Ciena

Manage strategic IT projects focused on Accounting and Financial Planning, overseeing global teams and coordinating stakeholder requirements to drive delivery. | 10+ years project management experience with finance systems and technical leadership; PMP, PSM, or SAFe certification preferred. | As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Ciena is looking for a Program/Project Manager to join our team, someone who is highly motivated, excited about change, and enjoys being challenged by resolving complex problems. You must work well in a team oriented, matrixed environment and possess a mixed business and technical background. The Program/Project Manager is responsible for the overall management of strategic projects focused on Accounting and Financial Planning. A candidate should have experience implementing SaaS solutions and have familiarity with prevalent Accounting and Financial Planning system solutions to solve business needs. Experience with Oracle R12.X, Hyperion, and Anaplan are desired. The project teams are made up of globally distributed technical and business teams, often with a mix of internal and vendor resources to deliver solutions and services to clients. The Program/Project Manager will collaborate with subject matter experts to translate project objectives and requirements into schedules and tasks and drive technical tasks to through delivery and testing cycles. Candidate needs to demonstrate experience managing medium to large scale projects/programs and technical lead roles. Additional responsibilities will include: Oversee the ongoing review of projects(s) status; closely monitor project resources tasks, risks, and milestones, make course corrections when necessary, using defined change control procedures, recommend and implement solutions as appropriate. Partner with Business Functional Leads to prioritize requirements, and estimate effort and resources required to satisfy both - Project Execution and Tracking. Able to collaborate with other project managers and serve as a technical lead to support the delivery of technical functions and tasks across all work products. This includes, but is not limited to, configuration activities, integrations, technical builds, driving testing cycles, and ensuring alignment of the build to requirements. Responsible for overseeing the daily project activities of a team of individual contributors across multiple sites and global locations. Provide input into vendor negotiations and manage vendor within defined contract parameters. Manage projects using different methodologies as needed by the project (Agile, Waterfall, Hybrid, FastFail, etc) Ensures alignment to strategic priorities. Coordinate with IT directors, Business Managers, Resource Managers and IT PMO Manager for resource assignments, creation of project deliverables, issue resolution and escalation. Experience: 10+ years' experience as a Project Manager with a variety of finance related systems or solutions. Experience with Finance Planning functions and processes. Experience executing highly matrixed global projects with team members including Developers, Business Analysts, Business Owners and Service Owners. Experience managing projects with both onshore and offshore teams as part of the engagement. Ability to provide leadership to business analysts and collaborate with customers and develop strategies and solutions of high business value Professional Scrum Master (PSM), Scaled Agile Framework (SAFe) Practitioner or Project Management Professional (PMP) certification preferred Strong interpersonal skills including mentoring, coaching, collaborating, and team building and ability to work independently with little hands-on supervision delivering across aggressive timelines Strong analytical, planning, and organizational skills with an ability to manage competing demands Proven ability to lead IT development projects and ensure objectives, goals, and commitments are met Solid understanding of and demonstrated experience in using appropriate tools: Agile Project Management tools such as Jira, Rally or equivalent. Microsoft Project, Visio, and all Microsoft Office Tools. Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view Candidate should be flexible to working in US and India hours if needed. Required experience: Highly experienced individual interested in progressing their career with proven history of successful project management and technical leadership roles with accounting and Finance applications or business processes. The salary range for this position is: USA: $119,400.00 - $190,700.00 usd Canada: $93,800.00 - $149,800.00 cad #LI-JD Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. Create an account to sign up for job alerts and be notified about new opportunities, customized for you. Dig deeper into who we are, what we do, and what you can expect as a member of our team. Meet the people who are shaping the future of communication and explore the culture we’ve built together at CienaLife. Only trust communications from official Ciena channels—we will never ask for payment during the recruitment process. Learn more about avoiding recruitment scams.

Manage and optimize paid media campaigns across multiple platforms to drive marketing performance and business outcomes. | 5-8+ years managing paid media campaigns with expertise in DSPs, Google Ads, YouTube buying, analytical skills, and strong communication. | As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. The Paid Media Lead is a role within the Digital Marketing team at Ciena focused on executing and optimizing programmatic display and paid media campaigns across global marketing programs. This role partners closely with internal stakeholders and agency partners to support media strategy, campaign activation, performance optimization, and reporting across channels, including programmatic display, YouTube, Google Ads, and trade publications. The ideal candidate combines strong analytical thinking with hands-on campaign management experience, bringing an ability to balance big-picture marketing goals with close attention to campaign details, performance metrics, and operational execution. This role plays a key part in helping the team make data-informed media investment decisions and drive measurable business outcomes. How You Will Make An Impact • Collaborate with internal stakeholders and agency partners to support programmatic display and paid media strategies across awareness, consideration, and demand generation campaigns • Plan, launch, and manage paid media campaigns across DSPs and platforms including DV360, Google Ads, YouTube, and Connected TV • Execute media buys across trade publications and digital channels, including sponsorships, high-impact placements, contextual targeting, and video activations • Manage and optimize Google Ads campaigns across display, YouTube, and remarketing initiatives • Leverage audience, contextual, retargeting, intent, and ABM targeting strategies to improve campaign performance and efficiency • Analyze campaign, audience, and conversion data to optimize bids, budgets, pacing, creative rotation, frequency, and targeting strategies • Support budget planning, forecasting, pacing, and performance-based media allocation decisions • Leverage ZoomInfo Marketing to support audience strategy, account-based targeting, and programmatic activation • Partner closely with analytics, web, content, and regional marketing teams to support campaign execution, attribution, landing page performance, and lead conversion • Translate campaign performance data into clear insights, reporting, and actionable recommendations for stakeholders • Manage relationships with agencies, publishers, platforms, and vendors to support effective campaign execution and performance optimization • Stay informed on industry trends and evolving best practices across privacy, identity, AI-driven optimization, and digital media • Apply strong project management and organizational skills to manage multiple priorities, timelines, and deliverables in a fast-paced environment • Maintain strong attention to detail while balancing strategic objectives with day-to-day campaign execution The Must Haves • 5–8+ years of experience managing paid media campaigns, including programmatic display and Google Ads· Bachelor's degree in marketing, business, or related field. • Strong command of DSPs, audience strategies, and measurement frameworks • Strong knowledge and expertise of advertising platforms (Google Adwords, Zoominfo Marketing, etc) • Working knowledge of YouTube buying and measurement • Experience in keyword and contextual targeting and audience targeting techniques, with the ability to derive actionable insights from complex datasets. • Experience with publisher-direct and trade publication media buys • Strong analytical skills with the ability to interpret campaign data and translate insights into optimization recommendations. • Comfortable balancing campaign execution with strategic thinking and performance optimization· Clear communicator who can push back on ineffective or low-value media buys • Experience in B2B, enterprise, or long buying-cycle environments preferred • Ability to effectively communicate, engage, and work well with internal clients • Proven aptitude in a high velocity environment • Ability to reprioritize multiple projects as deadlines and objectives change • Ideal candidate can understand and translate technical concepts accurately to a non-technical audience • Works proactively and always thinks ahead • Excellent problem-solving skills and ability to “think outside of the box” Pay Range The annual pay range for this position in Canada is $73, 200 - $116, 900 The annual pay range for this position in the USA is $84, 700 - $135, 300 Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Provide technical support for Blue Planet software by troubleshooting and collaborating with engineering to resolve issues. | Bachelor's degree in network engineering, computer science, or related field, strong communication, and multitasking skills required. | As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Job Description Are you ready to elevate your career with cutting-edge software and a team of industry professionals? Blue Planet, a division of Ciena, is seeking a talented Blue Planet Portfolio Support Engineer to join our Advance Technical Support Team. This mid-entry level role offers the opportunity to work closely with Customers, Blue Planet Solution Experts, Global Engineering Community, R&D Engineering, and PLM teams to support applications integrated into Blue Planet products and platforms. How You Will Contribute: Provide technical support to customers using the Blue Planet Software Portfolio, troubleshooting and resolving software and system-related issues. Collaborate with cross-functional teams, including Blue Planet Solution Experts, Global Engineering Community, and R&D Engineering, to identify and resolve product bugs and issues. Maintain high levels of customer satisfaction through effective communication and prompt issue resolution. Develop workarounds to address functionality shortcomings and minimize customer dissatisfaction. Assist with multi-product interoperability issues between Blue Planet products or third-party software/equipment. Provide valuable feedback to account, PLM, and R&D teams to improve product functionality in future releases. Advocate for customers within Ciena and represent Ciena effectively to customers. The Must Haves: Bachelor’s degree in network engineering, systems engineering, computer science, or a related field, or equivalent work experience. Multitasking and adaptability to shifting priorities and market demands. Exceptional presentation and communication skills. Strong organizational skills to balance and prioritize case load effectively. Proficiency in documenting cases with relevant information and time tracking. Self-motivated with excellent time management skills and the ability to work independently. Excellent customer service interaction skills, particularly in high-pressure situations. Nice to Haves: Expertise in virtualization environments such as VMware ESXi, KVM, and XEN. Experience with Linux/Unix operating systems and networking technologies/protocols, including Ethernet/MEF, MPLS, IP, VPNs, TCP, UDP, IGP (ISIS, OSPF), BGP, L2/L3 VPN, SNMP, Syslog, ICMP, and SSH. Proficiency in Python and Shell scripting. Familiarity with databases such as PostgreSQL, MySQL, ClickHouse, or graph databases (e.g., Neo4j). Understanding of Docker, microservices, Open vSwitch, Kubernetes, and cloud-based technologies. Experience with monitoring tools like Nagios and Grafana. Knowledge of CRMs (e.g., Salesforce or other ticketing systems) and source control systems (e.g., SVN, GitHub). Certifications such as CCNA, AWS, Google Cloud, or similar qualifications. #LI-BS1 Pay Range: The annual pay range for this position in Canada is C$67100 - C$107300. The annual pay range for this position in US is $65500 - $104700. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. Create an account to sign up for job alerts and be notified about new opportunities, customized for you. Dig deeper into who we are, what we do, and what you can expect as a member of our team. Meet the people who are shaping the future of communication and explore the culture we’ve built together at CienaLife.

Lead the Americas Quality Account Management team to collaborate with stakeholders, analyze customer results, drive quality improvements, and manage quality assurance processes. | Bachelor’s degree in a technical field, 2+ years in quality engineering or management, telecom equipment knowledge, proficiency in data analysis and Microsoft Office, and team leadership experience. | As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Join Ciena, the global leader in high-speed connectivity, as a Customer Quality Advocate Senior Manager. In this pivotal role, you will lead the Americas Quality Account Management (QAM) team, ensuring seamless collaboration with internal and external stakeholders to deliver superior quality products efficiently and effectively. How You Will Contribute: • Analyze and communicate customer results with relevant teams to drive resolutions and improvements. • Collaborate with account teams and customers to address and understand quality needs. • Monitor and report metrics tracking continuous quality enhancement initiatives. • Foster cross-functional collaboration to proactively address customer quality concerns. • Recommend and implement improvements to Ciena’s quality assurance procedures. • Participate in daily quality activities, supporting a global customer base. • Review requirements with developers and quality engineers to ensure accuracy and consistency. The Must Haves: • Bachelor’s degree in Computer Science, Engineering, or related technical field. • Minimum of 2 years of proven experience in quality engineering or management. • Strong knowledge of telecom equipment and customer baselines. • Demonstrated ability to lead teams and adapt processes to meet evolving business needs. • Proficiency in statistical analysis and data interpretation. • Expertise in Microsoft Office Suite (PowerPoint, Excel, Teams, Power BI). • Exceptional organizational skills to manage multiple projects with shifting priorities. Nice to Haves: • Prior experience with SQL, Salesforce, JIRA, and software application testing. • Background in customer communication and collaboration with executive stakeholders. • Analytical mindset with strong technical skills. • Proven ability to thrive in collaborative environments, including virtual teams. • Flexibility to work non-standard hours, including evenings and weekends as needed. • Documented training and certifications in quality assurance or related fields. #LI-BS1 Pay Range: The annual pay range for this position is $138,600 - $221,400. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Lead the Americas Quality Account Management team to ensure collaboration with stakeholders for superior product quality. Analyze customer results and monitor metrics to drive continuous quality enhancements. | A bachelor's degree in a technical field and a minimum of 2 years of experience in quality engineering or management are required. Strong knowledge of telecom equipment and proficiency in statistical analysis are also essential. | As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Join Ciena, the global leader in high-speed connectivity, as a Customer Quality Advocate Senior Manager. In this pivotal role, you will lead the Americas Quality Account Management (QAM) team, ensuring seamless collaboration with internal and external stakeholders to deliver superior quality products efficiently and effectively. How You Will Contribute: Analyze and communicate customer results with relevant teams to drive resolutions and improvements. Collaborate with account teams and customers to address and understand quality needs. Monitor and report metrics tracking continuous quality enhancement initiatives. Foster cross-functional collaboration to proactively address customer quality concerns. Recommend and implement improvements to Ciena’s quality assurance procedures. Participate in daily quality activities, supporting a global customer base. Review requirements with developers and quality engineers to ensure accuracy and consistency. The Must Haves: Bachelor’s degree in Computer Science, Engineering, or related technical field. Minimum of 2 years of proven experience in quality engineering or management. Strong knowledge of telecom equipment and customer baselines. Demonstrated ability to lead teams and adapt processes to meet evolving business needs. Proficiency in statistical analysis and data interpretation. Expertise in Microsoft Office Suite (PowerPoint, Excel, Teams, Power BI). Exceptional organizational skills to manage multiple projects with shifting priorities. Nice to Haves: Prior experience with SQL, Salesforce, JIRA, and software application testing. Background in customer communication and collaboration with executive stakeholders. Analytical mindset with strong technical skills. Proven ability to thrive in collaborative environments, including virtual teams. Flexibility to work non-standard hours, including evenings and weekends as needed. Documented training and certifications in quality assurance or related fields. #LI-BS1 Pay Range: The annual pay range for this position is $138,600 - $221,400. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. Join our Talent Community and get early job alerts, personalized career tips, and insider insights. Discover how Ciena's unique blend of deep humanity and relentless innovation creates an exceptional workplace culture. Explore CienaLife.