Ciklum

Manage production support cases, prioritize incidents, perform root cause analysis, coordinate with engineering/product teams, and generate operational reports. | 3-5+ years in application or production support with strong log analysis, troubleshooting, query writing, and experience with Datadog, Freshservice, and Microsoft Azure. | Ciklum is looking for a Senior Support Engineer to join our team full-time in the US. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As a Senior Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. Responsibilities: Production Support & Reliability Proven experience supporting live production environments with structured, SLA-driven case management processes Work on cases created by Client Services Agents through the official ticketing system, ensuring each case is acknowledged, investigated, and responded to in a timely manner Ability to prioritize incidents based on business impact and urgency to ensure minimal disruption to operations Perform detailed root cause analysis and document technical findings clearly within the case management system Coordinate with engineering and product teams to ensure proper resolution and follow-up of escalated issues Collaboration & Communication Experience working closely with Client Services Agents to understand and resolve customer-reported issues Recognized as a key point of contact between support, engineering, and product teams Strong communication skills to translate technical findings into clear updates for stakeholders Ability to support cross-functional collaboration and knowledge sharing Operational Reporting & Continuous Improvement Experience generating and analyzing monthly operational reports, including login statistics, case volumes, and case categorization trends Ability to use operational data insights to support data-driven decision-making and service improvements Commitment to continuous learning and upskilling in tools and platforms to enhance system observability and workflow efficiency System Analysis & Investigation Strong ability to analyze complex system behaviors and identify root causes of production incidents Experience validating financial transactions and identifying data discrepancies across systems Ability to interpret system logs, error traces, and integration flows to diagnose issues accurately Strong analytical skills to identify trends in case volumes, login metrics, and operational performance Requirements: 3–5+ years of experience in application or production support within financial services or enterprise environments Strong experience in log analysis, system monitoring, and troubleshooting production issues Proficient in writing and executing complex data queries for transaction validation and issue investigation Hands-on experience with monitoring and service management tools such as Datadog and Freshservice Working knowledge of Microsoft Azure environments, including reviewing application components, supporting development escalations, and assisting in issue analysis and documentation Desirable: Exposure to financial systems or digital onboarding platforms Basic scripting knowledge for automation and operational efficiency improvements Experience working in Agile or structured service management environments What`s in it for you? Strong community: Work alongside top professionals in a friendly, open-door environment Growth focus: Take on large-scale projects with a global impact and expand your expertise Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies Care: Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the Company’s Benefit Plans About us: At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. In the US, Ciklum is growing fast—inviting experienced professionals to lead digital transformation alongside Fortune 500 clients. Be part of a company where innovation and impact go hand in hand. Want to learn more about us? Follow us on Instagram, Facebook, LinkedIn. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

Lead end-to-end product lifecycle and manage multidisciplinary teams to deliver client-facing projects successfully. | Proven senior product management experience with consultancy background, strong stakeholder management, and AI integration expertise. | Ciklum is looking for a Product Management Lead to join our team full-time in the US . We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As a Product Management Lead for CX in the US, you will be a key driver of our market delivery and client success. This role combines deep "hands-on" product management with team leadership, requiring a professional who can oversee complex delivery cycles, support business development efforts, and manage day-to-day client relationships. The ideal candidate will have a consultancy background, a mastery of discovery and delivery frameworks, and experience navigating the US corporate landscape. Company Overview: We are a leading product engineering company with a strong presence in Europe and the UK, looking to expand our Customer Experience (CX) offerings in the US market. With a reputation for delivering exceptional product solutions across multiple industries, we are seeking a dynamic Lead Product Manager to drive high-quality execution and support our client portfolio in the Healthcare vertical. Responsibilities: Growth & Client Engagement: Support the commercial team in identifying and shaping new CX business opportunities by providing deep product expertise Act as the primary product point of contact for clients, ensuring their vision is translated into actionable roadmaps. Represent the company’s product excellence at industry events and contribute to thought leadership. Delivery & Execution: Lead the end-to-end product lifecycle from discovery to launch, ensuring every solution meets both user needs and client business objectives. Manage and mentor multidisciplinary squads (Design, Engineering, Data) to deliver CX solutions. Work closely with our global engineering hubs to ensure seamless communication and delivery consistency across time zones. Initially run lead point on an exciting, large scale, transformative engagement on East Coast of US, in the Healthcare/Medicare space. Team & Practice Leadership: Direct the tactical execution of CX initiatives, ensuring the team adheres to best-in-class product mgmt standards. Support the recruitment and onboarding of new local talent and provide day-to-day mentorship to junior and mid-level product managers. Track and report on product performance metrics and project KPIs to ensure delivery stays on course. Product Excellence: Refine and implement product discovery toolkits and delivery artifacts to be used across the US team. Stay at the forefront of CX trends and AI applications to ensure our delivery remains innovative and competitive. Requirements: Essential: Proven experience as a Senior Product Manager or Lead Product Manager, ideally within a fast-paced environment. Strong consultancy background, with experience delivering client-facing projects (Big Four or specialized boutique experience preferred). Expert-level skills in product discovery, framing, and delivery, with a portfolio of successful launches. Strong interpersonal skills with the ability to manage stakeholder expectations at the VP and Director level. Experience working as a generalist across multiple domains, with the agility to pivot between industries (e.g., Healthcare to Banking). Practical experience integrating AI technologies into product features or workflows. Desirable: Experience in managing a small portfolio of related products or workstreams. Active involvement in team growth, including interviewing and mentoring. Deep familiarity with Agile/Scrum methodologies and modern product management tools (Jira, Productboard, etc.). Domain experience in one of our core markets: Healthcare, Banking, FS, or Retail. What`s in it for you? Strong community: Work alongside top professionals in a friendly, open-door environment Growth focus: Take on large-scale projects with a global impact and expand your expertise Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies Care: Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the Company’s Benefit Plans About us: At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. In the US, Ciklum is growing fast—inviting experienced professionals to lead digital transformation alongside Fortune 500 clients. Be part of a company where innovation and impact go hand in hand. Want to learn more about us? Follow us on Instagram, Facebook, LinkedIn. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

Lead end-to-end product lifecycle management, support business development, and mentor multidisciplinary teams to deliver innovative CX solutions. | Proven senior product management experience, strong consultancy background, expertise in discovery and delivery frameworks, stakeholder management skills, and experience with AI integration. | Ciklum is looking for an Expert Product Management Specialist to join our team full-time in the US . We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As an Expert Product Management Specialist, become a part of a cross-functional development team engineering experiences of tomorrow. This role combines deep "hands-on" product management with team leadership, requiring a professional who can oversee complex delivery cycles, support business development efforts, and manage day-to-day client relationships. The ideal candidate will have a consultancy background, a mastery of discovery and delivery frameworks, and experience navigating the US corporate landscape. Responsibilities: Growth & Client Engagement: Support the commercial team in identifying and shaping new CX business opportunities by providing deep product expertise Act as the primary product point of contact for clients, ensuring their vision is translated into actionable roadmaps Represent the company’s product excellence at industry events and contribute to thought leadership Delivery & Execution: Lead the end-to-end product lifecycle from discovery to launch, ensuring every solution meets both user needs and client business objectives Manage and mentor multidisciplinary squads (Design, Engineering, Data) to deliver CX solutions Work closely with our global engineering hubs to ensure seamless communication and delivery consistency across time zones Initially run lead point on an exciting, large scale, transformative engagement on East Coast of US, in the Healthcare/Medicare space Team & Practice Leadership: Direct the tactical execution of CX initiatives, ensuring the team adheres to best-in-class product mgmt standards Support the recruitment and onboarding of new local talent and provide day-to-day mentorship to junior and mid-level product managers Track and report on product performance metrics and project KPIs to ensure delivery stays on course Product Excellence: Refine and implement product discovery toolkits and delivery artifacts to be used across the US team Stay at the forefront of CX trends and AI applications to ensure our delivery remains innovative and competitive Requirements: Proven experience as a Senior Product Manager or Lead Product Manager, ideally within a fast-paced environment Strong consultancy background, with experience delivering client-facing projects (Big Four or specialized boutique experience preferred) Expert-level skills in product discovery, framing, and delivery, with a portfolio of successful launches Strong interpersonal skills with the ability to manage stakeholder expectations at the VP and Director level Experience working as a generalist across multiple domains, with the agility to pivot between industries (e.g., Healthcare to Banking) Practical experience integrating AI technologies into product features or workflows Desirable: Experience in managing a small portfolio of related products or workstreams Active involvement in team growth, including interviewing and mentoring Deep familiarity with Agile/Scrum methodologies and modern product management tools (Jira, Productboard, etc.) Domain experience in one of our core markets: Healthcare, Banking, FS, or Retail What`s in it for you? Strong community: Work alongside top professionals in a friendly, open-door environment Growth focus: Take on large-scale projects with a global impact and expand your expertise Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies Care: Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the Company’s Benefit Plans About us: At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. In the US, Ciklum is growing fast—inviting experienced professionals to lead digital transformation alongside Fortune 500 clients. Be part of a company where innovation and impact go hand in hand. Want to learn more about us? Follow us on Instagram, Facebook, LinkedIn. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.