claroty Claroty empowers organizations to protect the mission-critical infrastructure that underpins modern life. The AI-powered Claroty Platform serves as the single source of operational truth, providing the deepest visibility and broadest protection across cyber-physical systems (CPS), leveraging five core solutions: asset inventory, exposure management, network protection, secure access, and threat detection. Claroty helps organizations operationalize CPS protection through a programmatic approach designed to reduce risk, maintain operational integrity, and meet compliance–whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City and has a presence in Europe, Asia-Pacific, and Latin America. To learn more, visit claroty.com . A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the world. The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors, named a Leader in The Forrester Wave™: IoT Security Solutions, Q3 2025, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 for multiple consecutive years. Expected compensation for the role is between $115,000 - $130,000. This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be determined by experience level, but those outside the salary band are welcome to apply. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases. 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Troubleshoot complex networking and system issues for enterprise customers and collaborate with R&D and Product teams to resolve high-impact cases. | 3+ years technical customer support experience with Linux administration and networking protocols, plus proficiency with Wireshark and SaaS product support. | We’re growing and looking to hire a Product Support Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity. About the Role: As a Product Support Engineer at Claroty, you will play a critical role in supporting enterprise customers who rely on our platform to protect their mission-critical environments. You will act as a trusted technical advisor, troubleshooting complex networking and system-related issues across SaaS and on-prem environments. This is a highly visible role that requires strong technical expertise, customer-facing experience, and the ability to navigate complex, high-impact cases independently. You will collaborate closely with R&D, Product, Customer Success, and Technical Account Managers to ensure customers achieve maximum value from the Claroty platform. Responsibilities As a Product Support Engineer, Your impact will be: Work independently to investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary Demonstrate critical thinking, strong communication skills, and the ability to develop strategic ongoing customer relationships Maintain excellent relationships with Claroty Enterprise Support customers, Technical Account Managers, Product Management, and local account teams Analyze and resolve complex high-end customer problems Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks Escalate support cases and priority issues to management as needed Identify and independently take on additional tasks Provide visibility of customer status through regular reporting and cadence calls Requirements What you need to succeed in this role: 3+ years of experience as a Technical Customer Support Engineer or similar customer-facing technical role Strong hands-on experience with networking concepts and troubleshooting Solid Linux system administration and troubleshooting experience Deep understanding of networking standards and protocols such as DNS, DHCP, TCP/IP, and HTTP Experience working with networking tools (e.g., Wireshark) Experience supporting SaaS-based products Strong analytical and problem-solving skills with the ability to manage complex technical scenarios Excellent interpersonal and communication skills, both written and verbal Highly motivated, customer-focused, and passionate about technology Team player with the ability to collaborate across multiple functions Advantages: Experience with databases and virtualization technologies OT (Operational Technology) background Cybersecurity experience About Claroty Claroty empowers organizations to protect the mission-critical infrastructure that underpins modern life. The AI-powered Claroty Platform serves as the single source of operational truth, providing the deepest visibility and broadest protection across cyber-physical systems (CPS), leveraging five core solutions: asset inventory, exposure management, network protection, secure access, and threat detection. Claroty helps organizations operationalize CPS protection through a programmatic approach designed to reduce risk, maintain operational integrity, and meet compliance–whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City and has a presence in Europe, Asia-Pacific, and Latin America. To learn more, visit claroty.com. The expected base salary range for this role is between $95,000 - $105,000, determined by objective criteria including skills, qualifications, and experience level. This range represents base salary only and does not include variable compensation components such as equity or bonuses. Details regarding the broader total rewards package will be shared prior to interviews. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL backgrounds, and special accommodations are available upon request in all selection phases. Follow us on social media: LinkedIn LinkedIn Life Page Facebook Instagram #LI-REMOTE