Children's Council of San Francisco

Lead organization-wide data strategy, oversee data governance, manage data systems and integrations, and serve as Salesforce admin to enable data-driven decision making. | Extensive leadership in data management and operations, strong technical skills in SQL, Azure Data Factory, Salesforce administration, and experience with data warehousing and analytics. | Job Title: Senior Data Manager Department: Information Technology Reports To: Chief Technology Officer FLSA Status: This is a full-time (40 hours per week) Exempt level position Salary: $125,000-$138,000 ABOUT CHILDREN’S COUNCIL: For more than 50 years, Children’s Council has been the heart of child care and early education in San Francisco, advancing the belief that high-quality child care can transform lives and communities. Our more than 150 team members help families navigate their child care and preschool options and secure financial assistance to pay for it. We provide home-based child care businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city’s second-largest nonprofit contractor, with an annual budget of over $250 million, we are a major stakeholder in the child care system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a child care champion, we want you on our team. POSITION SUMMARY: Children’s Council is looking for a strategic and results-driven Director of Data Management and Operations. This leader will analyze and interpret complex data sets from multiple sources, transforming insights into actionable strategies through dashboards, reports, and trend analysis. The Director will establish and enforce data governance standards, ensuring accuracy, consistency, and alignment with organizational objectives. The ideal candidate is highly organized, detail-oriented, and skilled at using data to help leaders guide organizational decisions. The Director will report to the Chief Technology Officer and will play a critical role in shaping data strategy and enabling operational excellence. This role is 100% remote, with occasional in-office presence for key meetings and collaboration. This role is 100% remote but should be available for in-office work/meetings as needed. PRIMARY RESPONSIBILITIES : Take a strategic leadership role over data across the organization, champions data to key stakeholders Complete an org wide Data Assessment resulting in the creation and implementation of a Data Strategy Create and manage an internal Data Governance Committee Develop, manage, and administer the data warehouse as well as train other data personnel within the organization Create and maintain integrations between the organization’s data warehouse and external REST APIs by utilizing platforms such as Azure Data Factory and Cloudingo. Manage and enhance integrations that transfer data directly into Salesforce utilizing ETL processes from the organization’s data warehouse, SQL databases, and form tools such as FormAssembly. Utilize tools such as Cloudingo and Salesforce’s built-in duplicate management features to minimize the number of duplicate Salesforce contacts and related accounts. Work closely with other internal data team staff to clean and transfer historical data from spreadsheets into Salesforce using tools such as Dataloader, Cloudingo and the Salesforce Data Import Wizard. Serve as administrator and technical resource for Account Engagement, the organization’s email marketing tool. Supervise the organization’s Web/Database Administrator and other data related positions within IT. Establish requirements and assess the quality of the data in our current databases Assist in the maintenance and creation of a data catalog and data map. Develop and implement data standards, policies, procedures, and business rules Establish data access security requirements Interpret data, analyze results using statistical techniques and provide ongoing reports from a variety of sources to create dashboards and other presentation materials and tools for key constituents Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality Acquire data from primary and/or secondary data sources and maintain databases/data systems Filter and clean data by reviewing computer reports, printouts, and performance indicators to locate and correct issues Serve as the organization’s Salesforce Administrator to include management of the Salesforce database and configuration. Will also partner directly with any identified Salesforce consultants. Provide training and technical assistance with the design and management of collecting and reporting data (surveys). Create standards and procedures on how we create and conduct surveys. Independently analyze and summarize findings and present data in formats such as excel pivots, power point, reports, dashboards, grids, and tables along with any suggestions or recommendations. Other data related duties as assigned. REQUIRED QUALIFICATIONS: 3-5 years of leading IT data management and operations and hands-on experience involving quantitative data analysis and complex problem solving. Bachelor’s degree in Mathematics, Economics, Computer Science, Information Management, Statistics, or related field. Must be highly organized, detail-oriented, and skilled at using data to help leaders guide organizational decisions. Excellent problem-solving, communication, and time management skills. Technical expertise regarding data models, database design development, data mining and segmentation techniques. Demonstrated ability to analyze statistical data and to present findings clearly and concisely in verbal, written, and graphic form. Strong knowledge and experience with reporting packages, databases (SQL etc.), ETL. Strong knowledge of SQL is a must. Data Warehouse experience (particularly Azure/Azure Data Factory). Salesforce Administration and Configuration experience. PHYSICAL REQUIREMENTS: Ability to sit at a desk for extended amounts of time Ability to stand for extended amounts of time Manual dexterity to use office equipment; the ability to sit and work at a desk for extended periods of time Physical agility to lift and carry materials, bend, stoop, and reach overhead BACKGROUND CHECK All offers of employment are contingent upon successfully completing this process. COVID Policies All staff are required to be fully vaccinated against COVID-19 (barring application for medical or religious exemptions). Wearing masks in the office is optional for our staff. Benefits, and Employee Perks We offer a family-friendly workplace, plus competitive pay, and industry leading benefits package that includes: Generous Medical coverage for staff, including paid medical plan deductibles, copays and out-of-pocket maximums. Dental, Vision, Chiropractic & Acupuncture, Life, LTD and AD&D coverage. Voluntary benefits that include Supplement Life, Accident, Critical Illness, and Pet Insurance. 401(k) retirement plan with a generous employer match. Pre-tax Flexible Spending Accounts, Health Savings Account and Commuter Benefit programs. Generous paid time off package, including 14 paid holidays + a floating holiday for your Birthday. Ongoing training and professional development for all staff. Tuition Reimbursement. Equal Opportunity & Equity Statement Children’s Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices are in alignment with our commitment to workplace equity, diversity, and inclusion. We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability or sexual orientation.

Provide superior customer service by managing multi-line phone systems, greeting clients, routing communications, maintaining confidentiality, and supporting agency operations. | High school diploma, minimum 2 years administrative experience, bilingual English/Spanish, proficiency with multi-line phones and MS Office, ability to work in a fast-paced environment, and in-office presence required. | Job Title: Client Relations Representative (Bilingual English/Spanish) Department/Unit: Child Care Family Services Reports To: Client Relations Supervisor FLSA Status: Non-Exempt / Union Level/Step: Level 3 Hours: 37.5/weekly Salary: $45,070.54-$50,070.54 ABOUT CHILDREN’S COUNCIL For 50 years, Children's Council has been the heart of child care and early education in San Francisco, advancing the belief that high-quality child care can transform lives and communities. Our more than 140 team members help families navigate their child care and preschool options and secure financial assistance to pay for it. We provide home-based child care businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city’s second-largest nonprofit contractor, with an annual budget of over $240 million, we are a major stakeholder in the child care system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a child care champion, we want you on our team. POSITION SUMMARY The Client Relations Representative provides superior customer service to all Children’s Council of San Francisco customers and agency staff. S/he/they represents the agency to the community, both on the phone and in person and will utilize strong customer service and communication skills, multitasking abilities, good judgment, and patience to assess and meet customer needs. S/he/they will operate a multi-line telephone system in a fast paced, client-based office environment. This role is aligned with the Family Services Department but provides general office and staff support to departments within the agency, as needed. Reports to the Program Manager. KEY QUALITIES • You go the extra mile, helping our clients and your colleagues achieve successful outcomes. • You are welcoming and optimistic, maintaining poise, even under difficult circumstances. • You are a dependable colleague, and someone that your team can rely on. PRIMARY RESPONSIBILITIES • Engage courteously and professionally with all visitors and callers. • Answers agency multi-phone lines and operates voicemail system. • Screens calls, forwards calls and /or records and forwards messages accurately. • Receives electronic or hard copy communication from clients or partner agencies and routes to appropriate staff/department. • Maintains confidentiality of staff and clients. • Receives all walk-in clients in the reception area, directing guests to appropriate areas or staff, as necessary. • Introduces clients to online resources such as our Child Care Finder and www.earlylearningSF.org. • Understands Agency’s programs/services and answers questions and will direct inquiries to the appropriate person, as needed. • Monitors and maintains a clean, safe, and orderly environment in the lobby area including children’s play area and desk areas. • Monitors public areas for safety. • Monitors visitor traffic and issues guest passes, as needed. • Announces and participates in evacuation procedures. • Maintains and updates list to monitor daily availability of agency staff. • Attends Subsidy Department meetings and other subsidy meetings as needed. • Reports any phone-related or office machines problems to the Operations Manager and/or IT Manager. • Conducts data entry in BrightPearl database and distributes diapers to eligible clients. • Will occasionally navigate multiple software programs or databases (such as CalWIN, Launchpad, ELSF and others). • Performs other relevant duties, as assigned. Required Qualifications: • High school diploma required. • Minimum 2 years Administrative Assistant experience. • Demonstrates good judgment, excellent attendance, and punctuality. • Exhibits a positive attitude, professional manner, and a high energy level. • Works well in a high stress, fast paced environment. • Ability to communicate and handle a wide variety of situations dealing with a diverse population. • Ability to deal effectively with heavy multi-line phones, voice mail, mail machines and fax machines. • Knowledge of PC Windows, Outlook E-mail, and MS Office. • A background clearance is required. • This role requires you to be in office 5 days a week (Monday - Friday) • Bilingual English/Spanish Required. Physical Requirements: • Ability to sit at a desk for extended amounts of time. • Ability to stand for extended amounts of time. • Manual dexterity to use a telephone and computer. • Ability to speak, hear and understand speech at normal room levels, whether in person or on the telephone. • Physical agility to lift and carry up to 10 pounds and to bend, stoop, walk and reach overhead. • Mental acuity to perform the essential functions of this position in an accurate and timely fashion; to evaluate and make good judgments and decisions. COVID Policies: All staff are required to be fully vaccinated (barring application for medical or religious exemptions). Wearing masks in the office is optional for our staff. Benefits, and Employee Perks We offer a family-friendly workplace, plus competitive pay, and industry leading benefits package that includes: • Employers paid Medical, Dental, Vision, Life, LTD and AD&D coverage. • Voluntary benefits that include Supplement Life, Accident, Critical Illness, and Pet Insurance. • 401(k) retirement plan with generous 10% match. • Pre-tax Flexible Spending Accounts, Health Savings Account and Commuter Benefit programs. • Generous paid time off (5 weeks of PTO), 14 paid holidays + a floating holiday for your Birthday. • Ongoing training and professional development for all staff. • Tuition Reimbursement Equal Opportunity & Equity Statement: Children’s Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices are in alignment with our commitment to workplace equity, diversity, and inclusion. We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability, or sexual orientation.