Ciena

Support customer engagements, design network solutions, and support sales activities for emerging internet content providers and data centers. | Extensive telecommunications industry experience, strong technical background in networking and optical technologies, and ability to manage complex customer solutions. | As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. ​ We are seeking a Consultant, Sales Engineer as the customer facing, technical resource supporting Emerging Internet Content Providers, Data Center Operators, and Content Delivery Operators for the United States. The ideal candidate requires a strong technical background with an understanding of optical products, routing/switching products and customer applications. In addition, the candidate should possess the ability to position Ciena’s leadership in networking hardware and software solutions as well as how Ciena’s offerings differentiate against the competition. Candidate must be located in the United States. How You Will Contribute: · Perform technical oversight, including on-site customer engagements, support customer and internal architectural discussions and requirements definition into the engineering organizations. · Ability to produce written proposals, network engineering designs/documentation, as well as quoting the solutions. · Be able to create, communicate and articulate the value of solutions to customers. · Understand the customers current network, software applications and architecture. · Work with both internal and external organizations to drive solutions for our customers. · Consult with customers on best practices and how to incorporate Ciena’s technology into their networks. · Remote sales engineer supporting Ciena’s emerging ICP, DCO and CDO customers. · Serve as a customer-facing primary contact for advanced technical issues. · Ability to understand network architectures and their building blocks. · Utilize Ciena’s design and modeling tools to model optical network architectures. · Assist in the preparation of quotes, RFx's responses, and forecasts. · Understand and assist customers in their API and software integration efforts. · Collect and assist in assessment of new product features. · Manage and track customer requests and help coordinate sales activities. · Assist Customer Product and Technology solution discussions and presentations · Support in the development of pricing strategies and incentives to win business · Assist in tracking of product deliverables and communicating issues to regional teams · Lead the transition of customers from end-of life products to other Ciena solutions. · Plan and support product certification, acceptance testing, and network introduction activities. · Make independent decisions on routine technical activities in accordance with company policy and procedures. · Travel (up to 50%) to customers sites, R&D locations and technical conferences for customer engagements, technical discussions and presentations. · Performs other duties as assigned. Must Haves: · Building network cost models that drive optimization of network designs. · Understanding basic concepts of Data Center architectures, spine and leaf designs, edge networking, routing, switching and optical transport. · Basic understanding of Automation SW architecture, common workflows, ZTP methods, DCN networking, APIs and networking models. · Familiarity with cloud architecture and deploying / running applications in a cloud environment. · Construction of product feature / price analysis spreadsheets · Sales opportunity and quote tool experience a plus · Project management, organizational skills · Problem solving and communication skills · Strategy development · Time management skills: ability to plan, prioritize, execute & follow-up within a timely manner · Professionalism in attitude, conduct, and appearance Ability to build strong customer relationships and support an overall sales strategy · Technical background and desire to learn new technologies · Demonstrated ability to manage on-going activities such as RFP activity, trials and product acceptance · Must be able to communicate and work with Ciena engineering organizations and articulate the technical concepts and design to our customers. · Excellent organizational skills due to dynamic nature of activities · Superior verbal and written communication skills · Bachelor’s Degree (CS, EE), or equivalent experience, required · Master’s Degree, preferred · 10+ years telecommunications / industry experience · Engineering or Product Management background required · Prior Data Center Operator and Internet Content Provider sales experience would be beneficial The annual total target compensation pay range for this position is $181,400 - $289,800 USD. This includes both base and incentive compensation. #LI-WH1 #LI-Remote Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Provide technical sales engineering support for Tier1/Tier2 service providers including network design, customer engagements, proposals, and technical leadership. | 10+ years telecommunications experience with expertise in optical and network engineering, strong leadership, communication skills, and ability to travel 30-40%. | As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. We are seeking a Consultant, Sales Engineer as the customer facing, technical resource supporting Tier1/Tier2 Service Provider for the United States. The ideal candidate requires a strong technical background with an understanding of optical products, routing/switching products and customer applications. In addition, the candidate should possess the ability to position Ciena’s leadership in networking hardware and software solutions as well as how Ciena’s offerings differentiate against the competition. Candidate must be in the United States. How You Will Contribute: Will work with both internal and external organizations and stakeholders to drive solutions for our customers. You’ll also perform technical oversight, including on-site customer engagements and support customer and internal architectural discussions and requirements. Play a lead role in producing written proposals, network engineering designs/documentation as well as quoting solutions and actively consult with customers on best practices and how to incorporate Ciena’s technology into their networks. Assist in the preparation of quotes, RFx’s responses and forecasts and collect and assist in the assessment of new product features as well as manage and track customer requests and help coordinate sales activities. Be able to create, communicate and articulate the value of solutions to customers. Understand the customers current network, software applications and architecture. Work with both internal and external organizations to drive solutions for our customers. Serve as a customer-facing primary contact for advanced technical issues. Ability to understand network architectures and their building blocks. Utilize Ciena’s design and modeling tools to model optical network architectures. Collect and assist in assessment of new product features. Lead Customer Product and Technology solution discussions and presentation. Lead the transition of customers from end-of life products to other Ciena solutions. Plan and support product certification, acceptance testing, and network introduction activities. Make independent decisions on routine technical activities in accordance with company policy and procedures. Travel (~30-to-40%) to customers sites, R&D locations and technical conferences for customer engagements, technical discussions and presentations. Performs other duties as assigned. Must Haves: Highly motivated, with strong interpersonal skills and ability to handle competing priorities. Strong leadership skills with the ability to influence stakeholders to deliver objectives. Ability to prioritize, organize, and operate in fast-paced environments. Expert knowledge in positioning, designing, engineering, and planning of Layer 0/1 networks and services. Demonstrable knowledge in positioning, designing, engineering, and planning of Layer 2/3 networks and services. Experience working with engineering organizations to articulate technical concepts for end customers. Expertise in positioning NMS systems as key elements for enabling automated networks. Building network cost models that drive optimization of network designs. Construction of product feature / price analysis spreadsheets Excellent presentation and communication skills. Sales opportunity and quote tool experience a plus Problem solving and communication skills Time management skills: ability to plan, prioritize, execute & follow-up within a timely manner Professionalism in attitude, conduct, and appearance Ability to build strong customer relationships and support an overall sales strategy Technical background and desire to learn new technologies Must be able to communicate and work with Ciena engineering organizations and articulate the technical concepts and design to our customers. Excellent organizational skills due to dynamic nature of activities Superior verbal and written communication skills Bachelor’s Degree (CS, EE), or equivalent experience, required 10+ years telecommunications / industry experience The annual total target compensation pay range for this position is $181,400 - $289,800 USD. This includes both base and incentive compensation. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. Join our Talent Community and get early job alerts, personalized career tips, and insider insights. Discover how Ciena's unique blend of deep humanity and relentless innovation creates an exceptional workplace culture. Explore CienaLife.

Provide advanced post-sales support for network management products, diagnose complex issues, develop automation scripts, and collaborate with engineering teams. | 3+ years in software technical support, strong Linux and scripting skills, familiarity with network protocols, and experience with cloud and microservices environments. | As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute As part of Ciena’s Blue Planet Global Support team, you will provide advanced post-sales support for the Unified Assurance and Analytics (UAA) and Blue Planet Route Optimization and Analysis (ROA) products. You’ll serve as the key technical contact for customers—resolving complex issues, developing automation solutions, and collaborating with Engineeringand Product teams to drive continuous improvement. Serve as the primary contact for Blue Planet customer cases, with a focus on UAA as primary and ROA as secondary. Diagnose and resolve production and non-production issues in collaboration with internal teams. Develop Unix/Shell scripts to automate monitoring, data collection, and alarm generation. Perform root cause analysis (RCA) and document resolutions and learnings. Share customer feedback with PLM and R&D to inform future product enhancements. Support occasional off-hours or weekend activities; limited travel may be required. The Must Haves Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Experience: 3+ years in software technical support, preferably in telecom or network management domains. Strong Linux and scripting (Shell) skills. Hands-on experience with Java, Python, and tools such as tcpdump, jstack, jmap. Familiarity with PostgreSQL, Neo4j, ClickHouse. Understanding of SNMP, Netconf, TL1, REST APIs, Telemetry, Syslog, ICMP, SSH. Proficiency with Kubernetes, Docker, and microservices deployment. Experience with GitHub, Bitbucket, SVN, JIRA, or Salesforce. Strong analytical, debugging, and communication skills with a customer-first approach. Ability to work independently and collaborate across a globally distributed team. Nice to Have Experience in cloud environments (AWS, Azure, GCP, OpenShift). Familiarity with Kafka, Nagios, Grafana, Prometheus, Kibana. Exposure to fault and performance analytics, GenAI, or Agentic AI. XML and SQL knowledge. Understanding of networking technologies and protocols, especially Layer 2 and above: Ethernet/MEF, MPLS , IP, VPNs, TCP, UDP Experience working on IGP (ISIS, OSPF), BGP, L2/L3 VPN Ability and experience in working with Traffic Netflow/Sflow/Cflow/Netstream Prior experience with telecom vendors or network management systems. #LI-BS1 Pay Range: The annual pay range for this position in Canada is C$82,200 - C$131,400. The annual pay range for this position in US is $82,300 - $131,500. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. Join our Talent Community and get early job alerts, personalized career tips, and insider insights. Discover how Ciena's unique blend of deep humanity and relentless innovation creates an exceptional workplace culture. Explore CienaLife.

Manage project resources, ensure financial and project milestones are met, and foster cross-functional collaboration. | Bachelor’s degree, 10+ years in telecommunications or related industries, 7+ years in a leadership role managing large projects, and strong communication skills. | As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Join Ciena’s Professional Services team and help deliver high-impact solutions to customers worldwide. How You Will Contribute: Maintain expertise in delivery tools, methods, and practices to ensure consistent project success. Present and implement Ciena Services’ value proposition tailored to customer priorities. Develop delivery-focused resources and methodologies that enhance Professional Services practices. Manage project resources with full P&L accountability, ensuring financial objectives are met. Align service delivery with Ciena’s annual Professional Services goals and metrics. Foster collaboration across Ciena’s cross-functional teams to achieve project milestones. Build and maintain customer relationships at all organizational levels, ensuring satisfaction and trust. The Must Haves: Bachelor’s degree in a relevant field. PMP certification preferred; required within one year of hire. Minimum of 10 years of operational experience in telecommunications or related industries. At least 7 years in a Professional Services leadership role managing medium to large-scale projects. Experience with large systems providers or integrators is highly valued. Demonstrated ability to articulate and discuss product functionality with diverse audiences. Strong verbal presentation, written communication, and time management skills. Nice to Haves: Six Sigma or other Continuous Improvement training and experience. Technical acumen to assess complex project risks and guide development teams effectively. Proven ability to mentor and develop consultants in Professional Services roles. Flexibility and adaptability to evolving technologies and customer needs. Familiarity with Ciena’s solutions and their applications in client environments. Experience in managing staffing escalations and resolving resource challenges. Willingness to travel as needed to support project delivery. #LI-BS1 Pay Range: The annual pay range for this position in US is $96900 - $154700. The annual pay range for this position in Canada is C$104700 - C$167300. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. Join our Talent Community and get early job alerts, personalized career tips, and insider insights. Discover how Ciena's unique blend of deep humanity and relentless innovation creates an exceptional workplace culture. Explore CienaLife.

Lead the Americas Quality Account Management team to collaborate with stakeholders, analyze customer results, drive quality improvements, and manage quality assurance processes. | Bachelor’s degree in a technical field, 2+ years in quality engineering or management, telecom equipment knowledge, proficiency in data analysis and Microsoft Office, and team leadership experience. | As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Join Ciena, the global leader in high-speed connectivity, as a Customer Quality Advocate Senior Manager. In this pivotal role, you will lead the Americas Quality Account Management (QAM) team, ensuring seamless collaboration with internal and external stakeholders to deliver superior quality products efficiently and effectively. How You Will Contribute: • Analyze and communicate customer results with relevant teams to drive resolutions and improvements. • Collaborate with account teams and customers to address and understand quality needs. • Monitor and report metrics tracking continuous quality enhancement initiatives. • Foster cross-functional collaboration to proactively address customer quality concerns. • Recommend and implement improvements to Ciena’s quality assurance procedures. • Participate in daily quality activities, supporting a global customer base. • Review requirements with developers and quality engineers to ensure accuracy and consistency. The Must Haves: • Bachelor’s degree in Computer Science, Engineering, or related technical field. • Minimum of 2 years of proven experience in quality engineering or management. • Strong knowledge of telecom equipment and customer baselines. • Demonstrated ability to lead teams and adapt processes to meet evolving business needs. • Proficiency in statistical analysis and data interpretation. • Expertise in Microsoft Office Suite (PowerPoint, Excel, Teams, Power BI). • Exceptional organizational skills to manage multiple projects with shifting priorities. Nice to Haves: • Prior experience with SQL, Salesforce, JIRA, and software application testing. • Background in customer communication and collaboration with executive stakeholders. • Analytical mindset with strong technical skills. • Proven ability to thrive in collaborative environments, including virtual teams. • Flexibility to work non-standard hours, including evenings and weekends as needed. • Documented training and certifications in quality assurance or related fields. #LI-BS1 Pay Range: The annual pay range for this position is $138,600 - $221,400. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Lead the Americas Quality Account Management team to ensure collaboration with stakeholders for superior product quality. Analyze customer results and monitor metrics to drive continuous quality enhancements. | A bachelor's degree in a technical field and a minimum of 2 years of experience in quality engineering or management are required. Strong knowledge of telecom equipment and proficiency in statistical analysis are also essential. | As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Join Ciena, the global leader in high-speed connectivity, as a Customer Quality Advocate Senior Manager. In this pivotal role, you will lead the Americas Quality Account Management (QAM) team, ensuring seamless collaboration with internal and external stakeholders to deliver superior quality products efficiently and effectively. How You Will Contribute: Analyze and communicate customer results with relevant teams to drive resolutions and improvements. Collaborate with account teams and customers to address and understand quality needs. Monitor and report metrics tracking continuous quality enhancement initiatives. Foster cross-functional collaboration to proactively address customer quality concerns. Recommend and implement improvements to Ciena’s quality assurance procedures. Participate in daily quality activities, supporting a global customer base. Review requirements with developers and quality engineers to ensure accuracy and consistency. The Must Haves: Bachelor’s degree in Computer Science, Engineering, or related technical field. Minimum of 2 years of proven experience in quality engineering or management. Strong knowledge of telecom equipment and customer baselines. Demonstrated ability to lead teams and adapt processes to meet evolving business needs. Proficiency in statistical analysis and data interpretation. Expertise in Microsoft Office Suite (PowerPoint, Excel, Teams, Power BI). Exceptional organizational skills to manage multiple projects with shifting priorities. Nice to Haves: Prior experience with SQL, Salesforce, JIRA, and software application testing. Background in customer communication and collaboration with executive stakeholders. Analytical mindset with strong technical skills. Proven ability to thrive in collaborative environments, including virtual teams. Flexibility to work non-standard hours, including evenings and weekends as needed. Documented training and certifications in quality assurance or related fields. #LI-BS1 Pay Range: The annual pay range for this position is $138,600 - $221,400. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. Join our Talent Community and get early job alerts, personalized career tips, and insider insights. Discover how Ciena's unique blend of deep humanity and relentless innovation creates an exceptional workplace culture. Explore CienaLife.