Clarivate

Supporting ITSM processes, analyzing service performance, and collaborating on process improvements within IT services. | Requires 2+ years in ITSM or related roles, familiarity with ITSM platforms like ServiceNow, and a relevant bachelor's degree, with preferred ITIL certification and experience in process documentation. | We are looking for a Business Process Consultant (ITSM) to join our IT Services team in Kansas City! This is a great opportunity for someone early in their IT Service Management career who wants to grow their skills in service quality, governance, and continuous improvement. In this role, you'll support ITSM processes, assist with service performance analysis, and partner with teams to help improve overall service reliability and customer experience. About You — Experience, Education, Skills, And Accomplishments • 2+ years of experience in IT Service Management, IT operations, business process analysis, or related roles. • Familiarity with ITSM processes such as Incident, Problem, or Change Management. • 2+ years of experience supporting or using ServiceNow or another ITSM platform (user‑level or basic configuration exposure). • Bachelor’s degree in Information Technology, Business Administration, or related field It would be great if you also had... • Ability to interpret KPIs or operational data to identify trends or improvement opportunities. • ITIL Foundation certification or working knowledge of ITIL practices. • Exposure to continuous improvement, Lean, or Agile methodologies. • Experience contributing to process documentation, workflows, or governance. • Understanding of risk, compliance, or IT controls. • Interest in automation and service efficiency initiatives. What will you be doing in this role? • Support ongoing service assurance and continuous improvement efforts within core ITSM processes. • Assist in monitoring and analyzing service performance metrics to identify areas for improvement. • Participate in small process improvement initiatives across Incident, Problem, or Change management. • Assist in maintaining ITSM governance standards, documentation, and workflows. • Collaborate with cross‑functional teams to improve service reliability and user experience. • Support root‑cause analysis efforts and help track corrective actions. • Contribute to automation and efficiency efforts within IT service delivery. • Help ensure adherence to SLAs, OLAs, and ITSM best practices. About The Team You will join the IT Services organization that supports enterprise‑wide processes and shared services. You'll work closely with Incident Management, Problem Management, and the ServiceNow platform teams. This role offers opportunities to learn enterprise ITSM governance, gain hands‑on experience, and contribute to service improvements that benefit internal customers across the company. Hours of Work • Full-time permanent position primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed • Hybrid schedule working 2–3 days/week on site. • Must reside within a commutable distance of the Kansas City or Philadelphia offices. At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Support ITSM processes, analyze service performance, and collaborate on process improvements. | Requires 2+ years in ITSM or related roles, familiarity with ServiceNow, ITIL certification, and experience in process documentation and governance. | We are looking for a Business Process Consultant (ITSM) to join our IT Services team in Kansas City! This is a great opportunity for someone early in their IT Service Management career who wants to grow their skills in service quality, governance, and continuous improvement. In this role, you'll support ITSM processes, assist with service performance analysis, and partner with teams to help improve overall service reliability and customer experience. About You — experience, education, skills, and accomplishments 2+ years of experience in IT Service Management, IT operations, business process analysis, or related roles. Familiarity with ITSM processes such as Incident, Problem, or Change Management. 2+ years of experience supporting or using ServiceNow or another ITSM platform (user‑level or basic configuration exposure). Bachelor’s degree in Information Technology, Business Administration, or related field It would be great if you also had... Ability to interpret KPIs or operational data to identify trends or improvement opportunities. ITIL Foundation certification or working knowledge of ITIL practices. Exposure to continuous improvement, Lean, or Agile methodologies. Experience contributing to process documentation, workflows, or governance. Understanding of risk, compliance, or IT controls. Interest in automation and service efficiency initiatives. What will you be doing in this role? Support ongoing service assurance and continuous improvement efforts within core ITSM processes. Assist in monitoring and analyzing service performance metrics to identify areas for improvement. Participate in small process improvement initiatives across Incident, Problem, or Change management. Assist in maintaining ITSM governance standards, documentation, and workflows. Collaborate with cross‑functional teams to improve service reliability and user experience. Support root‑cause analysis efforts and help track corrective actions. Contribute to automation and efficiency efforts within IT service delivery. Help ensure adherence to SLAs, OLAs, and ITSM best practices. About the Team You will join the IT Services organization that supports enterprise‑wide processes and shared services. You'll work closely with Incident Management, Problem Management, and the ServiceNow platform teams. This role offers opportunities to learn enterprise ITSM governance, gain hands‑on experience, and contribute to service improvements that benefit internal customers across the company. Hours of Work Full-time permanent position primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed Hybrid schedule working 2–3 days/week on site. Must reside within a commutable distance of the Kansas City or Philadelphia offices. At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation. Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity. For more information, please visit clarivate.com

Manage and grow a territory of strategic accounts, develop sales plans, and collaborate across teams to drive revenue. | Requires 5+ years of sales experience, familiarity with Salesforce, and strong negotiation skills, none of which are reflected in your resume. | Step into a high impact role where your digital expertise and customer centric mindset will shape the success of our Academia & Government partners. As a Digital Account Manager, you’ll be the strategic driver behind a key territory—leading sales initiatives, uncovering opportunities, and collaborating across Sales Development, Product Sales, Renewals, Product Management, and Marketing to deliver exceptional value. If you’re energized by building relationships, solving complex challenges, and exceeding ambitious goals, this is your chance to make a meaningful impact at Clarivate. About You – experience, education, skills, and accomplishments… • Bachelors’ degree or equivalent, relevant work experience • 5+ years of experience in sales, with a proven track record of success in managing high value, strategic accounts and generating new business • 5+ years of experience working with Salesforce or another equivalent system It would be great if you also had… • Knowledge of Clarivate business, clients and products, with ability to clearly articulate value proposition for products, and respond to inquiries about product functionality • Strong sales negotiation skills at every level of client organizations, with experience influencing and selling to the highest-level decision maker • Ability to assess the sales process and request participation from leadership when required • Ability to analyze, evaluate, and draw meaningful conclusions and action plans from data, and ability to accurately forecast, as well as generate and report on key sales metrics. • Strong interpersonal skills, and ability to build and maintain strong relationships with a diverse blend of personalities and levels of authority to reach resolution • Working knowledge of formal sales methodologies (i.e.: Challenger, Miller Heiman) What will you be doing in this role?... • Own an assigned territory and territory plan coordination, work closely with product specialists, trainers, and renewal teams to develop an overall plan to grow long term revenue • Influence and motivate others in a matrixed sales organization to drive towards shared goals • Focus on new, renewal, and transactional business to expand Clarivate’s footprint within the territory; typically serving as primary point of contact to engage clients • Leverage relationships with influencers/decision makers to drive lead generation and sales activity • Manage full portfolio forecast (renewals and new business) including specialty products and content; work closely with product specialists and support teams to ensure forecast accuracy • Maintain strong working knowledge of products especially in core content • Ensure client satisfaction and issues are resolved; relying on product specialists to drive specialty product issues and working with colleagues in customer service and technical support • Enter activity and files into SalesForce.com to ensure collaboration and full communication. • Provide support and information to sales leadership in forecasting, win/loss analysis, key deals, and other metrics • Participate in trainings and learning opportunities focused on appropriate manager level skill set development. Hours of Work Full time, permanent Although duties are typically performed during normal business hours, occasional off-hours may be required #CB #LI-Hybrid At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Manage customer relationships, develop operational initiatives, and collaborate across teams to ensure successful order fulfillment and customer satisfaction. | Requires 5+ years in sales or customer management, experience with Salesforce or similar tools, and relevant industry relationships. | Are you a strategic thinker with a passion for building strong customer relationships and driving growth? We're looking for an experienced Corporate Account Manager – Research Solutions to lead customer engagement, develop impactful account strategies, and deliver tailored solutions that meet client needs. In this role, you'll oversee customer portfolios (Web of Science, Ex Libris and ProQuest Content), collaborate across teams, and play a key part in achieving revenue goals while ensuring exceptional customer satisfaction.   About You – experience, education, skills, and accomplishments… • Bachelor’s Degree or equivalent work experience • 5 Years of relevant experience with field sales or renewal sales, specifically for the corporate or private sectors  • Experiences with Salesforce or similar sales tools  It would be great if you also had… • Existing relationships within private research institutes, pharmaceutical, aerospace, manufacturing, etc.  • Experience with MS Office (Excel, Word and PowerPoint) and technical troubleshooting tools • Certifications pertinent to the sales profession  What will you be doing in this role?... • Achieve sales goals by meeting targets and proactively identifying opportunities for upselling.  • Provide accurate sales forecasts to management through consistent communication and reporting as required by leadership • Collaborate effectively with customers and potential leads, adhering to the established sales cycle and processes. • Understand customer needs and present compelling solutions to their problems. • Manage customer opportunities through the sales cycle from identifying needs, through solution development and presentation, to quoting, negotiating, and closing the sale.  • Continuously build knowledge of Clarivate products and services to effectively position our solutions. • Actively engage in meetings and events, sharing insights on customers, products, and sales with the broader team. • Maintain meeting volumes as established by Sales Management to ensure consistent engagement and productivity. • Identify and target potential contacts within existing customers to expand business opportunities.  About the Team You will be working with a wider network of sales and account-focused team members based throughout the globe to support you with retaining and growing your accounts including, but not limited to, Product Sales, Customer Success, Customer Education, and Professional Services.    Compensation - US Only The expected base salary for this position is $84,000 - $105,000 USD per year.  This role is eligible for (incentive or bonus) earnings.  Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.  In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more.   Hours of Work This is a full-time permanent remote position located within the East Coast You will be expected to travel 40 - 60% by air or car transportation   #CB #LI-Remote At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Manage a territory by driving sales, building client relationships, and forecasting revenue, with a focus on renewals and new business. | 5+ years in sales, experience with Salesforce, team leadership, and strong negotiation skills. | Step into a high‑impact role where your digital expertise and customer‑centric mindset will shape the success of our Academia & Government partners. As a Digital Account Manager, you’ll be the strategic driver behind a key territory—leading sales initiatives, uncovering opportunities, and collaborating across Sales Development, Product Sales, Renewals, Product Management, and Marketing to deliver exceptional value. If you’re energized by building relationships, solving complex challenges, and exceeding ambitious goals, this is your chance to make a meaningful impact at Clarivate. About You – experience, education, skills, and accomplishments Bachelors’ degree or equivalent, relevant work experience 5+ years of experience in sales, with a proven track record of success in managing high value, strategic accounts and generating new business 5+ years of experience working with Salesforce or another equivalent system 1+ years of experience in a team lead or supervisory role It would be great if you also had… Knowledge of Clarivate business, clients and products, with ability to clearly articulate value proposition for products, and respond to inquiries about product functionality Strong sales negotiation skills at every level of client organizations, with experience influencing and selling to the highest-level decision maker Ability to assess the sales process and request participation from leadership when required Ability to analyze, evaluate, and draw meaningful conclusions and action plans from data, and ability to accurately forecast, as well as generate and report on key sales metrics. Strong interpersonal skills, and ability to build and maintain strong relationships with a diverse blend of personalities and levels of authority to reach resolution Working knowledge of formal sales methodologies (i.e.: Challenger, Miller Heiman) What will you be doing in this role?... Own an assigned territory and territory plan coordination, work closely with product specialists, trainers, and renewal teams to develop an overall plan to grow long term revenue Influence and motivate others in a matrixed sales organization to drive towards shared goals Focus on new, renewal, and transactional business to expand Clarivate’s footprint within the territory; typically serving as primary point of contact to engage clients Leverage relationships with influencers/decision makers to drive lead generation and sales activity Manage full portfolio forecast (renewals and new business) including specialty products and content; work closely with product specialists and support teams to ensure forecast accuracy Maintain strong working knowledge of products especially in core content Ensure client satisfaction and issues are resolved; relying on product specialists to drive specialty product issues and working with colleagues in customer service and technical support Enter activity and files into SalesForce.com to ensure collaboration and full communication. Provide support and information to sales leadership in forecasting, win/loss analysis, key deals, and other metrics Participate in trainings and learning opportunities focused on appropriate manager level skill set development. Hours of Work Full time, permanent Although duties are typically performed during normal business hours, occasional off-hours may be required #CB #LI-Hybrid At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation. Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity. For more information, please visit clarivate.com

The job involves managing and expanding client accounts within the higher education sector, coordinating sales activities, and leading client engagement and retention strategies. | Requires 5+ years of direct sales experience in ed tech or academia, with familiarity in Salesforce, content demonstrations, and account management. | We are looking for an Account Manager, Higher Education Academia (West Coast) to join our Academia and Government sales team. Reporting to the Director, Segment Sales the Account Manager will lead and coordinate sales activity, utilizing expertise and other resources such as product specialists, client relationship managers and field marketing teams to meet and exceed sales targets. This is an amazing opportunity for someone with prior sales experience within A&G. If you have experience in this area, we would love to speak with you. About You – experience, education, skills, and accomplishments. Bachelor’s degree in a related field 5+ years of experience as a direct field sales professional Experience selling into ed tech or academia accounts It would be great if you also had . . . Experience selling directly to libraries is highly preferred Advanced degree in Library Science or related field. Experience with MS Office (Excel, Word and PowerPoint) and technical troubleshooting tools. Certifications pertinent to the sales profession. Previous experiences with Salesforce or similar tools. What will you be doing in this role? Own the assigned territory and individual account plan coordination, working closely with product specialists, trainers, and renewal teams to develop an overall account plan to grow long term revenue. Influence and motivate others in a matrixed sales organization (particularly those who do not directly report to the Account Manager) to support and drive towards shared goals. Focus on new and renewal business as part of expanding Clarivate’s footprint within the account; typically serves as primary point to engage client. Lead RFP coordination and development as needed; seeking opportunities to unite multiple RFP or current investments and collaborating with product specialists as appropriate. Manage full portfolio forecast (renewals and new business) including specialty products and content; works closely with product specialist and support teams to ensure forecast accuracy. Maintain a good working knowledge of products especially in core content where there are no specialists. Lead content demonstrations, engaging product specialists as appropriate for product-specific demonstrations. Maintain awareness of all proposals, and as account plan warrants may lead discussion with client. Ensure account plan is making progress and is aligned to other objectives in the account. Manage the overall health of the account; coordinating routine checkpoints, handling business reviews, participating in new product roadmap discussions, and engaging in client meetings. Ensure client satisfaction and issues are resolved; relying on product specialists to drive specialty product issues and working with colleagues in customer services and technical support. Enter leads and new activity into SalesForce.com to ensure collaboration and full communication. About the Team Our goal across Academia & Government (A&G) is to help our customers educate the world. Our team focuses on driving research excellence, empowering researchers to take today's global challenges and helping our customers improve operational efficiency and effectiveness. We are proud that 99% of the world’s top 400 universities rely on our solutions to advance research, teaching and learning. You will be working with a wider network of sales and account-focused team members based throughout the globe to support you with retaining and growing your accounts including, but not limited to, Product Sales, Customer Success, Customer Education, and Professional Services. Hours of Work Full-time permanent position primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed Remote position ideally based in NV, OR, AZ or ID Travel up to 50% across a Northern CA & NV territory At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation. Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity. For more information, please visit clarivate.com

Provide expert legal advice on corporate securities and SEC reporting matters, ensuring compliance with regulations. Collaborate with cross-functional teams to manage legal risks and support corporate governance practices. | Candidates must have a JD or LLM and at least 10 years of corporate and securities experience. A deep understanding of SEC rules, corporate governance principles, and experience managing corporate secretary functions is essential. | Clarivate is seeking an experienced Senior Director, Associate General Counsel - Securities and Governance to join our global Legal team! This is an excellent opportunity for a motivated individual with a strong corporate and securities background to contribute to our organization's success. This is a critical role that requires a deep understanding of legal and regulatory requirements and corporate governance trends and expectations, as well as extensive experience in managing corporate secretary functions for a publicly traded company. Members of Clarivate’s Legal team must be resourceful, creative, and eager to take ownership of complex matters. You will support and take significant responsibility for all aspects of Clarivate’s public company obligations, primarily focused on U.S. public company disclosure, compliance and corporate governance, multi-jurisdiction corporate compliance, corporate finance transactions (including capital markets transactions, credit facilities and corporate treasury matters), as well as corporate restructuring, finance, tax, equity, executive compensation, and stock administration matters. You will work in a dynamic, fast-paced, client-facing environment and will have the opportunity to partner closely with colleagues in finance, investor relations, tax, stock administration, equity administration, compliance, sustainability and communications while forming part of a collaborative legal department that is valued for its clear and concise advice. You will also provide direct support to the Board of Directors and executive leadership team in connection with their governance, disclosure and oversight responsibilities. About You – experience, education, skills, and accomplishments… JD or LLM from an accredited law school and maintains active bar membership in at least one US state. 10+ years of relevant corporate and securities experience at a law firm and/or in-house experience in a corporate or securities compliance function at a public company Deep knowledge of SEC rules and regulations, Sarbanes-Oxley, listing exchange requirements, and other applicable laws and regulations. Ability to navigate such requirements and provide creative business-oriented solutions. Comprehensive knowledge of corporate governance principles, practices, and regulations, including expectations of institutional investors and proxy advisory firms. Proven track record in supporting or managing corporate secretary functions for a publicly traded company and experience in maintaining corporate records, preparing board materials, and managing board communications. What will you be doing in this role?... Provide expert legal advice and guidance on a wide range of corporate securities and SEC reporting and compliance matters, including but not limited to SEC filings (10-K, 10-Q and 8-K) and other securities law disclosures, shareholder proposals, shareholder engagement, executive compensation disclosures, Section 16 filings, Section 13 filings, and other regulatory compliance matters. Partner with cross-functional teams on reviewing earnings and other press releases, presentations, significant internal communications and other announcements to ensure accurate and timely disclosures to investors, regulatory bodies and the public. Manage the annual shareholder meeting and lead the process for preparation of the proxy statement. Support the General Counsel in organizing board and committee meetings, preparing and drafting meeting materials and resolutions, managing board/committee communications, maintaining corporate minutes and records, and onboarding new directors. Coordinate with senior executives and board members to ensure effective communication and follow-up on board actions. Advise and manage corporate governance policies and practices to ensure compliance with applicable laws, regulations, listing requirements and best practices, including board and committee structure, composition, operations and governance; executive compensation; and shareholder engagement. Collaborate with internal and external legal teams, other internal functions, such as financial reporting, investor relations, treasury, tax, communications, human resources and sustainability to manage legal risks effectively. Develop, implement, maintain and provide training regarding internal policies and controls to ensure ongoing compliance with securities laws, including Regulation FD, Regulation G, insider trading policies, and 10b5-1 plans. Counsel on a range of corporate-related matters such as executive compensation, equity plans, stock administration and related policies. Monitor US and global regulatory and legislative developments in cyber security, climate, environmental, social, and governance initiatives to determine legal obligations and disclosure requirements and ensure compliance with these measures. Support on the company’s sustainability reporting. Support the corporate secretary function in the day-to-day operations of the function, ensuring efficient and accurate management of corporate records, documents, and filings. Establish and maintain effective processes and systems to support compliance with legal and regulatory requirements. Support subsidiary governance and legal entity management operations globally, including close collaboration with accounting/tax departments on legal entity structuring, intercompany arrangements, and annual filings. Act as the primary point of contact with regulatory bodies such as the SEC and the NYSE. Take ownership of various disclosure procedures and internal controls, regularly evaluating and refining processes to enhance diligence and disclosure. Occasional travel for Board and internal meetings. About the Team The role will be an integral part of our Legal, Risk & Compliance (LRC) team. The LRC team is made up approximately of 75 legal, risk & compliance professions globally. We operate as strategic business partners to many key stakeholders across the business. Compensation - US Only The expected base salary for this position is $216,000- $270,000 USD per year. This role is eligible for (incentive or bonus) earnings. Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors. In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more. Hours of Work This is a full-time, hybrid position working within commutable distance to New York or Philadelphia. Ability to be flexible with working hours across regions and time zones worldwide. #CB #LI-hybrid At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation. Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity. For more information, please visit clarivate.com