City National Bank

Assist with mortgage loan application processing, document management, and borrower communication. | High school diploma, customer service or financial experience, SAFE Act registration, and good communication skills. | RESIDENTIAL LENDING LOAN OFFICER ASSOCIATE WHAT IS THE OPPORTUNITY? Provide support to one or more Residential Loan Officer to facilitate the timely review and submission of completed mortgage loan application packages, including supporting documentation required to process loan requests or modification requests. Support the Loan Officer in loan preparation and coordination with the operation teams to obtain/transmit necessary documentation and condition requests. Track and update Loan Officer on loan and pipeline status. WHAT WILL YOU DO? • Assists the Loan Officer with new loan application by collecting supporting documentation, entering information into loan operating system and any other administrative responsibilities related to the preparation of a mortgage application. • Managing all loan related documents in a share drive or other repository for such documents. • Manage reporting to track needs by loan and the Loan Officer. • Assists the Loan Officer in submitting conditions, monitoring expiration date on credit commitments. • Contacts borrowers directly for additional information related to loan requests including documentation require to meet conditions necessary to complete the successful closing of the loan. • Provide ongoing support for compliance with all applicable laws, regulations and administrative duties. • Answers calls from borrowers, escrow, title, agents etc. regarding status and general questions throughout the process of the loan. • Maintains a proactive commitment to established Bank programs, such as Customer first, Community Reinvestment Act (CRA) and Equal Employment Opportunity. WHAT DO YOU NEED TO SUCCEED? Required Qualifications* • H.S. Diploma • Minimum 1 year of Customer Service experience or financial experience • SAFE Act Registration. Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) and must be registered/licensed with the “Nationwide Mortgage Licensing System and Registry”; or must be able to be registered under the Safe Act. Additional Qualifications • Bachelor's degree highly preferred • Excellent verbal and written communication skills. Must have good analytical skills and the ability to pay close attention to detail. • Utilizes independent judgment under general supervision. • May interact with clients, and occasionally with vendors and other outside lending institutions to obtain information and/or request documents. • Considerable knowledge of the job and the practical application to problems and situations ordinarily encountered. WHAT'S IN IT FOR YOU? Compensation This is a commission-based role and does not have a set salary range. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date • Generous 401(k) company matching contribution • Career Development through Tuition Reimbursement and other internal upskilling and training resources • Valued Time Away benefits including vacation, sick and volunteer time • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs • Career Mobility support from a dedicated recruitment team • Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: FULL_TIME

The role involves mortgage sales, client relationship management, and loan structuring for high-net-worth clients. | Requires mortgage lending experience, business development skills, and private banking background. | SENIOR MORTGAGE LOAN OFFICER - ENTERPRISE WHAT IS THE OPPORTUNITY? This position is responsible for referral-based sales of first mortgage and concurrent second loan products to existing and potential private banking and high net worth clients. By partnering with CNB's Relationship Managers, the position will support business development activities of line units and develop sales strategies to attract, retain and expand CNB client relationships through the sale of mortgage loan products and services. Conduct client/prospect needs analysis and develop proposed solutions/sales presentations to meet their needs. Maintain current knowledge of all first mortgage and concurrent second loan products and services offered. WHAT WILL YOU DO? • Services the mortgage needs of Private Banking, Wealth Management and Personal and Business Banking clients whose lending needs can result in moderate to complex transactions. This individual may accompany a senior lender on business development calls and participate as a member of a lending team. Loans are generally super-jumbo in size. The position focuses on the following areas: credit structuring and analysis, assisting Relationship Managers in cross- selling first mortgages and/or establishing new relationships. Assist team leaders in training programs as needed. • Uses proactive, consultative sales skills and strategies to identify client needs, quantify service / product benefits and present recommendations to targeted clients and prospects as assigned. • Develops and negotiates mortgage loan sales plans in conjunction with Relationship Managers, Regional Managers, Banking Office Managers and Line Officers to support existing clients and develop new CNB relationships. Coordinates client/prospect calling activities with Relationship Managers and serves as primary technical expert for all mortgage loan products, programs and pricing. • Fosters ongoing relationships within assigned territory by providing product/service information, attending officer meetings, conducting training sessions and supporting the business unit's effort to attract, retain and expand client relationships. • May identify business opportunities and solicit referrals of other Bank products or services from existing clients, referral sources and other professionals in the industry. • Negotiates transactions; prices loan products within targeted rate of return; coordinates the documentation and closing of loan transactions, ensures conformance with Bank policy and regulatory requirements. Exercises sound credit and risk judgment in recommending loans for approval. • May coordinate the cross-selling of other product and/or services (i.e., cash management, foreign exchange, investment and trust, etc.). May interface with other Bank departments as necessary to define responsibilities and coordinate objectives for all product areas. • Obtains and completes mortgage loan application packages, including supporting documentation required to process loan requests; reviews information to ensure that files submitted meet regulatory agency and CNB policies; forwards application packages to Residential Lending within specified times in order to meet regulatory requirements for initial disclosures and timely processing as required under Regulation B and RESPA. • Contacts borrowers directly for additional information related to loan requests, summarizes information and exercises sound credit and risk judgment in recommending transactions for approval. • Maintains a solid understanding of the Bank’s credit products, programs policies and procedures. • Participates in the development of marketing strategies and sales objectives that are consistent with overall company objectives. Maintains an awareness of consumer market conditions and provides current information on industry trends and competitive practices that may be used in the development and/or delivery of mortgage loan products. • Effectively manages a pipeline of loans on a daily basis. • Represents CNB by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate. • Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). • Performs other duties as assigned or requested. WHAT DO YOU NEED TO SUCCEED? Required Qualifications* • H.S. Diploma • Minimum of 2 years mortgage lending experience in sales and loan originations • Minimum of 5 years of business development/direct sales experience required • Minimum of 2 years private banking experience required • SAFE Act Registration. Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) and must be registered/licensed with the “Nationwide Mortgage Licensing System and Registry”; or must be able to be registered under the Safe Act. Additional Qualifications • Excellent communication skills both written and verbal • Prioritizes and plans work activities • Excellent customer service skills • Ability to effectively convey information to others • Excellent organizational skills • Strong research and analytical skills • Ability to recognize, analyze, and solve a variety of problems • Excellent multi-tasking and problem solving skills • Ability to use discretion when handling sensitive personal information. • Ability to work well under pressure • Ability to multi-task and manage deadlines WHAT'S IN IT FOR YOU? Compensation This is a commission-based role and does not have a set salary range. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date • Generous 401(k) company matching contribution • Career Development through Tuition Reimbursement and other internal upskilling and training resources • Valued Time Away benefits including vacation, sick and volunteer time • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs • Career Mobility support from a dedicated recruitment team • Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: FULL_TIME

Assist in defining and implementing CX measurement programs, generate insights from survey data, and develop dashboards and reports to inform decision-making. | Minimum 4 years of experience in CX, market/customer research, or data analysis, proficiency in Microsoft Office, and preferably experience with CX/survey platforms like Qualtrics. | *CLIENT EXPERIENCE INSIGHTS ANALYST* WHAT IS THE OPPORTUNITY? The CX Insights Analyst works with product and business unit stakeholders across the enterprise to establish a data-driven understanding of the client perspective on the bank's product & service experience. Efforts involve gathering intake/requirements from internal stakeholders and making recommendations as to how to structure CX research programs to ensure the CX team is delivering what is required of business stakeholders. It involves the end-to-end creation and implementation of CX research programs. And finally, it includes leveraging CX data to create dashboards and reports and socialize the findings with stakeholders to inform decision-making and impact business results. WHAT WILL YOU DO? • Collaborate with CX team members to define holistic CX measurement programs • Assist in defining CX performance metrics for specific service and digital experiences • Generate insights using survey analytics tools, and package insights into impactful presentations • Assist in creating presentations, and present to a peer and mid-level stakeholders across the organization • Help assess new data sources for service & digital insights • Provide administrative or functional support to other team members as needed • Assist in the development of Qualtrics dashboards to enable real-time insights during and after a survey is in-progress • All other appropriate duties as required. WHAT DO YOU NEED TO SUCCEED? • Required Qualifications** • Bachelor's Degree or equivalent • Minimum 4 years of experience in a CX, market/customer research, or data analysis-related role • Minimum 4 years of experience with Microsoft Office • Preferred but not required: Minimum 4 years of experience with CX/survey-related platforms (especially Qualtrics)" • WHAT'S IN IT FOR YOU?* • Compensation*Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. • Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date • Generous 401(k) company matching contribution • Career Development through Tuition Reimbursement and other internal upskilling and training resources • Valued Time Away benefits including vacation, sick and volunteer time • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs • Career Mobility support from a dedicated recruitment team • Colleague Resource Groups to support networking and community engagement Get a more detailed look at our [Benefits and Perks](https://careers.cnb.com/benefits). ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at [About Us](https://www.cnb.com/about-us.html). • INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. • CLIENT EXPERIENCE INSIGHTS ANALYST* WHAT IS THE OPPORTUNITY? The CX Insights Analyst works with product and business unit stakeholders across the enterprise to establish a data-driven understanding of the client perspective on the bank's product & service experience. Efforts involve gathering intake/requirements from internal stakeholders and making recommendations as to how to structure CX research programs to ensure the CX team is delivering what is required of business stakeholders. It involves the end-to-end creation and implementation of CX research programs. And finally, it includes leveraging CX data to create dashboards and reports and socialize the findings with stakeholders to inform decision-making and impact business results. WHAT WILL YOU DO? • Collaborate with CX team members to define holistic CX measurement programs • Assist in defining CX performance metrics for specific service and digital experiences • Generate insights using survey analytics tools, and package insights into impactful presentations • Assist in creating presentations, and present to a peer and mid-level stakeholders across the organization • Help assess new data sources for service & digital insights • Provide administrative or functional support to other team members as needed • Assist in the development of Qualtrics dashboards to enable real-time insights during and after a survey is in-progress • All other appropriate duties as required. WHAT DO YOU NEED TO SUCCEED? • Required Qualifications** • Bachelor's Degree or equivalent • Minimum 4 years of experience in a CX, market/customer research, or data analysis-related role • Minimum 4 years of experience with Microsoft Office • Preferred but not required: Minimum 4 years of experience with CX/survey-related platforms (especially Qualtrics)" • WHAT'S IN IT FOR YOU?* • Compensation*Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. • Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date • Generous 401(k) company matching contribution • Career Development through Tuition Reimbursement and other internal upskilling and training resources • Valued Time Away benefits including vacation, sick and volunteer time • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs • Career Mobility support from a dedicated recruitment team • Colleague Resource Groups to support networking and community engagement Get a more detailed look at our [Benefits and Perks](https://careers.cnb.com/benefits). ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at [About Us](https://www.cnb.com/about-us.html). • INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

Manage investment portfolios, develop strategies, and maintain client relationships to achieve investment goals. | Requires CFA, Master's degree, 10+ years of investment management experience, and FINRA Series 7 and 66 licenses. | *PORTFOLIO MANAGER* WHAT IS THE OPPORTUNITY? Manage Royal Bank of Canada (RBC) Rochdale client assets. Develop investment strategies and make investment decisions, to achieve clients' investment goals. WHAT WILL YOU DO? • Relationship Management • Expand and deepen relationships with financial advisors and clients. • Act in a leadership role and as technical resource for advisors. • Ensure that advisors are kept abreast of firm and industry developments. • Ensure that the transition from the sales process to portfolio management is smooth and accurate. • Handle advisor and client communication. Serve as the central point of the relationship. • Prepare client presentations. • Communicate regularly with advisors to ensure that investment solutions and services are meeting their needs, expectations, and specifications. • Facilitate and conduct individual meetings and presentations. • Operate and represent RBC Rochdale with the highest level of integrity and work ethic. • Account and Portfolio Management • Manage an assigned group of investment portfolios. • Work closely with clients and advisors, advising them on strategies to achieve investment goals. • Structure investment portfolios and rebalance asset allocation within client's investment objects and risk tolerance. • Trade implementation and strategic rebalancing for new and existing client accounts. • Review the assets in each account periodically to ensure that investments meet the intent and strategies of the client. • Manage cash flow, reinvestment and liquidity requirements. • Communicate to clients about current market conditions, investment alternatives, asset allocation and portfolio results. Make adjustments to their investment strategies as needed. • Attend client meetings. • Business Development • Work with advisors to acquire new business, work on bringing in additional assets from existing clients. • Investment Strategy/Trading and Research • Demonstrate expert knowledge of both internal and external investment solutions. • Communicate strategic shifts and changes in the marketplace to clients, advisors, and internal colleagues. • Analyze alternative investment and risk scenarios (e.g. relative value, overall investment return, interplay of various asset classes, and comparative return of different markets) • Risk Management and Compliance • Follow appropriate Regulation 9 process. • Accurately complete various compliance related reporting in a timely manner. • Maintain all appropriate training and continuing education requirements for both internal programs and external licenses and certifications. WHAT DO YOU NEED TO SUCCEED? • Required Qualifications** • CFA - Charter Financial Analyst • Master's Degree • A minimum of 10 years of investment management experience • FINRA Series 7 and 66 licenses (or ability to obtain) • WHAT'S IN IT FOR YOU?* • Compensation*Starting base salary: $122,548 - $208,711 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. • Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date • Generous 401(k) company matching contribution • Career Development through Tuition Reimbursement and other internal upskilling and training resources • Valued Time Away benefits including vacation, sick and volunteer time • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs • Career Mobility support from a dedicated recruitment team • Colleague Resource Groups to support networking and community engagement Get a more detailed look at our [Benefits and Perks](https://careers.cnb.com/benefits). ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at [About Us](https://www.cnb.com/about-us.html). • INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. \#LI-DN1 \#CA-DN1 • PORTFOLIO MANAGER* WHAT IS THE OPPORTUNITY? Manage Royal Bank of Canada (RBC) Rochdale client assets. Develop investment strategies and make investment decisions, to achieve clients' investment goals. WHAT WILL YOU DO? • Relationship Management • Expand and deepen relationships with financial advisors and clients. • Act in a leadership role and as technical resource for advisors. • Ensure that advisors are kept abreast of firm and industry developments. • Ensure that the transition from the sales process to portfolio management is smooth and accurate. • Handle advisor and client communication. Serve as the central point of the relationship. • Prepare client presentations. • Communicate regularly with advisors to ensure that investment solutions and services are meeting their needs, expectations, and specifications. • Facilitate and conduct individual meetings and presentations. • Operate and represent RBC Rochdale with the highest level of integrity and work ethic. • Account and Portfolio Management • Manage an assigned group of investment portfolios. • Work closely with clients and advisors, advising them on strategies to achieve investment goals. • Structure investment portfolios and rebalance asset allocation within client's investment objects and risk tolerance. • Trade implementation and strategic rebalancing for new and existing client accounts. • Review the assets in each account periodically to ensure that investments meet the intent and strategies of the client. • Manage cash flow, reinvestment and liquidity requirements. • Communicate to clients about current market conditions, investment alternatives, asset allocation and portfolio results. Make adjustments to their investment strategies as needed. • Attend client meetings. • Business Development • Work with advisors to acquire new business, work on bringing in additional assets from existing clients. • Investment Strategy/Trading and Research • Demonstrate expert knowledge of both internal and external investment solutions. • Communicate strategic shifts and changes in the marketplace to clients, advisors, and internal colleagues. • Analyze alternative investment and risk scenarios (e.g. relative value, overall investment return, interplay of various asset classes, and comparative return of different markets) • Risk Management and Compliance • Follow appropriate Regulation 9 process. • Accurately complete various compliance related reporting in a timely manner. • Maintain all appropriate training and continuing education requirements for both internal programs and external licenses and certifications. WHAT DO YOU NEED TO SUCCEED? • Required Qualifications** • CFA - Charter Financial Analyst • Master's Degree • A minimum of 10 years of investment management experience • FINRA Series 7 and 66 licenses (or ability to obtain) • WHAT'S IN IT FOR YOU?* • Compensation*Starting base salary: $122,548 - $208,711 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. • Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date • Generous 401(k) company matching contribution • Career Development through Tuition Reimbursement and other internal upskilling and training resources • Valued Time Away benefits including vacation, sick and volunteer time • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs • Career Mobility support from a dedicated recruitment team • Colleague Resource Groups to support networking and community engagement Get a more detailed look at our [Benefits and Perks](https://careers.cnb.com/benefits). ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at [About Us](https://www.cnb.com/about-us.html). • INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. \#LI-DN1 \#CA-DN1

Develop and implement CX research programs, analyze survey data, and present insights to stakeholders. | Bachelor's degree and at least 6 years of experience in CX or data analysis, with proficiency in survey platforms like Qualtrics. | *CLIENT EXPERIENCE & INSIGHTS SENIOR ANALYST - AVP or VP *based on candidate experience level* • In Office, Los Angeles, CA. * WHAT IS THE OPPORTUNITY? The Senior CX & Insights Analyst works with product and business unit stakeholders across the enterprise to establish a data-driven understanding of the client perspective on the bank's product & service experience. Efforts involve gathering intake/requirements from internal stakeholders and making recommendations as to how to structure CX research programs and leveraging to ensure the CX team is delivering what is required of business stakeholders. It involves the end-to-end creation and implementation of CX research programs. And finally, it includes leveraging CX data to create dashboards and reports and socialize the findings with stakeholders to inform decision-making and impact business results. This individual will also procure strategic and actionable client insights and recommendations through primary and secondary research in support of business objectives contributing to City National's growing culture of customer-centricity. WHAT WILL YOU DO? • Define holistic CX measurement programs • Define CX performance metrics for specific service and digital experiences • Generate and "QA" insights using survey analytics tools, and package insights into impactful presentations • Create presentations for and present to a variety of senior stakeholders across the organization • Assess new data sources for service & digital insights • Develop Qualtrics dashboards to enable real-time insights during and after a survey is in-progress • Analyze survey results, including quantitative and qualitative/text analysis via software such as Qualtrics, Excel, SPSS, Q, or SAS • In partnership with vendor partners, analyze service interaction data, such as unstructured voice and text analytics in the call center via software such as Qualtrics, Tethr, or NICE Analytics • Serve as a chief administrative contact for critical team functions, including vendor management, contract/SOW management, and compliance reviews • Consult on/manage quantitative and qualitative research initiatives conducted by 3rd party research partners and/or in-house • All other appropriate duties as required. WHAT DO YOU NEED TO SUCCEED? • Required Qualifications** • Bachelor's Degree or equivalent • Minimum 6 years of experience in a CX, market/customer research, or data analysis-related role • Minimum 6 years of experience with Microsoft Office • Minimum 2 years of experience with CX/survey-related platforms (especially Qualtrics)" • WHAT'S IN IT FOR YOU?* • Compensation*Starting base salary: $101,231 - $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. • Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date • Generous 401(k) company matching contribution • Career Development through Tuition Reimbursement and other internal upskilling and training resources • Valued Time Away benefits including vacation, sick and volunteer time • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs • Career Mobility support from a dedicated recruitment team • Colleague Resource Groups to support networking and community engagement Get a more detailed look at our [Benefits and Perks](https://careers.cnb.com/benefits). ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at [About Us](https://www.cnb.com/about-us.html). • INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. \#LI-JO1 \#GD-JO \#CA-JO • CLIENT EXPERIENCE & INSIGHTS SENIOR ANALYST - AVP or VP *based on candidate experience level* • In Office, Los Angeles, CA. * WHAT IS THE OPPORTUNITY? The Senior CX & Insights Analyst works with product and business unit stakeholders across the enterprise to establish a data-driven understanding of the client perspective on the bank's product & service experience. Efforts involve gathering intake/requirements from internal stakeholders and making recommendations as to how to structure CX research programs and leveraging to ensure the CX team is delivering what is required of business stakeholders. It involves the end-to-end creation and implementation of CX research programs. And finally, it includes leveraging CX data to create dashboards and reports and socialize the findings with stakeholders to inform decision-making and impact business results. This individual will also procure strategic and actionable client insights and recommendations through primary and secondary research in support of business objectives contributing to City National's growing culture of customer-centricity. WHAT WILL YOU DO? • Define holistic CX measurement programs • Define CX performance metrics for specific service and digital experiences • Generate and "QA" insights using survey analytics tools, and package insights into impactful presentations • Create presentations for and present to a variety of senior stakeholders across the organization • Assess new data sources for service & digital insights • Develop Qualtrics dashboards to enable real-time insights during and after a survey is in-progress • Analyze survey results, including quantitative and qualitative/text analysis via software such as Qualtrics, Excel, SPSS, Q, or SAS • In partnership with vendor partners, analyze service interaction data, such as unstructured voice and text analytics in the call center via software such as Qualtrics, Tethr, or NICE Analytics • Serve as a chief administrative contact for critical team functions, including vendor management, contract/SOW management, and compliance reviews • Consult on/manage quantitative and qualitative research initiatives conducted by 3rd party research partners and/or in-house • All other appropriate duties as required. WHAT DO YOU NEED TO SUCCEED? • Required Qualifications** • Bachelor's Degree or equivalent • Minimum 6 years of experience in a CX, market/customer research, or data analysis-related role • Minimum 6 years of experience with Microsoft Office • Minimum 2 years of experience with CX/survey-related platforms (especially Qualtrics)" • WHAT'S IN IT FOR YOU?* • Compensation*Starting base salary: $101,231 - $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. • Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date • Generous 401(k) company matching contribution • Career Development through Tuition Reimbursement and other internal upskilling and training resources • Valued Time Away benefits including vacation, sick and volunteer time • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs • Career Mobility support from a dedicated recruitment team • Colleague Resource Groups to support networking and community engagement Get a more detailed look at our [Benefits and Perks](https://careers.cnb.com/benefits). ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at [About Us](https://www.cnb.com/about-us.html). • INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. \#LI-JO1 \#GD-JO \#CA-JO

Manage a credit portfolio, analyze credit data, and provide tailored banking solutions for middle market clients. | Minimum 4 years of credit underwriting and portfolio management experience, with strong risk management and client service skills. | *Portfolio Manager I - Middle Market* • Charlotte, NC. **In Office 4 Days a week** * WHAT IS THE OPPORTUNITY? The Portfolio Manager is part of the *Middle Market Credit Management Team* focused on the long-term risk-adjusted returns for the bank within the assigned business segment and/or geographic area(s). This individual manages a sub-set of existing credits and is a key partner in the origination of new credits. Primary responsibilities include: • *Serve middle market clients - typically privately held companies with annual revenues ranging from $50 million to $1 billion - across a wide range of industries and geographies.* • Provide customized credit and banking solutions to support working capital, capital expenditures, growth, acquisitions, and other strategic business needs. • Operate within a relationship-focused model that emphasizes risk management, cross-functional collaboration, and long-term client partnerships. • Provide comprehensive credit recommendations and presentations to key risk partners related to prospect(s) and existing clients of the bank (including moderate to complex new credit structures, modifications, and extensions) based on a comprehensive review of the borrower(s) and guarantor(s)' financials (which may include current and historical financial statements, tax returns, projections and/or cash flow proformas.) • Present credit recommendations within the bank's risk appetite and framework and follow the bank's policies, processes and procedures. • Respond to their clients' credit needs with an elevated level of client service and credit acumen to address their needs appropriately and timely. • Responsible for the ongoing oversight and management of its portfolio (including timely risk rating assessments, reporting covenants, covenant compliance, and the preparation of quarterly and annual reports.) WHAT WILL YOU DO? • Teamwork: Mentors junior colleagues, fosters a culture of continuous improvement and professional growth. • Portfolio Management: Owns and manages an assigned credit portfolio, ensuring alignment with organizational goals and risk management practices, including underwriting all types of credit exposures, managing credit risk, and responding to prospective client inquiries. • Credit Analysis: Analyzes credit data and perform underwriting to assess creditworthiness and recommend appropriate structures to the Sales team and client. Prepare underwriting memorandums and approval documents for presentation to Credit Risk. • Performance Monitoring: Performs portfolio management activities to monitor and analyze portfolio performance, including periodic reviews and covenant tracking. • Data Analysis: Analyzes credit data to support underwriting and creditworthiness assessments including developing and presenting individual credit recommendations. • Risk Management: Practices effective risk management, maintaining high standards of credit quality and origination in alignment with Bank's credit risk appetite, and compliance with institutional and regulatory requirements. • Collaboration: Partners with Relationship Manager(s) to successfully manage credit account relationships. Work closely with cross-functional teams to ensure cohesive and effective credit operations to achieve the Bank's strategic initiatives. Participate in ad-hoc projects to support the organization's priorities. • Middle Market: Serve middle market clients - typically privately held companies with annual revenues ranging from $50 million to $1 billion - across a wide range of industries and geographies. Provide customized credit and banking solutions to support working capital, capital expenditures, growth, acquisitions, and other strategic business needs. Operate within a relationship-focused model that emphasizes risk management, cross-functional collaboration, and long-term client partnerships. • Client Service: Provides exceptional client service by maintaining professionalism and effectively interacting with clients to understand their needs and provide tailored credit solutions. Participate in joint sales pitches with Relationship Manager(s). WHAT DO YOU NEED TO SUCCEED? • Required Qualifications** • Bachelor's Degree or equivalent • Minimum 4 years of progressively increasing credit underwriting and portfolio management experience in relevant industry/industries required • Additional Qualifications* • Basic experience in credit management and lending operations, with a strong understanding of risk management principles • Desire to build leadership and coaching skills, with the ability to train and develop talent • Strong communication and collaboration skills, with the ability to work effectively with senior leadership and cross-functional teams • Basic analytical skills, with the ability to interpret complex data and make informed decisions • *Knowledge and expertise supporting Middle Market clients* • WHAT'S IN IT FOR YOU?* • Compensation*Starting base salary: $41.83 - $66.81 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. • Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date • Generous 401(k) company matching contribution • Career Development through Tuition Reimbursement and other internal upskilling and training resources • Valued Time Away benefits including vacation, sick and volunteer time • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs • Career Mobility support from a dedicated recruitment team • Colleague Resource Groups to support networking and community engagement Get a more detailed look at our [Benefits and Perks](https://careers.cnb.com/benefits). ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at [About Us](https://www.cnb.com/about-us.html). • INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. \#LI-JO1 \#GD-JO \#CA-JO • Portfolio Manager I - Middle Market* • Charlotte, NC. **In Office 4 Days a week** * WHAT IS THE OPPORTUNITY? The Portfolio Manager is part of the *Middle Market Credit Management Team* focused on the long-term risk-adjusted returns for the bank within the assigned business segment and/or geographic area(s). This individual manages a sub-set of existing credits and is a key partner in the origination of new credits. Primary responsibilities include: • *Serve middle market clients - typically privately held companies with annual revenues ranging from $50 million to $1 billion - across a wide range of industries and geographies.* • Provide customized credit and banking solutions to support working capital, capital expenditures, growth, acquisitions, and other strategic business needs. • Operate within a relationship-focused model that emphasizes risk management, cross-functional collaboration, and long-term client partnerships. • Provide comprehensive credit recommendations and presentations to key risk partners related to prospect(s) and existing clients of the bank (including moderate to complex new credit structures, modifications, and extensions) based on a comprehensive review of the borrower(s) and guarantor(s)' financials (which may include current and historical financial statements, tax returns, projections and/or cash flow proformas.) • Present credit recommendations within the bank's risk appetite and framework and follow the bank's policies, processes and procedures. • Respond to their clients' credit needs with an elevated level of client service and credit acumen to address their needs appropriately and timely. • Responsible for the ongoing oversight and management of its portfolio (including timely risk rating assessments, reporting covenants, covenant compliance, and the preparation of quarterly and annual reports.) WHAT WILL YOU DO? • Teamwork: Mentors junior colleagues, fosters a culture of continuous improvement and professional growth. • Portfolio Management: Owns and manages an assigned credit portfolio, ensuring alignment with organizational goals and risk management practices, including underwriting all types of credit exposures, managing credit risk, and responding to prospective client inquiries. • Credit Analysis: Analyzes credit data and perform underwriting to assess creditworthiness and recommend appropriate structures to the Sales team and client. Prepare underwriting memorandums and approval documents for presentation to Credit Risk. • Performance Monitoring: Performs portfolio management activities to monitor and analyze portfolio performance, including periodic reviews and covenant tracking. • Data Analysis: Analyzes credit data to support underwriting and creditworthiness assessments including developing and presenting individual credit recommendations. • Risk Management: Practices effective risk management, maintaining high standards of credit quality and origination in alignment with Bank's credit risk appetite, and compliance with institutional and regulatory requirements. • Collaboration: Partners with Relationship Manager(s) to successfully manage credit account relationships. Work closely with cross-functional teams to ensure cohesive and effective credit operations to achieve the Bank's strategic initiatives. Participate in ad-hoc projects to support the organization's priorities. • Middle Market: Serve middle market clients - typically privately held companies with annual revenues ranging from $50 million to $1 billion - across a wide range of industries and geographies. Provide customized credit and banking solutions to support working capital, capital expenditures, growth, acquisitions, and other strategic business needs. Operate within a relationship-focused model that emphasizes risk management, cross-functional collaboration, and long-term client partnerships. • Client Service: Provides exceptional client service by maintaining professionalism and effectively interacting with clients to understand their needs and provide tailored credit solutions. Participate in joint sales pitches with Relationship Manager(s). WHAT DO YOU NEED TO SUCCEED? • Required Qualifications** • Bachelor's Degree or equivalent • Minimum 4 years of progressively increasing credit underwriting and portfolio management experience in relevant industry/industries required • Additional Qualifications* • Basic experience in credit management and lending operations, with a strong understanding of risk management principles • Desire to build leadership and coaching skills, with the ability to train and develop talent • Strong communication and collaboration skills, with the ability to work effectively with senior leadership and cross-functional teams • Basic analytical skills, with the ability to interpret complex data and make informed decisions • *Knowledge and expertise supporting Middle Market clients* • WHAT'S IN IT FOR YOU?* • Compensation*Starting base salary: $41.83 - $66.81 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. • Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date • Generous 401(k) company matching contribution • Career Development through Tuition Reimbursement and other internal upskilling and training resources • Valued Time Away benefits including vacation, sick and volunteer time • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs • Career Mobility support from a dedicated recruitment team • Colleague Resource Groups to support networking and community engagement Get a more detailed look at our [Benefits and Perks](https://careers.cnb.com/benefits). ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at [About Us](https://www.cnb.com/about-us.html). • INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. \#LI-JO1 \#GD-JO \#CA-JO

Manage and lead operations team overseeing money movement, client account processes, and vendor relationships while improving operational procedures. | Bachelor's degree, 5-7 years financial services experience, 2-3 years management experience, Microsoft Office proficiency, and preferably Series 7 and 24 licenses. | MANAGER OPERATIONS WHAT IS THE OPPORTUNITY? The Operations Department Manager directly supports our clients, portfolio management team, and partners financial advisors. Responsibilities include the oversight of the movement of money in and out of the managed accounts, reviewing daily cash transactions and resolving retirement and custodian issues. WHAT WILL YOU DO? • Manage and lead a team of analysts across all aspects of operations. This includes employee morale, HR issues, colleague development, planning, time management, and training. Escalate critical issue to management as needed. • Oversee daily operations process. Assist operations team with any questions or problems that arise. Coordinate with Pershing on any outstanding issues. Work with Portfolio Management teams and Financial Advisors to solve any problems or complex issues that might arise. • Oversee and develop the middle office team. Manage and lead the associates and foster the relationship between these associates and the portfolio manager teams. • Review and approve all asset movement requests. Ensure all procedures have been followed and proper paperwork received, signatures, and client verifications. Verify all information has been input correctly in the system and approve so Pershing can process. • Oversees the RMD process for the Pershing clients. Tracks all clients and makes sure any account that is required to take a distribution satisfies the requirement. • Identify and establish new process/procedures to improve current operations and streamline activities. • Build and strengthen relationships with vendors, custodians and internal/external partners. • Contribute to ad hoc projects as they relate to both the operational aspect of client accounts and department-wide process improvement. • Oversee proxy voting, corporate actions, margin details, source of funds reporting, IRS B Notices, and Private Investments. WHAT DO YOU NEED TO SUCCEED? Required Qualifications* • Bachelor's Degree or equivalent • 5-7 years of experience in financial services • 2-3 years of experience in management capacity • 2 years of experience using Microsoft Office applications Additional Qualifications • Experience working in an operations or Client Services department for investment management firm. • Excellent verbal/written communication skills in order to interact with all levels of firm's colleagues and clients required. Demonstrated use of effective sales and communication skills. • Excellent interpersonal skills to interact effectively with all levels of business. • Ability to multi-task and perform with a high degree of accuracy in a fast-paced, dynamic environment with heavy workloads and high call volumes. • Proactively develop self to continuously improve knowledge, skills and credentials and communicate development needs to CN Rochdale Managers. • Series licenses 7, 24 preferred WHAT'S IN IT FOR YOU? Compensation Starting base salary: $95,729 - $152,860 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date • Generous 401(k) company matching contribution • Career Development through Tuition Reimbursement and other internal upskilling and training resources • Valued Time Away benefits including vacation, sick and volunteer time • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs • Career Mobility support from a dedicated recruitment team • Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. #LI-DN1 #CA-DN1

Serve as primary contact for Treasury Management clients to resolve issues, coordinate with bank units, prepare reports, and provide training and feedback on products and services. | Bachelor's degree, 2-3 years customer service experience in banking, direct client contact, proficiency with MS Office, and preferably treasury management or call center experience. | SERVICE REPRESENTATIVE II - TREASURY MANAGEMENT WHAT IS THE OPPORTUNITY? Serves as primary customer service & training contact for Treasury Management Services. Acts as liaison between clients and various Bank units to independently respond to client inquires and resolve outstanding issues. Manages customer relationship by attaining permanent resolution to issue, which includes assessing the cause of issue and recommending additional products/services. Provides consultative input to Operation and Product Management for problem resolution or prevention. Performs operations and administrative functions for unit under minimal supervision. Keeps abreast of new and changes to existing products and services. WHAT WILL YOU DO? • Serves as primary contact for clients and various units in the research and resolution of problems and inquiries. Consistently exercises discretion and judgment when interacting with clients to determine present and future needs and discuss progress toward solutions. Ensures client satisfaction. • Acts as liaison between client and other Bank units to resolve problems and comply with client requests. • Coordinates with clients, account officers and appropriate departments to ensure that clients are properly serviced, paperwork is properly executed and all operational arrangements are in place to service assigned accounts. • Prepares monthly and quarterly management reports, utilizing various PC software including spreadsheet, database, analytical and graphics software packages and completes other spreadsheet analytical and research projects as assigned. • Maintains a proactive commitment to established Bank programs, such as CustomerFirst, Community Reinvestment Act (CRA) and Equal Employment Opportunity. • Facilitate and deliver virtual conference calls and/or workshops. • Provide feedback and collaborate with subject matter experts to understand new product offerings and/or enhancements. • Provide feedback and collaborate with subject matter experts to ensure training materials and methodology and up-to-date and relevant, to guarantee a positive and seamless client experience. WHAT DO YOU NEED TO SUCCEED? Required Qualifications* • Bachelor's Degree or equivalent • Minimum 2-3 year experience in customer service operations in a banking environment required. • Minimum 2 year with direct client contact required • Minimum 2 year experience with MS office applications Additional Qualifications • Strong analytical, organizational and problem solving skills. • Strong PC skills including spreadsheet and database manipulation required. • Strong verbal and written communication skills. • Experience in Cash Management/Treasury Management preferred • Experience in a customer service call center/service center preferred • Strong leadership skills • Strong interpersonal skills • Strong Analytical, organizational and problem solving skills • Strong PC skills including database and spreadsheet manipulation • Strong verbal and written communication skills • Able to monitor call queues and pending work queues • Ability to interface in an effective and professional manner with colleagues, clients and business partners • Good knowledge of banking operations and procedures WHAT'S IN IT FOR YOU? Compensation Starting base salary: $25.93 - $41.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date • Generous 401(k) company matching contribution • Career Development through Tuition Reimbursement and other internal upskilling and training resources • Valued Time Away benefits including vacation, sick and volunteer time • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs • Career Mobility support from a dedicated recruitment team • Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

Develop, test, implement, and support business systems and reporting for Capital Markets, including user training, troubleshooting, and collaboration with multiple business units. | Minimum 5 years experience with database/reporting tools, 3 years in financial services, strong system analysis skills, familiarity with financial systems and regulatory compliance, and excellent communication. | Overview: BUSINESS SYSTEMS ANALYST LEAD CAPITAL MARKETS WHAT IS THE OPPORTUNITY? Develop, test, implement, and end-user training and support of a wide variety of the Bank's systems involved in the various division specific systems and processes. Serve as the business expert for the development, maintenance, training, regulatory compliance and support of all processes related to systems. Coordinate business unit efforts required for project implementation and oversees all required post-implementation tasks to ensure business unit satisfaction. Perform system administrative, configuration and reporting functions in the division which are NOT the responsibility of Technology and Innovation (T&I). Runs database queries or creates Reports in support of management information needs. WHAT WILL YOU DO? • Determine business unit system needs and objectives and consults with business unit regarding problems with current business applications or systems, enhancements, or new functionality. • Prepare business and system requirements for maintenance/enhancements and present recommendations to division management. • Gather and writes-up business and system requirements, prepare test scripts, quality controls all changes, develop and code documents and supports the Capital Markets teams trouble shooting hardware and software • Conduct all user and quality assurance testing on current systems, new systems and future maintenance. Develop test scripts to quality control all changes. Interact with software vendors and BATS to implement software enhancements. • Collaborate with Credit Administration, T&I, Legal, Product Management, Business Line Units, RBC and others to create and implement correct forms, products and services as they relate to the system application. • Provide system application support to end-users and effectively troubleshoot system application problems. Make system configuration changes or coordinate changes with vendors or T&I to correct identified problems. • Prepare end-user documentation on system enhancements. Communicate key system changes to the user community. Provide continuous training and instruction to users on system application use and business processes. • Monitor development activities relating to meeting project objectives, budget, quality standards and schedule. • Create dashboards and reporting for Capital Markets business units (Foreign Exchange, Interest Rate Risk Management, Syndications, International Banking Trade Finance and Supply Chain Finance). • Collaborate with Business Unit Leads on new initiatives. • Run queries against application databases and/or the Bank’s data warehouse and assists with the preparation of periodic or ad hoc reports for distribution to line units, senior management, risk management units (e.g. Audit, Compliance and/or Credit Risk Review) or third parties (e.g. OCC, external auditors). • Maintain current knowledge of related regulatory and bank policies and procedures. • Represent the Bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate. • Complies fully with all Bank Administrative, Operational and Credit policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). WHAT DO YOU NEED TO SUCCEED? Required Qualifications* • Minimum 5 years experience developing and customizing databases/systems for reporting purposes required. • Minimum 5 years experience designing and generating weekly, monthly and ad hoc reports using reporting/query tools such as Brio, MS Query, MS Access, Crystal Reports or Business Objects required. • Minimum 3 years experience working in Financial Services Additional Qualifications • Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. • Familiarity with OPICS, Tableau, AFS, SalesForce, Seismic, • Possesses the knowledge, skills and creativity to go outside of the defined policies and procedures to enhance system capabilities and efficiencies. • Bachelor’s Degree in Business, Finance, Economics or equivalent 5 to 7 years of experience in commercial or consumer lending operations with over 3 years managing project(s) and/or moderate-sized teams. • Understanding of systems development life cycle concepts required. • Must be detailed oriented and possess effective organizational and analytical skills. • Excellent verbal and written communications skills sufficient to interact with all levels of Bank personnel. Extensive industry/business knowledge with demonstrated ability to creatively design solutions to problems. WHAT'S IN IT FOR YOU? CompensationStarting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date • Generous 401(k) company matching contribution • Career Development through Tuition Reimbursement and other internal upskilling and training resources • Valued Time Away benefits including vacation, sick and volunteer time • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs • Career Mobility support from a dedicated recruitment team • Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. #LI-JR1 #CR-JR Remote About the Company: City National Bank

Lead IT risk control assessments, analyze cyber risks, coordinate mitigation actions, produce detailed reports, and provide subject matter expertise to IT and business leadership. | Requires a Bachelor's degree, 12+ years in cybersecurity with 7+ years in operations or IT risk management, 3+ years managing resources, and certifications like CISA, CISM, or CISSP preferred. | LEAD IT RISK & CONTROL WHAT IS THE OPPORTUNITY? "The Lead IT Risk Controls Analyst is a subject-area specialist with specialized training, methods and analytic techniques to create recommendations and directions for cyber risk mitigation in a complex technical environment. Focus areas of security assessment by the Lead ITRC Security Analyst includes third party security and overall security program effectiveness in mitigating risk. The ITRC Analyst's goal to create actionable information for IT and business leadership, and to provide objective assessment of cyber security risks for auditors, regulators and external parties. This requires routinely authoring detailed reports and gathering metrics ensure stakeholders receive accurate and complete information. The Lead ITRC tkeeps abreast of external cyber security trends, technologies and cyber risk management approaches, and often works with other teams on cyber risk-related initiatives to provide subject-matter recommendations and guidance to achieve a posture within the bank's overall risk appetite. The Lead ITRC serves as an expert area of specialization. This role is a working lead that provides functional guidance and may coordinates or supervise the daily activities of individual contributors or working teams in areas of specialization.Provides input on resources planning, procedures," WHAT WILL YOU DO? • "Define analysis objectives, collect data from internal and external sources, and evaluate/analyze data to provide objective information on cyber risks for IT and business management with both summary and detailed reporting • Assess risk within subject specialty area to evaluate the design and effectiveness of security controls • Work collaboratively with all Lines of Defense, coordinate and proactively identify, manage and monitor IT Risk. • Act as Subject Matter Expert for the activities performed to manage IT Risk • Execute IT Risk Assessment (e.g. Risk Control Self Assessments) to identify and quantify the risks and their associated controls. • Execute GLBA Risk and Control Assessment • Identify and Define Key Performance Indicators (KPIs) metrics and Key Risk Indicators (KRIs) to monitor all risks and ratings to Controls to measure the performance on the control operation. • Provide insight and classify data to assess Risk assessments • Coordinate the completion of risk mitigating actions and providing status updates of all issues statuses to senior management • Investigates large or repetitive loss events impacting the division to assess for potential systemic weaknesses and to ensure appropriate corrective action is taken. • Provide insight and classify data to assess Risk assessments • Coordinate the completion of risk mitigating actions and providing status updates of all issues statuses to senior management • Investigates large or repetitive loss events impacting the division to assess for potential systemic weaknesses and to ensure appropriate corrective action is taken. • Create new and maintain process and procedural documentation for various risk analysis and risk assessment activities; Highlight industry-based methodologies, techniques or standards (FAIR, NIST, FFIEC, etc.) used as the basis for analysis efforts • Publish routine, accurate risk analysis and assessment reports as defined by organizational risk policies and procedures to applicable audiences for each subject area discipline • Participate in other security support projects and duties as needed or requested WHAT DO YOU NEED TO SUCCEED? Required Qualifications* • Bachelor's Degree or equivalent • Minimum of 12 years experience in Information/Cyber Security field • Minimum of 7 years experience in cyber security operations, incident response, IT risk management or investigation • Minimum 3 years' experience managing or coordinating resources such as people or projects Additional Qualifications • Certifications are a plus (e.g., CRISC, CISA, CISM,CAMS CISSP) • Experience with process documentation, risk and control assessments, and designing/executing IT General Controls (ITGC), test scripts • Experience and/or knowledge in working with multiple IT risk and controls domains such as identity and access management, privilege success, vulnerability management privacy, incident response etc. • Understand of the regulatory environment and regulations related to technology risk, and Office of the Comptroller of the Currency (OCC) and Federal Reserve Board (FRB) expectations • Demonstrated experience analyzing complex cyber security data sets within subject area specialty • Demonstrated knowledge of cyber security landscape -- threats, trends, technologies • Demonstrated knowledge of financial regulation and control frameworks applicable to cyber security or IT risk • Excellent communication and interpersonal skills. Including a strong ability to create positive and professional business relationships with internal clients. • Strong commitment to working as a team and providing excellent customer service. • Exposure to banking or equivalent highly controlled technology environment is preferred • Masters' degree in business, computer science or related field preferred • Security certifications (CISSP, GSEC, etc.) are highly desired. • Demonstrated experience with Industry or subject specific analysis or assessment frameworks is highly desired (FAIR, NIST CSF, etc.) • Experience in banking/financial industry is strongly preferred • Formalized training in cyber security analysis or assessment techniques WHAT'S IN IT FOR YOU? Compensation Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date • Generous 401(k) company matching contribution • Career Development through Tuition Reimbursement and other internal upskilling and training resources • Valued Time Away benefits including vacation, sick and volunteer time • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs • Career Mobility support from a dedicated recruitment team • Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

Develop and implement CX research programs, generate insights from survey data, create dashboards, and present findings to stakeholders. | Bachelor's degree, 4+ years in CX or data analysis roles, proficiency in Microsoft Office, and preferably experience with Qualtrics. | CLIENT EXPERIENCE & INSIGHTS ANALYST WHAT IS THE OPPORTUNITY? The CX Insights Analyst works with product and business unit stakeholders across the enterprise to establish a data-driven understanding of the client perspective on the bank's product & service experience. Efforts involve gathering intake/requirements from internal stakeholders and making recommendations as to how to structure CX research programs to ensure the CX team is delivering what is required of business stakeholders. It involves the end-to-end creation and implementation of CX research programs. And finally, it includes leveraging CX data to create dashboards and reports and socialize the findings with stakeholders to inform decision-making and impact business results. WHAT WILL YOU DO? • Collaborate with CX team members to define holistic CX measurement programs • Assist in defining CX performance metrics for specific service and digital experiences • Generate insights using survey analytics tools, and package insights into impactful presentations • Assist in creating presentations, and present to a peer and mid-level stakeholders across the organization • Help assess new data sources for service & digital insights • Provide administrative or functional support to other team members as needed • Assist in the development of Qualtrics dashboards to enable real-time insights during and after a survey is in-progress • All other appropriate duties as required. WHAT DO YOU NEED TO SUCCEED? Required Qualifications* • Bachelor's Degree or equivalent • Minimum 4 years of experience in a CX, market/customer research, or data analysis-related role • Minimum 4 years of experience with Microsoft Office • Preferred but not required: Minimum 4 years of experience with CX/survey-related platforms (especially Qualtrics)" WHAT'S IN IT FOR YOU? CompensationStarting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date • Generous 401(k) company matching contribution • Career Development through Tuition Reimbursement and other internal upskilling and training resources • Valued Time Away benefits including vacation, sick and volunteer time • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs • Career Mobility support from a dedicated recruitment team • Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: FULL_TIME