CenturyLink

Lead and develop customer insights programs to inform strategic decision-making across marketing, product, and customer experience. | Extensive experience in customer insights, market research, and leadership, with skills in data interpretation, storytelling, and stakeholder influence. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The Director of Customer Insights is a strategic leadership role within the Growth and Experience Marketing organization, responsible for shaping and executing a comprehensive insights strategy that informs customer-centric decision-making across marketing, product development, and customer experience initiatives. This role serves as the enterprise authority on customer behavior, sentiment, and preferences, translating complex data into actionable strategies that drive growth, enhance engagement, and improve the overall customer journey. Location This is a work from home position within the U.S. The Main Responsibilities • Lead the development and execution of customer insights programs, including qualitative and quantitative research, segmentation, journey mapping, and sentiment analysis. • Own and evolve key customer metrics including Net Promoter Score (NPS), Customer Health Score (definition, methodology, and reporting), and Customer Lifetime Value (CLV) calculations. • Deliver actionable business intelligence on how customers engage with products and services, identifying usage patterns, pain points, and opportunities for improvement. • Partner with cross-functional teams (e.g., Marketing Analytics, Audience Management, Customer Experience, Product, and Sales) to embed insights into strategic planning, campaign development, and product innovation. • Translate research findings into compelling narratives and strategic recommendations for senior leadership and stakeholders. • Champion the use of advanced analytics, AI, and predictive modeling to uncover emerging customer trends and inform proactive marketing strategies. • Ensure governance and ethical use of customer data, maintaining compliance with privacy regulations and internal standards. • Manage vendor relationships and oversee external research partnerships to augment internal capabilities. • Build and lead a high-performing team of insights professionals, fostering a culture of curiosity, collaboration, and continuous improvement. What We Look For in a Candidate Qualifications: • Bachelor’s degree in Marketing, Business, Psychology, Data Science, or related field. • 10+ years of experience in customer insights, market research, or marketing analytics, with at least 5 years in a leadership capacity. • Proven ability to lead cross-functional teams and influence senior stakeholders. • Expertise in designing and executing research projects that drive strategic outcomes. • Strong analytical skills with proficiency in data interpretation and storytelling. • Excellent communication and presentation skills, with the ability to translate complex data into clear, actionable insights. Preferred Experience: • Master’s degree in Business Administration, Marketing Analytics, or a related discipline. • Experience in B2B marketing, telecom, technology, or enterprise services industries. • Familiarity with tools such as Adobe Real-Time CDP, Salesforce, Tableau, SQL, and marketing automation platforms (e.g., Marketo, Eloqua). • Demonstrated success in leveraging AI and machine learning for customer segmentation and predictive analytics. • Experience with customer journey mapping, persona development, and omni-channel engagement strategies. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI $163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure Requisition #: 340712 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Develops and manages customer relationships, identifies sales opportunities, and drives revenue growth through strategic account planning. | Requires 7+ years of industry sales experience, strong communication skills, proficiency in MS Office, and knowledge of telecom industry preferred. | This a Full Remote job, the offer is available from: Mexico, Arizona (USA) About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role Identifies and develops new Large Enterprise sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Responsible for the implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels. Location Allows for Work From Home in the Las Vegas Metropolitan area, Arizona, New Mexico, and Texas. Requires at least 50% or more of time conducting sales activities outside of the office. The Main Responsibilities • Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company. • Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts. • Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services. • Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements. • Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer. What We Look For in a Candidate Basic Qualifications: • 7+ years of industry sales experience. • Minimum skills required to perform in this role. • Attention to detail with good organizational capabilities. • Ability to prioritize with good time management skills. • Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close. • Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction. • Proficient in MS office products: Outlook, Word, Excel, and PowerPoint. Preferred Qualifications: • Knowledge and understanding of the telecom industry's competitive landscape. • Experience with Salesforce.com preferred. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $107,499 - $143,325 in these states: AZ and NM. $112,875 - $150,497 in these states: NV. $118,251 - $157,658 in these states: TX. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: • Benefits • Bonus Structure #LI-HE1 #LI-Remote #GLE Requisition #: 340791 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. This offer from "CenturyLink" has been enriched by Jobgether.com and got a 84% flex score.