Citizens

Design and implement scalable software solutions in an Agile environment. | Bachelor's degree and 2+ years software engineering experience with proficiency in multiple programming languages and cloud platforms. | Citizens Financial Group, Inc. (CFG) seeks a Senior Software Engineer for its Iselin, New Jersey location. Responsibilities: •    Design, modify, develop, and implement technology solutions.  •    Build modern, architecturally sound components, tools and applications to meet mission-driven strategic business goals.  •    Participate in an environment rapidly transforming to the Agile methodology, adhering to best practices and collaborating effectively with your teammates.  •    Design, modify, develop, and implement software solutions.  •    Build modern, architecturally sound components, tools, and applications to meet mission-driven strategic business goals.  •    Infuse quality of service characteristics, such as scalability, manageability, and maintainability, into distributed service-based framework to create or expand business or technical capabilities. •    Contribute insight from prior experiences when considering design specifications, considering the goals of the consumer-facing product.  •    Participate in code and design reviews with teams to ensure solutions meet enterprise standards. Qualifications: Requires a Bachelor’s degree, or foreign equivalent, in Computer Science, Computer Information Systems, or a closely related field and 2 years of experience as a Software Engineer or closely related position.  Must have at least 2 years of experience with:  •    Utilizing Atlassian, Jira, Confluence, Crucible, Bamboo and Bitbucket to track tasks and code repositories, and document requirements;  •    Utilizing Git, GitHub and Gitlab for code version control and maintaining code repositories;  •    Programming in Java, JavaScript, React, Node JS, C++, Python, and PHP to develop applications and update existing features;  •    Accessing databases and systems, including MSSQL, Postgres, MySQL, and MongoDB to store application data;  •    Utilizing AWS S3, AWS EC2, AWS to store data in the cloud;  •    Utilizing OpenShift, Jenkins, and Datadog to monitor and improve performance of applications;  •    Utilizing Docker and Kubernetes to deploy applications and scale with active users;  •    Utilizing Hive, Python, Spark to visualize and analyze data for application improvement;  •    Leveraging Agile methodology to achieve tasks in a team; and  •    Programming in Linux and Bash environments to develop applications, run programs and scripts, configure hardware, and troubleshoot problems. Remote work permitted 1 day per week. Worksite: 101 S Wood Avenue, Iselin, NJ 08830 United States, 40 hrs/wk. Salary Range: $137,717- $159,000/year. EO employer. For summary of benefits and to apply visit our website at https://jobs.citizensbank.com [https://jobs.citizensbank.com] and apply online (Job ID: 48326) or email resume and cover letter to Recruiting@Citizensbank.com with subject line: 48326. Direct applicants only.    Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy [https://jobs.citizensbank.com/Job-Applicant-Privacy-Policy] Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Lead agile teams to deliver AI platform products by transforming strategic vision into detailed requirements and maximizing customer value. | 2+ years in product development or strategy with expertise in OKRs, agile, design thinking, and market research synthesis. | The Product Owner-  AI collaborates with business, technology, and analytics partners to prioritize and deliver on the strategic vision of new products & services in the AI platform. The Product Owner will help with the implementation of product roadmaps and capabilities to support business and customer needs. The Product Owner will use agile methodologies across product teams to drive the continued transformation from a project based to a product based organization focused on maximizing the value of the customer experience. The Product Owner will use a collaborative approach and “digital first” mindset to help Citizens Bank create and implement innovative products and solutions. Finally, the Product Owner will identify trends in the external marketplace to ensure adoption of the product, and that the product is designed with the customer in mind.  Responsibilities * Transform the high-level vision into detailed requirements and acceptance criteria. Ensure that the agile team delivers agreed upon standards for quality and scope. * Work closely with delivery teams to ensure they build the right functionality in a timely manner. * Understand, read and analyze team results and agile metrics so to effectively communicate progress on product roadmap against the mission and OKRs. * Use market and industry knowledge to generate criteria to inform end-user needs. Integrate product research and requirements to enhance user satisfaction and ensure customer driven design. * Translate strategy into actionable tasks, and work with cross-functional agile teams to ensure execution on those requirements. Create, prioritize and refine backlog in collaboration with Neighborhood Leads to deliver the most valuable work first, while ensuring technical integrity of all features or components. Frequently review and analyze metrics and OKRs to update to key stakeholders on progress against product roadmap. * Serve as key leader on agile team(s). * Lead large scale product demo or reviews. Develop UI prototypes, assist with data provisioning, and perform analytics around usage, behavioral/transactional and technical data. Qualifications * 2+ years of experience in product development, marketing, strategy, digital, process/user interface design. * Proven experience implementing strategies by setting realistic OKRs. * Ability to facilitate collaboration with team members to develop new ideas & solve problems within Neighborhood/Town domain. * Knowledge of agile approaches (e.g., XP, Kanban, Crystal, FDD) as well as design thinking and front –to-back process reengineering and automation. * Experience providing technical solutions to functional challenges. * Consistently applies current procedures and technologies to resolve business issues. * Knowledgebase of relevant products/services which is broad, current and technology focused. * Ability to link and synthesize data and research across the business and external market to drive product development and enable digitization. * Producing detailed functional and information requirements models and documentation, including strong story telling expertise to ensure impact and buy in. * Training teams’ requirements analyses and quality reviews. Required Competencies: * Focus on the Customer (customer orientation) * Unlock Potential (management development) * Drive Outcomes (execution) * Innovation * Technical Excellence / Products & Services (extensive and current knowledge of relevant product(s)) * Agile Methodologies * Requirements Analysis (e.g., design thinking) * Strategic Thinking * Collaboration Hours & Work Schedule * Hours per Week: Monday-Friday * Work Schedule: 40 * Hybrid: 4 days per week onsite, 1 day remote    Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy [https://jobs.citizensbank.com/Job-Applicant-Privacy-Policy] Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Lead design and implementation of enterprise RPA solutions using UiPath to optimize banking processes. | Bachelor's degree and 3 years RPA development experience with UiPath and .NET technologies. | Citizens Financial Group, Inc. (CFG) seeks a Process Automation Sr. Developer for its Johnston, Rhode Island location. Responsibilities: •    Lead the design, development, implementation, and support of enterprise Robotic Process Automation (RPA) solutions for the Robotics Process Automation Team.  •    Plan, analyze, design, develop, test, and deploy end-to-end automation solutions that drive process optimization, operational efficiency, and value delivery across multiple business lines within consumer, commercial and private banking.  •    Collaborate with Business Improvement Consultants, Business Analysts, and subject-matter experts to gather business and system requirements, understand process maps, and define use cases targeted for automation.  •    Translate requirements into Process Definition Documents (PDD), Solution Design Documents (SDD), and detailed test scripts using Task Mining, Microsoft Visio, Lucid, and Confluence.  •    Design and develop automation solutions using UiPath Studio and UiPath Orchestrator, built on a custom enterprise framework based on UiPath's RE-Framework.  •    Build reusable components, shared libraries, and code templates to enable standardized, scalable automation development across the team.  •    Develop Intelligent Document Processing (IDP) solutions using UiPath Document.  •    Understanding, including document classification, ML-based data extraction, and human-in-the-loop validation workflows.  •    Implement API integrations within automation workflows, connecting with enterprise systems, RESTful web services, and cloud platforms including Azure Cognitive Services.  •    Write custom scripts in C#.NET and VB.NET to resolve complex automation logic and extend platform capabilities.  •    Participate in solution design reviews and tollgate reviews to ensure solutions meet architectural standards, governance requirements, and business needs.  •    Partner with IT Architects and senior stakeholders to validate alignment with enterprise architecture and security standards.  •    Support migration of legacy automations from Blue Prism to UiPath, including re-architecture and re-development aligned with the team's custom framework.  •    Execute unit testing, integration testing, and user acceptance testing (UAT) to ensure quality and completeness prior to production deployment.  •    Monitor and maintain automation’s post-implementation, resolve production issues, and ensure smooth business operations using UiPath Orchestrator.  •    Maintain comprehensive documentation including runbooks, operational procedures, and technical documentation within Confluence.  •    Contribute to the development and enforcement of coding standards, release frameworks, and testing best practices.  •    Utilize Agile methodologies, including Scrum & Kanban, and track work using Jira to ensure efficient development, integration, and adoption of RPA solutions. Qualifications: Bachelor’s degree, or foreign equivalent in Computer Science, Electronic Engineering, or related field and 3 years of experience as Process Automation Sr. Developer, Software Developer, Business Analyst, Consultant, or related position involving automating business processes with robotics process automation. Full term of experience must include: •    Automating business processes using robotics process automation tools, including UiPath, to deliver value and process optimization to business stakeholders;  •    Implementing the full life cycle of RPA solutions, including identifying automation opportunities, gathering requirements, implementing, testing, and deploying targeted automation solutions using UiPath software;  •    Building reusable components and libraries using UiPath which can be utilized by other developers for effective code development;  •    Scripting and coding in C#.net and VB.net to resolve automation issues;  •    Creating PDD (Process Definition Documents), SDD (Solution Design Documents) and Test Scripts for automation workflows using Task Mining and Microsoft Visio;  •    Ensuring process quality and completeness through unit and integration testing;  •    Monitoring and maintaining automations postimplementation, resolving issues, and ensuring smooth business operations using UiPath Orchestrator and UiPath Studio; and  •    Using Agile methodologies, including SCRUM, to ensure efficient development, integration, and adoption of RPA processes. 100% telecommuting permitted from any US location. Worksite: One Citizens Bank Way, Johnston, RI 02919 United States, 40 hrs/wk. EO employer. For summary of benefits and to apply visit our website at https://jobs.citizensbank.com [https://jobs.citizensbank.com] and apply online (Job ID: 48182) or email resume and cover letter to Recruiting@Citizensbank.com with subject line: 48182. Direct applicants only.    Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy [https://jobs.citizensbank.com/Job-Applicant-Privacy-Policy] Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Lead change management strategies and stakeholder engagement to support retail branch transformation initiatives. | Experienced in large-scale change management and transformation with strong interpersonal and communication skills. | Description Branch Transformation - Change Management Lead Are you a change leader looking to shape the future of retail banking as we reimagine our distribution model and introduce new ways of working across our branch-centric ecosystem? The external landscape, coupled with Citizens' aggressive transformation agenda, requires leaders who can shape culture, differentiate Citizens in the market, and drive the behavioral shifts needed to deliver business outcomes in the field. Description The Change Management Lead will ensure colleagues across Citizens' distribution network transition smoothly and effectively through key retail transformation initiatives tied to the Evolve & Integrate Distribution (E&ID) agenda. Partnering with project teams, business leads, and field adoption networks, this role provides change management expertise - ensuring project objectives and stakeholder impacts are well understood, and that new operating models, roles, routines, and capabilities are adopted and sustained in practice. The Change Lead will develop and execute strategies that move beyond awareness to observable behavior change, embedding new ways of working across the branch ecosystem through co-creation, leadership activation, and test-and-learn approaches. Primary responsibilities include: • Develop and implement change management strategies and plans rooted in a deep understanding of retail transformation objectives and unique field/stakeholder impacts. • Translate future-state distribution designs into coordinated, people-centered change plans spanning roles, routines, skills, performance, and incentives. • Design and lead structured co-creation mechanisms (e.g., branch engagement, leader working sessions, pilots, feedback loops) so frontline and leader input meaningfully shapes design and activation decisions. • Partner with senior leaders to translate strategy into clear leadership expectations and behaviors, equipping them to act as owners of change - not just messengers. • Apply test-and-learn approaches, including micro-testing and pilots, to validate new ways of working in real branch environments before scaling. • Partner with the Analytics team to produce core change KPIs, assess adoption rates and proficiencies, and adjust strategy as needed. • Act as an advocate for the colleague and customer journey within the project team, ensuring the voice of the field is heard throughout the project lifecycle. • Establish continuous listening and sensing loops to understand how change is landing in branches and iterate based on real execution. • Engage senior leadership, managers, and the field change network to ensure their active sponsorship of retail transformation initiatives. • Ensure successful transitions from program governance to business-as-usual ownership, with sustainment guardrails that allow changes to endure beyond formal transformation phases. Qualifications • 8+ years of change management, change measurement, and transformation experience with proven experience supporting large-scale transformations. • 6 years of platform or operating model change management experience, ideally within retail banking, distribution, or other branch/field-based environments. • 4 years experience supporting adoption and behavioral experiment experience (test-and-learn, pilots, micro-testing) • Proven success driving behavioral and cultural change - not just structural change. • Experience in complex, regulated, people-intensive environments strongly preferred. • Ability to manage ambiguity and adapt to dynamic environments. • Strong interpersonal and influencing skills; able to influence without authority. • Outstanding written, visual, and oral communication skills. To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment. Hours and Work Schedule: (4 days in office, 1 day remote) Hours per Week: 40 Work Schedule: Monday-Friday Pay Transparency The salary range for this position is $128,000-$168,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . • Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Education:Why Work for UsEmployment Type: 1ST

Lead cybersecurity risk management framework design and execution, advising senior leadership and aligning with regulatory expectations. | Over 10 years cybersecurity and risk management experience in financial services, bachelor's degree, and preferred CISSP or CISM certifications. | As a First Line of Defense Cybersecurity Risk Director within the Enterprise Technology Security (ETS) Risk organization, you will provide strategic leadership in protecting the organization against evolving cyber threats while enabling business innovation. This role is accountable for the design, execution, and continuous maturity of the cybersecurity risk management framework, ensuring cyber risks are proactively identified, assessed, mitigated, monitored, and transparently reported.  You will serve as a trusted advisor to senior leadership, translating complex cybersecurity and technology risks into clear business impacts and risk-based decisions aligned to enterprise risk appetite. The role partners closely with Technology, Corporate Security, Legal, Compliance, Risk, Audit, and business leaders to ensure cybersecurity risk strategies are fully integrated with business objectives, regulatory expectations, and enterprise resilience goals.  You will also lead and develop a high performing team of cybersecurity risk professionals, fostering a culture of strong risk discipline, constructive challenge, and continuous improvement across the organization.   Key Responsibilities Leadership & Strategy * Lead, coach, and develop a team of cybersecurity risk analysts, principals, and managers, establishing a consistent, scalable, and value driven risk support model across the enterprise. * Define and evolve the cybersecurity risk management strategy and operating model, ensuring alignment with enterprise risk appetite, regulatory requirements, and business priorities. * Translate cyber and technology risks into business relevant impacts, enabling senior management to make informed, risk-based decisions. Cybersecurity Risk Management & Oversight * Establish and oversee an end-to-end cybersecurity risk management process that enables continuous identification, analysis, assessment, treatment, and monitoring of cyber and technology risks. * Define and maintain key risk indicators (KRIs), controls, and control testing strategies to measure cybersecurity risk exposure and control effectiveness. * Provide oversight of Risk and Control Self Assessments (RCSAs), Targeted Risk Reviews, business initiative risk assessments, and issue management, ensuring timely remediation and sustainable risk reduction. * Maintain visibility into detailed cyber risk assessments, advising business and technology leaders on prioritized mitigation strategies and risk tradeoffs. Business Partnership & Advisory * Act as a strategic risk advisor to business lines and technology leaders, providing day to day guidance on regulatory compliance, risk mitigation, and industry best practices. * Advise on new products, processes, technologies, and strategic initiatives, ensuring appropriate risk identification, control design, and governance approvals are in place. * Guide business partners through enterprise governance forums and approval processes, ensuring cyber risks are understood, documented, and appropriately managed. Regulatory, Audit & External Engagement * Serve as the primary risk lead for regulatory exams and audits related to cybersecurity and technology risk for assigned products or functions. * Partner with Internal Audit, and second line stakeholders, leading exam preparation, responses, and ongoing issue remediation. * Ensure compliance with applicable laws, regulations, and supervisory guidance, including FFIEC, GLBA, SOX, and other relevant standards. Collaboration & Stakeholder Management * Build and maintain strong, trusted relationships with business partners, technology leaders, security teams, project stakeholders, and subject matter experts. * Collaborate across lines of defense to provide effective challenge while enabling responsible innovation and delivery. * Promote a culture of cybersecurity awareness and operational resilience across the organization.   Qualifications - Experience & Skills * 10+ years of experience in Cybersecurity and/or Information Technology, with deep exposure to enterprise environments. * 10+ years of risk management experience within financial services, preferably in cybersecurity, technology risk, or operational risk. * Strong experience with cloud technologies (IaaS, PaaS, SaaS), DevSecOps, web applications, operating systems, databases, and networking. * Broad knowledge of cybersecurity domains including: * Network and infrastructure security * Vulnerability and configuration management * Identity and Access Management including Customer Identity * API and application security * Data protection and cryptography * Operational resilience * Incident, problem, and change management * Experience operating in a highly regulated environment under significant supervisory scrutiny. * Solid understanding of internal controls, risk assessments, and governance processes. * Working knowledge of FFIEC guidance, GLBA, SOX, and related regulatory frameworks. * Familiarity with leading industry frameworks, including Cybersecurity Risk Institute, NIST Cybersecurity Framework, Cloud Security Alliance, NIST 800 53, and ISO 27001. * Demonstrated ability to synthesize complex risk data, prioritize mitigation actions, and influence outcomes. * Exceptional communication and executive presence skills, with the ability to engage all levels of the organization. * Proven leadership, coaching, and talent development experience. * Strong project and program management capabilities across multiple stakeholders.   Education & Certifications (Preferred) * Bachelor’s Degree required; Master’s Degree preferred. * Professional certifications strongly preferred, including: * Certified Information Systems Security Professional (CISSP) * Certified Cloud Security Professional (CCSP) * Cloud security specialty certification in AWS and Azure * Certified Information Security Manager (CISM) * Certified Information Systems Auditor (CISA) * Certified in Risk and Information Systems Control (CRISC) Hours & Work Schedule * Hours per Week: 40 * Work Schedule: Monday-Friday * Hybrid: 4 days onsite, 1 day remote   Pay Transparency The salary range for this position is $190,000 - $240,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits [https://jobs.citizensbank.com/benefits] . #LI-Citizens1 Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy [https://jobs.citizensbank.com/Job-Applicant-Privacy-Policy] Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Design, develop, and implement technology solutions while mentoring engineers and ensuring scalable distributed systems. | Bachelor's degree and over 5 years of software development experience with proficiency in front-end frameworks and multiple programming languages. | 4 Days in the office from any of our locations in Johnston RI, Iselin NJ, Westwood or Medford MA, or Phoenix AZ and couple other locations Role is not relocation eligible.  Job Title: Senior Software Engineer Responsibilities As a software engineer, you will work alongside and mentor a group of talented engineers as you pursue a broad range of initiatives. By leveraging your technical skills and thirst for innovation, you will produce disruptive technologies that will ensure Citizens market leadership. As a future leader, you will work on multiple solutions spanning our consumer banking applications.   The Senior Software Engineer will be responsible for: * Designing, modifying, developing and implementing technology solutions. Building modern, architecturally sound components, tools and applications to meet mission-driven strategic business goals. * Participating in an environment rapidly transforming to the Agile methodology, adhering to best practices and collaborating effectively with your team mates. * Designing, modifying, developing and implementing software solutions. Building modern, architecturally sound components, tools and applications to meet mission-driven strategic business goals. * Infusing quality of service characteristics, such as scalability, manageability and maintainability, into distributed service-based framework to create or expand business or technical capabilities. * Contributing insight from prior experiences when considering design specifications, considering the goals of the consumer-facing product.   Required Qualifications * 5+ years of experience in software development, with a proven record of successfully launching commercial products * 3+ years of experience with collecting requirements, creating software designs and developing efficient implementations * Demonstrated ability to operate in a team environment, strong interpersonal and communication skills * Understanding of multiple programming languages, including at least one front end framework (Angular/React/Vue), such as Python3, Java, JavaScript, Ruby, Golang, C, C++, etc.   Desired Qualifications * Understanding of flow and orchestration systems like Flowable * Understanding of the banking industry, specifically the functions of custodial and consumer banking * AWS/AZURE/GCP experience * Bash and Linux experience * Familiarity with full-stack development * Experience with CICD pipeline (CircleCI, Jenkins, or equivalent) * Cloud certifications such as AWS Solutions Architect * Understand data structure concepts such as linked lists, dictionaries, arrays, custom object creation, etc. Education and Certifications * Required: Bachelor's degree in Software Engineering, Computer Science, Engineering, Mathematics or related discipline   Pay Transparency    The salary range for this position is $ 107,360 - $ 161,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.      We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits [https://jobs.citizensbank.com/benefits]. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy [https://jobs.citizensbank.com/Job-Applicant-Privacy-Policy] Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Lead and oversee execution of large-scale transformation initiatives ensuring operational readiness, compliance, and stakeholder alignment. | 10+ years delivery leadership experience managing complex, cross-functional enterprise transformation initiatives with strong communication and stakeholder management skills. | ## Role Overview The Branch Transformation Delivery Manager oversees the execution and operational delivery of the Retail Network Transformation program, ensuring the successful implementation of all physical branch actions — including openings, closures, relocations, and renovations — as well as full lifecycle management of branch hardware, ATM, branch quality/improvement initiatives, Mobile Unit deployment, and maintenance of the Branch Locator application. This role provides strategic direction, cross-functional coordination, and standardized delivery for all transformation initiatives. As the primary connection point across cross-functional teams and external partners, the role drives execution excellence, manages capital spend, ensures regulatory compliance, accelerates issue resolution, and fosters a culture of continuous improvement, transparency, and high performance. ## How work is executed and measured You will oversee the successful execution and delivery of initiatives within the Retail Network Transformation program, totaling $100+ million in annual capital investment. The role is accountable for the strategic allocation, prioritization, and ongoing financial governance of program funding to align capital deployment with enterprise objectives. Day-to-day responsibilities include managing execution of physical branch actions (OCR) — openings, closures, relocations, and significant renovations — and assuming end-to-end accountability for a substantial portfolio of execution risk across all transformation activities. You will actively own material compliance and regulatory risk associated with branch transformation activities, ensuring initiatives adhere to applicable regulatory requirements, internal policies, and governance standards. You will also oversee end-to-end ATM and branch hardware lifecycle management — including deployments, refresh cycles, and decommissioning — while driving annual strategic planning and investment to ensure operational readiness and an improved customer and colleague experience across the Consumer Bank. Leading Mobile Unit deployment activities (intake, scheduling, colleague readiness, and operational support) and maintaining/enhancing the Branch Locator application for accuracy and optimal performance are part of the scope. A focus on sequencing retail tasks with construction milestones and delivering through POD-based execution is required to drive alignment, accountability, and seamless Day 1 operations. You will oversee Technology POD coordination so systems, connectivity, and hardware readiness align with construction milestones and execution POD delivery schedules. ## Team, vendors, and communication You will lead, coach, and develop a team responsible for colleague-led delivery activities across branch openings, closures, relocations, renovations, and network initiatives. Establishing clear standards, expectations, and accountability for project execution, communication, and issue resolution is part of the role, as is developing a high-performing team focused on ownership, collaboration, accountability, and proactive problem-solving. Vendor and contract management is integral: you will lead contract and vendor management activities supporting OCR actions, ATM, and branch hardware programs, negotiate and manage vendor contracts, and conduct monthly performance reviews to enforce SLAs and quality. Anticipating future challenges and annual expenditure, identifying operational opportunities, and planning for long-term success while identifying savings where possible are expected. Cross-functional orchestration and executive communication are day-to-day necessities. You will drive alignment with stakeholders and external partners by managing dependencies, resolving conflicts, and maintaining momentum. Clear, timely communication to stakeholders and senior leadership on project status, risks, and readiness is required, along with providing actionable insights that support data-driven decision making and program transparency. ## Continuous improvement, risk, and compliance Standardize and continuously improve execution playbooks, checklists, and delivery frameworks to increase consistency and reduce risk. Identify execution trends, recurring issues, and opportunities to improve customer and colleague experience, and support enterprise transformation goals by scaling best practices across the retail network. You will ensure regulatory notifications, filings, and acknowledgements are completed accurately and on time in partnership with Legal, Risk, and Compliance teams. Serve as a point of escalation for compliance risks, execution gaps, or sequencing concerns that could impact regulatory or customer outcomes, and promote disciplined documentation, audit readiness, and governance adherence across all projects. Success is measured by projects that consistently land operationally ready, compliant, and customer-focused; colleagues experiencing clear and consistent communication and smooth transitions; early identification and resolution of risks before they impact customers or regulators; and cross-functional partners viewing the team as trusted execution leaders. ## Experience, skills, and schedule We require 10+ years of experience in delivery leadership, including leading project managers and execution teams across large-scale retail, operational, or enterprise transformation initiatives. A strong understanding of retail operations, change management, and cross-functional delivery is expected. Candidates should demonstrate the ability to manage complex dependencies and lead through influence in a fast-paced environment, with exceptional communication, organization, and stakeholder-management skills. The role highlights these competencies: strategic leadership, operational excellence, executive communication, collaboration & influence, problem solving & risk management, and a customer & colleague focus. Hours per Week: 40 Work Schedule: M - F ## Compensation and benefits The salary range for this position is $179k-$244k per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. ## Additional information Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to categories protected by federal, state and/or local laws. Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered.