Claroty

You would design and maintain scalable SaaS services, ensure federal compliance, and investigate production defects by reproducing customer issues in staging. | The role requires US citizenship, at least five years in distributed backend systems, and proficiency in Python, Go, Linux infrastructure diagnostics, and cloud-native development. | We’re growing and looking to hire a Senior Software Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. About the Company: Claroty Public Sector LLC is rapidly expanding to secure the mission-critical systems that our society’s safety and stability depend on. We are looking for mission-driven professionals who want to join a high-growth team dedicated to protecting critical infrastructure and ensuring essential services remain resilient and uninterrupted. About the Role We are seeking a Senior Software Engineer to join our dedicated Public Sector R&D organization. In this role, you will bridge the gap between complex Federal customer environments and our core engineering teams. You will be embedded directly within our Cyber-Physical Systems (CPS) Platform team, dividing your focus between high-priority incident troubleshooting/replication and core feature development for our flagship SaaS platform. This role requires a strong developer who thrives on deep-dive root cause analysis (RCA), reverse engineering production issues in staging environments, and writing high-quality backend code in modern languages like Python and Go. Location: Remote (US-Based) | EST Preferred | Travel: Minimal (<10%) Responsibilities As a Senior Software Engineer, Your impact will be: Feature & Platform Development (60%) Backend and Frontend Engineering: Design, build, and maintain scalable services for the core SaaS CPS platform using Python, Go, React and other modern technologies. Backlog Execution: Contribute directly to core feature delivery, performance optimizations, and backend architecture within the CPS Platform roadmap. Federal Compliance: Ensure all platform code complies with FedRAMP, CMMC, and strict GovCloud operational boundaries. Incident Handling, Replication & RCA (40%) Root Cause Analysis (RCA): Investigate complex production defects, system regressions, and performance bottlenecks originating in FedRAMP/GovCloud environments. Staging Environment Replication: Re-create customer-reported issues within staging and sandbox environments to isolate bugs and validate fixes. Technical Collaboration: Produce detailed technical bug reports, telemetry diagnostics, and actionable findings to collaborate seamlessly with core R&D teams in Israel and the US. Requirements What you need to succeed in this role: US Citizenship Required (Mandatory for GovCloud access and Federal audit compliance). 5+ years of professional software engineering experience building and maintaining distributed backend systems. Strong Proficiency in Python and Go: Deep hands-on experience developing microservices, REST APIs, and event-driven backend components — Must. Modern Development Stack: Familiarity with modern programming languages, backend frameworks, and cloud-native design patterns. Linux & Infrastructure Diagnostics: Strong command of Linux environments (RHEL, Ubuntu, Amazon Linux), containerization (Docker, Kubernetes/EKS), CLI tools, log analysis, and system telemetry metrics — Must. AI-Assisted Development: Proficiency in utilizing AI development tools to accelerate development workflows, code generation, and problem-solving- Must. Troubleshooting Expertise: Proven ability to read, debug, and trace code written by other teams to identify root causes efficiently. Collaborative Mindset: Excellent technical communication skills with a proven track record of working asynchronously across global development teams. Preferred Qualifications Experience working on cyber-physical systems, IoT, OT security, or network instrumentation platforms. Hands-on experience with message brokers and distributed data streaming platforms (e.g., Apache Kafka). Experience with React or other modern frontend technologies. Prior experience working within AWS GovCloud, FedRAMP High/Moderate, or CMMC-compliant environments and security frameworks. Experience with database query execution and SQL. Familiarity with CI/CD automation tools (GitLab CI, Jenkins) and Infrastructure-as-Code (Terraform, Helm). About Claroty Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – on-premise with Claroty Continuous Threat Detection (CTD) or in the cloud with Claroty xDome for Government. Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables U.S. public sector agencies to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Claroty Public Sector LLC is headquartered in Arlington, Virginia. To learn more, visit clarotygov.us. Claroty is widely recognized as the industry leader in CPS protection, backed by the world’s largest investment firms and industrial automation vendors. The company has been named a Leader in 2026 Gartner® Magic Quadrant™ for CPS Protection Platforms two years in a row, a Customers’ Choice in the 2026 Gartner® Peer Insights™ Voice of the Customer for CPS Protection Platforms, and a Leader and a Customer Favorite in The Forrester Wave™: Operational Technology Security Solutions, Q3 2026. Claroty has also been named to the Forbes Cloud 100 and Deloitte Technology Fast 500 multiple consecutive years.. Expected compensation for the role is between $180,000 – $200,000. This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be determined by experience level, but those outside the salary band are welcome to apply. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases. 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Lead and scale regional customer experience teams to drive retention, satisfaction, and growth in cybersecurity OT/ICS environments. | 10+ years CX leadership in cybersecurity or enterprise software, 8+ years managing multi-layered technical/business teams, OT/ICS knowledge, CISSP/CISM, and experience driving GRR/NRR. | Description We're growing and looking to hire a RVP Customer Experience who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. About the Company: Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We're a fast-growing, award-winning team where innovation meets purpose-and we want you to help us define the future of cybersecurity. About the Role: The RVP Customer Experience - Americas will lead and scale the regional CX organization, overseeing Customer Success (CS) and Technical Account Management (TAM). This leader will manage a regional pod structure designed to unify these functions, ensuring a seamless, customer-centric lifecycle and superior outcomes across the Americas. Leading a large team, including two Directors - the RVP will drive adoption, retention, and growth. As a key member of the CX leadership team, you will partner cross-functionally with Sales, Product, Support, and Executive leadership to execute global strategies through localized regional excellence. Responsibilities As a RVP Customer Experience, your impact will be: Strategy & Leadership • Execute regional CX strategies that maximize retention, satisfaction, and long-term expansion. • Translate global objectives into high-impact regional execution plans and operational excellence. • Drive organizational planning, workforce development, and scaling initiatives to support growth. Execution & Alignment • Unify CS and TAM teams around shared business objectives and measurable customer value, through deep product fluency and OT security expertise. • Oversee the end-to-end lifecycle, from onboarding through renewal, as an executive sponsor for strategic accounts. • Partner with Sales to mitigate risk and drive expansion opportunities. • Executive Escalation Leadership: Act as the primary regional executive sponsor and escalation point for high-stakes customer friction, owning executive communication and crisis mitigation. Cross-Functional Orchestration: • Drive de-escalation by aligning internal teams - including Product, Engineering, Support, Sales, and Data - to unblock technical health issues, deployments, stabilize operations and protect revenue. • Collaborate with Product and Support to ensure the "voice of the customer" informs the product roadmap. Requirements What you need to succeed in this role: • 10+ years in CX leadership (CS, TAM, or Professional Services) within cybersecurity or enterprise software. • 8+ years managing managers and multi-layered, technical, and business-focused organizations. • Proven track record of scaling teams and driving GRR/NRR in high-growth environments. • In-depth knowledge of OT/ICS terminology and fundamental knowledge of critical infrastructure environments, and the Americas market (NAM/LATAM). • Technical background with cybersecurity products within the OT/ICS environments, as well as in-depth knowledge of networking and cybersecurity principles. • CISSP and/or CISM • Knowledge of the core cybersecurity frameworks and standards, specifically against SA/IEC 62443, NIST SP 800-82, and NERC CIP. Organizational Scope • Reports directly to the EVP Customer Experience. • Leads two Directors of Customer Experience. • Responsible for Customer Success and Technical Account Management performance across North America and Latin America. Success Measures • Key Metrics: Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and CSAT. • Execution: Successful Alignment with GTM teams in the Americas • Talent: High levels of team engagement and effective leadership development. • Delivery: Quality deployments, ongoing care, and maintenance. • Standards & Process: Adherence to and input against internal standards and processes. About Claroty Claroty empowers organizations to protect the mission-critical infrastructure that underpins modern life. The AI-powered Claroty Platform serves as the single source of operational truth, providing the deepest visibility and broadest protection across cyber-physical systems (CPS), leveraging five core solutions: asset inventory, exposure management, network protection, secure access, and threat detection. Claroty helps organizations operationalize CPS protection through a programmatic approach designed to reduce risk, maintain operational integrity, and meet compliance-whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City and has a presence in Europe, Asia-Pacific, and Latin America. To learn more, visit claroty.com. Claroty is widely recognized as the industry leader in CPS protection, backed by the world's largest investment firms and industrial automation vendors. The company has been named a Leader in 2026 Gartner® Magic Quadrant™ for CPS Protection Platforms two years in a row, a Customers' Choice in the 2026 Gartner® Peer Insights™ Voice of the Customer for CPS Protection Platforms, and a Leader and a Customer Favorite in The Forrester Wave™: Operational Technology Security Solutions, Q3 2026. Claroty has also been named to the Forbes Cloud 100 and Deloitte Technology Fast 500 multiple consecutive years. The expected base salary range for this role is between $250,000 - $285,000, determined by objective criteria including skills, qualifications, and experience level. This range represents base salary only and does not include variable compensation components such as equity or bonuses. Details regarding the broader total rewards package will be shared prior to interviews. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL backgrounds, and special accommodations are available upon request in all selection phases. Follow us on social media: • LinkedIn • LinkedIn Life Page • Facebook • Instagram #LI-REMOTE

Lead and scale regional customer experience organization overseeing customer success and technical account management to drive retention and growth. | 10+ years CX leadership in cybersecurity or enterprise software, managing multi-layered technical and business teams, with OT/ICS knowledge and relevant certifications. | Description We’re growing and looking to hire a RVP Customer Experience who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. About The Company Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity. About The Role The RVP Customer Experience – Americas will lead and scale the regional CX organization, overseeing Customer Success (CS) and Technical Account Management (TAM). This leader will manage a regional pod structure designed to unify these functions, ensuring a seamless, customer-centric lifecycle and superior outcomes across the Americas. Leading a large team, including two Directors - the RVP will drive adoption, retention, and growth. As a key member of the CX leadership team, you will partner cross-functionally with Sales, Product, Support, and Executive leadership to execute global strategies through localized regional excellence. Responsibilities As a RVP Customer Experience, your impact will be: Strategy & Leadership • Execute regional CX strategies that maximize retention, satisfaction, and long-term expansion. • Translate global objectives into high-impact regional execution plans and operational excellence. • Drive organizational planning, workforce development, and scaling initiatives to support growth. Execution & Alignment • Unify CS and TAM teams around shared business objectives and measurable customer value, through deep product fluency and OT security expertise. • Oversee the end-to-end lifecycle, from onboarding through renewal, as an executive sponsor for strategic accounts. • Partner with Sales to mitigate risk and drive expansion opportunities. • Executive Escalation Leadership: Act as the primary regional executive sponsor and escalation point for high-stakes customer friction, owning executive communication and crisis mitigation. Cross-Functional Orchestration • Drive de-escalation by aligning internal teams - including Product, Engineering, Support, Sales, and Data - to unblock technical health issues, deployments, stabilize operations and protect revenue. • Collaborate with Product and Support to ensure the "voice of the customer" informs the product roadmap. Requirements What you need to succeed in this role: • 10+ years in CX leadership (CS, TAM, or Professional Services) within cybersecurity or enterprise software. • 8+ years managing managers and multi-layered, technical, and business-focused organizations. • Proven track record of scaling teams and driving GRR/NRR in high-growth environments. • In-depth knowledge of OT/ICS terminology and fundamental knowledge of critical infrastructure environments, and the Americas market (NAM/LATAM). • Technical background with cybersecurity products within the OT/ICS environments, as well as in-depth knowledge of networking and cybersecurity principles. • CISSP and/or CISM • Knowledge of the core cybersecurity frameworks and standards, specifically against SA/IEC 62443, NIST SP 800-82, and NERC CIP. Organizational Scope • Reports directly to the EVP Customer Experience. • Leads two Directors of Customer Experience. • Responsible for Customer Success and Technical Account Management performance across North America and Latin America. Success Measures • Key Metrics: Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and CSAT. • Execution: Successful Alignment with GTM teams in the Americas • Talent: High levels of team engagement and effective leadership development. • Delivery: Quality deployments, ongoing care, and maintenance. • Standards & Process: Adherence to and input against internal standards and processes. About Claroty Claroty empowers organizations to protect the mission-critical infrastructure that underpins modern life. The AI-powered Claroty Platform serves as the single source of operational truth, providing the deepest visibility and broadest protection across cyber-physical systems (CPS), leveraging five core solutions: asset inventory, exposure management, network protection, secure access, and threat detection. Claroty helps organizations operationalize CPS protection through a programmatic approach designed to reduce risk, maintain operational integrity, and meet compliance–whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City and has a presence in Europe, Asia-Pacific, and Latin America. To learn more, visit claroty.com . Claroty is widely recognized as the industry leader in CPS protection, backed by the world’s largest investment firms and industrial automation vendors. The company has been named a Leader in 2026 Gartner® Magic Quadrant™ for CPS Protection Platforms two years in a row, a Customers’ Choice in the 2026 Gartner® Peer Insights™ Voice of the Customer for CPS Protection Platforms , and a Leader and a Customer Favorite in The Forrester Wave™: Operational Technology Security Solutions, Q3 2026 . Claroty has also been named to the Forbes Cloud 100 and Deloitte Technology Fast 500 multiple consecutive years. The expected base salary range for this role is between $250,000 - $285,000, determined by objective criteria including skills, qualifications, and experience level. This range represents base salary only and does not include variable compensation components such as equity or bonuses. Details regarding the broader total rewards package will be shared prior to interviews. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL backgrounds, and special accommodations are available upon request in all selection phases. Follow Us On Social Media • LinkedIn • LinkedIn Life Page • Facebook • Instagram