Charlie Health

Support patient and referral source experience by managing data, ensuring accuracy, and collaborating across teams to optimize workflows. | Requires 1-2 years in operations or administrative roles, proficiency with CRM platforms, excellent organizational skills, and a passion for mental health access. | Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role The Partnerships Account Manager supports Charlie Health’s Partnerships team by ensuring top notch patient experience and referral source experience for our go-to-market channels. You’ll play a critical role in supporting patients’ journey into care with Charlie Health, while maintaining the accuracy and efficiency of our internal systems — helping ensure that every client seeking care can be connected to the right treatment pathway without delay. You will be responsible for educating key stakeholders about our offerings, addressing access barriers, and designing programs tailored to the unique mental health needs of employee populations. You will be both internal- and patient-facing in your day to day, driving significant access for patients and referral sources alike. This position requires purpose-driven individuals who can effectively communicate the value of our services within the corporate ecosystem. While this work can be complex, every interaction you have will contribute to the well-being of employees and their families nationwide. This role is ideal for someone who is highly organized, detail-oriented, and motivated by operational excellence. You’ll work closely with internal stakeholders to support complex admissions and discharge workflows, maintain data quality, top-tier patient and referral source customer service, and support the broader goal of expanding access to life-saving mental health care.This role will play a critical role in designing, operationalizing, and executing cross-functional workflows that ensure an optimal referral experience, including accurate patient data capture, authorization, timely admission, compliance, and patient and referral source support throughout the Charlie Health experience. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities SLA and KPI Development Work cross-functionally to design performance standards and metrics to ensure scalable and consistent performance; manage team to performance and quality standards Process Design and Improvement Continuously evaluate and optimize pre-admission, in-care, and post-care operational processes to enhance efficiency, accuracy, and scalability. Identify automation opportunities and implement solutions to streamline workflows and reduce manual effort Manual Data Entry: Execute data entry tasks, ensuring data is entered accurately and efficiently into relevant systems or databases. Establish quality control measures to minimize errors and maintain data integrity Review and process referral information daily to ensure accuracy and completeness Maintain up-to-date and organized referral and provider data in internal systems Create and update account and contact records to reflect new or changing provider relationships Quality Assurance: Support development and scalability of quality assurance measures and perform regular audits to validate the accuracy and completeness of data. Develop and maintain documentation of data processes, standards, and best practices Cross-Functional Collaboration: Collaborate with stakeholders from various departments including admissions, clinical, growth strategy, partnerships, care experience, and compliance to understand patient, referral source, and data requirements and priorities. Communicate effectively with internal teams to address data-related issues and support business objectives Requirements Bachelor's degree in Business, Operations, Healthcare 1–2 years of experience in an operations, administrative, or data-entry-focused role (healthcare experience a plus) Exceptional attention to detail and accuracy in managing data Excellent organizational and time-management skills, with the ability to manage high-volume workflows Proficiency with CRM platforms (Salesforce experience preferred) and comfort working with digital tools and databases Strong written and verbal communication skills and a collaborative working style Ability to work independently, prioritize multiple tasks, and meet deadlines Passion for Charlie Health’s mission to expand access to high-quality mental health care Exceptional communication and deescalation skills, you are motivated by solving difficult problems for clients and providing exceptional service Exceptional interpersonal, listening, and relationship-building skills Resourceful with a natural ability to structure and solve ambiguous business problems Proactive self-starter and natural multitasker with a willingness to “be scrappy” driving continuous improvement Ability to work flexible hours to meet the needs of the team and patients Work authorized in the United States and native or bilingual English proficiency Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. The total target base compensation for this role will be between $60,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $69,000 and $91,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-REMOTE Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don’t give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Manage personnel files and ensure regulatory compliance for clinical staff, including onboarding, credential verification, and audits. | Requires at least 1 year of HR experience, detail-oriented, strong communication skills, and ability to handle sensitive information. | Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role Our Specialist, Onboarding Compliance will be directly responsible for HR compliance work related to our clinical staff. Our clinical workforce is expanding quickly, and each new clinical hire requires a myriad of operational and compliance tasks to be completed prior to their first day of care. The Specialist, Onboarding Compliance will shepherd new hires through these tasks, ensuring that they’re in-compliance prior to their first day of care. Clinical hires also have complex personnel files, given that they deliver care in multiple states and are reviewed regularly by state agencies. The Specialist, Onboarding Compliance will build the initial personnel file and work collaboratively with multiple departments to assure that files are complete and ready for inspection at any time. Ultimately, if you are excited about navigating and influencing complicated, operational processes related to onboarding compliance, this role may be for you. We’re excited to bring on an execution-oriented, highly motivated individual that wants to apply their HR and compliance skills to complex problems and on a high-impact team. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Manages personnel file activity from “cradle to grave” including assembling, maintaining, and deactivating files as required. • Assure that all regulatory requirements are met including: • Complete background checks at hire and as required, including fingerprinting and state registry checks. • Job descriptions are accurate and present in each file, with all required signatures completed. • Assures all required new employee orientation is complete and documented • Complete health screening/testing/immunizations are completed for employees per state and Joint Commission requirements • Verification of required credentials, education, and experience for all new employees • Documentation of all trainings required by external agencies, both at hire and ongoing • Completion of initial and periodic competency assessments for all client facing staff • Completion of periodic performance reviews for all staff • Works seamlessly with recruiting, onboarding, leadership, regulatory and HR operations departments. • Conducts periodic audits of employee file data for timeliness and completeness. • Maintains strict confidentiality when managing sensitive employee and contractor information. • Escalates issues promptly and with diplomacy and discretion. • Cultivates positive interpersonal relationships with clinical and administrative leadership as well as external partners. Requirements • Ability to come onsite 4 days/week to the NYC-Office (Union Square). • Bachelor’s Degree required or equivalent in experience. • 1 year HR experience required. • HR experience in a healthcare setting is highly desirable. • Excellent verbal and written communication skills. • Ability to maintain strict confidentiality. • Detail-oriented. • Outside the box thinker; excellent at problem solving. • Microsoft Office proficiency. • Strong interpersonal, relationship-building and listening skills, with a natural, consultative style. • Ability to energize, communicate, and build rapport at all levels within an organization. Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-Remote The total target base compensation for this role will be between $53,000 and $70,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. Our Values • Connection: Care deeply & inspire hope. • Congruence: Stay curious & heed the evidence. • Commitment: Act with urgency & don’t give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Oversee administrative functions within mental health programs, ensuring operational efficiency, compliance, and team performance. | Requires a bachelor's degree, 2+ years of experience with diverse age groups in mental health, program development, and community outreach. | Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role As the Clinical Admin Lead, you will oversee a team responsible for managing key administrative functions within the IOP groups, including scheduling, process adherence, and ensuring accurate completion of required checklists. Your role will be crucial in maintaining operational efficiency, team performance, and compliance, while supporting various departments in delivering high-quality care. Success in this role will be measured by the performance and productivity of your team, as well as your ability to prioritize and complete essential tasks to meet organizational goals. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities Team Management: Lead and oversee a team of Clinical Administrator, providing guidance, coaching, and support to ensure optimal performance and productivity. Foster a collaborative and inclusive team environment focused on achieving team goals and objectives. Track and report on KPIs such as scheduled vs. billed hours, quality audit scores, and CA to stack ratios. Process Improvement: Continuously evaluate and optimize processes to enhance efficiency, accuracy, and scalability. Quality Assurance: Implement quality assurance measures and perform regular audits to validate the accuracy and completeness of IOP standards. Cross-Functional Collaboration: Collaborate with stakeholders from various departments including admissions, care experience, and compliance to understand area of opportunity. Communicate effectively with internal teams to address client facing issues. Requirements Bachelor's degree 2+ years experience working with a wide range of ages, including children, teens, young adults, and adults clients required. Experience in the mental health field is preferred. Experience in program development and community outreach. Experience in alumni services, particularly in the mental health field, preferred. Ability to work flexible hours to meet the needs of the team and patients. Must be able to work in the evenings until 9pm MST and weekends as needed to accommodate event programming. Work authorized in the United States and native or bilingual English proficiency Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis. This position is not available for candidates with residency in CA, NY and CO at this time. Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule. Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. The total target base compensation for this role will be between $53,000 and $75,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don’t give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Leading strategic planning, capacity planning, performance management, and executing cross-functional projects to optimize admissions operations. | Over 7 years of experience in strategy, operations, or management consulting, with management experience and proficiency in data tools, ideally in a high-growth environment. | Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role The Director of Admissions Strategy & Operations will partner closely with our VP of Admissions to drive performance, efficiency, and operational excellence across the admissions funnel. In this role, you will own strategic planning (quarterly OKRs), run the operating cadence (weekly business reviews), lead capacity planning and utilization management (staffing models, hiring targets, workload balancing), and execute special projects that improve conversion and streamline processes. Success in this role requires strong analytical ability, structured problem-solving, cross-functional leadership, exceptional communication skills, a bias for action, and a willingness to dive into both the strategic and tactical work needed to elevate admissions performance. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities Planning & Operating Cadence Establish the quarterly and semi-annual planning processes for the Admissions org, including OKRs, growth targets, and initiative prioritization Build and maintain dashboards and reporting for all core admissions KPIs (conversion, staffing levels, SLAs, productivity, etc.) Run the weekly business review (WBR) to identify variances, root causes, and action plans Drive cross-functional accountability for KPIs and initiatives. Capacity Planning & Utilization Management Own the admissions staffing model, including forecasting demand, capacity and productivity assumptions Define variable headcount hiring targets for Admissions Coordinators, Ops Leads, Supervisors, and related pods; provide clear inputs to Talent Monitor and rebalance workloads to ensure optimal coverage across days, shifts, and states Performance Management Build the reporting and analytics infrastructure to support monthly and quarterly performance reviews for frontline admissions staff Partner with Ops Leads to define performance standards, expected ramp curves, and productivity targets Create and refine templates, scorecards, and documentation that support consistent, transparent performance management Identify performance trends and propose coaching or workflow interventions Special Projects & Strategic Initiatives Lead cross-functional, highly analytical initiatives to unlock improvements in conversion, speed-to-admission, and team efficiency\ Drive step-change improvements in processes that sit between multiple teams responsible for client acquisition and intake Serve as project lead for systems improvements, product changes, tooling upgrades (CRM, dashboards), and operational experiments. Own business cases, ROI modeling, and implementation plans for all strategic initiatives Requirements 7+ years of work experience, ideally: 3-4 years in management consulting, investment banking or private equity with multiple promotions 3-4 years working in Strategy & Operations, Business Operations or General Manager roles at high growth start-ups (plus if it is health tech or marketplace business) 2+ years of direct management experience Experience in strategic planning processes (OKRs) and running weekly/monthly business reviews Experience running highly cross-functional projects (operations, sales or recruiting, technology) Highly proficient in Excel/GSheets, SQL and data visualization tools (e.g., Tableau, Looker, etc.) In-person in New York City Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID The total target base compensation for this role will be between $151,000 and $215,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $182,000 and $258,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don’t give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Oversee and optimize a team of recruiters, manage ATS and job postings, source candidates, and partner with leadership to meet hiring goals. | At least 5-8+ years of recruiting experience, 2+ years of people management, experience in high-volume recruiting, and strong interpersonal and project management skills. | Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role We are seeking a Lead Talent Acquisition to join our growing team! The Lead Talent Acquisition Specialist should be comfortable using data to manage a team of recruiters, carrying a req load, and working in a fast-paced environment. The ideal candidate will have at least two years of people management experience, overseeing a team of four or more recruiters. The Lead Talent Acquisition Specialist's primary focus is on clinical recruiting. To deliver the best possible care to our clients, we need exceptional clinicians to join our team. This candidate will play an integral role in managing a team of clinical recruiters and sourcing new clinical staff. Charlie Health is growing quickly, so we are looking for a candidate who is comfortable in a high-volume, outbound-heavy recruiting environment. Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. Responsibilities • Oversee a team of 4-8 recruiters, using data to inform performance management • Operationalize improvements to our recruiting process based on insights that are gleaned from Talent team data • Coach direct reports to increase the productivity and performance of your team • Act as the directly responsible individual (DRI) for your team's performance and the affiliated upward reporting • Manage ATS and all internal job postings, implementing best practices and monitoring daily • Proactively identify, source, and recruit candidates using a variety of sources including cold calling, job boards, research, internet sourcing, social media, referrals, etc. • Conduct candidate screenings and schedule interviews as appropriate • Partner with the leadership team and hiring managers to align on hiring targets • Be creative—identify new ways to source candidates and identify key clinical networks to broaden the applicant pool Qualifications • At least 5-8+ years of recruiting experience • At least two years of people management experience, overseeing a team of four or more recruiters • Experience in a high-volume, outbound-heavy recruiting environment • Work authorized in the United States and native or bilingual English proficiency • Ability to utilize different types of social media platforms to source top talent • Strong interpersonal, relationship-building, and listening skills, with a natural, consultative style • Ability to energize, communicate, and build rapport at all levels within an organization • Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-Remote The total target base compensation for this role will be between $97,000 and $121,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $126,000 and $157,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-REMOTE Our Values • Connection: Care deeply & inspire hope. • Congruence: Stay curious & heed the evidence. • Commitment: Act with urgency & don’t give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Oversee and support a team of care coaches to ensure high-quality, client-centered behavioral health care. | Minimum 2 years of crisis supervisory experience, management skills, and experience in KPI-driven environments. | Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role As the Care Coach Lead, you will oversee a team of care coaches and be responsible for ensuring the delivery of exceptional, compassionate care to our clients. You will provide guidance and mentorship to your team, ensuring that all care coaches are supported in their professional development while maintaining a high standard of care. This role involves both direct service and leadership responsibilities, collaborating with clinical teams to help clients navigate their mental health journey. Responsibilities Lead, train, and support a team of care coaches in their daily responsibilities. Foster a positive and collaborative team culture that emphasizes open communication, respect, and mutual support. Ensure care coaches are meeting performance metrics and delivering high-quality, client-centered care. Conduct regular team meetings and 1:1s to provide ongoing feedback and support. Support the continuous improvement of programs by reviewing care coach performance, client outcomes, and feedback to identify areas for growth. Assist in the onboarding and ongoing training of new care coaches. Requirements Minimum 2 years working experience in a Crisis position as a Supervisor Available evenings (until 9p MST) and Saturdays Prior management experience Experience in a KPI driven environment Clinical background or licensure a plus Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRI Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don’t give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Support healthcare data operations by managing patient data, maintaining records, and assisting clinical teams with administrative tasks. | Requires 1+ years of relevant experience, familiarity with data systems, and strong organizational skills, with a focus on confidentiality and compliance. | About the position As a Care Admin Specialist, you will play a crucial role in supporting the operations of our organization by ensuring the accuracy and completeness of patient data, facilitating the transfer of information between systems, and providing administrative support to the admissions and clinical teams. Your role will be pivotal in ensuring the accuracy, integrity, and efficiency of our data processes, supporting various departments across the organization in delivering exceptional care and service. Success will be measured by the productivity and performance of your daily tasks as well as your ability to prioritize completion of high-priority tasks. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Data Review and Transfer: Review and transfer patient data accurately and efficiently between Salesforce and medical records systems. Ensure that all information is entered correctly and in compliance with established protocols and standards. • Patient Chart Maintenance: Maintain patient charts and records, ensuring that all documentation is complete, up-to-date, and organized according to internal guidelines and regulatory requirements. • Data Entry and Management: Enter and update patient information in databases and electronic health records systems as needed. Monitor data integrity and accuracy, identifying and resolving discrepancies or errors promptly. • Administrative Support: Provide administrative support to the admissions and clinical teams, including scheduling appointments, organizing meetings, preparing documents, and handling correspondence. Assist with other administrative tasks as assigned. • Performing Attendance for various teams, Admin tasks as assigned, scheduling for various teams, responding to teams inquires supporting them with workflow or tech/questions. • Compliance Adherence: Adhere to compliance standards and regulations, including HIPAA, to protect the privacy and confidentiality of patient information. Follow established procedures for data handling, storage, and disposal. • Team Collaboration: Collaborate with internal teams, including admissions, clinical, and administrative staff, to ensure seamless communication and coordination of patient care and administrative activities. • Training and Development: Participate in training programs and professional development opportunities to enhance your knowledge and skills in care administration, data management, and compliance practices. Requirements • 1+ years of relevant work experience • Associate or Bachelor's degree in health sciences, communications, or relevant field • Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines in a fast-paced environment. • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders. • Commitment to maintaining confidentiality and adhering to compliance standards and regulations. • Willingness to learn and adapt to new systems, processes, and procedures. • Availability to work 20-28 hours per week. The hours for this position are Monday-Sunday, working any days of the week you prefer, but need to be available to work either 5 days/week (4) hour shifts, or 4 days/week (5) hour shifts as a minimum requirement. Nice-to-haves • Previous experience in a healthcare or administrative role relating to data operations, data management, or related roles, with a strong understanding of data reconciliation, manual data entry, and data migration processes is a plus but not required • Knowledge of database systems and tools such as GSheets, Salesforce, and EMRs is a plus.

Facilitate a high volume of inbound and outbound calls from prospective clients and families, ensuring they feel taken care of. Maintain meticulous client records and coordinate with internal teams to meet key performance indicators. | A Bachelor's Degree and 2+ years of sales experience are required, with a preference for healthcare admissions experience. Familiarity with Salesforce and the ability to work in a high-paced environment are also important. | Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About The Role Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our Admissions team members ensure that every possible patient and family member feel taken care of by Charlie Health. In this role, you’ll work to facilitate admission for hundreds of at-risk clients. This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. Your responsibilities are directly tied to our core mission, increasing the number of people we can treat every day. In this role, you’ll adhere to strict timelines and documentation standards. You’ll be responsible for meeting and exceeding specific admission quotas to ensure a seamless process for potential patients and families. Your performance will be measured against key KPIs, including admission rates, patient satisfaction scores, and time-to-admission metrics At Charlie Health, we believe in leading with our “why” and connecting with our purpose every day. Join us to find not only a career but a calling. Responsibilities Facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources each day in a compassionate, inclusive, and professional manner Build deep trust and rapport with prospective clients, families and referral sources to gather demographics, presenting problems and treatment histories Clearly communicate financial policies, payment options, and potential financial assistance programs Maintain meticulous client records via Salesforce, including treatment consents and insurance information Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met Ensure consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program Maintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health’s innovative and individualized clinical model to clients and families Qualifications Bachelor's Degree 2+ years of sales experience, experience in healthcare admissions is a plus Proven track record of exceeding performance targets, particularly in sales or client admissions roles 1+ year of experience with Salesforce Ability to work on a shift based schedule as listed in the application questions Strong proficiency in multitasking and operating in a high-paced environment Familiarity with HIPAA policies is a plus Experience working with adolescents and young adults in a mental health context a plus Proficiency in Microsoft Office and Google Suite Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time employees. Read more about our benefits here. Additional Information The total target base compensation for this role will be between $54,000 and $60,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $66,000 and $84,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-remote Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don’t give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

As the Client Advocacy Manager, you will lead a team of Care Experience Specialists to provide exceptional customer support and resolve escalated client concerns. You will also identify trends in client frustrations and collaborate with various teams to implement solutions. | Candidates should have 4+ years of relevant experience in customer success or related fields, with a preference for a clinical background. Exceptional communication, deescalation skills, and a passion for mental health are essential. | Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role As the Client Advocacy Manager, you will be responsible for creating and leading a team of Care Experience Specialists specializing in deescalation strategies in order to provide exceptional customer support to Charlie Health clients. Your mission will be to surprise and delight clients with your team’s ability to solve their escalated concerns. You will be responsible for championing client frustrations across the organization and working collaboratively across care ops, clinical, compliance and many other teams to find solutions. Once you build out the team, you will play a pivotal role in identifying trends in client frustrations and addressing the root causes before they impact. Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. Responsibilities Lead a team of 3-5 care experience specialists to serving as the escalation point for the rest of the Charlie Health team Serve as the lead escalation point for client concerns that can’t be resolved by Care Experience Team Coordinate responses to client escalations with senior leadership across multiple departments at Charlie Health. Act as the owner and manager for these incidents Develop and manage KPIs related to escalation resolution. Ensure team members are meeting these targets Support re-engagement efforts made by Care Experience team for clients who have expressed frustration in the program Listen to Care Experience specialist calls for quality assurance purposes and provide regular coaching to Care Experience Specialists Complete daily reviews of support cases (email, internal, SMS, and phone) to ensure all cases are resolved within 24 hours Report to leadership on KPIs, proactively identify performance issues, and escalate to management Care Experience Specialists support clients and families by: Liaising between the client and admissions, billing, utilization review, outreach and clinical teams Resolving client and family concerns and coordinating with other staff as needed Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively Managing client schedule, scheduling and rescheduling appointments Requirements 4+ years of relevant work experience in customer success, care coordination, call center management, or a related field within the healthcare industry. Clinical background and ability to communicate with clinicians preferred Exceptional communication and deescalation skills, you are motivated by solving difficult problems for clients and providing exceptional service Excellent track record of managing and motivating high-performing teams, using data to drive decision-making and measure performance. Exceptional interpersonal, listening, and relationship-building skills Resourceful with a natural ability to structure and solve ambiguous business problems Proactive self-starter and natural multitasker with a willingness to “be scrappy” driving continuous improvement Passion for mental health and working with underserved populations Bachelor's degree in a relevant field (e.g., Communications, Business Administration, Hospitality Management, etc.) preferred. Proven experience in customer service, complaint resolution, or quality assurance roles, preferably in a healthcare, hospitality, or service-oriented industry. Experience managing virtual teams highly preferred Experience with Salesforce highly preferred Proficiency with Google Suite, Microsoft Office, and online conferencing tools Work authorized in the United States and native or bilingual English proficiency Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-Remote Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don’t give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

The Care Experience Specialist will welcome clients and families into the program post-admission, build rapport, and provide care coordination and customer service. They will act as a liaison between clients and internal teams to ensure an unparalleled experience and address any barriers to care proactively. | Candidates must have a high school diploma or equivalent and at least 2 years of experience in a customer or patient support role. Proficiency in Salesforce or a similar CRM, as well as knowledge of HIPAA policies, is required. | Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Care Experience Specialist - Client Enablement. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist - Client Enablement will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. The Client Enablement team has the dual mission ensuring clients get the most out of their care at Charlie Health while identifying and correcting barriers to this care before they occur. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities Place outbound calls, emails and texts to admitted clients to ensure they fully enrolled in their treatment plan Reach out to clients to ensure they understand their insurance benefits and have successfully completed their program financial enrollments Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical Support client-related requests from the Clinical Care team to improve the patient’s experience Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health Managing client schedule, scheduling and rescheduling appointments Complete all documentation in a timely and accurate manner Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources Meet determined KPIs including: Appointments scheduled, financial agreements completed, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, customer satisfaction scores etc. Requirements Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys High school diploma or equivalent Excellent written and verbal communication skills Minimum 2 years experience working in a customer/patient success or support role 1-2 years of Salesforce experience (or equivalent CRM platform) required 1-2 years of experience using contact center technology 1-2 years of experience customer financial discussions (Health insurance experience and knowledge of medical billing practices a strong plus) Strong ability to multitask and work in a fast-paced environment Demonstrates a high level of emotional intelligence Knowledge of HIPAA policies and procedures Work authorized in the United States and native or bilingual English proficiency Proficiency with cloud-based communication and software (Slack, G-suite, Microsoft Office, Zoom & EMR) Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. Additional Information Note to Colorado applicants: applications will be accepted and reviewed on a rolling basis Note: We are not currently considering applicants in CA, CO, NY, IL, and WA for this position. #LI-Remote Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don’t give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

The Care Experience Specialist - Client Enablement will welcome clients and families into the program post-admission, build rapport, and provide care coordination and customer service. They will act as a liaison between clients and internal teams to ensure an unparalleled experience and address any barriers to care proactively. | Candidates must have a high school diploma or equivalent and at least 2 years of experience in a customer or patient support role. Proficiency in Salesforce or a similar CRM, along with knowledge of HIPAA policies and medical billing practices, is required. | Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Care Experience Specialist - Client Enablement. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist - Client Enablement will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. The Client Enablement team has the dual mission ensuring clients get the most out of their care at Charlie Health while identifying and correcting barriers to this care before they occur. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities Place outbound calls, emails and texts to admitted clients to ensure they fully enrolled in their treatment plan Reach out to clients to ensure they understand their insurance benefits and have successfully completed their program financial enrollments Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical Support client-related requests from the Clinical Care team to improve the patient’s experience Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health Managing client schedule, scheduling and rescheduling appointments Complete all documentation in a timely and accurate manner Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources Meet determined KPIs including: Appointments scheduled, financial agreements completed, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, customer satisfaction scores etc. Requirements Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys High school diploma or equivalent Excellent written and verbal communication skills Minimum 2 years experience working in a customer/patient success or support role 1-2 years of Salesforce experience (or equivalent CRM platform) required 1-2 years of experience using contact center technology 1-2 years of experience customer financial discussions (Health insurance experience and knowledge of medical billing practices a strong plus) Strong ability to multitask and work in a fast-paced environment Demonstrates a high level of emotional intelligence Knowledge of HIPAA policies and procedures Work authorized in the United States and native or bilingual English proficiency Proficiency with cloud-based communication and software (Slack, G-suite, Microsoft Office, Zoom & EMR) Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. Additional Information Note to Colorado applicants: applications will be accepted and reviewed on a rolling basis Note: We are not currently considering applicants in CA, CO, NY, IL, and WA for this position. #LI-Remote Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don’t give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Lead a team of Care Experience Leads and Specialists to provide exceptional customer support to Charlie Health clients. Oversee day-to-day operations, ensuring client satisfaction and driving performance improvements. | Candidates should have 4+ years of relevant experience in customer success or related fields, with a proven track record of managing high-performing teams. Exceptional communication skills and a passion for mental health are essential. | Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role As the Care Experience Manager, you will lead a team of Care Experience Leads and Specialists dedicated to providing exceptional customer support to Charlie Health clients. Your responsibilities will include overseeing the day-to-day operations of the Care Experience team, ensuring client satisfaction, and driving performance improvements. Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. Responsibilities Lead a team of 12-15 care experience leads and specialists to provide exceptional customer support to Charlie Health clients Care Experience Specialists support clients and families by: Liaising between the client and admissions, billing, utilization review, outreach and clinical teams Resolving client and family concerns and directing to other staff as needed Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively Managing client schedule, scheduling and rescheduling appointments Care Experience Leads oversee 4-8 Care Experience Specialists Ensure direct reports are meeting determined KPIs including: call answer rates, daily talk time, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, and customer satisfaction scores Support re-engagement efforts made by specialists for clients struggling to attend treatment Complete daily reviews of support cases (email, internal, SMS, and phone) to ensure all cases are resolved within 48 hours Serve as an escalation point for client concerns that can’t be resolved by Care Experience Specialists Report to team leadership on KPIs, proactively identify performance issues, and escalate to management Listen to Care Experience specialist calls for quality assurance purposes and provide regular coaching to Care Experience Specialists Requirements 4+ years of relevant work experience in customer success, care coordination, call center management, or a related field within the healthcare industry. Excellent track record of managing and motivating high-performing teams, using data to drive decision-making and measure performance. 1+ years of experience managing indirect reports (managing managers) Exceptional communication, interpersonal, listening, and relationship-building skills Resourceful with a natural ability to structure and solve ambiguous business problems Proactive self-starter and natural multitasker with a willingness to “be scrappy” Passion for mental health Work authorized in the United States and native or bilingual English proficiency Bachelor's degree in a relevant field (e.g., Communications, Business Administration, Hospitality Management, etc.) preferred. Proven experience in customer service, complaint resolution, or quality assurance roles, preferably in a healthcare, hospitality, or service-oriented industry. Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and stakeholders at all levels. Demonstrated problem-solving abilities and a proactive approach to addressing challenges and driving continuous improvement. Experience managing virtual teams highly preferred Experience with Salesforce highly preferred Proficiency with Google Suite, Microsoft Office, and online conferencing tools Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-Remote Note: We are not currently considering applicants in CA, CO, NY, and WA for this position. Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don’t give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Lead and manage a team of care experience specialists and leads to ensure exceptional client support and meet performance KPIs. | 4+ years in customer success or care coordination in healthcare, 1+ year managing managers, excellent communication, problem-solving skills, and experience with Salesforce preferred. | Description: Lead a team of 12-15 care experience leads and specialists to provide exceptional customer support to Charlie Health clientsCare Experience Specialists support clients and families by: Liaising between the client and admissions, billing, utilization review, outreach and clinical teams; Resolving client and family concerns and directing to other staff as needed; Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively; Managing client schedule, scheduling and rescheduling appointments; Care Experience Leads oversee 4-8 Care Experience SpecialistsEnsure direct reports are meeting determined KPIs including: call answer rates, daily talk time, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, and customer satisfaction scoresSupport re-engagement efforts made by specialists for clients struggling to attend treatmentComplete daily reviews of support cases (email, internal, SMS, and phone) to ensure all cases are resolved within 48 hoursServe as an escalation point for client concerns that can’t be resolved by Care Experience SpecialistsReport to team leadership on KPIs, proactively identify performance issues, and escalate to managementListen to Care Experience specialist calls for quality assurance purposes and provide regular coaching to Care Experience Specialists Requirements: 4+ years of relevant work experience in customer success, care coordination, call center management, or a related field within the healthcare industry.Excellent track record of managing and motivating high-performing teams, using data to drive decision-making and measure performance.1+ years of experience managing indirect reports (managing managers)Exceptional communication, interpersonal, listening, and relationship-building skillsResourceful with a natural ability to structure and solve ambiguous business problemsProactive self-starter and natural multitasker with a willingness to “be scrappy”Passion for mental healthWork authorized in the United States and native or bilingual English proficiencyBachelor's degree in a relevant field (e.g., Communications, Business Administration, Hospitality Management, etc.) preferred.Proven experience in customer service, complaint resolution, or quality assurance roles, preferably in a healthcare, hospitality, or service-oriented industry.Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and stakeholders at all levels.Demonstrated problem-solving abilities and a proactive approach to addressing challenges and driving continuous improvement.Experience managing virtual teams highly preferredExperience with Salesforce highly preferredProficiency with Google Suite, Microsoft Office, and online conferencing tools Benefits: Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-RemoteNote: We are not currently considering applicants in CA, CO, NY, and WA for this position.

Lead and manage a regional team to meet admissions goals by building relationships with referral sources, developing go-to-market strategies, and driving market penetration in behavioral health. | 10+ years business development experience with 3+ years sales leadership, 5+ years behavioral health or healthcare preferred, proficiency in CRM and office tools, strong interpersonal and project management skills, and local presence in Dallas-Fort Worth. | Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role This role is a rare chance to lead the go-to-market efforts for one of the fastest growing startups in the healthcare industry. You'll be granted an unparalleled level of responsibility, as your efforts will define how we open and win in new markets. As a Regional Director, it will be your responsibility to manage a state-wide or multi-state region, supporting the Directors and Managers that represent Charlie Health in the region. You'll work hand-in-hand with our leadership team to identify patient referral sources, build relationships with clinical partners, and facilitate admissions for hundreds of at-risk youth. You'll obsess (in a healthy way) over ensuring that every possible patient, parent, and provider is aware of Charlie Health's programs. Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. Responsibilities • Support new admissions goals; this role will be responsible for the team's overall performance which may include carrying a book subject to current team size and growth • Manage and lead a team of Outreach Directors and Managers in a specific region, ensuring that regional performance goals are met or exceeded • Measure and own KPIs across your region, reporting upwards on a monthly basis • Develop and operationalize GTM strategy for efficient new market penetration • Create, build, and manage relationships with referral sources across priority markets • Lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships • Design strategies to better support and engage referral partners across different channels • Deepen Charlie Health's penetration across existing partnerships • Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call • Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies • Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals Requirements • Must be based in Dallas-Fort Worth, TX • 10+ years of business development experience, including 3+ years of experience in sales leadership • 5+ years of experience in behavioral health or healthcare strongly preferred • Proficiency with Microsoft Office, Google Suite, CRM (Salesforce preferred), scheduling, and video conferencing technologies • Work authorized in the United States and native or bilingual English proficiency • Demonstrated track record of top-tier performance in the development, maintenance, and growth of customer accounts in a B2B / outreach setting • Experience managing, coaching, and motivating a business development team • Experience measuring, analyzing, and being accountable to well-defined sales metrics/KPIs • Exceptional interpersonal, relationship-building, and listening skills, with a natural, consultative style • Ability to energize, communicate, and build rapport at all levels within an organization • Ability to travel locally (within ~1 hour driving distance) for meetings with potential referral partners • Must have reliable transportation, a valid driver's license, and the ability to drive up to 1-hour each way on a regular basis • Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment • Expert in advising, presenting to, and persuading senior corporate personnel Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. Additional Information The total target base compensation for this role will be between $125,000 and $165,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. Our Values • Connection: Care deeply & inspire hope. • Congruence: Stay curious & heed the evidence. • Commitment: Act with urgency & don't give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Develop and manage relationships with clinical referral partners, lead meetings to support mental health treatment access, and collaborate internally to execute go-to-market strategies. | 1-4 years sales experience, ability to travel locally frequently, strong interpersonal and project management skills, based in McKinney TX, fluent English. | Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About The Role Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our Outreach team members are the lifeblood of our business; they know our product, partners, and patients better than anyone. In this role, you’ll be joining a team of passionate professionals who are dedicated wholeheartedly to our mission. You’ll build relationships with clinical partners in your local community and provide much-needed resources to thousands of people struggling with their mental health. You'll be a champion of Charlie Health and ensure that every possible patient, parent, and provider can access our programs. While this work can be challenging, we set the bar high knowing that every decision we make directly impacts our communities. In your role, you’ll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers, with room for everyone to excel and grow in their careers. You’ll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally. At Charlie Health, we believe in leading with our “why” and connecting with our purpose every day. Join us to find not only a career but a calling. Responsibilities • Develop and operationalize GTM strategy for efficient new market penetration • Create, build, and manage relationships with referral sources across priority markets • Go in the field 4 - 5 days/week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships • Design strategies to better support and engage referral partners across different channels • Deepen Charlie Health’s penetration across existing partnerships • Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call • Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies • Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals Requirements • Must be based in McKinney, TX • Must be fluent in English • You have 1-4 years proven sales experience - owning & overachieving KPIs is a plus • Experience working with or selling to healthcare organizations a plus • Ability to travel locally with reliable transportation & valid drivers license (within ~1 hour driving distance) 4-5 days/week for meetings with potential referral partners • Ability to energize, advise & persuade senior corporate personnel • Strong interpersonal, relationship-building and listening skills, with a natural, consultative style • Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment • Experience with Microsoft Office, Salesforce & Zoom is a plus Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. Additional Information The total target base compensation for this role will be between $65,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Our Values • Connection: Care deeply & inspire hope. • Congruence: Stay curious & heed the evidence. • Commitment: Act with urgency & don’t give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Lead and manage a team of Care Navigators to provide outbound referrals, oversee hiring and training, ensure quality assurance, and collaborate with clinical and technology teams to optimize virtual mental healthcare services. | Bachelor's degree, 5+ years experience including 2+ years management, strong communication and relationship-building skills, familiarity with cloud-based communication tools, ability to work hybrid schedule in NYC or Nashville, and passion for mental health. | Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role The Referral Relations Manager manages a team of Care Navigators. Together, the team is responsible for providing outbound referrals to other healthcare providers. These outbound referrals include clients who are not appropriate for admission into Charlie Health.The Referral Relations Manager will work closely with the Clinical Outreach and Partnerships teams to build awareness of other providers across the continuum of care, with the goal of driving placement accuracy, improving clinical outcomes,and supporting partner relationships. The Referral Relations Manager position is a highly metrics-driven role. The Manager is responsible for monitoring individual team member performance using dashboards and routine quality assurance checks. The Manager must coach team members accordingly, which includes recognizing / rewarding good performance, coaching those who are not performing, and taking disciplinary action when appropriate.Lastly, the Manager will have the opportunity to build a team and define a culture that is motivating and rewarding. If successful, this position is an opportunity to impact thousands of lives in a positive way. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Team Leadership: • Lead and manage a team of Care Navigators, providing guidance, support, and mentorship. • Foster a collaborative and positive team culture to enhance overall productivity and job satisfaction. • Staffing, Training, and Performance Management: • Partner with Senior Manager, Care Delivery to ensure adequate hiring of Care Navigators, serve as hiring manager for all Care Navigator hiring processes • Oversee all new hire training including material creation and iteration • Managing high-functioning Care Navigator team including coaching for up-leveling and poor performance management • Client and Referral Source Support: • Lead with the Care Navigator team to provide excellent customer support to clients and our Referral Sources • Address any issues or concerns promptly to ensure a high level of client and therapist satisfaction. • Technology Integration: • Work closely with the technology team to integrate new features and enhancements that improve the overall virtual therapy experience. • Troubleshoot technical issues and coordinate with the IT department for timely resolution. • Quality Assurance: • Develop and implement quality assurance measures to ensure the delivery of high-quality virtual mental healthcare services. • Conduct regular audits of virtual sessions to identify and address any operational gaps. • Data Analysis and Reporting: • Utilize data analytics to assess key performance indicators and make data-driven decisions for process improvement. • Generate regular reports on operational efficiency and team performance. • Compliance and Documentation: • Stay abreast of industry regulations and ensure compliance with healthcare standards and guidelines. • Maintain accurate and up-to-date documentation of operational processes and protocols. Requirements • Bachelor's degree • Minimum 5 years experience, including 2+ years of management experience • Experience translating business needs into actionable processes and technology enhancements • Ability to work flexible hours to meet the needs of the team and clients. • Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce on a daily basis. • Exceptional communication, interpersonal,listening, and relationship-building skills • Resourceful with a natural ability to structure and solve ambiguous business problems • Proactive self-starter and natural multitasker with a willingness to "be scrappy" • Passion for mental health • Work authorized in the United States and native or bilingual English proficiency • Able to work a hybrid schedule of 4 days/week in our NYC or Nashville office Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. The total target base compensation for this role will be between $80,000-$130,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $88,000-$138,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. Our Values • Connection: Care deeply & inspire hope. • Congruence: Stay curious & heed the evidence. • Commitment: Act with urgency & don't give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.