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Respond to and mitigate cybersecurity incidents, proactively identify risks, and strengthen defenses in a high-accountability environment. | Bachelor's degree or equivalent experience, strong security fundamentals, relevant certifications, 4+ years incident response experience, cloud security knowledge, and strong communication skills. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role Cybersecurity Incident Response Team (CIRT) Engineers at Lumen are on the front lines of protecting the systems that power global connectivity. In this role, you’ll respond to and mitigate cybersecurity threats while proactively identifying risks and strengthening our defenses. At Lumen, this work goes beyond incident response, it’s an opportunity to solve complex problems, influence how we defend at scale, and help shape the future of our security capabilities. You’ll collaborate with internal teams and partners to drive innovation, improve detection, and anticipate emerging threats in a fast-paced, high-accountability environment. If you’re motivated by challenging work, continuous learning, and the chance to make a real impact, this role offers the flexibility, trust, and support to help you grow while contributing to meaningful outcomes across our infrastructure and services. Location This is a remote position open to candidates based anywhere in the U.S. The Main Responsibilities • Shift hours are from 10:00am to 7:00pm Pacific Time. Analyst can be located in any US state. • Respond to, remediate, and document information security incidents not limited to dashboard (Advanced Threat Appliance & SIEM) alerts, tickets, emails, or phone calls. • Actively hunt the enterprise for insecure, suspicious, or malicious activity. • Review data that is processed within the SIEM to find incident evidence and suspicious events as well as out of scope events. • Verify and validate security notifications from both internal and external sources. • Identify and resolve incidents that are not defined by (or deviate from) an existing incident response guide. • Assist with significant incidents as needed or assigned, including outside of normal business hours. • Provide feedback for development and consistency of automated threat detection mechanisms. • Update and maintain response guides for accuracy. • Support Security projects to improve Cyber Defense Team or Lumen's security posture. • Demonstrate effective communication skills, both verbal and written What We Look For in a Candidate Minimum Qualifications • Bachelor’s in Computer Science, Engineering, or related field (or equivalent experience) • Strong understanding of security fundamentals: host/network hardening, networking protocols, intrusion techniques, and risk management • Analytical/problem-solving skills across networking, operating systems, and malware analysis • Relevant certifications (or willingness to obtain): Security+, CEH, OSCP, GCIH, CISSP, GPEN, GWAPT, GISEC, CISM, or CISA • U.S.-based and able to obtain government suitability • Strong communication skills; able to present technical concepts to both technical and non-technical audiences • Experience with cloud security (AWS, Azure, GCP) • Broad knowledge of current and emerging technologies Preferred Qualifications • 4+ years in incident response, forensics, risk assessments, application or network security • Experience in network/firewall engineering, design, and implementation • Familiarity with security tools (SIEM, IDS/IPS, endpoint protection) • Experience monitoring threats and performing initial triage • Microsoft or UNIX/Linux administration • Experience implementing controls to reduce risk and data exposure • Scripting experience (Python or Perl) • Experience in large enterprise or carrier-scale environments Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure What to Expect Next Requisition #: 342538 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Respond to and remediate cybersecurity incidents, proactively hunt threats, and improve security posture in a remote, high-accountability environment. | Bachelor's degree or equivalent experience, strong security fundamentals, relevant certifications or willingness to obtain, 4+ years incident response preferred, strong communication skills, and U.S. based. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role Cybersecurity Incident Response Team (CIRT) Engineers at Lumen are on the front lines of protecting the systems that power global connectivity. In this role, you’ll respond to and mitigate cybersecurity threats while proactively identifying risks and strengthening our defenses. At Lumen, this work goes beyond incident response, it’s an opportunity to solve complex problems, influence how we defend at scale, and help shape the future of our security capabilities. You’ll collaborate with internal teams and partners to drive innovation, improve detection, and anticipate emerging threats in a fast-paced, high-accountability environment. If you’re motivated by challenging work, continuous learning, and the chance to make a real impact, this role offers the flexibility, trust, and support to help you grow while contributing to meaningful outcomes across our infrastructure and services. Location This is a remote position open to candidates based anywhere in the U.S. The Main Responsibilities • Shift hours are from 10:00am to 7:00pm Pacific Time. Analyst can be located in any US state. • Respond to, remediate, and document information security incidents not limited to dashboard (Advanced Threat Appliance & SIEM) alerts, tickets, emails, or phone calls. • Actively hunt the enterprise for insecure, suspicious, or malicious activity. • Review data that is processed within the SIEM to find incident evidence and suspicious events as well as out of scope events. • Verify and validate security notifications from both internal and external sources. • Identify and resolve incidents that are not defined by (or deviate from) an existing incident response guide. • Assist with significant incidents as needed or assigned, including outside of normal business hours. • Provide feedback for development and consistency of automated threat detection mechanisms. • Update and maintain response guides for accuracy. • Support Security projects to improve Cyber Defense Team or Lumen's security posture. • Demonstrate effective communication skills, both verbal and written What We Look For in a Candidate Minimum Qualifications • Bachelor’s in Computer Science, Engineering, or related field (or equivalent experience) • Strong understanding of security fundamentals: host/network hardening, networking protocols, intrusion techniques, and risk management • Analytical/problem-solving skills across networking, operating systems, and malware analysis • Relevant certifications (or willingness to obtain): Security+, CEH, OSCP, GCIH, CISSP, GPEN, GWAPT, GISEC, CISM, or CISA • U.S.-based and able to obtain government suitability • Strong communication skills; able to present technical concepts to both technical and non-technical audiences • Experience with cloud security (AWS, Azure, GCP) • Broad knowledge of current and emerging technologies Preferred Qualifications • 4+ years in incident response, forensics, risk assessments, application or network security • Experience in network/firewall engineering, design, and implementation • Familiarity with security tools (SIEM, IDS/IPS, endpoint protection) • Experience monitoring threats and performing initial triage • Microsoft or UNIX/Linux administration • Experience implementing controls to reduce risk and data exposure • Scripting experience (Python or Perl) • Experience in large enterprise or carrier-scale environments Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure What to Expect Next Requisition #: 342538 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Provide technical support, system administration, and infrastructure maintenance for hosting products in a remote environment. | Requires 8 years related experience or equivalent education, technical certifications may be needed, and ability to work rotational shifts. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role At Lumen, this role supports and advances the critical infrastructure customers rely on today while helping build the AI-ready networks and platforms of tomorrow. Operating in an environment defined by performance, security, resilience, and innovation, the successful candidate will have the opportunity to take ownership, solve complex challenges, and make a measurable impact. As part of a collaborative team, this position provides customer support, provisioning, service monitoring, and infrastructure support for hosting products, including highly available clustered systems. Responsibilities include troubleshooting and resolving technical issues, providing system administration support, participating in on-call operations, and working directly with customers during system installations and final testing. The role also supports and enhances hosting infrastructure through systems monitoring, backup and recovery, security, maintenance, and tool implementation. At Lumen, bold ideas are valued, expectations are clear, and trust is built into the way teams operate—empowering employees to expand their expertise, embrace emerging technologies, and help shape the future of connected experiences. Location This is a work from home position within the US. The Main Responsibilities • Set up and move workstations; repairing PCs; imaging PCs; and troubleshooting printer problems and network connectivity issues of moderate complexity. • Respond to requests for software installation and follow procedures for confirmation of approved software and licensing availability. Configure and troubleshoot as needed. Escalate for evaluation and complex troubleshooting if necessary. • Troubleshoot issues with telecommunications service, equipment and setup within defined procedures. Follow appropriate escalation paths as necessary. • Assist with ISP connectivity issues for work at home employees with company provided ISP service. Contact Internet Service Provider representatives to facilitate resolution of issues and monitor completion timelines. • With moderate supervision, conduct computer diagnostics to investigate and diagnose hardware and software problems. May replace defective components, and provide technical assistance. • Notify licensing asset manager regarding unused licenses and follow proper controls in accordance with company policy and procedures. • Provide technical support of moderate complexity to computer users relying primarily on previous experience but also referring to documented procedures and available tools as needed. • Facilitate IT help tickets to closure in a timely manner, and assist lower level IT Support Technicians in resolving larger issues. • Work with management to determine appropriate next steps for IT concerns not specific to the IT Support department. • Assist in collecting and updating any job-specific documentation and job aids for future use. • Be a peer resource for lower level IT Support Technicians on software and equipment. • Operate within existing company systems policies and procedures related to users, system environments, directories, and security. • Ensure that data backups are completed on schedule and without error; coordinate IT disaster recovery operations, and review inventory of computer parts and orders for emergency repairs to ensure minimal downtime. Troubleshoot errors of moderate complexity. What We Look For in a Candidate • Assoc degree or equivalent education and relevant experience. • 8 years related experience in specific area or equivalent. • May require technical certification. • Rotational shift 24/7 Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $64,668 - $86,190 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $67,875 - $90,500 in these states: CO HI MI MN NC NH NV OR RI $71,108 - $94,809 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure Requisition #: 342728 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead design and adoption of AI-native engineering and distributed software architecture across enterprise teams. | Requires deep expertise in AI-native engineering, distributed systems, software architecture, and principal-level leadership with strong communication skills. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Principal Software Engineer serves as a senior technical leader responsible for advancing Lumen's next-generation software architecture strategy, with a focus on AI-native engineering, agentic systems, intelligent automation, and large-scale distributed software solutions. This role operates at the intersection of software architecture, information architecture, and emerging AI technologies.The individual will drive the design and adoption of reusable architectural patterns, engineering frameworks, and intelligent capabilities that enable teams to build innovative customer-facing solutions while accelerating software delivery and operational effectiveness. Working across organizational boundaries, this role helps transform complex information assets, software services, and emerging technologies into scalable products, automation capabilities, actionable intelligence, and differentiated customer experiences. This position combines hands-on technical leadership with enterprise influence. The Principal Software Engineer partners with Engineering, Product, Architecture, Security, and Operations teams to establish technical direction, guide strategic technology investments, and ensure solutions are scalable, resilient, secure, and aligned with long-term business objectives. Location This is a remote postion open to candidates based anywhere in the US. The Main Responsibilities AI-Native Engineering and Intelligent Systems • Lead the adoption of AI-native engineering practices that improve software quality, engineering productivity, and delivery velocity. • Design architectures that incorporate intelligent agents, automation capabilities, and AI-assisted workflows into enterprise solutions. • Define patterns for agent orchestration, collaboration, task delegation, context sharing, and operational governance. • Guide the development of AI-enabled capabilities that improve customer experiences, operational effectiveness, service intelligence, and business outcomes. • Evaluate emerging AI technologies and establish practical adoption patterns across multiple engineering organizations. Software Architecture and Distributed Systems • Architect scalable distributed systems supporting mission-critical enterprise services and customer-facing applications. • Define architectural standards for reliability, scalability, resiliency, observability, and operational excellence. • Guide technology decisions involving cloud-native services, event-driven architectures, large-scale information processing, and intelligent automation frameworks. • Design reusable software components, integration patterns, and shared capabilities that accelerate solution delivery across the enterprise. Information Architecture and Intelligent Solutions • Design information architectures that enable efficient discovery, integration, governance, and consumption of enterprise information assets. • Establish patterns for real-time information exchange, analytics, automation, and AI-enabled decision support capabilities. • Guide the development of information-intensive services that support operational insights, customer intelligence, and intelligent application experiences. • Promote interoperability, governance, and reusable architectural standards across software, information, and intelligent systems. Technical Leadership • Serve as a trusted advisor to engineering and technology leaders on strategic technical initiatives. • Establish architectural standards and influence technology direction across multiple organizations. • Mentor engineers, architects, and technical leads while fostering a culture of engineering excellence and innovation. • Drive adoption of reusable capabilities and architectural patterns that accelerate delivery and reduce operational complexity. What We Look For in a Candidate AI, Automation, and Intelligent Systems • Experience designing and implementing production-grade intelligent systems, agentic applications, or AI-enabled software solutions. • Strong understanding of modern AI orchestration frameworks, workflow automation, tool integration, and AI-assisted software delivery. • Experience applying AI technologies to improve customer-facing products, operational decision-making, service intelligence, or engineering effectiveness. Software Architecture and Distributed Systems • Deep expertise designing large-scale distributed applications and enterprise software systems. • Experience with cloud-native architectures, event-driven systems, streaming technologies, and highly scalable software services. • Strong understanding of software architecture principles, system reliability, observability, performance optimization, and operational excellence. Information Architecture and Data-Driven Systems • Experience designing information architectures and data-intensive systems that support analytics, automation, AI-enabled capabilities, and customer-facing solutions. • Understanding of data governance, interoperability, data product design, and large-scale information management principles. • Experience transforming complex information assets into actionable insights, intelligent services, or measurable business value. Technical Expertise • Proficiency in one or more modern programming languages such as Python, Java, Scala, Go, or equivalent technologies. • Experience delivering enterprise solutions across public cloud, hybrid cloud, and distributed computing environments. • Familiarity with modern engineering practices, developer tooling, automation frameworks, and software delivery platforms. Principal-Level Leadership • Demonstrated success as a Principal Engineer, Enterprise Architect, Distinguished Engineer, or equivalent senior technical leadership role. • Proven ability to establish technical direction and influence organizational strategy without direct authority. • Strong communication skills with the ability to engage engineers, architects, technology leaders, executives, and business stakeholders. • Experience leading complex technical initiatives that achieved broad adoption and measurable business impact across multiple organizations. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI $167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure Requisition #: 342705 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead and define enterprise cloud architecture patterns and cost models to support business growth and technology investment decisions. | 10+ years in cloud and platform architecture, expertise in cost aware architecture and FinOps, strong communication and leadership skills. | Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role The Senior Lead Solution Architect role will work in partnership with the Business Units, leading innovative conversations that help shape the growth of our business. The successful Solution Architect must have a strong desire to leverage their technical and communication skills, including business acumen, to understand business requirements, develop a technical architecture, and effectively present solutions that address our business partner’s requirements and provide business value. Location This is a work from home position within the US. The Main Responsibilities • Standard Architecture Patterns, Blueprints, and Cost Profiles (Core Accountability) • Define, publish, and maintain approved cloud and application architecture patterns/blueprints, including • Platform and landingzone patterns • Application and domain reference architectures • Data, integration, and workload patterns • Pair each pattern with explicit cost models, including • Baseline and scalable cost assumptions • Key cost drivers and levers • Expected unit economics where applicableEnsure architecture patterns enable rapid delivery, consistency, and predictable financial outcomes across teams. • Continuously evolve patterns to reflect new cloud services, pricing models, and optimization opportunities. Shape • Embed cost awareness into architecture from the earliest design stages, treating cost as a firstclass architectural quality attribute. • Apply FinOps principles to ensure architecture decisions support: • Accurate forecasting and budgeting • Partner with engineering teams to design solutions that align workload characteristics to the most costeffective architectural options. • Support commitmentbased strategies (e.g., savings plans, reservations) through standardized, predictable architecture choices. Shape • Participate in and influence architecture governance and review processes to ensure cost, value, and financial impact are evaluated alongside technical considerations. • Create decision artifacts (architecture options, cost comparisons, tradeoff analyses) that enable leadership to make informed technology investment decisions. Promote adoption of standard patterns through enablement, documentation, and direct What We Look For in a Candidate • 10+ years of experience in cloud, platform, and application architecture, with demonstrated senior level ownership and influence. • Proven experience designing and governing enterprisescale, multi cloud architectures across both platform and application layers. • Strong expertise in cost aware architecture, cloud economics, and applying FinOps concepts in real world delivery. • Demonstrated ability to define and drive adoption of standard architecture patterns and reference architectures. • Excellent communication skills, with the ability to influence senior technical and business stakeholders. Preferred Qualifications & Certifications • FinOps Certified Practitioner (FCP) • TOGAF Certification (or equivalent enterprise architecture framework experience) • Cloud Architect – Professional level certifications, such as: • AWS Certified Solutions Architect – Professional • Microsoft Azure Solutions Architect Expert • Google Cloud Professional Cloud Architect • Experience working closely with Enterprise Architecture, Cloud Center of Excellence (CCoE), or Architecture Review Boards. • Exposure to largescale cloud financial management, forecasting, and optimization initiatives. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI $145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure Requisition #: 341616 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead strategic people transformation initiatives to advance enterprise transformation, organizational effectiveness, and workforce readiness as a trusted advisor and program leader. | Requires 10+ years HR experience in organizational design and change management, leadership experience, and knowledge of AI's impact on workforce and operating models. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Director of HR Solutions is responsible for shaping and driving strategic people transformation initiatives that advance business transformation, organizational effectiveness, and workforce readiness. Serving as a business-facing internal consultant, this role leads cross-functional initiatives and partners with business leaders, People Strategists, and HR Centers of Excellence (COEs) to develop and execute people strategies that enable enterprise transformation initiatives, including AI-enabled ways of working and evolving business operating models. This role serves as a trusted advisor to leaders by ensuring the people implications of enterprise transformation are thoughtfully assessed and addressed, including organizational design, workforce strategy, talent requirements and change adoption. Leveraging strong change leadership and program execution capabilities, the Director of HR Solutions drives organizational readiness and sustained adoption, helping the business successfully navigate change and achieve strategic outcomes. At Lumen, we’re not just transforming our systems – we’re reimagining how people and technology work together to create a more agile, innovative, and high-performing future. Work Location This is a remote opportunity open to candidates located anywhere in the U.S. The Main Responsibilities • Serve as a strategic advisor to senior business leaders on enterprise transformation initiatives, including AI-enabled ways of working and evolving business operating models, ensuring organizational impacts, people implications, and change requirements are identified and addressed. • Advise leaders on the people implications of AI adoption and technology-enabled transformation, including organizational capabilities, role redesign, workforce planning, skills evolution and change readiness. • Lead multiple cross-functional initiatives to assess organizational impacts and develop integrated people strategies that advance business transformation, organizational effectiveness, workforce readiness, and employee experience. • Lead the development and execution of organizational design and workforce strategies that align with evolving business operating models, improve organizational effectiveness, clarify accountability, and enable sustained transformation. • Lead enterprise change management strategies that enable a successful transformation, ensuring organizational readiness, stakeholder alignment, capability building, adoption, and measurable business outcomes. • Collaborate closely with project sponsors and cross-functional teams to define initiative scope, deliverables, resource requirements, success measures, work plan, implementation strategies, change plans, and governance frameworks. • Drive effective execution of transformation initiatives by ensuring timely delivery of milestones and deliverables, facilitating effective project and stakeholder meetings, providing progress updates, and driving accountability throughout the transformation lifecycle. • Identify and mitigate transformation risks, inform initiative prioritization, and integrate employee engagement, experience, and capability-building strategies to enable lasting adoption and long-term transformation success. What We Look For in a Candidate • Bachelor's degree in HR, Organizational Development, or related field, or equivalent experience • 10+ years of progressive HR experience with expertise in organizational design, workforce transformation, change management and related disciplines. • 4+ years of direct or matrixed leadership experience. • Demonstrated experience assessing and addressing the people implications of transformation, including organizational redesign, operational model evolution, workforce planning, role design, capability development, and change adoption. • Deep expertise in organizational design and effectiveness, including organizational structures, spans and layers, decision rights, governance, team effectiveness, and organization diagnostics, with the ability to develop recommendations and guide senior leaders through organizational tradeoffs and decisions. • Demonstrated working knowledge of generative AI and AI agents, including their impact on workforce design and operating models, with a commitment to responsible AI practices and continuous learning. • Strong executive experience with demonstrated ability to build strong relationships, influence senior leaders and executive stakeholders, facilitate alignment and drive decisions across complex, matrixed organization. • Exceptional organizational, consulting, problem-solving, and strategic execution capabilities, with the ability to lead multiple high priority initiatives simultaneously. • Strong analytical skills and business acumen with the ability to leverage data and insights to inform decisions, develop recommendations, and drive measurable business outcomes. • High learning agility and ability to thrive in ambiguity, navigate complexity, and adapt to shifting priorities in a rapidly evolving business environment. • Self-motivated, self-directed leader with a continuous improvement mindset and a passion for enabling organization transformation and enterprise change. Preferred Qualifications: • Prior experience leading enterprise transformation programs and strategic workforce initiatives. • Experience supporting AI-enabled transformation and translating AI-driven business priorities into workforce, organization, and change implications. Ability to drive responsible, human-centered AI adoption through cross-functional partnership. • Experience working in agile environments and applying agile principles to transformation delivery and change execution. • Professional certifications such as Prosci, CCMP, SPHR, SHRM-SCP, or Agile certifications (e.g., SAFe, Scrum Master). Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI $167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure Requisition #: 342582 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead product strategy and execution for public sector offerings, managing cross-functional teams and ensuring delivery of scalable solutions. | 10+ years leadership in product management or related fields with strong public sector knowledge and technical fluency. | Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role The Senior Director of Product Development – Public Sector is responsible for leading product strategy, development execution, and operating rigor across a portfolio of public-sector offerings. This leader will define vision and roadmap, translate complex customer and regulatory requirements into scalable solutions, and drive cross-functional delivery from concept through launch and continuous improvement. The role also establishes the measurement, KPI, and communication frameworks needed to provide executive visibility, improve delivery predictability, and ensure high-quality outcomes across product and program teams. Success in this role requires strong public-sector domain knowledge, technical fluency, disciplined execution, and the ability to align engineering, operations, legal, and leadership around shared business objectives. The Main Responsibilities Strategic Product Leadership & Portfolio Management • Define and execute the product strategy for Public Sector offerings, aligning portfolio priorities with organizational goals, market demand, and customer mission outcomes. • Lead long-term roadmap planning across multiple initiatives, balancing innovation, regulatory requirements, technical feasibility, and business value. • Build business cases and investment priorities that support growth, differentiation, and scalable delivery for government and education customers. Product Development, Program Delivery & Execution • Lead the end-to-end lifecycle across product and technical initiatives, from concept, validation, and requirements through development, launch, and iterative enhancement. • Oversee a portfolio of complex programs and product deliverables, ensuring timelines, dependencies, resource plans, and milestones are synchronized across teams. • Drive prioritization using customer insight, operational data, technical constraints, and business impact. • Ensure requirements are clearly defined and translated into actionable technical plans that support quality, compliance, security, accessibility, and usability standards. Stakeholder Engagement, Communication & Governance • Serve as the central communication point across engineering, operations, sales, legal, and executive stakeholders, tailoring updates to technical and non-technical audiences. • Establish standardized reporting, governance, and executive communication mechanisms that create transparency around progress, risks, decisions, and outcomes. Cross-Functional Leadership & Team Development • Lead, coach, and mentor product leaders, program managers, and cross-functional teams to deliver with consistency, accountability, and speed. • Partner closely with engineering, QA, operations, sales, marketing, finance, and legal to remove obstacles and enable seamless execution. Performance, Metrics & Business Management • Define and manage KPI, measurement, and frameworks that provide visibility into delivery health, product performance, quality, cost efficiency, and business impact. • Track budgets, ROI, and resource allocation across multiple initiatives, ensuring effective prioritization and fiscal discipline. • Identify risks early, implement mitigation plans, and improve delivery predictability through consistent operating rhythms, tooling, and reporting. What We Look For in a Candidate Required Qualifications • 10+ years of leadership experience in product management, product development, technical program management, or a related discipline. • Proven success leading complex product portfolios and large-scale technical programs with multiple stakeholders and cross-functional dependencies. • Demonstrated ability to build and launch products from concept to scale while establishing delivery frameworks, KPIs, and operating mechanisms. • Strong understanding of government procurement, compliance, security, and policy requirements in public-sector or similarly regulated environments. • Exceptional communication, executive presence, and stakeholder management skills, with the ability to translate technical complexity into clear business insight. Preferred Qualifications • Experience supporting public-sector clients across federal, state, local, or education markets. • Understanding of government platforms, data security standards, and regulated delivery environments. • Experience implementing KPI dashboards, reporting frameworks, or workflow tools such as Jira, Confluence, Smartsheet, Tableau, or similar platforms. • Background leading distributed, matrixed, or multi-disciplinary teams across product, engineering, and operations. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $174,876 - $233,168 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $183,621 - $244,827 in these states: CO HI MI MN NC NH NV OR RI $192,364 - $256,486 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure Requisition #: 342118 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead product strategy and business performance for managed network and security services portfolio. | 15+ years in product management or related leadership roles in telecom or technology with strong financial and cross-functional leadership skills. | Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role The Vice President, Fabric Solutions is a senior Product leader responsible for defining, building, and scaling Lumen’s Managed and Professional Services and Managed Security Services portfolio. This role owns the end-to-end service portfolio strategy, productization, and financial performance of Managed and Professional Services, including SASE, and advanced security services. The VP will drive the evolution of Lumen’s “service wrapper” strategy—creating differentiated, scalable offerings that enhance the value of Lumen’s network and enable enterprise customers to modernize their infrastructure. Operating at the intersection of Product, Sales, Operations, Legal, and Finance, this leader will define how services are built, packaged, priced, sold, and governed—ensuring alignment across the organization to deliver profitable growth and exceptional customer outcomes. This is a highly cross-functional leadership role requiring strong business ownership, strategic vision, and the ability to influence execution across a large, matrixed organization. The Main Responsibilities Product Strategy & Portfolio Ownership Own the Managed Network and Security Services portfolio strategy, vision, roadmap, and lifecycle management Define and evolve offerings across SASE, NaaS, and security services (e.g., MDR, XDR, ZTNA) Lead service productization, packaging, pricing, SLAs, and standardization to enable scalable delivery Drive Lumen’s “service wrapper” strategy, increasing the value and attach of services to core network offerings Business Ownership & Financial Performance Own the business performance of the portfolio, revenue growth, margin expansion, and cost alignment Partner with Finance to develop pricing strategies, financial models, and investment cases Identify and execute opportunities to increase attach rates, customer lifetime value, and service adoption Define KPIs and performance metrics to track success and inform strategic decisions Cross-Functional Leadership Partner closely with Operations to ensure services are deliverable, scalable, and aligned with cost and quality targets Collaborate with Sales to develop GTM strategies, enablement, and sales plays Work with Legal to standardize contracts, SLAs, and commercial frameworks Align with Engineering and Architecture to ensure technical feasibility and roadmap alignment Act as the central point of accountability for aligning all functions to deliver the portfolio successfully GTM & Commercialization Define and enable GTM strategies, including segmentation, positioning, and solution bundling Support Sales in driving adoption of managed services through clear value propositions and repeatable sales motions Develop strategic partnerships with key vendors and ecosystem partners to enhance offerings Innovation & Portfolio Evolution Continuously evolve the portfolio to align with emerging enterprise needs, including multi-cloud, edge, and AI-driven workloads Drive adoption of automation, AI, and service intelligence to improve scalability and differentiation Identify gaps in the portfolio and lead development of new services to address market demand Customer & Market Alignment Ensure the portfolio reflects real customer needs through ongoing engagement with key clients and market feedback Partner with Customer Experience and Operations to improve service outcomes, satisfaction, and retention Represent Lumen externally as a thought leader in managed network and security services Leadership Profile: Product-oriented business leader with a strong sense of ownership and accountability Highly collaborative, with the ability to influence without direct authority Strategic thinker who can translate vision into practical, scalable offerings Customer-focused, with a passion for delivering meaningful business outcomes Operates with a growth mindset and drives continuous improvement across the organization What We Look For in a Candidate Required • 15+ years of experience in Product Management, Managed Services, or related leadership roles within telecom, technology, or MSP environments • Proven experience owning and scaling service portfolios with clear financial accountability • Strong understanding of Managed Network and Security domains, including SD-WAN, SASE, NaaS, and enterprise security services • Demonstrated success in productizing services (packaging, pricing, lifecycle management) • Experience operating in a highly matrixed organization, driving alignment across Product, Sales, Operations, Legal, and Finance • Strong commercial acumen with ability to connect product decisions to financial outcomes • Executive presence with ability to influence senior stakeholders and drive cross-functional execution • Analytical mindset with experience leveraging data and metrics to guide decisions Preferred • MBA or CS degree a plus • Experience in product design or engineering background a plus Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $211,163 - $281,551 in all states. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure What to Expect Next Requisition #: 341814 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.