Children's Healthcare of Atlanta

Lead and facilitate process improvement initiatives in healthcare settings, develop and analyze performance metrics, and drive operational and clinical quality improvements. | Requires 4+ years in healthcare process improvement, project management, or related fields, with experience in facilitating teams and analyzing large data sets; a Master's degree or relevant certifications preferred. | Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Monday-Friday Shift Start Time 8:30 AM Shift End Time 5:00 PM Worker Sub-Type Regular Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s. Job Description Contributes to the execution of the department vision and strategies by identifying and executing improvement opportunities. Leads and facilitates the identification of key measures, data analysis, process improvement, and the implementation of redesigned processes for system clinical and operational functions. (Quality & CS Only): Develops, maintains, and provides service line scorecards and associated action plans to leadership. Consults with campus and service line teams and committees on outcomes, results, and improvement planning. Drives clinical process improvement to enhance and positively impact patient experience. Works directly with medical or surgical areas of care such as Emergency, Urgent Care, and Ambulatory Surgery. Experience Four years of experience in quality, process improvement, industrial engineering, or business analysis in healthcare Experience in revenue cycle, finance, or project management Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact Preferred Qualifications Master's degree in healthcare, business, engineering, or related field Certification in facilitation, process improvement, project management, or related field Management of large statistical data with proven analysis skills (e.g., clinical, operational, customer service) Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact Education Bachelor's degree or 10 years of experience in revenue cycle at managerial level Certification Summary Six Sigma Green Belt or Epic Systems (revenue cycle) within one year of employment Knowledge, Skills, and Abilities Demonstrated critical thinking and process improvement skills Independent judgment and action skills in order to facilitate needed change in practice Strong verbal and written communication skills for one-on-one interaction and facilitating group discussions Self-starter with proven ability to organize and follow through multiple complex tasks and projects simultaneously Demonstrated supervisory, instruction, and/or mentoring skills Proficient in computer skills (e.g., Microsoft Word, PowerPoint, Access, Excel, Visio) Demonstrated statistical analysis skills (clinical, operational, customer service, financial) Job Responsibilities Educates and provides technical expertise to system employees and leaders in identifying key performance indicators linked and aligned with organizational strategic goals and performance targets. Facilitates multidisciplinary teams using Lean Six Sigma methodology to evaluate processes and systems, generate alternatives, and make recommendations to reduce waste, increase utilization, reduce costs, improve customer satisfaction, and produce improved financial outcomes. Communicates team recommendations effectively. Facilitates delivery of basic, intermediate, and advanced quality and service training modules to management and staff. Develops supporting instructional materials that enhance the learning objectives. Works with other members of the team to ensure consistency and seamlessness in service experience (quality/customer service), financial, or operational performance. Facilitates failure modes and effects analyses to identify and eliminate or minimize points of risks through process redesign. Collaborates with appropriate physicians, management, and staff to obtain, document, and validate information related to assigned projects. Develops quality, service, and financial metrics to assess the overall success of improvement efforts. Evaluates and implements new initiatives that assist in the achievement of system goals. Maintains professional development by expanding knowledge base of methodologies and techniques including continuous quality improvement, statistical process control, Six Sigma, and Lean. Participates in the achievement of organizational-directed department goals. Demonstrates fiscal responsibility and contributes to departmental achievement of financial goals (Revenue Cycle). Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 1575 Northeast Expy NE Job Family Quality

Manage department operations, ensure quality patient care, and lead staff development in a healthcare setting. | Requires a Bachelor of Science in nursing, nursing licensure, management experience, and healthcare management skills. | Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Shift Start Time Shift End Time Worker Sub-Type Regular Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s. Job Description Facilitates and manages ongoing department operations, including quality, service, fiscal, and human resources processes. Supports and ensures that comprehensive patient care services are provided that support the integrity of the family system and patient care team. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta. Experience 2 years of experience in management/administration Preferred Qualifications Advanced education in business, management, or related field Professional nurse certification Experience in management in a healthcare setting Pediatric Advanced Life Support (PALS) or Pediatric Emergency Assessment Recognition and Stabilization (PEARS) (check department-specific recommendation) Education Bachelor of Science in nursing Certification Summary Licensure as a Registered Nurse in the single State of Georgia or Multi-State through the Enhanced Nurse Licensure Compact Basic Life Support (BLS) within 30 days of employment Professional Nursing Certification deemed by department required upon one year of hire. Knowledge, Skills, and Abilities Must possess excellent communication, organization, and interpersonal skills Team partnering Conflict resolution Problem-solving Listening Staff development Time management Physician relations Fiscal management Must be able to successfully pass the Basic Windows Skills Assessment at 80% or higher rating within 30 days of employment Job Responsibilities Clinical Behaviors Demonstrates competencies that incorporate age-specific guidelines, including N = Neonate (less than 30 days), I = Infant (30 days to 1 year), EC = Early Childhood (1-5 years), LC = Late Childhood (5-13 years), A = Adolescent (13-17 years), AD = Adult, ALL = all ages. Maintains understanding of clinical pathophysiology as relates to improving competency and care. Acts as clinical resource for patient population in area. Maintains ability to assist with clinical care Professional Development Behaviors Attends educational opportunities of minimum 18 hours job-related education per year. Fosters professional development of others via constructive performance appraisals and professional development plans. Establishes sound Shared Leadership council structure for units of accountability. Fosters collegial relationships between team members, other departments, and medical staff members. Leadership Behaviors Demonstrates fiscal accountability in budget preparation, monthly analysis, and compliance to budget guidelines. Establishes departmental goals and leads unit to achieve them. Manages staffing effectiveness. Rounds proactively throughout unit to identify and react to escalating concerns of potential or actual conflict, seeking resolution and incorporating service recovery. Develops and maintains relationships with leadership in other departments to ensure appropriate resources are accessible for clinicians. Executes implementation plans for system and unit changes. Engages departmental leaders to achieve unit goals and projects Focuses time and attention on key retention activities. Coaches staff to improve performance. Understands My PATH program and educates Assistant Nurse Managers and staff. Quality and Evidence-Based Practice Behaviors Provides oversight for development of quality measures and quality controls for unit. Ensures compliance with all regulatory requirements, including Joint Commission. Leads unit in creation of staffing effectiveness monitors. Oversees follow-up to occurrence notification system reports. Participates in departmental assessment of national recognition data collection processes. Allocates resources to work toward care standardization and performance improvement in accordance with evidence-based practice. Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 1001 Johnson Ferry Rd Job Family Nursing-Management