Clarity

Manage and optimize support workflows, analyze support data, and develop resources to improve client support experience. | Experience in external-facing product support roles, proficiency in SQL, and familiarity with support tools like Intercom or HubSpot. | Role & Responsibilities Reporting to the Head of Product, your primary objective will be to ensure that schools receive timely, accurate, and effective support when using Clarity’s software. As a Product Support Operations Specialist, you will not only help manage and resolve client support inquiries but also strengthen the internal systems and processes that make great support possible. This includes maintaining and optimizing support tools, developing training and knowledge resources, and leveraging data to drive continuous improvement. By building and running SQL database reports, you will provide insights that empower both internal teams and client schools to make better, faster decisions. Your work will directly shape the efficiency, scalability, and quality of Clarity’s support experience. This role will specifically involve the following responsibilities: Monitoring incoming support inquiries across channels and ensuring timely, accurate responses. Building contract templates and configuring parts of schools’ platforms as part of the implementation process. Managing and optimizing support tools and workflows to improve efficiency and the client experience. Analyzing support trends and documenting recurring issues to share with internal teams for resolution and product improvements. Developing and maintaining internal and client-facing support resources, such as knowledge base articles and training materials. Building and running SQL database reports to extract, analyze, and present data that supports decision-making and client needs. Responding quickly to support inquiries that schools submit and escalating relevant ones to the appropriate internal teams. Attending and participating in regular team/company meetings as scheduled. Performing other duties as required or assigned which are reasonably within the scope of the duties in this job classification. Candidate Qualifications Experience in external facing product operations roles with a demonstrated ability to work with customers and internal teams to solve problems. Strong analytical and problem-solving skills, with the ability to identify patterns in support data and recommend improvements. Proficiency in SQL with the ability to build, run, and interpret database reports to support both internal teams and client-facing needs. Experience with support operations tools (e.g., Intercom, HubSpot, LogRocket, Linear, Notion, Clerk, and Postmark). Maintains a growth mindset and is eager to join a quickly growing team that provides many opportunities for personal and professional growth. Embraces uncertainty and views the ability to design processes with excitement. Genuinely enjoys and finds fulfillment in helping people solve their problems. Excellent organizational, time management, and communication skills. Experience using spreadsheets to analyze data and drive decision making. Benefits You will be paid competitively, receive stock options and have a variety of other benefits, including 100% company-sponsored health, medical and dental insurance. Clarity has grown from 0 to 70 employees in under 3 years and is poised for continued growth. Clarity is a product-focused organization that consistently invests in improving the experience of its school and family users. Clarity is a fully remote work environment, but also provides both team-specific and all-company sponsored offsites every year.

Manage full sales cycle for enterprise accounts including pipeline generation, negotiation, closing large deals, executive engagement, and cross-functional collaboration. | 4+ years in quota-carrying B2B SaaS sales with proven track record, experience in complex solution sales, consultative selling skills, ability to engage C-suite, and technical aptitude for AI concepts. | Enterprise Account Executive (Strategic Accounts) at Clarity Locations: London, UK | Riyadh, KSA | New York, USA About Clarity Clarity is the leading AI-powered customer experience and voice-of-customer (VoC) platform for large enterprises in regulated industries. We are trusted by industry leaders like OpenAI, GrubHub, STC and Tabby who rely on us to deliver real impact. Our investors include Prosus Ventures, STV AI Fund (backed by Google) and angels from Open AI and Google. With a 25% month-on-month growth rate and over 300% net revenue retention, this is a unique opportunity to join a hyper growth AI company and redefine an industry. The Role As an Enterprise Account Executive, you will hold a foundational position within our Go-to-Market (GTM) team. This is a career-defining role in a fast-growing, early-stage startup, with the potential to quickly expand into a sales leadership position. You will be instrumental in generating revenue, shaping our sales motion, and bringing Clarity’s agentic AI platform to the world's best companies. You will operate with a self-starter mindset and builder mentality, thriving in a highly autonomous environment. Responsibilities Sales Execution and Deal Ownership Full-Cycle Sales Ownership: Manage the entire sales process for enterprise accounts, covering lead generation and qualification through to negotiation, closing, and renewals. Pipeline Generation: Build and maintain a robust sales pipeline. Generate a pipeline from ideal customer profile (ICP) accounts via value-driven outbound prospecting (incl. cold calls, emails, conferences). Develop a strategy to break into and close key strategic logos. Strategic Deal Execution: Drive complex solution sales, consistently closing large, high-value deals, targeting six or seven-figure contracts. In addition, work closely with our partner network to close co-sell motions from our joint pipeline. Value Articulation: Build comprehensive proposals and ROI cases that clearly articulate Clarity's transformative value proposition. Negotiation & Forecasting: Lead negotiations, addressing objections, and navigate contracts and agreements quickly and effectively, working closely with legal and finance stakeholders. Forecast and accurately report on pipeline and revenue. Customer Strategy and Collaboration Executive Engagement: Develop strong relationships with key stakeholders, including C-suite executives (CX leaders, Product Leaders, and Operations Leaders), to understand their pain points and drive long-term partnerships. Leverage the internal executive team to accelerate deal cycles and secure buy-in from top-level client decision-makers. Cross-Functional Partnership: Partner closely with Solutions Engineering, Product, Customer Success, and Marketing teams to ensure customer success. GTM Influence: Play a pivotal role in shaping our GTM motion, influencing how we engage and close key accounts in priority verticals like BFSI and Telcos. Product Feedback: Provide crucial feedback and insights from the field to Product and Leadership teams to directly shape our product roadmap. Requirements Experience and Acumen Proven Sales Track Record: Minimum of 4+ years of experience as a top-performing Account Executive in a quota-carrying role at a B2B SaaS company, with a strong and consistent track record of exceeding targets. (7+ years of experience in strategic or enterprise sales is typically sought for Strategic Accounts.) Deal Complexity: Demonstrable experience in managing complex solution sales cycles and consistently closing large deals. Experience closing seven-figure deals is preferred. Sales Methodology: Formal training or demonstrable experience utilizing a value-selling framework, such as MEDDPICC or Command of the Message. A consultative selling approach is essential. Business Acumen: Strong business acumen and the ability to speak the language of the C-suite. Pipeline Generation: Consistent performance meeting pipeline generation targets for net new business. Skills and Mindset Technical Aptitude: Ability to quickly understand technical concepts around AI, agentic workflows, and data analytics, and explain them clearly to both technical and non-technical audiences. Strategic Communication: Excellent communication and presentation skills, with proven ability to engage and build relationships with senior executives and C-level decision-makers. Builder Mentality: A self-starter mindset with a passion for building things from the ground up. Comfortable in a fast-paced, high-growth startup environment where adaptability is key. Preferred Qualifications ("Nice to Have") Previous experience selling AI, Customer Experience (CX), or Customer Support software. Experience as an early sales hire at a fast-growing startup. Familiarity with the broader AI landscape, key players, and emerging trends. Familiarity with CRM platforms and sales enablement tools (e.g. Hubspot). Why Join Clarity? Shape the Future of AI: Be at the forefront of the agentic AI era, transforming the $275 billion customer experience market. Explosive Growth & Impact: Join a hypergrowth company with a proven product and strong traction (25% MoM growth). This is an opportunity to significantly impact our revenue and GTM strategy. Career Acceleration: This is a unique role with the potential to expand quickly into a sales leadership position as we scale our GTM teams globally. World-Class Team: Work with a collaborative, mission-driven team with experience building and scaling products at companies like Meta, Revolut, Uber and Bird. Competitive Package: We offer competitive compensation (base + commission) Culture: We are guided by core values such as Get Sh*t Done, Excellence in everything, Win-Win Collaboration and Think Deeply.