Checkr

Develop and maintain data platform for AI verification with innovative solutions for complex problems. | Senior-level software engineer proficient in Python able to work onsite at least three days a week. | About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic. We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company. Use the template What We Offer A fast-paced and collaborative environment Learning and development allowance Competitive cash and equity compensation, and opportunity for advancement 100% medical, dental, and vision coverage Up to $25K reimbursement for fertility, adoption, and parental planning services Flexible PTO policy Monthly wellness stipend At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location. Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Applicant Privacy Policy If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process. *Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).

Design and build scalable data pipelines and core services for a centralized data platform, collaborating cross-functionally and providing on-call support and mentoring. | Requires 5+ years software engineering experience with proficiency in Python, PySpark, SQL, big data technologies, AWS, data modeling, and system architecture. | About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic. We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company. As a technical contributor on the People Data team, you'll help build and scale Checkr's centralized people data platform, the system that stores and serves the identity and people records powering every Checkr product. As a Senior Data Engineer, you'll lead the execution of core services and data pipelines, delivering reliable, high-quality solutions that keep the platform fast and accurate as our product surface grows. You'll partner closely with engineering, product, and data teams across Workforce, Tenant, Trust, and Personal, directly enabling the fair and safe hiring decisions at the heart of Checkr's growth. What you'll do Design, build, and ship new capabilities and data pipelines for the People Data platform, from design through release Lead the execution of core services with strong ownership, balancing speed to market with long-term scalability and reliability Build and maintain large-scale data processing pipelines (batch and streaming) that serve identity and people records across Checkr's products Partner with Product and cross-functional teams to scope appropriately sized initiatives and shape a roadmap that meets business needs quarter over quarter Ensure platform availability and data accuracy by participating in on-call rotation, resolving production issues, and driving preventative improvements Mentor engineers on the team and contribute to the broader engineering organization through technical reviews, showcases, and proposals What you bring 5+ years of software engineering experience building scalable, performant data platforms or backend services Strong proficiency in Python, PySpark, and SQL, with solid Computer Science fundamentals across data structures, algorithms, and relational/NoSQL databases (e.g., MongoDB) Experience building large-scale data processing pipelines using ETL/ELT, batch, and stream processing Familiarity with big data technologies such as Kafka, Spark, Iceberg, and data lakes, and the AWS stack (EKS, EMR, Glue, Athena, S3) Experience with data modeling, domain modeling, and system architecture, with a proven track record of writing clear, tested code Knowledge of security best practices and data privacy concerns, and a strong sense of ownership across the full development lifecycle Nice to have: experience with data processing platforms such as Databricks or Snowflake #LI-TD1 Pay Transparency Disclosure We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website. On-target Earnings OR Base Salary range (San Francisco, CA) $185,000—$218,000 USD On-target Earnings OR Base Salary range (Denver, CO) $157,000—$185,000 USD What We Offer A fast-paced and collaborative environment Learning and development allowance Competitive cash and equity compensation, and opportunity for advancement 100% medical, dental, and vision coverage Up to $25K reimbursement for fertility, adoption, and parental planning services Flexible PTO policy Monthly wellness stipend At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location. Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Applicant Privacy Policy If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process. *Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).

Lead technical architecture and development of integrations, mentor engineers, and collaborate cross-functionally to deliver scalable products. | 10+ years development experience, 3+ years leadership, backend expertise (Ruby, Node.js), frontend proficiency, strong ownership and communication skills. | About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic. We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company. About the team/role The Integrations team at Checkr builds and maintains the pre-built integrations that plug Checkr's background check platform directly into the HR tech stacks of our customers. With 200+ integrations across the industry's top ATS, HRIS, and payroll platforms, including Workday, iCIMS, SAP SuccessFactors, and many others, the team eliminates redundancies across platforms and enables a seamless screening workflow for recruiters and candidates alike. As a Staff Engineer on the Integrations team, you'll drive the technical architecture of complex, multi-system workflows, spanning OAuth flows, webhook event processing, data mapping, and partner-facing APIs. You'll set the technical bar for how Checkr's platform connects to the broader HR landscape, enabling faster hiring and a better experience for both employers and candidates. What you’ll do Own development of the product from ideation, design, implementation, to release Bring a customer-centric, product-first mindset to the table - collaborate with Design, Product, Data, and others to instrument and deploy new product experiments and ship impactful features Define and lead technical initiatives to enable growth at scale and address technical debt, both within the team and across the organization Provide mentorship to engineers on the team and across the organization Spread development best practices through knowledge sharing and documentation Partner with product and engineering management in quarterly and annual planning activities Ensure the quality, reliability, and scalability of our services What you bring Bachelor’s degree in Computer Science or related field, or equivalent practical experience 10+ years of software development experience and 3+ years experience in a project leadership role Deep expertise in backend development (e.g., Ruby, Node.js, or similar), with working proficiency in frontend technologies such as JavaScript and React to support API development and integrations Experience building scalable systems with automated testing, observability, and high performance (A/B testing a plus) A strong sense of ownership from feature design through production release A proven ability to collaborate effectively with technical and non-technical stakeholders Strong communication, project management, and a commitment to mentoring engineers An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes Pay Transparency Disclosure We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, seeour website. On-target Earnings OR Base Salary range (San Francisco, CA) $224,000—$264,000 USD On-target Earnings OR Base Salary range (Denver, CO) $190,000—$223,000 USD What We Offer A fast-paced and collaborative environment Learning and development allowance Competitive cash and equity compensation, and opportunity for advancement 100% medical, dental, and vision coverage Up to $25K reimbursement for fertility, adoption, and parental planning services Flexible PTO policy Monthly wellness stipend At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location. Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Applicant Privacy Policy If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process. *Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., [[email removed]](mailto:[email removed]) or [[email removed]](mailto:[email removed])).

Lead technical architecture and development of screening products, mentor engineers, and collaborate across teams to deliver scalable, reliable software. | 10+ years software development with 3+ years project leadership, backend expertise (Ruby, Node.js, etc.), frontend proficiency, strong ownership and communication skills. | About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic. We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company. About the team/role The Screenings & Verifications organization at Checkr develops and delivers the screening and verification products that power informed risk assessments for our customers. Our screening products span criminal history checks, driving records, employment verifications, and more, helping customers place candidates into jobs across a diverse range of industries and markets. Our mandate is to build high-quality products that drive revenue growth and customer satisfaction, across a complex, regulated domain. As a Staff Engineer in this organization, you'll operate across several product engineering teams, driving the technical architecture of complex, multi-system workflows. You'll define how screening products are structured, how they interact with our candidate-facing systems, how they integrate with vendor data pipelines, and how we build repeatable patterns that accelerate the whole org. You'll set the technical bar and raise it through hands-on work, architecture leadership, and cross-team influence. What you’ll do Own development of the product from ideation, design, implementation, to release Bring a customer-centric, product-first mindset to the table - collaborate with Design, Product, Data, and others to instrument and deploy new product experiments and ship impactful features Define and lead technical initiatives to enable growth at scale and address technical debt, both within the team and across the organization Provide mentorship to engineers on the team and across the organization Spread development best practices through knowledge sharing and documentation Partner with product and engineering management in quarterly and annual planning activities Ensure the quality, reliability, and scalability of our services What you bring Bachelor’s degree in Computer Science or related field, or equivalent practical experience 10+ years of software development experience and 3+ years experience in a project leadership role Deep expertise in backend development (e.g., Ruby, Node.js, or similar), with working proficiency in frontend technologies such as JavaScript and React to support API development and integrations Experience building scalable systems with automated testing, observability, and high performance (A/B testing a plus) A strong sense of ownership from feature design through production release A proven ability to collaborate effectively with technical and non-technical stakeholders Strong communication, project management, and a commitment to mentoring engineers An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes Pay Transparency Disclosure We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, seeour website. On-target Earnings OR Base Salary range (San Francisco, CA) $224,000—$264,000 USD On-target Earnings OR Base Salary range (Denver, CO) $190,000—$223,000 USD What We Offer A fast-paced and collaborative environment Learning and development allowance Competitive cash and equity compensation, and opportunity for advancement 100% medical, dental, and vision coverage Up to $25K reimbursement for fertility, adoption, and parental planning services Flexible PTO policy Monthly wellness stipend At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location. Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Applicant Privacy Policy If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process. *Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., [[email removed]](mailto:[email removed]) or [[email removed]](mailto:[email removed])).

Lead high-priority strategic initiatives and drive operational excellence as a strategic extension of the CEO. | 10+ years executive experience leading cross-functional teams and executing strategic initiatives with strong data analysis skills. | About Checkr Checkr is building the data platform to power safe and fair decisions. Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including Amazon, DoorDash, Netflix, Kimpton, and Anthropic. We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company. Reporting to and as a strategic extension of the CEO, the Chief of Staff will be a force multiplier for Checkr’s leadership team. You will lead a range of initiatives, from accelerating company-level AI transformations, to shaping new product lines, and supporting M&A. As the right hand to the CEO, you will collaborate with Checkr’s executive team to drive strategic alignment, set priorities, and boost productivity across the business. What you bring Strategic thinking Strategic pattern-matching across ambiguous, evolving problems, often in low-information environments. Zooms out to see the system at the meta level, zooms in as needed to execute Strong data analysis and problem-solving skills Exceptional written communication. Can turn ambiguity into a clear one-pager Leadership and execution Proven experience leading cross-functional teams and bootstrapping initiatives from zero to one Track record of planning and executing strategic initiatives with operational excellence Track record of using AI to deliver impact Earns trust quickly with executives, board members, and external stakeholders 10+ years of experience working at an executive level or equivalent track record Bonus Entrepreneurial and product leadership background Consulting experience Responsibilities Lead strategic initiatives Lead the CEO's highest-priority initiatives, end to end, from planning through execution Stand up new functions, products, or business lines from zero to one Pressure-test strategy with customer, competitive, and market research Extend the CEO Serve as a proxy for the CEO in internal and external meetings Collaborate tightly with other executive direct reports with a one team mentality Lead functions or initiatives during transitions or while key roles are being hired Take the pulse of the company and surface what the CEO needs to hear Collaborate with and coach other Checkr leaders Drive operational excellence Optimize current processes and drive efficiency Improve communication and coordination across strategic initiatives Effectively communicate complex topics to junior and executive audiences alike Build presentations and financial models that frame critical decisions, including investor pitch decks and company narratives for external communications. What you’ll get A fast-paced and collaborative environment Learning and development allowance Competitive cash and equity compensation, and opportunity for advancement 100% medical, dental, and vision coverage Up to $25K reimbursement for fertility, adoption, and parental planning services Flexible PTO policy Monthly wellness stipend Pay Transparency Disclosure One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website. On-target Earnings OR Base Salary range (San Francisco, CA) $238,000—$280,000 USD At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location. Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Applicant Privacy Policy If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process. *Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).

Lead and refine AI-powered content strategy and editorial workflows, create diverse digital content assets, manage content operations systems, and collaborate cross-functionally to support marketing and growth initiatives. | Expertise in generative AI and prompt engineering, strong editorial and brand sensibility, operational skills to build scalable content systems, and ability to collaborate with marketing, legal, and web operations teams. | About Checkr Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable. We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company. About the team/role Checkr is seeking a dynamic Content Operations Manager to lead the evolution of our digital content engine. In this pivotal role, you’ll drive the growth marketing content strategy by harnessing AI and agentic workflows to generate a variety of content assets—articles, videos, scripts, emails, landing pages, and more—designed to elevate both B2B and B2C business growth. You will architect and refine AI-powered editorial workflows, ensuring that each output aligns with Checkr’s brand voice, quality standards, and compliance requirements. You’ll partner with Marketing, Web Operations, Growth, and Legal teams to build efficient content systems—ticketing platforms, production roadmaps, publishing pipelines—and drive impactful assets that support SEO, digital PR, brand presence, and broader growth initiatives. Your success will stem from a unique blend of creativity, operational rigor, and AI fluency. You’ll bring deep expertise in generative AI tools and prompt engineering, alongside editorial acumen to fine-tune content assets with clarity, consistency, and brand integrity. Skilled in building scalable systems, you’ll implement workflows and tools that enhance visibility, efficiency, and accountability across the content lifecycle. You are a proactive learner—constantly staying ahead of evolving AI and content trends—and a collaborator at heart, adept at working cross-functionally to align content strategy with business objectives and drive measurable outcomes. What you’ll do • Define and lead the content strategy for growth marketing: Orchestrate content initiatives across teams and channels, ensuring every asset advances business outcomes, reinforces brand voice, and creates a cohesive customer journey. • Create digital content assets: Generate new digital content assets for Checkr products; articles, videos, scripts, posts, emails, and landing page copy—through AI and agentic workflows. • Build editorial workflows: Refine editorial processes using AI tools and systems; ensure consistent quality, brand voice, and compliance best-practices. • Align content with business objectives: Curate content to contribute to business growth across B2B and B2C products; content assets to support SEO, web, brand, and marketing initiatives. Manage and build content operations systems: Create efficient, transparent ticketing systems and roadmaps; collaborate with cross-functional stakeholders to prioritize asset production for various use cases. • Support asset publishing and implementation: Oversee asset publication processes; collaborate with web operations teams and self-serve asset publishing across Checkr website properties. • Run third-party digital PR campaigns: Contribute to growing Checkr’s online presence; collaborate with internal and external stakeholders to build digital PR campaigns, optimized referral profiles, and online communities. What you bring • AI fluency & prompt engineering: Deep understanding of how to leverage generative AI tools; skilled at structuring prompts to drive specific outcomes. • Operational & system builder: Demonstrated ability to build scalable content operations systems; workflow orchestration and ticketing systems that streamline content asset production. • Strong editorial & brand sensibility: Exceptional attention to detail and brand voice; experienced in refining AI-generated content to maintain clarity, compliance, style consistency, and brand integrity. • Cross‑functional collaboration: Proven track record of working effectively with Marketing, Legal, Web Ops, and Growth teams to align content asset production with broader business goals. • Adaptive & continuous learner: Strong growth mindset and curiosity; actively stays ahead of AI and content trends, experiments with emerging tools and workflows, and iterates processes to drive quality and efficiency. What you’ll get • Opportunity to work with the latest AI and machine learning technologies in a dynamic and innovative environment. • A fast-paced and collaborative environment • Learning and development allowance • Competitive cash and equity compensation and opportunity for advancement • 100% medical, dental, and vision coverage • Up to $25K reimbursement for fertility, adoption, and parental planning services • Flexible PTO policy • Monthly wellness stipend, home office stipend At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website. The base salary range for this role is $118,000 to $139,000 in San Francisco, CA. The base salary range for this role is $100,000 to $118,000 in Denver, CO. Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

Handle high volumes of customer inquiries, resolve complex issues, serve as subject matter expert, contribute to process improvements, and collaborate with cross-functional teams. | 3+ years customer-facing experience, strong communication and analytical skills, proficiency with CRM and support tools, familiarity or willingness to learn FCRA compliance, and ability to work in a fast-paced environment. | About CheckrCheckr is building the data platform to power safe and fair decisions. Established in 2014, Checkr's innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable. We're a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company. The Senior Enterprise and Strategic Support Specialist at Checkr is a pivotal role that combines advanced problem-solving skills with a customer-centric approach. This position requires handling sensitive information with care, swiftly resolving complex issues, and maintaining high-quality support standards. As a subject matter expert, you'll guide team members, contribute to process improvements, and drive innovation in our support services. Your empathy, adaptability, and excellent communication skills will be crucial in delivering exceptional customer experiences that align with Checkr's mission of building a fairer future in the hiring industry. This role offers the opportunity to make a significant impact on our operations while fostering a culture of excellence in customer support. What you'll do: • Handle high volumes of customer inquiries via various channels with professionalism • Deliver exceptional, personalized customer service • Swiftly resolve complex issues while maintaining quality and meeting deadlines • Serve as a Subject Matter Expert on products, features, and common issues for your customer portfolio • Proactively identify and implement operational gaps that impact customer experience • Contribute to team knowledge base and training materials for a specialized group of accounts • Collaborate with cross-functional teams to resolve complex issues • Maintain strong relationships with key stakeholders, including our Sales, Customer Success, Implementations, Shared Services, and Escalations groups to proactively identify unique customer requirements for our Enterprise and Strategic accounts • Stay up-to-date with product knowledge and industry trends • Meet or exceed performance metrics and quality standards • Support new business initiatives to improve customer and agent experiences • Handle sensitive information with utmost care and confidentiality • Generate regular reports on customer issues, trends, candidate outreach, and general support performance • Conduct in-depth research to resolve complex customer inquiries • Analyze data to identify patterns and suggest improvements in support processes What you bring: • 3+ years of experience in a customer-facing role • Strong written and verbal communication skills • Advanced problem-solving and critical thinking abilities • Excellent analytical skills to identify root causes and deliver effective solutions • Proven track record of handling complex customer inquiries efficiently • Ability to navigate ambiguous scenarios and think creatively • Customer-centric mindset with high empathy and adaptability • Proficiency in CRM systems, support tools, and chat systems • Experience in maintaining and improving knowledge bases • Familiarity with FCRA standards and compliance (or willingness to learn) • Ability to thrive in a fast-paced, ever-changing environment • Strong multitasking skills and effective time management • Passion for continuous learning and process improvement • Comfortable with technology and able to adapt to new tools quickly • Strong research skills and attention to detail • Ability to synthesize complex information and present findings clearly • Team player with a positive attitude and willingness to learn • Experience mentoring or guiding team members (preferred) • Proficiency in data analysis and reporting tools (preferred) • High school diploma or equivalent; Associate's degree preferred What you get: • A fast-paced and collaborative environment • Learning and development allowance • Competitive compensation and opportunity for advancement • 100% medical, dental, and vision coverage • Up to 25K reimbursement for fertility, adoption, and parental planning services • Flexible PTO policy • Monthly wellness stipend, home office stipend One of Checkr's core values is Transparency. To live by that value, we've made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website. At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. Starting January 2026, hub-based employees will be expected to work from the office 3 days per week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. The hourly pay range for this role is $22.60 - $28.37 in Denver, CO. Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco's Fair Chance Ordinance.