CHEP USA

Lead product strategy and execution for Americas Region IT products and business solutions, collaborating with stakeholders and managing product lifecycle. | 7-10 years product management experience with 3-5 years leading teams, supply chain knowledge, strategic planning, and cross-functional collaboration skills. | CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model. Job Description You'll be responsible for defining, developing, and executing the product strategy for region-specific IT products and business solutions. This role requires a strong understanding of the Americas Region processes and the ability to collaborate with cross-functional teams to deliver products and business solutions that align with the Regional goals. The role acts as a strategic leader, bridging the gap between the business requirements and the technical solutions. You'll work closely with stakeholders across business and technology functions to ensure that the product and systems aligns with both customer and internal strategic needs, and industry standards. You'll also act as a mentor, role model and ambassador of product management, overseeing the impact of Americas Region products and business systems across the organization. . Key Responsibilities May Include: Define product vision and roadmap by aligning with business goals and market needs. Collaborate with engineering, design, and marketing teams to drive product development, ensuring alignment on features, timelines, and quality standards while facilitating effective communication between stakeholders. Gather requirements from stakeholders, prioritize features, and communicate progress and updates effectively. Understand technical architecture and requirements; ensure feasibility and deliverability of product features. Conduct market and competitive analysis to inform product decisions and identify opportunities for innovation. Advocate for the end-user by conducting user research and usability testing to inform design and functionality. Develop and monitor key performance indicators (KPIs) to assess product performance and success. Lead and facilitate agile development processes, including sprint planning, backlog management, and retrospectives. Identify potential risks and develop mitigation strategies to ensure product success and alignment with business objectives. Gather feedback post-launch to iterate and enhance product features and performance based on user needs and market trends. Major Accountabilities Product/Portfolio Strategy and Roadmap: Develop and execute a clear product vision, strategy and roadmap for Americas Region products and business systems ensuring alignment with organizational goals and objectives. Identify new opportunities within the Americas Region domain that can improve operational performance and address customer pain points Cross-Functional Collaboration: Work closely with business stakeholders to gather requirements, prioritize features, and ensure effective communication and collaboration throughout the product lifecycle. Understand technical architecture and requirements; ensure feasibility and deliverability of products and business systems features and facilitate discussions between technical and non-technical teams. Product Lifecycle Management/Development: Oversee the entire product lifecycle from ideation, development, and launch to optimization, post-launch analysis and eventual retirement. Continuously assess product performance and user feedback, driving improvements and iteration based on data-driven insights. Help with the technological demand management and prioritization activities for the Functional Area. Stakeholder Engagement & Leadership: Act as the primary point of contact for senior leadership regarding product and solutions development and performance in the Americas Region domain. Act as a key decision-maker in the selection, implementation and optimization of the technological tools and systems Team Leadership: Lead, train and mentor the Americas product management team (specialists, BAs, technical subject matter experts, business product owners and product managers, etc) fostering a culture of continuous improvement, collaboration and high performance. Market Analysis & Competitive Intelligence: Conduct market research and competitive analysis to identify emerging trends, customer pain points, and new opportunities to enhance the Americas Region portfolio. Incorporate market insights into product development strategies to ensure competitive advantage. Performance Metrics: Define and analyze metrics that inform the success of Americas Region products, systems and processes including Key Risk Indicators (KRIs agreed with the Global ARC team). Regularly update key stakeholders on progress and performance. Process Optimization: Analyze and document business processes, identify areas for improvement, and implement solutions to enhance efficiency and effectiveness. Ensure compliance with best practices, standards and policies in the development and implementation of the business systems and tools. Qualifications Bachelor’s degree in Business, Information Technology Management, Software Engineering, or a related field. MBA or advanced degree preferred. Certifications: Relevant certifications such as Certified Scrum Product Owner (CSPO), PMP, Agile Certification, Six Sigma Greenbelt or Certification of Business Analysis (CBAP) would be a plus. Experience At least 7-10 years of experience in product management, with a minimum of 3-5 years leading product management teams, preferably in supply chain, logistics, or operations. Extensive knowledge in supply chain (3+ years) Proven track record of working with cross-functional teams, including engineering, supply chain operations, and business leadership, to deliver successful products. Demonstrated experience in strategic planning, product development, and process optimization. Skills and Knowledge Strong strategic thinking and planning skills, with the ability to align product initiatives with business goals. Strong understanding of product development lifecycle, from ideation through to launch, iteration and retirement. Deep understanding of supply chain management principles, technologies, and optimization techniques. Experience managing and mentoring teams, providing guidance, setting goals, and fostering a collaborative work environment. Ability to analyze complex supply chain issues and develop data-driven solutions. Excellent written and verbal communication skills, with the ability to influence and engage stakeholders at all levels of the organization. Familiarity with supply chain software and tools (e.g. ERP, WMS, TMS) and emerging technologies like AI, IoT, and blockchain in supply chain management. Experience with Agile product management and project management techniques, including working with engineering teams. Remote Type Hybrid Remote Skills to succeed in the role Adaptability, Agile Methodology, Backlog Management, Empathy, Experimentation, Market Analysis, Market Opportunity Identification, Software Development Life Cycle (SDLC), Storytelling, Taking Ownership, Teamwork, Understand Customers, Unit Testing, Value Driven Product Design We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com. CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model, for available positions.

Manage and grow a portfolio of high-potential accounts by developing strategic relationships, executing growth strategies, and collaborating cross-functionally to deliver tailored solutions. | Bachelor’s degree with 5-7 years sales/account management experience, preferably in shelf stable goods or FMCG, managing large accounts and driving revenue growth. | CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model. Job Description 🌟 Senior Account Manager – Drive Growth, Build Loyalty Are you passionate about building strong customer relationships and unlocking growth potential? Join our team as an Account Development Manager supporting our Shelf Stable category, where you'll take ownership of a portfolio of 18 to 40 high-growth potential accounts within a specific product category. In this role, you’ll: Lead strategic account development, nurturing and expanding existing customer relationships. Collaborate cross-functionally to deliver tailored solutions that drive satisfaction, loyalty, and long-term value. Execute targeted growth strategies, identifying opportunities and turning insights into action. Be the voice of the customer, ensuring their needs are met and exceeded through proactive engagement and innovation. If you're a relationship builder with a growth mindset and a knack for strategic execution, we want to hear from you. Let’s grow together. Key Responsibilities May Include: Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets. Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability. Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations. Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio. Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records. Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement. Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies. Lead cross-functional teams to deliver innovative, value-added services and solutions that meet customer needs and promote mutual growth. Category: Shelf Stable Foods/Canned Goods Location: Field based US - Must be located near a major airport Travel: 30-50% Major/Key Accountabilities: For designated portfolio, develop account strategies, including identifying value streams, in collaboration with key customer stakeholders. Identify, build and manage relationships with key customer decision makers and influencers (including creating a relationship management plan), using NPS to identify measures required to improve customer experience, develop and deliver plan of actions and deliver on the account growth strategy and to steer the CHEP team. Drive cross-functional alignment with internal experts to configure solutions and negotiate contractual terms that meet customer’s strategic goals (i.e., relentless customer focus). Develop and execute tailored strategies for customers that ensure their ongoing satisfaction and loyalty leading to growth and profitability of the account. Shape and manage ongoing sales opportunities to grow account, manage cross-functional teams to deliver proactive proposals, RFP responses, contract renewals, and continuous improvement plans. Monitor impact delivered to customer on an annual basis, align on the results with key stakeholders, and delivering on growth objectives. Collaborate with integrated marketing team and leverage sales enablement platform to share relevant brand materials and collateral to build strong customer relationships, support customer success story creation. Collaborate with Logistics and Customer Experience teams to deliver high customer service and day to day operations. Own strategic, financial and operational performance of the account: Track and report out on key metrics measuring impact delivered to customer; lead cross-functional team to deliver annual account objectives; lead regular customer business reviews, oversee performance vs agreed KPIs, proactively and timely resolution of any performance issues. Act as a subject matter expert and develop own capability to leverage best in class account management methodology, technology and cross-functional collaboration. Qualifications: Bachelor’s Degree minimum or related experience 5-7 Years Sales and Account Management Experience Preferred experience in Shelf Stable Goods/Canned Foods Experience: Proven success in developing & managing strategic relationships with key contacts Experience managing a book of business greater than $10M in sales (10-20 accounts) Account Management experience within FMCG, Supply Chain, or Transportation/Logistics; Shelf Stable/Canned Good Preferred Proven record of selling / negotiating in highly complex strategic environments Proven success driving significant volume growth with existing customers through relationship development Extended work in cross functional matrix oriented internal structures Experience identifying joint business initiatives (farming within customer accounts) and implementing / delivering against those opportunities Ability to manage multiple accounts efficiently while overseeing projects and deadlines Remote Type Fully Remote Skills to succeed in the role Account Management, Active Learning, Adaptability, Asset Management, Business Strategies, Communication, Cross-Functional Work, Curiosity, Customer Retentions, Customer Satisfaction, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Negotiation, Partnership Development, Problem Solving, Relationship Management, Revenue Growth, Solutions Development, Stakeholder Engagement, Strategic Planning, Value Propositions We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com. CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model, for available positions.