Citizens Bank

Lead and execute multi-channel treasury solutions marketing campaigns, focusing on customer insights and performance optimization. | Minimum 7+ years of marketing experience, familiarity with Salesforce, Pardot, Demandbase, Adobe Analytics, and Agile methodologies, with prior B2B financial services marketing experience. | Title: Senior Product Marketing Manager Location: Westwood Massachusetts United States Type: 1ST Category: Marketing, Digital Experience, and Communications Job Description: Description At Citizens, marketing is about understanding and engaging people, satisfying their needs, and building brand awareness and trust. We seek an experienced business-to-business marketer who is hungry to do this and more, for our growing corporate and business bank. The ideal candidate has experience developing, owning, and executing marketing strategies and tactics including website, social, search engine marketing, digital advertising, events, direct, content and account-based marketing. You will work closely with internal subject matter experts and will be responsible for organizing and leading cross-functional teams to execute on strategic priorities. You will also interface with business leaders and other marketing leaders from brand, content, digital, and data analytics. If you are made ready for the rewarding challenge of performing your best every day so we can do more for our clients, colleagues and community—we want to hear from you. Primary Responsibilities: Lead execution for all aspects of treasury solutions marketing – from start to finish, work with line-of-business and other marketing colleagues to drive on-brand, on-strategy, and on-time delivery of campaigns and initiatives. Prepare clear and concise marketing and creative briefs—work with Growth Strategists to distill measurable objectives, strategies and tactics using data and customer insights to drive outcomes. Keep the customer at the center of everything we do—serve as the voice of the customer and strive to optimize the client experience across channels and at every touchpoint. Drive continuous improvement—test, learn and lead retrospective including performance analysis, reporting and recommendations to optimize marketing efficiency, effectiveness and reporting. Manage budget and expenses–provide timely and accurate estimates and ensure all approved spend is accurately tracked and reported. Qualifications & Requirements Ability to plan, develop and implement comprehensive multi-channel marketing programs Self-starter with proven ability to work collaboratively and with a sense of urgency Excellent written and verbal communication skills Clear thinker with strong project management, prioritization, and decision-making skills Metrics-driven marketing mind with eye for creativity Computer proficiency, including MS tools (specifically PowerPoint, Word and Excel, CoPilot Attention to detail Minimum 7+ years of marketing experience Prior B2B financial services marketing experience Familiarity with Salesforce.com, Pardot, Demandbase, and AI tools Ability to track web metrics using Adobe Analytics Experience with Agile methodologies Marketing Manager–Commercial and Business Banking (Continued) Education Bachelor’s degree required MBA or equivalent experience a plus Why Work with Us At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth. Hours and Work Schedule Hours per Week: 40 Work Schedule: Monday-Friday 8:00AM-5:00PM inthe Westwood MA office 4 days 1 day remote. #LI-Citizens2 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Lead and develop a UX research team, define research frameworks, and influence business decisions through insights. | Extensive experience in UX research, team management, and developing customer experience metrics, with strong influence skills. | At Citizens, we’re transforming financial services with digital experiences that are simple, human, and accessible to all. We’re looking for a data-driven Director of UX Research to lead our research practice and ensure our digital experiences deliver measurable customer and business impact. Part of our enterprise UX team, Green Pixel Studios, this leader will drive customer-centricity across the organization by leveraging qualitative and quantitative testing, A/B experimentation, and customer benchmarking frameworks. The ideal candidate brings proven expertise in a variety of research methods that connect customer behavior, attitudes, and outcomes. Key Responsibilities • Lead a best-in-class UX Research team. • Define and manage the organization’s customer experience benchmarking program, research roadmap, and establish KPIs for usability, satisfaction, and performance. • Champion experimentation as a cultural practice across design, product, and engineering teams. • Influence and educate senior leadership and cross-functional stakeholders by translating UX research findings into actionable business insights and compelling narratives. • Develop and communicate UX metrics and measurement frameworks that resonate with business leaders, ensuring alignment with organizational goals and priorities. • Upskill and mentor researchers in both quantitative and mixed methods research, fostering a culture of continuous learning and methodological excellence. • Develop scalable frameworks to ensure insights are actionable and reliable. • Partner with Product, Business, Analytics, and Design teams to prioritize research and translate findings into measurable product improvements. • Present insights to executives and stakeholders, using compelling storytelling and data visualization to influence decisions. Qualifications • 10+ years of UX research experience, with at least 5 years managing teams. • Strong background in design validation methods, quantitative, and qualitative research techniques. • Experience developing and operationalizing customer experience benchmarks at scale. • Demonstrated ability to influence senior leaders and cross-functional teams, and to communicate UX metrics in ways that drive business understanding and action. • Degree in Human-Computer Interaction, Psychology, Statistics, or related field preferred. Pay Transparency The salary range for this position is $163,000 - $200,000 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Lead architectural design, review projects, coordinate with stakeholders, and mentor junior architects. | Extensive experience in architecture and software development, leadership skills, and client-facing experience. | 4 Days in the office from any of our locations in RI, Iselin NJ, MA, Pittsburgh PA, or Phoenix AZ and couple other locations Role is not relocation eligible. At Citizens, we invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. As a Principal Architect, you'll lead the full architectural lifecycle—from concept design through construction—ensuring all projects meet aesthetic, technical, regulatory, and budgetary standards. You’ll serve as the primary technical authority, mentor teams of architects, build client relationships, and drive innovation in sustainable materials and building technology. A licensed architect with a strong track record in design leadership, you excel at translating client vision into robust architectural solutions and managing multiple stakeholders across diverse environments. Key Responsibilities • Lead architectural vision and develop high-level design concepts and detailed plans for major projects. • Review and approve architectural design, specifications, and construction documents for quality and compliance. • Coordinate with clients, engineers, contractors, and stakeholders, managing trade-offs between aesthetics, budget, and regulations. • Conduct site assessments to monitor progress and ensure alignment with design specifications. • Research and incorporate new materials, construction methods, sustainable practices, and technologies. • Mentor and guide junior architects, shaping design standards and fostering technical excellence. • Engage in business development: present design proposals, manage client relationships, and support marketing efforts. · Work with fellow team members and guide them on any technical deliveries. · Have good experience in technologies such as Java, Python, GraphQL, IBM MQ, Kafka, API Connect, etc. · Having experience in some of the payment products such as EPP (FISERV) and MTS (ACI) will be a plus. · Having functional knowledge on different payment methods such as Real-time payments, ACH, Wires is a plus. Essential Skills & Expertise • Deep knowledge of architectural design principles, building codes, zoning, and sustainability standards . • Strong leadership and team management capabilities, with proven mentoring experience · Should possess 15+ year’s experience in technologies such as Java, Oracle, Springboot, Python, IBM MQ, Kafka, and other emerging technologies. • Superior communication skills for effective presentations and negotiations with varied audiences . • Innovation mindset with ability to integrate new materials, tech, and sustainable design . Qualifications & Experience • Bachelor’s degree in Information Technology, Computer Science or equivalent industry experience ; Master’s degree preferred . • Extensive experience (usually 10+ years) across project lifecycle phases within architecture and software development • Demonstrated success in leading large-scale, complex projects and cross-functional teams . • Experience in business development and client-facing roles may be essential . Hours & Work Schedule Hours per Week: 40 Work Schedule: Monday - Friday Pay Transparency The salary range for this position is $ 132,000 - $ 198,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.