City of Raleigh North Carolina

Manage youth leadership programs, develop community partnerships, and oversee program events to enhance digital literacy and civic engagement among youth. | Bachelor's degree in a related field and 3-5 years of experience in communications, program management, or related areas, with a preference for experience working with youth. | The City of Raleigh’s Community Engagement Department is seeking a collaborative and service-oriented Digital Impact Program Manager to join our Youth Services Division. This supervisory and strategic role serves as a Senior Community Engagement Analyst dedicated to managing our Digital Impact Program. In this position, you'll play a vital part in strengthening the City’s investment in youth and young adult leadership programming, workforce development, and civic engagement. As the Program Manager, you’ll oversee programs that leverage skills and relationships to create community-centered solutions that provide access to technology and resources needed to participate in the digital economy, including Raleigh Digital Connectors and Raleigh Digital Ambassadors. You will also manage the recruitment and onboarding of participants, curriculum design and implementation, supervision of paraprofessional staff, and regular assessment and evaluation for program improvement. This hybrid position reports to the Division Manager for Youth Services & Neighborhood Services and includes two telework days per week. Some regular evening and weekend work is required for programs and trainings. About You: You’re passionate about building meaningful connections between people, particularly youth and young adults, across all roles and responsibilities, from those shaping policies to those directly affected by them. You understand that engagement is more than outreach; it’s about learning together, valuing lived experience, and creating space for shared ownership in shaping solutions. A strong communicator and thoughtful listener, you bring empathy, professionalism, and precision to everything you do. Whether supporting a project team, developing tools and resources, or facilitating conversations, you’re focused on helping others succeed and ensuring every voice has a place at the table. You thrive in roles that require both strategy and human connection. With a deep understanding of the complexities of public service, you’re driven to make government more effective, inclusive, and people-centered, especially for those who have historically been left out. You see capacity building as a task and a path toward more collaborative, informed, and impactful processes. About Us: The Community Engagement Department leads the City of Raleigh’s efforts to connect with residents in meaningful and people-focused ways. Through programs in youth development, neighborhood services, community partnerships, and organizational development, we enhance the quality of life for everyone who lives, works, and plays in Raleigh. The Youth Services Division is dedicated to empowering Raleigh’s young residents by equipping them with the skills and experiences needed for personal and professional success. The programs offer a range of initiatives that prepare youth and young adults for the workforce and encourage them to become civic leaders. By bridging the gap between education, employment, and digital impact, Youth Services ensures that the next generation is ready to thrive in a competitive and evolving environment. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. • Oversees youth leadership development efforts by managing recruitment, training curriculum, service-learning engagement, and program assessment to strengthen participant digital knowledge & leadership skills • Represents the department as a spokesperson, acting as a liaison between the department and the community • Develops and coordinates partnerships with community partners to increase awareness of initiatives and programs • Supports local partners and organizations in building relationships with stakeholders. Creates opportunities, attends events, and works with internal and external partners to help connect the community and departments • Oversees the planning and execution of small and large-scale events to inform the community about available programs and initiatives, and the benefits that come with engaging in program offerings • Provides assistance, advice, and coaching to community organizations and local government regarding cross-cultural competency, while developing policies and practices using an equitable lens • Expands, diversifies, and strengthens alliances with internal and external community partners; collaborating to develop and implement strategies to engage underrepresented communities and raise cultural competency among the broader public • Monitors and tracks budget and spending to ensure department program offerings are relevant, fiscally responsible, and marketed properly • Drives a city vehicle to support events where community members require our division's presence, such as partnering in the community with schools and community centers to deliver laptops to youth via City vehicle or our department van Education and Experience: Bachelor's Degree in Public Policy, Sociology, Business Administration, Communications, or related field, and 3 to 5 years' experience in communications, marketing, advertising, program management, policy work, or a related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted Licenses and Certifications: • Valid North Carolina Class C Driver’s License with a satisfactory driving record, or the ability to obtain within 60 days of hire Preferred Qualifications: • Experience working with youth and/or young adults Knowledge of: • City departments; leadership; and each department’s responsibilities throughout the city • Past, present, future City Council agenda items • Principles and practices of program, event and initiative administration and management • Principles and methods of qualitative and quantitative research and data analysis • Cultural Competency • Municipal government structure, processes and policies • Community engagement techniques • Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications Skill In: • Cross functional collaboration and stakeholder engagement • Interpreting, monitoring, and reporting financial information and statistics • Event planning Ability to: • Research industry trends, solutions, and best practices • Manage several programs and events simultaneously • Maintain effective relationships with community partners and other stakeholders ADA and Other Requirements: Work Environment and Physical Effort: Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Work Environment: Work is typically performed in an office or similar indoor environment. Employees may occasionally work in an outdoor environment and/or in a vehicle. Working Exposures: Work in this position does not require frequent environmental exposures. City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

Provide case management and connect vulnerable individuals to services in a community-based setting. | Requires experience in human services, crisis intervention, and a relevant educational background, which your resume does not demonstrate. | Are you passionate about empowering the City of Raleigh community? Do you want to be a part of the solution to homelessness? In 2025 the City of Raleigh began a pilot program (Tenant Based Rental Assistance, TBRA) to provide rental assistance and case management to a small number of residents experiencing unsheltered homelessness in the Downtown Core. Upon expansion of this program, the Department of Housing and Community Development is looking for a dedicated Care Coordinator to continue this work. Our team is seeking a committed, person-centered applicant who is well-versed in providing case management to vulnerable individuals in a housing crisis. This role works alongside the Care Navigation Team to provide direct case management and connections to care for residents who have been identified as living unsheltered in the City of Raleigh. The team’s approach to work is flexible, highly collaborative, and evidence based. About You: Candidates interested in and experienced with crisis response and intervention with excellent interpersonal communication and collaboration skills, a commitment to equity, and a track record of demonstrating initiative and sound judgment when handling ambiguity are encouraged to apply. Evidence of working with the unhoused community, persons experiencing mental health or substance use challenges is preferred. Certification as a Certified Peer Support Specialist is a plus. This position will be supervised by the Care Navigation Supervisor, but the ideal candidate will be self-directed and able to operate in crisis response situations with minimal supervision. About Us: The Housing and Community Development Department’s Care Navigation team is part of the Raleigh CARES Alternative Response Program. The Care Navigation Team is committed to improving the quality of life for those in our community who are experiencing housing instability. The Team provides direct service support for people navigating the sometimes-complex landscape of care available in the area. The Team works in the community, meeting people where they are at, and walking alongside them while they connect to the services they need to achieve independence and improve their quality of life. The Care Coordinator’s role is essential to the implementation of our TBRA pilot program and will be an integral part of a team working for the betterment of all residents of the City of Raleigh. We believe that when all have affordable housing our community becomes even stronger. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Contract Duties: • Process invoices for various vendors to ensure timely payment • Perform HOME Investment Partnerships Program (HOME) monitoring to ensure grant compliance • Maintain tracking status on purchase orders and prepares purchase requisitions • Update and maintain the department’s data reporting systems to provide accurate programmatic reports of all activities and projects including expenditures and revenues • Generate a variety of periodic ad-hoc and annual reports by compiling and verifying data using the financial information system and HUD Integrated Disbursement and Information System (IDIS) Direct Service Duties: • Provide culturally competent direct services to individuals referred to the Care Navigation team who are experiencing unsheltered homelessness. This position is community-based and will require a City driving permit to provide services • Establish and maintain excellent working relationships and clear, open, timely, cooperative, and collaborative communication with all staff, clients and families of clients, community partners, and partner agencies • Develop highly collaborative, trusting, and productive relationships with other Raleigh CARES alternative response team members • Manage an ongoing caseload of approximately 15-20 individuals at any given time, assisting primarily with housing navigation, tenancy support, and housing resource identification and assistance. Assuring that connections are made to services and supports. Facilitating warm handoffs to other, non-housing services as needed • Meet with participants (referred individuals) to establish and maintain positive and trusting relationships that are person-centered, strengths-based, and trauma-informed. Acting as an advocate for peers, ensuring their needs are met and barriers to treatment are removed. Assisting participants in identifying and engaging various community resources and supports • Work closely with Care Navigation team members to develop individual housing and care connection plans for referred individuals, including identifying the needs and barriers to accessing/maintaining housing and other services and for referred individuals Team Duties: • Demonstrate a high level of resilience and self-care as part of maintaining wellness in a care coordination position • Maintain accurate and up-to-date documentation as required by the agency, local, state, and federal policy and requirements • Participate in case conferences, staff meetings, in-service training, and other staff development activities. Integrate peer voices in planning, policy, and evaluation conversations • Contribute to strategic planning activities and conversations regarding the performance and direction of the department, particularly in regard to crisis response and departmental culture. Help to identify opportunities for programmatic expansion and relationships Education and Experience: Associate's Degree or 2 years of College in Property Management, Business Management, Real Estate, or related field, and 1 to 3 years' experience in contract management, customer service, administration, or a related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted Licensing and Certifications: • Valid North Carolina Class C Driver’s License with a satisfactory driving record, or the ability to obtain within 60 days of hire Preferred Qualifications: • Bachelor’s Degree in human services field, or 2 to 4 years’ experience working in Human Services position • At least one year of relevant experience to include: crisis response; outreach/engagement to populations experiencing behavioral and mental health, substance use, and/or Intellectual Developmental Disability crises • Lived experience with housing instability • NCPSS Certification • Knowledge and experience with service delivery documentation (including person centered planning), HIPAA/confidentiality standards, utilization review, and data management, and reporting • Ability to speak two or more languages, with a high priority on Spanish Knowledge, Skills, and Abilities: • Signs and symptoms of mental illness (i.e., auditory and visual hallucinations, aggressive talk and behavior, thoughts of self-harm or harm towards others, isolation, etc.) • Methods and techniques used in crisis intervention and crisis de-escalation (i.e., Crisis Intervention Training, Seeking Safety, Motivational Interviewing) • Reporting standards for local, state, and federal grants and programs (Applicable federal, state and local laws, codes, regulations (based on assignment) HUD Rules and Regulations) • Processing invoices for payment in a timely fashion • Advanced collaboration and interpersonal skills to build consensus and promote the exchange of information among team members and partners and to establish and maintain effective working and client relationships • A track record of demonstrating initiative and sound judgment when handling ambiguity • Maintaining confidentiality, and particularly HIPAA confidentiality, at all times • Commitment to equity • Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications ADA and Other Requirements Work Environment and Physical Effort: Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Work Environment: Work is typically performed in an office or similar indoor environment. Employees may occasionally work in an outdoor environment, on construction sites, and in a vehicle. Working Exposures: Employees may occasionally be exposed to extreme cold (below 32 degrees) and/or extreme heat (above 100 degrees). City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

Lead policy development, process improvement, and strategic initiatives within HR and city-wide functions while collaborating with leadership and stakeholders to enhance transparency and operational efficiency. | Bachelor’s degree with 3-5 years HR or related experience, preferred certifications (PMP, PHR), proficiency in HR platforms (ServiceNow, DocTract), and strong skills in policy analysis, project management, and communication. | Are you passionate about policy development and process improvement? Do you see the natural connections between strategy, compliance, and communications? Are you looking to support initiatives that enhance the lives of current and prospective City of Raleigh employees? Join the City of Raleigh’s Human Resources Department as our new Senior Policy Analyst. This role supports both city-wide and HR-specific policy development, process improvement, and strategic initiatives. Reporting to the HR Business Manager and working closely with senior leadership across the City, this position plays a key role in leading and supporting policy development, process improvement, and administrative responsibilities integral to HR operations. We are seeking a team member who will use their creativity, critical thinking, strong interpersonal skills, along with their passion for continuous process improvement, to develop Raleigh’s policies that positively impact the City’s diverse workforce. A successful Senior Policy Analyst will have a demonstrated track record of working with stakeholders to analyze underlying business problems, identifying solutions, and implementing select approaches across multiple functions. This person will strive to enhance transparency throughout the organization by helping to shape written communications. They will also use their research and data analysis skills to offer strategic insights that help advance the HR’s service delivery. This position may be eligible for the City’s Telework Program. This program allows for the ability to work from home approximately two days during the workweek; however, candidates must be flexible to work in the office for required in-person meetings and events. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Policy Analysis & Development • Draft clear, compliant policies and standard operating procedures that align with organizational goals and standards. • Evaluate existing citywide policies for clarity, compliance, and alignment with internal and external regulations. • Identify gaps, risks, and opportunities for improvement. • Develop and implement policies using best practices, stakeholder input, and data-driven insights. • Ensure policies enhance operational efficiency, mitigate risk, and promote fairness. • Design standardized templates to streamline policy creation and ensure consistency. Stakeholder Engagement & Communication • Collaborate with departments and leadership to build consensus on critical policies. • Facilitate group discussions and policy work teams across the City. • Translate complex policy language into clear, accessible communications. • Serve as a liaison for HR in ServiceNow, DocTract, and other platforms. Process Improvement & Program Delivery • Lead process improvement initiatives across HR and city-wide functions. • Support survey design, data analysis, and insight dissemination. • Manage special projects and contribute to HR’s business planning and budgeting. • Provide project management for the various projects and process improvements. • Assist with public records requests and ensure legal compliance. Data & Reporting • Use performance metrics to identify trends and support decision-making. • Document processes, policies, and project plans for transparency and accountability. Education and Experience: Bachelor's Degree in Human Resources, Organizational Development, Business, Public Administration, or related field and 3 to 5 years' experience in benefits, compensation, human resource management, or a related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted. Preferred Qualifications: • Master’s Degree in Public Policy or Public Administration • Project Management Professional (PMP) certification • PHR, SPHR, SHRM-SCP, or IPMA-SCP certification • Experience with municipal administration or HR program evaluation • Proficiency in Doctract, PeopleSoft, ServiceNow, and PowerBI Knowledge of: • Policy development, implementation, and evaluation best practices • HR operations and public sector administration • Project management and organizational transformation • Principles and methods for developing, scheduling, coordinating and managing projects • Principles and methods of qualitative and quantitative research • Employment laws and their impact on policies and procedures • Facilitation techniques and methods in leading group discussions, brainstorming, and engaging participants Skill in: • Documenting processes, guides, policies, procedures, and project plans • Overseeing the implementation and adherence to quality assurance and standards • Analyzing administrative and organizational problems, and preparing well-informed and objective recommendations • Developing written and verbal communication, including storytelling and facilitation • Working in and leading cross-functional teams in a complex multi-faceted organization • Using performance metrics and data to identify areas for improvement and facilitate solutions • Leading organizational transformation and program delivery, changing how an organization works to serve stakeholders and delivering results-oriented programs • Cultivating big-picture thinking to understand how individual policies and projects interconnect within the broader organizational context • Adapting and pivoting between projects as priorities shift and conditions change • Establishing and maintaining effective working relationships across both the department and City at large • Managing programs and projects with multiple stakeholders and non-line authority ADA and Other Requirements: Physical Effort: Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Work Environment: Work is typically performed in an indoor environment. Work Exposures: Work in this position does not require frequent environmental exposures. City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

Manage and negotiate high-value sales contracts, develop and maintain client relationships, lead proactive sales and marketing efforts, and create budgets and plans for customer engagement and tradeshows. | Bachelor's degree or equivalent experience with 3-5 years in marketing, sales, or business relations, strong negotiation and communication skills, and ability to manage complex contracts and client relationships. | The Senior National Sales Manager position manages key, complex business account relationships and contracts at the Convention Center. The scope and level of responsibility include direction and oversight of sales contracts of $500,000 or more, which requires high-level negotiation, analytical, and independent decision-making skills in managing accounts of this nature, as well as advanced skill in developing and maintaining business relationships of a high magnitude. The events can span the entire Complex and/or over multiple years. The position leads proactive sales efforts geared toward business development, leading joint sales meetings with business and sales entity partners; and overseeing participation in trade shows. The position creates a budget for annual travel and customer engagement and outlines deliverables for marketing and communication plans to support their tradeshows, conferences and client engagement. Also, proactive prospecting plans annually by researching target markets and planning outreach via various communication channels is a key job duty. About Us: The Raleigh Convention and Performing Arts Center (RCPAC) has an amazing team of people who operate four unique venues known as The Complex– Raleigh Convention Center, Martin Marietta Center for the Performing Arts, Red Hat Amphitheater, and Coastal Credit Union Music Park at Walnut Creek. Our venues are a welcoming crossroads for visitors from near and far, a gathering place for community activities, a significant economic engine, and an important tool for building positive brand awareness for the City of Raleigh. This department thrives on vision, focus, flexibility, and a commitment to operational excellence. As part of the city system, we’ve made it our mission to elevate the city’s reputation, set the standard for best practices, and raise awareness of Raleigh as a cultural and economic destination. Our ability to meet this demand speaks volumes about our team’s commitment to ongoing quality and exceptional hospitality. About You: The ideal candidate has the proven ability to develop and maintain business relationships with the confidence and advanced negotiation skills to secure rental and food and beverage contracts of $500,000. The incumbent is adept at prospecting and selling building space to generate revenue, hotel rooms, and significant economic impact while demonstrating the ability to make independent business decisions in negotiating contracts that best meet the needs of the organization. Candidates must be able to develop and cultivate relationships with the business community and be able secure external funding sources to attract business, such as the Raleigh/Wake County Business Development, Fund (BDF), Hotel Rebates, or Sports Event Investment (SEIP) funding. Work Hours: This position is expected to work Monday - Friday, 8:30 am to 5:00 pm with some nights and weekends required based on event schedules. This position also has occasional travel required. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. • Sales -Solicits and actively prospects business, develops and writes proposals. Develops and engages in proactive prospecting plans annually by researching target markets and planning outreach via various communication channels • Contract negotiation: Independently negotiates and manages the contract process of higher priority/higher impact contracts of $500,000 or more, including revenue decisions, and finalizing external funding and pricing and agreed upon terms and clauses. • Account management - Ongoing relationship building with existing and prospective clients. Maintain effective, professional relationships throughout sales process to ensure new and repeat sales. manage national, regional, and local sales accounts to maximize Raleigh Convention Center occupancy, revenues, hotel room nights, and overall economic impact. • Community Engagement - Develop and maintain effective business relationships and community engagement; collaborate with existing and potential clients, internal and external stakeholders and community industry leaders. Actively Seek out leadership opportunities in local organizations and industry societies and associations. • Budget and Planning - annual sales plan and budget creation for industry tradeshow/conferences, sales missions and customer engagement. Create marketing and communication plan to support tradeshows/conferences/client engagement. Education and Experience: Bachelor's degree in marketing, Business, Public Administration, or related field; 3 to 5 years' experience in marketing, business, public and media relations, promotional and sales strategies, project management, or related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted Knowledge of: • Marketing, business, public and media relations • Promotional and sales strategies and techniques • Meeting and convention industry best practices and trends • Principles and practices of program administration and management • Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications Skill in: • Customer service • Critical thinking and analysis • Negotiation • Verbal and written communication • Preparing original reports, documents and presentations • Developing marketing communication plans, strategies and/or contract proposals to meet client needs Ability to: • Prioritize multiple projects and demonstrate problem-solving • Make complex business decisions to layer business, increase revenue opportunities, and drive operational efficiencies • Consult with other departments and industry-wide partners to gather data and make informed decisions • Negotiate high priority/high impact contracts independently, including revenue decisions, external funding sources, and contract legal clauses ADA and Other Requirements: Work Environment and Physical Effort: Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Work Environment: Work is typically performed in an office or similar indoor environment. Employees may occasionally work in or around construction sites or vehicles. Work Exposures: Employees may occasionally interact with individuals who are hostile or irate. The City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are available upon request.