City of Atlanta

Assess training needs, develop training methods, write procedure manuals, present training sessions, and ensure quality customer service standards. | Minimum 3 years experience in quality assurance or training, strong instructional design skills, excellent communication, and proficiency in training material development. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service by assessing training needs, developing effective training programs, and creating comprehensive procedure manuals. Your work will directly impact the quality and consistency of service delivery to the community. What You'll Do: - You will assess the training needs of ATL311 staff to identify gaps and opportunities for improvement. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to support staff performance. - You will present training sessions and workshops to enhance employee skills and knowledge. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will monitor and evaluate the effectiveness of training programs and make necessary adjustments. - You will maintain up-to-date knowledge of best practices in customer service and training methodologies. - You will support continuous improvement efforts by providing feedback and recommendations. What You Bring: - Minimum of 3 years of experience in quality assurance, training, or a related field. - Strong skills in instructional design and adult learning principles. - Excellent written and verbal communication abilities. - Proficiency in developing training materials and procedure documentation. - Ability to present information clearly and engage diverse audiences. - Experience with customer service environments is highly desirable. Bonus Points If You Have: - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Experience working in a government or public sector setting. - Familiarity with ATL311 or similar municipal customer service platforms. - Skills in data analysis to assess training impact and quality metrics. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer flexible work schedules and generous paid time off. Ready to Apply? Interested candidates should submit their resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. Join us in making a difference in the community through quality service and training excellence.

Assess training needs, develop and deliver training programs, write procedure manuals, and ensure quality assurance in customer service operations. | Minimum 3 years experience in quality assurance or training, strong communication and instructional design skills, proficiency in training material development, and preferably public sector experience. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. Your expertise will help assess training needs, develop effective training programs, and create comprehensive procedure manuals to support staff development and service quality. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and improvement opportunities. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to standardize processes. - You will present training sessions and workshops to enhance staff knowledge and performance. - You will monitor and evaluate the effectiveness of training programs and recommend improvements. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will maintain up-to-date knowledge of customer service best practices and quality assurance standards. - You will support continuous improvement efforts by analyzing customer feedback and operational data. What You Bring: - Minimum of 3 years of experience in quality assurance, training, or a related field. - Strong skills in instructional design and adult learning principles. - Excellent written and verbal communication abilities. - Proficiency in developing training materials and procedure documentation. - Ability to analyze data and use insights to drive training effectiveness. - Experience working in a customer service or public sector environment is preferred. Bonus Points If You Have: - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Experience with learning management systems (LMS) and e-learning tools. - Familiarity with municipal government operations or public administration. - Strong facilitation and presentation skills. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? Interested candidates should submit their resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. Join us in making a positive impact on our community through quality service and training excellence.

Assess training needs, develop and deliver training programs, write procedure manuals, and ensure quality assurance within ATL311. | Minimum 3 years experience in quality assurance or training, strong communication and instructional design skills, proficiency in training material development. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. Your expertise will help assess training needs, develop effective training programs, and create comprehensive procedure manuals to support staff development and service quality. What You'll Do: - You will assess training needs across the ATL311 department to identify skill gaps and improvement opportunities. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to standardize processes. - You will present training sessions and workshops to staff, ensuring engagement and knowledge retention. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will monitor and evaluate the effectiveness of training programs and recommend enhancements. - You will maintain up-to-date knowledge of best practices in quality assurance and customer service. - You will support continuous improvement efforts by gathering feedback and analyzing performance data. What You Bring: - Minimum of 3 years of experience in quality assurance, training, or a related field. - Strong skills in instructional design and adult learning principles. - Excellent written and verbal communication abilities. - Proficiency in developing training materials and procedure documentation. - Ability to present information clearly and engage diverse audiences. - Strong analytical skills to assess training effectiveness and quality metrics. Bonus Points If You Have: - Experience working in a municipal or government environment. - Familiarity with customer service call center operations. - Certification in training or quality assurance (e.g., CPTM, Six Sigma). - Knowledge of ATL311 systems and processes. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer flexible work schedules and generous paid time off. Ready to Apply? Interested candidates should submit their application through the City of Atlanta's official careers website. Please include a resume and cover letter outlining your qualifications and experience relevant to this role.

Assess training needs, develop and deliver training programs, write procedure manuals, conduct quality assurance audits, and support customer service staff. | Minimum 3 years experience in training or quality assurance, strong communication and analytical skills, proficiency in training materials development. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. Our Department of Customer Service (DCS) is dedicated to enhancing citizen engagement and ensuring high-quality service delivery through innovative solutions and continuous improvement. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in assessing training needs, developing effective training programs, and ensuring consistent quality standards across customer service operations. Your work will directly impact the efficiency and satisfaction of both employees and the public. What You'll Do: - You will assess training needs by analyzing service quality and identifying gaps. - You will develop and implement comprehensive training methods tailored to diverse learning styles. - You will write clear, detailed procedure manuals and training materials. - You will present training sessions and workshops to staff at various levels. - You will monitor and evaluate the effectiveness of training programs and make improvements. - You will collaborate with department leaders to align training with organizational goals. - You will conduct quality assurance audits to ensure compliance with service standards. - You will provide ongoing support and coaching to customer service representatives. What You Bring: - Minimum of 3 years experience in training development, quality assurance, or a related field. - Strong knowledge of customer service principles and quality assurance methodologies. - Excellent written and verbal communication skills. - Proficiency in creating training materials and using presentation software. - Ability to analyze data and generate actionable insights. - Strong interpersonal skills with the ability to engage and motivate diverse teams. Bonus Points If You Have: - Experience working in a municipal or government environment. - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Familiarity with ATL311 or similar customer service platforms. - Bilingual abilities or experience working with diverse communities. What We Offer: - We offer a competitive salary range of $55,000 - $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer generous paid time off and retirement benefits. Ready to Apply? Interested candidates should submit their resume and cover letter through the City of Atlanta's official careers portal. Applications will be accepted until the position is filled. Join us in making a difference in our community through quality service and training excellence.

Assess training needs, develop and implement training programs, write procedure manuals, present training sessions, and support quality assurance initiatives. | Minimum 3 years experience in quality assurance or training, strong communication and instructional design skills, proficiency in training material development, and experience in customer service or public sector preferred. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. You will assess training needs, develop effective training programs, and create comprehensive procedure manuals to support staff development and service quality. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and improvement opportunities. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to standardize processes. - You will present training sessions and workshops to enhance staff knowledge and performance. - You will monitor and evaluate the effectiveness of training programs and recommend improvements. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will maintain up-to-date knowledge of best practices in customer service and quality assurance. - You will support continuous improvement efforts by analyzing customer feedback and operational data. What You Bring: - Minimum of 3 years of experience in quality assurance, training, or a related field. - Strong skills in instructional design and adult learning principles. - Excellent written and verbal communication abilities. - Proficiency in developing training materials and procedure documentation. - Ability to analyze data and feedback to drive improvements. - Experience working in a customer service or public sector environment is preferred. Bonus Points If You Have: - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Experience with ATL311 or similar municipal customer service systems. - Familiarity with e-learning platforms and digital training tools. - Strong project management skills. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer flexible work schedules and generous paid time off. Ready to Apply? To apply, please submit your resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. We look forward to your application and the possibility of you joining our dedicated team.

Assess training needs, develop training methods, write procedure manuals, present information, and support quality assurance for ATL311 customer service teams. | Minimum 3 years experience in quality assurance or training, strong communication and documentation skills, proficiency in training development, and analytical abilities. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through effective governance and dedicated workforce development. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. You will assess training needs, develop comprehensive training programs, and create clear procedural documentation to support continuous improvement across departments. What You'll Do: - You will assess and identify training needs across various customer service teams. - You will develop and implement effective training methods tailored to diverse learning styles. - You will write and maintain detailed procedure manuals and training materials. - You will deliver engaging training sessions and workshops to staff at all levels. - You will monitor and evaluate the effectiveness of training programs and suggest improvements. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will analyze customer service data to identify quality assurance opportunities. - You will support the ATL311 team in maintaining compliance with city policies and standards. What You Bring: - Minimum of 3 years of experience in quality assurance, training, or a related field. - Strong knowledge of training development and instructional design principles. - Excellent written and verbal communication skills. - Proficiency in creating clear and concise procedural documentation. - Ability to present information effectively to diverse audiences. - Strong analytical and problem-solving skills. Bonus Points If You Have: - Experience working in a government or public sector environment. - Familiarity with customer service software and CRM systems. - Certification in training or quality assurance (e.g., CPTM, Six Sigma). - Bilingual abilities or experience working with diverse communities. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer flexible work schedules and generous paid time off. Ready to Apply? Please submit your resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. We look forward to your application!

Assess training needs, develop training programs, write procedure manuals, present training, and support quality assurance in customer service. | Minimum 3 years experience in quality assurance or training, strong communication and instructional design skills, proficiency in training material development, and ability to analyze training effectiveness. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. You will assess training needs, develop effective training programs, and create comprehensive procedure manuals to support staff development and service quality. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and improvement opportunities. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to standardize processes. - You will present training sessions and workshops to enhance staff knowledge and performance. - You will monitor and evaluate the effectiveness of training programs and make necessary adjustments. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will maintain up-to-date knowledge of best practices in customer service and quality assurance. - You will support continuous improvement efforts by providing feedback and recommendations. What You Bring: - Minimum of 3 years of experience in quality assurance, training, or a related field. - Strong skills in instructional design and adult learning principles. - Excellent written and verbal communication skills. - Proficiency in developing training materials and procedure documentation. - Ability to analyze data and assess training effectiveness. - Strong interpersonal skills and the ability to work collaboratively across teams. Bonus Points If You Have: - Experience working in a government or public service environment. - Knowledge of customer service software and CRM systems. - Certification in training or quality assurance (e.g., CPTM, Six Sigma). - Familiarity with Atlanta city services and community engagement practices. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? Interested candidates should submit their resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. Join us in making a positive impact on our community through quality service and training excellence.

Assess training needs, develop and implement training programs, create procedure manuals, present training sessions, collaborate with leadership, and evaluate training effectiveness. | Minimum 3 years experience in training or quality assurance, strong instructional design and communication skills, proficiency in training materials development, and experience in customer service or public sector environments. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within the ATL311 department, you will play a critical role in ensuring high standards of customer service and operational excellence. Your primary focus will be to assess training needs, develop effective training programs, and create comprehensive procedure manuals to support staff development and service quality. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and areas for improvement. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to standardize processes. - You will present training sessions and workshops to enhance staff knowledge and performance. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will monitor and evaluate the effectiveness of training programs and recommend improvements. - You will maintain up-to-date knowledge of best practices in customer service and quality assurance. - You will support continuous improvement efforts by gathering feedback and analyzing service metrics. What You Bring: - A minimum of 3 years of experience in training development, quality assurance, or a related field. - Strong skills in instructional design and adult learning principles. - Excellent written and verbal communication skills. - Proficiency in creating training materials and procedure documentation. - Ability to present information clearly and engage diverse audiences. - Experience with customer service operations or public sector environments is preferred. Bonus Points If You Have: - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Experience with ATL311 or similar municipal customer service platforms. - Knowledge of data analysis tools to assess training impact. - Bilingual abilities to support diverse community engagement. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer flexible work schedules and generous paid time off. Ready to Apply? Interested candidates should submit their resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. Join us in making a positive impact on our community through quality service and training excellence.

Assess training needs, develop and implement training programs, write procedure manuals, present training sessions, and support quality assurance initiatives. | Minimum 3 years experience in quality assurance or training, strong instructional design and communication skills, proficiency in training material development, and customer service experience preferred. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to providing exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. You will assess training needs, develop effective training programs, and create comprehensive procedure manuals to support staff development and service quality. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and improvement opportunities. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to standardize processes. - You will present training sessions and workshops to enhance staff knowledge and performance. - You will monitor and evaluate the effectiveness of training programs and recommend improvements. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will maintain up-to-date knowledge of best practices in customer service and quality assurance. - You will support continuous improvement efforts by gathering feedback and analyzing service metrics. What You Bring: - Minimum of 3 years of experience in quality assurance, training, or a related field. - Strong skills in instructional design and adult learning principles. - Excellent written and verbal communication abilities. - Proficiency in developing training materials and procedure documentation. - Ability to analyze data and assess training effectiveness. - Experience working in a customer service or public sector environment is preferred. Bonus Points If You Have: - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Experience with learning management systems (LMS) and e-learning tools. - Knowledge of municipal government operations. - Strong facilitation and presentation skills. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? To apply, please submit your resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. We look forward to your interest in joining our team!

Assess training needs, develop and implement training programs, write procedure manuals, present training sessions, and support continuous improvement in customer service quality. | Minimum 3 years experience in quality assurance or training, strong communication and technical skills, proficiency with training tools, and ability to collaborate effectively. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to providing exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. Your expertise will help assess training needs, develop effective training programs, and create comprehensive procedure manuals to support staff development and service quality. What You'll Do: - You will assess training needs across the ATL311 department to identify skill gaps and improvement opportunities. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to standardize processes. - You will present training sessions and workshops to staff, ensuring engagement and knowledge retention. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will monitor and evaluate the effectiveness of training programs and recommend enhancements. - You will maintain up-to-date knowledge of best practices in quality assurance and customer service. - You will support continuous improvement efforts by providing feedback and coaching to team members. What You Bring: - Minimum of 3 years of experience in quality assurance, training, or a related field. - Strong knowledge of training development methodologies and adult learning principles. - Excellent written and verbal communication skills, with experience in manual and content creation. - Proficiency in using training software and tools, such as LMS platforms and presentation software. - Ability to analyze data and feedback to improve training effectiveness. - Strong interpersonal skills and the ability to work collaboratively across departments. Bonus Points If You Have: - Experience working in a government or public service environment. - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Familiarity with ATL311 or similar customer service platforms. - Bilingual abilities or experience working with diverse communities. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer flexible work schedules and generous paid time off. Ready to Apply? To apply, please submit your resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. Join us in making a positive impact on our community through quality service and training excellence.

Assess training needs, develop training methods, write procedure manuals, present information, and support quality assurance in the ATL311 department. | Minimum 3 years experience in training development or quality assurance, strong communication and organizational skills, proficiency in instructional design and documentation. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through dedicated departments like ATL311, which serves as a critical point of contact for citizen services. Role Overview: As a Quality Assurance and Training Specialist within the ATL311 department, you will play a pivotal role in ensuring high standards of customer service and operational excellence. Your expertise will help identify training needs, develop effective training programs, and maintain comprehensive procedure manuals to support staff performance and service quality. What You'll Do: - You will assess training needs across the ATL311 department to identify skill gaps and improvement opportunities. - You will develop and implement innovative training methods tailored to diverse learning styles. - You will write and update detailed procedure manuals to ensure consistency and clarity in operations. - You will present training sessions and informational workshops to staff at various levels. - You will collaborate with department leaders to align training programs with organizational goals. - You will monitor and evaluate the effectiveness of training initiatives and recommend enhancements. - You will support quality assurance processes by reviewing service delivery and identifying areas for improvement. - You will maintain accurate records of training activities and outcomes. What You Bring: - A minimum of 3 years of experience in training development, quality assurance, or a related field. - Strong knowledge of instructional design and adult learning principles. - Excellent written and verbal communication skills. - Proficiency in creating training materials and procedure documentation. - Ability to present information clearly and engage diverse audiences. - Strong organizational skills and attention to detail. Bonus Points If You Have: - Experience working in a government or public service environment. - Familiarity with customer service call center operations. - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Proficiency with e-learning platforms and digital training tools. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? To join the City of Atlanta team as a Quality Assurance and Training Specialist, please submit your application through the official City of Atlanta careers website. Applications will be accepted until the position is filled. We look forward to reviewing your qualifications and welcoming you to our team.

Assess training needs, develop and deliver training programs, write procedure manuals, and support quality assurance efforts within ATL311. | Minimum 3 years experience in training or quality assurance, strong communication and organizational skills, proficiency with LMS, and data analysis capabilities. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through dedicated teams and forward-thinking initiatives. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. Your expertise will help assess training needs, develop effective training programs, and maintain comprehensive procedure manuals to support continuous improvement. What You'll Do: - You will assess training needs across the ATL311 department to identify skill gaps and opportunities for development. - You will design, develop, and implement training programs and materials tailored to diverse learning styles. - You will write and update detailed procedure manuals to ensure consistency and clarity in operations. - You will deliver engaging training sessions and presentations to staff at various levels. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will monitor and evaluate the effectiveness of training programs and recommend improvements. - You will maintain accurate records of training activities and participant progress. - You will support quality assurance efforts by analyzing customer service data and feedback. What You Bring: - Minimum of 3 years of experience in training development, quality assurance, or a related field. - Strong knowledge of instructional design principles and adult learning theories. - Excellent written and verbal communication skills. - Proficiency with training software and tools, such as Learning Management Systems (LMS). - Ability to analyze data and generate actionable insights. - Strong organizational skills and attention to detail. Bonus Points If You Have: - Experience working in a government or public service environment. - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Familiarity with customer service platforms and CRM software. - Bilingual abilities or experience working with diverse communities. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? To apply, please submit your resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. We look forward to your interest in joining our team and contributing to the City of Atlanta's commitment to excellence in public service.

Assess training needs, develop and implement training programs, write procedure manuals, present training sessions, and support quality assurance initiatives. | Minimum 3 years experience in quality assurance or training, strong instructional design skills, excellent communication, and ability to analyze training effectiveness. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. Your expertise will help assess training needs, develop effective training programs, and create comprehensive procedure manuals to support staff development and service quality. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and improvement opportunities. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to standardize processes. - You will present training sessions and workshops to enhance staff knowledge and performance. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will monitor and evaluate the effectiveness of training programs and recommend improvements. - You will maintain up-to-date knowledge of best practices in quality assurance and customer service. - You will support continuous improvement efforts by providing feedback and coaching to staff. What You Bring: - Minimum of 3 years of experience in quality assurance, training, or a related field. - Strong skills in instructional design and adult learning principles. - Excellent written and verbal communication skills. - Proficiency in developing training materials and procedure documentation. - Ability to analyze data and assess training effectiveness. - Strong interpersonal skills and the ability to work collaboratively across teams. Bonus Points If You Have: - Experience working in a municipal or government environment. - Knowledge of customer service operations, particularly in call center settings. - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Familiarity with learning management systems (LMS) and e-learning tools. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? Interested candidates should submit their resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. Join us in making a positive impact on our community through quality service and training excellence.

Assess training needs, develop and implement training programs, write procedure manuals, present training sessions, and support quality assurance initiatives. | Minimum 3 years experience in quality assurance or training, strong instructional design and communication skills, proficiency in training material development, and customer service experience preferred. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. Your expertise will help assess training needs, develop effective training programs, and create comprehensive procedure manuals to support staff development and service quality. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and improvement opportunities. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to standardize processes. - You will present training sessions and workshops to enhance staff knowledge and performance. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will monitor and evaluate the effectiveness of training programs and recommend improvements. - You will maintain up-to-date knowledge of best practices in quality assurance and customer service. - You will support continuous improvement efforts by providing feedback and coaching to staff. What You Bring: - A minimum of 3 years of experience in quality assurance, training, or a related field. - Strong skills in instructional design and adult learning principles. - Excellent written and verbal communication abilities. - Proficiency in developing training materials and procedure documentation. - Ability to analyze data and assess training effectiveness. - Experience working in a customer service or public sector environment is preferred. Bonus Points If You Have: - Certification in Quality Assurance or Training (e.g., Six Sigma, CPTD). - Experience with learning management systems (LMS) and e-learning tools. - Knowledge of municipal government operations. - Strong facilitation and presentation skills. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? Interested candidates should submit their resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. Join us in making a positive impact on our community through quality service and training excellence.

Assess training needs, develop and implement training programs, write procedure manuals, present training sessions, support quality assurance, and maintain training records. | Minimum 3 years experience in quality assurance or training, strong communication and analytical skills, proficiency with training software, and ability to manage multiple projects. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through dedicated teams and forward-thinking initiatives. Role Overview: As a Quality Assurance and Training Specialist within the ATL311 department, you will play a critical role in ensuring high standards of customer service and operational excellence. Your expertise will help identify training needs, develop effective training programs, and maintain comprehensive procedure manuals to support staff performance and service quality. What You'll Do: - You will assess training needs across the ATL311 customer service teams to identify skill gaps and improvement opportunities. - You will develop and implement innovative training methods tailored to diverse learning styles and operational requirements. - You will write and update detailed procedure manuals to ensure consistency and clarity in service delivery. - You will present training sessions and workshops to staff, fostering a culture of continuous learning and development. - You will collaborate with department leaders to align training programs with organizational goals and customer service standards. - You will monitor and evaluate the effectiveness of training initiatives, making adjustments as needed to maximize impact. - You will support quality assurance efforts by conducting audits and providing feedback to improve service processes. - You will maintain accurate records of training activities and quality assessments for reporting and compliance purposes. What You Bring: - A minimum of 3 years of experience in quality assurance, training, or a related field, preferably within a customer service environment. - Strong knowledge of training development techniques and adult learning principles. - Excellent written and verbal communication skills, with the ability to create clear and engaging training materials. - Proficiency in using training software and tools, such as Learning Management Systems (LMS). - Strong analytical skills to assess training effectiveness and quality metrics. - Ability to work collaboratively with diverse teams and manage multiple projects simultaneously. Bonus Points If You Have: - Experience working in a municipal or government setting. - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Familiarity with ATL311 or similar customer service platforms. - Bilingual skills or additional language proficiency. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth within the City of Atlanta. - We offer a supportive and inclusive work environment that values diversity and teamwork. - We offer flexible work schedules and generous paid time off to support work-life balance. Ready to Apply? Interested candidates should submit their resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. Join us in making a positive impact on our community through quality service and training excellence.

Assess training needs, develop and implement training programs, write procedure manuals, present training sessions, and support quality assurance processes. | Minimum 3 years experience in training or quality assurance, strong communication and organizational skills, proficiency in instructional design, and experience in customer service environments. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service by assessing training needs, developing effective training programs, and creating comprehensive procedure manuals. Your work will directly impact the quality and consistency of service delivery to the community. What You'll Do: - You will assess the training needs of ATL311 staff to identify gaps and opportunities for improvement. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to support staff development. - You will present training sessions and workshops to enhance employee skills and knowledge. - You will collaborate with department leaders to align training programs with organizational goals. - You will monitor and evaluate the effectiveness of training initiatives and recommend improvements. - You will maintain up-to-date knowledge of best practices in customer service and training methodologies. - You will support quality assurance processes to ensure compliance with city standards. What You Bring: - Minimum of 3 years of experience in training development, quality assurance, or a related field. - Strong written and verbal communication skills with the ability to create engaging training content. - Proficiency in instructional design and adult learning principles. - Experience with customer service environments, preferably in a public sector or municipal setting. - Ability to analyze data and feedback to improve training effectiveness. - Strong organizational skills and attention to detail. Bonus Points If You Have: - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Experience with e-learning platforms and digital training tools. - Familiarity with ATL311 or similar municipal customer service systems. - Bilingual abilities or experience working in diverse cultural environments. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive work environment that values diversity and inclusion. - We offer generous paid time off and retirement benefits. Ready to Apply? Interested candidates should submit their resume and cover letter through the City of Atlanta's official careers portal. Applications will be accepted until the position is filled. Join us in making a difference in the community through quality service and training excellence.

Assess training needs, develop and deliver training programs, write procedure manuals, and ensure quality assurance in customer service operations. | Minimum 3 years experience in quality assurance or training, strong communication and instructional design skills, proficiency in training material development, and experience in customer service or public sector preferred. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within the ATL311 department, you will play a critical role in ensuring high standards of customer service and operational excellence. Your expertise will help assess training needs, develop effective training programs, and create comprehensive procedure manuals to support staff development and service quality. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and improvement opportunities. - You will develop and implement innovative training methods tailored to diverse learning styles. - You will write clear, detailed procedure manuals and training materials to standardize processes. - You will deliver engaging training sessions and presentations to enhance staff competencies. - You will monitor and evaluate the effectiveness of training programs and recommend improvements. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will maintain up-to-date knowledge of best practices in customer service and quality assurance. - You will support continuous improvement efforts by gathering feedback and analyzing performance data. What You Bring: - Minimum of 3 years of experience in quality assurance, training, or a related field. - Strong skills in instructional design and adult learning principles. - Excellent written and verbal communication abilities. - Proficiency in developing training materials and procedure documentation. - Ability to analyze data and assess training effectiveness. - Experience working in a customer service or public sector environment is preferred. Bonus Points If You Have: - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Experience with e-learning platforms and digital training tools. - Familiarity with municipal government operations. - Strong project management skills. What We Offer: - We offer a competitive salary range of $55,000 - $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer flexible work schedules and generous paid time off. Ready to Apply? Interested candidates should submit their application through the City of Atlanta's official careers website. Please include a resume and cover letter outlining your qualifications and experience relevant to this role.

Assess training needs, develop training methods, write procedure manuals, present training sessions, and evaluate program effectiveness to ensure high-quality customer service. | Minimum 3 years experience in quality assurance or training, strong instructional design skills, excellent communication, and proficiency in training material development. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. Your expertise will help assess training needs, develop effective training programs, and create comprehensive procedure manuals to support staff development and service quality. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and improvement opportunities. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to standardize processes. - You will present training sessions and workshops to enhance staff knowledge and performance. - You will monitor and evaluate the effectiveness of training programs and recommend improvements. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will maintain up-to-date knowledge of best practices in customer service and quality assurance. - You will support continuous improvement efforts by gathering feedback and analyzing service metrics. What You Bring: - Minimum of 3 years of experience in quality assurance, training, or a related field. - Strong skills in instructional design and adult learning principles. - Excellent written and verbal communication abilities. - Proficiency in developing training materials and procedure documentation. - Ability to analyze data and assess training effectiveness. - Experience working in a customer service or public sector environment is preferred. Bonus Points If You Have: - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Experience with learning management systems (LMS) and e-learning tools. - Knowledge of municipal government operations. - Strong facilitation and presentation skills. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? To apply, please submit your resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. We look forward to your interest in joining our team!

Assess training needs, develop and deliver training programs, write procedure manuals, conduct quality assurance audits, and support staff development to ensure high-quality customer service. | Minimum 3 years experience in training or quality assurance, strong communication skills, proficiency with training tools, and ability to analyze data for continuous improvement. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. Our Department of Customer Service (DCS) is dedicated to enhancing citizen engagement and ensuring high-quality service delivery through innovative solutions and continuous improvement. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in assessing training needs, developing effective training programs, and ensuring consistent quality standards across customer service operations. Your work will directly impact the efficiency and satisfaction of both employees and the public. What You'll Do: - You will assess training needs by analyzing service quality and identifying areas for improvement. - You will develop and implement comprehensive training methods tailored to diverse learning styles. - You will write clear, detailed procedure manuals and training materials to support staff development. - You will present training sessions and workshops to employees, ensuring engagement and knowledge retention. - You will monitor and evaluate the effectiveness of training programs and make necessary adjustments. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will conduct quality assurance audits to maintain high standards in customer service delivery. - You will provide ongoing support and coaching to staff to foster continuous improvement. What You Bring: - A minimum of 3 years of experience in training development, quality assurance, or a related field. - Strong knowledge of customer service principles and quality assurance methodologies. - Excellent written and verbal communication skills, with experience in creating training materials. - Proficiency in using training software and tools, such as Learning Management Systems (LMS). - Ability to analyze data and feedback to drive training improvements. - Strong interpersonal skills and the ability to engage and motivate diverse teams. Bonus Points If You Have: - Experience working in a government or public sector environment. - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Familiarity with ATL311 or similar customer service platforms. - Bilingual abilities or experience working with diverse communities. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to work-life balance. - We offer generous paid time off and retirement benefits. Ready to Apply? To join our team and contribute to enhancing customer service quality in the City of Atlanta, please submit your resume and cover letter through the City of Atlanta careers portal. Applications will be accepted until the position is filled.

Assess training needs, develop training programs, write procedure manuals, present training sessions, and support quality assurance initiatives. | Minimum 3 years experience in quality assurance or training, strong communication and instructional design skills, proficiency in training material development. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. You will assess training needs, develop effective training programs, and create comprehensive procedure manuals to support staff development and service quality. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and improvement opportunities. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to standardize processes. - You will present training sessions and workshops to staff, ensuring engagement and knowledge retention. - You will monitor and evaluate the effectiveness of training programs and recommend improvements. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will maintain up-to-date knowledge of best practices in quality assurance and customer service. - You will support continuous improvement efforts by analyzing customer feedback and operational data. What You Bring: - Minimum of 3 years of experience in quality assurance, training, or a related field. - Strong skills in instructional design and adult learning principles. - Excellent written and verbal communication skills. - Proficiency in developing training materials and procedure documentation. - Ability to present information clearly and engage diverse audiences. - Experience with customer service operations or public sector environments is preferred. Bonus Points If You Have: - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Experience with ATL311 or similar municipal customer service centers. - Familiarity with learning management systems (LMS) and e-learning tools. - Strong analytical skills to assess training impact and quality metrics. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? To apply, please submit your resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. We look forward to your application and the possibility of you joining our dedicated team.