Chainalysis

Design, develop, and optimize mission-critical enterprise data integrations and pipelines, leveraging cloud-native and low-code platforms, while mentoring teams and ensuring system reliability. | Extensive experience in software engineering, expertise in AWS, Terraform, Node.js or Python, and strong collaboration skills. | As a Staff Systems Engineer, Enterprise Data Analytics you lead the design, development and optimization of mission-critical integrations across our tech-ecosystem. You work across low-code platforms and custom cloud-native services, leveraging your deep software engineering background. This role requires strong problem solving skills, and the ability to partner with key stakeholders and drive strategic collaboration to shape the future of our enterprise data backbone. In this role, you’ll: Architect, develop, and maintain automated data pipelines using a combination of low-code tools and custom AWS solutions Own the provisioning and management of infrastructure for integrations by applying Infrastructure as Code principles with Terraform Mentor engineers and champion best practices in software engineering, source control (Gitflow), and DevOps workflows within Github repositories Collaborate closely with data scientists, product managers, and stakeholders to ensure integrations deliver transformative business value Proactively monitor, troubleshoot, and ensure reliability and observability of integration solutions across distributed systems Design and implement robust, scalable integrations between Databricks and key enterprise business systems (Netsuite, Workday, SalesForce) Design & build integrations and automations using low-code/iPaaS platforms (such as Workato and Fivetran) We’re looking for candidates who have: Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience Minimum 8+ years of hands-on experience in software engineering, with expertise in backend or distributed systems in cloud environments Advanced proficiency in Python or Node.js Expert-level AWS experience: Lambda, Step Functions, S3, CloudWatch, VPCs, IAM. Deep hands-on expertise with Terraform and modern DevOps practices, including CI/CD and infrastructure lifecycle automation Mastery of Git and modern source control workflows (Gitflow), using Github Strong communication, collaboration, and leadership skills with a history of mentorship and technical ownership. Technologies we use and teach: Python, Node.js AWS (Lambda, Step Functions, S3, CloudWatch, VPCs, IAM) Databricks, Airbyte Terraform Git, Github Salesforce, Netsuite, Workday, Marketo, Clari, Adaptive Windsurf About Chainalysis Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence. You belong here. At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture. We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.

Manage customer relationships by understanding their goals, proactively solving problems, increasing product adoption, and collaborating internally to improve customer experience. | Experience in customer success or account management with digital/software products, strong relationship-building skills, interest in cryptocurrency, and ability to travel 20-30%. | Our Customer Success team is insatiably curious and adept at problem-solving. We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success. We’re also extremely collaborative and work cross-functionally to share the insights we learn from our customers. Within the private sector segment, our team is driven by our mission to make the world a safer place by supporting customers that track and investigate illicit activities involving cryptocurrency like human trafficking, terrorist financing, and money-laundering. As a Customer Success Manager, you'll develop a deep understanding of your customers' challenges and industry trends. By providing confident and consultative guidance, you'll demonstrate how Chainalysis can help customers achieve their business objectives. The ideal candidate can build strong relationships with customers and cross-functional teams internally, and is passionate about advocating for their customers' needs. In this role, you'll: Establish a regular cadence of contact and reviews with your customers that allows you to understand your stakeholders and their individual and organizational goals, proactively solve problems, and maintain optimal customer health with risks of customer churn identified early and mitigated effectively Meet with customers both virtually and in-person, requiring travel 20-30% of the time based on customer and business needs Directly contribute to increasing the adoption, renewal, and net retention of our most important customers by monitoring their usage, noticing meaningful trends, and executing strategic account plans Answer advanced product usage and technical questions related to data and investigations across our product suite Collaborate cross-functionally and advocate for the needs of customers to leaders in different internal departments Support cross-functional initiatives to improve the overall customer experience Provide input on how to automate, simplify, and improve our daily workflows to make the Customer Success team more efficient and scalable We’re looking for candidates who have: Customer Success or Account Management experience with a digital or software product Prior experience in the technology space Experience building out customer journeys, account plans and expanding product adoption Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean) An interest in cryptocurrency and a passion to deliver on Chainalysis’ mission to build trust in blockchains Nice to have experience: Private sector, financial markets experience Current and/or previous experience working within the Crypto ecosystem. Investigative or analytical experience within the financial services industry About Chainalysis Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence. You belong here. At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture. We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.