CentralReach

Own and execute the product strategy for healthcare revenue cycle management products, working closely with engineering and stakeholders to deliver impactful features. | 3-5 years of product management experience, healthcare RCM knowledge, strong analytical skills, and experience working with engineering teams. | CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. CentralReach is changing how our customers run their revenue cycle. We’re moving organizations away from manually executing every step of billing and claims toward a model where automation handles the routine work and staff spend their time tuning, optimizing, and managing exceptions. This shift covers the full revenue cycle: appointment readiness, billing, claim resolution, and client invoicing. We’re hiring a Product Manager to help make this happen. You’ll work within an established strategic roadmap and be responsible for filling it out: defining what features actually do, how they get built, in what order, and why. You’ll be responsible for measuring and improving business outcomes tied to the products you ship, including automation performance, claims results, and revenue impact. This is a role where the rubber meets the road. You’ll help shape product strategy with leadership and then own the tactical execution: turning direction into well-scoped features, sitting with engineering every day, coordinating across teams, and tracking how things perform once they’re live. You’ll also work closely with our internal managed services team, who use the product daily and are both a critical source of domain knowledge and a key customer. Revenue cycle management is one of the highest-impact areas in healthcare operations, and CentralReach is in the middle of a big shift in how it gets done. You’ll get to shape products that directly cut manual work for customers, improve their financial outcomes, and free them up to focus on providing care. If you like combining domain knowledge with analytical thinking and hands-on product work, this is a great place to do it. Key Accountabilities: Work with Product Leadership to develop and refine the RCM product strategy, then own the execution of that strategy from discovery through delivery. Own and maintain a prioritized product backlog, keeping it aligned with the roadmap and grounded in customer and business value. Define and prioritize features across RCM areas, including Billing & Claims, Claim Resolution, Appointment Readiness, and Client Billing, based on customer value and business impact. Sit with engineering as a true partner, working together daily on scoping, trade-offs, sequencing, and delivery. Take complex revenue cycle workflows and turn them into clear product requirements that engineering, design, and stakeholders can all get behind. Manage dependencies across internal teams and products. Spot risks and timing conflicts early and keep things moving. Build a strong relationship with the internal managed services team, using their operational knowledge and day-to-day feedback to make better product decisions. Work with UX, Marketing, Customer Success, and Support to make sure launches go well and customers actually adopt what you build. Define success metrics for features and products. Use data to understand whether you’re delivering customer value, whether automation is performing, and where revenue impact is coming from. Be the voice of the customer and user for your product area. Own the end-to-end understanding of how customers experience your products and use that to inform what you build and how you prioritize. Stay close to how the RCM market is evolving, including what competitors, payers, and regulations are doing, so your product decisions are grounded in where things are headed, not just where they are today. Get into the weeds of healthcare billing, payer rules, claim adjudication, and related workflows. You’ll need to know this stuff well enough to make good product calls. Desired Skills and Experience: Bachelor's degree or equivalent work experience 3 to 5 years of product management experience, with real exposure to healthcare revenue cycle management (provider-side, payer-side, or health tech). Strong product fundamentals, with evidence of owning meaningful outcomes, not just shipping features. You can connect product decisions to financial or operational impact. Experience thinking about business processes and how to automate or optimize them. You understand what makes a workflow work and where it breaks down. Solid analytical and data skills. You’re comfortable digging into data, forming hypotheses, and using metrics to make decisions. Experience working closely with engineering teams in an agile environment. You understand what it takes to build software day to day. Ability to manage cross-team dependencies and communicate clearly with both technical and non-technical people. You pick up complex or technical topics quickly, even when you don’t have direct prior experience. You’re comfortable partnering with leadership to shape direction and owning execution within your domain. Nice to Have Experience with AI or automation-driven products. Familiarity with claims processing, clearinghouse integrations, payer adjudication, eligibility verification, or related RCM systems. Background working with internal operations or managed services teams as both stakeholders and customers. Experience with configuration-driven or rules-based products. #LI-Remote Base Salary Range $115,000—$135,000 USD Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.

Own and execute the multi-disciplinary product roadmap, translating clinical and operational workflows into scalable solutions, and collaborate across teams. | 5+ years in product management, healthcare or workflow software experience, understanding of practice management, and multi-disciplinary environment support. | CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. CentralReach is expanding beyond its ABA foundation to support multi-disciplinary pediatric therapy, including Speech-Language Pathology (SLP), Occupational Therapy (OT), and Physical Therapy (PT). We’re seeking a senior individual-contributor Product Manager to help shape and deliver this next phase of the platform. This role is designed for a Product Manager who is comfortable operating at the intersection of strategy and hands-on execution. You will contribute to Multi-D product direction while owning end-to-end delivery of complex initiatives across scheduling, authorizations, billing, documentation, and reporting. Success in this role requires navigating ambiguity, deeply understanding real-world clinic workflows, and building solutions that work across disciplines without compromising CentralReach’s ABA strengths. This role plays a critical part in ensuring CentralReach delivers true multi-disciplinary support, not just incremental extensions of ABA workflows. Key Accountabilities: Partner with Product Leadership to help define and evolve the Multi-Disciplinary product strategy Own execution for key areas of the Multi-D roadmap, from discovery through delivery Help balance near-term needs of ABA-first organizations expanding into Multi-D with longer-term platform investments that enable true Multi-Disciplinary care Translate complex clinical, operational, and billing workflows into clear, scalable product solutions Collaborate closely with Engineering, Design, Clinical, Billing, Customer Success, and Support teams Define and track success metrics focused on operational efficiency, accuracy, and customer impact Desired Skills and Experience: Bachelor’s degree or equivalent work experience 5+ years of experience in product management, preferably in healthcare or workflow-intensive B2B software Strong understanding of practice management and care delivery workflows, including scheduling, authorizations, billing, and reporting Experience supporting or designing for multi-service or multi-disciplinary environments Proven ability to operate effectively in ambiguous problem spaces and influence outcomes through strong product judgment and execution #LI-Remote Base Salary Range $130,000—$150,000 USD Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.

Manage site stability, performance, and reliability for a SaaS platform, develop observability stacks, and collaborate on release and incident management. | Extensive experience with cloud environments, containerization, automation, and programming in languages like Python, Go, or Java, along with strong Linux and networking knowledge. | CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. The Engineering Operations group at CentralReach builds the underlying technologies that power our Public and Private Cloud Platforms worldwide. The group is responsible for storage, data infrastructure, IT, observability systems, DevOps, SRE, provisioning, compute, orchestration platform, internal tools, internal platforms (laptops, networks, systems etc.) and services - all the components that make up the CentralReach Platform. If you have a passion for the future, enjoy and thrive in an agile, fast-moving, ever-changing startup environment, welcome and take on technical challenges of all shapes and sizes, have excellent interpersonal skill and sense of humor and enjoy rolling up your sleeves and jumping in, then read on! As a Sr. SRE, you will work closely with the key stakeholders in Software Engineering to drive adoption of modern reliability practices like SLOs, error budget policies, actionable alerts, incident retrospectives, chaos testing, and end-to-end ownership. Key Accountabilities: • Responsible for availability, latency, performance, efficiency, monitoring/observability, emergency response, capacity planning, setting and maintaining SLOs, SLIs and Error Budgets, creating dashboards. • Analyze, troubleshoot and resolve operational challenges contributing to defined SLO's. • Manage site stability, performance, reliability, and maintain uptime for production environments. • Develop a fully automated multi-environment observability stack based on the existing system and extend it to predict capacity needs based on the usage patterns. • Strive for automation to reduce toil and increase development velocity. • Perform application-specific production support, incident management, change management, problem management, RCAs, and service restoration as needed. • Identify changes for the product architecture from the reliability, performance and availability perspective with a data driven approach. • Document resolution run books and standard operating procedures. • Actively look for opportunities to improve the availability and performance of the system by applying the learnings from monitoring and observation. • Collaborate with software development teams in the release management process and to shape the future roadmap and establish strong operational readiness across teams. • Implementation of reliability and observability tools (like New Relic, Prometheus, Grafana etc.,) • Collaborates with Security team and other platform engineering teams to build reliable, maintainable, and scalable solutions that improve our security posture. Desired Skills and Experience: • Strong background as a SRE supporting a 24x7 highly available production environment for a SaaS or cloud service provider. • Solid experience with Monitoring/APM/Observability tools (Splunk, New Relic etc.) • Experience implementing observability plans around logs, metrics, and traces. • Experience in an agile development team developing software. • Experience with cloud infrastructure environments, preferably AWS, and Infrastructure as code (Terraform, CloudFormation). • Extensive experience with Docker, Kubernetes, Helm, CI/CD and config management tools like Ansible, Chef. • Strong experience with containerization technology and/or Kubernetes. • Experience with Release automation, system administration, configuration management. • Experience with programming languages (Java, Python, Go, etc.). • Strong understanding of Linux, Windows, software development, systems, networking, and cloud concepts. • Strong interpersonal and teaming skills - ability to set and enforce process and influence engineers who are not direct reports. • Strong analytical and programming skills (Python, Go, Java etc.). • Deep understanding around best practices for modern cloud security. • Proven experience building observability for security concerns, such as privilege escalations and bot detection. Base Salary Range $160,000-$180,000 USD Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.

Leading AI and security programs, designing and deploying AI governance frameworks, and ensuring compliance with regulations. | Extensive experience in AI application development, system design, operational excellence, and technical leadership, with a focus on AI/ML-powered product features and distributed systems. | CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. CentralReach’s AI team operates as an AI Foundry: a cross-functional group that rapidly builds, validates, and scales AI-enabled product capabilities. The Principal Software Engineer, AI Applications is the senior-most engineer on the AI team and sets the technical bar for how AI-powered product experiences are designed, built, evaluated, and operated. This role is hands-on and deeply engaged across the early stages of development of AI applications, from early prototypes and pilots through production hardening and scale. They partner closely with AI product builders, Product organization leaders and DevOps to translate customer problems into reliable AI features that integrate seamlessly with CentralReach’s core workflows. They also establish engineering standards for AI application development: evaluation and quality thresholds, observability, guardrails and performance management. Key Accountabilities: Technical Leadership & Engineering Excellence Serve as the technical lead for AI application development within the AI Foundry, setting standards for code quality, architecture, and delivery Lead by doing: design and implement core AI application components, critical services, and integration layers Mentor AI engineers; raise the bar on engineering rigor and AI-specific best practices Establish quality thresholds and release criteria (accuracy, latency, reliability, cost, and user trust) Design safeguards and “safe failure modes”: fallback behaviors, confidence thresholds, user controls, content filtering, and transparency patterns AI Application Development (Hands-On) Build AI-powered product capabilities end-to-end (service + workflow integration + instrumentation), including LLM-enabled workflows, RAG, summarization, classification, and automation patterns Build and maintain shared libraries/components for AI application development (prompt/tooling patterns, service templates, evaluation utilities, safety layers) Own technical readiness for production: reliability, observability, performance tuning, and incident response preparedness Collaborate with platform Engineering and DevOps to ensure CI/CD and environment consistency, scaling strategies, cost controls for inference and secrets management and secure data handling Cross-Functional Delivery & Integration Partner tightly with AI product builders and workflow Product owners to translate validated prototypes into production implementations Collaborate with core engineering teams to integrate AI capabilities into CentralReach’s main platforms Strategic Direction & Innovation Identify and prioritize foundational investments that increase delivery velocity and reduce long-term maintenance: reusable components, platform primitives, and standardized patterns Evaluate build vs. buy decisions for AI tooling and recommend approaches aligned to CR constraints Stay current with AI application engineering practices and help translate emerging techniques into safe, valuable product capabilities Desired Skills and Experience: Bachelor's degree or equivalent work experience 10+ years of professional software engineering experience, with principal-level scope and demonstrated technical leadership Strong experience building and operating production distributed systems and backend services Demonstrated hands-on experience delivering AI/ML-powered product features (LLMs and/or traditional ML), including evaluation and monitoring Experience with retrieval systems and search relevance (RAG, embeddings, indexing, ranking, evaluation) Strong system design skills: APIs, data flows, integration patterns, performance and reliability tradeoffs Experience with observability and operational excellence (logging, metrics, tracing, alerting, incident response) Ability to communicate technical concepts clearly to product, design, and executive stakeholders Experience in a healthcare SaaS environment Familiarity with multi-tenant architectures and enterprise access control models Experience building internal platforms/tooling that improve developer experience and standardize best practices #LI-Remote Base Salary Range $180,000—$200,000 USD Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.

Own and strategize the development of core platform capabilities like IAM, task, and file management, while collaborating across teams to ensure cohesive user experiences. | Extensive product management experience in platform or shared services, strong technical fluency in IAM/security, and proven ability to influence across teams in a complex environment. | CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. The Product Manager - IAM & Core Services owns the strategy, roadmap, and execution for CentralReach’s core user platform capabilities. This role is responsible for some of the most foundational and high-impact areas of the platform - identity and access management, task management, file management, and other shared capabilities as they evolve. In addition to direct product management, this role serves as connective tissue across the product organization. Because identity and platform capabilities touch nearly every workflow, the IAM & Core Services Product Manager is expected to build strong, trust-based relationships with Product Managers across clinical, billing, scheduling, and administrative domains. Success in this role requires a systems-level mindset, technical fluency, and the ability to influence without authority in a complex, highly regulated healthcare technology environment. Responsibilities Platform Ownership: Own the end-to-end product vision, roadmap, and delivery for user management, IAM (authentication, authorization, MFA, SSO), and shared platform capabilities. Cross-Product Enablement: Act as a strategic partner to Product Managers across functional verticals, ensuring IAM and shared platform decisions support their workflows and roadmap goals. Identity & Access Strategy: Define and evolve role-based access, permissions, and authentication models that scale across diverse personas, products, and customer configurations. Organizational Glue: Build strong internal relationships across product, engineering, security, and design teams; proactively surface impacts, dependencies, and opportunities for alignment. Stakeholder Alignment: Serve as a central coordination point for initiatives that span multiple product areas, helping teams understand tradeoffs and sequencing. Backlog & Prioritization: Validate and prioritize work based on customer impact, platform leverage, security posture, and cross-product enablement. Technical Translation: Translate complex technical concepts and constraints into clear product direction and business impact for a broad set of stakeholders. Dependency & Risk Management: Identify cross-team dependencies, integration risks, and timing conflicts early and work collaboratively to resolve them. User Experience Consistency: Ensure shared capabilities (task management, file management, identity flows) deliver cohesive and intuitive experiences across the platform. Metrics & Outcomes: Define and track success metrics related to adoption, platform reliability, security, and end-user productivity. Qualifications Product Management Experience: 5+ years in a product management role, ideally owning platform, shared services, or highly cross-cutting product areas. Relationship-Driven Leadership: Proven ability to build trust and effective working relationships with peer Product Managers and cross-functional partners. Technical Fluency: Strong understanding of IAM concepts (SSO, OAuth/OIDC, MFA, RBAC), APIs, and SaaS architecture. Systems Thinking: Ability to reason about how decisions in one product area affect others, and to design solutions that scale across teams and workflows. Communication Skills: Exceptional written and verbal communication skills, with the ability to influence without authority. Agile Experience: Comfortable operating in Agile environments with iterative delivery and evolving requirements. Cross-Functional Collaboration: Demonstrated success by coordinating work across multiple teams with competing priorities. Preferred Qualifications IAM or Security Domain Experience: Prior experience building or managing identity, authentication, or security-related product capabilities. SaaS Platform Background: Experience with large-scale, multi-tenant SaaS platforms. Healthcare or Regulated Industry Exposure: Familiarity with compliance-driven environments. Platform Stewardship: Experience acting as a steward for shared capabilities used by many product teams. #LI-Remote Base Salary Range $140,000—$160,000 USD Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.