City of Raleigh North Carolina

Lead policy development, process improvement, and strategic initiatives within HR and city-wide functions while collaborating with leadership and stakeholders to enhance transparency and operational efficiency. | Bachelor’s degree with 3-5 years HR or related experience, preferred certifications (PMP, PHR), proficiency in HR platforms (ServiceNow, DocTract), and strong skills in policy analysis, project management, and communication. | Are you passionate about policy development and process improvement? Do you see the natural connections between strategy, compliance, and communications? Are you looking to support initiatives that enhance the lives of current and prospective City of Raleigh employees? Join the City of Raleigh’s Human Resources Department as our new Senior Policy Analyst. This role supports both city-wide and HR-specific policy development, process improvement, and strategic initiatives. Reporting to the HR Business Manager and working closely with senior leadership across the City, this position plays a key role in leading and supporting policy development, process improvement, and administrative responsibilities integral to HR operations. We are seeking a team member who will use their creativity, critical thinking, strong interpersonal skills, along with their passion for continuous process improvement, to develop Raleigh’s policies that positively impact the City’s diverse workforce. A successful Senior Policy Analyst will have a demonstrated track record of working with stakeholders to analyze underlying business problems, identifying solutions, and implementing select approaches across multiple functions. This person will strive to enhance transparency throughout the organization by helping to shape written communications. They will also use their research and data analysis skills to offer strategic insights that help advance the HR’s service delivery. This position may be eligible for the City’s Telework Program. This program allows for the ability to work from home approximately two days during the workweek; however, candidates must be flexible to work in the office for required in-person meetings and events. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Policy Analysis & Development • Draft clear, compliant policies and standard operating procedures that align with organizational goals and standards. • Evaluate existing citywide policies for clarity, compliance, and alignment with internal and external regulations. • Identify gaps, risks, and opportunities for improvement. • Develop and implement policies using best practices, stakeholder input, and data-driven insights. • Ensure policies enhance operational efficiency, mitigate risk, and promote fairness. • Design standardized templates to streamline policy creation and ensure consistency. Stakeholder Engagement & Communication • Collaborate with departments and leadership to build consensus on critical policies. • Facilitate group discussions and policy work teams across the City. • Translate complex policy language into clear, accessible communications. • Serve as a liaison for HR in ServiceNow, DocTract, and other platforms. Process Improvement & Program Delivery • Lead process improvement initiatives across HR and city-wide functions. • Support survey design, data analysis, and insight dissemination. • Manage special projects and contribute to HR’s business planning and budgeting. • Provide project management for the various projects and process improvements. • Assist with public records requests and ensure legal compliance. Data & Reporting • Use performance metrics to identify trends and support decision-making. • Document processes, policies, and project plans for transparency and accountability. Education and Experience: Bachelor's Degree in Human Resources, Organizational Development, Business, Public Administration, or related field and 3 to 5 years' experience in benefits, compensation, human resource management, or a related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted. Preferred Qualifications: • Master’s Degree in Public Policy or Public Administration • Project Management Professional (PMP) certification • PHR, SPHR, SHRM-SCP, or IPMA-SCP certification • Experience with municipal administration or HR program evaluation • Proficiency in Doctract, PeopleSoft, ServiceNow, and PowerBI Knowledge of: • Policy development, implementation, and evaluation best practices • HR operations and public sector administration • Project management and organizational transformation • Principles and methods for developing, scheduling, coordinating and managing projects • Principles and methods of qualitative and quantitative research • Employment laws and their impact on policies and procedures • Facilitation techniques and methods in leading group discussions, brainstorming, and engaging participants Skill in: • Documenting processes, guides, policies, procedures, and project plans • Overseeing the implementation and adherence to quality assurance and standards • Analyzing administrative and organizational problems, and preparing well-informed and objective recommendations • Developing written and verbal communication, including storytelling and facilitation • Working in and leading cross-functional teams in a complex multi-faceted organization • Using performance metrics and data to identify areas for improvement and facilitate solutions • Leading organizational transformation and program delivery, changing how an organization works to serve stakeholders and delivering results-oriented programs • Cultivating big-picture thinking to understand how individual policies and projects interconnect within the broader organizational context • Adapting and pivoting between projects as priorities shift and conditions change • Establishing and maintaining effective working relationships across both the department and City at large • Managing programs and projects with multiple stakeholders and non-line authority ADA and Other Requirements: Physical Effort: Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Work Environment: Work is typically performed in an indoor environment. Work Exposures: Work in this position does not require frequent environmental exposures. City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

Manage and negotiate high-value sales contracts, develop and maintain client relationships, lead proactive sales and marketing efforts, and create budgets and plans for customer engagement and tradeshows. | Bachelor's degree or equivalent experience with 3-5 years in marketing, sales, or business relations, strong negotiation and communication skills, and ability to manage complex contracts and client relationships. | The Senior National Sales Manager position manages key, complex business account relationships and contracts at the Convention Center. The scope and level of responsibility include direction and oversight of sales contracts of $500,000 or more, which requires high-level negotiation, analytical, and independent decision-making skills in managing accounts of this nature, as well as advanced skill in developing and maintaining business relationships of a high magnitude. The events can span the entire Complex and/or over multiple years. The position leads proactive sales efforts geared toward business development, leading joint sales meetings with business and sales entity partners; and overseeing participation in trade shows. The position creates a budget for annual travel and customer engagement and outlines deliverables for marketing and communication plans to support their tradeshows, conferences and client engagement. Also, proactive prospecting plans annually by researching target markets and planning outreach via various communication channels is a key job duty. About Us: The Raleigh Convention and Performing Arts Center (RCPAC) has an amazing team of people who operate four unique venues known as The Complex– Raleigh Convention Center, Martin Marietta Center for the Performing Arts, Red Hat Amphitheater, and Coastal Credit Union Music Park at Walnut Creek. Our venues are a welcoming crossroads for visitors from near and far, a gathering place for community activities, a significant economic engine, and an important tool for building positive brand awareness for the City of Raleigh. This department thrives on vision, focus, flexibility, and a commitment to operational excellence. As part of the city system, we’ve made it our mission to elevate the city’s reputation, set the standard for best practices, and raise awareness of Raleigh as a cultural and economic destination. Our ability to meet this demand speaks volumes about our team’s commitment to ongoing quality and exceptional hospitality. About You: The ideal candidate has the proven ability to develop and maintain business relationships with the confidence and advanced negotiation skills to secure rental and food and beverage contracts of $500,000. The incumbent is adept at prospecting and selling building space to generate revenue, hotel rooms, and significant economic impact while demonstrating the ability to make independent business decisions in negotiating contracts that best meet the needs of the organization. Candidates must be able to develop and cultivate relationships with the business community and be able secure external funding sources to attract business, such as the Raleigh/Wake County Business Development, Fund (BDF), Hotel Rebates, or Sports Event Investment (SEIP) funding. Work Hours: This position is expected to work Monday - Friday, 8:30 am to 5:00 pm with some nights and weekends required based on event schedules. This position also has occasional travel required. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. • Sales -Solicits and actively prospects business, develops and writes proposals. Develops and engages in proactive prospecting plans annually by researching target markets and planning outreach via various communication channels • Contract negotiation: Independently negotiates and manages the contract process of higher priority/higher impact contracts of $500,000 or more, including revenue decisions, and finalizing external funding and pricing and agreed upon terms and clauses. • Account management - Ongoing relationship building with existing and prospective clients. Maintain effective, professional relationships throughout sales process to ensure new and repeat sales. manage national, regional, and local sales accounts to maximize Raleigh Convention Center occupancy, revenues, hotel room nights, and overall economic impact. • Community Engagement - Develop and maintain effective business relationships and community engagement; collaborate with existing and potential clients, internal and external stakeholders and community industry leaders. Actively Seek out leadership opportunities in local organizations and industry societies and associations. • Budget and Planning - annual sales plan and budget creation for industry tradeshow/conferences, sales missions and customer engagement. Create marketing and communication plan to support tradeshows/conferences/client engagement. Education and Experience: Bachelor's degree in marketing, Business, Public Administration, or related field; 3 to 5 years' experience in marketing, business, public and media relations, promotional and sales strategies, project management, or related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted Knowledge of: • Marketing, business, public and media relations • Promotional and sales strategies and techniques • Meeting and convention industry best practices and trends • Principles and practices of program administration and management • Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications Skill in: • Customer service • Critical thinking and analysis • Negotiation • Verbal and written communication • Preparing original reports, documents and presentations • Developing marketing communication plans, strategies and/or contract proposals to meet client needs Ability to: • Prioritize multiple projects and demonstrate problem-solving • Make complex business decisions to layer business, increase revenue opportunities, and drive operational efficiencies • Consult with other departments and industry-wide partners to gather data and make informed decisions • Negotiate high priority/high impact contracts independently, including revenue decisions, external funding sources, and contract legal clauses ADA and Other Requirements: Work Environment and Physical Effort: Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Work Environment: Work is typically performed in an office or similar indoor environment. Employees may occasionally work in or around construction sites or vehicles. Work Exposures: Employees may occasionally interact with individuals who are hostile or irate. The City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are available upon request.