Claroty

Manage global order management team and oversee order-to-cash processes ensuring compliance and operational efficiency. | 5+ years in order management or related SaaS operations with 2+ years people management and strong SaaS business model knowledge. | Description We’re growing and looking to hire a Manager, Global Order Management who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. Claroty is a global leader in protecting cyber-physical systems (CPS), dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity. About The Role As Claroty scales globally, the Manager, Global Order Management is a pivotal role at the intersection of Finance and Go-to-Market — ensuring every deal closes cleanly and every dollar is booked accurately. You will serve as the operational owner of commercial governance, deal booking, contract lifecycle management, and order-to-cash execution across all regions. Reporting into Finance, you will manage a small team of Order Management professionals while remaining actively involved in complex deal reviews, process improvements, and cross-functional initiatives. This role is fully remote, but eligibility is restricted to candidates currently residing in the US Eastern Time Zone. Candidates living in Central, Mountain, or Pacific time zones will not be considered at this time. Responsibilities As a Manager, Global Order Management, your impact will be: • Manage, mentor, and develop a global Order Management team. • Own the global post-signature order management process and ensure timely and accurate booking of customer contracts. • Serve as the primary escalation point for complex deal structures and booking exceptions. • Review and approve high-value and non-standard transactions. • Ensure compliance with booking policies and ASC 606 revenue recognition requirements. • Partner with Sales, Finance, Legal, Business Application, Operations, and other teams. • Drive process automation and scalability across the Quote-to-Cash lifecycle. • Lead Salesforce workflow optimization initiatives. • Support monthly and quarterly close activities. • Maintain audit-ready documentation and support SOX compliance efforts. • Own ARR tracking and deliver performance reporting to Finance leadership. • Lead continuous improvement initiatives to drive operational efficiency and stronger controls. Requirements What you need to succeed in this role: • 5+ years of experience in Order Management, Deal Desk, Revenue Operations, Sales Operations, or Quote-to-Cash functions within a SaaS or technology company. • 2+ years of people management experience. • Strong understanding of SaaS business models, ARR metrics, contract lifecycle management, and Order-to-Cash processes. • Working knowledge of ASC 606 revenue recognition principles. • Deep expertise with Salesforce, CPQ, Orders, and Approval workflows. • Experience supporting global sales organizations and complex deal structures. • Strong analytical, organizational, and stakeholder management skills. Preferred Qualifications • Experience in cybersecurity or enterprise software. • Familiarity with NetSuite ERP. • Knowledge of SOX compliance and internal controls. • Experience leading automation, transformation, or systems implementation projects. • Familiarity with AI tools for workflow automation, data analysis, or revenue operations intelligence. About Claroty Claroty empowers organizations to protect the mission-critical infrastructure that underpins modern life. The AI-powered Claroty Platform serves as the single source of operational truth, providing the deepest visibility and broadest protection across cyber-physical systems (CPS), leveraging five core solutions: asset inventory, exposure management, network protection, secure access, and threat detection. Claroty helps organizations operationalize CPS protection through a programmatic approach designed to reduce risk, maintain operational integrity, and meet compliance–whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City and has a presence in Europe, Asia-Pacific, and Latin America. To learn more, visit claroty.com . A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the world. The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors, named a Leader in The Forrester Wave™: IoT Security Solutions, Q3 2025, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 for multiple consecutive years. Expected compensation for the role is between $115,000 - $130,000. This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be determined by experience level, but those outside the salary band are welcome to apply. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases. 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Troubleshoot complex networking and system issues for enterprise customers and collaborate with R&D and Product teams to resolve high-impact cases. | 3+ years technical customer support experience with Linux administration and networking protocols, plus proficiency with Wireshark and SaaS product support. | We’re growing and looking to hire a Product Support Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity. About the Role: As a Product Support Engineer at Claroty, you will play a critical role in supporting enterprise customers who rely on our platform to protect their mission-critical environments. You will act as a trusted technical advisor, troubleshooting complex networking and system-related issues across SaaS and on-prem environments. This is a highly visible role that requires strong technical expertise, customer-facing experience, and the ability to navigate complex, high-impact cases independently. You will collaborate closely with R&D, Product, Customer Success, and Technical Account Managers to ensure customers achieve maximum value from the Claroty platform. Responsibilities As a Product Support Engineer, Your impact will be: Work independently to investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary Demonstrate critical thinking, strong communication skills, and the ability to develop strategic ongoing customer relationships Maintain excellent relationships with Claroty Enterprise Support customers, Technical Account Managers, Product Management, and local account teams Analyze and resolve complex high-end customer problems Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks Escalate support cases and priority issues to management as needed Identify and independently take on additional tasks Provide visibility of customer status through regular reporting and cadence calls Requirements What you need to succeed in this role: 3+ years of experience as a Technical Customer Support Engineer or similar customer-facing technical role Strong hands-on experience with networking concepts and troubleshooting Solid Linux system administration and troubleshooting experience Deep understanding of networking standards and protocols such as DNS, DHCP, TCP/IP, and HTTP Experience working with networking tools (e.g., Wireshark) Experience supporting SaaS-based products Strong analytical and problem-solving skills with the ability to manage complex technical scenarios Excellent interpersonal and communication skills, both written and verbal Highly motivated, customer-focused, and passionate about technology Team player with the ability to collaborate across multiple functions Advantages: Experience with databases and virtualization technologies OT (Operational Technology) background Cybersecurity experience About Claroty Claroty empowers organizations to protect the mission-critical infrastructure that underpins modern life. The AI-powered Claroty Platform serves as the single source of operational truth, providing the deepest visibility and broadest protection across cyber-physical systems (CPS), leveraging five core solutions: asset inventory, exposure management, network protection, secure access, and threat detection. Claroty helps organizations operationalize CPS protection through a programmatic approach designed to reduce risk, maintain operational integrity, and meet compliance–whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City and has a presence in Europe, Asia-Pacific, and Latin America. To learn more, visit claroty.com. The expected base salary range for this role is between $95,000 - $105,000, determined by objective criteria including skills, qualifications, and experience level. This range represents base salary only and does not include variable compensation components such as equity or bonuses. Details regarding the broader total rewards package will be shared prior to interviews. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL backgrounds, and special accommodations are available upon request in all selection phases. Follow us on social media: LinkedIn LinkedIn Life Page Facebook Instagram #LI-REMOTE

Design and deliver tailored cybersecurity solutions and lead technical sales engagements for enterprise customers. | Requires 5+ years in sales engineering or solutions architecture in cybersecurity or related fields, deep knowledge of industrial protocols, and willingness to travel. | Description Solutions Engineer As a Solutions Engineer at Claroty, you will serve as a strategic technical advisor and trusted partner throughout the sales lifecycle. You will bridge business needs with deep technical expertise, supporting enterprise customers across industrial, healthcare, energy, and critical infrastructure sectors. In this high-impact, customer-facing role, you will collaborate closely with Sales, Product, Engineering, and Customer Success to design and deliver tailored cybersecurity solutions that protect complex OT/ICS environments. This role is ideal for a technically strong, business-savvy professional who thrives in dynamic environments and enjoys translating complex challenges into practical solutions. Ideal candidates will be located based in Texas and comfortable with up to 30% travel. Candidates in MST are preferred. As a Solutions Engineer, Your Impact Will Be • Lead technical discovery to uncover customer pain points in OT/ICS environments. Architect bespoke Claroty solutions that integrate with existing IT/security stacks (SIEM, Firewalls, Asset Management). • Plan and execute Proof of Concepts (PoCs). You will own the technical win by demonstrating ROI and platform value through live evaluations. • Deliver high-impact demonstrations to audiences ranging from engineers, architects, plant managers, CISOs, and executive stakeholders. • Own and contribute to technical responses for RFPs, RFIs, and security questionnaires, ensuring competitive positioning and technical accuracy. • Act as a feedback loop between the field and Engineering. Stay ahead of trends in industrial automation, Zero Trust, and threat landscapes. • Architect and propose scalable Claroty solutions that integrate seamlessly with existing IT and security infrastructure, including SIEM, firewalls, asset management platforms, virtualization systems, and cloud environments. • Represent Claroty at industry conferences, trade shows, and customer events. Lead webinars and contribute to technical content, strengthening Claroty’s reputation as a leader in OT cybersecurity. Responsibilities As a Solutions Engineer, your impact will be: • Technical Sales Expertise: Serve as the go-to technical resource for the sales team and prospective customers. • Customer Engagement: Understand customer challenges and pain points related to OT/ICS cybersecurity. Conduct detailed technical discovery to qualify opportunities and tailor solutions. • Product Demonstrations: Deliver compelling, customized product demonstrations and technical presentations to a wide range of audiences, from engineers to C-level executives. • Proof of Concepts (PoCs): Plan, manage, and execute successful Proof of Concepts (PoCs) and technical evaluations. Document and present PoC results, demonstrating the value and ROI of the Claroty platform. • Solution Design: Architect and propose Claroty solutions that meet the technical requirements and business objectives of customers, including integrations with existing IT and security infrastructure (e.g., SIEM, firewalls, and asset management systems). • RFP/RFI Management: Respond to technical sections of RFPs, RFIs, and other customer questionnaires. • Market Intelligence: Stay current with trends in industrial control systems, cybersecurity threats, and competitor technologies. Provide market and product feedback to the Claroty product and engineering teams. • Thought Leadership: Represent Claroty at industry conferences, trade shows, and other events. Conduct webinars and contribute to technical content creation. Requirements What do you need to succeed in this role?: • 5+ years in Sales Engineering, Solutions Architecture, or a similar customer-facing technical role, preferably within cybersecurity, industrial automation, networking, or enterprise SaaS • Expert-level L2–L4 troubleshooting. Mastery of traffic acquisition (SPAN/RSPAN, TAPs, virtual switching) and virtualization (VMware, Hyper-V). • Deep knowledge of industrial protocols (Modbus, CIP, DNP3, IEC 61850) and architect-level understanding of the Purdue Model. • Ability to translate "bits and bytes" into mission-level impact for non-technical stakeholders. • Proven ability to manage multiple PoCs and complex RFP timelines simultaneously. • Relevant certifications: CISSP, GICSP, or CCNA certifications are highly valued. • Willingness to travel 20-30% as needed About Claroty Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents. A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the world. The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors, named a Leader in The Forrester Wave™: IoT Security Solutions, Q3 2025, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 for multiple consecutive years. Expected compensation for the role is between $165,000 - $180,000. This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be determined by experience level, but those outside the salary band are welcome to apply. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases. 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Provide white-glove technical support and handle escalations for federal customers with occasional travel. | 3+ years technical support experience, strong networking and Linux skills, US citizenship with ability to obtain security clearance. | We’re growing and looking to hire a Designated Support Engineer supporting our federal customers. In this role you will be responsible for providing white-glove support leveraging your strong customer service and technical skills to drive resolution and customer satisfaction. You will take full ownership of the customer, including weekly calls and handling escalations. While this is a remote role, candidates need to me located in the Mid-Atlantic region. This role will require occasional travel to customer sites & team on-sites. Claroty’s Public Sector practice is rapidly expanding to secure the mission-critical systems that our society’s safety and stability depend on. We are looking for mission-driven professionals who want to join a high-growth team dedicated to protecting critical infrastructure and ensuring essential services remain resilient and uninterrupted. What do you need to succeed in this role? • 3+ years of experience in a technical support engineering role. • Strong networking knowledge and Linux system administration/troubleshooting. • Understanding of networking standards such as DNS, DHCP, TCP/IP, and HTTP. • Experience using networking tools (e.g., Wireshark, tcpdump). • Strong customer-focused mindset with a commitment to delivering excellent service and building trusted relationships. • Excellent interpersonal and communication skills. • Strong team player with a collaborative mindset. • US Citizen with ability to obtain security clearance Plus: • Experience with databases and virtualization • Operational Technology (OT) background • Security experience About Claroty Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – on-premise with Claroty Continuous Threat Detection (CTD) or in the cloud with Claroty xDome. Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City with U.S. Federal headquarters in Northern Virginia. To learn more, visit clarotygov.us. A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the world. The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors, named a Leader in The Forrester Wave™: IoT Security Solutions, Q3 2025, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 for multiple consecutive years. Expected compensation for the role is between $110,000 - $125,000 USD. This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be by experience level, but those outside the salary band are welcome to apply. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases. You’re more than welcome to follow us on social media: • LinkedIn • LinkedIn Life Page #LI-REMOTE

Provide technical sales expertise, deliver product demos, manage PoCs, design solutions, and engage customers in OT/ICS cybersecurity. | 3+ years in sales engineering or similar roles in cybersecurity or industrial automation, strong networking and cybersecurity knowledge, willingness to travel, and preferably a technical degree. | Description Solutions Engineer, Enterprise West The Solutions Engineer is a critical member of the sales team, serving as the primary technical expert throughout the sales cycle. You will partner with Sales Directors to drive the adoption of Claroty solutions by providing in-depth technical expertise, delivering compelling product demonstrations, and positioning solutions that address customer-specific challenges. The ideal candidate has a strong background in networking, cybersecurity, and industrial control systems (ICS), with a passion for helping customers secure their mission-critical environments. This position is open to candidates in IL, MN, or WI. About Claroty: Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents. A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 multiple consecutive years. Claroty has recently been named a Leader in the inaugural Gartner® Magic Quadrant™ for Cyber-Physical Systems (CPS) Protection Platforms. Responsibilities As a Solutions Engineer, your impact will be: • Technical Sales Expertise: Serve as the go-to technical resource for the sales team and prospective customers. • Customer Engagement: Understand customer challenges and pain points related to OT/ICS cybersecurity. Conduct detailed technical discovery to qualify opportunities and tailor solutions. • Product Demonstrations: Deliver compelling, customized product demonstrations and technical presentations to a wide range of audiences, from engineers to C-level executives. • Proof of Concepts (PoCs): Plan, manage, and execute successful Proof of Concepts (PoCs) and technical evaluations. Document and present PoC results, demonstrating the value and ROI of the Claroty platform. • Solution Design: Architect and propose Claroty solutions that meet the technical requirements and business objectives of customers, including integrations with existing IT and security infrastructure (e.g., SIEM, firewalls, and asset management systems). • RFP/RFI Management: Respond to technical sections of RFPs, RFIs, and other customer questionnaires. • Market Intelligence: Stay current with trends in industrial control systems, cybersecurity threats, and competitor technologies. Provide market and product feedback to the Claroty product and engineering teams. • Thought Leadership: Represent Claroty at industry conferences, trade shows, and other events. Conduct webinars and contribute to technical content creation. Requirements What do you need to succeed in this role?: • 3+ years of experience in a sales engineering, solutions architect, or similar customer-facing technical role, preferably in the cybersecurity, industrial automation, or networking space. • Willingness to travel: This position requires travel, which may include overnight stays. Expected travel is [10-20%], depending on business needs and territory. Technical Acumen: • Deep understanding of networking protocols (TCP/IP, UDP, etc.) and architectures. • Strong knowledge of cybersecurity principles and technologies (firewalls, IDS/IPS, SIEM, vulnerability management). • Experience with virtualization platforms (VMware, Hyper-V) and cloud environments (AWS, Azure) is a plus. Cybersecurity experience in one of the following domains: • Security and Risk Management • Asset Security • Security Architecture and Engineering • Communication and Network Security • Security Assessment and Testing Soft Skills: • Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences. • Strong problem-solving and analytical abilities. • Self-motivated, proactive, and able to work independently as well as part of a team. • Proven ability to manage multiple projects and priorities simultaneously. • Bachelor's degree in Computer Science, Engineering, or a related technical field is preferred. Nice to have: • Proficiency with industrial protocols (e.g., Modbus, IEC 61850, DNP3, Ethernet/IP, Profinet, etc.). • Familiarity with various industrial control systems (DCS, PLC, SCADA) and vendors (e.g., Siemens, Rockwell, Emerson, GE). • Relevant industry certifications (e.g., CISSP, GICSP, CCNA) are a strong plus Why Claroty? Our Culture and Benefits: • As a Great Place to Work® certified company, we take pride in the culture we’ve built together—one rooted in camaraderie, credibility, fairness, and respect. • Claroty is a people first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes, committed to fostering a diverse and inclusive space. • Stability, we demonstrate continued growth over the past few years, raised over 700M$ from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers. • We understand the importance of maintaining a healthy work-life balance, and encourage people to take the time they need to rest and prioritize their mental and physical health. We also provide a biannual “ClaroBreak”, a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones. • We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses. • We believe in transparency and openness. That’s why we regularly hold company all-hands, town hall meetings, and “Coffee with the CEO” sessions. We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be. • While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a diverse talent pool and enables our team members to work in a way that suits their individual preferences and circumstances. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases. Expected compensation for the role is between $165,000 - $190,000. This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be by experience level, but those outside the salary band are welcome to apply. While we believe competitive compensation is a critical aspect of your decision to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something amazing here, and we hope you are as excited about the future as we are. You’re more than welcome to follow us on social media: • LinkedIn • Facebook • Industry award • Latest news Gartner, Magic Quadrant for CPS Protection Platforms, Katell Thielemann, Wam Voster, Ruggero Contu, 12 February 2025. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. #LI-REMOTE

Manage and grow relationships with industrial enterprise customers, ensure customer success and satisfaction, communicate across teams, and support renewals and upsells. | 4+ years in customer success or technical account management in B2B, experience managing complex IT/OT customers, strong communication skills, self-starter, and ability to travel 25%. | Description Customer Success Manager - Industrial We are looking for a Customer Success Manager to own relationships with our high-impact Industrial enterprise customers. This role requires a self-starter who is driven to create value at scale and can align with executives while mastering technical details. The ideal candidate understands the complexities of IT and OT environments in the Industrial space and can translate that into measurable business outcomes. As a growing organization and becoming an OT Cyber Security leader, Customer Success is vital to our long-term strategy. This is a remote position in the Americas (EST/CST preferred). You should also embody our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. About Claroty: Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents. Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world’s largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60. Responsibilities As a Customer Success Manager, Your impact will be: Create and cultivate deep and meaningful relationships with our top customers and build their loyalty towards Claroty, from the onboarding stage, and throughout the customer journey. Get the customers' feedback and represent their voice within the organization to improve our products and address customers' business needs. Take accountability for the success of Claroty's customers, their satisfaction, and the value they get from our products by taking their perspective and business needs as a priority. Communicate effectively within the Customer Care team and across other departments such as Support, Marketing, and Product Management. Share responsibility with the sales team for renewals and upsells, identifying and supporting expansion opportunities. Enhance and deliver a value journey to the customer, enabling their adoption and optimizing their use of Claroty products. Communicate new product features and services to customers and provide feedback to the business. Requirements What do you need to succeed in this role? Proven track record of 4+ years of experience as a Customer Success Manager or/and Technical account manager in a successful and fast-growing B2B organization. Experience in managing large, complex customers at scale in IT/OT environments. Ability to effectively translate complex technical details into clear, non-technical business strategy for executive stakeholders. Customer-centric mindset, with the ability to identify key champions and potential areas of expansion. Self-learner and self-starter, able to become a product expert and customer advocate. Excellent communication and presentation skills, online and in-person. Highly organized with strong attention to details. Ability to travel (25%). Bilingual Spanish or Portuguese candidates are a plus. Why Claroty? Our Culture and Benefits: As a Great Place to Work® certified company, we take pride in the culture we’ve built together—one rooted in camaraderie, credibility, fairness, and respect. Claroty is a people first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes, committed to fostering a diverse and inclusive space. Stability, we demonstrate continued growth over the past few years, raised over 700M$ from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers. We understand the importance of maintaining a healthy work-life balance, and encourage people to take the time they need to rest and prioritize their mental and physical health. We also provide a biannual “ClaroBreak”, a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones. We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses. We believe in transparency and openness. That’s why we regularly hold company all-hands, town hall meetings, and “Coffee with the CEO” sessions. We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be. While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a diverse talent pool and enables our team members to work in a way that suits their individual preferences and circumstances. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases. Expected compensation for the role is between $125,000- $150,000 + commission. This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be by experience level, but those outside the salary band are welcome to apply. While we believe competitive compensation is a critical aspect of your decision to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something amazing here, and we hope you are as excited about the future as we are. #LI-REMOTE

Lead regional technical service teams, manage customer escalations and strategic accounts, align regional plans with global strategy, collaborate cross-functionally to enhance customer experience, and manage budgets and talent development. | 10+ years in technology or cybersecurity with 5+ years regional leadership, strong customer service expertise, technical understanding of cybersecurity, ability to manage complex initiatives, and a Bachelor's degree required. | Description We're growing and looking to hire a Senior Director of Technical Services for the Americas who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. About the Role: Claroty is seeking an experienced and driven Senior Director of Technical Services for the Americas to lead regional service operations, ensure outstanding customer experiences, and align with global initiatives. Reporting to the Global VP of Technical Services, this role plays a key part in delivering our mission of protecting cyber-physical systems by driving service excellence across North and South America. The ideal candidate is a hands-on leader with a deep understanding of customer service in the cybersecurity or technology sector, proven regional leadership experience, and a passion for driving results through collaboration, innovation, and a customer-centric approach. About Claroty: Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers' existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents. Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world's largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60. Responsibilities • Lead Technical service teams across the Americas, ensuring consistent, high-quality service delivery aligned with global standards and company objectives. • Serve as the regional executive point of contact for key customer escalations, strategic accounts, and executive-level engagements. • Translate global strategy into actionable regional plans, ensuring alignment with broader business priorities. • Collaborate closely with Sales, Product, Customer Success, Support, and other functions to enhance the overall customer journey. • Identify regional trends, customer needs, and feedback to inform continuous improvement efforts. • Foster a culture of inclusion, accountability, and excellence within the regional teams. • Support talent development, performance management, and succession planning across the region. • Effectively manage regional budgets, forecasts, and resource allocation. Requirements Industry Experience: • 10+ years of experience in the technology or cybersecurity space, including 5+ years in regional leadership roles overseeing customer-facing functions. • Strong familiarity with the customer lifecycle, post-sales delivery, and service excellence best practices. Leadership Experience: • Demonstrated success leading multi-country or regional teams, preferably across North and South America. • Proven ability to manage complex, cross-functional initiatives and influence across a matrixed organization. • Proven track record of building high-performance teams. Customer Service Expertise: • Hands-on experience managing customer service or success teams, technical support, or consulting functions. • Strong escalation management skills and the ability to build trusted relationships with enterprise customers. Technical Expertise: • Solid understanding of cybersecurity and industrial/OT security concepts. • Ability to partner with technical stakeholders internally and externally. • Operational technology experience will be highly valued but not essential. Education: • Bachelor's degree in a relevant field (Business, Technology, Engineering). • Advanced degree or industry certifications (e.g., MBA, CISSP, CISM) are a plus. Desired Skills and Attributes: • Strong leadership presence with excellent communication and interpersonal skills. • Customer-first mindset with a passion for solving problems and creating value. • Comfortable working in a fast-paced, remote-first environment. • Results-oriented with strong analytical and operational capabilities. • Bilingual Spanish/Portuguese a plus (due to LATAM coverage). • Experience working in a global company with regional autonomy. Why Claroty? Our Culture and Benefits: • As a Great Place to Work® certified company, we take pride in the culture we've built together-one rooted in camaraderie, credibility, fairness, and respect. • Claroty is a people first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes, committed to fostering a diverse and inclusive space. • Stability, we demonstrate continued growth over the past few years, raised over 700M$ from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers. • We understand the importance of maintaining a healthy work-life balance, and encourage people to take the time they need to rest and prioritize their mental and physical health. We also provide a biannual "ClaroBreak", a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones. • We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses. • We believe in transparency and openness. That's why we regularly hold company all-hands, town hall meetings, and "Coffee with the CEO" sessions. We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be. • While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a diverse talent pool and enables our team members to work in a way that suits their individual preferences and circumstances. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases. You're more than welcome to follow us on social media: LinkedIn Facebook Industry award Latest news Expected base salary of $250,000.00-280,000.00 + MBO. This is a good faith estimate but does not include equity, bonus, or other forms of compensation. Pay will be by experience level, but those outside the salary band are welcome to apply. While we believe competitive compensation is a critical aspect of your decision to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something amazing here, and we hope you are as excited about the future as we are. Please see our "Candidate Privacy Notice" here.

Lead and manage marketing projects end-to-end, coordinate cross-functional teams, optimize processes, manage timelines, and communicate status to stakeholders. | 3+ years project/program management experience, Scrum Master certification, experience with project management tools, strong organizational and communication skills. | Description We’re growing and looking to hire a Marketing Program Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. About Claroty: Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents. A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 multiple consecutive years. Responsibilities As a Marketing Program Manager you will: End-to end project management: Lead planning, execution, and delivery of a range of projects within the global marketing team. Cross-functional Orchestration: Drive the marketing workstreams within key cross-functional projects and programs ensuring smooth collaboration. Process Optimization: Champion and refine our project management process. Identifying bottlenecks and implementing solutions to improve team velocity, communication, and overall efficiency. Facilitate, Plan, and manage timelines:: Develop detailed plans, managing timelines and dependencies to ensure deadlines are met without sacrificing quality. Communication Hub: Maintain a clear, consistent, and proactive communication with all stakeholders. Providing regular status updates, potential risks, and managing expectations effectively. Requirements What do you need to succeed in this role? 3+ years experience in project management or program management. Certifications: Scrum Master (CSM), Professional Scrum Master (PSM), or similar. Experience in project management tools such as Monday.com, Asana, and others. Experience collaborating with a broad range of functions in the go-to-market organization a plus. Experience in B2B go-to-market focused projects / programs is a plus. Strong organizational and multi-tasking skills, with an ability to manage multiple projects in a fast paced environment. Ability to balance attention to detail with big picture priorities. Excellent communication and collaboration skills. Strong analytical skills a plus. Why Claroty? Our Culture and Benefits: Claroty is a people first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes, committed to fostering a diverse and inclusive space. Stability, we demonstrate continued growth over the past few years, raised over 700M$ from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers. We understand the importance of maintaining a healthy work-life balance, and encourage people to take the time they need to rest and prioritize their mental and physical health. We also provide a biannual “ClaroBreak”, a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones. We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses. We believe in transparency and openness. That’s why we regularly hold company all-hands, town hall meetings, and “Coffee with the CEO” sessions. We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be. While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a diverse talent pool and enables our team members to work in a way that suits their individual preferences and circumstances. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases. Expected compensation for the role is between $100,000 - $125,000. This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be by experience level, but those outside the salary band are welcome to apply. While we believe competitive compensation is a critical aspect of your decision to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something amazing here, and we hope you are as excited about the future as we are. You’re more than welcome to follow us on social media: LinkedIn Facebook Industry award Latest news

Lead the Customer Experience Strategy & Operations, transforming data into strategic insights and optimizing operational excellence. Partner with the Chief Customer Officer and CX leaders to drive annual plans and ensure executive-level visibility. | Candidates should have 5-7 years of experience in mid-senior operational roles, preferably in a fast-paced SaaS company. Strong analytical skills and experience with CRM systems are essential, along with the ability to manage multiple initiatives. | Description Claroty is looking for a highly driven, analytical, and strategic professional to lead our Customer Experience Strategy & Operations. This role serves as the right hand of the Chief Customer Officer and a key enabler for CX leadership. You will be responsible for transforming data into strategic insights, optimizing operational excellence across the CX organization, and ensuring executive-level visibility and impact. You’ll lead one direct report at first and serve as a business partner to CX VPs. *** This role follows a hybrid work model, requiring on-site presence at our New York office several days per week. *** About Claroty: Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market, comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents. A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 multiple consecutive years. Responsibilities As a Director of Customer Experience Strategy & Operations, your impact will be: Strategic Planning & Executive Enablement - Partner with the Chief Customer Officer and CX leaders to build and drive annual plans, quarterly business reviews, board materials, capacity planning, and strategic presentations. Operational Excellence - Drive the operational rhythm of the CX organization, including cadences, KPI tracking, initiatives execution, and interlocks with cross-functional teams. Process and Toolstack ownership - Lead cross-functional projects to implement and evolve systems, tools, and methodologies that support customer journey improvements and delivery at a global scale. Data Analysis & Customer Insights - Design, refine, and manage all CX metrics to provide actionable insights across the Customer Experience org - with focus on adoption, value realization, and risk mitigation. Requirements What do you need to succeed in this role? 3 years of experience in consulting (advantage to background in operational excellence) 5-7 years of experience in mid-senior operational roles, including hands-on business operations, in a fast-paced SaaS company, 500 employees and above (Cyber an advantage). Proven experience leading cross-org transformation projects, systems design, implementation, and business process improvements. Strong analytical mindset with deep proficiency in CRM systems (Salesforce preferred), Microsoft Office suite, and сomfortable using BI tools. Exceptional project management and multitasking skills, with the ability to prioritize and execute across multiple parallel initiatives. Experience in crafting executive presentations, strategic plans, and running QBRs or executive briefings. Ability to act as a strategic partner and trusted advisor to senior leadership. Strong technological understanding (e.g., cloud environments, upgrade cycles, technical adoption challenges). Outstanding verbal and written communication skills; fluent in navigating ambiguity and aligning diverse stakeholders. Comfortable with hands-on work and fast execution – roll up your sleeves when needed. Nice to Have: Experience supporting global CX or CS organizations. Familiarity with value realization methodologies and customer health frameworks. Previous experience in post-sales organizations (CS, Support, TAM, etc.) Why Claroty? Our Culture and Benefits: As a Great Place to Work® certified company, we take pride in the culture we’ve built together—one rooted in camaraderie, credibility, fairness, and respect. Claroty is a people-first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes, committed to fostering a diverse and inclusive space. Stability, we demonstrate continued growth over the past few years, raised over $700M from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers. We understand the importance of maintaining a healthy work-life balance, and encourage people to take the time they need to rest and prioritize their mental and physical health. We also provide a biannual “ClaroBreak”, a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones. We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses. We believe in transparency and openness. That’s why we regularly hold company all-hands, town hall meetings, and “Coffee with the CEO” sessions. We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be. While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a diverse talent pool and enables our team members to work in a way that suits their individual preferences and circumstances. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases. You’re more than welcome to follow us on social media: LinkedIn Facebook Industry award Latest news Expected compensation for the role is $200,000-230,000 base. This is a good-faith estimate, but does not include equity, bonus, or other forms of payment. Pay will be by experience level, but those outside the salary band are welcome to apply. While we believe competitive compensation is a critical aspect of your decision to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something amazing here, and we hope you are as excited about the future as we are. #LI-HYBRID