Chronosphere

You will architect, build, and maintain developer tooling to enhance productivity and reliability in a distributed cloud environment. The role involves identifying and resolving software development lifecycle bottlenecks and ensuring infrastructure best practices. | A strong sense of ownership and experience in building high-scale cloud systems are essential. Collaboration skills and proficiency in an object-oriented programming language are also required. | Chronosphere Chronosphere is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing data complexity, optimizing costs, and remediating issues faster. The observability platform reduces data volumes and associated costs by 60% on average while saving developers thousands of hours. Chronosphere’s Fluent Bit-based Telemetry Pipeline optimizes and simplifies observability and security log data. The product transforms logs at the source and routes them to any destination without lock-in. Recognized as a leader by major analyst firms, Chronosphere is trusted by the world’s most innovative brands, including Snap, Robinhood, DoorDash, and Zillow. Learn more at Chronosphere.io. Follow at LinkedIn and X. About the Role We're looking for an Infrastructure Engineer to build developer tooling that enables developer velocity and reliability for the entire engineering organization. Our team owns the full end-to-end development lifecycle at Chronosphere, from local development tools, CI/CD, dynamic testing environments, deployments, and releases. You’ll be working with the latest cloud-native technologies as you build an infrastructure platform that enables the engineering organization to deliver observability for some of the largest technology companies. In This Role You Will: Architect, build, and maintain an array of developer tooling that enhances developer productivity and reliability within a high-scale, distributed cloud environment. Identify, analyze, and resolve software development lifecycle bottlenecks and advocate for best practices in development processes. Architect our infrastructure systems to ensure reliability in the face of our high scale of traffic. Build on top of our infrastructure stack using Go, Terraform, Kubernetes, GCP, and AWS. Consult with engineers across the engineering organization as they build their systems to ensure infrastructure best practices. You Must Have: A strong sense of ownership and the ability to independently drive projects end-to-end from architecture to rollout. Experience in building high-scale and distributed cloud systems. A breadth of experience with context across the stack from the Cloud Provider and Kubernetes level down to the application container level. Collaboration skills both within the team and cross-functionally across the engineering organization. The ability to grow and up-level your peers with experience mentoring junior engineers. Excellent skills in an object-oriented programming language such as Go, Java, Python, or C++. Knowing a specific language isn’t important; what matters is that you’ve become fluent in one by spending a lot of time on the types of projects where these languages are used. What You Will Achieve: Within the first 30 days, you will work with your manager to optimize your onboarding plan for how you learn best. You will develop an understanding of Chronosphere’s business and how our infrastructure works. You will build relationships with your teammates and start ramping up by contributing small improvements to our developer tooling. Within 60 days, you will work on small projects and enhancements that give you breadth of experience across all our developer tools, while also being fully integrated into the team’s practices. Within 90 days, you will be fully integrated into the team and comfortable working independently on infrastructure projects. You will be an integral part of projects and work alongside your teammates to improve developer productivity and experience across all of engineering. Location: US-Remote Our benefits Health Insurance Coverage Flexible Time Off Competitive Salary Stock Options And More Chronosphere is an equal opportunity employer. You're encouraged to apply even if your experience doesn't line up exactly with the job description. Your skills, passion, and desire to make a difference will stand out. At Chronosphere, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge the standard. If you need additional accommodations to feel comfortable during your interview process, please email us at talent@chronosphere.io Before clicking “Submit Application”. To support our Diversity, Equity, and Inclusion (DEI) initiatives, we urge applicants to omit personal identifiers, including names, and any details that explicitly indicate gender or ethnicity from their applications to reduce bias. However, applying through our Applicant Tracking System (ATS) will include identifiable contact information. Although this step is optional, Chronosphere is deeply committed to DEI. We recognize that achieving DEI is an ongoing journey for us as a company, and we believe it begins with our approach to hiring. Identifying information includes your name, photos, LinkedIn URL, email address, and more.

Lead and support engineering teams to improve developer experience, collaborate with product and design, manage team performance, and ensure reliability and efficiency of production systems. | Experience in engineering management, partnering with product/design, coaching engineers, clarifying requirements, managing multiple projects, familiarity with SaaS and enterprise software, and strong hiring skills. | Chronosphere Chronosphere is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing data complexity, optimizing costs, and remediating issues faster. The observability platform reduces data volumes and associated costs by 60% on average while saving developers thousands of hours. Chronosphere’s Fluent Bit-based Telemetry Pipeline optimizes and simplifies observability and security log data. The product transforms logs at the source and routes them to any destination without lock-in. Recognized as a leader by major analyst firms, Chronosphere is trusted by the world’s most innovative brands, including Snap, Robinhood, DoorDash, and Zillow. Learn more at Chronosphere.io. Follow at LinkedIn and X. About the role Most of Chronosphere’s end users are software developers using our product to understand their distributed systems, their own customers’ experience, and troubleshoot issues. Chronosphere has organized a set of product development teams into the Developer Experience group to invest in improving the developer experience for our customers. As an engineering manager in the developer experience group, you will support engineering for one or two product development teams. One of the most exciting aspects of this role is you get to lead projects that are directly focused on improving the lives of software engineers exactly like the engineers you will be managing. You Will Partner with your product manager, UX designer, and engineering leaders to nurture a culture of experimentation that drives disciplined incremental delivery and a roadmap based on customer feedback. Learn our product, the observability market, and what our customers need in an observability solution so that you can contribute to key product, prioritization, and design decisions. Support engineers working as “mini CEOs” who fully own customer and business problems based on strategic guidance from you and your partner in product management. Develop strong feedback loops with stakeholders, including sales, account management, and support teams, to align team output with desired outcomes. Balance work across our individual contributors and help them do their best work by creating a healthy team environment. Support and develop a team of engineers through all stages of their career via feedback, coaching, and performance management. Identify and remove impediments, fostering team efficiency. Be accountable for the reliability and performance of the team’s systems in production, and ensure that your team has the focus, tools, and processes needed to meet our reliability standards. Collaborate with other engineering and product leaders on wider organizational initiatives. Collaborate and partner with sister teams to deliver on shared goals for the company. How you will start In your first three months, you will learn about Chronosphere’s platform, the team’s roadmap, our customers, the tech stack, and engineering practices. You will also build relationships across the organization and manage your direct reports, taking on planning and execution. Over time, you will assume more responsibility with support from your manager. You have Experience partnering with product and design to make key decisions based on a strong knowledge of your customers. Skills in setting up engineers for success on product development teams. Experience coaching and developing software engineers of varied backgrounds and levels. Ability to clarify ambiguous requirements and evolve them into actionable plans, driving team alignment and accountability. Empathy and an understanding of how to support engineers to do their best work. Ability to establish and change processes to empower the team to achieve their goals. A high level of organization and the ability to manage multiple ambitious, concurrent projects from initial concept through delivery and production support. Familiarity with enterprise software and software as a service. We deliver a highly reliable service to demanding business customers, and you should understand how this impacts the way product is built, validated, released, and operated. Strong background in partnering with recruiting, making hiring decisions and closing hires, and building a diverse and inclusive team. We believe strongly that hiring is the responsibility of engineering management, and you should be able to demonstrate attracting, closing, and retaining engineers at multiple levels. Location United States - Remote The team Chronsophere is a global team but the engineers this role will support are in the United States. You will report to Mitchell HuffMenne, Engineering Manager. Our benefits Health Insurance Coverage Flexible Time Off Competitive Salary Stock Options And More Chronosphere is an equal opportunity employer. You're encouraged to apply even if your experience doesn't line up exactly with the job description. Your skills, passion, and desire to make a difference will stand out. At Chronosphere, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge the standard. If you need additional accommodations to feel comfortable during your interview process, please email us at talent@chronosphere.io Before clicking “Submit Application”. To support our Diversity, Equity, and Inclusion (DEI) initiatives, we urge applicants to omit personal identifiers, including names, and any details that explicitly indicate gender or ethnicity from their applications to reduce bias. However, applying through our Applicant Tracking System (ATS) will include identifiable contact information. Although this step is optional, Chronosphere is deeply committed to DEI. We recognize that achieving DEI is an ongoing journey for us as a company, and we believe it begins with our approach to hiring. Identifying information includes your name, photos, LinkedIn URL, email address, and more.

As a Customer Success Architect, you will build trusted relationships with customers, guiding them through complex challenges and driving platform adoption. You will act as a trusted advisor, ensuring customers realize maximum value from Chronosphere's observability platform. | Candidates should have 5+ years of experience in technical, customer-facing roles and have managed a portfolio of large, complex customers. A deep understanding of observability and cloud-native environments is essential, along with strong project management and communication skills. | Chronosphere Chronosphere is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing data complexity, optimizing costs, and remediating issues faster. The observability platform reduces data volumes and associated costs by 60% on average while saving developers thousands of hours. Chronosphere’s Fluent Bit-based Telemetry Pipeline optimizes and simplifies observability and security log data. The product transforms logs at the source and routes them to any destination without lock-in. Recognized as a leader by major analyst firms, Chronosphere is trusted by the world’s most innovative brands, including Snap, Robinhood, DoorDash, and Zillow. Learn more at Chronosphere.io. Follow at LinkedIn and X. About the role: We’re seeking a dynamic, customer-obsessed Customer Success Architect (CSA) to join our fast-growing team. As a CSA, you'll blend technical expertise, strategic guidance, and strong relationship management to help customers unlock the full potential of Chronosphere. In this role, you’ll act as a trusted advisor, guiding customers through complex challenges, driving platform adoption, and ensuring they realize maximum value. In this highly visible role, you'll build deep partnerships, manage day-to-day interactions, and collaborate cross-functionally to deliver exceptional outcomes. If you love solving complex problems, thrive in fast-paced environments, and want to leave your mark on a growing company and Customer Success organization, we’d love to hear from you. You will: Customer Engagement: Build trusted relationships across all levels of customer organizations, from end users to executives. Serve as the primary advisor across technical initiatives and strategic business outcomes. Identify and mitigate risks within your customer portfolio. Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value. Act as the voice of the customer internally, influencing product development and customer success strategies. Technical Leadership: Guide customers through complex technical challenges related to observability, distributed systems, and cloud-native architectures. Architect best-practice solutions tailored to each customer’s environment. Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI. Deliver strategic insights to help customers achieve their business goals. Contribute to the evolution of Chronosphere's Customer Success playbooks and best practices. You have: 5+ years of experience in technical, customer-facing roles like Customer Success, Solutions Architecture, Sales Engineering, or Professional Services. Managed a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes. Helped enterprise customers solve complex challenges, especially in DevOps, SRE, or platform engineering environments. Thrived when partnering with technical stakeholders — from developers to CTOs — and know how to tailor your communication across audiences. You think like a strategist, not just an order-taker: you're comfortable owning account strategy, influencing executive conversations, and proactively driving adoption and expansion. Strong skills in project management, discovery, stakeholder management, and value-based storytelling. A deep understanding of how retention, expansion, and customer KPIs tie back to business success, and you can forecast outcomes, not just activities. Hands-on knowledge of observability, monitoring, and cloud-native environments, and you're excited by technologies like Kubernetes, Prometheus, OpenTelemetry, and distributed systems. You’re excited by growth: of your customers, your team, and yourself. You lead with curiosity, a growth mindset, and a drive to turn ambiguity into opportunity. You’re collaborative, outcome-focused, and bring a strong point of view to every customer interaction. Team: Reporting to Cleat Broome - Senior Manager, Customer Success Architects Location: US-Remote Our benefits Health Insurance Coverage Flexible Time Off Competitive Salary Stock Options And More Chronosphere is an equal opportunity employer. You're encouraged to apply even if your experience doesn't line up exactly with the job description. Your skills, passion, and desire to make a difference will stand out. At Chronosphere, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge the standard. If you need additional accommodations to feel comfortable during your interview process, please email us at talent@chronosphere.io Before clicking “Submit Application”. To support our Diversity, Equity, and Inclusion (DEI) initiatives, we urge applicants to omit personal identifiers, including names, and any details that explicitly indicate gender or ethnicity from their applications to reduce bias. However, applying through our Applicant Tracking System (ATS) will include identifiable contact information. Although this step is optional, Chronosphere is deeply committed to DEI. We recognize that achieving DEI is an ongoing journey for us as a company, and we believe it begins with our approach to hiring. Identifying information includes your name, photos, LinkedIn URL, email address, and more.