Chamber Cardio

Execute and scale AI-enabled cardiovascular care programs by converting clinical protocols into workflows and coordinating teams across Clinical, Product, and Care Delivery. | Requires 4–8 years in healthcare operations or program management, preferably in value-based care or population health, plus strong documentation and execution skills. | Program Manager, Care Operations- Chamber Cardio – Where Care Comes Together About Chamber Cardiovascular disease remains the leading cause of death in America. At Chamber, we’re rebuilding the system for cardiology, creating a world where outcomes, not volume, define success. We partner with independent cardiologists to help them lead population health efforts in their communities, equipping them with technology, data, and operational tools that turn complex insights into better care for patients. Our model blends clinical expertise, thoughtful design, and a modern operating platform that supports physicians, patients, and payers alike. We believe innovation and empathy go hand in hand, and by combining cutting-edge AI tools with a relentless focus on human care, we can transform heart health at scale. Role Overview We’re looking for a Program Manager to execute and scale Chamber’s AI-enabled cardiovascular care programs. Reporting to the Director of Program Operations & Infrastructure, this role works across Clinical, Product, and Care Delivery Operations translating protocols into workflows, driving cross-functional execution, and creating structure where ownership is still being defined. This is a role for someone who moves work forward without waiting for perfect conditions, brings clarity to ambiguous situations, and follows through. We have active contracts and attributed populations today and the programs serving them need to run well and keep improving. Key Responsibilities Program Execution & Cross-Functional Coordination Own end-to-end execution of care programs from workflow documentation to go-live tracking to post-launch iteration. Coordinate across Clinical, Product, Engineering, and Care Delivery Operations to keep programs on track, identifying blockers and closing gaps. Manage program timelines, deliverables, and status tracking for active care contracts and attributed populations. Serve as a consistent point of contact for cross-functional stakeholders, keeping everyone aligned on priorities and progress. Workflow Design & Documentation Translate clinical protocols and product capabilities into operational workflows the Care Delivery team can execute consistently. Build and maintain SOPs, playbooks, and training materials that allow programs to run reliably across care team members and markets. Identify workflow gaps, unclear handoffs, and missing infrastructure and take ownership of closing them. Partner with the Associate Director, Care Management on workflow and SOP documentation and process iteration, ensuring documentation reflects how care teams actually work. AI Tooling & Workflow Integration Partner with Product and Engineering to integrate AI tools into care workflows, understanding where automation handles scale and where human intervention is needed. Support configuration, testing, and rollout of new tools or workflow changes. Track operational performance and surface opportunities to reduce manual burden through process improvements or tooling changes. What You’ll Achieve in Your First 90 Days Review and document the workflows, staffing, and tooling for each active care program, and produce a written summary of gaps and immediate priorities. Build or improve core operational infrastructure including SOPs, workflow docs, and escalation paths, for clinical programs Build working relationships across Clinical, Product, and Care Delivery and become a reliable point of coordination. Deliver a status update on program execution: what’s working, what isn’t, and what the plan is to address it. Requirements 4-8 years of experience in healthcare operations, program management, or an adjacent field. Value-based care, population health, or managed care experience preferred. Demonstrated ability to create structure in ambiguous environments — you don’t wait for ownership to be assigned before driving work forward. Strong process documentation skills — your SOPs and playbooks are ones teams actually use. Experience working with care management platforms, AI-enabled tools, or operational technology in healthcare. Analytical and data-driven — you use metrics to track progress and make decisions. Clear, direct communicator who keeps stakeholders informed and aligned. Passionate about improving outcomes for cardiology patients and providers. Chamber Values Our values guide how we lead, collaborate, and care: Low Ego: We stay grounded, curious, and open to feedback. Empathy: We build trust through compassion and thoughtful communication. Courage: We take action, think critically, and challenge ideas respectfully. Ownership: We follow through with integrity and hold ourselves to high standards. Grit: We push through ambiguity, move with urgency, and solve problems with horsepower and heart. Location: Remote opportunity with the ability to work ET or CT hours. You must be authorized to work in the US without sponsorship. Periodic travel to practice sites or Chamber offices may be required.

Design and launch member engagement infrastructure, including CRM architecture, lifecycle campaigns, and automated workflows, while managing vendors and coordinating with data teams. | Requires 10+ years in lifecycle marketing or CRM operations, ideally in healthcare or value-based care, along with HubSpot or comparable automation expertise and experience building programs from scratch. | About Chamber Cardiovascular disease remains America’s leading cause of death. Chamber is rebuilding cardiology around outcomes, not volume, partnering with independent cardiologists to lead population health through technology, data, and operational tools that turn complex insights into better patient care. Our model combines clinical expertise, thoughtful design, and a modern operating platform for physicians, patients, and payers. By pairing cutting-edge AI with a relentless focus on human care, we aim to transform heart health at scale. Role Overview We’re looking for a Sr. Manager, Engagement Operations to build Chamber’s member journey systems from the ground up. Reporting to the Director of Member Engagement, you’ll design and launch the CRM, lifecycle infrastructure, campaign flows, and automations, partnering with Data to ensure everything is measured. In this zero-to-one builder role, you’ll work cross-functionally to turn member journey strategy into scalable flows and automations. This role is central to Chamber’s long-term success: building workflows, automations, and campaigns that optimize the funnel and Outreach team productivity as we scale. Key Responsibilities Member Journey & Lifecycle Strategy Map and refine the end-to-end member journey — activation, engagement, and retention — ensuring every touchpoint is timely, relevant, and on-brand. Build and maintain multi-channel lifecycle campaigns across email, SMS, phone and print that drive activation, retention, and longitudinal care. Partner with the Director of Member Engagement to translate journey strategy into segmented, triggered, and always-on campaigns. Optimize campaigns through ongoing gap analysis of messaging, timing, and channel mix. Identify lead journey gaps and drop-offs, then deploy targeted interventions to close them. Execute A/B tests and drive continuous experimentation across campaigns and channels. Support copy, design, and QA for member-facing materials to ensure accuracy, brand consistency, and polish before each send. CRM & Marketing Operations Own and architect HubSpot from the ground up, including workflows, automations, segmentation, data hygiene, and permissions. Build Chamber’s first scalable campaign build and QA processes to ensure every send is accurate, deliverable, and error-free at scale. Partner with the Associate Director, Data Analyst on engagement reporting so campaigns reflect real operations and can be tracked accurately across channels. Own SMS send operations — carrier registration (10DLC/toll-free verification), opt-in/opt-out compliance, and message throughput and deliverability. Secure and manage toll-free (800#) numbers for member-facing SMS and voice, including provisioning, verification, and carrier registration. Manage engagement operations across email, SMS, Agentic AI, print, and other vendors. Vendor & Partner Management Own third-party engagement partnerships — including freelance design artists, agency work, and print vendors — managing scope, timelines, and deliverable quality. Serve as the internal contact for vendor performance, troubleshooting, invoicing, and issue of escalation. Support the evaluation and eventual centralization of vendor relationships as Chamber’s engagement operations scale. What You’ll Achieve in Your First 90 Days Become fluent in Chamber’s HubSpot instance, active journeys, and vendor relationships, documenting what exists and what does not. Establish Chamber’s first operating standards for campaign QA, data hygiene, and vendor management as the baseline for scale. Architect and launch at least one full lifecycle journey end-to-end, from CRM workflow to measurable, trackable output. Present an update to leadership on early engagement metrics, journey performance, and a roadmap for scaling automation and vendor relationships. Requirements 10+ years in lifecycle marketing, CRM/marketing operations, or member/customer engagement, ideally building programs from scratch at an early-stage company. Experience in Healthcare or value-based care environments is strongly preferred. Strong hands-on expertise in architecting workflows, campaigns, integrations, and data governance from scratch. Experience with marketing automation platforms such as HubSpot, Braze, Iterable, or Customer.io a plus. Experience managing external vendors or agencies, ideally including print or direct mail production. Proven experience executing automated, multi-channel campaigns and workflows across SMS, email, direct mail, and related channels. Working knowledge of email deliverability fundamentals — authentication (SPF/DKIM/DMARC), list hygiene, and spam complaint management. Familiarity with SMS compliance and deliverability requirements (10DLC/toll-free registration, TCPA, opt-in/opt-out management). Analytical thinkers who use data to decide, troubleshoot, and measure campaign impact. Strong communicator and collaborator who aligns Care Teams, Product, Network Operations, and external partners around shared goals. Comfortable navigating ambiguity, solving problems in real time, and wearing multiple hats in a fast-moving environment. Passionate about creating seamless, high-quality experiences for Chamber’s members. Chamber Values Our values guide how we lead, collaborate, and care: Low Ego: We stay grounded, curious, and open to feedback. Empathy: We build trust through compassion and thoughtful communication. Courage: We take action, think critically, and challenge ideas respectfully. Ownership: We follow through with integrity and hold ourselves to high standards. Grit: We push through ambiguity, move with urgency, and solve problems with horsepower and heart. Location Remote or hybrid options available. Periodic travel to practice sites or Chamber offices may be required.

Manage and execute AI-enabled cardiovascular care programs through cross-functional coordination and workflow design. | 4-8 years healthcare or adjacent program management experience, strong process documentation, data-driven, and effective communication skills. | Program Manager, Care Operations- Chamber Cardio - Where Care Comes Together About Chamber Cardiovascular disease remains the leading cause of death in America. At Chamber, we're rebuilding the system for cardiology, creating a world where outcomes, not volume, define success. We partner with independent cardiologists to help them lead population health efforts in their communities, equipping them with technology, data, and operational tools that turn complex insights into better care for patients. Our model blends clinical expertise, thoughtful design, and a modern operating platform that supports physicians, patients, and payers alike. We believe innovation and empathy go hand in hand, and by combining cutting-edge AI tools with a relentless focus on human care, we can transform heart health at scale. Role Overview We're looking for a Program Manager to execute and scale Chamber's AI-enabled cardiovascular care programs. Reporting to the Director of Program Operations & Infrastructure, this role works across Clinical, Product, and Care Delivery Operations translating protocols into workflows, driving cross-functional execution, and creating structure where ownership is still being defined. This is a role for someone who moves work forward without waiting for perfect conditions, brings clarity to ambiguous situations, and follows through. We have active contracts and attributed populations today and the programs serving them need to run well and keep improving. Key Responsibilities Program Execution & Cross-Functional Coordination • Own end-to-end execution of care programs from workflow documentation to go-live tracking to post-launch iteration. • Coordinate across Clinical, Product, Engineering, and Care Delivery Operations to keep programs on track, identifying blockers and closing gaps. • Manage program timelines, deliverables, and status tracking for active care contracts and attributed populations. • Serve as a consistent point of contact for cross-functional stakeholders, keeping everyone aligned on priorities and progress. Workflow Design & Documentation • Translate clinical protocols and product capabilities into operational workflows the Care Delivery team can execute consistently. • Build and maintain SOPs, playbooks, and training materials that allow programs to run reliably across care team members and markets. • Identify workflow gaps, unclear handoffs, and missing infrastructure and take ownership of closing them. • Partner with the Associate Director, Care Management on workflow and SOP documentation and process iteration, ensuring documentation reflects how care teams actually work. AI Tooling & Workflow Integration • Partner with Product and Engineering to integrate AI tools into care workflows, understanding where automation handles scale and where human intervention is needed. • Support configuration, testing, and rollout of new tools or workflow changes. • Track operational performance and surface opportunities to reduce manual burden through process improvements or tooling changes. What You'll Achieve in Your First 90 Days • Review and document the workflows, staffing, and tooling for each active care program, and produce a written summary of gaps and immediate priorities. • Build or improve core operational infrastructure including SOPs, workflow docs, and escalation paths, for clinical programs • Build working relationships across Clinical, Product, and Care Delivery and become a reliable point of coordination. • Deliver a status update on program execution: what's working, what isn't, and what the plan is to address it. Requirements • 4-8 years of experience in healthcare operations, program management, or an adjacent field. Value-based care, population health, or managed care experience preferred. • Demonstrated ability to create structure in ambiguous environments - you don't wait for ownership to be assigned before driving work forward. • Strong process documentation skills - your SOPs and playbooks are ones teams actually use. • Experience working with care management platforms, AI-enabled tools, or operational technology in healthcare. • Analytical and data-driven - you use metrics to track progress and make decisions. • Clear, direct communicator who keeps stakeholders informed and aligned. • Passionate about improving outcomes for cardiology patients and providers. Chamber Values Our values guide how we lead, collaborate, and care: • Low Ego: We stay grounded, curious, and open to feedback. • Empathy: We build trust through compassion and thoughtful communication. • Courage: We take action, think critically, and challenge ideas respectfully. • Ownership: We follow through with integrity and hold ourselves to high standards. • Grit: We push through ambiguity, move with urgency, and solve problems with horsepower and heart. Location: Remote opportunity with the ability to work ET or CT hours. You must be authorized to work in the US without sponsorship.

Manage and execute AI-enabled cardiovascular care programs by coordinating cross-functional teams, designing workflows, and driving operational improvements. | 4-8 years healthcare or program management experience, strong process documentation, data-driven decision making, and ability to work in ambiguous environments. | Program Manager, Care Operations- Chamber Cardio - Where Care Comes Together About Chamber Cardiovascular disease remains the leading cause of death in America. At Chamber, we're rebuilding the system for cardiology, creating a world where outcomes, not volume, define success. We partner with independent cardiologists to help them lead population health efforts in their communities, equipping them with technology, data, and operational tools that turn complex insights into better care for patients. Our model blends clinical expertise, thoughtful design, and a modern operating platform that supports physicians, patients, and payers alike. We believe innovation and empathy go hand in hand, and by combining cutting-edge AI tools with a relentless focus on human care, we can transform heart health at scale. Role Overview We're looking for a Program Manager to execute and scale Chamber's AI-enabled cardiovascular care programs. Reporting to the Director of Program Operations & Infrastructure, this role works across Clinical, Product, and Care Delivery Operations translating protocols into workflows, driving cross-functional execution, and creating structure where ownership is still being defined. This is a role for someone who moves work forward without waiting for perfect conditions, brings clarity to ambiguous situations, and follows through. We have active contracts and attributed populations today and the programs serving them need to run well and keep improving. Key Responsibilities Program Execution & Cross-Functional Coordination • Own end-to-end execution of care programs from workflow documentation to go-live tracking to post-launch iteration. • Coordinate across Clinical, Product, Engineering, and Care Delivery Operations to keep programs on track, identifying blockers and closing gaps. • Manage program timelines, deliverables, and status tracking for active care contracts and attributed populations. • Serve as a consistent point of contact for cross-functional stakeholders, keeping everyone aligned on priorities and progress. Workflow Design & Documentation • Translate clinical protocols and product capabilities into operational workflows the Care Delivery team can execute consistently. • Build and maintain SOPs, playbooks, and training materials that allow programs to run reliably across care team members and markets. • Identify workflow gaps, unclear handoffs, and missing infrastructure and take ownership of closing them. • Partner with the Associate Director, Care Management on workflow and SOP documentation and process iteration, ensuring documentation reflects how care teams actually work. AI Tooling & Workflow Integration • Partner with Product and Engineering to integrate AI tools into care workflows, understanding where automation handles scale and where human intervention is needed. • Support configuration, testing, and rollout of new tools or workflow changes. • Track operational performance and surface opportunities to reduce manual burden through process improvements or tooling changes. What You'll Achieve in Your First 90 Days • Review and document the workflows, staffing, and tooling for each active care program, and produce a written summary of gaps and immediate priorities. • Build or improve core operational infrastructure including SOPs, workflow docs, and escalation paths, for clinical programs • Build working relationships across Clinical, Product, and Care Delivery and become a reliable point of coordination. • Deliver a status update on program execution: what's working, what isn't, and what the plan is to address it. Requirements • 4-8 years of experience in healthcare operations, program management, or an adjacent field. Value-based care, population health, or managed care experience preferred. • Demonstrated ability to create structure in ambiguous environments - you don't wait for ownership to be assigned before driving work forward. • Strong process documentation skills - your SOPs and playbooks are ones teams actually use. • Experience working with care management platforms, AI-enabled tools, or operational technology in healthcare. • Analytical and data-driven - you use metrics to track progress and make decisions. • Clear, direct communicator who keeps stakeholders informed and aligned. • Passionate about improving outcomes for cardiology patients and providers. Chamber Values Our values guide how we lead, collaborate, and care: • Low Ego: We stay grounded, curious, and open to feedback. • Empathy: We build trust through compassion and thoughtful communication. • Courage: We take action, think critically, and challenge ideas respectfully. • Ownership: We follow through with integrity and hold ourselves to high standards. • Grit: We push through ambiguity, move with urgency, and solve problems with horsepower and heart. Location: Remote opportunity with the ability to work ET or CT hours. You must be authorized to work in the US without sponsorship.