City of Atlanta

Assess training needs, develop and deliver training programs, write procedure manuals, conduct quality assurance audits, and support staff development to ensure high-quality customer service. | Minimum 3 years experience in training or quality assurance, strong communication skills, proficiency with training tools, and ability to analyze data for continuous improvement. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. Our Department of Customer Service (DCS) is dedicated to enhancing citizen engagement and ensuring high-quality service delivery through innovative solutions and continuous improvement. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in assessing training needs, developing effective training programs, and ensuring consistent quality standards across customer service operations. Your work will directly impact the efficiency and satisfaction of both employees and the public. What You'll Do: - You will assess training needs by analyzing service quality and identifying areas for improvement. - You will develop and implement comprehensive training methods tailored to diverse learning styles. - You will write clear, detailed procedure manuals and training materials to support staff development. - You will present training sessions and workshops to employees, ensuring engagement and knowledge retention. - You will monitor and evaluate the effectiveness of training programs and make necessary adjustments. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will conduct quality assurance audits to maintain high standards in customer service delivery. - You will provide ongoing support and coaching to staff to foster continuous improvement. What You Bring: - A minimum of 3 years of experience in training development, quality assurance, or a related field. - Strong knowledge of customer service principles and quality assurance methodologies. - Excellent written and verbal communication skills, with experience in creating training materials. - Proficiency in using training software and tools, such as Learning Management Systems (LMS). - Ability to analyze data and feedback to drive training improvements. - Strong interpersonal skills and the ability to engage and motivate diverse teams. Bonus Points If You Have: - Experience working in a government or public sector environment. - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Familiarity with ATL311 or similar customer service platforms. - Bilingual abilities or experience working with diverse communities. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to work-life balance. - We offer generous paid time off and retirement benefits. Ready to Apply? To join our team and contribute to enhancing customer service quality in the City of Atlanta, please submit your resume and cover letter through the City of Atlanta careers portal. Applications will be accepted until the position is filled.

Assess training needs, develop training programs, write procedure manuals, present training sessions, and support quality assurance initiatives. | Minimum 3 years experience in quality assurance or training, strong communication and instructional design skills, proficiency in training material development. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. You will assess training needs, develop effective training programs, and create comprehensive procedure manuals to support staff development and service quality. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and improvement opportunities. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to standardize processes. - You will present training sessions and workshops to staff, ensuring engagement and knowledge retention. - You will monitor and evaluate the effectiveness of training programs and recommend improvements. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will maintain up-to-date knowledge of best practices in quality assurance and customer service. - You will support continuous improvement efforts by analyzing customer feedback and operational data. What You Bring: - Minimum of 3 years of experience in quality assurance, training, or a related field. - Strong skills in instructional design and adult learning principles. - Excellent written and verbal communication skills. - Proficiency in developing training materials and procedure documentation. - Ability to present information clearly and engage diverse audiences. - Experience with customer service operations or public sector environments is preferred. Bonus Points If You Have: - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Experience with ATL311 or similar municipal customer service centers. - Familiarity with learning management systems (LMS) and e-learning tools. - Strong analytical skills to assess training impact and quality metrics. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? To apply, please submit your resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. We look forward to your application and the possibility of you joining our dedicated team.

Assess training needs, develop and implement training programs, write procedure manuals, present training sessions, and support quality assurance initiatives. | Minimum 3 years experience in quality assurance or training, strong instructional design and communication skills, proficiency in training material development, and preferably public sector experience. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. Your expertise will help assess training needs, develop effective training programs, and create comprehensive procedure manuals to support staff development and service quality. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and areas for improvement. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to standardize processes. - You will present training sessions and workshops to enhance staff knowledge and performance. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will monitor and evaluate the effectiveness of training programs and recommend improvements. - You will maintain up-to-date knowledge of best practices in customer service and quality assurance. - You will support continuous improvement efforts by providing feedback and coaching to staff. What You Bring: - Minimum of 3 years of experience in quality assurance, training, or a related field. - Strong skills in instructional design and adult learning principles. - Excellent written and verbal communication abilities. - Proficiency in developing training materials and procedure documentation. - Ability to analyze data and assess training effectiveness. - Experience working in a customer service or public sector environment is preferred. Bonus Points If You Have: - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Experience with learning management systems (LMS) and e-learning tools. - Knowledge of municipal government operations. - Strong facilitation and presentation skills. What We Offer: - We offer a competitive salary range of $55,000 - $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? Interested candidates should submit their application through the City of Atlanta's official careers website. Please include a resume and cover letter outlining your qualifications and experience relevant to this role.

Assess training needs, develop and implement training programs, write procedure manuals, present training sessions, and evaluate training effectiveness to ensure high-quality customer service. | Minimum 3 years experience in training development or quality assurance, strong communication skills, proficiency with training software, data analysis ability, and excellent interpersonal skills. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to providing exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service by assessing training needs, developing effective training programs, and creating comprehensive procedure manuals. Your work will directly impact the quality and consistency of service delivery to the community. What You'll Do: - You will assess the training needs of ATL311 staff to identify gaps and opportunities for improvement. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to support staff development. - You will present training sessions and workshops to enhance employee skills and knowledge. - You will collaborate with department leaders to align training programs with organizational goals. - You will monitor and evaluate the effectiveness of training initiatives and recommend improvements. - You will maintain up-to-date knowledge of best practices in customer service and quality assurance. - You will support continuous improvement efforts by gathering feedback and analyzing performance data. What You Bring: - A minimum of 3 years of experience in training development, quality assurance, or a related field. - Strong written and verbal communication skills, with experience in creating training materials. - Proficiency in using training software and tools, such as Learning Management Systems (LMS). - Ability to analyze data and assess training effectiveness. - Excellent interpersonal skills to engage and motivate diverse teams. Bonus Points If You Have: - Experience working in a government or public service environment. - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Knowledge of customer service best practices and complaint resolution. - Familiarity with ATL311 operations or similar call center environments. What We Offer: - We offer a competitive salary range of $55,000 - $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? To apply, please submit your resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. We look forward to your application and the possibility of you joining our dedicated team.

Assess training needs, develop and implement training programs, create procedure manuals, present training sessions, and evaluate training effectiveness to ensure high-quality customer service. | Minimum 3 years experience in training or quality assurance, strong communication skills, proficiency with training software, and ability to analyze training outcomes. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. You will assess training needs, develop effective training programs, and create comprehensive procedure manuals to support staff development and service quality. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and improvement areas. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to standardize processes. - You will present training sessions and workshops to enhance staff knowledge and performance. - You will monitor and evaluate the effectiveness of training programs and recommend improvements. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will maintain up-to-date knowledge of best practices in customer service and quality assurance. - You will support continuous improvement efforts by providing feedback and coaching to staff. What You Bring: - Minimum of 3 years of experience in training development, quality assurance, or a related field. - Strong knowledge of customer service principles and quality assurance methodologies. - Excellent written and verbal communication skills, with experience in manual and content creation. - Proficiency in training software and presentation tools such as Microsoft Office and LMS platforms. - Ability to analyze data and feedback to measure training effectiveness. - Strong interpersonal skills and the ability to engage and motivate diverse teams. Bonus Points If You Have: - Experience working in a government or public service environment. - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Familiarity with ATL311 or similar 311 call center operations. - Bilingual abilities or experience working with diverse communities. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to work-life balance. - We offer generous paid time off and retirement benefits. Ready to Apply? Please submit your resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. We look forward to your application and the possibility of you joining our dedicated team.

Assess training needs, develop and implement training programs, write procedure manuals, present training sessions, and evaluate training effectiveness to ensure high-quality customer service. | Minimum 3 years experience in training development or quality assurance, strong communication and organizational skills, proficiency in instructional design, and experience in customer service environments. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service by assessing training needs, developing effective training programs, and creating comprehensive procedure manuals. Your work will directly impact the quality and consistency of service delivery to the community. What You'll Do: - You will assess the training needs of ATL311 staff to identify gaps and opportunities for improvement. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to support staff development. - You will present training sessions and workshops to enhance employee skills and knowledge. - You will monitor and evaluate the effectiveness of training programs and make necessary adjustments. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will maintain up-to-date knowledge of best practices in customer service and quality assurance. - You will support continuous improvement efforts by gathering feedback and analyzing performance data. What You Bring: - A minimum of 3 years of experience in training development, quality assurance, or a related field. - Strong written and verbal communication skills, with the ability to create clear and engaging training content. - Proficiency in instructional design and adult learning principles. - Experience with customer service environments, preferably in a public sector or municipal setting. - Ability to analyze data and use insights to improve training effectiveness. - Strong organizational skills and attention to detail. Bonus Points If You Have: - Experience working with government or municipal agencies. - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Familiarity with ATL311 or similar 311 call center operations. - Skills in using e-learning platforms and digital training tools. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? To apply, please submit your resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. We look forward to your application and the possibility of you joining our team!

Assess training needs, develop and deliver training programs, write procedure manuals, and ensure quality assurance within ATL311. | Minimum 3 years experience in quality assurance or training, strong communication and analytical skills, proficiency with training software and Microsoft Office. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. You will assess training needs, develop effective training programs, and create comprehensive procedure manuals to support staff development and service quality. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and improvement opportunities. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to standardize processes. - You will present training sessions and workshops to enhance staff knowledge and performance. - You will monitor and evaluate the effectiveness of training programs and recommend improvements. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will maintain up-to-date knowledge of best practices in customer service and quality assurance. - You will support continuous improvement efforts by providing feedback and coaching to staff. What You Bring: - Minimum of 3 years of experience in quality assurance, training, or a related field. - Strong knowledge of training development methodologies and instructional design. - Excellent written and verbal communication skills. - Ability to analyze data and assess training effectiveness. - Proficiency with training software and Microsoft Office Suite. - Strong interpersonal skills and the ability to work collaboratively across teams. Bonus Points If You Have: - Experience working in a municipal or government environment. - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Familiarity with customer service call center operations. - Experience with e-learning platforms and digital training tools. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? Submit your application through the City of Atlanta careers portal. Please include your resume and a cover letter outlining your qualifications and interest in the role. Applications will be accepted until the position is filled.

Assess training needs, develop training methods, write procedure manuals, present information, and support quality assurance efforts for ATL311 staff. | Minimum 3 years experience in training development or quality assurance, strong communication and analytical skills, proficiency in instructional design and training material creation. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through effective governance and dedicated workforce development. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. You will assess training needs, develop comprehensive training programs, and create clear procedural documentation to support staff performance and service quality. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and improvement opportunities. - You will develop and implement effective training methods tailored to diverse learning styles. - You will write and update procedure manuals to ensure clarity and consistency in service delivery. - You will present training sessions and informational workshops to enhance team knowledge and skills. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will monitor and evaluate the effectiveness of training programs and recommend improvements. - You will maintain accurate records of training activities and participant progress. - You will support quality assurance efforts by analyzing customer feedback and service metrics. What You Bring: - A minimum of 3 years of experience in training development, quality assurance, or a related field. - Strong knowledge of instructional design and adult learning principles. - Excellent written and verbal communication skills. - Proficiency in creating training materials and procedure manuals. - Ability to present information clearly and engage diverse audiences. - Strong analytical skills to assess training effectiveness and quality metrics. Bonus Points If You Have: - Experience working in a municipal or public service environment. - Familiarity with customer service platforms such as ATL311 or similar systems. - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Skills in data analysis and reporting tools. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? Interested candidates should submit their resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. Join us in making a positive impact on our community through quality service and training excellence.

Assess training needs, develop and implement training programs, create procedure manuals, present training sessions, and support quality assurance efforts. | Minimum 3 years experience in training or quality assurance, strong communication and organizational skills, proficiency in instructional design, and experience in customer service environments. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service by assessing training needs, developing effective training programs, and creating comprehensive procedure manuals. Your work will directly impact the quality and consistency of service delivery to the community. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and areas for improvement. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to support staff development. - You will present training sessions and workshops to enhance employee knowledge and performance. - You will collaborate with department leaders to align training programs with organizational goals. - You will monitor and evaluate the effectiveness of training initiatives and recommend improvements. - You will maintain up-to-date knowledge of best practices in customer service and training techniques. - You will support quality assurance efforts by reviewing service interactions and providing constructive feedback. What You Bring: - Minimum of 3 years of experience in training development, quality assurance, or a related field. - Strong written and verbal communication skills with the ability to create engaging training content. - Proficiency in instructional design and adult learning principles. - Experience with customer service environments, preferably in a public sector or municipal setting. - Ability to analyze data and feedback to improve training effectiveness. - Strong organizational skills and attention to detail. Bonus Points If You Have: - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Experience with e-learning platforms and digital training tools. - Familiarity with ATL311 or similar municipal customer service systems. - Bilingual abilities or experience working in diverse cultural environments. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer flexible work schedules and generous paid time off. Ready to Apply? Interested candidates should submit their resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. Join us in making a difference in the community through quality service and training excellence.

Assess training needs, develop and deliver training programs, write procedure manuals, and ensure quality assurance in customer service operations. | Minimum 3 years experience in quality assurance or training, strong instructional design and communication skills, proficiency in training material development, and experience in customer service or public sector preferred. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. Your expertise will help assess training needs, develop effective training programs, and create comprehensive procedure manuals to support staff development and service quality. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and improvement opportunities. - You will develop and implement innovative training methods tailored to diverse learning styles. - You will write clear, detailed procedure manuals and training materials to standardize processes. - You will deliver engaging training sessions and presentations to enhance staff competencies. - You will monitor and evaluate the effectiveness of training programs and recommend improvements. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will maintain up-to-date knowledge of best practices in quality assurance and customer service. - You will support continuous improvement efforts by analyzing customer feedback and operational data. What You Bring: - Minimum of 3 years of experience in quality assurance, training, or a related field. - Strong skills in instructional design and adult learning principles. - Excellent written and verbal communication abilities. - Proficiency in developing training materials and procedure documentation. - Ability to analyze data and use insights to drive training effectiveness. - Experience working in a customer service or public sector environment is preferred. Bonus Points If You Have: - Certification in Quality Assurance or Training (e.g., Six Sigma, CPTD). - Experience with learning management systems (LMS) and e-learning tools. - Familiarity with municipal government operations and public service standards. - Strong facilitation and presentation skills. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? To apply, please submit your resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. We look forward to your application and the possibility of you joining our dedicated team.

Assess training needs, develop and deliver training programs, write procedure manuals, and support quality assurance initiatives for ATL311. | Minimum 3 years experience in training or quality assurance, strong communication and instructional design skills, proficiency with training software, and ability to analyze data. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through dedicated teams and forward-thinking initiatives. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. Your expertise will help assess training needs, develop effective training programs, and maintain comprehensive procedure manuals to support continuous improvement. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and development opportunities. - You will design and implement training methods tailored to diverse learning styles and operational requirements. - You will write and update detailed procedure manuals to standardize processes and enhance service quality. - You will deliver engaging training sessions and presentations to staff at various levels. - You will monitor and evaluate the effectiveness of training programs and recommend improvements. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will analyze customer service data to identify trends and areas for quality enhancement. - You will support the development of quality assurance protocols to maintain high service standards. What You Bring: - Minimum of 3 years of experience in training development, quality assurance, or a related field. - Strong knowledge of adult learning principles and instructional design techniques. - Excellent written and verbal communication skills, with experience in manual and content creation. - Proficiency in using training software and tools, such as LMS platforms and presentation software. - Ability to analyze data and generate actionable insights to improve training outcomes. - Strong interpersonal skills to effectively engage with diverse teams and stakeholders. Bonus Points If You Have: - Experience working in a government or public service environment. - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Familiarity with customer service operations and call center environments. - Bilingual abilities or experience working with diverse cultural groups. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer flexible work schedules and generous paid time off. Ready to Apply? Interested candidates should submit their resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. Join us in making a difference in the community through quality service and training excellence.

Assess training needs, develop and deliver training programs, write procedure manuals, and support quality assurance efforts to enhance customer service. | Minimum 3 years experience in training or quality assurance, strong communication and instructional design skills, customer service experience, and ability to analyze data for training improvements. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service by assessing training needs, developing effective training programs, and creating comprehensive procedure manuals. Your work will directly contribute to improving the skills and knowledge of staff, enhancing overall service quality. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and areas for improvement. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to support consistent service delivery. - You will present training sessions and workshops to staff, ensuring engagement and knowledge retention. - You will collaborate with department leaders to align training programs with organizational goals. - You will monitor and evaluate the effectiveness of training initiatives and recommend improvements. - You will maintain up-to-date knowledge of best practices in customer service and training methodologies. - You will support quality assurance efforts by reviewing service interactions and providing constructive feedback. What You Bring: - Minimum of 3 years of experience in training development, quality assurance, or a related field. - Strong written and verbal communication skills, with the ability to create clear and engaging training content. - Proficiency in instructional design and adult learning principles. - Experience with customer service environments, preferably in a public sector or call center setting. - Ability to analyze data and feedback to improve training effectiveness. - Strong interpersonal skills and the ability to work collaboratively across departments. Bonus Points If You Have: - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Experience with e-learning platforms and digital training tools. - Familiarity with municipal government operations. - Bilingual abilities or experience working in diverse cultural environments. What We Offer: - We offer a competitive salary range of $55,000 - $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? To apply, please submit your resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. We look forward to your application and the possibility of you joining our dedicated team.

Assess training needs, develop and implement training programs, write procedure manuals, present training sessions, and support quality assurance initiatives. | Minimum 3 years experience in quality assurance or training, strong instructional design skills, excellent communication, and proficiency in training material development. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. Your expertise will help assess training needs, develop effective training programs, and create comprehensive procedure manuals to support staff development and service quality. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and improvement opportunities. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to standardize processes. - You will present training sessions and workshops to enhance staff knowledge and performance. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will monitor and evaluate the effectiveness of training programs and recommend improvements. - You will maintain up-to-date knowledge of best practices in customer service and quality assurance. - You will support continuous improvement efforts by providing feedback and coaching to staff. What You Bring: - Minimum of 3 years of experience in quality assurance, training, or a related field. - Strong skills in instructional design and adult learning principles. - Excellent written and verbal communication abilities. - Proficiency in developing training materials and procedure documentation. - Ability to analyze data and assess training effectiveness. - Experience working in a customer service or public sector environment is preferred. Bonus Points If You Have: - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Experience with learning management systems (LMS) and e-learning tools. - Knowledge of municipal government operations. - Strong facilitation and presentation skills. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? Interested candidates should submit their resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. Join us in making a difference in the community through quality service and training excellence.

Assess training needs, develop training methods, write procedure manuals, present training sessions, collaborate with leaders, evaluate training effectiveness, and support continuous improvement. | Minimum 3 years experience in quality assurance or training, strong instructional design skills, excellent communication, proficiency in training material development, and customer service or public sector experience preferred. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. Your expertise will help assess training needs, develop effective training programs, and create comprehensive procedure manuals to support staff development and service quality. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and improvement opportunities. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to standardize processes. - You will present training sessions and workshops to enhance staff knowledge and performance. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will monitor and evaluate the effectiveness of training programs and recommend improvements. - You will maintain up-to-date knowledge of best practices in customer service and quality assurance. - You will support continuous improvement efforts by providing feedback and coaching to staff. What You Bring: - Minimum of 3 years of experience in quality assurance, training, or a related field. - Strong skills in instructional design and adult learning principles. - Excellent written and verbal communication abilities. - Proficiency in developing training materials and procedure documentation. - Ability to analyze data and assess training effectiveness. - Experience working in a customer service or public sector environment is preferred. Bonus Points If You Have: - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Experience with learning management systems (LMS) and e-learning tools. - Knowledge of municipal government operations. - Strong facilitation and presentation skills. What We Offer: - We offer a competitive salary range of $55,000 - $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? Interested candidates should submit their resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. Join us in making a difference in the community through quality service and training excellence.

Assess training needs, develop and deliver training programs, write procedure manuals, and ensure quality assurance in customer service operations. | Minimum 3 years experience in quality assurance or training, strong communication and instructional design skills, proficiency in training material development, and preferably public sector experience. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. Your expertise will help assess training needs, develop effective training programs, and create comprehensive procedure manuals to support staff development and service quality. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and improvement opportunities. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to standardize processes. - You will present training sessions and workshops to enhance staff knowledge and performance. - You will monitor and evaluate the effectiveness of training programs and recommend improvements. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will maintain up-to-date knowledge of best practices in customer service and quality assurance. - You will support continuous improvement efforts by gathering feedback and analyzing service metrics. What You Bring: - Minimum of 3 years of experience in quality assurance, training, or a related field. - Strong skills in instructional design and adult learning principles. - Excellent written and verbal communication abilities. - Proficiency in developing training materials and procedure documentation. - Ability to analyze data and assess training effectiveness. - Experience working in a customer service or public sector environment is preferred. Bonus Points If You Have: - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Experience with learning management systems (LMS) and e-learning tools. - Knowledge of municipal government operations. - Strong facilitation and presentation skills. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? To join the City of Atlanta team as a Quality Assurance and Training Specialist, please submit your resume and cover letter through the official City of Atlanta careers website. Applications will be accepted until the position is filled.

Assess training needs, develop and deliver training programs, write procedure manuals, and support quality assurance efforts to enhance customer service. | Minimum 3 years experience in training development or quality assurance, strong communication and organizational skills, proficiency with training software, and ability to collaborate across teams. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through effective governance and dedicated workforce development. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. You will assess training needs, develop comprehensive training programs, and create clear procedural documentation to support continuous improvement. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and development opportunities. - You will design and implement effective training methods tailored to diverse learning styles. - You will write and update procedure manuals to ensure clarity and consistency in service delivery. - You will present training sessions and workshops to enhance employee knowledge and performance. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will monitor and evaluate the effectiveness of training programs and recommend improvements. - You will maintain accurate records of training activities and participant progress. - You will support quality assurance efforts by analyzing customer feedback and service metrics. What You Bring: - You bring at least 3 years of experience in training development, quality assurance, or a related field. - You have strong written and verbal communication skills to create engaging training materials. - You possess proficiency in instructional design and adult learning principles. - You are skilled in using training software and tools such as LMS platforms. - You demonstrate excellent organizational skills and attention to detail. - You have the ability to work collaboratively across departments and with diverse teams. Bonus Points If You Have: - Experience working in a government or public service environment. - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Knowledge of customer service best practices and complaint resolution. - Familiarity with data analysis and reporting tools. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? Submit your application through the City of Atlanta careers portal. Please include your resume and a cover letter outlining your qualifications and interest in the role. Applications will be accepted until the position is filled.

Assess training needs, develop training methods, write procedure manuals, present training sessions, collaborate with leaders, monitor training effectiveness, and support continuous improvement. | Minimum 3 years experience in quality assurance or training, strong instructional design and communication skills, proficiency in training material development, and experience with data analysis preferred. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service by assessing training needs, developing effective training programs, and creating comprehensive procedure manuals. Your work will directly impact the quality and consistency of service delivery across the department. What You'll Do: - You will assess the training needs of ATL311 staff to identify gaps and opportunities for improvement. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to support staff development. - You will present training sessions and workshops to enhance employee skills and knowledge. - You will collaborate with department leaders to align training programs with organizational goals. - You will monitor and evaluate the effectiveness of training initiatives and recommend improvements. - You will maintain up-to-date knowledge of best practices in quality assurance and customer service training. - You will support continuous improvement efforts by gathering feedback and analyzing performance data. What You Bring: - A minimum of 3 years of experience in quality assurance, training, or a related field. - Strong skills in instructional design and adult learning principles. - Excellent written and verbal communication skills. - Proficiency in developing training materials and procedure documentation. - Ability to present information clearly and engage diverse audiences. - Experience with data analysis and performance evaluation is preferred. Bonus Points If You Have: - Experience working in a government or public service environment. - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Familiarity with customer service software and CRM systems. - Strong project management and organizational skills. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer flexible work schedules and generous paid time off. Ready to Apply? Interested candidates should submit their resume and cover letter through the City of Atlanta's official careers portal. Applications will be accepted until the position is filled. Join us in making a difference in the community through quality service and training excellence.

Assess training needs, develop and deliver training programs, write procedure manuals, and support quality assurance efforts to enhance customer service. | Minimum 3 years experience in training or quality assurance, strong communication skills, proficiency with training tools, and ability to analyze data for continuous improvement. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service by assessing training needs, developing effective training programs, and creating comprehensive procedure manuals. Your work will directly impact the quality and consistency of service delivery to the community. What You'll Do: - You will assess training needs across the ATL311 customer service teams to identify skill gaps and improvement areas. - You will develop and implement innovative training methods tailored to diverse learning styles. - You will write clear, detailed procedure manuals and training materials to support consistent service standards. - You will present training sessions and workshops to staff, ensuring engagement and knowledge retention. - You will collaborate with department leaders to align training programs with organizational goals. - You will monitor and evaluate the effectiveness of training initiatives and recommend improvements. - You will maintain up-to-date knowledge of best practices in customer service and training techniques. - You will support quality assurance efforts by analyzing customer feedback and service metrics. What You Bring: - Minimum of 3 years of experience in training development, quality assurance, or a related field. - Strong written and verbal communication skills with the ability to create clear instructional materials. - Proficiency in training software and tools, such as Learning Management Systems (LMS). - Excellent interpersonal skills to engage and motivate diverse teams. - Ability to analyze data and feedback to drive continuous improvement. Bonus Points If You Have: - Experience working in a government or public service environment. - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Knowledge of customer service best practices and complaint resolution techniques. - Familiarity with ATL311 or similar municipal service platforms. What We Offer: - We offer a competitive salary range of $55,000 - $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to work-life balance. - We offer generous paid time off and retirement benefits. Ready to Apply? To join our team and contribute to enhancing customer service quality in the City of Atlanta, please submit your resume and cover letter through the official City of Atlanta careers website. Applications will be accepted until the position is filled.

Assess training needs, develop training methods, write procedure manuals, present information, and support quality improvement within ATL311. | Minimum 3 years experience in quality assurance or training, strong communication and organizational skills, proficiency in training development and documentation. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within the ATL311 department, you will play a critical role in ensuring high standards of customer service and operational excellence. Your expertise will help assess training needs, develop effective training programs, and improve procedural documentation to support the department's mission. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and areas for improvement. - You will develop and implement comprehensive training methods tailored to diverse learning styles. - You will write and update procedure manuals to ensure clarity and consistency in service delivery. - You will present training sessions and informational workshops to staff and stakeholders. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will monitor and evaluate the effectiveness of training programs and recommend enhancements. - You will maintain accurate records of training activities and participant progress. - You will support continuous quality improvement efforts within the department. What You Bring: - A minimum of 3 years of experience in quality assurance, training, or a related field. - Strong knowledge of training development methodologies and adult learning principles. - Excellent written and verbal communication skills. - Proficiency in creating clear and concise procedural documentation. - Ability to present information effectively to diverse audiences. - Strong organizational and project management skills. Bonus Points If You Have: - Experience working in a government or public service environment. - Familiarity with customer service operations, particularly in a call center setting. - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Proficiency with e-learning platforms and training software. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? Interested candidates should submit their resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. Join us in making a difference in the community through quality service and training excellence.

Assess training needs, develop and implement training programs, write procedure manuals, present training sessions, collaborate with leadership, and evaluate training effectiveness. | Minimum 3 years experience in quality assurance or training, strong instructional design skills, excellent communication, and proficiency in training material development. | Job Title: DCS - Department of Customer Quality Assurance & Training Specialist Company Overview: The City of Atlanta is a vibrant and diverse metropolitan hub committed to delivering exceptional public services to its residents. With a focus on innovation and community engagement, the city strives to enhance the quality of life through efficient and transparent governance. Role Overview: As a Quality Assurance and Training Specialist within ATL311, you will play a critical role in ensuring high standards of customer service and operational excellence. Your expertise will help assess training needs, develop effective training programs, and create comprehensive procedure manuals to support staff development and service quality. What You'll Do: - You will assess the training needs of ATL311 staff to identify skill gaps and improvement opportunities. - You will develop and implement training methods tailored to diverse learning styles and operational requirements. - You will write clear, detailed procedure manuals and training materials to standardize processes. - You will present training sessions and workshops to enhance staff knowledge and performance. - You will collaborate with department leaders to align training initiatives with organizational goals. - You will monitor and evaluate the effectiveness of training programs and recommend improvements. - You will maintain up-to-date knowledge of best practices in quality assurance and customer service. - You will support continuous improvement efforts by providing feedback and coaching to staff. What You Bring: - Minimum of 3 years of experience in quality assurance, training, or a related field. - Strong skills in instructional design and adult learning principles. - Excellent written and verbal communication abilities. - Proficiency in developing training materials and procedure documentation. - Ability to analyze data and assess training effectiveness. - Experience working in a customer service or public sector environment is preferred. Bonus Points If You Have: - Certification in training or quality assurance (e.g., CPTD, Six Sigma). - Experience with learning management systems (LMS) and e-learning tools. - Knowledge of municipal government operations. - Strong facilitation and presentation skills. What We Offer: - We offer a competitive salary range of $55,000 to $65,000 annually. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment committed to diversity. - We offer generous paid time off and retirement benefits. Ready to Apply? Interested candidates should submit their resume and cover letter through the City of Atlanta's official careers website. Applications will be accepted until the position is filled. Join us in making a positive impact on our community through quality service and training excellence.