Chainalysis

Lead technical control implementation, remediation, and improve evidence gathering for scalable security and compliance programs. | Experience implementing security/compliance controls in cloud/SaaS environments, building evidence collection workflows, and collaborating cross-functionally on GRC programs. | The InfoSec organization at Chainalysis helps protect the company, its products, and its customers as the business grows. The team works across security engineering, trust, governance, risk, and compliance to strengthen our control environment, support customer and regulatory expectations, and enable the business to move quickly with confidence. We partner closely across Product, Engineering, IT, Legal, and other cross-functional teams to build security and compliance into how Chainalysis operates. This role will contribute to that mission by improving the systems, processes, and technical controls that support a scalable security and compliance program. We’re looking for a Senior GRC Engineer to lead technical control implementation, own remediation work end to end, and improve how evidence is gathered and maintained across the business. You’ll operate as a senior individual contributor at the Senior level, leading work of moderate scope through influence, cross-functional collaboration, and guidance rather than people management. Success in this role means reducing manual articulation, improving control effectiveness, and making it easier for Chainalysis to meet customer, audit, and security commitments at scale. In this role, you’ll: • Partner with Product, R&D Engineering, Security Engineering and adjacent teams to implement and operationalize security and compliance controls across Chainalysis products. • Own end-to-end remediation of compliance and security findings, from gap identification through validation and closure. • Build scalable evidence collection and control-testing workflows that improve audit readiness and reduce manual effort. • Drive continuous control improvement across a segmented product suite, including pass-through security and compliance requirements where applicable. • Support product and risk review processes by helping teams translate requirements into practical technical and operational actions. • Advocate for a durable, scalable control environment that keeps pace with business growth and customer expectations. • Help shape GRC automation and stronger operating rhythms across the Trust organization. We’re looking for candidates who have: • Experience implementing and operating security or compliance controls in a cloud, SaaS, or otherwise regulated technology environment. • Built repeatable evidence collection, control testing, or remediation workflows that improved audit readiness and reduced manual work. • Experience partnering cross-functionally with engineering, security, and business stakeholders to move control work from requirement to implementation. • The ability to translate customer, audit, or internal control requirements into clear technical actions for delivery teams. • Strong written and verbal communication skills, including the ability to explain risk, tradeoffs, and remediation plans to both technical and non-technical audiences. • Experience supporting assurance or compliance programs such as SOC 2, ISO 27001, customer security reviews, or similar control frameworks. • A track record of influencing cross-functional work, collaborating broadly, and providing guidance in a senior IC role. • A practical, systems-minded approach to improving controls without creating unnecessary friction for the business. Nice to have experience: • Experience with Trust Center operations or customer-facing security and compliance request workflows. • Familiarity with identity and access management controls such as Okta and MFA enforcement. • Experience with GRC automation or workflow tooling that improves evidence collection, remediation tracking, or control monitoring. • Exposure to blockchain, fintech, or other high-trust environments where customer assurance and technical controls are tightly coupled. Technologies we use: • AWS, Cloud Architecture • Terraform, Infrastructure as Code (IaC) • Vanta • Trust Center workflows • Jira • Okta Please note: This position is ineligible for visa sponsorship. US Citizenship is required. AI at Chainalysis AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it. AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before. About Chainalysis Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation. You belong here. At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture. We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you. Compensation Range: $97K - $184K

Lead technical control implementation and remediation to improve security and compliance programs. | Experience implementing security/compliance controls in regulated environments and collaborating cross-functionally to operationalize controls. | The InfoSec organization at Chainalysis helps protect the company, its products, and its customers as the business grows. The team works across security engineering, trust, governance, risk, and compliance to strengthen our control environment, support customer and regulatory expectations, and enable the business to move quickly with confidence. We partner closely across Product, Engineering, IT, Legal, and other cross-functional teams to build security and compliance into how Chainalysis operates. This role will contribute to that mission by improving the systems, processes, and technical controls that support a scalable security and compliance program. We’re looking for a Senior GRC Engineer to lead technical control implementation, own remediation work end to end, and improve how evidence is gathered and maintained across the business. You’ll operate as a senior individual contributor at the Senior level, leading work of moderate scope through influence, cross-functional collaboration, and guidance rather than people management. Success in this role means reducing manual articulation, improving control effectiveness, and making it easier for Chainalysis to meet customer, audit, and security commitments at scale. In This Role, You’ll • Partner with Product, R&D Engineering, Security Engineering and adjacent teams to implement and operationalize security and compliance controls across Chainalysis products. • Own end-to-end remediation of compliance and security findings, from gap identification through validation and closure. • Build scalable evidence collection and control-testing workflows that improve audit readiness and reduce manual effort. • Drive continuous control improvement across a segmented product suite, including pass-through security and compliance requirements where applicable. • Support product and risk review processes by helping teams translate requirements into practical technical and operational actions. • Advocate for a durable, scalable control environment that keeps pace with business growth and customer expectations. • Help shape GRC automation and stronger operating rhythms across the Trust organization. We’re Looking For Candidates Who Have • Experience implementing and operating security or compliance controls in a cloud, SaaS, or otherwise regulated technology environment. • Built repeatable evidence collection, control testing, or remediation workflows that improved audit readiness and reduced manual work. • Experience partnering cross-functionally with engineering, security, and business stakeholders to move control work from requirement to implementation. • The ability to translate customer, audit, or internal control requirements into clear technical actions for delivery teams. • Strong written and verbal communication skills, including the ability to explain risk, tradeoffs, and remediation plans to both technical and non-technical audiences. • Experience supporting assurance or compliance programs such as SOC 2, ISO 27001, customer security reviews, or similar control frameworks. • A track record of influencing cross-functional work, collaborating broadly, and providing guidance in a senior IC role. • A practical, systems-minded approach to improving controls without creating unnecessary friction for the business. Nice To Have Experience • Experience with Trust Center operations or customer-facing security and compliance request workflows. • Familiarity with identity and access management controls such as Okta and MFA enforcement. • Experience with GRC automation or workflow tooling that improves evidence collection, remediation tracking, or control monitoring. • Exposure to blockchain, fintech, or other high-trust environments where customer assurance and technical controls are tightly coupled. Technologies We Use • AWS, Cloud Architecture • Terraform, Infrastructure as Code (IaC) • Vanta • Trust Center workflows • Jira • Okta Please note: This position is ineligible for visa sponsorship. US Citizenship is required. AI at Chainalysis AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it. AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before. About Chainalysis Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation. You belong here. At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture. We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you. Compensation Range: $97K - $184K

Lead design and evolution of Kubernetes clusters and AWS infrastructure with Terraform, managing CI/CD platform and GitOps delivery for government systems. | Deep experience with Kubernetes, Terraform, AWS, Linux systems administration, CI/CD pipeline design, and operational reliability. | The engineering team at Chainalysis is inspired by solving the hardest technical challenges and creating products that build trust in cryptocurrencies. We’re a global organization with teams in Denmark, UK, Canada, the USA, and Israel who thrive on the challenging work we do and doing it with other exceptionally talented teammates. Our industry changes every day and our job is to create user facing products supported by a flexible and scalable data platform allowing us to adapt to those rapid changes and bring value to our customers. As a Senior Infrastructure Engineer in the Investigations group, you'll be a technical leader on the Government Systems team — the group responsible for the deployment platform and operational infrastructure that delivers Chainalysis Reactor to government and high-security customers. In this senior role you will drive architectural decisions, mentor engineers, and raise the bar for infrastructure reliability and automation across the platform. You'll shape how environments are provisioned, how releases are delivered, and how the team scales its operational practices — all while partnering closely with product engineering, Security, Compliance, and Customer Success. The mission of the Government Systems team is to ensure that Chainalysis's most security-sensitive customers can run Reactor reliably in their own environments — including networks with strict access controls and limited connectivity. Government Systems sits at the intersection of infrastructure operations and product delivery. Product teams own their application code, but rely on Government Systems to provision environments, manage release pipelines, and operate the deployment platform. As a senior engineer you will be the connective tissue between these groups — setting technical direction, resolving cross-cutting issues, and ensuring the platform evolves to meet growing demands. Due to collaboration with Europe, we are highly prioritising candidates based in EST timezone. In this role, you'll: Lead the design and evolution of RKE2 Kubernetes clusters across development, acceptance, and production environments — driving upgrades, capacity planning, networking strategy, and operational resilience Architect and maintain infrastructure as code (Terraform) to provision and manage AWS-based environments, establishing patterns and modules that the team can scale with confidence Own the CI/CD platform (GitHub Actions) end-to-end — designing pipeline architecture, improving build performance, and ensuring releases flow reliably through staged environments Drive GitOps-based delivery strategy using Flux CD, defining standards for Helm charts and Kustomize overlays and ensuring consistent reconciliation across clusters Define container image lifecycle policies — building, signing, storing, and distributing images across OCI registries for multiple deployment targets Identify and eliminate operational toil through automation, improving environment provisioning, configuration management, and deployment processes at a systemic level Establish and maintain monitoring, alerting, and incident response practices — owning dashboards, runbooks, and post-incident reviews that raise platform reliability over time Serve as a technical point of contact for product service teams integrating into the deployment pipeline — unblocking teams, troubleshooting complex environment issues, and advocating for infrastructure best practices Own the security posture of the deployment platform — managing secrets, certificates, RBAC policies, and security configurations to meet compliance and operational security requirements Mentor and grow other engineers on the team through code review, pairing, design discussions, and knowledge sharing We're looking for candidates who have: Deep experience operating Kubernetes in production at scale — cluster lifecycle management, Helm, networking, persistent storage, performance tuning, and complex workload troubleshooting Expert-level proficiency with Terraform for provisioning and managing cloud infrastructure across multiple environments, including module design and state management strategies Strong Linux systems administration skills (RHEL or similar — networking, storage, systemd, performance analysis, shell scripting) Extensive experience designing and maintaining CI/CD pipelines (GitHub Actions, Jenkins, or similar), with a focus on reliability, speed, and developer experience Deep familiarity with AWS services commonly used in infrastructure (EC2, S3, VPC, IAM, EBS, Lambda, and related networking and security services) A strong operational mindset — you take ownership of reliability, think about failure modes proactively, and build automation to prevent recurring issues before they impact customers Soft skills we value: Team Player Willing to invest time in others' short-term (task-level) and long-term (career-level) success — through mentoring, pairing, thoughtful code review, and active knowledge sharing Actively identifies and addresses team dynamics and productivity issues in a constructive manner — you notice when something isn't working and you help fix it without waiting to be asked Builds collaborative relationships across organizational boundaries and time zones — you earn trust with product engineers, security teams, and stakeholders by being reliable, transparent, and generous with your expertise Technical Leadership Solicits input, builds consensus, and owns technical decisions — you bring people along on architectural choices, listen well, and then commit and drive execution Takes risks without being reckless — you push for meaningful improvements, propose bold changes when warranted, and back decisions with evidence and sound judgment You might also have: Experience with GitOps tools such as Flux CD or ArgoCD in complex, multi-environment setups — including designing promotion strategies and managing drift Familiarity with container registry operations, image distribution, OCI artifact management, and image signing or verification workflows Experience managing databases in Kubernetes environments (e.g., PostgreSQL operators, stateful workloads, backup and recovery strategies) Familiarity with Kafka or other message brokers in a containerized environment, including operational management and scaling Experience with configuration management or automation tools (Ansible or similar) at fleet scale Advanced scripting proficiency in Python for infrastructure automation, tooling, and integration work Experience supporting environments with strict security or compliance requirements (FedRAMP, FIPS, IL environments, or similar) Exposure to or passion for the cryptocurrency technology ecosystem Technologies we use: Kubernetes: RKE2, Helm, Kustomize, Flux CD Cloud provider: AWS (EC2, S3, EBS, VPC, IAM, Lambda) Infrastructure as code: Terraform CI/CD: GitHub Actions, semantic-release Monitoring and alerting: Prometheus, Grafana, Datadog, Humio Scripting and automation: Shell, Python Container registries: OCI/Docker Database management: PostgreSQL Event streaming: Kafka Operating systems: RHEL, Rocky Linux, Amazon Linux About Chainalysis Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence. You belong here. At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture. We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.

Lead and scale global channel partner strategy and team to drive indirect revenue growth. | Proven experience in channel partner strategy, program design, execution, and leadership with strong commercial acumen. | The Business Development & Partnerships team plays an important role in our go‑to‑market strategy by building and scaling the ecosystem that surrounds Chainalysis - from technology alliances and services partners to system integrators and resellers. The team is responsible for identifying and developing inorganic growth opportunities, unlocking new routes to market, and fostering a diverse partner ecosystem that amplifies our reach while making it easier for customers to buy and deploy Chainalysis. The Director, Global Channel Partnerships will design and lead our global channel partner strategy and team. We’re building a structured, global channel program with a focus on enabling resellers, VARs, distributors, MSPs, and systems integrators to extend our reach into key customer segments. This role will be foundational to how we scale indirect revenue across regions. In this role, you’ll: • Build and execute the global channel strategy and program for Chainalysis, with a primary focus on resellers, VARs, distributors, MSPs, and SIs that extends our reach across target markets across crypto, financial services and public sector industries. • Develop and roll out a scalable channel partner program (tiers, requirements, benefits) that incentivizes partners to source, influence and close new business. • Hire, lead, and develop a small team of regional channel managers across the Americas, EMEA, APAC who will own day‑to‑day execution with local partners. • Define and track partner-sourced and partner‑influenced pipeline and revenue in collaboration with RevOps, and use data to guide investment, prioritization, and quarterly business reviews. • Design and deliver partner enablement on Chainalysis products and how to sell them – including ICPs and use cases, sales plays, how to qualify and register opportunities, co‑sell workflows, and objection handling. • Partner closely with Sales, RevOps, Marketing, and Product to define how channel partners fit into our core growth motions. • Establish governance cadences with strategic partners (joint business plans, QBRs/EBRs, pipeline and performance reviews) and with internal stakeholders. • Collaborate with Legal and Finance to structure scalable commercial frameworks and standard terms (discount/margin structures, referral or rebate mechanisms, and deal‑desk guidelines) that work across regions. We’re looking for candidates who have: • Proven experience owning and scaling a channel partner motion for a technology company, including responsibility for partner strategy, program design, and execution. • Hands‑on experience working with resellers, VARs, distributors, MSPs, and/or systems integrators as core GTM routes (not just one‑off deals). • A track record of designing partner programs (tiers, incentives, enablement, performance metrics) that drove measurable increases in partner‑sourced revenue. • Demonstrated people leadership experience - setting goals, coaching channel or partner managers, and holding the team accountable to outcomes. • Strong commercial and operational acumen - comfortable with margin structures, rebate and incentive design, deal governance, and conflict resolution between direct and indirect motions. • Experience collaborating closely with regional sales leadership and RevOps to define attribution, dashboards, and forecast processes for partner contribution. • Strong technical acumen around blockchain technology, with the ability to quickly learn Chainalysis products and turn that knowledge into effective enablement for channel partners. • Excellent communication skills, with the ability to influence at executive level (internally and at partners), simplify complex GTM concepts, and align multiple stakeholders on a clear plan. Nice to have experience: • Background partnering within crypto, financial services, public sector, or cybersecurity industries. • Experience with PRM / deal registration tools and account mapping platforms • Experience building channels in an environment where direct sales and indirect routes to market must coexist and be carefully governed. • Comfort working across time zones with EMEA and APAC. About Chainalysis Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence. You belong here. At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture. We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.

Develop and execute regional demand generation strategies and partner with sales leadership to plan field marketing programs. | 5-7 years experience in field marketing or related roles with strong sales partnership and regional program management. | Vibrant storytellers and Chainalysis evangelists, our Marketing team leverages cutting-edge research, real customer success stories, and the infinite possibilities in between to drive expansion around the world. We connect leaders across the cryptocurrency ecosystem—from financial institutions and crypto-native companies to government agencies and emerging market participants. Our field marketing team sits at the intersection of sales, marketing, and customers. We design high-impact programs that bring our brand to life through events, campaigns, and executive engagement, ultimately driving pipeline growth and strengthening relationships across the digital asset ecosystem. We’re looking for a Senior Field Marketing Manager to lead demand generation programs across North America, reporting to our Manager of Americas Field Marketing. Based in New York City, this role will partner closely with regional sales leadership to build and execute marketing strategies targeting private sector or organizations in the United States as well as public and private sector customers in Canada. In this role, you’ll: Develop and execute regional demand generation strategies that drive pipeline growth across the U.S. and Canadian markets Partner closely with regional sales leadership to identify priority accounts, target segments, and strategic marketing opportunities Plan and execute high-impact field marketing programs including executive roundtables, customer events, industry conferences, and targeted campaigns Collaborate with product marketing, digital marketing, communications, and events teams to deliver integrated campaigns that support regional business goals Manage and measure marketing programs that generate qualified leads, accelerate deals, and support revenue growth Identify opportunities to deepen engagement with financial institutions, crypto companies, and other private sector organizations across North America Translate market insights and customer feedback into actionable marketing strategies and messaging Track and analyze campaign performance, using data and KPIs to refine and optimize regional marketing program We’re looking for candidates who have: 5–7 years of experience in field marketing, demand generation, or B2B marketing roles Experience partnering closely with enterprise sales teams to generate pipeline and accelerate deals Strong experience running regional marketing programs including events, executive roundtables, and integrated campaigns Experience marketing to financial services, technology, cybersecurity, or cryptocurrency companies Excellent project management skills and the ability to manage multiple priorities across stakeholders Strong analytical mindset with experience measuring marketing performance and optimizing programs based on KPIs Exceptional written and verbal communication skills A proactive, ownership-oriented mindset with the ability to operate in a fast-moving environment Willingness to travel up to approximately 30% for regional events, customer meetings, and internal programs Nice to have experience: Experience working in the cryptocurrency, blockchain, fintech, or cybersecurity industries Experience marketing to public sector organizations or government stakeholders Experience working in a high-growth technology company or startup environment Familiarity with account-based marketing (ABM) strategies and enterprise sales cycles Technologies we use: Salesforce HockeyStack Google product suite LinkedIn Campaign Manager Event platforms and webinar tools like Goldcast About Chainalysis Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence. You belong here. At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture. We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.

Manage customer relationships by understanding their goals, proactively solving problems, increasing product adoption, and collaborating internally to improve customer experience. | Experience in customer success or account management with digital/software products, strong relationship-building skills, interest in cryptocurrency, and ability to travel 20-30%. | Our Customer Success team is insatiably curious and adept at problem-solving. We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success. We’re also extremely collaborative and work cross-functionally to share the insights we learn from our customers. Within the private sector segment, our team is driven by our mission to make the world a safer place by supporting customers that track and investigate illicit activities involving cryptocurrency like human trafficking, terrorist financing, and money-laundering. As a Customer Success Manager, you'll develop a deep understanding of your customers' challenges and industry trends. By providing confident and consultative guidance, you'll demonstrate how Chainalysis can help customers achieve their business objectives. The ideal candidate can build strong relationships with customers and cross-functional teams internally, and is passionate about advocating for their customers' needs. In this role, you'll: Establish a regular cadence of contact and reviews with your customers that allows you to understand your stakeholders and their individual and organizational goals, proactively solve problems, and maintain optimal customer health with risks of customer churn identified early and mitigated effectively Meet with customers both virtually and in-person, requiring travel 20-30% of the time based on customer and business needs Directly contribute to increasing the adoption, renewal, and net retention of our most important customers by monitoring their usage, noticing meaningful trends, and executing strategic account plans Answer advanced product usage and technical questions related to data and investigations across our product suite Collaborate cross-functionally and advocate for the needs of customers to leaders in different internal departments Support cross-functional initiatives to improve the overall customer experience Provide input on how to automate, simplify, and improve our daily workflows to make the Customer Success team more efficient and scalable We’re looking for candidates who have: Customer Success or Account Management experience with a digital or software product Prior experience in the technology space Experience building out customer journeys, account plans and expanding product adoption Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean) An interest in cryptocurrency and a passion to deliver on Chainalysis’ mission to build trust in blockchains Nice to have experience: Private sector, financial markets experience Current and/or previous experience working within the Crypto ecosystem. Investigative or analytical experience within the financial services industry About Chainalysis Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence. You belong here. At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture. We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.