Clarium

Design and develop scalable backend AI systems, integrate with proprietary LLM APIs, and collaborate with product teams. | Proven experience in building AI applications, backend architecture, RESTful APIs, and database management. | Senior Backend Engineer, Applied AI Why Clarium? Our mission is to accelerate healthcare transformation through our AI-powered platform. We strive toward a future where hospitals are at the cutting edge of technology, operations and efficiency. Healthcare workers are inundated with endless tasks, manual processes and often unintuitive tools. Clarium is transforming healthcare by empowering providers with AI-powered software with intelligent workflow automation and actionable insights. We envision a future where all hospitals leverage our collaborative data platform to automate their daily operational and administrative tasks, only surfacing high complexity issues that truly require their expertise. We're backed by some of the biggest and most innovative investors in the world including: Northzone, General Catalyst, AlleyCorp, 1984 Ventures, Alumni Ventures, and others. Role Overview I'm Dr. Marek Sirendi, Head of AI at Clarium! Since this role will work closely with me, rather than a generic job description, I thought I'd tell you exactly what I'm looking for. As we continue scaling our AI capabilities, I'm looking for a Senior Backend Engineer to join our Applied AI team. You'll collaborate with engineering, data, and product teams to build secure, scalable, and high-performance AI applications that improve healthcare supply chain operations with data-driven insights. This is an opportunity to have real impact, building systems that directly help healthcare providers work more efficiently. Responsibilities Architect and develop robust backend systems to integrate with proprietary LLM APIs Take ownership of critical system components, from backend APIs to AI agent implementation Design and develop scalable back-end services using Python and FastAPI Collaborate with internal product managers and customers to align product development with real-world needs Requirements Demonstrated experience in building and deploying AI applications Understanding of backend architecture principles and AI application design best practices Experience working with RESTful APIs and integrating third-party services Strong understanding of database technologies Self-motivated with excellent problem-solving and communication skills Nice-to-Haves Support infrastructure management using Kubernetes and Terraform Prior experience at an early-stage startup Skills and Tools You Will Use Need to Know: Python, FastAPI, SQL, RESTful APIs Nice to Know: LLM APIs (OpenAI, Anthropic), Kubernetes, Terraform What Success Looks Like At Clarium we love to outline a 90-day success plan in our Job Descriptions but understand this can of course change based on company priorities or the person we hire. We hope this will at least give you an idea of what to anticipate. At 1 Week: Complete onboarding, meet the team, and understand our codebase architecture and AI systems. At 1 Month: Ship your first feature or improvement to our AI backend systems. Participate actively in sprint planning and code reviews. At 3 Months: Own a significant component of our AI infrastructure. Demonstrate impact through measurable improvements in system performance, reliability, or capability. What You Get At Clarium Incentive Stock Options proportionate to salary Fully remote work Unlimited PTO Top-tier health, vision, and dental benefits Our Hiring Process Apply We read every application and make our best effort to reply to everyone. Please read the job description carefully. We love when people strive but if you do not meet more than 75% of the requirements, we are less likely to respond. Please take your time on any application questions—we view them as your opportunity to stand out. Exploratory Interview Goal: High-level qualifications & mutual fit. 30-minute video interview with a team member who knows the product and role well. We make sure to preserve 10 minutes for your questions. Hiring Manager Interview Goal: Deeper understanding of team needs and your qualifications. 60-minute video interview with the hiring manager. You will get a general idea of topics in advance. Technical Interview and Values Interview Goal: Deep dive into your skills, knowledge, and problem solving. 1-hour technical exercise. This is a realistic interview with no abstract puzzles. We will send you information in advance and do a live exercise together. Screen sharing is expected. Values Goal: Meet more of the team and understand what values are important to you. 60-minute video interview with 2 team members. We will provide guidance in advance. CEO Interview Goal: Spend 30 minutes getting to know our CEO to help decide if this is a great mutual fit for everyone involved.

Manage healthcare client accounts to drive adoption, measure success, lead business reviews, and collaborate cross-functionally to ensure customer satisfaction and growth. | 2-4 years in customer success or account management with exposure to healthcare or supply chain, strong communication and organizational skills, and preferably experience with healthcare SaaS platforms and ERP systems. | Clarium is seeking a proactive, relationship-driven Customer Success Manager (CSM) to ensure our healthcare clients unlock maximum value from our platform. This role is ideal for someone who thrives in building trusted partnerships, driving adoption, and guiding customers toward measurable business outcomes. The CSM will balance hands-on client engagement with strategic coordination across Product, Implementation, Sales, and Leadership to ensure every customer’s success journey is seamless and impactful. What You’ll Do Account Leadership Act as the day-to-day point of contact for assigned healthcare accounts, ensuring responsive, high-quality support. Build relationships with operational and managerial stakeholders; escalate executive engagement with senior team members when appropriate. Lead quarterly business reviews (QBRs) to showcase outcomes, highlight value, and identify opportunities for growth. Conduct regular check-ins, health reviews, and success planning discussions with clients. Customer Success & Value Realization Partner with customers to define success goals and measure progress toward adoption, ROI, and satisfaction. Monitor usage data, performance metrics, and health scores; provide insights and recommendations to maximize platform impact. Identify risks such as low adoption or dissatisfaction early, and collaborate with internal teams on remediation plans. Capture and share customer best practices both internally and externally. Cross-Functional Collaboration Collaborate closely with Implementation, Support, and Product teams to resolve client issues and streamline the customer experience. Prepare QBRs and executive updates for enterprise clients. Provide structured feedback to Product and Engineering to influence roadmap priorities. Strategic Growth & Advocacy Identify and align expansion opportunities with customer goals in collaboration with Sales. Cultivate customer advocates who can share success stories and act as references. Drive long-term client engagement by reinforcing the value of Clarium’s solutions across the enterprise. Required Qualifications & Skills Bachelor’s degree in Business, Healthcare Administration, Supply Chain, Information Systems, or related field (or equivalent experience). 2–4 years of experience in customer success, account management, or a SaaS client-facing role. Exposure to healthcare, supply chain, or ERP workflows. Excellent communication, relationship-building, and organizational skills. Strong problem-solving ability and comfort working cross-functionally. Preferred: Experience with SaaS platforms in healthcare or supply chain. Familiarity with ERP systems (e.g., Infor Lawson, Oracle PeopleSoft, Workday) or healthcare data standards (EDI, HL7). Experience managing mid-market or enterprise accounts. Project Management or Agile certifications. Who You Are A customer-centric partner who genuinely cares about helping clients succeed. A proactive communicator who anticipates challenges and resolves them before they escalate. Comfortable managing multiple priorities without sacrificing quality. Collaborative and eager to grow into a more senior, enterprise-facing role. Data-driven and motivated by measurable results for both customers and the business. Reasons to Join Us Innovative Environment: Be part of a company revolutionizing healthcare operations. Growth Opportunities: Take ownership of client outcomes and grow into enterprise account leadership. Supportive Culture: Join a team that values collaboration, continuous learning, and mutual success.