City of Mesa

Receive, evaluate, and dispatch emergency calls for police, fire, and medical assistance while maintaining radio contact with mobile units. | High school diploma or GED, 1-3 years public contact or customer service experience, minimum typing speed of 45 nwpm, successful completion of Criticall test, background check, psychological evaluation, hearing test, and CPR certification within 60 days. | The City of Mesa is pleased to offer a hiring bonus for individuals hired as a Public Safety Telecommunicator I; $1,000 will be paid upon successful completion of the Public Safety Telecommunicator classroom training program and $1,000 will be paid one year after completion of the training. This recruitment will be used to fill vacancies in the 911 Call-Taker, Police Dispatching, and Fire Dispatching assignments. A Public Safety Telecommunicator I is the entry-level class in the Public Safety Telecommunicator series and is responsible for receiving, evaluating, and processing all 9-1-1 calls for police, fire, and medical assistance; or receiving and dispatching calls and messages for police or fire/emergency medical services, and maintaining radio contact with mobile units. Work involves evaluating incoming calls, dispatching field units, and transmitting information and messages upon request and according to established procedures. 911 Call-Taker Assignment: Receives and evaluates calls from the public concerning crimes, fires, and medical emergencies. Specific duties include: evaluating calls for proper action; initiating Police and Fire/Medical response by obtaining information required for dispatching field units; accessing the priority dispatch protocol system which is used to triage emergency medical service requests and supply pre-arrival instructions; entering data into a computer as it is being received; and providing emergency first aid or Cardiopulmonary Resuscitation (CPR) instructions, if appropriate. Calls and messages include routine reports, referral information, and emergency calls for assistance from citizens and public safety personnel. A Public Safety Telecommunicator I in the 911 Call-Taker Assignment enters abandoned vehicle information and performs vehicle registration, Driver's License, stolen vehicle, and wanted persons checks by utilizing a criminal justice information system. Fire Dispatching Assignment: Dispatches calls and messages for Fire and Medical emergency services and maintains radio contact with mobile units. A Public Safety Telecommunicator I in the Fire Dispatching assignment works in the Mesa Regional Dispatch Center (MRDC) which is responsible for multi-agency dispatching and a valley-wide automatic aide system. Specific duties include: making appropriate notifications and call-outs for major incidents; selecting correct format for dispatching from twelve or more categories; dispatching ground and air ambulances; and contacting other agencies, utilities, airport towers, the Public Information Officer, on-call investigators, numerous specialty teams, and rescue services such as the Red Cross depending on the type of incident. Police Dispatching Assignment: Dispatches calls and messages for Police emergency services and maintains radio contact with mobile units. A Public Safety Telecommunicator I in the Police Dispatching assignment works in the Police Communications Center which is responsible for dispatching Police Officers for the City of Mesa involving high volume of radio traffic and monitoring of status changes during routine and emergent situations. Calls and messages include routine reports, referral information, and emergency calls for assistance from citizens and Police personnel. Public Safety Telecommunicator I is a civilian position. All work is performed in accordance with department policies and procedures; and local, state, and federal regulations. A Public Safety Telecommunicator I works rotating shifts that include nights, weekends, and holidays. Employees in this class may progress by noncompetitive promotion to the Public Safety Telecommunicator II classification upon meeting the specific criteria-based promotion requirements. The employee must have completed the probationary requirement as a Public Safety Telecommunicator I and demonstrated the level of competency necessary to perform the duties with minimal supervision and assistance. This class is distinguished from the Public Safety Telecommunicator II class by the training responsibilities of the latter. Supervision is received from a Public Safety Communications Shift Supervisor who reviews work through observations on the job and results achieved. This class is FLSA nonexempt. Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions. Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity. Minimum Qualifications Required. Graduation from High School or GED. Good (1 - 3 years) experience in public contact or customer service experience. A minimum typing speed of 45 net words per minute (nwpm) is also required and will be verified prior to employment or promotion to this class. Must successfully pass Criticall test prior to hire or promotion date. Special Requirements. Because of the confidential, sensitive nature of information handled, successful completion of a background investigation is required. Candidates given a conditional job offer will be required to pass a psychological evaluation and hearing test. Must obtain Cardiopulmonary Resuscitation (CPR) certification within 60 days of hire or promotion date. All required certifications must be maintained throughout employment. Must not be on the Office of Inspector General (OIG) list of Excluded Individuals/Entities (LEIE). Substance Abuse Testing. Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment/pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures. Preferred/Desirable Qualifications. Experience with computer data entry is desirable. Bilingual speaking skills (English/ Spanish) are desirable. Experience in the operation of multiline phone system or radio communications system is desirable. https://apps.mesaaz.gov/JobDescriptions/Documents/JobDescriptions/cs4930.pdf

Manage and direct the Public Safety Communications Division operations including supervision, budgeting, staffing, policy development, and interdepartmental collaboration. | Bachelor's degree in related field, 5+ years supervisory public safety experience including 2+ years managerial experience, background check and psychological exam, preferred experience with unified call center operations and related technical systems. | This classification has been designated as a non-classified, non-merit system, at-will position. First review of applications will be Monday, October 13, 2025. The Mesa Public Safety Communications Manager is responsible for managing and directing the work within the Communication Services Division (CSD) of the Mesa Public Safety Support (MPSS) Department, which is a twenty-four hour, seven-days-per-week operation that handles contacts (example: calls, texts) from the public for public safety emergency and non-emergency services, information, and support. The CSD processes emergency calls and text exchanges for police, fire, and medical services as well as needs for non-emergency public safety information/services through dedicated non-emergency and administrative lines. This position supervises Public Safety Communications Administrators who are responsible for overseeing the day-to-day operations for call center services and a training supervisor responsible for developing and delivering a curriculum to train newly hired employees and provide in-service/continuing training to current employees. Specific duties of the Manager include: developing strategic and operational plans for the division; collaborating with the Mesa Police Department and Mesa Fire and Medical Department to promote consistent and complementary practices across the three departments; analyzing data on performance and workloads; ensuring technical support on Police response is provided to Public Safety Shift Supervisors and Telecommunicators; coordinating budgeting and financial management activities with MPSS fiscal staff, to include preparing budget estimates, monitoring expenditures, and communicating status of funds; developing staffing strategies and shift schedules that ensure adequate coverage of the work, and managing use of overtime to close gaps; identifying opportunities to improve performance outcomes while ensuring efficiency of call center operations; performing notifications to appropriate internal and external parties on the status of major incidents; handling media inquiries, collaborating with other city Departments on the delivery of services to the residents, businesses, and visitors to Mesa; coordinating policy development and implementation to promote standardized approaches to responding to emergency and non-emergency public contacts; monitoring results of quality assurance reviews to identify patterns and trends in performance and implications for changes to hiring, training, policy, or practice; and participating in regional collaboration such as PSAP manager meetings at the state and local agency levels and regional cooperation group meetings. This class performs related duties as required. This class is distinguished from the Public Safety Communications Administrator class by the administrative duties performed and additional responsibility in the areas of supervisory, fiscal, and decision-making capacity. This class is supervised by the MPSS Deputy Director who evaluates work through observation, reports, meetings, and results achieved. This class is FLSA exempt-executive. Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions. Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity. Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor’s Degree in Criminal Justice, Business Administration, Public Administration, or related field. Extensive (5+ years) supervisory experience in a public safety environment including at least 2 years of progressively responsible managerial and administrative experience. Special Requirements. Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and psychological examination will be required. Substance Abuse Testing. Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment/pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures. Preferred/Desirable Qualifications. Experience managing a unified call taking model (example: telecommunicators handling the full range of public safety calls [example: law enforcement, fire and rescue, and emergency medical services]) is preferred. Experience with CAD, Computer Telephony Integration (CTI) systems, and 800 Mhz radio systems is also preferred. https://apps.mesaaz.gov/jobdescriptions/Documents/JobDescriptions/cs6108.pdf