Ciena

Developing customer relationships, understanding optical and high-speed interconnect technologies, and aligning product strategies with customer needs. | Extensive experience in optical transmission hardware/software, strong customer relationship skills, and proven leadership in telecom or related industries. | As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: This senior PLM position will be responsible for developing strong customer relationships with Systems Integrators - Customer Architecture, Engineering, Planning, Product Approval, and Supply Management Teams. The position requires a PLM Leader with strong knowledge of coherent and direct detect technologies, DSP and high speed components markets, as wells ICP (hyperscalers) customers and their interconnect requirements. The successful candidate will be highly motivated, possess strong interpersonal skills and presentation skills, and also will have an ability to handle multiple competing priorities and directions from the customers. There needs to be a concerted effort on winning new business. This position is focused on gaining market traction and mindshare for new Ciena Interconnects and WaveLogic products and then getting those products approved for use and deployment. The target market is worldwide, with emphasis on top hyperscalers. The Must Haves: Willingness to travel regularly to visit with customers. Ideally, the candidate will have existing customer relationships. Proven ability to quickly develop new customer relationships. Thorough understanding of customers buying decisions and procurement processes. Possess an advanced knowledge of the competitive landscape, being capable of providing succinct analysis and recommended attack-defend strategies. Preferably located on the West Coast of North America in proximity of key customers. Uncover new opportunities and applications existing and future product portfolio. Engage in sales activities requiring product/solution presentations at all levels of engineering and management. Collaborate frequently with Ciena WaveLogic Technologies Product Management and R&D teams to understand and work to align the organization’s optical Plan of Record to the needs of the customers. In-depth knowledge coherent modems and high speed interconnects. Strong understanding of ICP (hyperscalers) customer sales cycle and processes and ability to think strategically about new emerging technology business opportunities. Solid Optical technology background is a requirement. Proven Writing Skills: business plans, proposals, value propositions, marketing collateral and business letters. Writing is succinct and properly structured, providing a well-thought-out argument with associated proof points. Proven Verbal Skills: succinct and to the point in various formats, including one-on-one, small group and public speaking events. Experience presenting to internal and external senior management. Proven knowledge regarding component, module, and networking technology as appropriate for targeted market. Proven knowledge regarding customer’s needs, requirements, “pinch points”, etc. as appropriate for targeted market. High energy, positive, “can-do” attitude, flexibility, and attention to detail; demonstrates a high degree of initiative. Strong proven management and leadership skills. Functional knowledge across operations, marketing, pre-sales, product management and pricing. Ability to work in a fast paced, “unstructured”, rapidly changing environment with a hands-on mentality toward assigned tasks and responsibilities. Ability to interact and influence people within different areas of the organization. Ability to work independently and perform multiple tasks. Ability to handle confidential information. Minimum of a Bachelor's Degree (or equivalent) and 10 years in the Telecom / Component industry with demonstrated knowledge supporting optical transmission hardware and software and/or related optoelectronic component solutions. A knowledge of coherent communication technology is essential. Established relationships with Global, Tier 1/2 Systems Integrators, and developing knowledge of their specific needs and concerns. The annual pay range for this position in California is $211,800 - $338,300 USD Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. Join our Talent Community and get early job alerts, personalized career tips, and insider insights. Discover how Ciena's unique blend of deep humanity and relentless innovation creates an exceptional workplace culture. Explore CienaLife.

Perform network and applications engineering, design sophisticated network solutions, and support customer deployment and technical needs. | Extensive experience in fiber optic DWDM systems, multi-layer network architectures, and telecommunications protocols, with a strong technical background in networking and software automation. | As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. The Ciena Government Solutions Team (CGSI) is looking for a highly motivated Pre-Sales IP/DWDM Sales Engineer. This position will focus on US Government customer engagements relative to IP/DWDM networking as well as software automation and will be responsible for delivering Pre-Sales engineering activities. The Ciena US Government team is building momentum in the Federal Civilian, National Security, and DoW marketplace with sophisticated ethernet solutions and multivendor management solutions. This is a technical sales role with focus on helping customers understand Ciena technology through product presentations, proofs of concept and demonstrations. Must be a US citizen with the ability to obtain a security clearance. How Will You Contribute: Perform network and applications engineering for multiple CIENA products Complete sophisticated network designs for customer application of networking products Proficient in use of Ciena network design and modeling tools Advise potential and current customers on application of products for next generation architectures Prepare quotations and assist in proposal preparation for Ciena products & upgrades Provide product and technical expertise to support Ciena Sales teams Prepare complex design and applications presentations Gain understanding of Salesforce and sales operations Up to 80% domestic and international travel required Performs other duties as assigned The Must Haves: Work with customers every day on deployment, issues, etc – providing feedback into the larger Ciena team for resolution. Explain product functionality to customers to ensure they fully understand how Ciena products will benefit their missions Bring feedback to the Account/PLM/R&D community to help improve product functionality in future releases Provide updates on the execution and status of customer engagements Travel to customers within US Government vertical Ensure overall customer deployment plans and timelines are driven to success and any limiting issues are optimally driven through the Ciena team Act as the customer advocate internally to Ciena Occasionally provide help to Product Verification teams as a way to gain early familiarity with new product or functionality Occasionally provide post-sales support in both remote and on-site capacities Collaboration with partners Work with Sales group and PLM/Marketing to develop and/or propose product improvements to meet customer requirements Although part of a larger group, the candidate must be able to work in a customer environment with limited on-site support assistance Sophisticated knowledge of fiber optic DWDM transmission and OTN switching systems Knowledge of multi-layer network architectures (IP, Ethernet, MPLS) and Core Routing/Switching technologies and protocols (BGP, OSPF, IS-IS, IGRP, G.8032, MPLS-TP, 802.1ag, etc) is required In depth knowledge of Route Optimization and Assurance, Segment Routing, EVPN and other Adaptive IP network architectures is a plus Software design and development knowledge (Linux, C/C++, Java, Python, REST, JSON, OpenFlow, OpenDaylight, ONOS, OpenStack, OPNFV, SDN, VMWare, etc.) is a plus Familiarity with automation, analytics and AI usage in networking operations is a plus Demonstrate working technical knowledge of Ethernet, Storage Networking (Fibre Channel, FICON), Software Defined Networking, Network Functions Virtualization, IP/MPLS, Encryption, WAN Optimization, Firewall, Virtual Routing and Virtualization The successful candidate will need to enjoy working daily with customers and have a “Customer First” demeanor to their role Effective communication and presentation skills Self-starter and self-manager with positive demeanor Team orientation, organized, and capable of independent work Multitasking: able to lead many projects simultaneously and appropriately resolve priorities Acumen for problem solving Ability to lead in an environment of change – flexibility, creativity and grit Ability to learn and grasp technical concepts related to products being developed Able to work optimally and communicate at all levels within the Ciena workforce Technical Degree or BSEE preferred or meaningful work experience 6-8 years telecommunications proven experience Prior experience as a contributor on a sales focused account team The annual total target compensation pay range for this position is $181,400 - $289,800. This includes both base and incentive compensation. #LI-WH1 #LI-Remote Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. Join our Talent Community and get early job alerts, personalized career tips, and insider insights. Discover how Ciena's unique blend of deep humanity and relentless innovation creates an exceptional workplace culture. Explore CienaLife.

Manage sales enablement technology products, align stakeholder needs with product development, and lead Agile teams to deliver measurable business value. | Requires 5+ years in product management or sales operations, experience with Salesforce and enablement tools, and proficiency in Agile/Scrum, which are beyond your current internship and early-career experience. | As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Consultant, Sales Enablement & Technology Company Overview Ciena is a global technology leader on a mission to drive innovation and empower businesses worldwide. We champion collaboration, agility, and customer success. To support our world-class global sales organization, we are transforming our internal technology landscape into a strategic engine of growth. The Consultant, Sales Enablement & Technology (Product Owner), is dedicated to improving customer engagement and refining the technology experience for Ciena’s global sales team. An ideal candidate brings together robust product management skills and effective strategic influence to drive digital transformation and encourage widespread adoption through strong stakeholder alignment. You will lead key initiatives and launches from MVP all the way to broad implementation, keeping product-user fit, stakeholder engagement, and significant business value at the forefront—balancing visionary thinking with practical execution and building influence across teams. You will turn business goals into a structured product backlog and guide your Agile Scrum Team, while using AI to enhance both personal and team productivity, to deliver the most impactful results. This role will convert business needs into products that support sales, create effective narratives to drive adoption, and ensure technology delivers measurable outcomes. How You Will Contribute Product Strategy & Stakeholder Alignment Roadmap: Partner with Sales, Marketing, PLM and various Operations business stakeholders to define your long-term product roadmap. Ensure your roadmap aligns with Ciena’s broader Go-to-Market strategy. Stakeholder Communication: Function as the primary liaison between the technical team and business stakeholders. Facilitate workshops with various business functions to drive consensus on complex cross-functional processes. Provide clear and regular progress updates appropriate for your management and wider business leadership. The Marketing Mindset: Treat internal launches like external product releases. Develop comprehensive Go-to-Market (GTM) plans for new tools, crafting compelling narratives that explain the "why" behind changes and "sell" the value to end-users. Collaborate with your stakeholders to refine the messaging and with your Sales Enablement colleagues on the change management and launch strategies. Sales Technology Development Product Ownership: Manage the lifecycle of your sales technology features. Treat the internal tech stack (including CRM, Enablement, and Intelligence tools/platforms) as a suite of products, ensuring every feature delivers measurable value to the sales field. Backlog & Prioritization: Own the product backlog for your scrum team. Objectively prioritize features and enhancements by weighing global stakeholder demands against technical capacity and business impact. Agile Leadership: Serve as a Product Owner in our Agile framework. Support your Agile Scrum Team’s daily standups, lead design and story grooming sessions and sprint retrospectives to ensure the development team has a steady stream of well-defined and ready work. Vendor Relationship Management: Establish clear expectations (deliverables, SLAs, timelines, and governance), build trusted partnerships through consistent, transparent stakeholder communication, and drive continuous improvement by optimizing vendor value, quality, reliability, and long-term business outcomes. Development Execution Excellence: Stories, Requirements & UAT Business Story Writing: Translate complex business needs into clear, value-based epics and user stories by bringing the business need and outcomes to your business analyst, technical architect(s) and/or developers so they can add technical refinement. Write requirements that provide context and mission for developers, ensuring they understand the user's perspective with clearly defined acceptance criteria to improve quality. UAT Planning & Leadership: Design and execute User Acceptance Testing (UAT) cycles that mirror real-world sales user scenarios. Recruit and manage a network of stakeholders and "Sales Champions" to validate features and advocate with their peers. Process Documentation: Own the documentation and mapping of sales process changes to ensure up-to-date clarity and consistency across the organization. AI Innovation & Workflow Acceleration AI for Productivity: Champion the use of Generative AI tools to accelerate the product lifecycle. Use AI to accelerate the drafting of user stories, summarize stakeholder feedback, and build roadmap and progress awareness. Rapid Prototyping: Leverage AI and visual tools to create low-fidelity mock-ups and wireframes during stakeholder meetings, allowing for real-time validation of requirements and faster consensus. Futureproofing: Continuously research emerging trends in AI capabilities and how they can be used to keep your team and the global sales organization at the forefront of sales innovation. Must Haves: Professional Experience: Product Development Leadership: A history of "Strategic Execution" —taking complex initiatives from ideation to launch with measurable business impact. Product/Agile Experience: 5+ years of experience in Sales Operations, Systems Management, and/or Product Management. At least 2 years working as a Product Owner or similar role within an Agile/Scrum environment. Tech Stack Proficiency: Deep experience managing products and features within a modern sales stack. Salesforce Sales Cloud: Proficient knowledge (Admin certification preferred) is essential. Enablement & Content: Proven experience with platforms like Highspot (or similar tools like Seismic/Showpad), understanding how to integrate content strategies into the sales workflow. Broad Ecosystem: Familiarity with other sales tools (e.g., Sales Engagement, CI, Forecasting) is highly valued. Core Competencies: Strategic Communication: You have a marketing/sales mindset. You can tailor your communication style to influence diverse audiences, from developers to C-Level executives. Business Story Writing: Exceptional written communication skills. You can distill complex process requirements into simple, narrative-driven user stories. AI Proficiency: Firsthand experience using AI tools for daily productivity (prototyping, drafting, summarizing). You embrace technology to move faster. UAT Planning: Proven ability to design rigorous yet user-friendly UAT plans that catch defects before production while engaging the business. Soft Skills: Strategic Autonomy: You take the initiative and can work independently while still understanding where you need stakeholder alignment. Empathy: You continually expose yourself to better understand the life of a salesperson. You design solutions that minimize administrative burden and maximize selling time. Desirable Skills Certified Scrum Product Owner (CSPO) or PMI-ACP. Experience with Salesforce and Highspot Background in Product Marketing or Content Strategy Experience working in or with sales teams Education Bachelor's or Masters degree in business, technology, or a related field. The annual pay range for this position is $120,900 - $193,100 USD #LI-WH1 #LI-Remote Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. Join our Talent Community and get early job alerts, personalized career tips, and insider insights. Discover how Ciena's unique blend of deep humanity and relentless innovation creates an exceptional workplace culture. Explore CienaLife.

Design, govern, and improve the global S&OP process, lead digital transformation initiatives, and drive continuous process improvement across the enterprise. | Extensive experience in global supply chain or planning roles, deep expertise in S&OP processes, and proficiency with advanced planning systems and automation technologies. | As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Ciena is seeking an exceptional and visionary Global Process Owner (GPO) for the Sales & Operations Planning (S&OP – Forecast to Build) business process. This critical leadership role sits within our newly formed Enterprise Transformation Office (ETO), which is focused on driving modern, efficient, and automated global processes. This role requires a unique blend of strategic leadership, deep subject matter expertise in S&OP, and a passion for modern technology and data-driven transformation. As the GPO, you will be responsible for designing, governing, and continuously improving the end-to-end S&OP process across the enterprise. This role ensures alignment between demand forecasting, supply planning, and operational execution to enable accurate, timely, and efficient decision-making that supports business growth and transformation objectives. You will transform our planning capabilities from a functional exercise into a core, cross-functional, and executive-led business management process Key Responsibilities: Process Ownership and Strategy Design and Govern the Global Process: Define, standardize, and own the 'To-Be' global S&OP process. Ensure the process is scalable, flexible and adaptable. Establish and Monitor Governance: Define clear process governance, roles, responsibilities, and decision-making rights (e.g., RACI) functional areas. Drive adherence to the standardized process globally. Define and Measure Performance: Establish key performance indicators (KPIs) for the S&OP process. Monitor and report on process performance, driving accountability and transparency. Transformation and Continuous Improvement Lead Digital Transformation: Serve as the business lead for the implementation and optimization of planning technologies, as needed. Ensure system capabilities align with the 'To-Be' process design. Automate and Incorporate AI: Identify and champion opportunities to inject automation and AI/Machine Learning into the S&OP workflow, particularly in areas like statistical forecasting, scenario planning, and capacity constraint modeling, to enable "planning at the speed of the business." Establish S&OP Process Roadmap: Develop and manage a continuous improvement roadmap for the S&OP process maturity, ensuring we are leveraging best-in-class methodologies and emerging technologies to enhance efficiency and decision quality. Drive Continuous Improvement: Drive process optimization initiatives aligned with enterprise transformation goals, leveraging automation, AI, and advanced analytics. Cross-Functional Leadership and Change Management Drive Cross-Functional Alignment: Collaborate with and influence stakeholders across all regions and functions to ensure the S&OP process is adopted, valued, and drives alignment between strategic, financial, and operational plans. Subject Matter Expert (SME): Act as the ultimate Subject Matter Expert for the Forecast to Build process, providing guidance and resolving cross-functional disputes and process deviations. Facilitate Change: Serve as a change agent, driving process transformation and building alignment across stakeholders. Partner with the ETO Change Management team to develop training, communication, and support materials to ensure successful global adoption of new processes and tools. Qualifications and Skills Required: 10+ years of progressive experience in Supply Chain, Operations, or Planning roles, with 7+ years focused on designing, implementing, and running formal S&OP processes on a global scale. Proven experience as a Global Process Owner or Business Process Owner for a major end-to-end business process. Deep expertise in Advanced Planning Systems (e.g., Kinaxis, SAP IBP, Anaplan, Oracle) and their integration within a complex ERP landscape. Demonstrated ability to influence and partner with senior-level executives and leaders across multiple functional domains (Sales, Finance, Operations). Bachelor’s degree in Supply Chain Management, Engineering, Business Administration, or a related field. Preferred : Experience with AI/ML applications in forecasting, inventory optimization, or supply chain risk modeling. MBA or Master’s degree in a relevant field. Experience working at a publicly traded technology company with a fast-paced, high-growth environment. Certifications such as CPIM or CSCP. Behavioral Traits: Curiosity and Creativity: Demonstrates curiosity to explore alternative approaches and adapt best practices to fit the organization’s needs. Thinks creatively to solve complex problems without scrapping existing processes entirely. Consultative Mindset: Operates like a consultant, blending operational expertise with strategic thinking. Provides flexible, solution-oriented recommendations tailored to organizational realities. Strong Interpersonal Skills: Builds trust and relationships across all levels of the organization. Balances assertiveness with empathy to influence change effectively. Pay Range Competitive salary range: USD 169,400 240,000 #LI-SG Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. Join our Talent Community and get early job alerts, personalized career tips, and insider insights. Discover how Ciena's unique blend of deep humanity and relentless innovation creates an exceptional workplace culture. Explore CienaLife.

Manage medium to large-scale telecommunications projects ensuring delivery within scope, schedule, and budget, while coordinating with stakeholders and guiding team members. | Minimum 10 years of telecom project experience, leadership in managing medium to large projects, proficiency in MS Office, PMP certification preferred, and technical understanding of telecom deployment. | As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Deploy medium to large-scale EF&I projects with medium/high complexity, ensuring delivery within budget, schedule, and Ciena quality standards. Manage customer expectations, communications, escalations, and governance throughout the project lifecycle. Develop project schedules, identify risks, and implement mitigation strategies to ensure smooth execution. Drive quality across all aspects of project services, from site and network engineering through installation, testing, and readiness for service. Collaborate with internal stakeholders and vendors to ensure timely delivery and cost-effective deployment activities. Maintain project documentation, including schedules, financials, risks, and issues, ensuring transparency and alignment with project management plans. Coach and guide junior team members to meet project deliverables and contribute to team success. The Must Haves: A technical degree or equivalent combination of education and experience. PMP certification preferred (required within one year of hire). Minimum of 10 years of telecommunications industry operational experience and/or project implementation. Minimum of 8 years in a lead role managing medium to large-scale projects. Proficiency in Microsoft Office applications (Word, PowerPoint, Excel). The Assets: Subsea deployment experience is a strong advantage. Business and financial management skills, particularly in project-level P&L. Strong communication, negotiation, and decision-making abilities. Ability to manage multiple projects simultaneously, prioritizing critical tasks and resources. Familiarity with Ciena’s products and technologies is a plus. Pay Range: The annual pay range for this position in the USA is $96,900- $154,700 USD The annual pay range for this position in Canada is $89,100 - $142,300 CAD #LI-BS1 Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. Join our Talent Community and get early job alerts, personalized career tips, and insider insights. Discover how Ciena's unique blend of deep humanity and relentless innovation creates an exceptional workplace culture. Explore CienaLife.

Lead and design strategic finance solutions, including Oracle and SaaS applications, ensuring alignment with business goals and managing technical delivery. | Over 10 years of experience in finance-related systems, with hands-on expertise in Oracle applications and SaaS solutions, and strong technical and leadership skills. | As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Ciena is seeking an innovative and collaborative IT Finance Senior Lead to drive strategic solutions within the Finance Organization. This role merges expertise in accounting and technology, offering the opportunity to thrive in a dynamic and team-oriented environment. How You Will Contribute Design and deploy strategic solutions for Accounting, Tax, and Treasury functions, ensuring alignment with business goals. Serve as the functional and technical lead for delivery functions, including configuration, integrations, technical builds, and testing cycles. Collaborate with IT directors, Business Managers, Resource Managers, and IT PMO (Project Management Office) Manager to manage resources, resolve issues, and escalate when necessary. Partner with Business Functional Leads to prioritize requirements, estimate efforts, and define technical solutions. Lead and motivate teams by assigning responsibilities and setting clear expectations to achieve program/project goals. Ensure solutions adhere to strategic priorities and deliver high business value. Translate business objectives into actionable technical strategies and solutions. The Must Haves Minimum of 10+ years of experience with finance-related systems or solutions. Proven expertise in accounting, tax, and treasury functions/processes within financial systems, accounting business systems, or IT functional/technical roles. Hands-on experience implementing and supporting Oracle applications (R12.X) and SaaS solutions such as Blackline and Vertex in global environments. Deep knowledge of Oracle Finance and Supply Chain modules, with specialization in Order-to-Cash and Demand-to-Deliver processes. Familiarity with Oracle configurations and documentation, including MD50, BR100, and testing scripts. Strong technical background to evaluate risks, address issues, and ensure delivery aligns with requirements. Exceptional mentoring, coaching, and team-building capabilities. Nice to Haves Familiarity with global accounting processes in a multi-org environment. Experience collaborating across US and India time zones. Demonstrated ability to creatively solve problems while maintaining attention to detail and focusing on the “big picture.” Advanced planning and organizational capabilities to manage competing priorities effectively. Ability to work independently and deliver results within aggressive timelines. Pay Range Competitive salary range: Canada: $128,500.00 - $205,300.00 cad USA: $147,100.00 - $234,900.00 usd Join Ciena and be part of a team where your expertise and leadership drive impactful solutions and innovation. Apply today to shape the future of finance technology at Ciena! #LI-JD Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. Join our Talent Community and get early job alerts, personalized career tips, and insider insights. Discover how Ciena's unique blend of deep humanity and relentless innovation creates an exceptional workplace culture. Explore CienaLife.

Leading communications strategies, managing media relations, and advising executive leadership. | Extensive experience in strategic communications, media relations, crisis management, and leadership in government or nonprofit sectors. | As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Chief Information Officer (CIO) As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture that balances a results-orientation, a fast-growing business environment while empowering individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Position Overview Reporting directly to the Chief Financial Officer and serving as a key member of Ciena’s extended leadership team, the Chief Information Officer (CIO) is the executive accountable for the vision, strategy, and execution of all enterprise technology and digital capabilities that power the company’s growth, agility, and competitive advantage. The CIO leads a global IT organization responsible for internal applications, infrastructure, architecture, data, analytics, collaboration platforms, and AI-enabled productivity tools. This is a highly strategic and business-oriented role that demands a proven technology leader who combines deep technical credibility with exceptional business acumen, influencing skills, and the ability to operate as a true partner to the many various stakeholders including R&D, Supply Chain, Finance, and Sales and Marketing. Key Responsibilities Enterprise IT Strategy & Business Partnership Develop and execute a forward-looking IT roadmap that directly accelerates revenue growth, margin expansion, product development velocity, and operational excellence. Serve as the primary technology advisor to the Executive Leadership Team and Board of Directors, translating complex technical concepts into clear business impact and ROI. Collaborating with our Enterprise Transformation Office, to support transformation initiatives that leverage AI, generative AI, automation, and advanced analytics to re-imagine R&D workflows, supply-chain resilience, sales effectiveness, and customer support. Global Infrastructure & Operations (Compute, Storage, Network) Own the strategy, architecture, and 24×7 operations of all on-premises and cloud-based infrastructure supporting R&D labs (high-performance compute clusters, optical/electrical test beds, simulation environments), corporate functions, and remote employees. Ensure ultra-reliable, low-latency global networking that supports 40% fully remote workforce and geographically dispersed engineering teams. Partnering with the CISO, Lead the evolution toward hybrid/multi-cloud environments, software-defined data centers, and zero-trust security architectures. Applications, Collaboration & AI Ecosystem Oversee the full application portfolio (PLM, ERP, CRM, HCM, CPQ, custom engineering tools) with a relentless focus on simplification, consolidation, and user experience. Champion an industry-leading collaboration and productivity platform strategy (ie, Microsoft 365 Copilot, Miro, AI-assisted code review, virtual lab access, etc.) tailored to distributed R&D and remote-first culture. Partner to build and govern a next gen enterprise AI approach that enables responsible use of generative AI across code generation, documentation, test-case creation, failure analysis, and customer-facing knowledge systems. Enterprise Architecture, Data Strategy & Analytics Define and enforce a modern, modular enterprise architecture that supports rapid integration of acquired technologies and scalability to 10x growth. Lead the company’s data strategy: master data management, data mesh principles, real-time analytics, and predictive insights for R&D yield, supply-chain risk, and market intelligence. Deliver executive dashboards and AI-driven decision support tools that provide a single source of truth for the leadership team. Cybersecurity, Risk & Compliance Ensure world-class cybersecurity posture (zero trust, AI-powered threat detection, secure-by-design lab environments) commensurate with serving the world’s largest cloud and telecom operators. Maintain compliance with SOX, ISO 27001, GDPR, and emerging data-sovereignty regulations across all operating geographies. Team Leadership & Talent Development Build and lead a high-performing, globally distributed IT organization that attracts top engineering and architecture talent. Foster a culture of innovation, ownership, and continuous improvement while maintaining operational discipline at scale. Qualifications & Experience 15+ years of progressive technology leadership experience, with at least 7 years as CIO, CTO, or direct report to the CIO in a global, publicly traded technology or telecommunications equipment company (preferably networking, optical, or data-center related). Proven track record of running enterprise IT for a highly engineering-centric organization with significant R&D lab infrastructure and a large remote workforce. Deep expertise across infrastructure (hyperscale cloud, HPC, optical/electrical lab environments), modern enterprise architecture, data platforms, and AI adoption at scale. Demonstrated ability to influence C-level executives and Board members through business-oriented storytelling, financial acumen, and measurable outcomes. Experience managing large IT budgets and delivering material cost savings and efficiencies without compromising effectiveness, speed or security. Strong vendor negotiation and strategic sourcing background, particularly with service providers, hyperscalers and enterprise SaaS providers. Exceptional leadership skills with a history of building diverse, high-trust teams across multiple continents. Bachelor’s degree required; Master’s/MBA strongly preferred. Personal Attributes Business-first mindset: instinctively ties every IT decision to revenue, margin, or time-to-market impact. Intellectually curious and hands-on; comfortable diving into optical test results one day and generative AI prompt engineering the next. Executive presence combined with approachability and empathy for a distributed workforce. Bias for simplicity, speed, and measurable results. This is an opportunity to shape the digital backbone of one of the most strategically important companies in the global data economy, working at the intersection of AI, hyperscale cloud, and terabit-era optical networking. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. Join our Talent Community and get early job alerts, personalized career tips, and insider insights. Discover how Ciena's unique blend of deep humanity and relentless innovation creates an exceptional workplace culture. Explore CienaLife.

Lead and manage the Services Project Management team to ensure successful implementation of EF&I deployment projects, driving financial and customer satisfaction goals. | Requires 6-8 years of relevant experience in optical deployment project management, PMP certification, and advanced planning and leadership skills. | As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Lead and manage the Services Project Management team to ensure successful implementation of EF&I (Engineering, Furnish & Installation) deployment projects within customer networks. Drive achievement of service target margins, accurate revenue recognition, and adherence to committed schedules and deliverables, ensuring customer satisfaction in quality and service. Collaborate with pre-sales teams to provide project management expertise for customer proposals and RFP responses. Coordinate across internal teams (Sales, Bid Management, Service Delivery Groups, Finance) and customer project management teams to meet project deliverables and financial targets. Develop EF&I project forecasts based on sales and manufacturing input, ensuring proper planning and addressing deviations in project schedules. Act as the primary point of contact for all project aspects, maintaining close communication with stakeholders and reporting project status to management. Mentor, train, and develop entry-level and less senior Deployment Project Managers, fostering team growth and process improvement initiatives. The Must Haves: Bachelor’s degree in a related field with 6-8 years of relevant experience, or equivalent combination of education and experience. Advanced degree preferred. Proven expertise in Optical Deployment Project Management. PMP certification considered an asset. Proficiency in Microsoft Word, PowerPoint, Excel, and Microsoft Project; experience with MRP/ERP systems (e.g., Oracle) is a plus. Outstanding planning, scheduling, and coordination skills, along with superior outsourcing management ability. Strong leadership and communication skills, with a customer-focused approach. Nice to Haves: Experience in JIT (Just In Time) concepts related to EF&I field projects. Advanced knowledge of organizational awareness and ability to navigate formal and informal structures. Capabilities in critical thinking, judgment, and decisiveness in complex situations. Demonstrated ability to foster team learning and create development opportunities. Hands-on management style with team-building expertise. Self-motivation and ability to work effectively in cross-functional team environments. #LI-BS1 Pay Range: The annual pay range for this position is $96,900 - $154,700. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. Join our Talent Community and get early job alerts, personalized career tips, and insider insights. Discover how Ciena's unique blend of deep humanity and relentless innovation creates an exceptional workplace culture. Explore CienaLife.

Serve as a trusted technical and strategic advisor to hyperscalers and large data center customers, leading architecture discussions and market development. | Extensive experience in telecommunications, hyperscaler environments, and strong relationship management skills, with a background in transport engineering or related fields. | This a Full Remote job, the offer is available from: United Arab Emirates, United Kingdom, Ireland As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. The Opportunity We are the global leader in high-speed connectivity. We build adaptive networks to support the exponential growth in bandwidth demand—empowering our customers, partners, and communities to thrive in the AI era. We’re looking for a seasoned Sales Engineering Consultant with advance knowledge and expertise addressing optical and Data Center Interconnect (DCI) network solutions —someone who combines strong technical acumen with commercial awareness, stakeholder influence, and business development capability. You will collaborate across Ciena’s global teams and customer organizations, including both Content Providers and Service Provider Sales teams, to identify opportunities, shape network solutions, and position Ciena as a trusted partner. In this role, you’ll help shape how some of the world’s largest cloud and content platforms scale their optical and Data Center Interconnect (DCI) infrastructure using Ciena’s WaveLogic-powered solutions. Location: Flexible within Europe, with a preference for a location close to the hyperscaler hubs. Final location will be determined based on the successful candidate’s profile and business needs. How You Will Contribute As a Consultant - Regional Sales Engineering for MOFN Business, you will serve as a trusted technical and strategic advisor to hyperscalers and large-scale datacentre customers, as well you will serve as a DCI SME to CSP teams. You’ll drive end-to-end solution strategy, architecture discussions, and market development across optical transport, Datacenter Interconnect (DCI), and subsea domains—leveraging your strong communication and relationship management skills to create impactful customer experiences. Your Key Impact Areas Market & Opportunity Leadership • Monitor and anticipate trends across the optical, subsea, and DCI ecosystem, including Ai core networks expansion, cloud edge buildouts, and data sovereignty frameworks. • Identify strategic growth opportunities within carrier-neutral, content, and hyperscaler customer segments. • Translate technology shifts (e.g., coherent optics, flexible grid, AI-driven operations) into actionable business strategies. • Apply strategic thinking and technical curiosity to uncover emerging opportunities and shape Ciena’s positioning in new and evolving markets. Customer & Ecosystem Influence • Build deep, trusted relationships with senior technology executives, strategic negotiators, and infrastructure architects at hyperscalers, large content providers, and carrier-neutral datacenter operators across Europe • Act as a subject matter expert and solution evangelist—advising on architectures that optimize performance, scalability, and cost efficiency. • Partner with Ciena’s Service Provider and Global Cloud Networking (GCN) teams to co-develop go-to-market strategies and capture high-value opportunities. • Demonstrate strong relationship management and influencing skills to align customer objectives with Ciena’s strategic direction. Solution Leadership • Lead architecture design sessions for optical and MOFN solutions, including latest Ciena optical transport solutions; WaveLogic™, WL5e, and WL6-powered DCI platforms. • Translate complex technical concepts into clear, outcome-driven value propositions for executive audiences. • Guide the preparation of technical proposals, RFP responses, and business forecasts, ensuring alignment between Ciena’s portfolio and customer transformation goals. • Exhibit thought leadership and domain expertise to drive business growth from a sales engineering perspective. Internal Collaboration & Enablement • Serve as the regional voice of the customer, informing product management and R&D teams of evolving hyperscaler and subsea requirements. • Mentor and collaborate across multicultural, cross-functional teams to strengthen regional sales engineering capabilities. • Promote a culture of innovation, agility, and accountability within the EMEA region and with a Saudi and broader MEA organization. • Operate effectively across multiple time zones with global stakeholders to ensure seamless coordination and execution. Travel Travel up to 25% as required. The Must Haves • Bachelor’s Degree in Computer Science or Electrical Engineering (Master’s preferred) • 10+ years of telecommunications or related industry experience, including significant exposure to hyperscaler, content, or large-scale data center environments • Strong background in Transport Engineering or Product Management • Proven track record in Sales and business development skills to drive business growth from an SE expert perspective • Technical domain expert with thought leadership skills and experience • Strong communication skills both written and verbal to create impactful customer experiences • Prior experience working with or for Internet Content Providers (preferred) • Senior Relationship Management and influencing skills are critical Assets • Proven collaboration skills and ability to operate effectively in cross-functional, multicultural teams. • High degree of strategic thinking, technical curiosity, and customer-centric mindset. #LI-VS1 Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. This offer from "Ciena" has been enriched by Jobgether.com and got a 80% flex score.

Lead and manage large-scale digital platform and innovation programs, aligning with organizational goals, and collaborating with cross-functional teams. | Bachelor's in a technical field, 5+ years in program management within tech-driven companies, expertise in AI, automation, analytics, and modern digital architectures. | As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. At Ciena, we empower communities and businesses to thrive in the AI era by enabling adaptive networks. As part of our Digital Platforms & Innovation Team, this role offers the opportunity to lead transformative initiatives that redefine customer support experiences globally. Join us to foster innovation, leverage AI-powered tools, and advance automation in Global Customer Care (GCC), delivering superior service and exceptional customer experiences. How You Will Contribute • Define, plan, and execute comprehensive program strategies for digital platforms and innovation initiatives, aligning with GCC’s technical support processes and organizational business objectives. • Oversee the program lifecycle, including ideation, planning, execution, monitoring, and delivery, managing scope, schedule, budget, resources, and risks across interdependent projects. • Champion and drive a culture of innovation by identifying new technologies, market trends, and internal opportunities to enhance operational efficiency and digital offerings. • Lead communication and collaboration with cross-functional stakeholders, ensuring clear updates on program status, risks, and achievements. • Establish and track key performance indicators (KPIs) for digital platforms and innovation programs, reporting progress and ROI to senior leadership. The Must Haves • Bachelor’s degree in engineering, Computer Science, or related technical field. • 5+ years of progressive experience in program management, focusing on large-scale digital platform initiatives or innovation programs within technology-driven companies. • Expertise in AI-powered tools, automation workflows, and data-driven analytics systems. • Strategic thinking with the ability to anticipate trends and translate business needs into actionable program plans and solutions. • Strong analytical skills to address complex problems and develop effective solutions. • Excellent communication skills, capable of articulating technical and business concepts to diverse audiences. • Proven ability to collaborate with senior leadership and cross-functional teams in a global environment. • Solid understanding of modern digital platform architectures, Agile methodologies, and performance analytics. Nice To Haves • Experience in the telecommunications or networking industry. • PMP, CAPM, or equivalent project/program management certification. • Expertise in cloud-native application deployment and API integration. • Familiarity with DevOps principles and phased pipelines for tool deployment. • Knowledge of NICE inContact cloud contact center solutions and RingCentral VoIP solutions. • Experience with Salesforce Agent Console for managing real-time interactions and SLA compliance. • Proficiency in data visualization tools like Power BI. Pay Range The annual pay range for this position is C$81,800 - C$130,600. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Lead the Americas Quality Account Management team to collaborate with stakeholders, analyze customer results, drive quality improvements, and manage quality assurance processes. | Bachelor’s degree in a technical field, 2+ years in quality engineering or management, telecom equipment knowledge, proficiency in data analysis and Microsoft Office, and team leadership experience. | As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Join Ciena, the global leader in high-speed connectivity, as a Customer Quality Advocate Senior Manager. In this pivotal role, you will lead the Americas Quality Account Management (QAM) team, ensuring seamless collaboration with internal and external stakeholders to deliver superior quality products efficiently and effectively. How You Will Contribute: • Analyze and communicate customer results with relevant teams to drive resolutions and improvements. • Collaborate with account teams and customers to address and understand quality needs. • Monitor and report metrics tracking continuous quality enhancement initiatives. • Foster cross-functional collaboration to proactively address customer quality concerns. • Recommend and implement improvements to Ciena’s quality assurance procedures. • Participate in daily quality activities, supporting a global customer base. • Review requirements with developers and quality engineers to ensure accuracy and consistency. The Must Haves: • Bachelor’s degree in Computer Science, Engineering, or related technical field. • Minimum of 2 years of proven experience in quality engineering or management. • Strong knowledge of telecom equipment and customer baselines. • Demonstrated ability to lead teams and adapt processes to meet evolving business needs. • Proficiency in statistical analysis and data interpretation. • Expertise in Microsoft Office Suite (PowerPoint, Excel, Teams, Power BI). • Exceptional organizational skills to manage multiple projects with shifting priorities. Nice to Haves: • Prior experience with SQL, Salesforce, JIRA, and software application testing. • Background in customer communication and collaboration with executive stakeholders. • Analytical mindset with strong technical skills. • Proven ability to thrive in collaborative environments, including virtual teams. • Flexibility to work non-standard hours, including evenings and weekends as needed. • Documented training and certifications in quality assurance or related fields. #LI-BS1 Pay Range: The annual pay range for this position is $138,600 - $221,400. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Lead the Americas Quality Account Management team to ensure collaboration with stakeholders for superior product quality. Analyze customer results and monitor metrics to drive continuous quality enhancements. | A bachelor's degree in a technical field and a minimum of 2 years of experience in quality engineering or management are required. Strong knowledge of telecom equipment and proficiency in statistical analysis are also essential. | As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Join Ciena, the global leader in high-speed connectivity, as a Customer Quality Advocate Senior Manager. In this pivotal role, you will lead the Americas Quality Account Management (QAM) team, ensuring seamless collaboration with internal and external stakeholders to deliver superior quality products efficiently and effectively. How You Will Contribute: Analyze and communicate customer results with relevant teams to drive resolutions and improvements. Collaborate with account teams and customers to address and understand quality needs. Monitor and report metrics tracking continuous quality enhancement initiatives. Foster cross-functional collaboration to proactively address customer quality concerns. Recommend and implement improvements to Ciena’s quality assurance procedures. Participate in daily quality activities, supporting a global customer base. Review requirements with developers and quality engineers to ensure accuracy and consistency. The Must Haves: Bachelor’s degree in Computer Science, Engineering, or related technical field. Minimum of 2 years of proven experience in quality engineering or management. Strong knowledge of telecom equipment and customer baselines. Demonstrated ability to lead teams and adapt processes to meet evolving business needs. Proficiency in statistical analysis and data interpretation. Expertise in Microsoft Office Suite (PowerPoint, Excel, Teams, Power BI). Exceptional organizational skills to manage multiple projects with shifting priorities. Nice to Haves: Prior experience with SQL, Salesforce, JIRA, and software application testing. Background in customer communication and collaboration with executive stakeholders. Analytical mindset with strong technical skills. Proven ability to thrive in collaborative environments, including virtual teams. Flexibility to work non-standard hours, including evenings and weekends as needed. Documented training and certifications in quality assurance or related fields. #LI-BS1 Pay Range: The annual pay range for this position is $138,600 - $221,400. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. Join our Talent Community and get early job alerts, personalized career tips, and insider insights. Discover how Ciena's unique blend of deep humanity and relentless innovation creates an exceptional workplace culture. Explore CienaLife.