Citizens Bank, N.A.

Manage facilities, coordinate repairs and maintenance, and build client/vendor relations to ensure operational excellence. | Minimum 7 years of hands-on facility management experience, project management skills, and knowledge of building systems and safety protocols. | Description As the Facility Manager- Real Estate Operations, based out of San Francisco, you will have the responsibility for all efforts to execute and deliver Facilities Management and Repairs and Maintenance for a geographical region. This role is the direct connection to the Repairs and Maintenance team to execute deliverables on all aspects of maintenance necessary. Through superior client service you will build customer relations with service providers and client personnel in an effort to achieve internal business unit and external client Key Performance Metrics. Primary responsibilities include: • Directly Manage, provide coordination and to building technicians (where applicable) along with external vendors. Provide comprehensive facilities / repairs & maintenance support for Retail Banking operations, including complete interior and exterior building structure and grounds maintenance. • Provide superior client service • Oversee operations at numerous banking office buildings and retail branches. • Build customer relations with service providers and client personnel • Achieve internal business unit and external client Key Performance Metric • Manages budgets, contracts, and identifies cost-saving opportunities Required Skills/Experience: • Minimum 7 years hands-on facility management experience, with some project management experience and/or business management within a large corporate environment • Excellent written/communications and follow-up skills - effectively communicates with internal teams, vendors and management • Experience working in the banking industry/high security areas preferred • Working knowledge of site infrastructure and building systems, maintenance procedures and safety protocols • Ability to address maintenance issues, emergencies and other facility challenges proactively • Ability to work independently and prioritize multiple tasks to assure successful on-time completion of all • Computer software; Microsoft, Excel, Word, PowerPoint, CMMS knowledge • Ability to travel • Valid Driver's License Education, Certifications and/or Other Professional Credentials: • Associate Degree/Bachelor’s Degree preferred Hours and Work Schedule Hours: 40 Work Schedule: M-F with ability to travel overnight and be on-call Role is based out of San Francisco office. Pay Transparency The salary range for this position is $72,182- $117,300 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . #LI-CITIZENS2 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Lead and develop HR analytics initiatives, synthesize business and HR data to provide actionable insights, and manage cross-functional projects to improve organizational outcomes. | Over 10 years of experience in analytics or workforce strategy, proficiency in SQL, Python, data visualization, and experience with AI/machine learning techniques, along with leadership skills in managing teams and projects. | Description The Human Resource Analytics team at Citizens Bank leads the organization’s understanding of workforce insights and organizational health. Our team uncovers holistic data-driven business opportunities across the talent lifecycle to enable transformational change and operational efficiency. We analyze internal and external data to understand diverse employee voices, and experiment to scale solutions that make the work experience better. The ideal candidate sees beyond the numbers to find opportunities to strengthen the employee experience and organizational performance. The candidate is a change agent with a demonstrated track record of marrying complex sets of people data with business imperatives to create actionable insights on performance, retention, and organizational agility. The candidate possesses strong quantitative skills, is capable of managing multiple projects simultaneously, and can communicate effectively with executive and technical audiences. An “outside in” perspective, data science skills, high intellectual curiosity, and a consultative posture are essential skills to possess in this role. The HR Data Science Consultant at Citizens Bank will: Key Responsibilities • Synthesize business goals and strategy with HR, productivity, and market data to build integrated, tangible recommendations on talent and culture topics to drive individual and organizational outcomes; employ consultative and analytical techniques to make recommendations, moving from the “so what” and “now what,” to drive impact across Citizens’. • Consult with business clients on workplace insights including diagnoses, research design, hypothesis testing, advances analyses, visualization, and presentation. • Translate complex analyses for executive audiences and develop visualizations to help people understand findings and insights • Design and consult on talent assessment approaches, both internal and third party; conduct skill and job analyses; measure colleague learning and development, and leadership, methodologies. • Apply best practices for artificial intelligence and machine learning to optimize human capital solutions • Lead, mentor, and develop an analytics team providing technical guidance and development support • Work closely with cross-functional teams, including product, engineering and business stakeholders to identify opportunities for data-driven solutions. • Project manage key initiatives that drive efficiency and value; assist with change management efforts to scale HR analytics solutions across the enterprise; ensure data quality and integrity • Assist in development, execution, and evaluation of client OKRs, human capital KPIs and other measurement strategies to enable business results. • Partner and train clients and HR stakeholders on impactful use of data, data literacy techniques, and use of self-service to drive business outcomes. • Advise on enterprise-level and business unit level analytics work with partners through the organization; contribute to enterprise data governance methods and priorities. Critical Skills • Expertise in qualitative and quantitative research methodology, data management, data visualization and storytelling. • Creative and strategic thinker - ability to assess needs, collaborate, and deliver data-driven, practical solutions that drive results • Strong decision-making skills; stellar interpersonal, influencing, relationship building, and collaboration skills • Proficiency in change management approaches (e.g., PROSCI, etc.) and people management • Advanced analytical and problem-solving skills - approaches problems with rigorous logic and a curious mind – looks beyond the obvious and searches for deeper answers • Proficiency in building talent and skill assessment methodologies. • Deep knowledge of pre-employment assessment methodologies and practices. • Ability to communicate effectively with technical and non-technical audiences – tells stories with data that resonate with stakeholders and maximize impact; excellent written and verbal communication skills • Ability to manage multiple client groups simultaneously; strong project management background • Proficient in data querying languages (e.g., SQL), database management systems, and employee listening platforms (e.g., Perceptyx, Glint) • Applied statistics or experimentation (A/B testing) and psychometric principles (e.g., regression analysis, factor analysis), as well as research design • Proficient in scripting languages (e.g., R or Python), and other advanced analytical tools (e.g., Sagemaker, Tableau, PowerBI, Quicksight, Visier, Alteryx) • Hands on experience with AI/machine learning techniques and exposure to LLMs for text analysis and natural language processing applications • Highly proficient in Excel and PowerPoint • Highly-organized with strong attention to detail and documentation; results orientation Additional Knowledge & Skills • Ability to handle multiple projects while meeting deadlines and documenting progress towards those deadlines • Proficiency in agile and design-thinking methods • Possesses a learning orientation, active exploratory mind, and interest to learn from others • Experience with AWS Cloud suite, Snowflake, Oracle HCM, Service Now Education and Experience • Deep expertise (PhD, Masters, or equivalent expertise) in a field that uses research to understand and influence human behavior (e.g., Industrial/Organizational Psychology, Organizational Behavior, Behavioral Economics, Social/Personality Psychology, etc.) • 10+ years of client-facing People Analytics, Workforce Strategy, Business Intelligence, or Human Capital Consulting experience, working in/with complex organizations, or combination of education and experience • Demonstrated experience leading large-scale HR or analytics programs in a matrixed environment • Experience with Bayesian estimation, machine learning, natural language processing, cloud-based computing, and/or Artificial Intelligence strongly preferred. Hours & Work Schedule • Hours per Week: 40 • Work Schedule: 8:30-5 • Hybrid: 4 days onsite, 1 day remote Pay Transparency The salary range for this position is $160,000-$180,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.